47,132 Customer Service Teams jobs in the United Kingdom

Customer Relations Manager

Milton, Eastern £40000 Annually RCH Care Homes

Posted 14 days ago

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Job Description

permanent

RCH are looking for a Customer Relations Manager to work at Woodlands Care Centre, based in Central Cambridge

Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.

Main duties will be;

  • To plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
  • To be responsible for inputting accurate information on Care HQ (CRM system) and to manage the care seeker journey, such as visits to the home and follow-ups. Thus, ensuring the sales cycles is achieving the required conversion rates.
  • To deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
  • Managing the move in process in conjunction with the General Manager and ensuring the process is a smooth, seamless transition from choice to move in

About You:

  • Proven experience in a senior sales and marketing role within the care sector is essential
  • Strong understanding of the private care market
  • Exceptional leadership, communication, and relationship-building skills
  • Strategic thinker with a results-driven mindset
  • Willingness to travel across the specified regions

Why Join Us?

  • Work with a supportive and forward-thinking team
This advertiser has chosen not to accept applicants from your region.

Customer Relations Manager

Clapham Green, Eastern £40000 Annually RCH Care Homes

Posted 14 days ago

Job Viewed

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Job Description

permanent

RCH are looking for a Customer Relations Manager to work at Manton Heights Care Centre, based in Bedford.

Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.

Main duties will be;

  • To plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
  • To be responsible for inputting accurate information on Care HQ (CRM system) and to manage the care seeker journey, such as visits to the home and follow-ups. Thus, ensuring the sales cycles is achieving the required conversion rates.
  • To deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
  • Managing the move in process in conjunction with the General Manager and ensuring the process is a smooth, seamless transition from choice to move in

About You:

  • Proven experience in a senior sales and marketing role within the care sector is essential
  • Strong understanding of the private care market
  • Exceptional leadership, communication, and relationship-building skills
  • Strategic thinker with a results-driven mindset
  • Willingness to travel across the specified regions

Why Join Us?

  • Work with a supportive and forward-thinking team
This advertiser has chosen not to accept applicants from your region.

Customer Relations Manager

Clapham Green, Eastern RCH Care Homes

Posted 10 days ago

Job Viewed

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Job Description

full time

RCH are looking for a Customer Relations Manager to work at Manton Heights Care Centre, based in Bedford.

Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.

Main duties will be;

  • To plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
  • To be responsible for inputting accurate information on Care HQ (CRM system) and to manage the care seeker journey, such as visits to the home and follow-ups. Thus, ensuring the sales cycles is achieving the required conversion rates.
  • To deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
  • Managing the move in process in conjunction with the General Manager and ensuring the process is a smooth, seamless transition from choice to move in

About You:

  • Proven experience in a senior sales and marketing role within the care sector is essential
  • Strong understanding of the private care market
  • Exceptional leadership, communication, and relationship-building skills
  • Strategic thinker with a results-driven mindset
  • Willingness to travel across the specified regions

Why Join Us?

  • Work with a supportive and forward-thinking team
This advertiser has chosen not to accept applicants from your region.

Customer Relations Manager

Cambridgeshire, Eastern RCH Care Homes

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

full time

RCH are looking for a Customer Relations Manager to work at Woodlands Care Centre, based in Central Cambridge

Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.

Main duties will be;

  • To plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
  • To be responsible for inputting accurate information on Care HQ (CRM system) and to manage the care seeker journey, such as visits to the home and follow-ups. Thus, ensuring the sales cycles is achieving the required conversion rates.
  • To deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
  • Managing the move in process in conjunction with the General Manager and ensuring the process is a smooth, seamless transition from choice to move in

About You:

  • Proven experience in a senior sales and marketing role within the care sector is essential
  • Strong understanding of the private care market
  • Exceptional leadership, communication, and relationship-building skills
  • Strategic thinker with a results-driven mindset
  • Willingness to travel across the specified regions

Why Join Us?

