53 Customer Service Roles jobs in Warrington
Customer Service Coordinator - Warrington
Posted 1 day ago
Job Viewed
Job Description
We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Merseyside & Cheshire West, at our Warrington office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Let’s cut to the chase, what’s in it for you…- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits…
- Behave in line with our company values – Integrity, Caring and Quality
- Previous experience working within a fast-paced similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Patience and calmness under pressure
- Good planning and organisation skills
- Problem solving and decision-making skills
- A polite, tactful, and assertive attitude
- Excellent communications skills
- Good team working skills
- A commitment to work as required to meet the needs of the business
Desirable…
- 5 GCSE’s or equivalent including Maths & English
- A Customer Service qualification
- Experience working for a residential house builder ideally within the customer facing environment
- An understanding of building regulations and legal obligations
- A good understanding of written English Grammar
- Ability to touch-type
- To deal with customer service matters received by email or phone, and address customer issues in a prompt and organised way and in line with SLAs to ensure a positive customer journey.
- Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
- To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
- To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.
- To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
- Carry out general administrative duties, ensuring our database system up to date at all times.
- Ensure all Customer Service KPI’s are in line with company guidelines.
- Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.
We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.
Join us in making Vistry.
Customer Care Specialist - French Speaking
Posted 4 days ago
Job Viewed
Job Description
Job Title: Customer Care Specialist - French Speaking
Location: Remote
Contract: Until July 2026
Rates: £30,000p/a
Job Description
SRG are seeking a French speaking customer care specialist to join a leading medical device company based in the UK. This role is the first point of contact for customers, being a trusted source of information for them. Responsibilities include: primary Customer and 3pl liaison, claims and queries management; but, additionally, reporting and KPI data. Collaboration with other areas of the business such as Finance and Masterdata.
Duties and Responsibilities
- Raise claims within SLA, investigate to resolution, communicate outcomes.
- Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement.
- Identify opportunities for continuous improvement.
- Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
- Strong communication skills both oral and written ensuring desired outcomes are understood and achieved.
- Has good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement.
- Coordinate and assist with audit requirements.
- Must be proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP.
- Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.
- Act with empathy and respect in all transactions.
- Living our values.
Skills & experience:
- Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment.
- Ability to communicate in both French and English
- Ability to communicate at all levels within the organisation.
- Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.
- Fully competent in oral and written communications.
- Strong motivational skills
Qualifications/education:
- Subject matter knowledge
- Customer Service skills
- Formal qualifications in Export and Customer Service
- Fully competent in oral and written communications and must be able to demonstrate proven interpersonal skills
- Competent in using Excel/Word & Data Cubes
- Competent in using Database reporting repositories
- Excellent reporting skills
- Proficient communicator both written and verbal
- Able to operate in a Team environment
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Customer Care Specialist - French Speaker (Paternity leave)
Posted 15 days ago
Job Viewed
Job Description
**Pioneering trusted medical solutions to improve the lives we touch:** Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit overview:**
Reporting to the Manager of Customer care, this role is the first point of contact for our customers, being a trusted source of information for them. Responsibilities include: primary Customer and 3pl liaison, claims and queries management; but, additionally, reporting and KPI data. Collaboration with other areas of the business such as Finance and Masterdata.
**Key Responsibilities:**
+ Raise claims within SLA, investigate to resolution, communicate outcomes.
+ Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement.
+ Identify opportunities for continuous improvement.
+ Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
+ Strong communication skills both oral and written ensuring desired outcomes are understood and achieved.
+ Has good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement.
+ Coordinate and assist with audit requirements.
+ Must be proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP.
+ Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.
+ Act with empathy and respect in all transactions.
+ Living our values.
**Skills & experience:**
+ Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment.
+ Ability to communicate at all levels within the organisation.
+ Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.
+ Fully competent in oral and written communications.
