1414 Customer Service Staff jobs in Reading

Dynamite Recruitment are assisting with the recruit of a Customer Service Advisor  within an insurance company based in Alton. 

As a Customer Service Advisor, you’ll be the first point of contact for customers, providing friendly, efficient, and knowledgeable support. You'll help resolve enquiries, offer guidance on insurance products, and contribute to customer satisfaction and business growth.

Key Responsibilities

• Respond promptly to customer enquiries via phone and email, covering a range of general insurance products (e.g., household, motor, travel, commercial).
• Collaborate with team members and other departments (e.g., underwriting, claims) to ensure smooth service delivery.
• Identify opportunities to upsell relevant products and generate leads for risk management or financial services.
• Ensure compliance with regulatory requirements and maintain accurate records in the CRM system.
• Continuously develop product knowledge and participate in training to enhance your skills.

Requirements

• Experience in customer service, ideally in insurance or financial services.
• Strong communication skills with the ability to explain complex topics clearly.
• Empathetic, professional approach—especially when handling challenging situations.
• Self-motivated with a proactive attitude toward learning and development.

£24,000 - £26,500
Office based, Alton
Must have access to own transport due to office location

For more details please apply or contact Tegan at Dynamite Recruitment

Customer Service Engineer - Imaging Equipment - Field based

Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1)

Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.

What are my responsibilities?

Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. 

• Ensure material parts are processed in accordance with policy 
li>Maintain all test equipment, tools and company property in good and working order  li>Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met  li>Maintain good communications and team working with all Managers and Colleagues  li>Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times  li>Identify any opportunities to improve efficiency and effectiveness of team processes.  li>Complete personal administration and company mandatory training in a timely and accurate manner  li>When applicable provide out of hours technical service support and complete individual mandatory weekend working provision  li>Attend product training courses in Europe and USA in order to build competence in providing technical assistance and support to customers  li>Work as part of a multidisciplinary team within customer services to ensure our company values are achieved

 What do I need to qualify for this job?

li>HNC/HND in an Electronics, Engineering, or Bio-Chemistry related field
• Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
• Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels
• You must hold a full UK driving license

Additional Information:

li>Area covered is largely but not exclusively Surrey/Hampshire/London and surrounding areas li>A flexible approach to travel
• Essential training will be required in our European and USA training centres.
• Candidates can expect to spend on average 4 hours travelling each day
• A mentoring training program will be assigned to you to assist your journey and development. Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process

Being part of our team:

Siemens Healthineers is a leading medical technology company with an over 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients. Our technologies touch an estimated 5 million patients globally every day. Therefore, we are committed to helping our healthcare partners to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as leading the way in innovation of digital health and enterprise services.

Our Benefits:

li>Generous pension contribution
• Company vehicle
• 26 days holiday + bank holidays
• Bonus and share scheme
• Access to our flexible benefits from private medical insurance to financial guidance
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year
• Support from our 24/7 employee assistance programme
• Access to career development via apprenticeship levy to achieve external qualifications

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

Customer Service Engineer - Imaging Equipment - Field based

Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1)

Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.

What are my responsibilities?

Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. 

• Ensure material parts are processed in accordance with policy 
li>Maintain all test equipment, tools and company property in good and working order  li>Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met  li>Maintain good communications and team working with all Managers and Colleagues  li>Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times  li>Identify any opportunities to improve efficiency and effectiveness of team processes.  li>Complete personal administration and company mandatory training in a timely and accurate manner  li>When applicable provide out of hours technical service support and complete individual mandatory weekend working provision  li>Attend product training courses in Europe and USA in order to build competence in providing technical assistance and support to customers  li>Work as part of a multidisciplinary team within customer services to ensure our company values are achieved

 What do I need to qualify for this job?

li>HNC/HND in an Electronics, Engineering, or Bio-Chemistry related field
• Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
• Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels
• You must hold a full UK driving license

Additional Information:

li>Area covered is largely but not exclusively Surrey/Hampshire/London and surrounding areas li>A flexible approach to travel
• Essential training will be required in our European and USA training centres.
• Candidates can expect to spend on average 4 hours travelling each day
• A mentoring training program will be assigned to you to assist your journey and development. Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process

Being part of our team:

Siemens Healthineers is a leading medical technology company with an over 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients. Our technologies touch an estimated 5 million patients globally every day. Therefore, we are committed to helping our healthcare partners to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as leading the way in innovation of digital health and enterprise services.

