1312 Customer Service jobs in Doncaster

Purpose of Role:

To own the order fulfilment process for dedicated accounts in the Companys customer base, and deliver world class customer service in line with business targets.

Key Responsibilities:

• Act as the focal point of contact for the customer base.
• Develop vendor relationships for Customer account and specific materials
• Develop and maintain an excellent working relationship with the customer.
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• Leading, coaching, and mentoring a team of customer service agents to achieve performance targets.
• Monitoring customer service interactions (calls, emails, chat) to ensure quality standards and adherence to company policies.
• Handling escalated customer issues and complaints, resolving them efficiently and professionally.
• Developing and implementing training programs for new and existing customer service staff.
• Analyzing customer feedback and service data to identify areas for improvement and implement solutions.
• Collaborating with other departments (e.g., Sales, Marketing, Operations) to resolve customer issues and improve overall customer experience.
• Ensuring the team meets key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Maintaining up-to-date knowledge of company products, services, and policies.
• Creating and updating knowledge base articles and customer service documentation.
• Contributing to the development of customer service strategies and best practices.

• Proven experience in a customer service role, with at least 2 years in a lead or supervisory capacity.
• Demonstrated ability to manage and motivate a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in customer relationship management (CRM) software and helpdesk platforms.
• Strong understanding of customer service principles and best practices.
• Ability to handle difficult customer situations with diplomacy and professionalism.
• Experience in training and development of staff.
• Strong analytical skills to interpret customer service data.
• Adaptability and ability to thrive in a fast-paced, remote work environment.
• Experience with e-commerce customer service is a plus.

Job role: Customer Service Expert

Location : Work from home (MUST live in Scotland)

Hours:  37.5 hours a week- 10am – 7pm  Monday-Sunday (must be fully flexible)

Start date: November 2025

Salary: Real Living Wage 

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail

The job itself:

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are always adhered to in line with client requirements.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

• Proven experience in a Contact Centre environment.
• Experience on the SET campaign, or an alternate train operating company would be preferred but is not essential.
• Proven experience of working in a high-quality measured role.
• Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
• Proven ability to pay close attention to detail.
• Proven ability to use initiative as well as work as part of a team.
• Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself.)

• Excellent verbal communications skills
• Excellent written communication skills
• Excellent ability to adapt communication style/method to best suit the audience
• Organised and methodical, with an eye for detail.
• Computer literacy is essential including MS Word, Excel and E-mail.
• Ability to work to tight deadlines.
• Proven experience of being able to handle high pressure situations
• Ability to relate to others in a positive manner and build strong working relationships.
• Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration -  You enjoy working with others and you like working as a team player. 
• Communication-  You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking-  You are able to think logically when making decisions.
• Solution Orientation-  Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

If this sounds like it could be your next stop. Apply and start your journey!

DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

Job role: Customer Service Expert

Location : Work from home (MUST live in Scotland)

Hours:  37.5 hours a week- 10am – 7pm  Monday-Sunday (must be fully flexible)

Start date: November 2025

Salary: Real Living Wage 

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail

The job itself:

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are always adhered to in line with client requirements.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

• Proven experience in a Contact Centre environment.
• Experience on the SET campaign, or an alternate train operating company would be preferred but is not essential.
• Proven experience of working in a high-quality measured role.
• Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
• Proven ability to pay close attention to detail.
• Proven ability to use initiative as well as work as part of a team.
• Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself.)

• Excellent verbal communications skills
• Excellent written communication skills
• Excellent ability to adapt communication style/method to best suit the audience
• Organised and methodical, with an eye for detail.
• Computer literacy is essential including MS Word, Excel and E-mail.
• Ability to work to tight deadlines.
• Proven experience of being able to handle high pressure situations
• Ability to relate to others in a positive manner and build strong working relationships.
• Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration -  You enjoy working with others and you like working as a team player. 
• Communication-  You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking-  You are able to think logically when making decisions.
• Solution Orientation-  Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

If this sounds like it could be your next stop. Apply and start your journey!

DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

Customer Service Advisor

Temporary Opportunity

Wakefield - Hybrid

£12.25 per hour

37.52 hours p/week

5 days from 7

Winsearch UK is currently working with a major retailer of party and gifting products to appoint several Customer Service Advisors on a temporary basis. This is a seasonal opportunity and will require flexibility from successful candidates.

Customer Service Advisor

The Role:

Are you passionate about helping people and creating great customer experiences? Join our friendly and supportive Customer Service team in Wakefield, where you'll be at the heart of keeping our customers happy - whether they're shopping in-store or online.

As a Customer Service Advisor , you'll handle customer queries via phone, email and live chat, making sure every customer feels heard, valued, and supported. You'll work across multiple channels, resolving issues quickly and effectively while keeping the customer at the centre of everything you do.

It is essential that you are flexible, solutions focused and, able to work in a fast-paced environment.

Key responsibilities include:

Respond to customer enquiries by phone, email, and live chat

Support both retail and online customers with orders, deliveries, and returns

Maintain high service standards and meet performance KPIs

Collaborate with colleagues across retail, logistics, and head office teams

Ensure policies and processes are followed to deliver a consistent service

Use sound judgement to make decisions and escalate issues when needed

Customer Service Advisor

Qualifications and Requirements

Previous experience in a Customer Service, Call Centre or Contact Centre environment or retail is essential

Experience working in a fast-paced environment is essential

Confident communicator with excellent written and verbal skills

Comfortable using Microsoft Outlook and Excel

A team player with a positive, can-do attitude

High attention to detail and ability to multitask

Experience handling omni-channel communication (live chat, email, telephone) is a plus

You'll be part of a welcoming, people-focused business that values teamwork and customer satisfaction above all else. Full training and ongoing support are provided to help you succeed in your role and grow your skills.

Customer Service Advisor

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

View our latest jobs today on our website  (url removed)  and follow us on LinkedIn.

IndWin

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.

This is an exciting opportunity to join a market leading organisation which has demonstrated continuous growth and development. The company sources materials from demolition projects nationwide, from derelict farmhouses to large commercial developments.  Established and located in the industrial heart of Sheffield, the company has gained vast knowledge and built a strong reputation within the industry. The role has recently become available as the existing Customer Service Advisor is relocating.

Duties/Responsibilities

• Be the first point of contact for the company.
• Respond to all incoming enquiries.
• Manage multiple email inboxes.
• Greet visitors to the premises.
• Give product advice to customers.
• Provide quotations to customers.
• Take orders over the telephone.
• Raise invoices and take payments from customers.
• Deal with and log all aftersales enquiries.
• Handle customer complaints and escalate where necessary.
• Other duties as required by the business from time to time.

Person Specification

Essential

• Previous customer service experience of at least one year.
• Confident and polite telephone manner.
• Good written communication skills.
• Proficient with email, word processing and spreadsheet software (Microsoft, Google etc).
• Attention to detail.
• Strong organisational skills.
• GCSE level qualification in Maths and English at grade C or above, or equivalent.
• Ability to be flexible in line with the needs of the business.

Preferable

• Experience working in a small team.

Location: Sheffield S3.

Hours: Monday to Friday 8am - 4pm.

Salary: £29,000 paid weekly.

Benefits

• Free on-site parking.
• Branded workwear provided.

Sue Ross Recruitment are working on behalf of our client, a highly respected manufacturing company based in Chapeltown, to recruit a full time, office based, Customer Service Coordinator for a 6 month Fixed Term Contract, with the potential for this role to become permanent. 

This is an exciting opportunity to join a dynamic supply chain team, playing a vital role in ensuring the accurate and timely dispatch of finished products to customers across the UK and internationally. This is a hands-on, versatile role ideal for someone who thrives in a fast-paced environment. You’ll manage the receipt, storage, and distribution of products using Microsoft Dynamics AX and multiple courier systems, while also supporting customer communications, order processing, and documentation tasks.