  • Work with a supportive and forward-thinking team
This advertiser has chosen not to accept applicants from your region.

Customer Relations Manager

Wantage, South East Gold Care Homes

Posted 1 day ago

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Job Description

About our Home St. Katharine’s offers first-class care for residents with 70 beds. Conveniently located near Wantage Shopping Centre, which is regularly used for shopping trips by our residents, the home benefits from access to many local attractions. Each one of our residents benefits from unique, personalised care, designed to make their stay with us as enjoyable and fulfilling as possible. We are looking for a Customer Relationship Manager to build a trusting and positive relationship with key stakeholders, ambassadors in the community, prospective residents, and their families. You will be the first point of contact for our enquirers, and will effectively and empathetically support them in the journey of finding a care home for themselves or their loved ones, being on hand to answer their questions throughout and eventually welcoming them into our home when they move in. You will be an experienced sales professional, perhaps already in a role dealing with complex or consultative sales in a targeted environment. Your sales skills are important, but your natural ability to show empathy and nurture relationships will be what makes you stand out from the crowd. About you: Proven experience in targeted sales roles. Ability to create and nurture relationships and referrals with key stakeholders. You will have excellent IT skills and you will be familiar with using a sales CRM software package such as SalesForce. Excellent communication skills. Presentation skills. Target driven and customer centric. Empathetic and caring approach. What you will be doing: Managing all enquiries professionally and in a timely manner. Meeting set occupancy and revenue targets. Advancing enquiries through the sales process and conducting show rounds. Exceeding customer expectations and delivering a first-class customer experience. Business development and networking. Local marketing, including organising and managing events at the care home. Building awareness of the care home and establishing links and partnerships in the local community. Administrative duties, such as move in and contract paperwork. What you will need: A flexible approach to the needs of our customers and an understanding of the issues that older people face. A full UK driving licence. A positive attitude. Ability to meet targets and KPIs and deliver results. Benefits: Salary up to £30,000 per annum + Commission. ESAS – Salary Advance Employee Assistance Programme Perkbox Employee of the Month Long term service awards Blue Light Card Professional Development Refer a Friend
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Customer Relations Advisor

Glasgow, Scotland Sedgwick

Posted 13 days ago

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Job Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Customer Relations Advisor
**Job Location:** **Glasgow**
**Job Type:** **Permanent**
**Remuneration** **: Competitive salary taking into account skills, experience and qualifications**
**Join Sedgwick as a Customer Relations Advisor and make a real impact through empathy, resolution, and career growth.**
If you're passionate about delivering exceptional customer experiences and thrive in a role where empathy, communication, and problem-solving are key, the position of **Customer Relations Advisor at Sedgwick** could be the perfect next step in your career. Whether you're just starting out or looking to grow further, Sedgwick offers a supportive environment with structured development programmes, transparent career pathways, and fully funded professional qualifications that reward your progress.
In this role, you'll be at the heart of Sedgwick's commitment to client satisfaction. You will be responsible for thoroughly reviewing complaints, identifying key issues, and ensuring all relevant information is accurately gathered and documented. This information will be prepared for submission to our client's within strict timeframes, requiring a high level of precision and timeliness.
You will ensure that all complaints are managed in line with internal policies, industry regulations, and service standards. Collaboration is key-you'll work closely with claims handlers, loss adjusters, and other internal teams to ensure a seamless and effective resolution process.
Your ability to remain calm under pressure, communicate clearly and professionally, and maintain exceptional attention to detail will be essential to your success in this role.
**The skills you will have when you apply:**
**Organisation & attention to detail** **- Strong ability to manage tasks efficiently while maintaining accuracy in all aspects of complaint handling.**
+ **Communication skills** - Excellent verbal and written communication to engage effectively with customers and colleagues.
+ **Calm under pressure** - Able to remain professional and composed in challenging situations, helping to diffuse conflict and maintain trust.
+ **IT proficiency** - Confident using Microsoft Word and Excel, with the ability to navigate digital systems effectively.
+ **Complaint handling experience** - Previous experience in managing customer complaints is beneficial and will support success in the role.
+ **Regulatory knowledge** - Understanding of compliance and regulatory frameworks within the insurance industry is advantageous.
+ **Insurance background** - A sound knowledge of domestic or commercial property insurance claims will be helpful.
**What we'll give you for this role:**
**Remuneration & more**
+ Competitive salary taking into account skills, experience and qualifications
+ A Self Invested Personal Pension Scheme (SIPP)
+ Holiday allowance of 25 days plus bank holidays
+ Flexible working from our office or your home
**Health & support**
+ Private healthcare plan (including pre-existing conditions)
+ Life assurance
+ Group Income Protection
**Other benefits**
+ Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
+ Employee assistance programme for employee wellbeing
+ Discounts on various products and services
**This isn't just a position, it's a pivotal role in shaping our industry**
At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education - all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
**Next steps for you:**
**Think we'd be a great match? Apply now - we want to hear from you.**
If you're unsure whether you have all the skills needed then do apply - we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
#LI-HYBRID
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
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Customer Relations Coordinator

