2177 Customer Service Roles jobs in Ryton

About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.

Since 1858, weve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.

Our mission is to make sustainable construction a reality, through purposeful action that tackles real car.

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Job Title: Customer Service Representative

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)

• Company pension scheme

• Employee discount scheme

• Funded Summer and Christmas events

• Cycle to Work Scheme

• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a.

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Rewards and Benefits on Offer;

• Immediate start date.
• Varied and interesting job role.
• Great resources.
• Great team culture.
• Any support required is provided.

The Company you will be working for;

We are proudly representing our public sector client based in Sunderland. They are currently looking for a Customer Service Advisor to join their team. If you are interested and meet the person specification of t.

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We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers who are inquiring about general claims, payments, advances, change of details/circumstances, new Universal Credit claims and appointment-related queries.

You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.

providing exceptional service and support is key and your ability to communicate effectively, analyse customer needs will be important to enhancing customer satisfaction.

• Proven experience in a customer service role is preferred.
• Strong communication skills in English is highly desirable.
• Excellent phone etiquette and interpersonal skills.
• Ability to analyse information and provide solutions effectively.
• Proficient in data entry with attention to detail.
• A positive attitude and willingness to learn new skills.
• Flexibility to work various shifts as required by the business.

Requirements

• Respond to customer inquiries via phone, email to ensure a high standard of service.
• Utilise effective phone etiquette to create a positive customer experience.
• Assist customers with product information, order processing, and issue resolution.
• Upsell additional products or services based on customer needs and preferences.
• Accurately enter customer data into the system while maintaining confidentiality.
• Analyse customer feedback and provide insights to improve service delivery.
• Collaborate with team members to enhance overall customer satisfaction.

Benefits

• Bereavement leave
• Company pension
• Cycle to work scheme
• Employee mentoring programme
• Free parking
• Health & wellbeing programme
• On-site parking

Full-time - Monday/Friday - NO WEEKENDS!

Pay: From £23,809.50 per year

• Handle inbound customer inquiries via phone, email, and chat regarding catering orders, menu options, and service queries.
• Provide professional and friendly support to a diverse range of clients, including event planners, businesses, and individuals.
• Assist customers with placing new orders, modifications, and cancellations.
• Troubleshoot and resolve customer complaints efficiently and empathetically.
• Maintain accurate customer records and update information in the CRM system.
• Offer solutions and information about menu selections, dietary requirements, and special requests.
• Process payments and manage order confirmations.
• Escalate complex issues to the appropriate departments when necessary.
• Contribute to team goals by achieving key performance indicators (KPIs) for customer satisfaction and response times.
• Proactively identify opportunities to enhance the customer experience.

• Proven experience in customer service, preferably within the hospitality or catering industry.
• Excellent communication and interpersonal skills, with a clear and confident telephone manner.
• Strong written communication skills for email and chat support.
• Proficiency with computers and common software applications, including CRM systems.
• Ability to work independently and manage time effectively in a remote setting.
• A calm and patient demeanour when dealing with challenging customer situations.
• High school diploma or equivalent; further education or certifications are a plus.
• Reliable internet connection and a dedicated workspace.
• A genuine interest in food and the catering industry.

T he Role and Department

As a Department, the Student Enrichment Directorate is striving to play a pivotal role in developing, delivering and transforming a Wider Student Experience that is as impactful as anything in the world. We remain steadfast in our core commitment to accelerating the growth of far-reaching and market-leading programmes across performance , participation and community outreach, whilst fostering a culture that safeguards academic excellence . We are guided by the belief that an investment in the Wider Student Experience is ultimately an investment in the quality of graduates that the University produces and are motivated by the opportunity to engage and inspire the next generation of talent. In doing so, we feel confident that we are making a positive contribution to the development of rounded, global citizens.

The post holder will be responsible for providing reception services and associated administration of the front-desk, including welcome service, professionally greeting users of the building, providing assistance, directions and information.

The post holder will be required to work weekends and evenings. Hours will be allocated as part of a rota but will typically be 8.30-16.30 or 14.20-22.30 during term time and 8.30-16.30 or 10.30-18.30 outside if term. Outside of term the successful candidate will be required to be flexible to cover mid-week evening shifts as and when required. A uniform will be provided.

Who to contact for more information

If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Laura Green () would be happy to speak to you.

• Respond to customer inquiries promptly and accurately across multiple communication channels (phone, email, chat).
• Troubleshoot and resolve customer issues related to orders, products, shipping, and returns.
• Provide detailed product information and assistance to customers.
• Process customer orders, modifications, and cancellations with a high degree of accuracy.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate priority issues to the appropriate departments.
• Gather customer feedback and relay it to the management team to improve services.
• Adhere to company policies and procedures, ensuring data privacy and security.
• Maintain a high level of customer satisfaction and loyalty.
• Contribute to team goals and company objectives through proactive participation and problem-solving.
• Work collaboratively with remote team members and supervisors to achieve collective success.

• Previous experience in a customer service or contact center role is highly desirable.
• Excellent communication skills, both written and verbal, with a clear and friendly tone.
• Strong problem-solving abilities and the capacity to handle difficult customer situations with patience and professionalism.
• Proficiency with computers and common software applications, including CRM systems.
• Ability to work independently in a remote setting and manage time effectively.
• A reliable internet connection and a suitable home office environment are required.
• High school diploma or equivalent; further education or certifications are a plus.
• Empathy, patience, and a genuine desire to help customers.
• Flexibility to work various shifts, including weekends, may be required.

Kaizen Acquisitions Newcastle City Centre
Customer Service & Sales Representative
Immediate Start | Full-Time | Full Training Provided

At Kaizen Acquisitions , we are committed to delivering outstanding customer experiences with a personal touch. If you are enthusiastic, customer-focused, and eager to make a real impact, we want you on our team!

This is an exciting opportunity to connect with customer.

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