45,441 Customer Service Specialist jobs in the United Kingdom

Michael Page have just partnered with a reputable Energy Organisation in Leeds the business are looking for a Permanent Customer Service Specialist to join their team.

This would be an exceptional opportunity for someone experienced within Customer Services that is looking for that next step in their career and a business which will provide excellent progression and development!

Immediate interview please apply now!

Client Details

Michael Page have just partnered with a reputable Energy Organisation in Leeds the business are looking for a Permanent Customer Service Specialist to join their team.

This would be an exceptional opportunity for someone experienced within Customer Services that is looking for that next step in their career and a business which will provide excellent progression and development!

Immediate interview please apply now!

Description

As a Customer Service Specialist you will be supporting the offshore team with more complex queries from customers you will be investigating these cases coming into the contact centre ensuring service level agreements are met and the highest standard of service is provided to the customer.

You will be managing trust pilot reviews looking at ways to improve the customer experience and analysing data providing recommendations to senior management.

The role will be corresponding with customers over the phone and email assisting with a range of queries and resolving any issues and problems.

Profile

Previous customer service experience and working within an offshore department desirable

An excellent problem solver

Excellent communication skills and a confident telephone manner

Able to multi task and work in a fast paced environment

Passionate about delivering the best experience and looking at ways to improve the customer journey

A keen eye for detail and good organisation

An excellent team player

Job Offer

Salary of 28085+ reputable organisation within the energy sector+ full training provided+ superb progression and development opportunities+ easily accessible location+ free parking+ excellent benefits+ exciting time to join the business+ excellent offices and facilities+ no shift patterns or weekends+ great team and culture+ immediate interview and start available

Michael Page have just partnered with a reputable Energy Organisation in Leeds the business are looking for a Permanent Customer Service Specialist to join their team.

This would be an exceptional opportunity for someone experienced within Customer Services that is looking for that next step in their career and a business which will provide excellent progression and development!

Immediate interview please apply now!

Client Details

Michael Page have just partnered with a reputable Energy Organisation in Leeds the business are looking for a Permanent Customer Service Specialist to join their team.

This would be an exceptional opportunity for someone experienced within Customer Services that is looking for that next step in their career and a business which will provide excellent progression and development!

Immediate interview please apply now!

Description

As a Customer Service Specialist you will be supporting the offshore team with more complex queries from customers you will be investigating these cases coming into the contact centre ensuring service level agreements are met and the highest standard of service is provided to the customer.

You will be managing trust pilot reviews looking at ways to improve the customer experience and analysing data providing recommendations to senior management.

The role will be corresponding with customers over the phone and email assisting with a range of queries and resolving any issues and problems.

Profile

Previous customer service experience and working within an offshore department desirable

An excellent problem solver

Excellent communication skills and a confident telephone manner

Able to multi task and work in a fast paced environment

Passionate about delivering the best experience and looking at ways to improve the customer journey

A keen eye for detail and good organisation

An excellent team player

Job Offer

Salary of 28085+ reputable organisation within the energy sector+ full training provided+ superb progression and development opportunities+ easily accessible location+ free parking+ excellent benefits+ exciting time to join the business+ excellent offices and facilities+ no shift patterns or weekends+ great team and culture+ immediate interview and start available

Michael Page have partnered with a reputable organisation in Leeds the business are looking to appoint a Customer Service Specialist to join their team on a permanent to start asap.

This would be an exceptional time to join the company they are going through a significant growth period and have lots of exciting plans for 2025!

If you are passionate about helping and supporting customers please apply now!

Client Details

Michael Page have partnered with a reputable organisation in Leeds the business are looking to appoint a Customer Service Specialist to join their team on a permanent to start asap.

This would be an exceptional time to join the company they are going through a significant growth period and have lots of exciting plans for 2025!

If you are passionate about helping and supporting customers please apply now!

Description

As a Customer Service Specialist you will be working as part of an excellent team to provide support to their existing client base you will be handling and resolving queries providing an outstanding service and ensuring call targets are achieved.

You will be corresponding with customers over the telephone, email and webchat whilst ensuring the database is up to date and performing any administrative duties along the way.

The role will also be working closely with other members of the business and external organisations to provide a seamless customer journey.

