50 Customer Service Staff jobs in Reading
Customer Service Representative
Posted today
Job Viewed
Job Description
Customer Service Associate (Renewals) – IRIS Software Group
Location: Slough
Job Type: Full-time
Are you a natural people-person with a passion for helping customers? Do you enjoy solving problems, building relationships, and making a real impact in a business? If so, you could be a perfect fit for our Customer Service Associate (Renewals) role at IRIS Software Group !
We’re looking for someone friendly, proactive, and organised to join our vibrant team. In this role, you’ll support our existing customers through the renewal process, ensuring they stay happy, supported, and see continued value from our software.
What you'll be doing:
- Speaking with existing customers and guiding them through their renewal journey
- Building strong relationships to ensure a positive customer experience
- Identifying and resolving issues that may affect customer satisfaction or retention
- Working closely with our sales and support teams to deliver a joined-up customer service
- Keeping accurate records and updating our systems with renewal progress
- Spotting opportunities to add extra value to a customer’s account
What we're looking for:
- Previous experience in customer service, account management or renewals (ideally 1–2 years)
- A confident communicator – both over the phone and by email
- Someone who enjoys solving problems and keeping customers happy
- Strong attention to detail and good organizational skills
- A team player who thrives in a fast-paced environment
- Experience working in software/SaaS is a bonus, but not essential
Why join IRIS?
At IRIS, we don’t just build software – we build futures. You’ll be part of a supportive, inclusive team that’s passionate about helping businesses succeed.
Ready to take the next step in your customer service career – with a commercial twist? Apply now and let’s chat!
#CustomerServiceJobs #RenewalsRole #HiringNow #IRISSoftware #SloughJobs #SaaSJobs #PeopleFirst
Customer Service Representative - FTC
Posted 23 days ago
Job Viewed
Job Description
**Pioneering trusted medical solutions to improve the lives we touch:** Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit by convatec, a subsidiary of Convatec, is a dedicated provider of customer support services to the stoma, continence and wound care community who have built a 30-year reputation based on the delivery of the highest quality homecare services. Amcare by Convatec care centres are located in Cheltenham, Basingstoke, Dartford, Lincoln, Nottingham, Runcorn, South Shields and Stirling. Our national distribution centre is in Sunderland.
The Customer Service Representative is a crucial role providing outstanding Customer Care whilst supporting all Amcare by Convatec Customers. Delivering prompt responses to customer queries. Ensuring efficient processing of Customer orders. Maximise all new business opportunities through referral leads. Grow business value by retaining existing customers.
**Please note this is a Fixed Term Contract until End of August 2026.**
Key Responsibilities:
+ Support customers by phone, electronically and face to face.
+ Process customer orders received via inbound and outbound telephone, email and post.
+ Respond promptly to customer and colleague enquiries.
+ Maintain complete and accurate records of all customer interactions in the company CRM system
+ Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist
+ Drive long term business relationships and strengthen retention via customer registration to me+ programme.
+ Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets.
+ Displays sensitivity to the customer's needs including the need for confidentiality and discretion in written and spoken communication
+ Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
+ Develops relationships with customers through empathy and diplomacy
**Skills & Experience:**
+ High levels of empathy with active listening skills
+ Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
+ Ability to work collaboratively with internal and external stakeholders
+ High Level of organisational skills and an ability to prioritise workload whilst multitasking
+ Excellent verbal, written and face to face communication skills
+ Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing
+ Ability to work independently and as a team
+ Proven track record of working towards KPI's and targets
+ Attention to detail with a high level of accuracy
+ Telephony, CRM and prescription system experience
**Qualifications/Education:**
+ At least 1-2 years of significant practical experience in customer services role
**Working Conditions**
Working hours: Monday - Friday 9-5, our lines are open from 8am to 8pm, flexibility is required in case necessary to cover other turns + with rotation of Saturdays 9am - 1pm
This role can be fully onsite or working a couple of days from home
**Ready to join us?**
At Convatec we're pioneering trusted medical solutions to improve the lives we touch. If you're ready to make a real impact, apply today and help us bring our Forever Caring promise to life.
#LI-CM1
#LI-Hybrid
**Beware of scams online or from individuals claiming to represent Convatec**
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at .
**Equal opportunities**
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
**Notice to Agency and Search Firm Representatives**
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
**Already a Convatec employee?**
**If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!**
Senior Customer Service Representative
Posted 14 days ago
Job Viewed
Job Description
Responsibilities:
- Handle inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
- Provide detailed information about products, services, and policies.
