Customer Care Specialist

Wales, Yorkshire and the Humber RELX INC

Posted 9 days ago

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Would you like to ensure customer loyalty?
Do you enjoy solving problems?
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, the Team
Our teams are collaborative and forward-thinking; the successful candidate will work closely with our Sales Organisation, Customer Operations, and Customer Support teams. You will be a collaborative team player, with ability to influence, communicate and solve problems effectively. As a team, we work in an environment that empowers our employee's and provides everyone an opportunity to deliver the best possible experience & share ideas to drive continuous improvement.
About the Role As a Customer Care Specialist, you will play a pivotal role in delivering exceptional service by managing customer complaints with empathy, precision, and regulatory compliance. You'll lead the end-to-end resolution process, ensuring all cases are handled fairly and in accordance with FCA, ICO, and GDPR standards. Your ability to maintain accurate records and collaborate across teams will be key to resolving complex issues and driving continuous improvement.
Beyond complaint handling, you'll champion customer experience enhancements by leveraging Voice of Customer (VoC) insights and Net Promoter Score (NPS) feedback. Your analytical skills will help uncover service gaps and inform proactive strategies that prevent issues before they escalate. This role demands a customer-first mindset, resilience under pressure, and a collaborative approach to problem-solving. You'll be empowered to influence change, improve processes, and ensure every customer interaction reflects the organisation's commitment to excellence.
Responsibilities:
+ Lead the end-to-end handling of customer complaints, ensuring timely, fair, and empathetic resolution.
+ Ensure all complaint handling processes comply with FCA and ICO regulations.
+ Prepare regular reports and insights on complaint trends, root causes, and resolution effectiveness.
+ Coordinate and implement enhancements to the customer journey based on Voice of Customer (VoC) feedback.
+ Analyse customer interaction data, complaint trends, and service metrics to identify emerging issues or friction points.
+ Develop and implement proactive strategies to address potential problems before they escalate into formal complaints.
+ Work closely with operational teams to ensure early intervention and resolution of customer pain points.
+ Support internal audits and contribute to the development of policies and procedures related to complaints and customer experience.
Requirements:
+ Proven experience in managing customer complaints and driving customer experience improvements.
+ Strong understanding of FCA and ICO guidelines.
+ Excellent communication and interpersonal skills, with the ability to engage empathetically with customers.
+ Resilient and calm under pressure.
+ Experience in analysing customer data to identify trends and inform decision-making.
+ Experience working with VoC platforms and NPS tools is desirable.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Generous holiday allowance with the option to buy additional days
+ Health screening, eye care vouchers and private medical benefits
+ Wellbeing programs
+ Access to a competitive contributory pension scheme
+ Save As You Earn share option scheme
+ Travel Season ticket loan
+ Electric Vehicle Scheme
+ Optional Dental Insurance
+ Maternity, paternity and shared parental leave
+ Employee Assistance Programme
+ Access to emergency care for both the elderly and children
+ RECARES days, giving you time to support the charities and causes that matter to you
+ Access to employee resource groups with dedicated time to volunteer
+ Access to extensive learning and development resources
+ Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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Customer Care - Temps

Harrogate, Yorkshire and the Humber NEOM Wellbeing

Posted 13 days ago

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The Role

We are looking for Customer Care temps to join our team across the busy Black Friday/Christmas period from October through to end of January. These roles will support in looking after our customers and their orders over this period. These positions will work alongside our team in our Harrogate office therefore need to be based within a commutable distance from Harrogate, North Yorkshire.

NEOM is growing dramatically year on year with the focus to create the ultimate wellbeing community amongst our customers; a place to share, advise, relate, and emotionally connect. Customer Care temps work to deliver an honest, genuine, and ‘real’ experience that customers will engage with.

These temp opportunities are full time, from October through to end of January. Providing customer care across our contact hours on a shift basis, therefore require someone that is flexible in working hours. This includes weekend and evenings cover (note evening working hours end at 7pm). Coverage also includes all days throughout Christmas period (excluding Christmas Day).

Why NEOM Wellbeing?  

At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.   

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With peak perks to support you through this period. Not to mention the NEOM goodies with a monthly product allowance and a great staff discount!  

We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below! 

