629 Customer Service jobs in Dundee
Customer Service
Posted today
Job Viewed
Job Description
Customer Service
Location: Dundee
Pay Rates: £13.42 to £31.37 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 13/10/2025
Training: Full-time, 100% attendance required for the first 6 weeks
Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.
As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ ) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.
As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.
This is more than a call handler role - it's a chance to make a real difference, every single shift.
We're looking for individuals who can:
* Communicate clearly and empathetically under pressure
* Think critically and follow structured processes
* Type at least 50 words per minute with 98% accuracy
* Stay composed in emotionally challenging situations
You'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most.
Shift Patterns
We offer a variety of shift options to suit different lifestyles.
Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Training will be full-time and may include evenings.
Full Training & Career Progression
You'll receive comprehensive training and ongoing support. Within six months, you'll be upskilled and will be expected to answer 999 emergency calls and any other call streams, as required.
Rewards & Benefits:
* Competitive pay & overtime opportunities
* Career development opportunities
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
Application Process
1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
3. Pre-employment Checks (DBS & references)
Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Administrator
Posted 11 days ago
Job Viewed
Job Description
The Role:
As the first point of contact at our depots, Customer Service Advisors play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
Our nationwide Non-Mechanical Division offers the latest, industry-leading Non-Mechanical Plant equipment including pedestrian / crowd control barriers, temporary security fencing, trench boxes, bogmats, magnetic rail barriers, road plates and more.
A typical day for the Non-Mechanical Customer Service Advisor will include:
- Processing all hire desk administration including customer and supplier queries
- Managing approx. 30-40 incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
- Previous experience of working within a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
- Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
About GAP Group
GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)
So what next?
If you fit the profile and are up for the challenge, we would love to hear from you!
To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Customer Service Advisor
Posted 11 days ago
Job Viewed
Job Description
Customer Service Representative
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?
If so, we have the perfect opportunity for you to shine as a Customer Service Representative!
Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern)
Pay Rate: 13.31
- Enhanced: 15.46 (hours worked 20:00 - 23:00)
- Overtime: 19.87 (bank holidays and Sundays)
Hours: Full time, 5 days, 35 hours per week
Shifts between the hours of:
- Early Shift Pattern -hours between 7:00 - 17:00
- Late Shift Pattern - hours between 13:00 - 23:00
Duration: Temporary Ongoing Contract
Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.
As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.
What You'll Do:
- Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism.
- Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
- Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
- Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
- Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
- Follow our Business Code of Conduct and always act with integrity and due diligence.
What We're Looking For:
- A genuine passion for delivering exceptional customer service that leaves a lasting impression.
- Excellent communication skills and a friendly, approachable demeanour over the phone.
- Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
- Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
- Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
- Flexibility to work various shifts, including weekends and evenings.
What we can offer to you:
- Join a company that values diversity, inclusively, and work-life balance.
- Benefit from comprehensive training and ongoing support to excel in your role.
- Enjoy excellent career progression opportunities.
- Receive competitive pay and exciting benefits.
- Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated.
- A flexible Hybrid working model.
- Access to an On site Gym and Colleague Restaurant.
- Free on site parking.
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
To apply, submit your application today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Customer Service Advisor
Posted 11 days ago
Job Viewed
Job Description
Customer Service Representative
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?
If so, we have the perfect opportunity for you to shine as a Customer Service Representative!
Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern)
Pay Rate: 13.31
- Enhanced: 15.46 (hours worked 20:00 - 23:00)
- Overtime: 19.87 (bank holidays and Sundays)
Hours: Full time, 5 days, 35 hours per week
Shifts between the hours of:
- Early Shift Pattern -hours between 7:00 - 17:00
- Late Shift Pattern - hours between 13:00 - 23:00
Duration: Temporary Ongoing Contract
Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.
As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.
What You'll Do:
- Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism.
- Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
- Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
- Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
- Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
- Follow our Business Code of Conduct and always act with integrity and due diligence.
What We're Looking For:
- A genuine passion for delivering exceptional customer service that leaves a lasting impression.
- Excellent communication skills and a friendly, approachable demeanour over the phone.
- Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
- Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
- Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
- Flexibility to work various shifts, including weekends and evenings.
What we can offer to you:
- Join a company that values diversity, inclusively, and work-life balance.
- Benefit from comprehensive training and ongoing support to excel in your role.
- Enjoy excellent career progression opportunities.
- Receive competitive pay and exciting benefits.
- Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated.
- A flexible Hybrid working model.
- Access to an On site Gym and Colleague Restaurant.
- Free on site parking.
