1303 Customer Service Staff jobs in Reading

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Customer Service Advisor

Location: Reading
Working Pattern: Full Time

Duration: Temp ongoing, TBC

Hourly Rate: 12.50 per hour

Are you passionate about supporting people and creating a vibrant community? Our client is looking for a cheerful and organised Customer Service Advisor to join their dynamic team! This is an exciting opportunity to play a vital role in enhancing experiences and ensuring smooth operations within a residential scheme.

Key Responsibilities:

• Be the friendly voice answering queries via phone, email, or in person.
• Handle inquiries from residents, parents, universities, and stakeholders.
• Respond promptly to feedback and concerns, making sure residents feel heard and valued.
• Log customer issues and channel them to management as needed.

• Manage the distribution of post and oversee the parcel pick-up system.
• Create and share vibrant signage for notice boards throughout the scheme.
• draught written correspondence at the request of the management team.

• Welcome visitors with a warm smile while performing front-of-house and reception duties.
• Assist with various front-of-house tasks as they arise.

• Verify returned licence acceptances and ensure all necessary documents are in place.
• Prepare arrival packs filled with essential information for new residents.

• Conduct room viewings with enthusiasm.
• Perform thorough room inspections before new residents move in.
• Attend to regular inspections of residents' rooms, ensuring everything is in tip-top shape.
• Assist with show flat viewings and open days, especially during busy move-in and move-out weekends.

• Provide assistance to the Assistant Scheme Manager with various administrative tasks.
• Support room maintenance requests from other management team members.

• Keep our social media channels lively and engaging with regular updates.

Skills and Competencies:

• Strong organisational skills to keep everything running smoothly.
• Excellent communication skills to connect with people and staff alike.
• Meticulous attention to detail to ensure nothing is overlooked.
• Ability to work independently while also thriving in a team environment.

Working Conditions:

• Monday to Friday, 09:00 to 17:30 with a 30-minute lunch break.

If you're ready to make a difference in the lives of people and contribute to a thriving community, we want to hear from you! Join our client as a Customer Service Advisor and be part of an enthusiastic team!

Apply now and help us create a welcoming and supportive environment for all!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Join Our Team as a Customer Service Representative!

Location: Newbury, West Berkshire

Contract Type: Temporary to Permanent

Hourly Pay: 13.50 per hour

Are you a customer-focused professional with a passion for providing exceptional service? Do you thrive in a dynamic environment where your skills can shine? If so, we have an exciting opportunity for you!

As a Customer Service Representative, you will play a pivotal role in ensuring our clients receive the highest level of support. You'll be the friendly voice our customers can rely on, making a real difference in their experience with our organisation.

Key Responsibilities:

• Process repair and work orders, including managing loaner equipment
• Arrange returns and collections, ensuring accurate proof of delivery and pricing requests
• Handle incoming emails and calls with professionalism and enthusiasm
• Proactively communicate with both internal and external customers
• Investigate and resolve invoice disputes efficiently
• Log issues and follow up on resolutions, ensuring customers are kept informed
• Collaborate with colleagues to prioritise tasks and streamline processes
• Mentor and support junior customer service representatives

What We're Looking For:

Experience/Skills:

• Previous experience in technical customer service, order management, or contact centre roles
• Proven ability to build strong relationships with customers and colleagues
• Excellent communication skills, both verbal and written
• Advanced knowledge of MS Excel, MS Outlook, MS Word, and ERP systems
• Ability to handle difficult situations independently and calmly
• Strong customer focus with a positive, can-do attitude
• Ability to work under pressure while maintaining effective communication
• Proven problem-solving skills and the ability to prioritise workload
• A collaborative spirit with a drive for high-performance standards
• Integrity and the willingness to take the initiative in process improvements

Ready to take the next step in your career? If you're excited about making a difference and providing top-notch customer service, we want to hear from you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Breakdown Coordinator
Uxbridge
£30,000 per annum + Benefits

NEOS Engineering are partnered with a leading construction business operating across multiple UK depots is recruiting a Breakdown Coordinator. Our client, renowned for sustainability and innovation in essential services, is seeking a proactive individual to manage vehicle incidents and support fleet operations following continued growth.

The Role:

As a Breakdown Coordinator, you will manage vehicle breakdowns to minimise downtime, acting as the key liaison for drivers, maintenance teams, and external providers while ensuring clear communication and compliance.

Key responsibilities include:

• Responding promptly to breakdowns, assessing situations, and arranging assistance such as towing or repairs.
• Coordinating vehicle replacements in line with company policies and safety standards.
• Serving as the primary contact between drivers, maintenance teams, and management for timely updates.
• Maintaining accurate records of incidents, repairs, and follow-up actions.
• Liaising with external service providers for efficient, high-quality repairs.
• Monitoring breakdown trends to inform preventative maintenance and enhance fleet performance.
• Ensuring all activities adhere to safety regulations, company policies, and industry standards.

