830 Customer Service jobs in Bournemouth

Customer Service Representative

Job Location:        Poole, Dorset

Job Type:     Permanent

Salary:    £25,000 - £27,000 per annum, depending on experience

Hours:     Monday – Thursday 8.15am – 4.45pm & Friday 8.15am – 3pm  

Benefits:     20 days holiday plus bank holidays + 3 days extra for Christmas shutdown, pension, free onsite parking, excellent working environment

One of the UK’s largest suppliers of engineered products are looking to add to their team by recruiting for a Customer Service Representative on a permanent basis to join their friendly, busy and hardworking team based in Poole.

Within this role your duties will include but are not limited to;

• Dealing with inbound customer enquiries
li>Monitoring sales order inbox and processing customer order requests
• Preparing and sending out customer quotations, then following up
• Keeping customers up to date on orders progress & delivery timescales
• Liaising with customers to find out about any upcoming projects and advising of any offers/promotions
• Maintaining accurate records
• Supporting the business development team with administration tasks

The successful applicant will possess the following:

• Previous Customer Service experience within an office environment
• Strives to consistently provide high levels of customer satisfaction
• Confident and proactive telephone manner
• PC literate with experience of Microsoft applications
• A team player that can work on own initiative
• Ability to work to tight timescales

For more information, please apply with a full CV and covering letter by email or call our Recruitment Team on (phone number removed).

Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time.

Keywords; customer service; sales administrator; order processor; order processing; customer support; sales; business development; Poole; Dorset; Bournemouth; Wareham; Christchurch; Ferndown; Wimborne; Holton heath; Verwood; Branksome; Parkstone; tower park; Nuffield; Bearwood; west howe; Lansdowne; Boscombe; Southbourne; Pokesdown; ashley cross; lower Parkstone; Dorchester; Upton; Hamworthy; Creekmoor

Customer Service Representative

Job Location: Poole, Dorset

Job Type: Permanent

Salary: £25,000 - £27,000 per annum, depending on experience

Hours: Monday Thursday 8.15am 4.45pm & Friday 8.15am 3pm

Benefits: 20 days holiday plus bank holidays + 3 days extra for Christmas shutdown, pension, free onsite parking, excellent working environment

One of the UKs largest suppliers of engineered products are looki.

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Customer Service Representative – Hybrid Working

We are currently advertising for 9 & 12 Month Fixed Term Contracts with the potential for them to go on longer. 
We will also be able to offer evening interviews for those in full time work.

At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.
We offer a hybrid working model; however, your presence will be required in our Bournemouth office. (Full time office working until after an initial training period of 6 months).

Salary from £24,570. Your salary will also increase as part of our new salary framework.

About You
We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.
Within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our customers, predominantly via telephone communication or by email.
You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. Some of these calls may be a little difficult, but we’ll always support you and you’ll be providing care and support to people during challenging points in their lives – your contact with them could have a really positive impact during an otherwise difficult time.
Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done!
So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!

Key Responsibilities
Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to:


• Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
• Be a team player who enjoys working with others
• e compassionate and caring
• ave great communication skills and a real talent for making customers feel special
• e a fantastic multi-tasker
• e able to use your initiative to solve problems and create solutions that delight our customers
• e good with words and numbers, and pay strong attention to detail
• e supportive, respectful, and courteous to all your new colleagues.
• lthough it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.

Rewards and Benefits

This Role is a Band A in the LV= Structure

At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:

• 26 d ys' holiday – which increases after two years’ service to 28 days (adjusted for your shorter contracts).
• The pportunity to buy or sell up to five days’ holiday
• An annual bonus scheme based on company and personal performance
• ycle to work scheme
• competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% - subject to National Minimum Wage requirements.
• ou’ll receive up to 20% discount on our life products for you and your immediate family.
• Fr e parking is available on-site, offered on a first come first served basis
• e have a fantastic new coffee lounge where you can relax, socialise, and enjoy a delicious drink and snack.
• ree tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
• ree book-swap scheme for you to find what you love, whether it's a thrilling tale or romantic novel
• ccess to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline

Here at LV= Life and Pensions we love to hear from great people, so don’t forget to connect with us on social media.

We’re proudly an equal-opportunity employer and we highly value diversity and inclusivity.

We don’t discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We’re also open to conversations about flexible working as part of your application - if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

Go on, bring your true self to LV=.

Join our Team as a Customer Service & Sales Representative ( A valid driver's licence and access to reliable transportation ) - Full time only

Are you a dynamic and results-driven individual with a passion for sales? Do you thrive on meeting new people and building lasting relationships? If so, we have an exciting opportunity for you!

As a Customer Service & Sales Representative , you will:

• Engage with p.

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Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 32.5 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
li>Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/0808/95986001/52615785/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Customer Service Advisor

Location:     Poole, Dorset

Salary:     £26,000 per annum

Hours:     39 hours (Monday – Thursday 8.00am – 5.00pm Friday 8.00am – 4.00pm)

About Our Client:

We're representing a highly reputable and well-established business in the lighting industry, basedin Poole, Dorset. They are a leading supplier of high-quality domestic lighting, working with someof the UK's best high street and online retailers. Due to continued growth, they are now looking to hire a Customer Service Advisor to join their close-knit and supportive team.

