58 Customer Service Roles jobs in Neston
Customer Care Specialist
Posted 7 days ago
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Job Description
Role: Customer Care Specialist
Location: Liverpool City Centre on a Hybrid working basis
Working Hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours a week
Salary: Up to 28,459 plus the potential to earn a performance based bonus
What you will be doing:
- Supporting customers experiencing financial difficulties and/or vulnerability providing good customer outcomes meeting both customer and business needs
- Providing great customer service (using models including TEXAS and IDEA) with the aim of a one call resolution
- Assisting customers/businesses with debts owed - ensuring these are recovered meeting both the customer and business needs.
- Responding to queries from clients and agents received by phone, email or letter in a courteous and helpful manner and ensuring that all information required is obtained and communicated.
- Investigating cases where necessary and root cause analysis to improve processes going forward.
- Collaboration with other departments for successful business and customer outcomes
- Effectively communicating with third parties regarding mutual clients, maintaining the professional relationship
- Maintaining accurate records of any correspondence received from the client regarding payment or payment plans.
- Other duties where applicable
What we're looking for
- Credit Control department experience within the Insurance Industry (preferred but not essential)
- Experience supporting vulnerable customers and customers experiencing financial difficulties via telephone.
- Taking ownership - ensuring all tasks/duties are completed in full.
- Good organisational skills and ability to prioritise own workload effectively.
- Pro-active thinker, able to solve problems independently as they arise.
- Ability to investigate cases and implement corrective actions as required.
- Computer literate with strong Microsoft Excel skills
- Ability to communicate well at all levels both verbally and in writing.
Grow with Acorn
At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.
We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues:
These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
Please click the 'APPLY' button to submit your CV for this role.
Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.
Quantity Surveyor - Customer Care
Posted 7 days ago
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Job Description
We’re excited to share a fantastic opportunity for a Quantity Surveyor to bring their expertise into the customer care space at Watkin Jones.
This role offers the chance to work on some of our most prestigious developments, while making a real impact in how we support and deliver for our customers post-completion.
As part of a company that values growth and personal development, you’ll benefit from tailored support designed around your individual career goals, making this not just a job, but a meaningful next step in your professional journey.
Reporting to the Commercial Director you'd be involved with the management of the commercial function for our Customer Care function, which will include practical quantity surveying tasks /activities, actions to support colleagues and appropriate administrative duties associated with commercial / quantity surveying practices. As part of the role, you’ll be asked to provide accurate monthly CVR reports liaising with the project teams to assure the CVR captures the current position and the forecast final position. Another important part of the role would be managing the subcontractor accounts (payments / contract administration / claims & variations / final accounts) including managing the reporting process correctly, maintaining accuracy working in line with reporting schedules (CVRs / Expenditure / Cash-flow etc.)
About you
You will need to be a self-motivated person, with demonstrable experience of commercial management of residential construction projects. An understanding and insight into multi-occupancy residential buildings is desirable and it’s essential that you can manage your time effectively to balance competing priorities and be able to communicate effectively in person, in writing and via remote / digital means such as telephone and online meetings. Due to the nature of this role, you’ll need the ability to act assertively to support a point of view and influence decisions whilst maintaining respect and healthy, positive working relationships.
Candidates need a related HND / Degree or significant and substantial experience in a relevant / related field and evidence of undertaking training, learning or other activities to maintain professional status or keep abreast of developments and best-practice in the profession.
Why Choose Watkin Jones Group?
Watkin Jones Group is the UK’s leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management.
Joining us means becoming part of a company that’s not only deeply rooted in history but also firmly focused on the future. We’re committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development.
This is more than just a job – it’s a chance to grow your career in a fast-paced, innovative environment. If you’re ready to make a significant impact and advance your career with a market leader, we’d love to hear from you!
Technical Customer Care Advisor
Posted 25 days ago
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Methven UK are a tap and shower distributor within the KBB industry and we are looking for a skilled and motivated Technical Customer Care Advisor to join our team. In this role, your technical expertise and excellent communication skills will play a vital part in enhancing customer satisfaction by providing accurate product information and troubleshooting assistance. If you're passionate about delivering exceptional service and enjoy solving technical problems, we would love to hear from you!
Responsibilities- Provide technical support and guidance to customers regarding products and services
- Handle complex customer inquiries and issues related to product specifications, installation, and functionality
- Collaborate with internal teams to resolve technical challenges and enhance customer experience
- Maintain thorough knowledge of product offerings, features, and technical specifications
- Document customer interactions and feedback to improve service processes and product quality
- Identify opportunities for product improvements based on customer feedback and technical assessments
Requirements
- Experience in a technical support or customer care role, preferably in the building materials or plumbing industry (Desirable) - with commitment from you and training by us, we can build your knowledge in this area.