+ Strong motivational skills
**Qualifications/education:**
+ Subject matter knowledge
+ Customer Service skills
+ Formal qualifications in Export and Customer Service
+ Fully competent in oral and written communications and must be able to demonstrate proven interpersonal skills
+ Competent in using Excel/Word & Data Cubes
+ Competent in using Database reporting repositories
+ Excellent reporting skills
+ Proficient communicator both written and verbal
+ Able to operate in a Team environment
**Ready to join us?**
At Convatec we're pioneering trusted medical solutions to improve the lives we touch. If you're ready to make a real impact, apply today and help us bring our Forever Caring promise to life.
#LI-CM1
#LI-Remote
**Beware of scams online or from individuals claiming to represent Convatec**
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at .
**Equal opportunities**
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
**Notice to Agency and Search Firm Representatives**
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
**Already a Convatec employee?**
**If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!**
Customer Service
Posted 19 days ago
Job Viewed
Job Description
Role: Customer Service
Location: L3 9QJ - Liverpool
Contract Type: Temporary ongoing
Pay Rate: £14.00 per hour & Ethical upselling rewards-up to £6,000 in vouchers
Working Pattern: Full-time, 37.5 hours/week, Monday-Friday (between 08:00-18:00 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 4 weeks (100% attendance required)
About the Role
Be part of the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. We are looking for Customer Service Agents who will support and resolve customers queries.
You'll be the first point of contact-whether they reach out or we contact them-and you'll help resolve issues related to orders, billing, faults, and complaints. Working across multiple products (broadband, mobile, PSTN, and future services), you'll provide first time query resolution by using your listening and problem-solving skills to deliver a smooth and supportive experience.
Key Responsibilities
* Provide first-contact resolution across voice, chat, and digital channels
* Take ownership of customer issues and complaints
* Support across multiple products and services
* Guide customers on self-service options
* Follow processes and diagnostics accurately
* Contribute to continuous improvement activities
Skills Required
* Excellent communication and listening skills
* Strong problem-solving and decision-making
* Multi-product knowledge and system navigation
* Attention to detail and process adherence
* Resilience, adaptability, and accountability whilst working in a fast-paced environment
* Customer Service experience in a Call Centre
Benefits
* Competitive pay and reward incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Supervisor
Posted today
Job Viewed
Job Description
At Jewson, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home
At Jewson, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home
What You'll Be Doing
Supervise and support the customer service team, providing guidance and feedback to improve performance.
Monitor team metrics and performance to ensure targets are met and operational goals are achieved.
Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.
Train and mentor new team members on company policies, procedures, and customer service best practices.
Develop and implement customer service strategies to enhance the overall customer experience.
Analy s e customer feedback and service trends to identify areas for improvement.
Collaborate with other departments to streamline processes and improve communication.
Prepare reports on team performance and customer satisfaction metrics for management review.
Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.
Stay updated on industry trends and best practices in customer service.
What We're Looking For
Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
Pride - You take pride in your work and are dedicated to producing top-notch results.
Why Choose Us?
Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.
Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
Professional Development - We are invested in your success Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks
Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What's Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can't wait to hear from you
eCommerce, Customer Service
Posted today
Job Viewed
Job Description
Permanent Full-Time
Location
Manchester, Greater Manchester, United Kingdom
Job DetailseCommerce, Customer Service & Trading Executive
Location: Old Trafford, Manchester
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
The Role:
We are seeking a passionate, detail-oriented, and customer-focused E-commerce Trading and Customer Service Executive to join our dynamic team at Manchester United. This role will be crucial in managing the online retail store, ensuring smooth customer interactions, driving sales, and enhancing the overall fan experience. You will work closely with both the trading and customer service teams to ensure that our e-commerce platform runs efficiently and that fans receive a first-class service.
Key Responsibilities:
Customer Service:
- Serve as the primary point of contact for online customers, responding promptly to inquiries via email.
- Handle customer issues, including product returns, exchanges, and order queries, ensuring timely resolutions.
- Monitor customer feedback and proactively suggest improvements to enhance the overall shopping experience.
- Ensure that all customer communication is aligned with the club's values and provides a consistent, high-quality experience.
- Manage customer complaints and work to resolve them in a manner that strengthens the relationship between the fan and the club.
