1561 Customer Service Roles jobs in Stockton on Tees

Where:  Darlington
Full time:  Permanent 
Salary:  £25,087.00 rising to £5,684.00 at 9 months in role, plus uncapped commission 
Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 
 

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Darlington Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £25,087, rising to £25,6 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? 

Where:  Darlington
Full time:  Permanent 
Salary:  £25,087.00 rising to £5,684.00 at 9 months in role, plus uncapped commission 
Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 
 

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Darlington Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £25,087, rising to £25,6 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? 

T he Role and Department

As a Department, the Student Enrichment Directorate is striving to play a pivotal role in developing, delivering and transforming a Wider Student Experience that is as impactful as anything in the world. We remain steadfast in our core commitment to accelerating the growth of far-reaching and market-leading programmes across performance , participation and community outreach, whilst fostering a culture that safeguards academic excellence . We are guided by the belief that an investment in the Wider Student Experience is ultimately an investment in the quality of graduates that the University produces and are motivated by the opportunity to engage and inspire the next generation of talent. In doing so, we feel confident that we are making a positive contribution to the development of rounded, global citizens.

The post holder will be responsible for providing reception services and associated administration of the front-desk, including welcome service, professionally greeting users of the building, providing assistance, directions and information.

The post holder will be required to work weekends and evenings. Hours will be allocated as part of a rota but will typically be 8.30-16.30 or 14.20-22.30 during term time and 8.30-16.30 or 10.30-18.30 outside if term. Outside of term the successful candidate will be required to be flexible to cover mid-week evening shifts as and when required. A uniform will be provided.

Who to contact for more information

If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Laura Green () would be happy to speak to you.

• Respond to customer inquiries promptly and accurately across multiple communication channels (phone, email, chat).
• Troubleshoot and resolve customer issues related to orders, products, shipping, and returns.
• Provide detailed product information and assistance to customers.
• Process customer orders, modifications, and cancellations with a high degree of accuracy.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate priority issues to the appropriate departments.
• Gather customer feedback and relay it to the management team to improve services.
• Adhere to company policies and procedures, ensuring data privacy and security.
• Maintain a high level of customer satisfaction and loyalty.
• Contribute to team goals and company objectives through proactive participation and problem-solving.
• Work collaboratively with remote team members and supervisors to achieve collective success.

• Previous experience in a customer service or contact center role is highly desirable.
• Excellent communication skills, both written and verbal, with a clear and friendly tone.
• Strong problem-solving abilities and the capacity to handle difficult customer situations with patience and professionalism.
• Proficiency with computers and common software applications, including CRM systems.
• Ability to work independently in a remote setting and manage time effectively.
• A reliable internet connection and a suitable home office environment are required.
• High school diploma or equivalent; further education or certifications are a plus.
• Empathy, patience, and a genuine desire to help customers.
• Flexibility to work various shifts, including weekends, may be required.