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
To apply, submit your application today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Customer Service Advisor
Posted 11 days ago
Job Viewed
Job Description
Customer Service Representative - Hours between 13:00 - 23:00
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?
If so, we have the perfect opportunity for you to shine as a Customer Service Representative!
Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern)
Pay Rate: 13.31
- Enhanced: 15.46 (hours worked 20:00 - 23:00)
- Overtime: 19.87 (bank holidays and Sundays)
Hours: Full time, 5 days, 35 hours per week
Shifts between the hours of:
- Late Shift Pattern - hours between 13:00 - 23:00
Duration: Temporary Ongoing Contract
Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.
As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.
What You'll Do:
- Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism.
- Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
- Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
- Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
- Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
- Follow our Business Code of Conduct and always act with integrity and due diligence.
What We're Looking For:
- A genuine passion for delivering exceptional customer service that leaves a lasting impression.
- Excellent communication skills and a friendly, approachable demeanour over the phone.
- Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
- Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
- Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
- Flexibility to work various shifts, including weekends and evenings.
What we can offer to you:
- Join a company that values diversity, inclusively, and work-life balance.
- Benefit from comprehensive training and ongoing support to excel in your role.
- Enjoy excellent career progression opportunities.
- Receive competitive pay and exciting benefits.
- Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated.
- A flexible Hybrid working model.
- Access to an On site Gym and Colleague Restaurant.
- Free on site parking.
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
To apply, submit your application today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Customer Service Agent
Posted 11 days ago
Job Viewed
Job Description
Customer Service Representative advert
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?
If so, we have the perfect opportunity for you to shine as a Customer Service Representative!
Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern)
Pay Rate: 13.31
- Enhanced: 15.46 (hours worked 20:00 - 23:00)
- Overtime: 19.87 (bank holidays and Sundays)
Hours: Full time, 5 days, 35 hours per week
Shifts between the hours of:
- Late Shift Pattern - hours between 13:00 - 23:00
- Early Shift Pattern - hours between 7:00 - 18:00
Duration: Temporary Ongoing Contract
Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.
As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.
What You'll Do:
- Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism.
- Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
- Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
- Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
- Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
- Follow our Business Code of Conduct and always act with integrity and due diligence.
What We're Looking For:
- A genuine passion for delivering exceptional customer service that leaves a lasting impression.
- Excellent communication skills and a friendly, approachable demeanour over the phone.
- Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
- Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
- Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
- Flexibility to work various shifts, including weekends and evenings.
What we can offer to you:
- Join a company that values diversity, inclusively, and work-life balance.
- Benefit from comprehensive training and ongoing support to excel in your role.
- Enjoy excellent career progression opportunities.
- Receive competitive pay and exciting benefits.
- Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated.
- A flexible Hybrid working model.
- Access to an On site Gym and Colleague Restaurant.
- Free on site parking.
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
To apply, submit your application today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Customer Service Desk Administrator
Posted 3 days ago
Job Viewed
Job Description
Our team is the best in the industry - is it time for you to join us?
The Role:
Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.
As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the HSC will include:
- Processing all hire desk administration including customer and supplier queries
- Managing approx. 40-50 incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
- Previous experience of working within a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
- Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
About GAP Group
GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next?
If you fit the profile and are up for the challenge, we would love to hear from you!
To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
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About the latest Customer service Jobs in Dundee !
Customer Service and Sales Advisor
Posted 9 days ago
Job Viewed
Job Description
Customer Service and Sales Advisor- Bridgend
Salary - up to 30k dependant on experience plus commission scheme
Ready to turn your customer service and sales skills into lasting relationships? Yolk is working with a leading UK provider of industrial electronic repairs based in Bridgend, and we're looking for a passionate and experienced Customer Service and Sales Advisor to join this employee-owned company. At this company's core, they believe that success is built on strong customer partnerships. If you're a skilled negotiator who thrives on finding creative solutions, you'll feel right at home in their supportive, collaborative environment.
What skills/ experience do I need?
- Experience of customer service- ideally within manufacturing/ engineering
- Experience of telesales
- Solution based selling skills
What will I get in return?
- Salary: Up to 30k, dependent on experience, with a commission structure
- Working hours: Monday to Thursday, 8:00 a.m. - 4:30 p.m., with an early 1:00 p.m finish on Fridays
- Working Pattern: Fully Onsite
- Company ownership: Become part of an employee-owned company
- Location: Conveniently located office with free on-site parking
- Development: Full training provided
- Benefits: Death in service and Life Assurance
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Posted 3 days ago
Job Viewed
Job Description
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Posted 3 days ago
Job Viewed
Job Description
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.