- Manage the relationship with a third party who provide front-line service, advising them of policy changes and working with them to ensure we are continuously improving.
General Administration:
- Monitor and report on customer service KPIs (Key Performance Indicators), including response times, satisfaction ratings, and order issues.
- Support the creation of customer-facing content such as FAQs, product descriptions, and promotional materials.
- Collaborate with other teams (marketing, logistics, and operations) to ensure smooth e-commerce processes and strong customer service.
E-commerce Trading:
- Manage daily operations of the club's online store, including product enrichment, stock levels, pricing, and promotions.
- Assist in the development and execution of product merchandising strategies to maximize sales.
- Support the launch and promotion of new merchandise, ensuring the timely availability of products.
- Coordinate with logistics and inventory teams to ensure that product availability and delivery timelines are met.
- Collaborate with the marketing team to support promotional campaigns and enhance online visibility.
The Person:
Experience :
- At least some experience working in e-commerce, online trading, retail, or customer service
Skills :
- Strong understanding of e-commerce platforms
- Excellent communication skills, both written and verbal, with a customer-first mindset.
- Analytical skills to review sales trends and customer data.
- Ability to multi-task, stay organized, and manage time efficiently in a fast-paced environment.
Personal Attributes :
- Highly motivated, results-driven, and enthusiastic about working in the sports retail environment.
- Ability to work independently and as part of a team in a fast-moving and evolving industry.
- Strong attention to detail, with a passion for delivering excellent customer service and ensuring a positive fan experience.
What We Offer:
At Manchester United, we recognise that our people are at the heart of our success. That's why we offer a range of rewards designed to support your professional and personal well-being:
- Annual incentive scheme
- Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
- Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
- Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
- Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
- Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
- A Supportive Work Environment that values diversity, equity and inclusion, and individual growth
Our Commitment to You:
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
Ready to Join Us?
If this sounds like the perfect role for you, please submit your application by Monday 27th October 2025
Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.
If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
Customer Service Representative
Posted today
Job Viewed
Job Description
About the Role:
As a key member of our team, you will play a vital role in managing workflows, coordinating resources, and delivering outstanding customer service. You will use internal systems to log, track, and schedule jobs, ensuring efficient allocation of tasks and seamless communication between engineers, subcontractors, and customers. Your ability to organise, problem-solve, and provide exceptional service will be instrumental in driving operational efficiency.
What You'll Do:
- Act as the first point of contact for customers, handling enquiries with professionalism and care.
- Allocate and coordinate tasks, ensuring jobs are assigned based on priority, location, and expertise.
- Use internal systems to log, manage, and track workflows, ensuring accuracy and efficiency.
- Monitor job progress, proactively following up on outstanding tasks and escalating where necessary.
- Maintain strong communication with engineers, customers, and stakeholders to ensure smooth operations.
- Run reports to track job statuses and optimise workflow management.
- Ensure adherence to company policies, safety standards, and service level agreements.
- Work collaboratively with internal teams to continuously improve processes and customer experience
Who We're Looking For:
We are looking for individuals who are highly organised, adaptable, and passionate about delivering exceptional service. IT skills, along with good spoken and written communication, are essential for this role. No previous experience is required, your willingness to learn and grow is what matters most!
Ideal qualities include:
- Strong organisational skills and attention to detail.
- Comfortable with technology and eager to learn new systems.
- Excellent communication skills, both written and verbal English.
- A proactive and logical approach to problem-solving.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Reliable, punctual, and enthusiastic, with a positive ‘can-do' attitude.
Why Join Us?
- Full training and career development opportunities.
- A supportive and inclusive workplace culture.
- Opportunities for growth within a leading Facilities Management business.
- Great working environment with attractive benefits package.
Be The First To Know
About the latest Customer service roles Jobs in Warrington !
Supervisor Customer Service
Posted 22 days ago
Job Viewed
Job Description
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
Represents the overall interests of the company in a specific business market area and is responsible for the planning, administration, monitoring and optimizing the operational performance of all branch specific aspects (investments/resources). Achieve the approved annual objectives (i.e., profits, sales goals), and implement policies standards and practices of Shred-it.
