6258 Customer Service Roles jobs in Yorkshire and the Humber
Senior Spa Manager - Remote Operations & Client Relations
Posted 3 days ago
Job Viewed
Job Description
Key Responsibilities:
- Develop and implement strategic plans to enhance spa services, client satisfaction, and profitability.
- Oversee the day-to-day operations of the spa, ensuring seamless service delivery and adherence to brand standards.
- Manage and mentor a team of spa therapists and reception staff, fostering a positive and professional work environment.
- Develop and manage budgets, including revenue forecasting, expense control, and profitability analysis.
- Implement and maintain high standards of hygiene, safety, and guest experience.
- Drive sales initiatives, including promoting services, packages, and retail products.
- Manage inventory and procurement of spa supplies and equipment.
- Develop and execute marketing and promotional strategies to attract and retain clients.
- Handle client inquiries, feedback, and complaints with professionalism and efficiency.
- Stay abreast of industry trends, new treatments, and wellness technologies.
- Conduct performance reviews and provide ongoing coaching and development to staff.
- Ensure compliance with all relevant health and safety regulations.
- Analyze operational data to identify trends and opportunities for improvement.
Qualifications and Experience:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of experience in spa management or a senior leadership role within the beauty and wellness sector.
- Proven track record of managing spa operations and achieving financial targets.
- Strong understanding of spa treatments, therapies, and product lines.
- Excellent customer service and client relationship management skills.
- Demonstrated leadership and team management abilities.
- Proficiency in spa management software and POS systems.
- Strong financial acumen and experience with budgeting and P&L management.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently, manage time effectively, and thrive in a remote work environment.
- Passion for the beauty and wellness industry.
- Relevant certifications in beauty therapy or spa management are a plus.
This is an exciting remote opportunity based out of Leeds, West Yorkshire, UK . If you are a visionary leader passionate about wellness and client care, we encourage you to apply.
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Location: South Yorkshire
Job Type: Full-time, Permanent
Salary: 26,500K to £28,000k per year (dependent on experience)
Talent UK are recruiting on behalf of our client based in south Yorkshire, They are looking for a proactive and dedicated Customer Service Representative to join our clients growing team. In this role, you'll act as a key point of contact for customers, ensuring they gain maximum value from our offerings and receive an exceptional service experience.
What You'll Be Doing:
- Manage customer accounts and provide timely updates to meet deadlines.
- Maintain accurate customer records using internal systems and customer-specific platforms.
- Coordinate logistics to ensure vehicles arrive on time, meeting customer expectations.
- Handle customer complaints and support requests, including scheduling mobile call-outs.
- Arrange warranty and chargeable repairs (both onsite and offsite).
- Process sales for vehicle accessories, racking, livery, and accident damage.
- Communicate and liaise with customers, third-party suppliers, and internal departments.
- Carry out general administrative tasks to support smooth operations.
What We're Looking For:
- Excellent written and verbal communication skills.
- A team player who can also work independently.
- High attention to detail and accuracy in all tasks.
- Ability to quickly learn technical information.
- Flexible and adaptable to varied work.
- Strong organisational skills and ability to prioritise effectively.
- Proficient computer skills — Excel knowledge preferred.
Benefits
- 20 days plus Stats plus extra 3 days added on within the first 3 years.
- 24/7 Employee Assistance Programme - support for life's challenges.
- Company-funded Health Cash Plan
- Free on-site car parking.
- Company events
Are you passionate about building long-term relationships with customers and helping them achieve success with products and services? If so, we'd love to hear from you!
This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so.
Customer Service Representative
Posted 13 days ago
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Job Description
Customer Service Representative
Location: Melton Area, HU14
Monday-Friday 8:30am-17.00pm
13.08 per hour
Temp to perm opportunity
Adecco UK Ltd are recruiting for Customer Support Representatives for a large National organisation to work in a fast paced, high energy business to business environment.
Main Duties
Responsibilities:
- Handle customer queries in a courteous, professional, and timely manner, striving to exceed customer expectations.
- Process customer orders accurately and efficiently, utilising computer systems and software.
- Provide product information, resolve issues, and offer appropriate solutions to ensure customer satisfaction and retention.
- Keep accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
- Collaborate with the sales team to provide seamless customer support throughout the sales process.
