3007 Customer Service Roles jobs in Marlow
Customer Service Representative
Posted 16 days ago
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Job Description
**A Day in the Life**
By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.
Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).
The role is permanent and based at the Watford office (hybrid working model 3/2). Monday and Thursday being office days.
**Responsibilities may include the following and other duties may be assigned:**
Provide day-to-day support in Medtronic's Order-To-Delivery processes as well as Supply Chain through analytical and operational support
Contribute to the company goals in the areas of customer satisfaction
Responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership to resolution
Responsible for issue resolution and reactive communication towards the customer/patient
Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects
Support Strategic Accounts, deliver a seamless, value-added service
Be responsible for capturing and documenting customer/patient specificities in internal systems
**Required Knowledge and Experience:**
Experience in an office team based environment
Computer literate
Good communication skills (telephone and email)
Strong customer relationship buildings skills
Ability to cope with stressful situations
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.u202f
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission u2014 to alleviate pain, restore health, and extend life u2014 unites a global team of 95,000+ passionate people.
We are engineers at heartu2014 putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here (
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission u2014 to alleviate pain, restore health, and extend life u2014 unites a global team of 95,000+ passionate people.
We are engineers at heartu2014 putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. Thatu2019s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you willu2026
**Build** a better future, amplifying your impact on the causes that matter to you and the world
**Grow** a career reflective of your passion and abilities
**Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, itu2019s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare settingu202fis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
Customer Service Representative
Posted 2 days ago
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Job Description
Job Title: Customer Service Representative
Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis
Benefits :
30 days holiday (including bank holidays)
Company pension scheme
Employee discount scheme
Funded Summer and Christmas events
Cycle to Work Scheme
Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a.
WHJS1_UKTJ
Customer Service Representative
Posted 2 days ago
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Job Description
If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best, then THIS is the place for you!
Background checks: Due to the nature of some of the roles and the customer information you will have access to in your role, we may work with you to secure CTC-level Govt. securi.
WHJS1_UKTJ
Lead Customer Service Representative
Posted 24 days ago
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Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary** :
The Lead Customer Service Representative supports the Customer Service Manager to ensure that administration processes and order fulfillment align with established procedures and service level agreements (SLAs). This role involves informally leading the team operationally and supporting the CS Manager by delegating tasks, monitoring, and reprioritizing workloads to ensure fair distribution and timely action within the team. Responsibilities include acting as a primary contact for customers, resolving escalations and complaints, and keeping customers informed of any service issues. Additionally, the Lead CS Representative serves as a role model by **demonstrating leadership skills** , a proactive attitude, and the ability to find solutions and improve processes.
**Responsibilities:**
+ Act as informal leader within the team to delegate operational tasks and monitor workload among team members to ensure fair distribution and adherence to SLA.
+ Support the CS Manager by acting as deputy in their absence and working closely with them on daily operations.
+ Prepare complex export documentation and ensure compliance with customs clearance requirements.
+ Support the team by answering day-to-day inquiries and helping resolve issues.
+ Participate in the Continuous Improvement Programme (PPI) and contribute to process improvements.
+ Process customer orders, schedule agreements, and prepare quotations to meet required service levels.
+ Keep customers fully informed on issues affecting service and resolve any complaints regarding late deliveries or damaged goods.
+ Liaise with other sites and freight forwarders to ensure timely dispatch and delivery of orders.
+ Deliver and organize training for Customer Service Representatives and promote Health and Safety awareness.
**Minimum Requirements/Qualifications:**
+ **Export/logistics experience** and competencies, including preparing complex export documentation.
+ **Leadership capabilities** - ability to lead by example, train/coach others and have a hands-on approach
+ Experience of working within a customer service environment
+ Experience of working within a team
+ Working knowledge and experience of using SAP
+ Intermediate to advance skill level of Microsoft Word and Excel
+ Highly developed organization and problem-solving skills
+ Demonstrate excellent communication skills
+ Complaint handling/conflict resolution skills - strong interpersonal skills
+ Flexible attitude to daily work and responsibilities
**About Thermo Fisher:**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us ( . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Customer Service Representative (French Speaking)
Posted 229 days ago
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Job Description
Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.
To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.
Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.
The Role:
As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.
Key Responsibilities:
You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.
You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.
You will deliver world class support and guidance to a range of global customers within the Customer Service department through:
- Order and enquiry handling
- Training and Process
- Customer Relationship & Support
Requirements
- Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
- Educated to a minimum of GCSE and or equivalent regional qualification
- Demonstrable experience of working in a Customer service environment
- Excellent communication skills with a customer centric focus
- Ability to multitask with ensuring great organisational skills
- Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
- Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage
Benefits
- 27 days holiday plus 8 bank holidays
- Pension contributions 4.5% matched
- Life assurance 4 x annual salary
- Flexible Benefits Platform with £25/month Company contribution
- Annual salary review
- Independent financial advice service
- Enhanced Employee Assistance Programme
- Shopping discounts with retailers
- Long service awards
- Recognition scheme & employee of the year awards
If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.
Interested? We would love to hear from you, please apply today for consideration.
