What Jobs are available for Customer Service Roles in Marlow?

Customer Services Professionals – Join Our Clients UK Operations Team!  

Are you a problem-solver with a passion for people ? We’re looking for a Customer Services Agent to be the friendly, efficient voice for our customers and keep operations running smoothly.

What You’ll Do

• Handle customer calls & emails with professionalism and empathy
• Process orders, returns, and track deliveries using CRM & internal systems
• Manage complaints, escalate when needed, and provide top-notch resolutions
• Collaborate with Sales, Marketing, Logistics & After-Sales teams
• Identify process improvements to keep our service smooth and efficient

What You Bring

• Previous customer service experience
• CRM knowledge (SAP/Salesforce a plus)
• Strong communication skills, both written & verbal
• Knowledge of Consumer Rights & Distance Selling regulations
• Organized, self-motivated, and passionate about delivering excellent service
• Proficient in MS Office & data entry

Why Join

• Be part of a dynamic UK Operations Team
• Opportunity to grow your career in a supportive environment
• Make a real difference for customers every day

Our client is a rapidly growing, well-funded SME who have built a reputation for delivering high quality, design led homes Surrey, Berkshire and Buckinghamshire. With several sites due to start next year, we are looking for an experienced and quality centric Customer Care Manager to join what is already a high performing department.

Key Responsibilities:

• Driving resolution through internal and external stakeholder management
• Oversee the Customer journey from handover through to the end of warranty period.
• Work closely with the wider business, particularly the Construction and Technical departments to resolve defects quickly and efficiently.
• Ensure all communication and records are maintained within Group standards.

Please get in touch for more details and a confidential chat with George.

12 Months FTC Maternity Cover

Theale | Shifts | Monday to Sunday | Hybrid | 37.5 Hours

Create exceptional experiences as a Customer Care Coordinator - Have you got experience working in a call centre environment and have outstanding written and verbal communication?

Our client, a leading provider of Managed Equipment Services (MES) to the NHS and private healthcare sector across the UK, is looking for an experienced and motivated Customer Care Coordinator to join their fast-paced team in Theale, Berkshire, on a 12 month FTC maternity cover.

To be successful, you’ll need at least 3 years of UK-based relevant experience and the confidence to deliver clear and professional communication every time.

During training you will be based at their head office in Theale, after training the role will be hybrid (hybrid days negotiable however weekends will be WFH)

• Monday to Sunday – 7:30am to 8:00pm on a shift rotation.  Shift will include 1 weekend day with 1 weekday off during the week.

Responsibilities

• Provide outstanding customer service to improve customer satisfaction and nurture client relationships
• Operate with self-awareness inspiring a culture of continuous improvement
• Place customers at the centre of everything you do, understanding their wants and needs
• Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service

Key Accountabilities

• Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures
• Coordinating the daily work flow for the management of service delivery to assigned customer contracts
• Answer all telephone calls promptly and appropriately, in line with contractual obligations
• Proactively resolving customer enquiries within first contact
• Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
• Setting client expectations and striving to exceed these at all times
• Establish and maintain external supplier relationships to assist with maintaining and exceptional level of customer service
• Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
• Produce client facing estimates and quotations
• Process purchase orders
• Coordinate email traffic within the central shared inboxes
• Upload data from service intervention records into the CMMS
• Provide cross-functional support for other sub teams where required

Essential & Desirable Experience

• Working in a call centre environment - Essential
• Ability to manage multiple stakeholders simultaneously - Essential
• Understanding and monitoring service level agreements - Desirabl
• Ability to recover customer conflict through the use of positive language - Desirable
• An understanding of medical equipment - Desirable

Essential Skills  

Excellent verbal communication

Excellent written communication

Intermediate IT skills to include Excel, Word and Outlook

Self-motivated with a flexible can do attitude

Adaptability to change

Good inter-personal skills, must be able to work as part of a team as well as individually

Desirable Qualifications

NVQ 1-4 Customer Service

Vocational Customer Service Certificate

Benefits

Private Healthcare

Employee Assistance Programme

Salary Sacrifice Pension Scheme

Electric Car Scheme

Cycle to Work Scheme

A DBS Enhanced Disclosure is required for all applicants.

If you have all the skills above and feel this is the role for you, please do not hesitate to contact Louise at One to One Personnel or forward your CV 

Caralex Recruitment Limited have been asked to recruit a Property Customer Care Coordinator for a leading property company based in Oxford.

The role will entail taking inbound calls from customers wanting to report issues with their property, logging these calls onto their database system, handling escalation, appointing relevant tradesman to visit properties to rectify the faults as appropriate and then closing out the defects to a satisfactory conclusion. 

You will ideally have customer service experience, preferably within the property industry. 

Our client is a rapidly growing, well-funded SME who have built a reputation for delivering high quality, design led homes Surrey, Berkshire and Buckinghamshire. With several sites due to start next year, we are looking for an experienced and quality centric Customer Care Manager to join what is already a high performing department.

Key Responsibilities:

• Driving resolution through internal and external stakeholder management
• Oversee the Customer journey from handover through to the end of warranty period.
• Work closely with the wider business, particularly the Construction and Technical departments to resolve defects quickly and efficiently.
• Ensure all communication and records are maintained within Group standards.

Please get in touch for more details and a confidential chat with George.

Customer Care Maintenance Operative - Berkshire/Hampshire -  Permanent - £40,000 - Van and Fuel Card

Wheatstone Solutions are working with a House Builder looking to recruit an experienced Customer Service Maintenance Operative into the team.

The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within customers' homes. This includes works from Carpentry, Plumbing, Decorating, Painting, Tiling throughout the warranty period.

