1209 Customer Service jobs in Doncaster

Job Title: Customer Service Adviser

Location: Office based full time in Wakefield, West Yorkshire.

Target: IT literate candidates ideally with some previous Customer Service and/or Admin experience.

Salary: £25,500 Basic.

Working Hours: 40 Hours per week, working a 5-day working week, with a rolling 4 week rotating rota which will include early and late starts and a requirement to work every other weekend which forms part of the 4 week working rota.

The New Homes Group:

The New Homes Group as part of the Connells Group, has the enviable reputation of being the UK’S leading new homes specialist. Through our range of individual brands, we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move. We work with most of the UK’s top 20 housebuilders.

Our Helpline teams and Mortgage and Protection Advisers have considerable knowledge and experience of mortgage products that are particularly geared towards the new homes market, as well as having established relationships with key mortgage lenders. As part of our ongoing 2025/2026 expansion plans, we are now looking to appoint additional Customer Service Advisers, who will have the opportunity to earn an industry leading salary package, and an unrivalled opportunity for career development and promotion within The New Homes Group.

A genuine career opportunity in Financial Services:

We are now looking for additional Customer Service Advisers to join our Mortgage Helpline Teams.

The role offers full training, and we are looking for bright, hardworking and enthusiastic candidates to support our Mortgage Specialist teams. We will of course consider applications from experienced Customer Service Advisers, but also applications from individuals who are keen to begin a career in Financial Services and can demonstrate a strong desire to succeed.

The New Homes Group (TNHG) Mortgage Services:

TNHG Mortgage Services is the front line and first point of contact for our customers; needless to say, it is an important and integral part of our organisation. Our Customer Service Advisers are highly trained, work to high expectations and are responsible for delivering a fantastic first impression. It’s fair to say no two days are the same.

As a Customer Service Adviser, you will have excellent interpersonal skills and an ability to work effectively on your own as well as in the team environment. A proven track record in customer services or administration would be beneficial but is not essential as we are willing to train and invest in the right candidates who have a desire to succeed and would value the opportunity for a career in Financial Services that offers genuine opportunities to forge a long-term career in the Financial Services sector.

Required skills and Job Functions:

• Previous telephone, customer service experience preferred.
• Ideally have some experience of working within Financial Services, but not essential.
• Be detail conscious. Experience of working in an office based, administrative environment would be beneficial.
• Be motivated to meet and exceed personal targets and customer service standards.
• Have excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
• Be a highly competent Microsoft Office user, including Excel, Word, and Outlook.
• Contacting customers using the wide range of tools available, I.E Text, what’s app, Facebook etc.
• Be comfortable in conversing with all types of customers, introducing the company and discussing the services offered.
• Arranging call-backs with our team of mortgage specialists to progress the customer to the next step in their house buying journey.

Benefits:

• Permanent Full Time employed role.
• Extensive induction coupled with ongoing training, support and development programme.
• 28 days paid holiday including Bank Holidays.
• Get your Birthday off each year. (Once Probation Completed)
• Unrivalled opportunities for progression, promotion, and personal development in an expanding business.
• Contributory workplace pension.
• Generous discounts on estate agency fees, mortgage fees, plus savings on surveying services.
• Generous Staff referral bonus scheme.
• Death in service cover.
• 24 Hour Well-being Employee Assistance Programme.
• Free Bluecrest prevention plus health screening.
• Free onsite parking.
• Access to discounts platform, Perks at Work.
• Access to self-funded Health Care plan.
• Discount on Nuffield Gym Membership.
• Discounts on estate agency, mortgage, conveyancing, and surveying services
• Salary Sacrifice Personal Car Leasing Scheme available.

(T&C's Apply) 

If this role sounds of interest please forward your CV by clicking Apply Now, or feel free to call Amelia Jenkins on (phone number removed) for a confidential chat.

Customer Service Coordinator - Hybrid Working

Join a respected, market-leading organisation known for its collaborative culture and commitment to excellence. We’re seeking a driven and detail-oriented Customer Service Coordinator to play a key role in ensuring seamless order processing and delivering exceptional service to our valued customers. This is an exciting opportunity to contribute to a high-performing team in a dynamic and rewarding environment.

This role is offered as an initial 18-month fixed-term contract, with strong potential for a permanent position as the business continues to grow and evolve.

What’s In It For You?

• Salary £26k - £30k depending on experience
li>Hybrid working
• 33 days holiday entitlement
li>Generous employer pension contribution
• Medical cover & Life Assurance
• Career development opportunities

What You’ll Do:

Responsibilities of the Customer Service Coordinator will include:

< i>Process customer orders from receipt to delivery
• Coordinate delivery and collection times with internal teams and transport providers
• Manage stock availability issues and reschedule orders to minimise lost sales
• Resolve invoice, delivery, and order issues quickly and professionally
• Communicate daily with customers and internal teams
• Maintain accurate records and update customer service reports

What We’re Looking For:

< i>Previous experience in customer service coordinator / administrator or order processing role preferred
• Strong customer service and communication skills
• Detail-oriented and confident working with systems including MS Office (Word, Excel, Outlook etc)
• Organised, solution-focused and a team player

JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website.

Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants.
 
JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
 

Job Title: Customer Service Officer

Location: Rotherham

Salary: Up to 23,000

Hours: 37.5 hour week working between the hours of 9 am and 6 pm (shifts of 9 am to 5.30 pm and 9.30 to 6 pm Monday to Friday 9 am - 6.30 pm

Benefits:

• 25-day annual leave entitlement, plus bank holidays.
• A Continuous Learning Program to keep you in the loop with relevant progression within the business and changes to economic mechanics, policies, and procedures.
• Free onsite parking.
• Employee assistance programme, and financial well-being support
• Great discounts with leading high street names.
• If you are a member of a professional body, then do let us know because we may consider covering the cost of your annual subscription/membership.
• Workplace Pension is provided by Scottish Widows

About our Client:

Our client is a specialist lender that offers a supportive and engaging work environment with a focus on employee growth and development. With extensive learning opportunities, team-building activities like lunches and outings, and a collaborative atmosphere, employees likely feel valued and motivated to contribute. Additionally, the potential for advancement into more senior roles within the new business is an exciting prospect for those seeking career progression.

About the Customer Service Officer:

As a Customer Service Officer, you will provide support to potential and existing customers. Working in conjunction with other departments you will provide an outstanding service during the complete journey from application to live agreements.

Responsibilities of Customer Service Officer:

• Ensuring customer queries are answered to their satisfaction.
• Inbound and outbound calls
• Using computerised systems to access and update the details of our customers.
• 1st point of contact for customer complaints.
• Escalating problems to a senior member of the team
• Providing information to new and existing customers and introducers
• Processing payments, when necessary
• Performing administrative tasks as assigned by the Line Manager
• Apply all aspects of the desired consumer outcomes of Treating the Customers Fairly (TCF) and Consumer Duty

Experience required for Customer Service Officer:

• Outstanding communication & listening skills.
• Educated to GCSE level in both Maths and English.
• Experience in a Customer-facing role.
• The ability to work to targets and deadlines.
• Attention to detail.
• Excellent active listening skills.
• Patience & Resilience.

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.

• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.

• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.

• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.

• Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.

• Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.

• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.

• Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.

• Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Customer Service Officer please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

IMH Recruitment is seeking an experiencedCustomer Service Advisor to join our well-established client, a leading manufacturing and distribution retailer with a nationwide presence.

Key Responsibilities:

• Deliver exceptional customer service as the first point of contact.
• Handle customer inquiries and provide accurate product/service information.
• Build strong relationships with customers.
• Coordinate deliveries by liaising with couriers and customers.
• Manage and update customer accounts using various systems and databases.
• Process orders and manage related administration tasks.
• Handle complaints effectively with professionalism and care.
• Respond to inbound calls and inquiries via email or live chat.

Essential Skills:

• Strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficient in using computers and multiple systems.
• Previous experience in call handling, email handling, or live chat.

Hours and Pay

• Sunday to Thursday: 09:00am to 17:30pm
• 13 per hour.
• Opportunity to work with a well-respected company with offices across the UK.

How to Apply:

Submit your updated CV and contact our office on(phone number removed) for further details.

Job Type: Full-time

Pay: 13.00 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Call Handling : 2 years (required)
• Email handling : 1 year (required)
• Live chat: 2 years (preferred)
• Customer Service : 2 years (required)

Licence/Certification:

• Driving Licence (preferred)

• To act as a point of contact for all customers and deal with initial enquires
• To liaise with different teams internally and engineers out in the field to help problem solve on behalf of the customer
• To provide a high level of customer service at all times
• To manage high levels of inbound and outbound calls
• To manage administrative tasks to ensure the CRM is updated with the relevant information
• To take ownership of the customer query and see it through

• Confident in dealing with difference customers over the phone
• To take pride in delivering excellent customer service to new and existing customers
• To be a strong communicator when liaising with other departments
• To be able to build relationships with other stakeholders and our technicians
• To have a wealth of customer service experience
• To be computer literate

Customer Service Coordinator

Markham Moor

Salary - £30k

The general role purpose is to organise, co-ordinate field engineers on site jobs logged into the system. To schedule their routes and maximise their day.

