26 Customer Service Roles jobs in Watton

We seek a proactive and customer-focused Customer Service & Account Manager to join our team. In this role, you will be our clients' primary point of contact, ensuring their fulfilment needs are met while providing exceptional customer service. You will manage client accounts, resolve inquiries, and collaborate with internal teams to enhance service efficiency.

Key Responsibilities Customer Service & Support:

• Serve as the main point of contact for customer inquiries via phone, email, and chat.
• Address and resolve client issues related to order fulfilment, shipping, and inventory.
• Provide timely and professional responses to customer requests, ensuring high satisfaction.
• Monitor service levels and proactively resolve any potential delays or issues.

Account Management:

• Build and maintain strong relationships with assigned client accounts.
• Regularly communicate with clients to understand their needs and provide solutions.
• Ensure client accounts are set up correctly, and orders are processed efficiently.
• Track key account performance metrics and suggest process improvements.

Operations & Coordination:

• Work closely with warehouse and logistics teams to ensure timely order fulfilment.
• Coordinate with shipping carriers and troubleshoot delivery issues.
• Maintain accurate records of client interactions, orders, and issues in CRM software.
• Assist in onboarding new clients and ensuring a smooth transition into fulfilment operations.

Qualifications & Skills:

• Previous experience in customer service, account management, or fulfilment/logistics preferred.
• Strong problem-solving and communication skills.
• Ability to manage multiple client accounts and prioritise tasks effectively.
• Experience with CRM systems, order management software, or fulfilment platforms is a plus.
• Detail-oriented with a strong focus on customer satisfaction.
• Ability to work independently and collaboratively in a fast-paced environment.

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Benefits:

• Casual dress
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work Location: In person

Here at Sealey, we are seeking to recruit a Customer Service Advisor (Telesales) to join our team based in Bury St Edmunds, Suffolk. You will join us on a permanent basis andin return, you will receive a competitive salary plus benefits.

The Company

Would you like to work for one of the UK's leading hand, power tool, and equipment distributors? Established since 1978, Sealey are the preferred choice for the trade within the automotive, agricultural, motorcycle, industrial and engineering market sectors.

Hours of work operate on a weekly shift rotation: Monday to Friday 8:30am to 4:30pm & Monday to Friday 9:30am to 5:30pm.

Responsibilities as our Customer Service Advisor (Telesales) will include:

• Handling all incoming customer emails
• Dealing with customer queries and general enquiries
• Order processing
• General administration; handling claims with carrier companies, booking customer collections, responding to emailed enquiries
• Providing a first-class service to our wide customer base

What we're looking for in our Customer Service Advisor (Telesales):

• Previous customer service experience in an office-based environment
• Prior experience of using Microsoft Office packages at a basic level, in particular Outlook and Excel, is essential
• Excellent communication skills
• Organised and a good eye for detail
• The ability to work under pressure
• The ability to work as part of a team but also on your own initiative

Benefits our Customer Service Advisor (Telesales) will receive:

• Comprehensive training on our telephone and computer systems and business processes
• 22 days holiday rising to 25 days after qualifying period (pro-rata for part-time hours), plus Public Holidays
• Pension scheme
• Life assurance scheme
• Health cash plan
• Staff discount on Dellonda and Sealey products
• Free on-site parking

If you are interested in becoming a Customer Service Advisor (Telesales) and you feel your skill sets match the above criteria then click 'apply' now, we'd love to hear from you

If you enjoy being in an office and like meeting people, this is the role for you. You'll be providing people with wheelchairs and other equipment to help them get moving again after illness or injury. Ideally you will live within 10 miles of the British Red Cross office. We would like you to: - Be available to volunteer on a regular basis. - Be able to commit to a shift on a Wednesday or Thursday - 10am-1pm. - Be able to commit to volunteering for a minimum of 12 months. - Have confident phone use, good customer service skills, and good IT skills. Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment, and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If up front costs are difficult, you can speak to your volunteering manager about this to find alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone. **Health and Safety Statement** We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need. We may not always be able to host 15 – 17 year olds, please get in touch and we can support you to find another role in your area. If you have any questions before applying, please contact us at

Why we want you: We need volunteers like you so that everyone who needs one can get a wheelchair. Each year we hire out or loan over 75,000 wheelchairs to help people to get around after an injury or illness. In this role you will be welcoming customers and helping them to get moving again.

• Tasks: Giving a warm welcome to customers visiting or phoning us.

Helping people wanting to hire a wheelchair or other equipment.

