71 Customer Service Roles jobs in Hounslow
Customer Service Administrator
Posted today
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Customer Service Administrator job Richmond - product-based business - £26,000 plus bonus and commission
Your new company
A well-established player in the entertainment and manufacturing sector is quietly on the lookout for a talented Parts & Customer Service Administrator. With a strong reputation for innovation and a collaborative team culture, this organisation offers a dynamic environment where your skills will be valued and your growth supported. This role is a permanent position based in the heart of fashionable Richmond and is a permanent role based fully on-site, 5 days a week, Monday to Friday, with excellent opportunities for long-term development.
Your new role
This is a hands-on, multi-faceted role within a busy customer service department. You’ll be the go-to person for managing orders, liaising with suppliers, and supporting both internal teams and external clients. From chasing delivery dates to resolving invoice queries, your day-to-day will be varied, fast-paced, and rewarding.
Key responsibilities include:
- Handling inbound calls and emails
- Processing sales and purchase orders
- Sending updates and technical information to customers
- Managing pro forma invoices and chasing payments
- Coordinating with suppliers and engineers to ensure accurate parts ordering
- Generating reports and maintaining inventory records
- Advising on delivery schedules and resolving queries
This role suits someone who’s naturally organised, thrives under pressure, and enjoys problem-solving. You’ll be confident in communicating with customers and suppliers, and have a genuine passion for delivering excellent service.
Ideal traits:
- Strong initiative and ability to work independently
- Excellent communication and relationship-building skills
- High attention to detail and organisational prowess
- Comfortable juggling multiple tasks in a busy environment
- Quick to learn new systems and technologies
- A flexible, solutions-focused mindset
- Experience using Excel and Outlook
- Based locally in the Richmond area!
What you'll get in return
In return for your contribution, you’ll receive a competitive salary of £6,000 per annum, with the potential to earn large discretionary bonuses each year. This includes appreciation bonuses paid in both April and October, with the remaining amount linked to overall company performance. Additionally, you’ll benefit from a commission scheme worth approximately £5 00 annually, based on revenue generated from the products you support with no selling required. Commission payments begin after a three-month probation period and are distributed monthly.
The role is full-time, working Monday to Friday for 37.5 hours per week. Standard operational hours are 8:30am to 5:30pm, with the added flexibility of early finishes a few times a week. You’ll enjoy 25 days of annual leave plus bank holidays, along with access to private medical insurance. The position is fully office-based, offering a structured environment with clear opportunities for progression and long-term career development.What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Customer Service Executive (Sales Administrator)
Posted today
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Customer Service Executive job (Sales Administrator) paying £30,000 - Richmond - Ecommerce Business
Your new company
A fantastic opportunity is available for a Customer Service Executive/Sales Administrator to work for a creative Ecommerce business in the Richmond area. This role has arisen due to an internal promotion and forms part of a small but friendly and stable team. This position is fully based on site and therefore candidates must be living within a reasonable (less than an hour) commute of Richmond.
Your new role
Your new role will be to work with niche retail customers to maintain records of customer specifications for deliveries, processing sales orders, dealing with pro forma invoices, liaising with the 3PL distribution centre to ensure orders are dispatched on time. You will cross-reference product orders on Oracle, use Excel for stock reporting and work closely with finance regarding payments.
What you'll need to succeed
In order to be successful you will have strong administrative and customer service experience, ideally within a product-based business such as manufacturing, supply chain, Ecommerce or retail. Experience in order processing, sales administration, customer service within an office environment. You will live within a reasonable commute of Richmond. Bonus points for Excel use and experience using ERP systems.
What you'll get in return
In return you will be offered a permanent role in this fantastic organisation paying £30,000, with generous holidays of 25 days plus bank holidays, 36.5 hours per week which will be operated between 8.30am - 5.30pm with some degree of flexibility to be scheduled with your manager. Private medical insurance. Please note this is a fully office based role.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Customer Care Quality Analyst
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Customer Feedback & QA Specialist
Hybrid Working | £28,000 – £1,000 DOE | London Bridge
We’re looking for a Customer Feedback & QA Specialist to join our Customer Care team and help ensure we deliver excellent outcomes and service standards for our customers.