This role will be required to provide out of hours on call duties, on a rota basis as required.
**Key Job Activities:**
Recruits, interviews and hires Service Drivers, admin and other operational staff.
Ensures that all relevant employment checks are done to comply with company standard. This includes background checks, relevant vocational qualifications, driving records, etc.
Ensures that daily work schedules for the Service Drivers are prepared and distributed.
Manages roadside coaching, spot checks and spends time in the field with the Service Drivers, minimum of two truck days within each four-week period.
Ensures that Health & Safety standards and training are maintained and adhered to according to Shred-it policies and statutory requirements.
Resolves service problems and complete regular customer visits, minimum two within each four-week period.
Provides support to the sales team as required.
Quotes call-in / purge business on demand and proactively farms for additional business.
Provides clients and potential clients with operational and service advice.
Manages opening and closing of branch on a daily basis and ensures that support for the Service Drivers is provided.
Manages the warehouse, baling and fleet maintenance operations where applicable.
Conducts monthly meetings with the Service Drivers and publishes the minutes.
Manages customer data entry for new service orders on company SAP data system.
Ensures adequate cover is provided to make sure that customer service needs are met.
Controls Service Driver costs, vehicle costs, console inventory.
Works closely with the branch administration team in all general office functions.
Reviews Service Driver log sheets daily and takes corrective action as appropriate.
Manages security check process.
**Education:**
Required Education: High School or equivalent.
**Experience (EMEAA):**
Good management skills and commercial awareness is required.
Computer literate, proficiency of SAP data system is desirable.
Mechanical aptitude.
Customer focused.
Able to work under pressure.
People orientated - believes people make the difference.
Good work ethic.
Flexible.
Results oriented - motivated by success.
Focused on career progression.
Committed to personal development and continuing education.
Extensive people management experience is required.
Experience of managing KPIs and of working within a budget.
Demonstrated routing experience is required.
Experience of managing a multi-truck fleet.
Experience of working in a customer service environment.
Fleet Maintenance.
**Certifications and/or Licences**
Required: IOSH Managing Safety; Category C+ E / Class II licence
Preferred: Certificate of Professional Competence is an advantage.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Cycle to Work Scheme
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
+ And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
Customer Service Specialist
Posted 23 days ago
Job Viewed
Job Description
As a Customer Services Specialist, you will handle queries by phone, email, and live chat. You will assist customers with registration, certification, and resolving complex issues related to Pearson qualifications.
**Location:** Salford Quays, Manchester - Enjoy the vibrant atmosphere of Salford Quays while benefiting from our hybrid working model. Once signed off, you'll have the flexibility to work both from home and our modern office, ensuring a perfect balance between professional and personal life.
**Starting Salary:** £24,570 - Kickstart your career with a competitive salary of £24,570, complemented by an annual performance bonus. Enjoy a highly competitive benefits package designed to support your professional and personal growth.
**Your Rewards & Benefits**
At Pearson, we believe in rewarding our team members for their hard work and dedication. Here are some of the fantastic benefits you can look forward to:
+ **Generous Annual Leave:** Enjoy 25 days of annual leave, increasing by 1 day each year up to 30 days. Plus, you have the option to buy and sell up to 5 days per year.
+ **Outstanding Pension Plan:** Benefit from a fantastic pension plan where Pearson doubles your contributions.
+ **Comprehensive Health Coverage:** Access private dental care, private medical insurance, a digital GP service, and eye tests.
+ **Convenient Commuting Options:** Take advantage of our cycle to work scheme.
+ **Community Engagement:** Participate in volunteering days and make a positive impact in your community.
+ **Employee Wellbeing:** Receive support through our employee wellbeing assistance program. WellHub & Unmind
+ **Exclusive Discounts:** Enjoy discounted retail and leisure products and services from leading companies, and much more.
**Full-time:** 37.5 hours per week
**Shifts:** Enjoy a flexible work schedule with shifts between 8am - 5pm, Monday to Friday, on a weekly rotation.
**The Team**
"Our team says: 'Working at Pearson has been an incredible journey. The support and camaraderie here are unmatched.'"