Osbourne Court

Posted 4 days ago

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Job Description

part time
As a Customer Relations Coordinator, you will be the key point of contact for residents, families, and visitors-delivering an exceptional, personalised experience from first enquiry through move-in and beyond. Your role will champion strong relationships, seamless departmental collaboration, and consistently high hospitality standards that reflect the warmth and quality of the home.

Rate of Pay
£15.









































WHJS1_UKTJ

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Customer Relations Manager

SS7 2QL Sanders Senior Living

Posted 8 days ago

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Job Description

permanent
Customer Relations Manager


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Customer Relations Manager

Care Home: Essex-based working across multiple local sites

Hours per week: 40 hours per week

Salary: £40,000 - £45,000 per annum plus commission

About the Role:

We are e.


WHJS1_UKTJ

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Customer Relations Adviser

BS48 1RQ Bristol, South West Water2business

Posted 10 days ago

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Job Description

permanent

We are looking for a Customer Relations Adviser to deliver a first-class experience in our team. In this role you will be dealing with all things customer. You join our dynamic Customer Relations team and will be helping business customers with their billing queries and taking ownership of the customer journey.

What you'll do

We are all about customer experience, so you will engage with customers .


WHJS1_UKTJ

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Customer Relations Officer -Presales

Wolverhampton, West Midlands GBS UK

Posted today

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Job Description

­­Role Purpose

We are looking for a proactive and persuasive Customer Relations Officer – Presales at Gedu to engage with potential customers, generate leads, create applications and schedule appointments for the sales team. The ideal candidate should be confident in handling outbound calls, building rapport with prospects, and contributing to business growth.

Job Responsibilities:

  • Looking for counsellors/advisors with overseas education background 
  • Make outbound calls to potential customers to introduce and explain the company’s products/services.
  • Identify student needs and qualify leads for the sales team.
  • Cross sell our other brands as may be applicable as per the student’s profile.
  • Follow-up with the customers on calls/emails/WhatsApp diligently. 
  • Schedule appointments and ensure a seamless handover of qualified leads.
  • Maintain accurate records of customer interactions in the CRM system.
  • Follow up with potential customers to maximize conversion opportunities.
  • Meet daily/weekly/monthly call and lead qualification targets.
  • Maintain a positive and professional attitude in customer interactions.

Essential Skills and Experience

  • In depth experience in tele-calling, customer service, or pre-sales.
  • Excellent verbal communication skills in English 
  • Strong persuasion, negotiation, and relationship-building abilities.
  • Ability to handle objections and maintain professionalism.
  • Basic knowledge of MS Office and CRM tools.
  • Target-driven, self-motivated, and result-oriented mindset.
  • Overseas education counselling experience preferred.
  • Document collection and creating university/college applications will be an added advantage. 
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