Reporting to the Customer Feedback & QA Lead, you’ll support quality assurance and feedback processes, handle complaints, and contribute to compliance and regulatory activities.
Key Responsibilities
- Investigate and respond to informal and formal complaints
- Carry out quality assurance checks across multiple channels
- Prepare case files for the Financial Ombudsman Service (FOS)
- Manage DSR requests within required timeframes
- Investigate and resolve potential sanction matches
- Collaborate with the Compliance team on key topics
- Stay informed on FOS decisions and share insights with colleagues
- Support team members with customer-related queries
- Occasionally assist with Customer Fulfilment (phone, email, live chat)
About You
- Experience in a customer service or quality assurance role
- Proven ability to handle regulatory complaints in an FCA-regulated environment
- Strong communication and problem-solving skills
- Committed to delivering excellent customer experiences
- Familiar with Treating Customers Fairly principles
- Analytical and detail-oriented
Desirable
- Understanding of the insurance sector and its challenges
- Comfortable working in a fast-paced, evolving environment
What We Offer
- Hybrid working with office days at London Bridge
- Learning resources, mentorship, and tailored development
- Private healthcare, gym discounts, and wellbeing support
- £28, 0 – £3 000 DOE
- Overtime allowance (including Saturdays and bank holidays on a rota)
- 10% annual performance-related bonus
- 25 days annual leave
Customer Care Operations Advisor
Posted 9 days ago
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About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About the role
As a Customer Care Advisor, you will have exceptional customer service skills, a professional work ethic and a willingness to go above and beyond to provide an outstanding brand experience. Confident in solving customer queries and finding solutions across omnichannels (email, telephone, live chat) demonstrating excellent communication skills. You will need to be adaptable and reactive to the changing needs of the department, working on different tasks throughout the day to meet SLAs. You will have a keen eye for detail and be a natural problem solver. You will be a team player, striving to achieve our shared goal -Tilbury Loving Care! This role requires the advisor to have an understanding of the brand and products, whilst offering exceptional advice and consultation to customers. You will be reporting directly into the UK Customer Care Operations Team Leader and work closely with all stakeholders within the business.
As a Customer Care Operations Advisor you will
This role will operate on three different shift patterns, which rotate weekly to meet the needs of the business. We offer a hybrid style of work, currently only requiring you to work in the office 2 days per month, on a core shift.
Please note that our hybrid working arrangements may change depending on business needs.
Early 8.00 am – 4.30 pm
Core 9.30 am – 6.00 pm
Late 11.30 am – 8.00 pm
You will also be required to work 1 in 6 weekends, on a core shift.
As a Customer Care Operations Advisor, you will
• Communicate with customers courteously and efficiently by email and live chat
• Ensure all enquiries are resolved effectively and in a timely manner, meeting department SLA's
• Provide product information and offer order assistance to help the e-commerce department achieve sales goals • Handle escalated or complex customer issues, ensuring every customer feels heard and supported.
• Work toward daily individual and team goals, supporting the business operating plan
• Process and review website orders and back orders via our ERP system
• Execute customer return requests, issuing appropriate refunds and credit notes and notifying the customer within 48 hours of receipt of goods
• Be adaptable and reactive to the changing needs of the department
• Serve as the brand’s front lines for any product or brand related issues, escalating as appropriate to help mitigate any potential wider service issues
• Liaise directly with our warehouse to resolve any web order delivery and logistics queries
• Support the department in achieving business KPIs including queries actioned, customer satisfaction, customer response time, complaints to appreciations
Who you will work with
You will report directly into the UK Customer Care Operations Team Leader.
About you
- The ideal candidate will have operated within a similar role
Fluent in Spanish, German or French is preferable but not essential - Excellent verbal and written communication skills with confidence in your editorial capabilities
- Customer-centric, resilient and passionate about service and systems and fixated on improving the customer experience Strong people skills, proactive and self-motivated in responding to customers and followers
- Data-driven and detail obsessed with a passion for solution finding!
- Strong administrative skills are essential
- Strong interest in the beauty industry and an affinity for all things makeup!
- Ability to speak additional languages are a plus French, Spanish, German, but not required
- Able to demonstrate examples of building and improving customer relationships
Why join us?
- Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
- We’re a hybrid model with flexibility, allowing you to work how best suits you.
