What Jobs are available for Customer Service Roles in Newcastle under Lyme?

We’re excited to share a fantastic opportunity for a Quantity Surveyor to bring their expertise into the customer care space at Watkin Jones.

This role offers the chance to work on some of our most prestigious developments, while making a real impact in how we support and deliver for our customers post-completion.

As part of a company that values growth and personal development, you’ll benefit from tailored support designed around your individual career goals, making this not just a job, but a meaningful next step in your professional journey.

Reporting to the Commercial Director you'd be involved with the management of the commercial function for our Customer Care function, which will include practical quantity surveying tasks /activities, actions to support colleagues and appropriate administrative duties associated with commercial / quantity surveying practices. As part of the role, you’ll be asked to provide accurate monthly CVR reports liaising with the project teams to assure the CVR captures the current position and the forecast final position. Another important part of the role would be managing the subcontractor accounts (payments / contract administration / claims & variations / final accounts) including managing the reporting process correctly, maintaining accuracy working in line with reporting schedules (CVRs / Expenditure / Cash-flow etc.)

About you

You will need to be a self-motivated person, with demonstrable experience of commercial management of residential construction projects. An understanding and insight into multi-occupancy residential buildings is desirable and it’s essential that you can manage your time effectively to balance competing priorities and be able to communicate effectively in person, in writing and via remote / digital means such as telephone and online meetings. Due to the nature of this role, you’ll need the ability to act assertively to support a point of view and influence decisions whilst maintaining respect and healthy, positive working relationships.

Candidates need a related HND / Degree or significant and substantial experience in a relevant / related field and evidence of undertaking training, learning or other activities to maintain professional status or keep abreast of developments and best-practice in the profession.

Why Choose Watkin Jones Group?

Watkin Jones Group is the UK’s leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management.

Joining us means becoming part of a company that’s not only deeply rooted in history but also firmly focused on the future. We’re committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development.

This is more than just a job – it’s a chance to grow your career in a fast-paced, innovative environment. If you’re ready to make a significant impact and advance your career with a market leader, we’d love to hear from you!

Job Title: Customer Care Specialist - French Speaking

Location: Remote

Contract: Until July 2026

Rates: 30,000p/a

Job Description

SRG are seeking a French speaking customer care specialist to join a leading medical device company based in the UK. This role is the first point of contact for customers, being a trusted source of information for them. Responsibilities include: primary Customer and 3pl liaison, claims and queries management; but, additionally, reporting and KPI data. Collaboration with other areas of the business such as Finance and Masterdata.

Duties and Responsibilities

• Raise claims within SLA, investigate to resolution, communicate outcomes.
• Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement.
• Identify opportunities for continuous improvement.
• Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
• Strong communication skills both oral and written ensuring desired outcomes are understood and achieved.
• Has good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement.
• Coordinate and assist with audit requirements.
• Must be proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP.
• Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.
• Act with empathy and respect in all transactions.
• Living our values.

Skills & experience:

• Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment.
• Ability to communicate in both French and English
• Ability to communicate at all levels within the organisation.
• Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.
• Fully competent in oral and written communications.
• Strong motivational skills

Qualifications/education:

• Subject matter knowledge
• Customer Service skills
• Formal qualifications in Export and Customer Service
• Fully competent in oral and written communications and must be able to demonstrate proven interpersonal skills
• Competent in using Excel/Word & Data Cubes
• Competent in using Database reporting repositories
• Excellent reporting skills
• Proficient communicator both written and verbal
• Able to operate in a Team environment

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

SF Recruitment are supporting a brilliant business based in Worcester WR5, in recruiting a Customer Service Coordinator to join their team. This role is permanent, and sits within a supportive and welcoming team.

Salary: £28,000-£30,000
Working pattern: full time, site based, 35 hours per week

Key Duties:

- Customer Service - act as key contact for all allocated customer accounts with respect to product supply and associated support,
- Provide a coordination role for product related issues (non-performance related). Ensure that relevant customer complaints are raised and followed up with the CSM and Global Supply Chain Manager (GSCM).
- Receipt and acknowledgement of sales orders - to include verification of pricing & payment terms with Marketing Director or relevant Business Development Manager (BDM)/ checking that adequate insurance cover is in place (in conjunction with Finance Department) / product availability / document check.
- Consult Croners International Trade online, if required, or other available resources (e.g. Strong & Herd International Trade Consultancy), to confirm export document requirements by country.
- Keep customers updated with regard to the progress of an order.
- Act as trouble-shooter in resolving freight / delivery / document related problems arising.
- Sales order processing / accurate data input into SAP.
- Raise and issue appropriate export paperwork - to include liaison with Chamber of Commerce when required.
- Place orders for transport requirements in good time to meet the needs of known or anticipated orders.
- Key contact with label suppliers. Responsible for maintaining critical label stocks through production planning with CSM.
- Responsible for placing orders with label suppliers, negotiation of prices/development costs and careful monitoring of costs (invoices etc). With CSM, ensure effective and timely production of labels.
- Audit label suppliers as part of ISO9001:2015 compliance.
- Ensure labelling procedure responsibilities are executed according to formal label procedure in the Quality systems manual. Through awareness of registration and production, ensure timely label development by guiding label through each development stage. Ensure key personnel are aware of routine label production so that any required amendments can be made in a cost-effective manner.
- Prepare label development monthly update for review at monthly Planning and Logistics meeting.
- Packaging specifications- ensure current and maintain throughout year. Ensure all co-operators are working to the correct specification. Ensure correct label and packaging information is held in the Packaging folders on Sharepoint.
- Maintenance of label database/archive- both electronic and hard copy.
- Adhere to stated policies and procedures relating to Health and Safety, and quality management.

