1391 Customer Service Staff jobs in Reading

As a Customer Service Coordinator you will provide support to customers throughout the term of their finance agreements. With that we are looking for a strong team player who thrives on providing exceptional service and will ideally have some knowledge of financial products or lease agreements.

You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and being solution orientated.

Main Responsibilities:

• Handle inbound and outbound calls from customers and dealerships to an exceptional standard.
• Respond professionally to customer emails and letters.
• Maintain accurate records of interactions, applications, and transactions.
• Provide support to our customers who are in financial difficulty, challenging personal circumstances or who are vulnerable with compassion and understanding.
• Ensure compliance to policies and relevant legislation, especially around forbearance and vulnerable customers.
• Liaise with our External Partners that support us in the collection of arrears and the disposal of assets when they are returned or repossessed.

Our Windsor based client are looking to appoint a bright and articulate team member to join their New Business team.

The successful candidate will need to be very comfortable speaking to business owners over the phone and email. They must be able to connect, show empathy, and build and maintain lasting business relationships. The New Business Advisor is integral to enhancing the strategic execution of new business applications.

This is an entry level role for a candidate who wants to work in a fast but fun office based role, has good customer service skills and really wants to get stuck in there are exciting times ahead for this company!

What we're looking for

• Excellent spoken and written English is a must

• Be extremely comfortable speaking to applicants over the phone

• Excellent organisational skills and be able to follow procedures

• Be friendly, professional and hold a business-like manner when speaking to our applicants

• Keen to learn and be open to change with our evolving practices Required Qualifications

 • Minimum of 1 year experience in a customer service role, preferably in the financial services

• Keen to learn and be open to change with our evolving practices

Required Qualifications

• Minimum of 1 year experience in a customer service role, preferably in the financial services

• Excellent communication skills

• Proficiency in CRM systems and data analysis tools

• Excellent organisational skills and meticulous attention to detail

• Excellent spoken and written communication skills

• Fluent in English

Farnborough

£25,000 – £8,000 (DOE)

Are you a confident communicator with a passion for building relationships and delivering exceptional service? Do you thrive in a sales-driven environment where every day is different? If so, this could be the perfect opportunity for you.

NEOS Engineering are seeking a Sales Consultant / Customer Service Advisor  to join their team in Farnborough, the client specialise in Construction Plant Hire. You’ll play a key role in supporting customers, providing tailored advice, and helping to grow the business by identifying opportunities and closing sales.

• Handle incoming enquiries (phone, email, and face-to-face) with professionalism and enthusiasm.

• Build and maintain strong customer relationships, ensuring excellent levels of service at all times.

• Provide product knowledge and tailored recommendations to customers.

• Proactively follow up on leads and opportunities to maximise sales.

• Process orders accurately and efficiently, ensuring smooth customer journeys.

• Work closely with colleagues across the business to deliver results and achieve targets.

• Previous experience in sales, retail, or customer service (B2C or B2B).

• Confident communicator with excellent interpersonal skills.

• Strong organisational skills and attention to detail.

• A proactive and driven mindset, with the ability to meet and exceed targets.

• Comfortable working both independently and as part of a team.

• IT literate, with the ability to use CRM systems and MS Office.

• Competitive salary of £25,000 8,000  depending on experience.

• Full training and ongoing development opportunities.

• Friendly and supportive team environment.

• Opportunities to progress within a growing business.

• 28 days holiday (including bank holidays).

• Pension scheme.

Guildford

£25,000 – £8,000 (DOE)

Are you a confident communicator with a passion for building relationships and delivering exceptional service? Do you thrive in a sales-driven environment where every day is different? If so, this could be the perfect opportunity for you.

We are seeking a Sales Consultant / Customer Service Advisor to join our team in Guildford. You’ll play a key role in supporting customers, providing tailored advice, and helping to grow the business by identifying opportunities and closing sales.

• Handle incoming enquiries (phone, email, and face-to-face) with professionalism and enthusiasm.

• Build and maintain strong customer relationships, ensuring excellent levels of service at all times.

• Provide product knowledge and tailored recommendations to customers.

• Proactively follow up on leads and opportunities to maximise sales.

• Process orders accurately and efficiently, ensuring smooth customer journeys.

• Work closely with colleagues across the business to deliver results and achieve targets.

• Previous experience in sales, retail, or customer service (B2C or B2B).

• Confident communicator with excellent interpersonal skills.

• Strong organisational skills and attention to detail.

• A proactive and driven mindset, with the ability to meet and exceed targets.

• Comfortable working both independently and as part of a team.

• IT literate, with the ability to use CRM systems and MS Office.

• Competitive salary of £25,0 – £2 000 depending on experience.

• Full training and ongoing development opportunities.

• Friendly and supportive team environment.

• Opportunities to progress within a growing business.

• 28 days holiday (including bank holidays).

• Pension scheme.