Profile

Previous customer service experience this could be from a variety of sectors

Excellent communication and a confident telephone manner

Able to work towards targets and in a fast paced environment

Keen eye for detail and good organisation skills

An excellent team player

Job Offer

Salary of 24000+ monthly bonuses+ reputable and progressive organisation+ experts in their industry+ full training provided and excellent support+ fantastic progression and development opportunities+ competitive benefits package+ hybrid working+ central location in Leeds+ superb offices and facilities+ collaborative team and excellent working culture+ Monday to Friday 9am-5.30pm+ immediate interview and start

Michael Page have just partnered with a reputable Energy Organisation in Leeds the business are looking for a Permanent Customer Service Specialist to join their team.

This would be an exceptional opportunity for someone experienced within Customer Services that is looking for that next step in their career and a business which will provide excellent progression and development!

Immediate interview please apply now!

Client Details

Michael Page have just partnered with a reputable Energy Organisation in Leeds the business are looking for a Permanent Customer Service Specialist to join their team.

This would be an exceptional opportunity for someone experienced within Customer Services that is looking for that next step in their career and a business which will provide excellent progression and development!

Immediate interview please apply now!

Description

As a Customer Service Specialist you will be supporting the offshore team with more complex queries from customers you will be investigating these cases coming into the contact centre ensuring service level agreements are met and the highest standard of service is provided to the customer.

You will be managing trust pilot reviews looking at ways to improve the customer experience and analysing data providing recommendations to senior management.

The role will be corresponding with customers over the phone and email assisting with a range of queries and resolving any issues and problems.

Profile

Previous customer service experience and working within an offshore department desirable

An excellent problem solver

Excellent communication skills and a confident telephone manner

Able to multi task and work in a fast paced environment

Passionate about delivering the best experience and looking at ways to improve the customer journey

A keen eye for detail and good organisation

An excellent team player

Job Offer

Salary of 28085+ reputable organisation within the energy sector+ full training provided+ superb progression and development opportunities+ easily accessible location+ free parking+ excellent benefits+ exciting time to join the business+ excellent offices and facilities+ no shift patterns or weekends+ great team and culture+ immediate interview and start available

An excellent opportunity has arisen for a Customer Service Coordinator to join our friendly team.

Our client manufactures specialist medical food and equipment for internally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs.

The customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. There is a 3-month training program overseen by our team trainer.

Pay rate

Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months.

37.5 hours per week. 7.5 hours per day.

13.50 per hour

Location: ME10 3SU

1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75)

On call segments (paid as additional, at an enhanced rate)

Benefits you'll love:

• Option to work 1 day from home every week
• Opportunity for overtime paid at an enhanced rate
• Free on-site parking
• Onsite canteen including a Starbucks station
• Onsite gym including a peloton bike
• Outside seating areas
• Team social events
• Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.
• Access to employee assistance programs including financial advice and counselling services
• Full training provided

Responsibilities

• Provide the highest levels of customer care to both patients and health-care professionals
• Stock check and arrange patient deliveries via telephone and email
• Answer patient and stakeholder enquiries, resolving all queries that might arise
• Troubleshoot feeding pumps
• Use our internal database (CRM system) to place orders and log all patient and health-care professional communication
• Communicate with internal & external stakeholders by phone & email
• Manage daily workload as delegated by lead coordinator

Requirements

• Experience in customer service preferred but not essential
• IT Proficient
• Proficient in using two monitors
• Professional and confident telephone manner
• Ability to multitask (Placing orders and updating system whilst on the phone, using 2 screens)
• Able to drive or reach site with ease

Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist , to recruit a Customer Service Specialist for a fixed-term contract of approximately 14 months .

This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment.