Key Responsbilities

• Take handle incoming calls from customers and look to problem solve them.
li>To escalate client queries to relevant departments where necessary
• Logging client queries on system and updating accurate information.
• Communicate on-call rota changes to out of hours teams
• Carry out an initial investigation around concerns by speaking with the engineers, confirming a plan of action, updating the internal record and the customer alike.
• Ensuring actions comply with agreed customer SLA’s.
< i>Issuing job related worksheets, reviewing the completed work sheets, taking note of any remedial actions (follow up works) required and confirming a plan of action to complete the job.
• Handling customer complaints carrying out an investigation and providing a response to achieve customer satisfaction.
• Liaising with the customer to update on planned actions, updating the internal digital record as the job progresses.
• If damage, obtain an estimate either externally or internally and from this, create an estimate with the relevant uplift to present to the customer, requesting a PO.
• Review and coding of supplier and sub-contractor invoices and dealing with invoice related queries.
• Inform the sales team to provide customer breakdown feedback in preparation for site visits.
• Maintain the engineers’ calendars and making changes where appropriate to better streamline workflow and customer satisfaction.
< i>Creating and sending RAMs to customers when required

Candidate Skills

• The suitable candidate will have experience within logistics coordination or scheduling skills.
• Excellent IT skills
• Excellent communication skills – written and oral
< i>Can remain calm under pressure
• Hours of work Full Time Monday to Friday (office based role, not hybrid)

Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist, to recruit a C ustomer Service Specialist for a fixed-term contract of approximately 14 months.

This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment.

Key Responsibilities for the Customer Service Specliast role:

• Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met
li>Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems
• Manage complex orders, including export documentation and certifications
• Contribute to projects such as Salesforce implementation, new product launches, and process improvements
• Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction
• Build strong customer relationships, providing technical guidance where appropriate
• Maintain accurate customer records and documentation

Candidate Requirements:

• Proven experience in a customer service role, ideally in a manufacturing or export environment
• Fluency in either French, Spanish or Dutch would be highly desirable
• Knowledge of export processes/documentation and/or purchasing is advantageous
• Excellent problem-solving and communication skills
• Ability to manage multiple tasks while maintaining attention to detail
• Confident using CRM systems (Salesforce experience beneficial) and Microsoft Office
• A proactive team player with a positive and flexible approach

What’s On Offer:

< i>Fixed-term contract for approx. 14 months
• Competitive salary of £28,500
li>Opportunity to join a well-established, global company
• Be part of a supportive, dynamic, and multilingual team
• Exposure to international customers and projects

This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture.  To apply, please send your CV to Sue Ross Recruitment We look forward to helping you take the next step in your career.

Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist , to recruit a Customer Service Specialist for a fixed-term contract of approximately 14 months .

This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment.

Key Responsibilities:

• Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met
li>Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems
• Manage complex orders, including export documentation and certifications
• Contribute to projects such as Salesforce implementation, new product launches, and process improvements
• Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction
• Build strong customer relationships, providing technical guidance where appropriate
• Maintain accurate customer records and documentation

Candidate Requirements:

• Proven experience in a customer service role, ideally in a manufacturing or export environment
• Fluency in French and/or Spanish is highly desirable
• Knowledge of export processes/documentation and/or purchasing is advantageous
• Excellent problem-solving and communication skills
• Ability to manage multiple tasks while maintaining attention to detail
• Confident using CRM systems (Salesforce experience beneficial) and Microsoft Office
• A proactive team player with a positive and flexible approach

What’s On Offer:

< i>Fixed-term contract for approx. 14 months
• Competitive salary of £28,500
li>Opportunity to join a well-established, global company
• Be part of a supportive, dynamic, and multilingual team
• Exposure to international customers and projects

This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture.  To apply, please send your CV to Sue Ross Recruitment We look forward to helping you take the next step in your career.

Deliver exceptional customer support and ensure the smooth running of the service department by coordinator engineers schedules, managing service enquiries and maintaining accurate records.

Client Details

This small-sized organisation operates within the industrial / manufacturing industry, offering specialist solutions to a broad range of clients. Based in Chesterfield, the company is known for its reliability and commitment to quality.

Description

• Act as a first point of contact for customer enquiries via phone and email, providing prompt, courteous, and effective support while ensuring all enquiries are actioned within agreed timeframes.
• Collaborate closely with assigned engineers to maintain effective diary system.
• Plan & manage the scheduling of contacted service and calibration visits.
• Conduct daily and weekly reviews of completed jobs to ensure accurate stock movement records
• Compile and issue customer repair quotations

Profile

A successful Customer Service Administrator should have:

• Excellent customer service & communication skills.
• Ability to manage various tasks whilst working to deadlines.
• Strong teamwork skills.
• Experience in a similar role would be highly desirable.
• Experience of working in a fast paced environment.

Please note this role is fully office based.

Job Offer

• Supportive team culture
• Bonus structure
• Free onsite parking
• 20 days holiday plus bank holidays