829 Customer Service jobs in Bournemouth

Job Opportunity: Sales Administrator

Location: Poole

Salary: up to 24,495 DOE

Are you a detail-oriented, organised individual with a passion for providing excellent customer service? We are looking for a Sales Administrator to join our clients dynamic sales team!

Key Responsibilities:

• Accurately process sales orders
• Handle customer inquiries through telephone, email, and webchat
• Manage daily email correspondence and answer inbound calls, serving as the go-to contact for customers.
• Proactively reach out to customers about quotes, order issues, or aftercare needs.
• Log customer feedback and issues to maintain accurate records.
• Recommend additional products during telephone orders to boost sales.
• Work closely with marketing and warehouse teams to ensure smooth processes.

What We're Looking For:

• Strong organisational and multitasking skills
• Excellent attention to detail
• Effective communication skills, both written and verbal
• Ability to thrive in a fast-paced environment

This role offers a supportive team, opportunities to enhance your customer service and sales skills, and the chance to contribute to a growing organisation. If you're ready to make an impact and take your career to the next level, we'd love to hear from you!

We now have an exciting and varied opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. Rydon Maintenance provides hard facilities management services at the hospital incorporating planned preventative and reactive maintenance.

Rydon is a successful construction, development, maintenance, investment and management group operating throughout England. We are a dynamic, multi talented organisation, working across a wide range of construction market sectors within the built environment. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.

Job Purpose

As Customer Service Advisor you will work as part of a small team running the day to day operations of the repairs helpdesk for the hospital, ensuring the quality of our service delivery. This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email. You will play a key part in ensuring that KPIs and SLAs across the contract are being met.

Some key responsibilities include;

• To monitor the outstanding repair calls within the helpdesk.
li>To take calls from general public who are requiring guidance regarding hospital appointments.
• Planning in daily works for site engineers.
• To ensure effective communication between our operational team and our client.
• Ordering of materials required by the engineers, speaking to suppliers and contractors. 
< i>Provide additional administration and support, where required for other team members and managers.
• Assist in the compiling of reports and to monitor compliance, highlighting/escalating any areas of concern.

This is a varied and pivotal role within our busy and successful team. 

Experience Required

The successful candidate will have previous customer service or helpdesk experience. This experience will ideally have been gained with a maintenance company/contractor however this is not essential.  Above all you will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and enjoy working as part of a team. You will have knowledge of Microsoft packages such as Word and Excel. 

If you have the above experience, we'd strongly encourage you to apply. 

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  

To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.

• Handling inbound queries with empathy and professionalism
• Booking clinical appointments and managing patient journeys
• Accurately updating and maintaining patient records (using Salesforce)
• Escalating any safeguarding or service issues as required
• Working collaboratively within a close-knit and supportive team

• Previous experience working as a Customer Service Agent or Customer Service Advisor
• Professional, empathetic and organised
• Ability to handle sensitive conversations with empathy
• Confident with computer systems and managing confidential data
• Excellent communication and organisational skills

• Handling inbound queries with empathy and professionalism
• Booking clinical appointments and managing patient journeys
• Accurately updating and maintaining patient records (using Salesforce)
• Escalating any safeguarding or service issues as required
• Working collaboratively within a close-knit and supportive team

• Previous experience working as a Customer Service Agent or Customer Service Advisor
• Professional, empathetic and organised
• Ability to handle sensitive conversations with empathy
• Confident with computer systems and managing confidential data
• Excellent communication and organisational skills

Are you available to start a new Customer Service role working on behalf of a well known and respected charity.

Our client are looking for a number of professional, articulate and organised people to start with them in a full time role on the 28th July.

The position will involve:-

• Answering calls, emails and social media posts from supporters
• Processing requests made via the phone, emails and social media posts
• Loging all outcomes on the companies CRM System
• Escalate issues or problems to Team Manager
• Moderate feedback from customers on clients website and 3rd party portals

Full time hours working Mon to Fri 09am to 5.30pm

Possible Saturday shifts covering emails only

Monthly bonus scheme on offer - Typically 200 per month

Please do apply today if you have string verbal and written skills, have a professional and emotionally resilient outlook and can mult task!

• Handling a large volume of inbound calls from a multitude of clients, customers and third parties. (120 per day at times )
• Scheduling/cancelling appointments, across multiple diaries. 
• Updating information on behalf of clients. 
• Managing basic customer queries. 
• Completing general administration 

• Call centre experience/ Call Handling/ Receptionist experience is required 
• Receptionist experience, preferably from a medical setting but not essential
• Strong organisational skills. 
• Computer/IT savvy. 
• Able to manage a heavy workload. 
• Previous experience within the medical industry would be beneficial but not essential