Key Responsibilities:

• Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met
li>Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems
• Manage complex orders, including export documentation and certifications
• Contribute to projects such as Salesforce implementation, new product launches, and process improvements
• Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction
• Build strong customer relationships, providing technical guidance where appropriate
• Maintain accurate customer records and documentation

Candidate Requirements:

• Proven experience in a customer service role, ideally in a manufacturing or export environment
• Fluency in French and/or Spanish is highly desirable
• Knowledge of export processes/documentation and/or purchasing is advantageous
• Excellent problem-solving and communication skills
• Ability to manage multiple tasks while maintaining attention to detail
• Confident using CRM systems (Salesforce experience beneficial) and Microsoft Office
• A proactive team player with a positive and flexible approach

What’s On Offer:

< i>Fixed-term contract for approx. 14 months
• Competitive salary of £28,500
li>Opportunity to join a well-established, global company
• Be part of a supportive, dynamic, and multilingual team
• Exposure to international customers and projects

This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture.  To apply, please send your CV to Sue Ross Recruitment We look forward to helping you take the next step in your career.

Customer Service Specialist
Birmingham  central (hybrid after probation)
£30,000 – £32,000 + 10% Bonus + fantastic Benefits package (see below)
Working Hours: 7:00–3:30 / 8:00–4:30 (either or/or a mix of the two)

Are you passionate about delivering world-class customer service while navigating the fast-paced world of international logistics?

 We’re looking for a Customer Service professional who can provide exceptional support to our international dealer network, based in the Middle East and Africa. We are seeking someone who understands Ex Works shipments, who also has an understanding of global import/export processes (although this is handled by a team in Holland)

Working in this role, you will be:

• Managing relationships both internal and external stakeholders, ensuring a world class standard of Customer Service.
li>Handling international orders and co-ordinating shipments together with the team in Holland, ensuring all regulations and compliance is met
• Managing Ex Works shipments to the Dealers in the Middle East and Africa, including high volume shipments.
• Being responsible for the order management, including placing orders and providing accurate pricing and quotes.
• Working closely with international factories and supply chain contacts.

We are seeking outstanding candidates who can demonstrate:

• Proven experience in Customer Service on a global basis, with exceptional communication skills both verbally and written
• A good understanding of international shipping and import/export regulations.
• Experience dealing with dealers/distributors in global markets and an understanding of Ex Works.
• Fabulous organisational skills and someone who is detail-focused and able to juggle multiple international shipments and timelines.

It’s a fabulous company and you will be rewarded with an excellent Benefits package including:
10% bonus potential, defined contribution pension plan – employer contribution 6%, 25 days holiday increasing to 27 after 5 years’ service, Holiday purchase plan – employees can buy up to an extra 5 days holiday after 12 months service. Health Cash Plan – standard benefits covered by the company but also opportunity to upgrade benefits at employee cost. Death in service benefit – x4 annual salary.
There is potential for hybrid working after initial training period of minimum of 3 months.

If you feel you have the relevant skills and experience and want to work for a well respected global market leader, please get in touch ASAP.

The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment.

Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited.

You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. 

If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.

If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.
 

We're Hiring: Customer Service Representative

Are you passionate about delivering outstanding customer service and thrive in a fast-paced environment? We’re looking for a proactive and detail-oriented Customer Service Representative to join our team.

Location: Banbury, Oxfordshire

Employment Type: Permanent, Full-Time

What You’ll Be Doing:

• Responding to customer enquiries via phone and email, primarily related to spare parts
• Assisting customers with identifying the correct spare parts for their needs
• Providing updates on order status, returns, and sales history
• Processing sales orders for products, ancillary items, and spare parts
• Maintaining accurate records in our CRM system
• Coordinating delivery and carrier arrangements
• Supporting internal teams and contributing to continuous improvement

What We’re Looking For:

• Excellent communication skills (written and verbal)
• A strong customer-first attitude
• High attention to detail and ability to manage your own time effectively
• Solid IT skills, including Microsoft Office and CRM/ERP systems (Navision experience a plus)
• A collaborative mindset and flexible approach to business needs
• Basic understanding of technical products (training provided)

Why Join Us?

You’ll be part of a supportive team that values continuous improvement, collaboration, and delivering exceptional service. If you’re ready to make a real impact and grow your career, we’d love to hear from you.

Salary up to 34k DOE

Apply now or reach out for more information!

Do you have an obsession with hotels? Are you a beauty aficionado? If you answered yes, then come play in the wonderful world of VANITY GROUP .

