Customer Service Manager

Bridge, South East £35000 - £45000 Annually Trapeze Recruitment Services Ltd

Posted today

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Job Description

permanent

Company Profile

Working for an expanding family run business you will be confident to lead the customer service team and ensure tasks and roles are being completed on time and correctly.

To excel within this role, you will need to have great communication skills, manage your time effectively and understand what business critical tasks are and what will benefit the customer experience most.

The company is in a lovely rural setting therefore, candidates must be able to drive.

This is a full-time office-based position with the working hours of Monday to Friday 08:00 to 17:00.

Key duties & responsibilities of Customer Service Manager

  • Keep speed and customer satisfaction at the heart of every decision
  • Lead the customer service executives
  • Ensuring all orders are despatched same day to warehouse
  • Monitor couriers on time deliveries and report any instances to the operations team
  • Manage the customer service tickets to ensure repairs and services are monitored within your timelines
  • Monitor equipment repairs and warranties and communicate manufacturer delays to Procurement
  • Manage email boxes and ensure responses are made within 24 hours
  • Monitor back orders and ETAs
  • Maintain communication with the sales & marketing team of operational changes
  • Weekly reporting

Required qualifications, knowledge, experience & skills of Customer Service Manager

  • Proven experience in a customer service leadership or supervisory role
  • Strong communication skills, both verbal and written, with the ability to handle escalations professionally
  • Team leadership and coaching abilities, with a focus on motivation and performance improvement
  • Excellent problem-solving skills and the ability to make decisions under pressure
  • Customer-focused mindset with a passion for delivering high-quality service
  • Organisational and time management skills, with the ability to prioritise tasks effectively
  • Experience with CRM systems and customer service software
  • Ability to analyse service metrics and implement improvements
  • Adaptability to change and a proactive approach to continuous improvement
  • IT proficiency, including Microsoft Office (especially Excel, Word, and Outlook)

Benefits

  • Annual profit related bonus capped at 12% paid quarterly
  • Private healthcare for family
  • Pension
  • Long service awards

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.

This advertiser has chosen not to accept applicants from your region.

Kent Customer Service

Kent, South East £13 Hourly Barclay Meade

Posted 4 days ago

Job Viewed

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Job Description

contract


Our client, is currently seeking a dedicated individual for a Customer Service role based in Kent. This ongoing contract offers a unique opportunity to support customers through excellent customer service



Key Responsibilities:

  • Providing exceptional customer service and promptly addressing customer enquiries
  • Handling administrative tasks including data entry, file management, and documentation
  • Maintaining accurate records of customer interactions and transactions
  • Coordinating with internal teams to resolve customer issues efficiently
  • Processing service requests and ensuring timely follow-ups


Job Requirements:

  • Experience in an administrative or customer service role
  • Excellent communication and interpersonal skills
  • Strong organisational and multitasking abilities
  • Proficiency in Microsoft Office Suite and other common office software
  • Ability to handle and resolve customer complaints with professionalism
  • Good problem-solving skills and attention to detail
  • Ability to work effectively both independently and as part of a team
  • Understanding of customer service principles and practices


Benefits:

  • Stable and ongoing contract
  • Opportunity to develop and refine your customer service and administrative skills
  • Supportive and collaborative work environment
  • Involvement in a crucial sector providing essential services


If you are a motivated individual with a passion for customer service and administrative tasks, we encourage you to apply now to join our client's team in Kent.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Kent, South East £25000 - £26000 Annually HR GO Recruitment

Posted 7 days ago

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Job Description

permanent

Job Title: Customer Service Advisor
Job Type: Full time/permanent
Salary: 25,000 - 26,000 per annum (dependent on experience)
Hours of work: Monday to Friday 08:30 - 17:00

The ideal candidate will have a strong background in administration, exceptional customer service skills and the ability to build rapport with customers.

Key Responsibilities:

  • Provide excellent customer service to clients
  • Manage customer enquiries and resolve issues in a timely and professional manner
  • Build and maintain strong relationships with clients to ensure customer satisfaction
  • Process orders, track shipments, and update clients on delivery status
  • Collaborate with internal teams to address customer needs and concerns
  • Assist with account management duties, including updating customer profiles and managing contracts
  • Keep accurate records of customer interactions and transactions
  • Identify opportunities to upsell or cross-sell products and services to clients

Skills and Qualifications:

  • Proven experience in customer service and administration
  • Excellent communication and interpersonal skills
  • Ability to build rapport with clients and maintain positive relationships
  • Proficiency in using CRM software and other relevant tools
This advertiser has chosen not to accept applicants from your region.