Using a computer-based stock control system.

Showing people how to use equipment.

Taking payments / donations

• Skills: Physically able to safely lift or move wheelchairs and other mobility equipment

Some customer service experience is desirable.

Enjoy meeting people and good people skills.

Able to work independently and in a team.

Good IT skills.

Able to commit to a regular shift on a weekly basis.

• Benefits: Meet new people and be part of a dynamic and inclusive team.

A great opportunity to use your existing skills or gain new ones.

An opportunity to be part of the world's largest humanitarian organisation and the knowledge that you are making a positive difference to people's lives.

All training and induction for the role.

Reasonable pre-agreed travel expenses for the role including for attending training.

Job type: Permanent, Full time

Hours: 40 hours per week, Monday to Friday,

Benefits: 30 days per annum rising to 23/25 days on length of service including bank holidays, Employee referral scheme, discount on vehicle hire, Specsavers Eye care vouchers, Perkbox benefits and discounts with selected automotive companies.

Company Overview:

VMS (Fleet Management) Ltd is part of the fast growing VMS Automotive Group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management as well as offering Maintenance Services from our inhouse workshops and a leading provider of transport refrigeration systems, air conditioning solutions and converting panel vans into commercial, refrigerated vehicles. VMS Automotive operate nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds.

We are now actively seeking Customer Service Advisors to be part of our growing team and join a company that continues to expand across the UK.

Responsibilities:

• To take incoming calls from our customers in a timely manner
• Manage vehicle defects through the repair process, recording and updating all necessary information and systems
• Ensuring our customers are updated throughout the repair process maintaining a professional manner at all times
• Deal with ongoing vehicle repairs and updating all relevant systems correctly
• Manage all vehicle repairs via telephone and email
• To co-ordinate and escalate repair times with the Team Leader/Operations Manager
• Ensure all daily workload is completed
• Additional Ad-Hoc roles as required by the business.

Personal Qualities:

• Self-Motivated and strive to be the best and succeed in all you do - service level targets inspire you
• A natural communicator, building rapport with our customers to fully understand their needs
• Fast learner and inquisitive
• Passionate about helping others - be it customers or colleagues
• Excellent communication skills, both written and verbal
• Able to deal with ambiguity and change whilst maintaining the tenacity and perseverance required to achieve the required objectives
• Adhere to agreed priorities, procedures and processes
• Able to work to challenging deadlines
• Strong customer focus and service skills
• Team player

If invited to interview, you will need to provide evidence of your right to work in the UK

No Agencies

We are pleased to share an opportunity for someone to join the team, as a Customer Service Advisor

Location: Burnet Road, Norwich

Key Responsibilities:

• Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
• Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
• Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.

What We're Looking For:

• Proven experience in a phone-based customer service role.
• Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
• NVQ in Customer Service and educated to GCSE level (desirable).
• Excellent verbal and written communication skills.
• Outstanding customer service skills, including empathy, understanding, and problem-solving.
• Ability to think laterally and work independently when required.

Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway

Please follow the link below to see the attached Job Description for full details of your day-to-day duties and responsibilities.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email.

Please make sure to check your email and spam folders regularly for correspondence.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

Job Types: Full-time, Permanent

Pay: £26,732.16 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Store discount

Work Location: In person

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong ability to analyse customer needs. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service and support. Your role will involve assisting customers with inquiries, resolving issues, and promoting our products and services through effective upselling techniques.

Duties

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Handle customer complaints and resolve issues promptly while maintaining a positive attitude.
• Perform data entry tasks to ensure customer records are up-to-date and accurate.
• Analyse customer feedback to identify areas for improvement in service delivery.
• Communicate effectively with team members to ensure seamless service provision.
• Upsell additional products or services where appropriate to meet customer needs.
• Maintain knowledge of company policies, procedures, and product offerings to provide informed assistance.

Qualifications

• Proven experience in a customer service role is preferred but not essential.
• Excellent phone etiquette with strong verbal communication skills in English.
• Ability to analyse information quickly and communicate effectively with customers.
• Strong data entry skills with attention to detail.
• A friendly demeanour with a passion for helping others and delivering exceptional service.
• Ability to work well under pressure in a fast-paced environment.

