843 Customer Service Team Management jobs in the United Kingdom

We are currently recruiting for a a few roles in the Client Support space at Miller from Entry Level to experienced. Main responsibilities are to provide prompt, accurate and effective account management support directly to clients and client facing teams.

• Understand the clients’ business and risk management needs and support the delivery of those needs through the provision of ongoing service
• Initiate and keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed
• Liaise with Account Executives / Client facing teams to ensure all relevant information is gathered in the preparation of market documentation (Renewals, Endorsements etc) and that it matches the client/markets requirements
• Develop and produce bespoke wordings for clients as well as developing other wording products as required
• Ensure agreed wording changes are incorporated within contracts as required
• Support the creation of presentations for both new and existing clients
• Prepare accurate and timely production of client documentation (Market Reform Contracts, Evidence of Cover, Policies, slips, wordings clauses etc) in accordance with client and market needs. Provide suggestions as to how cover can be enhanced where appropriate?
• Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines, diarising as appropriate
• Liaise with appropriate teams to assist the delivery and processing of insurance placements
• Maintain accurate and concise e-files (FLEX) and workflow using appropriate corporate document management systems, as well as providing updates and progress reports to management when required
• Liaise with compliance to ensure all procedures are followed
• Accurate and timely input and recording of data in all applicable systems, including processing of premium, submission of documentation for London Market with Xchanging and monitoring of signings where appropriate
• Liaise closely with other teams to ensure PPWs are met
• Perform quality control checks on all documentation (slips and wordings) prior to broking
• Review, monitor and provide resolution to technical questions from clients, markets, credit control, claims and the business unit, to ensure that the client’s best interests are maintained
• Undertake / authorise second pair of eyes checks at relevant stages of the placement process
• Maintenance of slip and contract through quote and placement process using automation or e-platforms as necessary (ie PPL)
• Organise and assist with wordings contracts reviews in conjunction with Specialist and or Client teams
• Facilitate in the creation of Endorsements / MTA where necessary
• Assist with resolution of contractual issues
• Provide support to tender presentations
• Undertake overseas / electronic marketing of risk where necessary
• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, best practise, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
• Promote Miller brand and values to enhance Miller’s reputation in the market

Benefits

On top of a competitive salary we offer a fantastic benefits package including:

• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.

• Private Medical Insurance

• Medicare cash plan

• Minimum of 25 days annual leave (with flexibility to buy more)

• Life Assurance

• Income Protection

• Critical Illness cover

• Enhanced Maternity, Paternity Adoption and Shared Parental Leave

Client Support Specialist – Disputes

This is a client-facing position within the Solution Operations team, offering hands-on experience supporting legal teams with electronic bundle management across Litigations, Arbitrations, Inquests, and Inquiries. You’ll work closely with internal departments in a fast-paced, collaborative environment, helping to deliver an effective external service while contributing to the development of internal systems and processes.

The company is known for its people-first culture and is looking for a bright, proactive, and tech-savvy individual who’s keen to grow within the team and build a long-term career.

Key Responsibilities:

• Provide disputes technology support, including uploading and organising electronic documentation per client instructions

• Liaise directly with solicitors and barristers via phone and email, advising on best practices and resolving technical queries

• Conduct quality checks across multiple concurrent matters

• Manage team inboxes and internal communications efficiently

• Convert and manipulate Excel/CSV files for data import/export

• Troubleshoot client-reported issues and coordinate internal resolution

• Assist with hearing bundle exports, printing, and quality control

• Collaborate with Client Services to ensure smooth hearing delivery

• Accurately record task information for billing

What We’re Looking For:

• Strong attention to detail and ability to manage competing priorities

• Excellent communication skills and confident telephone manner

• Proficiency in Microsoft Office (especially Excel) and Adobe Acrobat

• Interest in technology, systems, and process improvement

• Experience in a professional, client-facing support role (legal tech preferred)

• Willingness to learn and use initiative

• Ability to work independently and as part of a team

Working Hours:

Rotating weekly shifts: Between 8am - 7pm

Benefits Include:

• Contributory pension plan

• 26 days annual leave + flexible working

• Private health insurance

• Loyalty share scheme

• Enhanced maternity/paternity leave

• Employee assistance programme

• EV salary sacrifice & cycle to work scheme

• Calm and mindfulness sessions

• Charity/dependent cover leave

• Modern office space & regular social event

Client Support Specialist – Disputes

This is a client-facing position within the Solution Operations team, offering hands-on experience supporting legal teams with electronic bundle management across Litigations, Arbitrations, Inquests, and Inquiries. You’ll work closely with internal departments in a fast-paced, collaborative environment, helping to deliver an effective external service while contributing to the development of internal systems and processes.