Our Benefits:

li>Generous pension contribution
• Company vehicle
• 26 days holiday + bank holidays
• Bonus and share scheme
• Access to our flexible benefits from private medical insurance to financial guidance
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year
• Support from our 24/7 employee assistance programme
• Access to career development via apprenticeship levy to achieve external qualifications

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

**It's more than a job**



When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.



**u200e**



We are currently recruiting for motivated and enthusiastic individuals to join our hugely successful Road Logistics in Basingstoke as a Customer service Specialist. This is an exciting opportunity to join one of the worldu2019s leading logistics and freight forwarding companies and will help you to gain an insight into the industry and help you to forge a career in a global organisation.Your role is to provide high levels of customer service and operational support to our high-profile client base by processing and monitoring shipments. Compliance is very important within this vertical so attention to detail is key.



**How you create impact**


Provide operational support for specific customers and team members.
To liaise with all relevant parties throughout the shipment to organise the movement of goods
To deal with any issues that may arise during a shipment and ensure the client is updated
Work with the customs department and customer to ensure full compliance with HMRC regulations.
Work in accordance with specific customer SOPs
To process sales and purchase invoices
Working at all times to enable and develop a team culture
Completing any reasonable task requested of you by your supervisor/manager in a timely manner.
When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained
To understand and adhere to the health and safety regulations at all times to ensure the safety of yourself and your colleagues.
Ensure that all compliance and related training is up to date.



**What we would like you to bring**


Some understanding or experience in logistics is preferable
Five GCSEs at grades 3 u2013 9 / A*-D (including Maths & English)
Excellent Customer Service skills
Ability to work to deadlines
Strong communication and interpersonal skills



**What's in it for you**



If you would like to become a valued member of our team, we will make sure that youu2019re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.



**Who we are**



Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.



As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.



We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

**Before you apply to a job, select your language preference from the options available at the top right of this page.**



Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.



**Job Description:**



**Company overview**



Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.



**Job** **Purpose:**



To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companiesu2019 standards, providing support for team members, attending management meetings, meetings with clients if required, assisting auditors.



Main Duties and Responsibilities:


To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.


To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).


Working with customers on daily basis with the aim of developing an excellent working relationship.


Analysis of repetitive operational problems and development of possible service solutions.


Advisecustomer latest booking times and documentation required.


Booking shipment with use of Marken booking system.


Supporting other departments within Marken u2013 Customer RelationshipManagement/Transport/Operations and Sales


Supplying customers with Marken Service information,


Potential customer information to be given to the Sales department


Keeping Customer services team holiday, sickness, overtime records


Arranging Customers Services shift Roster


Attending management meetings weekly


Attending meetings with customers if required


Assisting auditors if required


Training Customers services staff


Overseeing daily Customer Services operations and monitoring level of service provided for Direct to Patient (DTP) _._



Qualifications:


High school degree or equivalent and two years of customer service experience


Skilled using Microsoft Suite (Excel and Word) and knowledgeable with computers


Experience working with key decision makers


Experience of courier or freight industry


Excellent communication skills, great teamwork andthe ability to influence others


Excellent problem solving and prioritization skills essential.


Flexibility in working hours is required u2013 weekend coverage, ability to handle shift work is required



**Employee Type:**



Permanent



UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

**Before you apply to a job, select your language preference from the options available at the top right of this page.**



Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.



**Job Description:**



**Company overview**



Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.



**Job** **Purpose:**



To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companiesu2019 standards, providing support for team members, attending management meetings, meetings with clients if required, assisting auditors.



Main Duties and Responsibilities:


To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.


To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).


Working with customers on daily basis with the aim of developing an excellent working relationship.


Analysis of repetitive operational problems and development of possible service solutions.


Advisecustomer latest booking times and documentation required.


Booking shipment with use of Marken booking system.


Supporting other departments within Marken u2013 Customer RelationshipManagement/Transport/Operations and Sales


Supplying customers with Marken Service information,


Potential customer information to be given to the Sales department


Keeping Customer services team holiday, sickness, overtime records


Arranging Customers Services shift Roster


Attending management meetings weekly


Attending meetings with customers if required


Assisting auditors if required


Training Customers services staff


Overseeing daily Customer Services operations and monitoring level of service provided for Direct to Patient (DTP) _._



Qualifications:


High school degree or equivalent and two years of customer service experience


Skilled using Microsoft Suite (Excel and Word) and knowledgeable with computers


Experience working with key decision makers


Experience of courier or freight industry


Excellent communication skills, great teamwork andthe ability to influence others


Excellent problem solving and prioritization skills essential.