- Strong technical knowledge of plumbing products and systems (Desirable)
- Excellent problem-solving skills and the ability to communicate information clearly
- Proficient in using customer service software and Microsoft Office Suite
- Strong attention to detail and commitment to delivering high-quality customer service
- Ability to work collaboratively within a team while also being self-motivated
Benefits
- 25 days annual leave per year.
- 8 bank holidays
- Salary Sacrifice Pension scheme at 4% employer contribution.
- Health Care Cash Plan
- Cycle Scheme
- Life assurance
- Critical Illness
- Income Protection
- Great Rewards (Cashback, Money Off Platform)
Working Hours:
Monday - Thursday
8:30am - 5pm
Friday
8:30am - 3:45pm
Sound like the role for you?
Come join us and work with great people, great brands and a growing business. All you need to do is hit the apply button and be part of a company that is making life better for our customers, consumers and communities!
Customer Care Specialist - French Speaker (Paternity leave)
Posted 7 days ago
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Job Description
**Pioneering trusted medical solutions to improve the lives we touch:** Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit overview:**
Reporting to the Manager of Customer care, this role is the first point of contact for our customers, being a trusted source of information for them. Responsibilities include: primary Customer and 3pl liaison, claims and queries management; but, additionally, reporting and KPI data. Collaboration with other areas of the business such as Finance and Masterdata.
**Key Responsibilities:**
+ Raise claims within SLA, investigate to resolution, communicate outcomes.
+ Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement.
+ Identify opportunities for continuous improvement.
+ Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
+ Strong communication skills both oral and written ensuring desired outcomes are understood and achieved.
+ Has good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement.
+ Coordinate and assist with audit requirements.
+ Must be proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP.
+ Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.
+ Act with empathy and respect in all transactions.
+ Living our values.
**Skills & experience:**
+ Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment.
+ Ability to communicate at all levels within the organisation.
+ Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.
+ Fully competent in oral and written communications.
+ Strong motivational skills
**Qualifications/education:**
+ Subject matter knowledge
+ Customer Service skills
+ Formal qualifications in Export and Customer Service
+ Fully competent in oral and written communications and must be able to demonstrate proven interpersonal skills
+ Competent in using Excel/Word & Data Cubes
+ Competent in using Database reporting repositories
+ Excellent reporting skills
+ Proficient communicator both written and verbal
+ Able to operate in a Team environment
**Ready to join us?**
At Convatec we're pioneering trusted medical solutions to improve the lives we touch. If you're ready to make a real impact, apply today and help us bring our Forever Caring promise to life.
#LI-CM1
#LI-Remote
**Beware of scams online or from individuals claiming to represent Convatec**
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at .
**Equal opportunities**
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
**Notice to Agency and Search Firm Representatives**
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
**Already a Convatec employee?**
**If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!**
Customer Service
Posted 7 days ago
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Job Description
Hybrid
Crewe
6 month FTC initially with possibility of permanant position
Are you passionate about delivering outstanding customer service and making a real difference in people’s lives? We’re recruiting for a Customer Operations Specialist to join a dynamic and supportive operations team at a leading organisation committed to excellence and integrity.This is a hybrid role based at the head office, offering flexibility and a fast-paced, rewarding environment where your communication skills and attention to detail will shine.
Key Responsibilities- Claims Processing: Accurately assess and process customer claims, ensuring compliance and fraud prevention.
- Customer Support: Provide first-class service across multiple channels including phone, email, live chat, post, and social media.
- Data Management: Maintain and update customer records with precision and care.
- Credit Control: Reconcile payments, manage ledgers, and apply effective credit control measures.
- Sensitive Interactions: Handle vulnerable situations and policy closures with empathy and professionalism.
- Digital Engagement: Encourage customers to adopt digital platforms for easier access to services.
- Compliance & Reporting: Follow data protection procedures and report breaches promptly.
- Performance Driven: Meet and exceed KPIs while delivering positive customer outcomes.
- Team Collaboration: Work closely with internal teams to resolve issues and improve service delivery.
- Excellent written and verbal communication skills
- A compassionate and solution-focused approach
- Strong organisational skills and attention to detail
- Ability to work independently and collaboratively
- Solid administrative skills and Microsoft Office proficiency
- Hybrid working available
- Based at head office
This is a fantastic opportunity to join a team that values professionalism, responsibility, and customer focus. If you’re looking for a role where you can grow, contribute meaningfully, and be part of a supportive environment — we’d love to hear from you.