Customer Service Administrator

Kent, South East Huntress - Maidstone

Posted 11 days ago

Job Viewed

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Job Description

permanent

Customer Service Administrator - Rainham

26,000 - 28,000 DOE

This is a fantastic opportunity to be part of a forward-thinking company.

Key Responsibilities:

  • Engage with customers via phone, email, and chat to resolve inquiries and provide support
  • Maintain detailed records of customer interactions and feedback
  • Collaborate with team members to continuously improve customer satisfaction
  • Addressing customer enquiries, resolving issues, and providing top-notch support

What you need:

  • Previous experience in customer service
  • Strong communication and interpersonal skills
  • Excellent problem-solving abilities and attention to detail
  • Positive attitude and a team player mentality

What We Offer:

  • Exciting and supportive work environment
  • Opportunities for professional growth and development

Apply now for immediate consideration!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

This advertiser has chosen not to accept applicants from your region.

Kent Customer Service

Kent, South East £13 Hourly Barclay Meade

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

contract


Our client, is currently seeking a dedicated individual for a Customer Service role based in Kent. This ongoing contract offers a unique opportunity to support customers through excellent customer service



Key Responsibilities:

  • Providing exceptional customer service and promptly addressing customer enquiries
  • Handling administrative tasks including data entry, file management, and documentation
  • Maintaining accurate records of customer interactions and transactions
  • Coordinating with internal teams to resolve customer issues efficiently
  • Processing service requests and ensuring timely follow-ups


Job Requirements:

  • Experience in an administrative or customer service role
  • Excellent communication and interpersonal skills
  • Strong organisational and multitasking abilities
  • Proficiency in Microsoft Office Suite and other common office software
  • Ability to handle and resolve customer complaints with professionalism
  • Good problem-solving skills and attention to detail
  • Ability to work effectively both independently and as part of a team
  • Understanding of customer service principles and practices


Benefits:

  • Stable and ongoing contract
  • Opportunity to develop and refine your customer service and administrative skills
  • Supportive and collaborative work environment
  • Involvement in a crucial sector providing essential services


If you are a motivated individual with a passion for customer service and administrative tasks, we encourage you to apply now to join our client's team in Kent.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Kent, South East £26000 Annually Huntress - Maidstone

Posted 17 days ago

Job Viewed

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Job Description

permanent

Customer Service Advisor !

Maidstone based

Salary: 26,000
Start date: ASAP
Hybrid working: 4 days working from home / 1 in office

Our client, a well-established and growing business based in Maidstone, is looking to recruit a Digital Customer Support Executive to join their team on a hybrid working basis. This is a fantastic opportunity for a candidate with strong administrative and customer service skills, particularly in a digital environment, to contribute to a friendly and supportive organisation.

The successful candidate will be responsible for handling live chat enquiries, email support, and administrative tasks to ensure smooth customer interactions and back-office processes. The role offers a great balance of home and office working, with four days from home and one day in the office each week.

Apply now for immediate consideration!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

This advertiser has chosen not to accept applicants from your region.

Customer Service Manager

Kent, South East £40000 - £45000 Annually Office Angels

Posted 18 days ago

Job Viewed

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Job Description

permanent

Customer Service Manager

40,000 - 45,000 per annum

Dartford

Monday-Friday 9am-5pm

25 days holiday + bank holiday, closing office over Christmas, parking on site, pension scheme, free lunch

Are you a dynamic leader with a passion for customer service? Do you thrive in a fast-paced environment where your skills can shine? If so, we have the perfect opportunity for you!

What You'll Do:

As our Customer Service Manager, you will be the driving force behind our customer service operations. Your responsibilities will include:

  • Leading and mentoring a team of dedicated customer service representatives.
  • Developing and implementing customer service strategies that align with our company goals.
  • Ensuring high levels of customer satisfaction through effective communication and problem-solving.
  • Analysing customer feedback to continuously improve our services.
  • Collaborating with other departments to address customer needs and streamline processes.

What We're Looking For:

  • Proven experience in a customer service management role, ideally within the manufacturing sector.
  • Strong leadership skills with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills.
  • A strategic mindset with a focus on customer satisfaction and retention.
  • Proficiency in CRM software and Microsoft Office Suite.