The company is known for its people-first culture and is looking for a bright, proactive, and tech-savvy individual who’s keen to grow within the team and build a long-term career.

Key Responsibilities:

• Provide disputes technology support, including uploading and organising electronic documentation per client instructions

• Liaise directly with solicitors and barristers via phone and email, advising on best practices and resolving technical queries

• Conduct quality checks across multiple concurrent matters

• Manage team inboxes and internal communications efficiently

• Convert and manipulate Excel/CSV files for data import/export

• Troubleshoot client-reported issues and coordinate internal resolution

• Assist with hearing bundle exports, printing, and quality control

• Collaborate with Client Services to ensure smooth hearing delivery

• Accurately record task information for billing

What We’re Looking For:

• Strong attention to detail and ability to manage competing priorities

• Excellent communication skills and confident telephone manner

• Proficiency in Microsoft Office (especially Excel) and Adobe Acrobat

• Interest in technology, systems, and process improvement

• Experience in a professional, client-facing support role (legal tech preferred)

• Willingness to learn and use initiative

• Ability to work independently and as part of a team

Working Hours:

Rotating weekly shifts: Between 8am - 7pm

Benefits Include:

• Contributory pension plan

• 26 days annual leave + flexible working

• Private health insurance

• Loyalty share scheme

• Enhanced maternity/paternity leave

• Employee assistance programme

• EV salary sacrifice & cycle to work scheme

• Calm and mindfulness sessions

• Charity/dependent cover leave

• Modern office space & regular social event

About Us
Spreadex has been operating for 25 years as a sports and financial spread betting provider. The business expanded to offer fixed odds betting in 2010, casino betting in 2011 and CFD trading in 2017. Spreadex is the only global operator to offer all these services under one brand.

After 25 years of sustained profits, we're now looking to take the next step and materially grow the business in the next 5 years on both the sports and financials side. Our ambitious plans are being supported by a material increase in our Marketing Budget and our expansion into Denmark. To support this growth, Spreadex is committed to more diversity and equality within our teams.

This opening provides the successful candidate with the opportunity to join a growing team in a vibrant office based in St Albans, just outside London. The role will be a mix of working from the office and working from home.

About The Position
The Client Support area has a wide-ranging remit and operates very much on a team basis. The department prides itself on offering extremely high levels of Customer Service and team members are encouraged to build a strong rapport with clients across our products.

What You Will Be Doing
The successful candidate will be responsible for:

• Assessing new account applications via our Experian systems and ensuring that minimum standards of ID and address verification have been achieved.
• Respond to client emails in a timely and professional manner and deal with client queries over telephone, live chat, and letter.
• The detection and prevention of fraudulent applications/activity.
• Reviewing documentation uploaded by our clients in order to assess appropriate affordability limits.
• Processing of payments to ensure our client receives their funds in a timely fashion.
• Analysing credit requests, authorising appropriate limits and contacting/ chasing debtors.
• Daily administration duties such as daily post, processing client cheques, arranging couriers, scanning and stationary orders.

About You

• Superior customer service skills.
• Professional and friendly telephone manner who can develop relationships with clients and members of staff in the trading room.
• Strong interpersonal skills, an inquisitive mindset and willingness to get involved in the "nitty gritty" aspects of the role whilst having the ability to develop the analytical aspects required.
• Someone who can multi-task, dealing with a wide range of queries regarding spread betting and our company procedures.
• Basic understanding of spread betting and be flexible to work evenings and weekends on a rota basis.

Benefits

• Competitive salary and bonus scheme
• Hybrid working (3 days in office), including 2 weeks remote working from any location after 6 months of service
• 25 days holiday, rising to 30 after 2 years
• Enhanced parental leave
• Contributory pension scheme
• Private medical insurance scheme
• Discounts for gym membership, travel & cinema
• Sabbatical after 10 years' of service

Spreadex has been operating for 25 years as a sports and financial spread betting provider. The business expanded to offer fixed odds betting in 2010, casino betting in 2011 and CFD trading in 2017. Spreadex is the only global operator to offer all of these services under one brand.