Join our team today and contribute to creating an outstanding experience for our customers

Job Type: Part-time

Pay: £12.21-£14.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Application question(s):

• Do you have sufficient computer experience? Yes or No

Experience:

• Customer service: 2 years (required)

Work Location: In person

• Respond to customer inquiries via phone, email, and live chat.
• Provide information about products and services.
• Process orders, forms, applications, and requests.
• Identify and escalate priority issues to the appropriate department.
• Investigate and resolve customer complaints.
• Maintain customer records by updating account information.
• Completing call logs and reports.
• Gathering customer feedback to improve service.
• Adhering to company policies and procedures.
• Collaborating with team members to achieve departmental goals.

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• Proficiency with computer systems and basic software.
• A positive attitude and a commitment to customer satisfaction.
• Ability to work effectively both independently and as part of a team in a hybrid model.
• Familiarity with common CRM software is a plus.

Administrator - Operations / Customer Services

Barenbrug is an international grass seed breeder, established for well over 100 years, operating on 6 continents with 22 research and development locations and over 900 staff globally, and all still family owned.

Operating in the UK for 40 years, Barenbrug takes that international expertise and knowledge and applies it to supporting British Agriculture and Amenity through the development and optimisation of grassland and sports-turf.

We are now looking for someone to join the Customer Services team, assisting and serving our customers, while supporting the wider Operations function.

What you would do:

• Answering the phone promptly and professionally.
• Assisting customers with queries and enquiries, both over the phone and via email.
• Providing exceptional customer service and ensuring every interaction is a positive experience for our customers.
• Processing customer orders accurately and efficiently.
• Assisting with the maintenance of the company ERP system, including supporting the annual product update.
• Using and updating the company CRM system as per the relevant processes. Support the annual data cleanse and update.
• Management of the office tidiness, including ensuring the kitchen is properly stocked and the weekly shopping is ordered
• Processing post - opening and distributing post. Franking business post for collection by Royal Mail.
• Any other duties as requested.

Due to the nature of our systems, this role is an 'in-person' position, and cannot be worked remotely.

What we need:

• Punctual and well presented.
• Positive and proactive approach.
• Professional and calm approach, both in dealing with customer and colleagues.
• Proven customer service experience. (required)
• Strong attention to detail and desire for accuracy.
• Collaborative and happy to work in a team environment.
• Strong, proven communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). (preferred)
• Proven experience as an administrator or similar role. (preferred)
• Relevant degree or background in Agriculture / Amenity would be helpful.

What do you get?

• A Monday - Friday work pattern, with no weekends or bank holidays.
• Free parking on site.
• Access to an Employee Assistance programme.
• 23 days holiday plus bank holidays, rising with service (after 2 years).
• Life assurance after 12 months.
• Free eye tests and glass contributions (subject to t&c's).
• 5% company pension match.
• Free annual flu jab.
• Company events.

No agencies please

In the event you have not heard from us within two weeks, please assume we will not be taking your application any further on this occasion.

Job Type: Full-time

Pay: £24,500.00-£26,000.00 per year

Experience:

• Administration: 2 years (preferred)
• Customer service: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Are you based in the Kings Lynn area?

Do you have a passion for working with people and enjoy a fast paced, active role?

Do you have a Forklift Licence and experience moving Construction Materials?

FRAZER, a leading building materials distributor in Northern Europe, is on the hunt for a flexible and motivated Yard Warehouse Assistant to join the team in our Kings Lynn branch.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday.

Hours: 7am-5pm Monday-Friday

Location: FRAZER, Bryggen Road, North Lynn Industrial Estate, Kings Lynn, PE30 2HZ

Key Responsibilities:

This role has a strong focus on stock handling, health and safety and customer service in our busy yard. You'll be part of an active team handling customer orders and loading/unloading stock.

• Welcome customers to the branch and take an active interest in their projects
• Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions
• Help to pick and prepare customer orders, load and unload customer and supplier vehicles using forklifts to minimise manual handling
• Check incoming deliveries and report missing or damaged products
• Maintain stock levels in all yard/warehouse areas, carrying out regular stock counts
• Keep the branch looking clean and tidy, to make a great first impression on our customers
• Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work

What's in it for you?

• Competitive salary and discretionary bonus
• In-house forklift and manual handling training
• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
• Generous employee discounts
• Access to discounts with hundreds of your favourite high street and online retailers
• Retirement savings plan
• Life assurance
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child

Required Skills and Experience

• Previous industry experience in a similar environment would be beneficial
• Counter Balance Forklift licence essential
• Confident working both indoors and outdoors
• A positive and proactive attitude to work
• Comfortable in a role involving extensive manual handling of bulky items

Why STARK?

At FRAZER , we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today

What's next…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.