Why You'll Love Working Here:

  • Competitive Salary: Earn between 40,000 to 45,000 annually.
  • Contract Type: Permanent position, offering stability and growth.
  • Full-Time Hours: Enjoy a structured working pattern while making a difference.
  • Supportive Environment: Join a friendly and enthusiastic team that values collaboration and innovation.

What's in it for You?

  • Opportunities for professional development and career advancement.
  • A chance to shape the customer service experience in a reputable company.
  • A workplace culture that encourages creativity and celebrates achievements.

Ready to Make a Difference?

If you're excited about leading a team to new heights and providing exceptional service, we want to hear from you! Apply today and take the next step in your career.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

This advertiser has chosen not to accept applicants from your region.
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Customer Service Administrator

Kent, South East £25000 - £27000 Annually Brook Street

Posted 18 days ago

Job Viewed

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Job Description

permanent

Salary: 25,000 - 27,000 per annum
Hours: 8am-5pm/ 9am-5.30pm/ 10.30am-7pm Monday-Friday (2 lates on average per week) plus 1 in 4 Saturdays
Benefits: Free parking, on-going training (professional qualifications included) and support, 20 days + 8 bank holidays rising to 25 days + 8 bank holidays through length of service
Location: Rural Tunbridge Wells, you must be a driver due to the location

Are you looking for a career? Do you have Customer Service experience? Are you looking to work within a vibrant, buzzing and progressive office?

Within this role you will be responsible for -
* Answering incoming calls for the department
* Completing data entry into the relevant systems
* Assisting customers with their enquiries
* Providing holiday cover by carrying out admin tasks for other departments

You will have strong verbal and written communication skills, have strong interpersonal skills and be able to build rapport with clients/customers and a high level of attention to detail and accuracy.

If you would like to apply for a role then please send your CV across today.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

This advertiser has chosen not to accept applicants from your region.

Kent Customer Service

ME13 South Street, South East Barclay Meade

Posted today

Job Viewed

Tap Again To Close

Job Description

contract


Our client, is currently seeking a dedicated individual for a Customer Service role based in Kent. This ongoing contract offers a unique opportunity to support customers through excellent customer service



Key Responsibilities:

  • Providing exceptional customer service and promptly addressing customer enquiries
  • Handling administrative tasks including data entry, file management, and documentation
  • Maintaining accurate records of customer interactions and transactions
  • Coordinating with internal teams to resolve customer issues efficiently
  • Processing service requests and ensuring timely follow-ups


Job Requirements:

  • Experience in an administrative or customer service role
  • Excellent communication and interpersonal skills
  • Strong organisational and multitasking abilities
  • Proficiency in Microsoft Office Suite and other common office software
  • Ability to handle and resolve customer complaints with professionalism
  • Good problem-solving skills and attention to detail
  • Ability to work effectively both independently and as part of a team
  • Understanding of customer service principles and practices


Benefits:

  • Stable and ongoing contract
  • Opportunity to develop and refine your customer service and administrative skills
  • Supportive and collaborative work environment
  • Involvement in a crucial sector providing essential services


If you are a motivated individual with a passion for customer service and administrative tasks, we encourage you to apply now to join our client's team in Kent.

This advertiser has chosen not to accept applicants from your region.

Kent Customer Service

ME13 South Street, South East Barclay Meade

Posted today

Job Viewed

Tap Again To Close

Job Description

contract


Our client, is currently seeking a dedicated individual for a Customer Service role based in Kent. This ongoing contract offers a unique opportunity to support customers through excellent customer service



Key Responsibilities:

  • Providing exceptional customer service and promptly addressing customer enquiries
  • Handling administrative tasks including data entry, file management, and documentation
  • Maintaining accurate records of customer interactions and transactions
  • Coordinating with internal teams to resolve customer issues efficiently
  • Processing service requests and ensuring timely follow-ups


Job Requirements:

  • Experience in an administrative or customer service role
  • Excellent communication and interpersonal skills
  • Strong organisational and multitasking abilities
  • Proficiency in Microsoft Office Suite and other common office software
  • Ability to handle and resolve customer complaints with professionalism
  • Good problem-solving skills and attention to detail
  • Ability to work effectively both independently and as part of a team
  • Understanding of customer service principles and practices


Benefits:

  • Stable and ongoing contract
  • Opportunity to develop and refine your customer service and administrative skills
  • Supportive and collaborative work environment
  • Involvement in a crucial sector providing essential services


If you are a motivated individual with a passion for customer service and administrative tasks, we encourage you to apply now to join our client's team in Kent.

This advertiser has chosen not to accept applicants from your region.
 

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