Customer Service Representative (On-Site) - UK
Posted today
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Job Description
This is an On-Site role in our St Albans, UK location.
About Us:
Team Beans/Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful infrastructure and broad variety of products, our company is reaching new heights every day. The success of FOCO’s expansion is directly related to our ability to bring fresh designs and manufacturing techniques to categories in need of innovation. We are constantly searching for dedicated and driven professionals to join and help grow our team!
Job Summary:
We are seeking an passionate sports fan and motivated Onsite Customer Service Representative to join the FOCO team and provide an unforgettable experience for all our customers. In this role, you will provide outstanding support to fans around the world, ensuring their inquiries and issues are resolved promptly and effectively. Your ability to connect with customers and represent our brand values will play a crucial role in maintaining our reputation for excellence.
Key Responsibilities:
- Customer Support: Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk and ensure tickets are answered on-time and with excellent customer service.
- Problem Resolution: Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction.
- Product Knowledge: Maintain a strong understanding of our product line to provide accurate information and recommendations to customers.
- Order Management: Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer.
- Feedback Collection: Gather customer feedback to help improve our services and product offerings and communicate insights to the management team.
- Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.
- Brand Representation: Uphold the company’s values and mission in every customer interaction, promoting a positive and professional image of the brand.
Qualifications:
- 2+ years of customer service experience
- Experience with Zendesk and Shopify is REQUIRED.
- High school diploma or equivalent
- Fluency in English
- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in using customer service software and Microsoft Office Suite.
- Passion for sports and a good understanding of our product offerings is a plus.
- Must be able to pass a background check.
- Flexibility to work various shifts, including weekends and holidays.
- Show up for work!
- Come on time and be committed to be your best.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a vibrant, sports-focused environment.
- Climate Controlled office setting.
- Career growth and development opportunities.
- Employee discounts on our products.
- A supportive team culture that values collaboration and innovation.
Tryouts are open at FOCO! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Customer Support Representative
Posted 2 days ago
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Job Description
Essential job functions:
- Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space; li>Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions;
- Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;
- Actively work with other departments of Verizon Connect organization as well as deal with customers and vendors on a daily basis;
- Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;
What we’re looking for…
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
Technical professional we are looking for should have well developed skills listed below:
- (mandatory);
- Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
- Strong communication and listening skills;
- Well-developed time management and prioritization skills;
- Structured “can-do” approach to open matters and tasks in a demanding environment;
- Willingness to develop while identifying opportunities over self-reflection.
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Customer Support Representative
Posted today
Job Viewed
Job Description
Essential job functions:
- Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space; li>Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions;
- Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;
- Actively work with other departments of Verizon Connect organization as well as deal with customers and vendors on a daily basis;
- Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;
What we’re looking for…
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
Technical professional we are looking for should have well developed skills listed below:
- (mandatory);
- Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
- Strong communication and listening skills;
- Well-developed time management and prioritization skills;
- Structured “can-do” approach to open matters and tasks in a demanding environment;
- Willingness to develop while identifying opportunities over self-reflection.
UK Customer Technical Call Center Manager
Posted 17 days ago
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Job Description
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The M2 Customer Technical Support and Coordination Manager UK for Beckman Coulter Diagnostics is responsible for overseeing and managing the customer technical call center and dispatching operations, ensuring efficient and effective communication between our technical support teams and customers.
At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
This position is part of the Customer Care Organization and is based full-time onsite at our Amersham office in the United Kingdom
You will be a part of the CTS & Coordination European Team and report to the European Senior Manager Customer Technical Support and Coordination responsible for strategic leadership of the whole European team to enhance customer support and experience. If you thrive in a fast paced, customer centric role and want to work to build a world-class service organization-read on.
In this role, you will have the opportunity to:
+ Develop and implement support strategies, policies, and procedures to enhance the efficiency and effectiveness of Customer Technical call center & dispatching to guarantee the best customers' satisfaction.
+ To assist in improving customer service experience using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC).
+ Drive the planning for engineers in terms on proactive and reactive activities.
+ Take ownership of customer issues, escalating if necessary. This includes regular communication with internal and external customers where required.
+ Foster a collaborative and high-performance culture within the team by analyzing and providing statistics for the CTS Team to improve objectives and set KPI's.
+ Drive a culture high performance and change management through developing talent, engagement, and D&I initiatives.
+ Keep ahead of industry developments and apply best practices to areas highlighted for improvement using associated DBS tools.
The essential requirements of the job include:
+ Bachelor's degree in a related field (e.g., Biomedical Engineering, Life Sciences,) or equivalent experience.
+ Minimum of 5 years of experience in technical support, with at least 3 years in a leadership or management role.
+ Strong leadership and team management skills, with the ability to motivate and develop team members.
+ Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent both English and one other European language.
+ Knowledge of regulatory standards and compliance requirements in the diagnostics industry.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel 25% travel, overnight, within territory or locations
It would be a plus if you also possess previous experience in:
+ Experience in the healthcare industry with multiple examples of successfully leading complex technical projects and teams with the ability to work independently and part of a team
+ Ability to "think out of the box" and express creative thinking and innovative ideas.
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Posted 22 days ago
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Job Description
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.