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
- Financial security and planning with our pension and life assurance for all.
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
- Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
Senior Customer Care Associate - Remote
Posted 15 days ago
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Senior Customer Care Operations Advisor
Posted 93 days ago
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Job Description
About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
The Role:
This role will operate on three different shift patterns, which will rotate weekly to meet the needs of the business. We offer a hybrid style of work, only requiring you to work in the office for 3 days on your core shift.
Early: 8:00 am – 4:30 pm
Core: 9:30 am – 6:00 pm
Late: 11:30 am – 8:00 pm
You will also be required to work 1 in 6 weekends, on a core shift.
Role Accountabilities:
As Senior Customer Service Advisor you will have exceptional customer service skills, a professional work ethic and a willingness to go above and beyond to provide an outstanding brand experience. Confident in solving customer queries and finding solutions across omnichannels (email, telephone, live chat) demonstrating excellent communication skills.
Previous experience as a customer service advisor and working across social media platforms such as YouTube, Instagram, Facebook and Twitter are a massive plus. You should be a ‘people person’ with great customer service skills and the ability to effectively moderate online and offline conversations within our community. You are excited to act and communicate with followers as the face and voice of our brand and manage community conversations via all channels.
This role requires the advisor to have an understanding of the brand and products, whilst offering exceptional advice and consultation to customers. You will be reporting directly into the UK Customer Service Manager and work closely with all stakeholders within the business.
- Communicate with customers courteously and efficiently by email and telephone
- Ensure all enquiries are resolved effectively and in a timely manner, meeting department SLA's
- Provide product information and offer order assistance to help the e-commerce department achieve sales goals
- Work toward daily individual and team goals, supporting the business operating plan
- Process and review website orders and back orders via our ERP system
- Execute customer return requests, issuing appropriate refunds and credit notes and notifying the customer within 48 hours of receipt of goods
- Serve as the brand’s “front lines” for any product or brand related issues, escalating as appropriate to help mitigate any potential wider service issues
- Liaise directly with our warehouse to resolve any web order delivery and logistics queries
- Support the department in achieving business KPIs including; queries actioned, customer response time, complaints to appreciations
- Coordinate relevant departments to ensure tone of voice and brand consistency across community communications, whilst maintaining exceptional levels of customer service and professionalism
- Act as a liaison between the Customer Care team and Team Leaders, ensuring smooth communication and alignment.
- Monitor team performance and identify opportunities for improvement in productivity, quality and adherence to targets.
- Handle and oversee customer escalations ensuring resolution is timely, effective and in line with company standards.
- Provide regular updates to management on outstanding tasks, tickets or issues that require attention.
- Complete ad hoc administrative or operational tasks assigned by management to support team efficiency and workflow.
Reporting Relationships:
· You will be reporting directly into the UK Customer Care Operations Manager.
Requirements
Key Selection Criteria:
- The ideal candidate will have operated within a similar role
- Fluent in Spanish, German, French is preferable but not essential
- This role will operate on the shift patterns mentioned above however flexibility is required to cover evenings and weekend to meet the needs of the business during busier periods
- Excellent verbal and written communication skills with confidence in your editorial capabilities
- Customer-centric, resilient and passionate about service and systems and fixated on improving the customer experience
- Strong people skills, proactive and self-motivated in responding to customers and followers
- Data-driven and detail obsessed with a passion for solution finding!
- Strong interest in the beauty industry and an affinity for all things makeup!
- Ability to speak additional language(s) are a plus (French/Spanish), but not required
- Understanding and commercial awareness of the total supply chain including supply and demand planning.
- Able to demonstrate examples of building and improving customer relationships
· Passionate about social media and experience working across a variety of brand platforms
Benefits
Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.
Why join us?
· Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
· We’re a hybrid model with flexibility, allowing you to work how best suits you
· 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
· Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
· Financial security and planning with our pension and life assurance for all
· Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
· Bring your fury friend to work with you on our allocated dog friendly days and spaces
· And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
Customer Care Operations & Social Community Coordinator
Posted 9 days ago
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Job Description
About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About the role
As Customer Care Operations and Social Community Coordinator, you will have exceptional customer service skills, experience and interest working within social media platforms, a professional work ethic, and a willingness to go above and beyond to achieve performance. Our ideal candidate has exceptional oral and written communication skills and is able to respond and develop engaging & unique response content. Previous experience working across social media platforms such as YouTube, Instagram, Facebook, and TikTok is a massive plus. Prior experience working with a social media scheduling tool would also be beneficial. You should be a ‘people person’ with great people skills and the ability to effectively moderate online and offline conversations within our community. Ultimately, you should be excited to act and communicate with followers as the face and voice of our brand and manage all community conversations. You will be responsible for the development of best-in-class tone of voice. This role requires the advisor to have knowledge of the brand and product offering, and to offer exceptional advice and consultation to customers and the social community.
As a Customer Care Operations & Social Community Coordinator you will
• Reply & engage with our members on our Social Media channels including Facebook pages, Instagram, YouTube and Tik Tok. • Work within our social media scheduling tools Brand Bastion and Dash Hudson to reply to customers and compile analytics to identify successes and possible opportunities for development.
• Meet KPIs such as average response time and daily performance target metrics.
• Coordinate with the social media and marketing to ensure tone of voice and brand consistency across community communications.
• Work cross-functionally with other departments including Product Marketing, Education and Sales to stay up to date on new product releases and features.
• Build relationships with customers, potential customers and industry professionals.
• Stay updated with digital technology, social media trends and world news.
• Advocate for our members by tracking trends and feedback, backed by data, to present to relevant teams to continually improve our customer experience.
• Exercise discretion when encountering urgent or escalated issues and reporting as appropriate.
• Keep an ear to the ground, think of new and engaging ways to promote CT and our genius products.
• Ensure all inquiries are resolved effectively and in a timely manner.
• Provide product information and offer order assistance to help the ecommerce department achieve sales goals.
• Work toward daily individual and team goals.
• Support the wider Customer Care team daily with adhoc tasks.
• Process returns stock, issuing appropriate refund/credit note and notifying the customer within 48 hours of receipt of goods. • Serve as the brand’s “front lines” for any product or brand related issues, escalating as appropriate to help mitigate any potential wider service issues.
• Liaise directly with our warehouse to resolve any web order delivery questions.
• Support Customer Care in peak times to communicate with customers courteously and efficiently via email and Live Chat.
• Ensure all inquiries are resolved effectively and in a timely manner.
Who you will work with
You will be reporting directly into the Social Customer Care Operations Team Leader, and will also be working closely with our Social Community Manager.
About you
• The ideal candidate will have operated within a similar role with minimum 2 years of experience.
• Past work experience in a community role (ideally for an e-commerce brand) is a plus.
• Passionate about social media and experience working across a variety of brand platforms.
• Excellent verbal and written communication skills with confidence in your editorial capabilities.
• Customer-centric, resilient, and passionate about service and systems and fixated on improving the customer experience.
• Strong people skills, proactive and self-motivated in responding to customers and followers.
• Ability to identify and track relevant community/customer service and engagement metrics with a knowledge of online marketing and how to interpret website traffic.
• Data-driven and detail-obsessed with strong problem-solving abilities.
• A bachelor’s degree in communications or another relevant field.
• Strong interest in the beauty industry and a love for all things makeup!
• Keen attention to detail and an ability to multi-task.
• Knowledge of Customer Care and Social Platforms. Ideally NetSuite, Zendesk, Brand Bastion and Dash Social is a plus!
Why join us?
- Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
- We’re a hybrid model with flexibility, allowing you to work how best suits you.
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
- Financial security and planning with our pension and life assurance for all.
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
- Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
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About the latest Customer service roles Jobs in Hounslow !
Senior Customer Care Associate - Remote Role
Posted 17 days ago
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Customer Service - After Care
Posted 22 days ago
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Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing the water quality for households. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-notch products and exceptional service.
Due to our continued growth, we are looking for a Customer Service Adviser to join our Customer Experience Team.
Serving as the first point of contact for our customers you will provide advice and guidance about our services and products. Ensuring customers have all the information or support they need to resolve any product related issues and scheduling engineer visits where necessary.
You will demonstrate understanding, professionalism, compassion and accuracy on every call. Providing a first class customer service experience for each and every customer.
Hours: 40 h p/w between the hours of 8am-8pm on a rota basis.
Days: Monday - Saturday, but 5 days in 6. If you work a Saturday, you will receive a day off in lieu.