Receptionist /Customer Service Assistant

Chalgrove

Up to £26k

Our client specialises in providing great business support to a wide range of businesses, with people at the heart of that. This company are not just looking for experience - they are working with us to source a great receptionist to look after their customers who has    energy, positivity and shares their values

What You'll Be Doing

Welcoming clients and visitors with a professional, friendly approach

Managing reception, calls, meeting rooms, and client requests

Promoting the company services and discussing memberships and products

Supporting with facilities, catering, IT, billing and admin tasks

Ensuring our centres always meet the highest standards of service and presentation

What we are Looking for:

 Respectful  welcoming and upbeat

 Passionate about exceeding customer expectations

Good admin skills including MS Office and organisational skills

Why Apply?

As the first point of contact for clients and visitors, you'll be the friendly face (and voice) of this business. You'll play a vital role in creating a professional, welcoming environment while keeping everything running smoothly behind the scenes.

This is a varied role where no two days are the same - from greeting guests, handling client queries, arranging meeting rooms, to supporting with billing, facilities and IT. You'll be at the heart of our business centre, making sure our clients get the exceptional service we're known for.

What We're Looking For

Previous customer service experience (hospitality, retail, reception, or office-based)

Great communicator in person and on the phone. 

Confident using Microsoft Office and general IT systems

Organised, proactive, and able to juggle priorities in a busy environment

Positive, reliable, and calm under pressure

What You'll Get

The chance to be part of a supportive, friendly team

 Varied, fast-paced role where you'll never be bored

 Training and development to help you grow

To Be part of a company that values you as much as our clients

Working Hrs are 9-5.30 Monday to Friday

Ready to take the next step?  Apply today! We cna't wait to hear from you!

Better People Ltd is an equal opportunities employer. If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills. By applying you will register as a candidate with Better People Ltd. Our Privacy Policy on our website explains how we will use your information. Our clients are only able to offer employment to candidates who are fully eligible to work in the UK and cannot offer work visas/sponsorship etc.

Customer Service Coordinator
Location: Reading Town Centre (Thames Tower, opposite Reading Train Station)
Salary: Up to £30,000 + Annual Bonus

We are seeking a Customer Service Coordinator to join our busy and growing property management team, based in the heart of Reading. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer service.

The Role:
As a Customer Service Coordinator, you will be the first point of contact for tenants, handling inbound and outbound communications while ensuring requests are managed effectively. You will support the property management team with administrative tasks, coordinate key processes, and help provide a smooth experience for residents.

Key Responsibilities:

• p>Handle tenant calls and emails, providing first-class service.

• Proactively follow up with tenants to ensure satisfaction and encourage feedback.

• Triage and prioritise tenant requests, escalating when necessary.

• Provide administrative and project support to the property management team.

• Coordinate virtual move-ins, inspections, and access requests.

• Maintain accurate records in the CRM system.

• Support with tenancy change requests such as renewals and transfers.

About You:

• Previous experience in a customer service role (property sector experience an advantage).

• Excellent communication skills, both verbal and written.

• Strong organisational and administrative abilities, with the capacity to prioritise effectively.

• Confident using IT systems, including MS Office.

• A proactive problem-solver with a professional and positive approach.

Remote Customer Care Advisor (6 Month Contract) | 28,000

Location: Fully Remote

We're excited to offer an excellent opportunity for an experienced customer service professional to join a fast-growing fashion and lifestyle brand that prides itself on delivering outstanding service. As part of the Customer Care team, you'll be at the heart of the business, ensuring every interaction reflects the brand's values and creates a positive, lasting impression.

This is a fast-paced and rewarding role where you'll support customers across multiple channels, including phone, email, live chat, and social media. We're looking for someone who is passionate about people, thrives on problem-solving, and brings energy, empathy, and professionalism to every conversation.

• Deliver a friendly, personalised, and professional service to every customer.

• Respond promptly to customer queries across phone, email, live chat, and social media.

• Resolve enquiries relating to orders, deliveries, returns, and refunds with efficiency and care.

• Work closely with courier partners, warehouses, and internal teams to resolve issues seamlessly.

• Build strong customer relationships and use initiative to deliver the best outcomes.

• Collaborate with wider business teams to support overall customer experience.

• Monday to Friday standard shifts.

• 1 in every 3 Saturdays.

• 1-2 late shifts per week (11:30am - 8:00pm).

• Proven experience in a customer-facing role (e-commerce or fashion background essential).

• Excellent written and verbal communication, with strong attention to detail.

• Confident juggling multiple tasks in a fast-paced environment.

• Proactive problem-solver with the ability to work independently.

• Highly organised, adaptable, and committed to putting the customer first.

• Competitive salary of 28,000.

• Fully remote working with flexibility to suit your lifestyle.

• 25 days holiday (plus bank holidays) - Pro rata.

• Discretionary bonus scheme.

• A supportive, collaborative team culture with opportunities to grow and develop.

BBBH34368