Candidate Requirements:

• Proven experience as a Breakdown Coordinator or in logistics coordination/fleet management.
• Knowledge of vehicle repair processes (desirable but not essential).
• Excellent communication and interpersonal skills for stakeholder liaison.
• Strong problem-solving abilities and capacity to manage priorities under pressure.
• Proficiency in software for tracking and reporting breakdowns.
• Professional, customer-focused approach with a positive and resilient attitude.

Salary & Benefits:

• Salary of £30,000 per annum.
• 24-26 days holiday per annum (inclusive of bank holidays).
• Company pension scheme.
• Employee benefits programme with discounts at major retailers.
• Cycle to work scheme and employee assistance programme.
• Full-time, permanent position with career development opportunities.

This is an excellent opportunity for a organised professional to join a dynamic team in a growing construction business, contributing to fleet efficiency while benefiting from comprehensive perks and progression.

Customer Service Advisor
Guildford
£25,000 to £0,000 per annum + Quarterly and Loyalty Bonuses + Benefits

NEOS Engineering are partnered with a leading independent plant and tool hire company who are seeking a Customer Service Advisor for their busy Guildford depot. Our client have a busy depot, with multiple depots across the nation. They are seeking a customer service advisor who is proactive and customer-focused individual to join their team, contributing to their ambitious growth plans through exceptional service and sales.

The Role:

As a Customer Service Advisor, you will play a key role in delivering outstanding customer experiences at the trade counter and over the phone. This position combines face-to-face and telephone-based customer service with sales responsibilities, including upselling and cross-selling to maximise opportunities.

Key responsibilities include:

• Handling customer enquiries via phone and at the trade counter with professionalism.
• Closing sales while identifying opportunities for upselling and cross-selling.
• Following up on customer quotes to secure orders.
• Providing product and service information to assist customers.
• Managing and resolving customer complaints effectively.
• Capturing accurate customer information for quality order processing.
• Delivering excellent customer service to build strong relationships.

Candidate Requirements:

• Experience in a sales development or customer service role (essential).
• Background in plant or tool hire (advantageous but not required).
• Excellent verbal and written communication skills with strong listening abilities.
• Confident in handling objections and closing sales opportunities.
• Proactive, competitive, and customer-focused with a ‘can-do’ attitude.
• Strong problem-solving skills and ability to build rapport with customers.
• Call centre or customer service experience (preferable).

Salary & Benefits:

• Basic salary between £25, 0 – £2 500 per annum.
• Quarterly and loyalty bonus schemes.
• 28 days holiday (inclusive of bank holidays).
• Perk Box, birthday gift, employee discount, and free parking.
• Monday to Friday schedule (7:00am–5:00pm, no weekends).

This is an excellent opportunity for a driven individual to join a thriving plant and tool hire company, contributing to its success while developing their career in a dynamic, customer-facing role.

• Providing professional and friendly support to customers via telephone.
• Logging customer interactions and data accurately into the system.
• Ensuring all customer details are correctly recorded and maintained.
• Supporting general administrative duties as required by the team.
• Collaborating with a small, friendly team to deliver excellent service.

• Excellent telephone manner and strong communication skills.
• Reliable, organised, and detail focused.
• Confident using computer systems and inputting data with accuracy.
• Previous experience in a customer service or administrative role is preferred.
• Available to start immediately and commit for at least 2 months.

• Immediate start with weekly pay.
• On site parking.
• Supportive and friendly working environment.
• Opportunity to gain experience with a well regarded client.

We are looking for a Customer Service Advisor to join a small, dynamic organisation on a full time, permanent basis.

Benefits:

• 20 days holiday + bank holidays (increasing with length of service)
• On site parking
• Opportunities for progression
• Bonuses available
• Vouchers for higher profitability

As the Customer Service Advisor, you will be responsible for:

• Managing web orders, picking and packing goods.
• Liaising with clients and suppliers to ensure smooth order processing and delivery.
• Updating order details, deliveries and incoming stock.
• Oversee the checking in of goods delivered to the premises.
• Coordinate time-sensitive deliveries.
• Provide excellent customer service, maintaining a professional and pleasant manner in all client and supplier interactions.

The successful Customer Service Advisor have the following related skills / experience:

• Excellent customer service skills.
• Strong organisational skills.
• Good IT skills.

For more information, please contact Julie Harding or Chloe Bennett on (phone number removed)