After 25 years of sustained profits, we're now looking to take the next step and materially grow the business in the next 5 years on both the sports and financials side. Our ambitious plans are being supported by a material increase in our Marketing Budget and our expansion into Denmark. To support this growth, Spreadex is committed to more diversity and equality within our teams.

• Lead, train, and mentor a team of customer support representatives, fostering a positive and high-performing environment.
• Handle escalated customer inquiries and complex technical issues, providing timely and effective resolutions.
• Develop and refine customer support processes, procedures, and knowledge base articles.
• Monitor key performance indicators (KPIs) for the support team and implement strategies for continuous improvement.
• Collaborate with other departments, such as Sales and Product Development, to address customer feedback and improve service offerings.
• Manage customer communication channels, including email, phone, and chat, ensuring prompt and professional responses.
• Gather customer feedback and analyze trends to identify areas for product or service enhancements.
• Ensure compliance with company policies and service level agreements (SLAs).
• Contribute to the development and implementation of customer support strategies.

• Proven experience in a customer service or technical support role, with at least 3 years in a leadership or supervisory capacity.
• Strong understanding of customer relationship management (CRM) principles and tools.
• Excellent problem-solving, analytical, and decision-making skills.
• Exceptional communication, interpersonal, and conflict-resolution abilities.
• Ability to manage and motivate a team effectively.
• Experience in developing and delivering training programs.
• Familiarity with IT support ticketing systems and helpdesk software.
• Ability to adapt to a hybrid work model, balancing remote and in-office responsibilities.
• A genuine passion for customer advocacy and delivering outstanding service.

Client Support Specialist – Disputes

This is a client-facing position within the Solution Operations team, offering hands-on experience supporting legal teams with electronic bundle management across Litigations, Arbitrations, Inquests, and Inquiries. You’ll work closely with internal departments in a fast-paced, collaborative environment, helping to deliver an effective external service while contributing to the development of internal systems and processes.

The company is known for its people-first culture and is looking for a bright, proactive, and tech-savvy individual who’s keen to grow within the team and build a long-term career.

Key Responsibilities:

• Provide disputes technology support, including uploading and organising electronic documentation per client instructions

• Liaise directly with solicitors and barristers via phone and email, advising on best practices and resolving technical queries

• Conduct quality checks across multiple concurrent matters

• Manage team inboxes and internal communications efficiently

• Convert and manipulate Excel/CSV files for data import/export

• Troubleshoot client-reported issues and coordinate internal resolution

• Assist with hearing bundle exports, printing, and quality control

• Collaborate with Client Services to ensure smooth hearing delivery

• Accurately record task information for billing

What We’re Looking For:

• Strong attention to detail and ability to manage competing priorities

• Excellent communication skills and confident telephone manner

• Proficiency in Microsoft Office (especially Excel) and Adobe Acrobat

• Interest in technology, systems, and process improvement

• Experience in a professional, client-facing support role (legal tech preferred)

• Willingness to learn and use initiative

• Ability to work independently and as part of a team

Working Hours:

Rotating weekly shifts: Between 8am - 7pm

Benefits Include:

• Contributory pension plan

• 26 days annual leave + flexible working

• Private health insurance

• Loyalty share scheme

• Enhanced maternity/paternity leave

• Employee assistance programme

• EV salary sacrifice & cycle to work scheme

• Calm and mindfulness sessions

• Charity/dependent cover leave

• Modern office space & regular social event

Client Support Specialist – Disputes

This is a client-facing position within the Solution Operations team, offering hands-on experience supporting legal teams with electronic bundle management across Litigations, Arbitrations, Inquests, and Inquiries. You’ll work closely with internal departments in a fast-paced, collaborative environment, helping to deliver an effective external service while contributing to the development of internal systems and processes.

The company is known for its people-first culture and is looking for a bright, proactive, and tech-savvy individual who’s keen to grow within the team and build a long-term career.