Reporting directly to the Supply Chain Manager , you'll be a key point of contact for customers, sales teams, and logistics partners, ensuring smooth operations and high levels of service.

Key Responsibilities for the Customer Service Coordinator:

• Respond to customer queries by phone and email, providing updates and tracking information
• Manage daily backorders and coordinate with planning for stock replenishment
• Support sales teams with order status and consignment lists
• Process invoices, credit notes, and purchase orders
• Receive, inspect, store, and dispatch products
• Pick, pack, and label orders using Microsoft Dynamics AX and courier portals
• Assemble, test, and coordinate deliveries and returns of loan kits
• Manage stock rotation and maintain accurate stock transactions
• Handle export documentation, including commercial invoices

Candidate Requirements for the Customer Service Coordinator:

• Strong customer service skills with clear, professional communication
• Proficient in Microsoft Office and Microsoft Dynamics AX
• High attention to detail with strong numeracy and literacy
• Ability to manage multiple priorities and meet tight deadlines
• Confident working both independently and as part of a team
• Comfortable liaising with stakeholders at all levels
• Adaptable, enthusiastic, and proactive in problem-solving

What’s on Offer for the Customer Service Coordinator:

After the completion of successful probation

• Potential for a salary increase if the role becomes permanent

• Life Assurance
• Westfield health Cash Plan membership
• Employee Assistance Programme

If you're ready to bring your energy, organisation, and customer-first mindset to a critical role in the supply chain, we’d love to hear from you!

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

Customer Service Advisor – Sheffield

£29,000 – £2,000 + Benefits

Are you passionate about customer service and looking for a role where you can make a real difference every day?

We’re looking for someone who thrives in a busy environment, enjoys problem-solving, and takes pride in delivering excellent service. You’ll be at the heart of the branch — supporting customers by phone, email, and at the trade counter, while also helping to keep logistics and operations running smoothly.

Ideally, you will have experience as a parts advisor or sales advisor within a motor factor or automotive aftermarket distribution business.

About the Company

You’ll be joining a global leader in battery collection, recycling, and distribution, supporting industries that keep the world moving. With operations across Europe and beyond, the company combines strong heritage with a forward-thinking approach, investing in people, technology, and sustainability. They are committed to developing their teams, building a culture of continuous improvement, and making a positive impact on both customers and the environment.

What’s in it for you?

• £29,000 – 2,000 salary depending on experience

• 25 days holiday + bank holidays

• Pension scheme – salary sacrifice with company matching up to 6%

• Life assurance – 3x your salary

• Employee Assistance Programme – including up to 6 counselling sessions per case

• Ongoing training and leadership development with internal and external providers

What you’ll be doing

• Handling customer enquiries via phone, email, and at the trade counter

• Processing sales orders, returns, and credits through the ERP system

• Liaising with the warehouse and field sales teams to ensure smooth order fulfilment

• Providing advice on products, warranty processes, and technical queries

• Overseeing van fleet KPI input, maintenance, and paperwork

• Supporting the branch manager with site maintenance and operational tasks

• Ensuring high standards of health & safety are met at all times

What we’re looking for

• Previous customer service experience (ERP system knowledge a bonus) with a motor factor, CV factor, service advisor or an automotive aftermarket distribution business.  

• Strong communication skills, both written and verbal

• Confident handling customer enquiries by phone and email

• Organised and methodical, able to manage multiple tasks effectively

• Positive, team-oriented, and eager to learn and improve

• Comfortable working in a fast-paced office environment

This is an excellent opportunity to build your career with a supportive business that values people, service, and continuous improvement.

If you want to be a customer service advisor with a market-leading global company, please apply, and Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, will be in touch. 

JSL - Recruitment.The right way.

Specialists in:

• Automotive Aftermarket Recruitment
• Sales and Marketing Recruitment
• Senior Appointments and Executive Search