What You Will Do

  • Deliver a consistent, customer-centric, passionate, and ‘real’ experience at every touchpoint
  • Accountable for all customer care communication, striving to resolve a customer contact within the 1st interaction
  • Communicate to customers in a way that is professional, coherent and in line with our values, tone of voice & brand throughout all customer engagement
  • Build & improve customer relationships
  • Take every opportunity to capture customer data in order to expand the NEOM Community and encourage customer loyalty 
  • Select the most appropriate method of communication to seek rapid resolution for the customer contact, and adapt to suit each individual customer
  • Work collaboratively within the team and to carry out all assigned operational and administrative tasks for the department - E.g., returns reports, Yopto reviews, customer satisfaction and customer feedback
  • Optimise product knowledge, wherever possible maximising selling opportunities 
  • Responsible for proactive customer care activities to reduce inbound customer contacts

Requirements

What we would love

  • Looking for people with previous customer service experience.
  • Someone that strives to exceed customer expectations and create best-in-class experiences at every opportunity
  • Ability to work collaboratively with a positive, growth mindset
  • A true team player - flexible, adaptable, and able to manage a variety of tasks
  • Strong written and verbal communication skills and attention to detail
  • Experience using CRM tool is desired but not essential
  • Experience using Shopify (or similar) preferred, but not essential
  • Ability to learn and use IT systems

Benefits

  • PEAK PERKS - social events, one off goodies
  • TIME TO CHILL - 25 days holiday pro rata
  • BIRTHDAY TREAT - Extra Day off on your birthday 
  • NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy 

Apply Now

If you’re ready to share some Good Vibes in our Customer Care team and join NEOM Wellbeing, apply below, we can’t wait to hear from you!  

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Lead Aesthetician & Client Relations Specialist

LS1 1AA Leeds, Yorkshire and the Humber £35000 Annually WhatJobs

Posted 6 days ago

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full-time
Our client is seeking a highly skilled and experienced Lead Aesthetician & Client Relations Specialist to join their dynamic, remote-first team. In this pivotal role, you will be responsible for delivering exceptional skincare treatments and consultations, while also taking a leading role in fostering strong, long-lasting relationships with our valued clientele. You will be expected to maintain the highest standards of client care, provide expert advice on product selection and treatment plans, and ensure client satisfaction at every touchpoint. As a remote-first position, you will leverage cutting-edge communication tools to connect with clients, manage their treatment journeys, and provide ongoing support. This role requires a proactive approach to identifying client needs and offering bespoke solutions.

Responsibilities include:
  • Conducting in-depth skin consultations to assess client needs and recommend appropriate treatments and homecare regimes.
  • Performing a wide range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and non-invasive rejuvenation therapies.
  • Developing personalised treatment plans to address specific skin concerns and achieve client goals.
  • Educating clients on skincare principles, product ingredients, and application techniques.
  • Maintaining detailed and accurate client records, ensuring confidentiality.
  • Proactively engaging with clients to build rapport, offer follow-up support, and encourage repeat business.
  • Identifying opportunities for client retention and upselling of services and products.
  • Staying abreast of the latest industry trends, techniques, and technologies in aesthetic skincare.
  • Collaborating with the wider team to enhance service offerings and client experience.
  • Ensuring compliance with all health, safety, and hygiene regulations within a remote context.

Qualifications:
  • NVQ Level 3 or equivalent in Beauty Therapy is essential.
  • A minimum of 5 years of experience as a qualified Aesthetician.
  • Proven experience in client relationship management and exceptional communication skills.
  • Strong knowledge of various skin types, conditions, and advanced treatment modalities.
  • Proficiency in using virtual consultation platforms and CRM software.
  • A passion for the beauty and wellness industry and a commitment to continuous professional development.
  • Self-motivated, organised, and able to manage time effectively in a remote setting.
  • Excellent interpersonal skills with a friendly and professional demeanour.
This is an exciting opportunity to join a forward-thinking organisation and make a significant impact on client satisfaction and business growth, all from the comfort of your own home. The role is based in Leeds, West Yorkshire, UK , but operates entirely remotely.
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Customer Service Advisor

DN1 2HJ Doncaster, Yorkshire and the Humber EE

Posted today

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Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

  • Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
  • Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
  • Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
  • Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
  • Huge Discounts : Save on EE & BT products, including mobile and broadband.
  • Career Development : Support in achieving the career you want without limits.
  • Season Ticket Travel Loan : Funds for your travel to and from work.
  • Volunteering Days : Give back to your local community.
  • Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? 