- Process orders, returns, and exchanges accurately.
- Escalate complex issues to appropriate departments or supervisors when necessary.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve customer service processes and customer experience.
- Gather customer feedback and report on trends and common issues.
- Assist with training and mentoring new customer service representatives.
- Contribute to team goals and objectives.
- Represent the company in a positive and professional manner at all times.
- Proven experience in a customer service role, preferably in e-commerce or retail.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and other customer support tools.
- Ability to remain calm and patient under pressure.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a remote team.
- High school diploma or equivalent; some college coursework is a plus.
- Adaptability and willingness to learn new processes and systems.
- A genuine passion for providing outstanding customer service.
Customer Service Representative (French Speaking)
Posted 282 days ago
Job Viewed
Job Description
Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.
To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.
Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.
The Role:
As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.
Key Responsibilities:
You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.
You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.
You will deliver world class support and guidance to a range of global customers within the Customer Service department through:
- Order and enquiry handling
- Training and Process
- Customer Relationship & Support
Requirements
- Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
- Educated to a minimum of GCSE and or equivalent regional qualification
- Demonstrable experience of working in a Customer service environment
- Excellent communication skills with a customer centric focus
- Ability to multitask with ensuring great organisational skills
- Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
- Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage
Benefits
- 27 days holiday plus 8 bank holidays
- Pension contributions 4.5% matched
- Life assurance 4 x annual salary
- Flexible Benefits Platform with £25/month Company contribution
- Annual salary review
- Independent financial advice service
- Enhanced Employee Assistance Programme
- Shopping discounts with retailers
- Long service awards
- Recognition scheme & employee of the year awards
If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.
Interested? We would love to hear from you, please apply today for consideration.
Customer Service Advisor
Posted today
Job Viewed
Job Description
Customer Service Advisor
Posted today
Job Viewed
Job Description
**Who are we?**
We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive.
**The role**
**What will you be doing?**
Position: Customer Service Advisor
Location: Basingstoke with hybrid working
**What will you bring?**
Our Unum UK Dental Insurance team are looking for Customer Service Advisors to deliver an exceptional service to our customers. You will be responsible for providing a strong call handling experience with excellent verbal and written communication.
To ensure success in this role you will need to:
+ Be proactive, curious and a confident communicator
+ Have a willingness to learn
+ Speak to sales teams, brokers, clients, claimants, or medical providers
+ Have good attention to detail and work in a varied and fast-paced environment
+ Provide accurate policy, quote or renewal information
+ Work autonomously, as well as collaboratively in a team
+ Be able to use IT internal systems on a day-day basis with strong administration skills
The successful Customer Service Advisors can expect:
+ Full training
+ Generous Bonus
+ DC Pension scheme
+ Life, medical and income Insurance
+ Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
+ 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
+ Monday - Friday (no weekends)
+ Salary sacrifice electric car scheme with free on site electric chargers.
Unum operates a hybrid working model, our Teams come into the office 3 days per week and will be required to attend office full time for the first month for training purposes.
Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services, administration or insurance/financial services.
From our experience, this position is commutable from Farnborough, down to Guildford, Winchester or across Andover.
#LI-AM1
#LI-hybrid
**Why join us?**
At Unum, we've created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We've built a supportive, inclusive environment ( where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
Company:
Unum UK
Customer Service Specialist
Posted 2 days ago
Job Viewed
Job Description
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
We are currently recruiting for motivated and enthusiastic individuals to join our hugely successful Road Logistics in Basingstoke as a Customer service Specialist. This is an exciting opportunity to join one of the world's leading logistics and freight forwarding companies and will help you to gain an insight into the industry and help you to forge a career in a global organisation.Your role is to provide high levels of customer service and operational support to our high-profile client base by processing and monitoring shipments. Compliance is very important within this vertical so attention to detail is key.
**How you create impact**
+ Provide operational support for specific customers and team members.
+ To liaise with all relevant parties throughout the shipment to organise the movement of goods
+ To deal with any issues that may arise during a shipment and ensure the client is updated
+ Work with the customs department and customer to ensure full compliance with HMRC regulations.
+ Work in accordance with specific customer SOPs
+ To process sales and purchase invoices
+ Working at all times to enable and develop a team culture
+ Completing any reasonable task requested of you by your supervisor/manager in a timely manner.