Flexibility in working hours is required u2013 weekend coverage, ability to handle shift work is required



**Employee Type:**



Permanent



UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Remote Customer Care Advisor (6 Month Contract) | 28,000

Location: Fully Remote

We're excited to offer an excellent opportunity for an experienced customer service professional to join a fast-growing fashion and lifestyle brand that prides itself on delivering outstanding service. As part of the Customer Care team, you'll be at the heart of the business, ensuring every interaction reflects the brand's values and creates a positive, lasting impression.

This is a fast-paced and rewarding role where you'll support customers across multiple channels, including phone, email, live chat, and social media. We're looking for someone who is passionate about people, thrives on problem-solving, and brings energy, empathy, and professionalism to every conversation.

Customer Service Advisor Responsibilities:

• Deliver a friendly, personalised, and professional service to every customer.

• Respond promptly to customer queries across phone, email, live chat, and social media.

• Resolve enquiries relating to orders, deliveries, returns, and refunds with efficiency and care.

• Work closely with courier partners, warehouses, and internal teams to resolve issues seamlessly.

• Build strong customer relationships and use initiative to deliver the best outcomes.

• Collaborate with wider business teams to support overall customer experience.

Working Hours:

• Monday to Friday standard shifts.

• 1 in every 3 Saturdays.

• 1-2 late shifts per week (11:30am - 8:00pm).

Customer Service Advisor Skills:

• Proven experience in a customer-facing role (e-commerce or fashion background essential).

• Excellent written and verbal communication, with strong attention to detail.

• Confident juggling multiple tasks in a fast-paced environment.

• Proactive problem-solver with the ability to work independently.

• Highly organised, adaptable, and committed to putting the customer first.

Customer Service Advisor Benefits:

• Competitive salary of 28,000.

• Fully remote working with flexibility to suit your lifestyle.

• 25 days holiday (plus bank holidays) - Pro rata.

• Discretionary bonus scheme.

• A supportive, collaborative team culture with opportunities to grow and develop.

BBBH34368

Are you passionate about delivering exceptional customer service and looking for a rewarding role in a dynamic environment? Our prestigious client in Marlow are seeking a dedicated Customer Service Executive to join their team.

As a Customer Service Executive, you will be the first point of contact for customers, ensuring their needs are met with efficiency and professionalism. The position offers a chance to develop your skills in a supportive and forward-thinking company.

Key Responsibilities:
- Engage directly with customers via telephone or electronic communication.
- Manage direct customer orders following the internal sales order process meticulously.
- Address and resolve general and order-specific customer enquiries promptly and effectively.
- Handle return requests efficiently, ensuring all relevant systems are updated in line with company procedures.
- Provide support with order status updates and delivery tracking queries.

Skills and Experience Required:
- Previous experience in a Customer Service role is essential.
- Order processing experience is essential 
- Proficiency in CRM systems, preferably SalesForce. 
- A self-motivated, passionate, and enthusiastic approach to work, with a commitment to delivering excellent customer service.
- Exceptional communication skills, both oral and written.

Company Benefits: 
- Hybrid working after probation
- Private Medical Insurance
- Private Dental
- Family Discounts
- 25 Days Holiday + Bank Holidays
- Plus more!

My client based in Egham require an experienced Customer Support Advisor with excellent administrative, customer services, data entry / data input, time-management, organisational and communication skills with the ability to work to a high level of accuracy. This is a hybrid role working Monday to Friday, fulltime, permanent. The salary is £24000-£26500 plus bonus.

Joining a well-established Customer Support Team of a global brand based in Egham, Surrey, working as the Customer Support Advisor you will be the first point of contact for all customer interactions and will strive to maintain and build upon these existing relationships, exceeding customer expectations.

DUTIES As the Customer Support Advisor your duties and responsibilities include:
• Process orders, credit and debits
• Process returns and resolve complaints
• Answer phones, emails and web enquiries
• Make proactive calls and emails to customers
• Manage backorders and Outlook tasks on a daily basis

This is an excellent opportunity to join a high achieving, friendly team within a forward thinking company.