• A proactive management of customers' needs.
• Understanding customer needs and effectively managing customer queries
• Understanding how multiple areas of the business operate and how this impacts our contractors being paid
• Problem solving
• Developing and maintaining relationships with other departments within the company

• Team player
• Able to multitask
• Ability to remain calm under pressure
• Analytical
• Competent
• Keen to learn and develop
• Able to identify and prioritise tasks
• Good telephone manner

• Team and individual incentives
• Social events
• Diverse, friendly and active workplace

Customer Service Advisor

Location : Chester Business Park (free on-site parking)

Pay : 14.47p/hr

Contract : Temporary - 10 months (potential to extend)

Start Date : November 2025

Hours : Monday to Friday, rotating shifts between 8am and 8pm Plus: 1 Saturday every 4 weeks (9am-4pm, with a weekday off in return)

Hybrid Working : Office-based for the first 6 months, then 3 days working from home per week (subject to approval)

Start Your Career with a Trusted UK Bank

Do you enjoy helping people, solving problems, and working in a friendly, fast-paced team? Join Lloyds Banking Group as a Customer Service Advisor, where you'll support existing customers with a wide range of account queries.

With full training, great pay, and a chance to develop your skills, this role is ideal for anyone looking to build a long-term career in financial services.

Why You'll Love This Role

• 14.47 per hour , with weekly pay
• Free on-site gym with shower and changing facilities
• Hybrid working - up to 3 days from home after your first 6 months
• Structured training and opportunities to grow into permanent roles
• Holiday allowance
• Central location - easy access to public transport
• Discounts on shopping, travel, entertainment and more
• Wellbeing support - dedicated resources to help you thrive at work
• An inclusive culture where everyone feels welcome and supported

What You'll Be Doing

• Taking calls from existing customers with questions about their accounts
• Providing clear, friendly, and accurate support
• Guiding customers through next steps or directing them to specialist teams
• Helping people in vulnerable circumstances with care and sensitivity
• Following simple procedures to keep customer information secure
• Keeping accurate records and updating customer details

What We're Looking For

• Great communication and listening skills
• A positive, customer-first attitude
• Confidence in handling calls and solving problems
• Willingness to learn and work as part of a team
• A flexible, proactive approach to challenges

Everyone Is Welcome

We're proud to be an inclusive employer. We welcome people from all backgrounds and experiences. If you need any adjustments during the recruitment process, just let us know - we're here to support you.

Apply today and take the next step in your career with Lloyds Banking Group.

Involve Recruitment (Midlands) Ltd are working with a white goods appliances company in the Staffordshire area to recruit for a Customer Service Manager!

This role will lead a team of 2 but very much lead by example and be a part of the team!

The primary duties include answering customer queries and resolving problems / complaint resolution, setting team goals, monitoring progress, onboarding and training staff members.

The ideal person will have experience in Continuous Improvement, Implementation of processes / training and mentoring plans, experience investigating warranties and ideally from WHITE GOODS OR ELECTRICAL GOODS DISTRIBUTION / MANUFACTURING BACKGROUND!

Salary - £35,000 to £45,000

Working hours are Monday to Friday 8am to 5pm

Daily duties include

· Day to day management of customer service team

· Complaint resolution

· Warranty investigation / credits and returns

· Liaising with Sales, Warehouse, Logistics, accounts etc to meet customer needs

· Training and mentoring of customer service advisors

· Onboarding and recruitment of new employees

· Setting customer satisfaction targets / KPI’s and managing

· Ensuring the customer journey is seamless

· Implementing new processes and continuous improvement of processes and systems

· Creating customer loyalty programs / obtaining customer feedback to increase revenue and improving client retention

If you have experience working within the Domestic Electrical Appliances and are Passionate and are a driven Customer Service / Customer Experience Manager / Leader then please apply!

