3189 Customer Service Roles jobs in Newcastle under Lyme

The Role:

Based in our Manchester office, in Macclesfield, and reporting to the Customer Service Manager, the ideal candidate will be a customer-oriented self-starter capable of contributing to a high-performance team. The hours are Monday to Friday 8.30 am to 5.00pm

You will provide a key interface with the customer, supporting all aspects of the customer care process for a number of our brand specialities,  namely Cardiac Services, Synapse Medical and M.E.D Surgical.

Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout.

Key Responsibilities:

• Meet and exceed customer expectations, providing exceptional customer service and support in a professional, knowledgeable, timely manner, as the first internal point of contact for the customer.
• Proactively and professionally respond and manage customer calls/queries
• Process and manage Sales Orders and Stock Transfer Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with the procurement department on deliveries
• Provide customer Quotations in a timely manner and to a professional standard.
• Support the Heads of Sales, Business Unit Leaders and their team of Clinical Sales Specialists in managing key customer accounts
• Create sales reports and price listings on an ad hoc basis for the Clinical Sales Team
• Actively contribute to a very fast-paced pasted positive team environment.
• Execute the core business processes effectively and efficiently, while also contributing to continuous improvement initiatives, leveraging the use of KPI’s
• Be committed to learning and developing extensive product knowledge in order to provide correct and timely information to clients and customers
• Ensure that excellent quality service is delivered, ensuring all correspondence is dealt with in a timely manner in accordance to targets
• Multitasking on your daily workload ensuring follow-up on your individual caseload
• Ability to undertake additional duties that may be assigned from time to time, for various business projects.

Key Skill & Experience:

• 2-3 years experience in a Customer Service Role is essential, preferably in a Healthcare environment
• Previous experience working within a medical device/pharmaceutical regulatory environment, an advantage
• Knowledge and experience of all aspects of the role as outlined
• Exceptional ability to meet and exceed customers’ expectations
• Deliver measurable results, make and meet commitments
• Proven track record of achieving and exceeding set KPI’s and targets
• Attention to Detail, ensuring work is executed accurately and completely
• Demonstrates energy, real initiative and ability to work independently
• Track record in contributing to high-performance teams.
• Strong interpersonal skills with a collaborative and team approach
• Professional and effective Communicator, written and oral. Strong telephone skills.
• Excellent organisation and planning skills
• Comfortable with ambiguity and flexible to adapt within a change environment
• Demonstrate resourcefulness to deliver a high-quality service
• Strong administrative and IT/computing skills is a must
• Previous experience of working with Navision or Microsoft Business Central, an advantage
• Microsoft Excel knowledge essential. Description of work completed in Excel and proficiency level required

Uniphar Medtech comprises 10 businesses across 21 markets and is the medical device arm of the Uniphar Group.

Uniphar Medtech represents global leading medical device manufacturers across a multitude of specialities. We train, we educate, and we support our customers through dedicated clinical specialists across Sales & Technical Service, Clinical IT, Clinical Applications, Training and Education and Customer Service.

We are more than a distributor; we are a total solutions provider. Each of our businesses compete under their individual brand identity and respective specialities. Uniphar Medtech is the umbrella structure for all 10 brands and in addition incorporates our centralised support functions across Quality and Compliance, Logistics, Warehousing, Operational Excellence, Marketing, HR, Finance & IT. Business website:

Uniphar Medtech is a Division of the Uniphar Group.

Your new company
A globally recognised manufacturing company are currently seeking a motivated Customer Service professional to join one of their established teams on a 6-month temporary basis. Working within a large and skilled team, you will have ample support around you!
Your new role
As a Customer Service Representative, you will manage the order processes from initial enquiry through to completion. This will include; liaison with suppliers/warehouses/planning to ensure cost efficiency and stock availability, monitoring orders and ensuring customers are kept up to date throughout the process, preparing export documentation, invoicing and ad hoc project work. As this team covers the EMEA region, European languages are advantageous, but not essential. You will be managing high volume and high order value via SAP.
What you'll need to succeed
You will have experience in a highly customer-focused role, ideally within a fast-paced manufacturing organisation. You will be able to prioritise your workload and react quickly in a changing environment. You will have a good understanding of order processing and knowledge of export is desired. You will be able to communicate excellently, both written and verbal, and be able to use Microsoft Office to a high standard as well as be entirely comfortable with technical ERP and CRM databases. SAP experience is preferred, but other systems will be considered.
What you'll get in return
You will get the opportunity to work for a highly reputable business in the local area on a full-time temporary basis, receiving an hourly rate of 16.50 - 20ph depending on industry and system experience! Plenty of on-site parking is available, and you are able to work from home 1 day per week post training.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Are you the go to person when it comes to problem solving? Are you a tech savvy, customer service professional or administrator who loves staying organised and making sure customers walk away smiling?

We’re recruiting a Front Desk Product Support Analyst — a quick-thinking multitasker to be the friendly first face of our Product Consultant team. If you love learning new software, enjoy variety in your day, and want to be at the heart of an innovative, tech-driven environment, this could be your next big move.

In this role, you’ll be the first point of contact for our customers making sure every interaction runs smoothly and leaves a positive impression. You’ll follow up with users after system rollouts to ensure they feel supported, confident, and satisfied. Working closely with our Scientific Product Consultants, you’ll help bring new systems to life — from preparing documentation and coordinating logistics to providing hands-on support during rollouts.

You’ll be responsible for configuring software, setting up user accounts, managing permissions, and fine-tuning workflows. When issues pop up, you’ll log and triage them quickly, troubleshoot where you can, and escalate anything complex to our specialist teams. You’ll also manage our e-learning platform, track user progress, support virtual training sessions, and even lend a hand with product demos, proposals, and capturing customer requirements during the pre-sales process.

We are looking for experience in a customer support, technical support, or software-focused admin role. You’ll be confident picking up new tech quickly, with strong communication skills and a people-first mindset. You should be highly organised, detail-oriented, and comfortable managing several tasks at once. This role suits someone who enjoys working independently but also values being part of a collaborative, remote team. Fluency in English is essential, and extra languages are a bonus.

Join us and you’ll be part of a forward-thinking team where no two days are the same. You’ll build relationships, make a real impact on customer experience, and grow your career in a supportive and innovative environment.

The role is hybrid with two days in the office and 3 from home. Remuneration is £27k-£29k plus the opportunity to develop personally in a rapidly growing business with a global customer base.

If this sounds like you, apply now via the link and we will be in touch.

Good Luck

Customer Service & Sales Support Executive

Are you a confident communicator who enjoys helping people and working in a fast-paced office environment? We're looking for a friendly, organised, and proactive Customer Service & Sales Support Executive to join a growing team within a long-established and successful business.

This is a great opportunity for someone with experience in customer service, sales support, or office administration who's ready to take the next step in their career.

• Re-engaging with existing or previous customers by phone and email (all warm leads)

• Handling inbound enquiries with professionalism and care

• Supporting the sales and customer service team with daily tasks

• Assisting with general office admin across departments

• Updating customer records and using CRM systems accurately

• Strong communication skills - written and verbal

• A professional, friendly, and customer-first approach

• Comfortable speaking with customers over the phone

• Highly organised and reliable with good attention to detail

• Previous experience in customer service, sales support, or admin is preferred

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.