Key Responsibilities:

• Provide disputes technology support, including uploading and organising electronic documentation per client instructions

• Liaise directly with solicitors and barristers via phone and email, advising on best practices and resolving technical queries

• Conduct quality checks across multiple concurrent matters

• Manage team inboxes and internal communications efficiently

• Convert and manipulate Excel/CSV files for data import/export

• Troubleshoot client-reported issues and coordinate internal resolution

• Assist with hearing bundle exports, printing, and quality control

• Collaborate with Client Services to ensure smooth hearing delivery

• Accurately record task information for billing

What We’re Looking For:

• Strong attention to detail and ability to manage competing priorities

• Excellent communication skills and confident telephone manner

• Proficiency in Microsoft Office (especially Excel) and Adobe Acrobat

• Interest in technology, systems, and process improvement

• Experience in a professional, client-facing support role (legal tech preferred)

• Willingness to learn and use initiative

• Ability to work independently and as part of a team

Working Hours:

Rotating weekly shifts: Between 8am - 7pm

Benefits Include:

• Contributory pension plan

• 26 days annual leave + flexible working

• Private health insurance

• Loyalty share scheme

• Enhanced maternity/paternity leave

• Employee assistance programme

• EV salary sacrifice & cycle to work scheme

• Calm and mindfulness sessions

• Charity/dependent cover leave

• Modern office space & regular social event

Our client is a very well established financial planning firm based in Alderley Edge, Cheshire. They focus on goals-based holistic financial planning, often for people with complex circumstances or approaching retirement. They are also one of the top financial planning companies to work for in their region.

They are currently recruiting a Client Support Executive to join their growing team.

About you
To thrive as an Administrator, you will need specific experience and skills. You should be able to tick these boxes:
· Administration experience, preferably in a financial planning company
· A basic knowledge of investments, pensions and life assurance policies.
· Financial administration qualifications would be advantageous.
· Comfortable using different types of technology and systems, including CRM and project management systems, and a range of investment.

Responsibilities
· Processing authority letters, gathering financial data for new clients and annual reviews.
· Preparing application forms and client documentation.
· Processing financial transactions on platforms.
· Preparing client reviews, including gathering financial data, updating goals information and setting up meetings.
· Dealing with the post, emails and any correspondence relating to clients or their financial situation.
· Providing administrative support to the financial planners and paraplanners as required.
· Supporting clients with administrative queries and communication as required.

What is on offer
The opportunity to work in a supportive environment for continual learning. All technical qualification and training costs are met by the company.
The opportunity to be part of a team delivering truly great financial planning advice to our interesting and varied range of clients, working closely with all our financial planners and paraplanners.
Salary is dependent on experience.

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

In this dynamic and rewarding role, you’ll play a key part in supporting our Associate Consultants, Consultants, and Management in delivering outstanding solutions to our corporate clients.

Acting as the primary Pensions contact for our Specialist Markets team, you’ll encourage positive relationships and ensuring smooth communication.

We’re looking for someone who is passionate about providing a professional service to clients, colleagues, and third parties. You’ll work with clients and our administration team to ensure everything runs seamlessly, while always striving to go above and beyond expectations.

If you’re someone who thrives in a collaborative environment, takes pride in delivering excellence, and is eager to make a real impact in the corporate pensions and employee benefits space, we’d love to hear from you

• Support pension implementations alongside senior management and client owners.
• Anticipate and respond to client needs, ensuring outstanding service.
• Maintain up-to-date technical pensions knowledge to support clients. Provide proactive support to Consultants and Management.
• Develop effective relationships to deliver efficient service. Assist with client governance meetings and support client inquiries.
• Prepare and finalize client reports and presentations. Support campaign management and meeting preparation.
• Maintain knowledge of pension provider systems and portals.
• Monitor income and financial control over client budgets. Identify and progress new business opportunities.
• Handle diary and workflow efficiently. Ensure all client deadlines and service levels are met.
• Handle action points from meetings. Adhere to internal policies, laws, and regulations, putting clients at the heart of our business. Ensure compliance and take ownership for remedial actions if needed.

• Proven technical knowledge of Pensions, including products, markets, and regulatory standards, with ongoing training provided.
• Up-to-date industry, sector, and technical knowledge. Developing skills in communication, questioning, listening, report writing, and presenting.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and relevant internal systems.
• Commitment to treating customers fairly. Strong verbal and written communication skills.
• Excellent organizational skills, with the ability to meet tight deadlines and manage multiple tasks.
• High accuracy and attention to detail, producing high-standard documentation. Client-focused, proactive, and anticipates client needs

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.