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Customer Service Representative

DN1 2HJ Doncaster, Yorkshire and the Humber EE

Posted today

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Job Description

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

  • Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
  • Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
  • Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
  • Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
  • Huge Discounts : Save on EE & BT products, including mobile and broadband.
  • Career Development : Support in achieving the career you want without limits.
  • Season Ticket Travel Loan : Funds for your travel to and from work.
  • Volunteering Days : Give back to your local community.
  • Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? 

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Customer Service Representative

Leeds, Yorkshire and the Humber Conduent

Posted 3 days ago

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Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
+ **Contract:** Permanent
+ **Location** : Leeds, LS11 5BD
+ **Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend. **Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
**Your responsibilities will include:**
Provide excellent customer service over the phone, email and webchat.
Identifying opportunities to promote additional services to the customer.
Resolve any customer complaints and queries.
Help shape our culture by demonstrating our core values.
Attending training sessions to continuously improve knowledge and performance.
**What we are looking for:**
A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
An empathetic approach to customers in difficult situations.
Being able to adapt and work in a fast-paced environment.
A clear understanding of what good service looks like.
You will need to demonstrate a positive & professional telephone manner.
Good verbal, writing & communication skills.
**What we offer you:**
29 days paid holiday per annum (inclusive of bank holidays)
Life assurance.
Dental Insurance.
Pension Scheme.
Free eye tests
Excellent Apprenticeship Programmes
**Travel & parking information:**
We are based a short 10-15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
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Customer Service Advisor

Doncaster, Yorkshire and the Humber CBRE

Posted 2 days ago

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Job Description

Customer Service Advisor
Job ID

Posted
24-Oct-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Doncaster - England - United Kingdom of Great Britain and Northern Ireland
**About the Role:**
As a CBRE Customer Service Associate, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues.
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
**What You'll Do:**
+ Answer incoming service requests, via phone, chat, email & online requests. Point of contact for all escalated customer inquiries and concerns.
+ Dispatch service request work orders for completion by vendors.
+ Verify company systems, customer service databases, and spreadsheets are accurate and being updated frequently.
+ Contact the customer for information and communicate the steps in the work order process.
+ Run, review, and distribute various customer service reports, as necessary.
+ Assist with the training of new hires and temporary employees. Provide technical guidance and training to junior associates.
+ Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
+ Impact own team and other teams whose work activities are closely related.
+ Suggest improvements to existing processes and solutions to improve the efficiency of the team.
**What You'll Need:**
+ High School Diploma or GED with 3-4 years of job-related experience.
+ A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
+ Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Organizational skills with an advanced inquisitive mindset.
+ Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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About the latest Customer service roles Jobs in Yorkshire and the Humber !

Customer Service Representative

BD1 1LA Bradford, Yorkshire and the Humber £22000 Annually WhatJobs

Posted 11 days ago

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full-time
Our client is seeking a dedicated and empathetic Customer Service Representative to join their busy support team. Based in **Bradford, West Yorkshire, UK**, this role is crucial in ensuring a positive and efficient experience for all customers. You will be the first point of contact for customer inquiries, providing timely and accurate information, resolving issues, and escalating complex problems to the appropriate departments. This role requires a proactive approach to customer satisfaction, aiming to build loyalty and trust through excellent service. Your day-to-day responsibilities will include handling inbound calls, responding to customer emails, managing live chat support, and processing customer requests or orders. You will need to maintain detailed records of customer interactions and transactions, ensuring all information is kept up-to-date and accurate. A strong understanding of the company's products and services is essential, and ongoing training will be provided. The ideal candidate will possess outstanding communication and active listening skills, a patient and professional demeanour, and the ability to multitask effectively in a fast-paced environment. Previous experience in a customer-facing role is highly desirable, but a passion for helping people and a willingness to learn are key. This is a fantastic opportunity for someone looking to build a career in customer support within a reputable organisation that values its employees and prioritises customer care.