Customer Service Administrator

Knutsford

Parking Onsite

Monday - Wednesday

9am-5pm

ASAP - Up to 6 months

13 - 14.50 per hour (depending on experience)

Are you a proactive and friendly individual looking for a rewarding role in the Health Industry? Our client is on the hunt for an established Customer Service Administrator to join their vibrant team in Knutsford. If you thrive in a fast-paced environment and are ready to hit the ground running, we want to hear from you!

What You'll Do:

As a Customer Service Administrator, your day-to-day responsibilities will include:

• Collaborating with the operations team to efficiently book patients into clinics on behalf of clients.
• Managing health records and utilising bespoke systems to ensure accurate patient bookings.
• Keeping clients informed with timely updates and scheduling changes.
• Communicating with staff and patients via phone and other systems, providing exceptional service every step of the way.
• Supporting the wider team with various administrative tasks related to ongoing projects.

What We're Looking For:

• A friendly and enthusiastic personality that shines through in every interaction.
• Strong organisational skills and attention to detail to ensure accuracy in patient bookings and records.
• Excellent communication skills, both verbal and written.
• A team player who can work collaboratively and support others in a dynamic environment.
• Experience in customer service or administration.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Would you like to be part of an employee owned business who has been voted in the UKs top 50 best small companies to work for? This is an organisation that really prides it'self on its employee culture which is at the forefront of everything it does.

As a Customer Experience Executive you will be tasked with working in a fast paced enviroment where you are tasked with representing the business as a frontline ambassador, been the first point of contact for all of their customers needs.

Delivering a service for our customers with passion, commitment and resilience whilst displaying the fundamental customer service principals in a courteous and professional manner is a minimum requirement for this role. Being able to work under pressure either individually or as part of a team the role suits itself to an outgoing person who relishes the opportunity to build amazing customer relationships, solve problems and handle the more complex queries whilst remaining calm and professional in a fast-paced customer service setting.

Duties inc:

- Deliver a world class customer experience

- Act with honesty and integrity when delivering service support

-Managing all communication lines - WhatsApp, emails and calls and online presence - Trustpilot and Google Reviews

- Completing HR related enquiries - confirming employment status to HMRC and completing references

- Processing the end of contract journey - pension and holiday pay refund before P45ing

- Educating and enlightening queries relating to payments, expenses and payslips

- Facilitating financial success by providing access to pensions and employee benefits portal

You dont neccessarily need to have previous CS experience as full training will be provided but you must have the right attitude to work.

As well as a fantastic starting salary, the company has some superb benefits which inc 34 days hol + birthday off, Incentive trips to places like Vegas, Barcelone and New York, Brand new office with games room, bar and flex working space, fresh fruit and smoothies, access to employee healthcare.

If this role is of interest, please apply or contact Stephen Foster at E & M Talent Partnersfor more infomation.

Customer Service Lead – Telford – Permanent

L & C Consulting are now recruiting for a new, permanent Customer Service Lead / Account Manager for a Telford based organisation.  This exciting new role requires some UK travel so you MUST have a valid UK drivers licence. A hybrid working pattern is available for the right person, but you MUST live within a commutable distance of their Telford offices.

The full time role comes with a good salary, great support and expenses and you’ll be representing one of the leading industry brands.

Duties will include:

• Account Managing a number of key, corporate accounts
• Supporting Customer Services with phone, email and other communications
• Visiting and keeping in close contact with these accounts
• Look to develop all sales opportunities within these accounts
• Attend industry events
• Log, investigate and resolve all customer complaints
• Provide management with detailed daily, weekly and monthly reports / information / figures

To be considered for this excellent role in an award winning, successful business then you must have a background in account management / customer development & support.

You’ll be well organised, have a flexible approach, be well presented and a hard working ethos.

The role will require occasional nights away so you must be ok with this.

The Telford site is accessible from Shrewsbury, Wolverhampton, Market Drayton, Perton, Shifnal etc

Alternative job titles could include: Sales Admin, Sales Support Admin, Sales Support, Sales Support Co-ordinator, Provisioning Agent, Sales Administrator, Account Manager, Commercial Assistant, Senior Sales Support, Quotation Administrator and Sales Support etc

L & C Consulting

Specialising in the recruitment of permanent and ‘temp to perm’ roles in the Shropshire area -you’ll find we provide a professional but friendly, efficient, system driven recruitment service - where we remember that people do matter. Offering a full recruitment service across a variety of sectors; we continuously strive to ensure we give an honest, reliable service.

Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within four working days, please assume that on this occasion your application has not been successful.

With a wealth of specialist knowledge in the local, recruitment market, L & C Consulting  are an employment agency working on behalf of our clients. L & C Consulting  is an Equal Opportunities Employer. Applicants must be eligible to work in the UK full time without restriction.