- Continuously enhance product knowledge to effectively address customer inquiries.
- Communicate with internal teams and escalate complex concerns when necessary to ensure swift resolution.
- Collaborate with the warehouse team to coordinate shipments and manage delivery expectations.
Interested applicants must have excellent administrative and numeracy skills, be hardworking and reliable.
Please apply via this website
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Representative
Posted 18 days ago
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Job Description
Michael Page have partnered with a reputable manufacturing business in Keighley the business are looking for a Sales Order Processor to join their team on a Permanent Basis.
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a leading business which have lots of exciting plans for growth and expansion and join a team which will provide the best training and support!
Client Details
Michael Page have partnered with a reputable manufacturing business in Keighley the business are looking for a Sales Order Processor to join their team on a Permanent Basis.
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a leading business which have lots of exciting plans for growth and expansion and join a team which will provide the best training and support!
Description
As a Sales Order Processor you will be the first point of contact for customers and handling their orders from start to finish.
You will be dealing with the initial enquiry providing quotations whilst taking orders alongside processing onto the system ensuring excellent support and guidance handling any queries and providing the highest standard of service to deliver the best experience.
The role will be corresponding with customers over the phone, email and chat ensuring these queries are actioned within service level agreements and will perform any administrative tasks required for the department.
Profile
Previous customer service/sales order processing experience
Exceptional communication and a confident telephone manner
Passionate about delivering the highest level of customer experience
Able to work in a fast paced environment
A keen eye for detail and good organisation
An excellent team player
Job Offer
Salary of 28000+ yearly bonus+ reputable manufacturing business in Keighley+ exciting time to join the business+ full training provided no industry experience required+ central location in Keighley easily accessible from Skipton and surrounding+ excellent transport links+ free parking+ excellent benefits package+ hybrid working+ no shift patterns or weekends+ superb offices and facilities+ supporting team and culture+ immediate interview
Customer Service Representative
Posted 18 days ago
Job Viewed
Job Description
Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.
Client Details
Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.
Description
As a Customer Service Representative you will be first point of contact for customers handling a range of queries in relation to the products the business offers and will be taking and processing orders.
You will be supporting customers throughout the whole journey working to help with stock queries, deliveries and advising customers of any back order dates.
The role be supporting with complex queries and any complaints working to resolve these quickly and efficiently ensuring the highest level of service.
Administrative duties will also be involved and keeping customer records updated.
Profile
Previous customer service/sales order processing experience
Confident telephone manner and excellent communication skills
A keen eye for detail and organisation
The ability to work in a fast paced environment
Able to work as part of a team and independently
Job Offer
Salary of 27000+ reputable manufacturing business in Wakefield+ fabulous name within their market leading business within this area+ excellent training and support+ good progression and development opportunities+ central location+ free parking+ excellent benefits+ family feel team and culture+ exciting time to join the business+ immediate interview
Customer Service Representative
Posted 9 days ago
Job Viewed
Job Description
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
+ **Contract:** Permanent
+ **Location** : Leeds, LS11 5BD
+ **Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend. **Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
**Your responsibilities will include:**
Provide excellent customer service over the phone, email and webchat.
Identifying opportunities to promote additional services to the customer.
Resolve any customer complaints and queries.
Help shape our culture by demonstrating our core values.
Attending training sessions to continuously improve knowledge and performance.
**What we are looking for:**
A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
An empathetic approach to customers in difficult situations.
Being able to adapt and work in a fast-paced environment.
A clear understanding of what good service looks like.
You will need to demonstrate a positive & professional telephone manner.
Good verbal, writing & communication skills.
**What we offer you:**
29 days paid holiday per annum (inclusive of bank holidays)
Life assurance.
Dental Insurance.
Pension Scheme.
Free eye tests
Excellent Apprenticeship Programmes
**Travel & parking information:**
We are based a short 10-15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
Customer Service Representative
Posted 17 days ago
Job Viewed
Job Description
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
**Contract:** Permanent
**Location** : Leeds, LS11 5BD
**Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend.
**Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
**Your responsibilities will include:**
Provide excellent customer service over the phone, email and webchat.
Identifying opportunities to promote additional services to the customer.
Resolve any customer complaints and queries.
Help shape our culture by demonstrating our core values.