Key Responsibilities:
  • Handle inbound customer inquiries via phone, email, and live chat.
  • Provide information about products, services, and policies.
  • Resolve customer complaints and issues in a timely and satisfactory manner.
  • Process customer orders, forms, applications, and requests.
  • Maintain accurate customer records and interaction logs.
  • Escalate complex issues to relevant departments or supervisors.
  • Contribute to team goals and service level agreements.
  • Identify opportunities to improve customer experience.
Qualifications:
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school diploma or equivalent; college degree preferred.
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Customer Service Advisor

Shipley, Yorkshire and the Humber £26691 annum Incommunities

Posted 4 days ago

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Job Description

Permanent

Our contact centre is growing and we are currently recruiting 2 new Customer Service Advisors to join our team! We are looking for individuals who are passionate about delivering excellent customer service and always putting our customers first. This is an integral role within the business as you will be the first point of contact for our customers and it's important to us that they receive a first class service and their needs are met. This role provides great career opportunities and access to our bespoke training programme to ensure you are fully equipped to answer all of our customers queries.

The role is hybrid - 2 days in the office, 37 hours per week, Monday to Friday - Please note, whilst in training you will be required in the office full time.

The contact centre is open between 08:00 - 18:00, you will work on a shift basis each week, which will be given to you 4 weeks in advance.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

As the first point of contact to our customers, you will be responsible for providing a range of advice and services with the goal of resolving queries on the first call and reducing the need for customers to call back, speak to another person or be passed to a different department.

The queries you'll be assisting with include:

  • Rent payments and rent accounts queries
  • Repairs and planned maintenance related queries
  • Antisocial behaviour
  • Allocations and void management
  • Housing applications and queries
  • Customer complaints, MP, and Councillor enquiries

Requirements

We are looking for an experienced customer service advisor with a passion for providing excellent customer service. Someone who puts the customer at the centre of everything they do. Your experience can be from any sector background, but you must demonstrate the ability and have experience working in contact centre environments and able to deal with customer queries across different channels, calls, emails, LiveChat and social media.

As well as this, we're looking for:

  • A self-starter and team player
  • A strong team player, adaptable to change as the role and business develops to continually meet the needs of our customers
  • Confidence dealing with customer enquiries, compliments, and complaints
  • Someone who can maintain a professional manner and build rapport quickly
  • Excellent communication and interpersonal skills
  • Assertive, confident, and resilient in dealing with varying customer demands in a calm professional manner
  • Ability to work to strict deadlines and timekeeping
  • Excellent organisational skills
  • Good knowledge of office IT systems, e.g. Excel, Word, and PowerPoint

A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

Benefits

  • Starting salary of £26,691 per year
  • Social Housing Pension Scheme
  • 28 days annual leave that increases with service plus bank holidays
  • Option to buy and sell annual leave
  • Training, development, and qualification opportunities
  • Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
  • Corporate health scheme membership
  • Access to an Employee Assistance Programme
  • Cycle to work scheme
  • Local gym membership discounts.
  • A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We’re looking for great people to join us! At Incommunities , we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger .

Based in Bradford , a city known for its rich cultural diversity, we serve vibrant communities . As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes  and improving lives .

Our recruitment process is designed to support you every step of the way . If you need any adjustments or assistance, just let us know.

We’re proud to be a Mindful Employer , committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation , recognising the importance of support in the workplace.

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Customer Service Advisor

BD1 5AN Bradford, Yorkshire and the Humber £157 day Tate

Posted 6 days ago

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Job Description

Customer Service Representative

Bradford

6 month Contract

£157 per day

How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?

What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need?

Our client is offering the opportunity to join their business on a temporary 6 month contract. If you are somebody that embodies customer service, empathy, patience and you have a passion for investigating problems to find solutions then we want to hear from you!

The Opportunity

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.


The key details!

  • £157 per day, paid via Umbrella
  • 6 month contract
  • Hybrid working, 3 days a week in the office.
  • Office based in Bradford City Centre.
  • Working 9:30am - 18:00pm
  • Working every other Saturday, 9:30am to 18:00pm with a day off in Lieu.
  • 17th November start date!

What you will be doing

  • Supporting our clients customers during vulnerable moments, when they most need it.
  • Building natural rapport through great conversations with our clients customers in a way that makes them feel protected and valued.
  • Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
  • Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome.
  • Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.

What we ask from you?

  • Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
  • Exceptional listening and communication skills with the ability to show empathy in a customer situation
  • Strong teamwork ethic and highly motivated.
  • A real desire to go above-and-beyond for customers
  • Effective team working skills with a flexible, can-do approach to work
  • Ability to grow, adapt and change accommodating business needs and priorities

What next?

If you are interested in this position, then please apply today!

Please note the start date for this role is Monday 17th November.

**This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS check, please consider this before applying.**

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

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  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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