This is an excellent opportunity for someone with solid customer service experience who enjoys a fast-paced environment where they can build strong client relationships and contribute to the business's success. This role is a perfect blend of account management, problem-solving, and proactive sales, offering a genuine chance to develop your career in a specialist field.

The Opportunity: What You'll Be Doing:

As a key member of the team, your role will be far more than just answering the phone. You'll become a product expert and a vital point of contact for key customer accounts. You'll be using your knowledge to help clients with a unique and diverse product range, including end-of-line items that are no longer available on the high street.

Your Main Responsibilities Will Include:

• Relationship Management: Building and nurturing strong, long-term relationships with a dedicated portfolio of customer accounts.
li>Proactive Selling: Identifying opportunities to cross-sell and up-sell products and promotions, leveraging your product knowledge to offer tailored solutions and alternatives to out-of-stock items.
• Order & Query Management: Efficiently and accurately processing customer purchase orders through the internal system and handling a wide range of customer enquiries and low-level technical queries.
• Problem-Solving: Taking ownership of customer complaints and issues, working methodically to resolve them and ensure an excellent level of service is maintained.
• Team Collaboration: Working closely with the sales and warehouse departments to ensure a seamless and positive customer journey, from initial enquiry through to delivery.

Who We're Looking For:

We're searching for a candidate who is driven, personable, and has a real passion for delivering exceptional service. The ideal person will be a confident communicator with a meticulous eye for detail.

Essential Skills & Experience:

• A minimum of 12 months' experience in a fast-paced customer service or internal sales role.
• Excellent communication skills, both verbal and written, with the ability to build rapport and trust with clients and colleagues.
• A methodical and organised approach to work, with the ability to prioritise tasks effectively.
• Strong attention to detail to ensure all order processing and data entry are accurate.
• A solid understanding of Microsoft Office, particularly Excel, to a basic level.

Some of Our Clients Benefits include:

• Great team culture, within a supportive, stable progressive business
• Competitive holiday allowance
• Free parking
• Perkbox employee benefits
• Generous staff discounts

• Communicating with customers over the phone,  via online methods, such as text, emails and web chat
• Responding to all communication matters promptly
• Communicating with other third parties when required and internal teams
• Processing admin tasks, keeping all systems updated with relevant information
• Other adhoc duties will be required from time to time

• Any experience from backgrounds such as retail and hospitality is considered 
• Office-based Loans / Financial services / admin/customer service experience is desirable!
• Any experience within a financial services setting is hugely desirable
• Being PC literate with a good understanding of the Microsoft package
• Be highly motivated with a can-do attitude. 

Job Opportunity: Sales Administrator

Location: Poole

Salary: up to 24,495 DOE

Are you a detail-oriented, organised individual with a passion for providing excellent customer service? We are looking for a Sales Administrator to join our clients dynamic sales team!

Key Responsibilities:

• Accurately process sales orders
• Handle customer inquiries through telephone, email, and webchat
• Manage daily email correspondence and answer inbound calls, serving as the go-to contact for customers.
• Proactively reach out to customers about quotes, order issues, or aftercare needs.
• Log customer feedback and issues to maintain accurate records.
• Recommend additional products during telephone orders to boost sales.
• Work closely with marketing and warehouse teams to ensure smooth processes.

What We're Looking For:

• Strong organisational and multitasking skills
• Excellent attention to detail
• Effective communication skills, both written and verbal
• Ability to thrive in a fast-paced environment

This role offers a supportive team, opportunities to enhance your customer service and sales skills, and the chance to contribute to a growing organisation. If you're ready to make an impact and take your career to the next level, we'd love to hear from you!

We now have an exciting and varied opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. Rydon Maintenance provides hard facilities management services at the hospital incorporating planned preventative and reactive maintenance.

Rydon is a successful construction, development, maintenance, investment and management group operating throughout England. We are a dynamic, multi talented organisation, working across a wide range of construction market sectors within the built environment. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.

Job Purpose

As Customer Service Advisor you will work as part of a small team running the day to day operations of the repairs helpdesk for the hospital, ensuring the quality of our service delivery. This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email. You will play a key part in ensuring that KPIs and SLAs across the contract are being met.

Some key responsibilities include;

• To monitor the outstanding repair calls within the helpdesk.
li>To take calls from general public who are requiring guidance regarding hospital appointments.
• Planning in daily works for site engineers.
• To ensure effective communication between our operational team and our client.
• Ordering of materials required by the engineers, speaking to suppliers and contractors. 
< i>Provide additional administration and support, where required for other team members and managers.
• Assist in the compiling of reports and to monitor compliance, highlighting/escalating any areas of concern.

This is a varied and pivotal role within our busy and successful team. 

Experience Required

The successful candidate will have previous customer service or helpdesk experience. This experience will ideally have been gained with a maintenance company/contractor however this is not essential.  Above all you will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and enjoy working as part of a team. You will have knowledge of Microsoft packages such as Word and Excel. 

If you have the above experience, we'd strongly encourage you to apply. 

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  

To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.