Duties of the role:

• Attend appointments for remediation of defects in occupied properties and complete any repairs or defects to a high standard.
• Liaise with the Customer Care Team based in Head Office.
• Ensure all required materials and resources are available prior to attending customers’ appointments.
• Always maintain a high standard of professionalism and that excellent Customer Service is delivered.
• Maintain cleanliness of the van, ensuring it is always clean and tidy and any faults or issues are reported.
• Ensure the customers’ home is prepared prior to works to ensure upmost cleanliness on the finishing of projects.
• Report to the team once appointments and tasks are completed and report back any issues or escalations that need to be noted.
• Ensure the highest level of Health and Safety adhered to at all times.
• Work with the Customer Care team to ensure that any particular build or remedial patterns are arising in customers’ homes.

Skills Required:

• You must have experience working for a House Builder / Housing Association within a similar role such as Multi Trade Technician / Operative or have experience as a Multi Trader in occupied homes.
• Excellent Customer Service skills
• Multi Trade works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floor boards etc.
• Flexible to travel across Buckinghamshire, Berkshire, Hampshire, Surrey & Sussex areas
• Full Driving License

For more information please apply above or contact Chris Ellis at Wheatstone Solutions.

Job Title: Customer Care Coordinator

Location: Theale, Berkshire

Salary: Negotiable

Type: 12 Month Fixed Term Contract 

Hours: 37.5 Hrs Monday - Friday You will be required to work 5 days Monday- Sunday with one day off in the week and one day worked at the weekend. 

Hours are between 8-6PM so 8-4  9-5  10-6 This would be on a rota basis.

Please only apply if you are flexible regarding hours of work.

The company:

This fantastic client is recruiting for a Customer Service Coordinator on a 12 month fixed term contract based in their busy Theale office. This organisation works within the healthcare industry and are a leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK.

After training you will have the option to work from home 2 days per week at your managers discretion.

The role:

Our client is seeking a candidate with proven office based customer service skills for this Customer Care Coordinator role. For this role you will need excellent IT skills, strong administration and both verbal and written communication skills.

As a Customer Care Coordinator, you will be responsible for:

• Providing outstanding customer service to improve satisfaction and nature client relationships.
• Operate with self-awareness inspiring a culture of continuous improvement.
• Place customers at the centre of everything you do, understanding their wants and needs.
• Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service.
• Handling inbound telephone calls promptly.
• Proactively resolving customer enquiries.
• Producing quotations and estimates.
• Processing purchase orders.
• Coordinating email traffic within shared inboxes.

The successful Customer Service Advisor will have the following related skills / experience:

• Working in a call centre environment
• Excellent communication skills
• Intermediate IT skills to include Excel, Word and Outlook
• Strong attention to detail
• Self-motivated with a flexible can-do attitude
• Good inter-personal skills, must be able to work as part of a team as well as individually
• An understanding of medical equipment desirable but not essential

Benefits:

• Private healthcare
• 25 days holiday + bank holidays
• Employees assistance programme
• Salary sacrifice pension
• Electric car scheme
• Cycle to work scheme

If you have experience within this field and you would like to know more about this role, we would love to hear from you.  As the salary is confidential, please contact Kate for more information or email us with a copy of your CV.

Caralex Recruitment Limited have been asked to recruit a Property Customer Care Coordinator for a leading property company based in Oxford.

The role will entail taking inbound calls from customers wanting to report issues with their property, logging these calls onto their database system, handling escalation, appointing relevant tradesman to visit properties to rectify the faults as appropriate and then closing out the defects to a satisfactory conclusion. 

You will ideally have customer service experience, preferably within the property industry. 

**Job Description Summary**
Join our dynamic team and play a crucial role in providing exceptional customer care to both internal and external partners in the healthcare environment. As a key contributor, you will be an integral part of our collaborative work environment, ensuring tasks are completed efficiently and in line with set Service Level Agreements (SLAs).
This is fixed-term contract ending September 2026 and is an exciting opportunity for fresh graduates or experienced customer service representatives.
Our vision for Customer Service at BD
Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.
**Job Description**
**We are the makers of possible**
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why join us?**
BD is proud to be certified as a Top Employer 2025 in United Kingdom, reflecting our commitment to creating an exceptional working environment.
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a **maker of possible** with us!
**Main responsibilities will include:**
+ Collaborate with the team to fulfill daily tasks within specified SLAs.
+ Handle inbound and outbound calls to address customer queries professionally.
+ Provide responsive and professional email support to internal and external customers.
+ Utilise our internal system for order processing to ensure accurate and timely customer orders.
+ Work closely with the Service Complaints team to address issues promptly.
+ Collaborate with Customer Master Data Team to maintain complete and accurate customer account data.
+ Manage assigned accounts, serving as the primary point of contact and ensuring their needs are met.
**About you:**
+ A first experience in a customer-centric role is preferred
+ Confident computer user
+ Strong team-working skills to collaborate effectively.
+ Excellent interpersonal skills for seamless communication, demonstrated problem-solving competence.
+ Ability to work independently within a complex environment with the ability to prioritise multiple projects and synthesise data.
**Starting salary: £27,500 + benefits**
**Click on apply if this sounds like you!**
The **selection process** involves an initial phone interview with Talent Acquisition, followed by a face-to-face meeting with two Customer Service Teamleaders for a detailed discussion about your expertise and team fit.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
**To learn more about BD visit:** ** Skills
Optional Skills
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**Primary Work Location**
GBR Winnersh - Eskdale Road
**Additional Locations**
**Work Shift**
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You ( .
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.
The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.
**Salary Range Information**
£3,000.00 - 9,100.00 GBP Annual
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.