+ When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained
+ To understand and adhere to the health and safety regulations at all times to ensure the safety of yourself and your colleagues.
+ Ensure that all compliance and related training is up to date.
**What we would like you to bring**
+ Some understanding or experience in logistics is preferable
+ Five GCSEs at grades 3 - 9 / A*-D (including Maths & English)
+ Excellent Customer Service skills
+ Ability to work to deadlines
+ Strong communication and interpersonal skills
**What's in it for you**
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Be The First To Know
About the latest Customer service staff Jobs in Reading !
Customer Service Advisor
Posted 4 days ago
Job Viewed
Job Description
Customer Service Advisor
£22,000 – £0,000 | Ruislip | Permanent
A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.
What you’ll be doing:
- Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
- Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
- Building strong relationships to ensure long-term customer loyalty and retention
- Working towards individual and team sales/KPI targets with a focus on high performance
- Delivering a professional, customer-focused experience that drives both satisfaction and results
Who we’re looking for:
- Previous experience in sales, telesales, or customer service within a target-driven environment
- Confident, enthusiastic, and commercially minded communicator
- Results-oriented with the drive to exceed goals and celebrate success
- Motivated, reliable, and proactive problem solver
- Keen to learn, develop, and progress within a growing insurance business
What’s in it for you?
- Competitive salary of £22,00 – £3 000 (dependent on experience)
- Monday to Friday, 37.5 hours per week
- Full training provided with ongoing career development support
- Clear progression routes within a fast-growing business
- A collaborative and supportive team culture that recognises and rewards achievement
Customer Service Manager
Posted 16 days ago
Job Viewed
Job Description
- Leading, coaching, and motivating a team of customer service representatives to achieve service excellence.
- Developing and implementing customer service policies and procedures to ensure consistent and high-quality support.
- Monitoring customer service performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and identifying areas for improvement.
- Handling escalated customer complaints and resolving complex issues in a timely and professional manner.
- Training new customer service agents on products, services, and customer interaction best practices.
- Managing the customer service schedule and ensuring adequate coverage across all support channels.
- Collaborating with other departments (e.g., Sales, Product Development) to address customer feedback and improve overall customer satisfaction.
- Implementing and optimizing customer service tools and technologies (e.g., CRM, helpdesk software).
- Analyzing customer feedback and identifying trends to provide insights for product and service enhancements.
- Ensuring compliance with company standards and customer service best practices.
- Proven experience as a Customer Service Manager or similar leadership role.
- Demonstrated ability to lead and develop a high-performing customer service team.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer service software and CRM systems.
- Ability to analyze data and generate reports on customer service performance.
- Strong organizational and time management skills.
- A passion for delivering exceptional customer service and building customer loyalty.
- Flexibility to work effectively in a hybrid model.
Customer Service Advisor
Posted today
Job Viewed
Job Description
Customer Service Advisor – Entry Level (Graduate Role)
Location: Guildford – Fully Office Based
Employment Type: Full-Time, Permanent
Are you a recent graduate looking to kickstart your career in a dynamic and supportive office environment? We’re seeking a proactive and detail-oriented Customer Service Advisor to join a busy team in Guildford. This is a fantastic opportunity to gain hands-on experience in customer service, order processing, and data analysis within a fast-paced commercial setting. Day-to-day communication is predominantly handled through email, with periodic telephone conversations.
Key Responsibilities:
- Deliver a high standard of customer service to a portfolio of retail and wholesale clients ·
- Accurately process sales orders and provide timely updates to customers·
- Manage and resolve claims , ensuring timely closure·
- Take ownership of key accounts , ensuring clear communication and service excellence·
- Analyse and report on claims data monthly to support KPI targets ·
- Track stock levels and prompt orders to prevent shortages
What We’re Looking For:
- A recent graduate with a BSc degree in any field ·
- Strong communication and interpersonal skills
- Excellent attention to detail and organisational abilities
- Comfortable working with computer systems
- A proactive mindset with a willingness to learn and grow
Why Apply?
- Supportive team environment with full training provided
- Opportunity to develop core business and customer service skills
- Convenient Guildford location with excellent transport links
- Great long term progression opportunities
Ready to launch your career? Apply now and become part of a team that values precision, communication, and customer satisfaction.
Key Words:
Entry level, trainee, graduate role, customer service, administrative, administration, sales support, account manager, management, stock control, invoice, tracking, sales orders, processing, key accounts, data analysis.