Attending training sessions to continuously improve knowledge and performance.
**What we are looking for:**
A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
An empathetic approach to customers in difficult situations.
Being able to adapt and work in a fast-paced environment.
A clear understanding of what good service looks like.
You will need to demonstrate a positive & professional telephone manner.
Good verbal, writing & communication skills.
**What we offer you:**
29 days paid holiday per annum (inclusive of bank holidays)
Life assurance.
Dental Insurance.
Pension Scheme.
Free eye tests
Excellent Apprenticeship Programmes
**Travel & parking information:**
We are based a short 10-15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
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About the latest Customer service roles Jobs in Yorkshire and the Humber !
Lead Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Key Responsibilities:
- Leading, coaching, and mentoring a team of customer service agents to achieve performance targets.
- Monitoring customer service interactions (calls, emails, chat) to ensure quality standards and adherence to company policies.
- Handling escalated customer issues and complaints, resolving them efficiently and professionally.
- Developing and implementing training programs for new and existing customer service staff.
- Analyzing customer feedback and service data to identify areas for improvement and implement solutions.
- Collaborating with other departments (e.g., Sales, Marketing, Operations) to resolve customer issues and improve overall customer experience.
- Ensuring the team meets key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
- Maintaining up-to-date knowledge of company products, services, and policies.
- Creating and updating knowledge base articles and customer service documentation.
- Contributing to the development of customer service strategies and best practices.
Qualifications:
- Proven experience in a customer service role, with at least 2 years in a lead or supervisory capacity.
- Demonstrated ability to manage and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in customer relationship management (CRM) software and helpdesk platforms.
- Strong understanding of customer service principles and best practices.
- Ability to handle difficult customer situations with diplomacy and professionalism.
- Experience in training and development of staff.
- Strong analytical skills to interpret customer service data.
- Adaptability and ability to thrive in a fast-paced, remote work environment.
- Experience with e-commerce customer service is a plus.
Mandarin speaking Customer Service Representative
Posted today
Job Viewed
Job Description
Search are currently supporting a large organisation based in Leeds City Centre who are looking for a Mandarin speaking Customer Service Representative to join the finance team!
Key Duties:
Identifying arrears, and implement collection processes
Communicate effectively with tenants via phone and email to arrange prompt collection
Negotiate payment plans where required
Maintain accurate accounts records
Ensure compliance is all up to date with current legislation
Collaborate with internal teams across the business
Manage charges for damages, fines, and end-of-tenancy costs
Coordinate tenancy takeovers and smooth transitions for incoming tenants
Skills:
- Fluent in Mandarin
- Excellent communication skills
- Microsoft proficient
- Worked to timed deadlines
- Ability to work as part of a team and independently
Whats on offer:
- Salary up to 26000 per annum
- 5 days per week Monday to Friday on site - 09:00 - 17:30 - can be flexible with hours
- 22 days annual leave plus bank holidays on top
- Free on site gym
- Pension
- Casual work dress code
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Remote Customer Service Representative - E-commerce Support
Posted 3 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via email, live chat, and phone in a timely, professional, and courteous manner.
- Provide information about products, orders, shipping, returns, and company policies.
- Process customer orders, returns, and exchanges efficiently and accurately.
- Troubleshoot and resolve customer issues, complaints, and concerns with empathy and a focus on customer satisfaction.
- Navigate and utilize various customer service software and order management systems.
- Identify and escalate complex issues to supervisors or relevant departments when necessary.
- Contribute to maintaining up-to-date customer service documentation and FAQs.
- Gather customer feedback and report recurring issues or suggestions for improvement to management.
- Maintain a high level of product knowledge to effectively assist customers.
- Adhere to company service standards and performance metrics.
The Ideal Candidate Will Possess:
- Previous experience in a customer service role, preferably in an e-commerce or retail environment.
- Excellent communication skills, both written and verbal, with a clear and professional tone.
- Strong active listening and problem-solving abilities.
- A patient, empathetic, and friendly demeanor.
- Proficiency in using computers and common software applications (email, word processing).
- Ability to learn new systems and processes quickly.
- A dedicated, quiet workspace with a reliable high-speed internet connection.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- A proactive and positive attitude towards customer service.
- Flexibility to work occasional evenings or weekends if required by business needs.