Join our dynamic and friendly Customer Services team in Manchester made up of 80 friendly, hardworking, and customer-focused colleagues,we support Schools and Colleges in the UK and internationally to deliver our globally recognized qualification
We believe in the power of difference and are committed to creating an inclusive and diverse work environment where everyone can be themselves.
At Pearson, we are dedicated to your professional growth. You'll have access to ongoing training and development opportunities to help you excel in your role.
**Main Purpose/Objectives of the Role:**
**Who are we looking for?**
We're excited to hear from you if you have a background in Customer Service or possess the skills to deliver outstanding service to our customers. We're seeking individuals who thrive in a team environment, are comfortable collaborating with multiple departments, and show the initiative and confidence to work independently when needed.
You will be delivering exceptional service to meet our customers' evolving needs under pressure. The education sector is constantly changing, and we need our team to be adaptable and dynamic, ready to take on new information quickly.
Our Customer Service Specialists are the first point of contact for our customers, answering queries by phone, email, and live chat. You'll be the expert on hand to support them with any queries related to the administration and delivery of Pearson qualifications, from registering learners to certification.
We're looking for problem-solvers who won't be daunted when things go wrong and, with training, will be comfortable resolving complex and urgent queries.
**Preferred but not essential:**
As we expand our live chat capabilities, we are seeking candidates with extensive experience and exceptional skills in managing high-volume live chat interactions
This isn't your average contact centre environment. We don't have any call scripts or unrealistic targets; we just want our customer service team to offer outstanding support and be the voice of Pearson.
**Experience**
We are looking for individuals with a background in Customer Service or the ability to demonstrate the skills required to deliver excellent customer service. If you have experience working in a team, basic proficiency in MS Word and Excel, and excellent communication skills, we want to hear from you.
You should be comfortable dealing with unhappy or unsatisfied customers and adaptable to sudden changes within the educational system. Flexibility to meet our customer and business needs throughout the academic year is essential.
Problem-solving skills and self-motivation are key attributes we value. You must have the right to work in the UK.
If you're passionate about delivering outstanding customer service and thrive in a dynamic environment, we want to hear from you.
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Customer Success
**Job Family:** GO_TO_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 21146
Customer Service Representative
Posted today
Job Viewed
Job Description
About the Role:
As a key member of our team, you will play a vital role in managing workflows, coordinating resources, and delivering outstanding customer service. You will use internal systems to log, track, and schedule jobs, ensuring efficient allocation of tasks and seamless communication between engineers, subcontractors, and customers. Your ability to organise, problem-solve, and provide exceptional service will be instrumental in driving operational efficiency.
What You'll Do:
- Act as the first point of contact for customers, handling enquiries with professionalism and care.
- Allocate and coordinate tasks, ensuring jobs are assigned based on priority, location, and expertise.
- Use internal systems to log, manage, and track workflows, ensuring accuracy and efficiency.
- Monitor job progress, proactively following up on outstanding tasks and escalating where necessary.
- Maintain strong communication with engineers, customers, and stakeholders to ensure smooth operations.
- Run reports to track job statuses and optimise workflow management.
- Ensure adherence to company policies, safety standards, and service level agreements.
- Work collaboratively with internal teams to continuously improve processes and customer experience
Who We're Looking For:
We are looking for individuals who are highly organised, adaptable, and passionate about delivering exceptional service. IT skills, along with good spoken and written communication, are essential for this role. No previous experience is required, your willingness to learn and grow is what matters most!
Ideal qualities include:
- Strong organisational skills and attention to detail.
- Comfortable with technology and eager to learn new systems.
- Excellent communication skills, both written and verbal English.
- A proactive and logical approach to problem-solving.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Reliable, punctual, and enthusiastic, with a positive ‘can-do' attitude.
Why Join Us?
- Full training and career development opportunities.
- A supportive and inclusive workplace culture.
- Opportunities for growth within a leading Facilities Management business.
- Great working environment with attractive benefits package.