Leanne (phone number removed) or email (url removed)
INDCOM
Customer Service
Posted 11 days ago
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Job Description
Role: Customer Service
Location: L3 9QJ - Liverpool
Contract Type: Temporary ongoing
Pay Rate: £14.00 per hour & Ethical upselling rewards-up to £6,000 in vouchers
Working Pattern: Full-time, 37.5 hours/week, Monday-Friday (between 08:00-18:00 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 4 weeks (100% attendance required)
About the Role
Be part of the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. We are looking for Customer Service Agents who will support and resolve customers queries.
You'll be the first point of contact-whether they reach out or we contact them-and you'll help resolve issues related to orders, billing, faults, and complaints. Working across multiple products (broadband, mobile, PSTN, and future services), you'll provide first time query resolution by using your listening and problem-solving skills to deliver a smooth and supportive experience.
Key Responsibilities
* Provide first-contact resolution across voice, chat, and digital channels
* Take ownership of customer issues and complaints
* Support across multiple products and services
* Guide customers on self-service options
* Follow processes and diagnostics accurately
* Contribute to continuous improvement activities
Skills Required
* Excellent communication and listening skills
* Strong problem-solving and decision-making
* Multi-product knowledge and system navigation
* Attention to detail and process adherence
* Resilience, adaptability, and accountability whilst working in a fast-paced environment
* Customer Service experience in a Call Centre
Benefits
* Competitive pay and reward incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Administrator
Posted today
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Job Title: Customer Service Administrator
Location: Regent, Liverpool L20 8DF
Salary: 28,000 per annum
Job Type: Full time, Permanent
Working Hours: Mon-Thursday 9am - 5.00pm and 9am-4.00pm on Friday
About the Company:
S&B Herba Foods Ltd source and import rice and grains (and other raw materials) from across the globe to produce a wide range of ingredients to the specification of UK manufacturers and wholesalers. Our core purpose is to "Feed the nation and be a place where everyone can reach their full potential".
We have just been awarded the Investors In People standard and are embarking on a new era to attain Silver with our ultimate goal Platinum. In order to do this, we need people that are willing to drive our Goals and Ambitions and continually improve and develop themselves as individuals, with our full support.
We are looking to build on our Team of great people by employing individuals that are aligned to our Company Values of; Hungry (driven and ambitious); Can Do attitude (resilient, solution focused); Proactive (forward thinking, strategic) and We Before I (caring for their colleagues/team; collaborative).
We have been trading for over 100 years and have a great heritage. Come and join us - it's a great place to work!
About the role:
We are looking to employ Customer Service Administrators to join our Supply Chain team in our Liverpool office reporting to the Supply Chain Manager. Please note that some training will need to take place in Orpington, Kent (travel & accommodation expenses will be paid for by the Company).
Key Responsibilities Include:
- Order receipt, processing and fulfilment
- Communication with customers
- System administration for customer orders (JDE)
- Planning and co-ordination with 3rd party transport and warehousing suppliers
- Liaison with production sites and suppliers to align with customer requirements
- Liaising with commercial functions
About you:
Qualification, Skills & Experience:
- Great communication skills
- Customer service / supply chain experience preferably within a food manufacturing environment
- Experience working with Logistics and Warehousing suppliers
- Experience in ERP systems, JDE preferred
- Managing EDI orders
- Microsoft office suite
- Able to prioritise tasks
Benefits:
- Cycle to Work Scheme available
- Pension
- Life Assurance
- 20 days increasing by 1 day per year to max 25 (plus bank holidays)
Please click the APPLY button and to submit your CV and Cover Letter.
Candidates with experience of: Customer Service Assistant, Administrator, Office Administration Assistant, Administrative Assistant, Client Services Executive, Supply Chain Coordinator, Supply Chain Administrator, Food Manufacturing Administrator, Customer Service Executive may also be considered for this role.
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Customer service representative
Posted today
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Are you an experienced customer service advisor with strong administration skills? Do you have the organisational skills to manage your own time in a hybrid role working 2 days in the office and 3 days remote?
If this sounds like you then why not apply for our Customer Service Representative role, working for one of the UKs largest steel manufacturing companies in the UK.
