1881 Customer Service Specialist jobs in London

• Provide advanced technical support to customers via phone, email, and chat.
• Troubleshoot and resolve complex technical issues related to our products/services.
• Guide customers through product functionalities, settings, and best practices.
• Diagnose and identify the root cause of technical problems.
• Escalate complex or unresolved issues to higher-level support teams or engineering.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Develop and maintain a deep understanding of our product suite and technical specifications.
• Create and update knowledge base articles, FAQs, and troubleshooting guides.
• Identify trends in customer issues and provide feedback to product development and QA teams.
• Train and mentor junior customer service representatives.
• Ensure timely and effective resolution of customer inquiries within service level agreements (SLAs).
• Contribute to improving customer support processes and efficiency.
• Gather customer feedback and identify opportunities for service improvement.
• Maintain a high level of professionalism and customer service excellence.
• Participate in ongoing training to stay updated on product features and technical updates.

• Proven experience in a technical support or customer service role, preferably in a senior capacity.
• Strong technical aptitude and ability to quickly learn new software and hardware.
• Excellent troubleshooting and problem-solving skills.
• Proficiency with CRM software and ticketing systems.
• Strong communication, listening, and interpersonal skills.
• Ability to explain technical concepts clearly and concisely to non-technical users.
• Patience, empathy, and a customer-focused attitude.
• Ability to manage multiple priorities and work effectively under pressure.
• Proficiency in using remote support tools.
• Experience with our specific product/service technology is a significant advantage.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated home workspace.

Customer Service Specialist ***Global FMCG Category Leader***

Location: Slough – Hybrid working (3 days per week in the office)

Salary: £35,000 to £40,000 per annum dependant on experience + Bonus, Pension, Healthcare, Holiday & More

Join a fast-paced, global FMCG organisation as a Customer Service Specialist, where you'll play a pivotal role in delivering exceptional service to B2B customers across grocery, ecommerce, convenience, and wholesale sectors. You’ll act as the first point of contact for clients, ensuring seamless order processing, issue resolution, and top-tier service delivery. This is a fantastic opportunity for someone who thrives in a collaborative, high-performance environment and enjoys working cross-functionally with internal teams and external partners.

Key Responsibilities:

• Manage end-to-end order processing and resolve customer delivery issues.
• Liaise with logistics operators to ensure timely, efficient deliveries.
• Communicate stock availability and delivery updates to customers.
• Handle enquiries, complaints, and returns in line with defined service levels.
• Collaborate with National

Customer Service - Broadband Advisor

28,000

Monday to Friday, 9:00am - 5:30pm

Location Requirement: Must be local to Brent

We're on the lookout for a personable, dependable, and well-organised individual to join our expanding team as a Broadband Advisor. In this customer-focused role, you'll ensure our clients enjoy a seamless experience, from onboarding to ongoing support, making sure every interaction is smooth and positive.

Key Responsibilities:

As the first point of contact for our customers, you'll manage a variety of support and administrative tasks, including:

• Handling customer enquiries via phone and email, covering billing, contracts, and general

Customer Service - Broadband Advisor

£28,000

Monday to Friday, 9:00am - 5:30pm

Location Requirement: Must be local to Brent

We're on the lookout for a personable, dependable, and well-organised individual to join our expanding team as a Broadband Advisor. In this customer-focused role, you'll ensure our clients enjoy a seamless experience, from onboarding to ongoing support, making sure every interaction is smooth and positive.

Key Responsibilities:

As the first point of contact for our customers, you'll manage a variety of support and administrative tasks, including:

• Handling customer enquiries via phone and email, covering billing, contracts, and general

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

• Accurately process orders in line with specific customer requirements, reporting any anomalies.
• Handle consignment orders and support the invoicing process efficiently.
• Respond to customer inquiries via telephone and email, ensuring SLA compliance.
• Arrange third-party transport for applicable orders as needed.
• Collaborate with internal teams and customers to address special requirements.
• Maintain high service standards and meet all customer expectations.
• Foster clear and effective communication with key business departments.
• Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
• Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money-saving offers and discounts at your fingertip.
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance
• Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

About the Role:

We are recruiting for a Customer Service Officer to join the Homeownership Accounts Team for one of my local goverment clients. This is a key role supporting leaseholders and freeholders with their housing

Portfolio Credit Control are delighted to be partnered with a well established and ever-growing company who specialise within professional services. We are currently growing the Credit Control team due to continued business success and are looking to speak with hardworking and professional individuals who are keen to have the opportunity to work within a prestigious organisation.

• The position is suitable for an individual who is bright, confident, positive and an excellent communicator.
• You will need to bring a minimum of three years' experience in either a Credit Control, Customer Service role and be capable of working in a fast paced and dynamic but supportive team
• The post holder will appreciate and be able to rise to the challenge of delivering the expected performance as an active team member.
• Focusing not just on excellence in cash collection but also delivering targets in an environment of exceptional service and client care.
• A pragmatic, commercial approach to problem solving and excellent negotiation skills are all prerequisites for this rewarding role.

Day-to-Day Responsibilities

• Take full responsibility for your own daily call schedule of overdue client accounts.
• Delivering an expected 60 collection tasks every day, of combined call and email activity.
• Handling

Our team is the best in the industry - is it time for you to join us?

The Role:

Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.

As the first point of contact at our depots, Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the this position will include:

• Processing all hire desk administration including customer and supplier queries
• Managing approx. 40-50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About GAP Group

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus

A large national FM and maintenance company is looking for an experienced Subcontractor/Planner to be based at a large static site in and around the area of Essex. This is a fantastic role for the right person to join an established maintenance team working.

Job Title: Subcontractor/Planner
Permanent - Full Time
Salary - up to 27,500 per annum
Location - Based in basildon
No hybrid working
CM11 2UF

Due to continued growth, we're looking to recruit a Customer Service Planner to join our team in the Barleylands.
About the Role
Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

Responsibilities:

• Previous administration experience.
• Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competent in communicating with direct operatives, subcontractors and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Previous experience dealing with high volumes of calls and customer repair related enquiries.
• Good level of written & verbal English.
• Good working knowledge of Microsoft Office.
• Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.
• Passionate about service delivery and customer satisfaction.

Note, no hybrid working, must be able to work from an office located at Barleylands.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.