With a focus on innovating the hotel landscape with best-in-class partnerships, VANITY GROUP is dedicated to elevating hotel amenities from essential items to an experience that rivals even the sweetest suite. Now one of the world’s most influential hospitality partners, clients include Sofitel Hotels & Resorts, Shangri-La The Shard, IHG, Bob W, The Goring, Park Lane New York, and many more.

For this role, you’ll be explosion of colour in a world full of same old. You seize opportunities, move quickly, and know how to have fun along the way.

VANITY GROUP’ s house of beauty will see you working with the most sought-after fashion, beauty, skincare, fine fragrance, lifestyle and spa brands to create unforgettable experiences. Innovation will be part of your DNA as you deliver first of its kind concepts with lashings of VANITY GROUP ’s playful flair.

Ready to join the VANITY GROUP beauty parade? We can’t wait to meet you.

___

WHO'S VANITY GROUP?

We are a creative hub of innovative design, development, manufacturing, and marketing for the global hospitality industry.

We’re the seed from which progressive fashion, beauty, fragrance and lifestyle brands grow, representing the world’s most highly regarded global consumer retail brands including Jo Loves by Jo Malone CBE, Miller Harris Perfumer London, ESPA Skincare, Karl Lagerfeld, KEVIN.MURPHY, and Antipodes Nature to name a few.

Internationally renowned as the industry’s best-in-class cosmetics hospitality partner, VANITY GROUP has offices in London, Sydney, Dubai, Shanghai, and Singapore.

POSITION SUMMARY

Reporting to the Supply Chain Manager, the Customer Service Specialist will be responsible for the overall customer service for VANITY GROUP’s hotel clients.

This role will be focused on a successful end-to-end management program of all orders, queries and ensuring customers’ expectations are met.

RESPONSIBILITIES

CUSTOMER SUCCESS

• Working closely with the sales team, manage the customer success of all hotel clients in the UK/EU/Americas region
• UK/EU/Americas customer order entries, integration with 3PL providers
• Management of all 3PL relationships
• Responsible for handling all customer calls and email enquiries within agreed SLAs
• Responsible for placing all customer orders to 3PL warehouse through SAP and CSV files
• Responsible for managing returns process with clients and 3PL warehouse
• Providing quality and professional track and trace services to clients
• Resolving service issues, complaints and claims within agreed SLAs
• Assisting territory managers with adhoc orders ensuring that nothing is missed with processing or delivery
• Obtaining eta’s with out of stock items and provide regular updates to related inquiries about these eta’s.
• Assisting Finance team with order tracing and pod’s.
• Management of customs documentation ensuring quality and government regulation compliance for EU/US clients.
• Provide freight costs and delivery timelines to potential and existing clients and accurately track order status and shipments.

STAKEHOLDER MANAGEMENT

• Maintain a high level of professionalism and motivational spirit with stakeholders
• Working and collaborating with cross-functional teams to achieve outcomes and meet deadlines
• Manage upwards, articulating delays/roadblocks to senior management with a solution-focused approach

⭐ ABOUT YOU

• Bachelor’s degree or relevant tertiary qualifications
• Minimum 2 years’ experience in a customer service role
• Ability to build strong relationships with clients
• Demonstrable ERP system experience preferably SAP
• Experience with B2B operations
• Intermediate Excel skills
• Strong communication with external and internal stakeholders
• Accurate data entry skills
• Hands-on person with a can-do attitude
• Able to work autonomously with less supervision
• Ability to communicate any issues, discrepancies, or red flags that may arise
• Be well organised and structured on daily duties
• Able to prioritise and manage multiple deadlines simultaneously
• Be able to handle face paced working environment

VANITY GROUP PERKS

• Hybrid office/home workplace
• Daily stocked “BRAVO BAR” snacks and munchies, for sweet or sour lovers
• Twenty free personal care products per year
• Birthday Leave to celebrate your special day
• Discounts with partner hotels locally and internationally
• Recommend friend and family bonus scheme worth up to £500
• 20% discount off award winning hair salon partner PERCY & REED LONDON hair products. 15% off salon services & treatments (except blow dry appointments)
• 50% discount off skincare partner TEMPLESPA on wide selection of luxury skincare, spa & beauty products
• Welcome fragrance tapas and shot candle experience by JO LOVES including a personalized candle
• Generous discounts from additional partner skincare, haircare, and fragrance brands