Responsibilities:
- Providing a high level of customer service to new and existing customers via telephone and email
- Entering numerical and personal data onto the system efficiently and in a timely manner
- Processing pre calculated orders into the system for distribution
- Managing data and coordinating activities to ensure the smooth operation of the department daily
- Supporting the Urban Business team with administrative tasks relevant to the department
- Signposting customers in the right direction for any invoice queries
- Undertaking follow up enquiries
Essential requirements:
- Good IT literacy especially with MS Office
- Previous experience within an office environment
- Strong verbal and written communication skills
- Clear and concise telephone manner
- Ability to work on own initiative
- Great eye for detail
- Previous data/order entry experience (low and high volume)
Desirable requirements:
- Driving licence and use of a car
- SAP experience
Benefits:
Office environment in a beautiful part of the county with modern amenities
Nature reserve area for time away from your desk
Opportunity for progression into permanent roles
Advice and editing on your current CV
Dedicated team throughout your journey within the role
Paid holiday
Exclusive online services including restaurant and retail discounts
Chance to receive 300* for referring a friend
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
100% office based for training (4 weeks) and hybrid working thereafter. (X2 days office based)
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Customer Service Advisor
Posted 2 days ago
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CUSTOMER SERVICE ADVISOR | LIVERPOOL | SPORTSWEAR | LADIES & MENSWEAR BRAND | 25,500
CUSTOMER SERVICE ADVISOR BENEFITS:
- Free parking onsite.
- On site Gym
- 40% staff discount.
- Staff events.
- Free refreshments provided.
- 25 days holidays plus your birthday off and 8 bank holidays.
This is an exciting opportunity for a Customer Service Adviser to join a growing team & brand. You will be responsible for managing all email & social communications with customers, ensuring that they receive the best possible service when shopping with the business. This is an entrepreneurial business who have grown every year since their launch!
CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:
- Acting as the first point of contact for all queries.
- Use our online platform to reply to all customer enquiries for both email and social media.
- Manage live chat during working hours.
- Dealing with customer queries and complaints.
- Tracking deliveries with couriers
- Maintaining customer satisfaction
- Assisting with returns ensuring the team is up to date with latest customer communications.
- Dealing with customer chargebacks.
- Ensuring all customer enquiries are dealt with in professional and timely manner.
Hours: 3 Week rota:
Week one - Monday to Thursday would be 8am-4:30pm and Friday 8am - 4pm
Week two - 11.30am - 8pm Monday to Friday
Week three - 2 days off in the week, 8am - 4.30pm including Saturday and Sunday
Weekends working from home
EXPERIENCE NEEDED:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- Great verbal and written communication skills.
- The ability to build rapport and trust with customers.
- Excellent planning and organisational skills.
- Excellent communication skills (spoken and written), including strong spelling and grammar skills.
- Competent with Microsoft Office - Word/Excel/Outlook
- To demonstrate an effective knowledge of products and services.
BBBH34463
Customer Service Advisor
Posted 2 days ago
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Customer Service Advisor
Location : Chester Business Park (free on-site parking)
Pay : 14.47p/hr
Contract : Temporary - 10 months (potential to extend)
Start Date : November 2025
Hours : Monday to Friday, rotating shifts between 8am and 8pm Plus: 1 Saturday every 4 weeks (9am-4pm, with a weekday off in return)
Hybrid Working : Office-based for the first 6 months, then 3 days working from home per week (subject to approval)
Start Your Career with a Trusted UK Bank
Do you enjoy helping people, solving problems, and working in a friendly, fast-paced team? Join Lloyds Banking Group as a Customer Service Advisor, where you'll support existing customers with a wide range of account queries.
With full training, great pay, and a chance to develop your skills, this role is ideal for anyone looking to build a long-term career in financial services.
Why You'll Love This Role
- 14.47 per hour , with weekly pay
- Free on-site gym with shower and changing facilities
- Hybrid working - up to 3 days from home after your first 6 months
- Structured training and opportunities to grow into permanent roles
- Holiday allowance
- Central location - easy access to public transport
- Discounts on shopping, travel, entertainment and more
- Wellbeing support - dedicated resources to help you thrive at work
- An inclusive culture where everyone feels welcome and supported
What You'll Be Doing
- Taking calls from existing customers with questions about their accounts
- Providing clear, friendly, and accurate support
- Guiding customers through next steps or directing them to specialist teams
- Helping people in vulnerable circumstances with care and sensitivity
- Following simple procedures to keep customer information secure
- Keeping accurate records and updating customer details
What We're Looking For
- Great communication and listening skills
- A positive, customer-first attitude
- Confidence in handling calls and solving problems
- Willingness to learn and work as part of a team
- A flexible, proactive approach to challenges
Everyone Is Welcome
We're proud to be an inclusive employer. We welcome people from all backgrounds and experiences. If you need any adjustments during the recruitment process, just let us know - we're here to support you.
Apply today and take the next step in your career with Lloyds Banking Group.