This is an office based role.
Customer Interaction:
- Call Control - Engage with our existing customers, providing comprehensive information about our products and services
- Ability to influence and create engagement
- Troubleshooting to establish the root cause of technical issues and providing solutions to help resolve at first point of contact.
- Conflict Management and de-escalation within remit of role
Communication Skills:
- Working cross functionally with departments within the business and building effective relationships
- Build rapport and maintain a positive relationship with customers throughout their interactions with us
Systems:
- Use our CRM system (Salesforce) to manage customer interactions and to schedule engineer appointments
- Ensure customer records are updated and maintained accurately
Attention to detail:
- Handling high volume customer interactions within the contact centre effectively while maintaining high standard of quality and customer satisfaction requirements
- Ability to identify opportunities to deliver revenue for the business along with high customer service ratings
- Effectively manage time and resources to address queries efficiently without compromising quality.
- Data Entry - Capturing and maintaining customer records and details
Proactivity:
- Work to departmental and organisation targets whilst working individually and as a core team member
- Seek upselling opportunities
- Support our drive to proactively deliver the highest customer satisfaction scores.
- Problem Ownership:
- Ability to prioritise specific cases based on information provided by customer, handling these effectively and finding bespoke solutions to the customers’ needs
Requirements
The successful candidate will have excellent communications skills with a positive attitude.
Previous experience in a call centre environment is advantageous but not mandatory.
You will work effectively under pressure within a busy environment and have the ability to manage competing priorities.
Benefits
- 25 Days Holiday + Bank Holidays
- Flexible Holiday Scheme
- Opportunities for career growth and development
- Culligan Product discount
- Perks at Work retail/leisure/travel discounts and more
- Cycle to work program
- Wellbeing programs – Your wellbeing is important to us
- Enhanced maternity leave and paternity leave
- Social events: Summer Family BBQ and Annual Awards + activities and fundraisers throughout the year
- Free Parking
- Relaxed Dress Code
- Access to ongoing learning and development through our online learning platforms
Client Relations Manager (Acquiring)
Posted 8 days ago
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Job Description
payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.
About the Role:
Our Client Relations Team is expanding, and we’re looking for a proactive, client-focused professional to join us! If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we’re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.
Reporting Line: This role reports directly to the Group Chief Growth Officer
Key responsibilities:
As a Client Relations Manager , you will play a crucial role in managing and enhancing client relationships while ensuring seamless service delivery. Your responsibilities will include:
- Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor.
- Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value.
- Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly.
- Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met.
- Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards.
- Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged.
Who You Are:
You’re a client champion—driven, strategic, and obsessed with delivering exceptional service. You thrive in fast-paced environments, effortlessly building relationships, retaining key clients, and driving business growth. You don’t just manage accounts; you elevate them. With deep expertise in the fintech and payments space, you anticipate industry shifts, adapt quickly, and always stay one step ahead.
- Fintech & Payments Expert – You bring 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services. You understand acquiring, cross-border payments, and merchant solutions inside out.
- Client-Centric & Growth-Driven – You know how to build strong, long-lasting relationships. You proactively engage clients, drive retention, and contribute to market expansion.
- Industry Insider – You have a deep understanding of the payments ecosystem, emerging trends, regulatory landscapes, and competitive dynamics.
- Data-Driven & Strategic – You leverage customer success metrics and KPIs to make informed decisions and maximize client value.
- Exceptional Communicator – Whether it’s negotiating deals, delivering impactful presentations, or resolving complex client needs, you communicate with confidence and clarity.
- Fast-Paced & Adaptable – You thrive in a dynamic, ever-changing environment and can pivot quickly to meet evolving business needs.
- Multilingual & Globally Minded – Fluent in English (additional languages are a plus). You understand diverse markets and are ready to engage clients across regions.
- Always on the Move – You’re willing to travel as needed to strengthen client relationships, attend key industry events, and drive business success
The perks of being a payabl.er:
- Drive in Style: Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability.
- Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fund.
- Grow Without Limits: Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development.
- Speak Like a Local: Greek language classes, offered twice a week for all team members.
- Shop and Save: Get exclusive access to a discount card at various local businesses.
- Multicultural Workplace: Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
- Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.
- Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
- Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth.
- Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month.