610 Customer Service jobs in Eastbourne

Customer Service Coordinator

Hours: Full time, (Mon- Friday) 8.00 am – 5 pm

Salary: £25,522 a year + Benefits

Location: Eastbourne – Free parking

We are currently looking for a full time Customer Service Administrator to join the team within our East Sussex Wheelchair Service centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.

As a wheelchair provider, Ross Care, work in partnership with the NHS to supply the necessary equipment to support people in their day to day life which can make a significant impact in giving people the confidence to live more independently.

The Role:

Customer Service Coordinator:

• Communication – Responsible for answering daily calls and emails in a courteous/friendly manner.
• Communicating any issues with orders to the customer service supervisor that are    unable to be resolved by yourself to ensure effective solution/outcome in all cases. 
• Scheduling/Entering/Monitoring of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing suitable delivery/collection/service time. 
• Responsible for scheduling, updating and closing the orders within set time frames.
• Appointments – To assist with the arrangement of booking appointments with the clients, next of kin, carers, suppliers.
• Queries/Enquires – Responsible for dealing with all queries from prescribers, service users, carers and colleagues.
• Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clinical areas of the customer service.
• Hardware – Ensure that the IT equipment is maintained and functional.  Responsible for the safekeeping of your own computer.
• General – Responsible for helping out in required area of the customer service.  Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.

Undertake the job in line with Ross Care competencies as follows:

• Achieves business results and adds value to the service
• Focuses on internal and external customers
• Builds and maintains effective teamwork with colleagues
• Embraces change , stay calm and professional at all times
• Perform duties according to all Company policies, procedures and instructions.

This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor or manager feels are within your capabilities and skill set.  The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.

About you:

• Strong experience within a similar busy and fast paced environment with telephone customer service experience being beneficial
• Excellent communication skills and ability to empathise. Calm under pressure.
• Previous administration and diary management experience is advantageous
• Professional and confident manner over the telephone and via email.
• Good attention to detail, accuracy and be able to multitask.
• Competent IT skills with an ability to learn new systems
• Qualified to GCSE level or equivalent
• An enthusiastic, motivated , positive and approachable individual who strives to succeed.

What can we offer you?

• Permanent, full-time contract after probationary period ( 6 months)
• 25 days holiday FTE , (plus Bank Holidays)
• Company Pension Scheme
• Life Assurance
• Free on-site parking

INDLS 

Customer Service Coordinator

Hours: Full time, (Mon- Friday) 8.00 am – 5 pm

Salary: £25,522 a year + Benefits

Location: Eastbourne – Free parking

We are currently looking for a full time Customer Service Administrator to join the team within our East Sussex Wheelchair Service centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.

As a wheelchair provider, Ross Care, work in partnership with the NHS to supply the necessary equipment to support people in their day to day life which can make a significant impact in giving people the confidence to live more independently.

The Role:

Customer Service Coordinator:

• Communication – Responsible for answering daily calls and emails in a courteous/friendly manner.
• Communicating any issues with orders to the customer service supervisor that are    unable to be resolved by yourself to ensure effective solution/outcome in all cases. 
• Scheduling/Entering/Monitoring of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing suitable delivery/collection/service time. 
• Responsible for scheduling, updating and closing the orders within set time frames.
• Appointments – To assist with the arrangement of booking appointments with the clients, next of kin, carers, suppliers.
• Queries/Enquires – Responsible for dealing with all queries from prescribers, service users, carers and colleagues.
• Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clinical areas of the customer service.
• Hardware – Ensure that the IT equipment is maintained and functional.  Responsible for the safekeeping of your own computer.
• General – Responsible for helping out in required area of the customer service.  Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.

Undertake the job in line with Ross Care competencies as follows:

• Achieves business results and adds value to the service
• Focuses on internal and external customers
• Builds and maintains effective teamwork with colleagues
• Embraces change , stay calm and professional at all times
• Perform duties according to all Company policies, procedures and instructions.

This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor or manager feels are within your capabilities and skill set.  The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.

About you:

• Strong experience within a similar busy and fast paced environment with telephone customer service experience being beneficial
• Excellent communication skills and ability to empathise. Calm under pressure.
• Previous administration and diary management experience is advantageous
• Professional and confident manner over the telephone and via email.
• Good attention to detail, accuracy and be able to multitask.
• Competent IT skills with an ability to learn new systems
• Qualified to GCSE level or equivalent
• An enthusiastic, motivated , positive and approachable individual who strives to succeed.

What can we offer you?

• Permanent, full-time contract after probationary period ( 6 months)
• 25 days holiday FTE , (plus Bank Holidays)
• Company Pension Scheme
• Life Assurance
• Free on-site parking

INDLS 

Barker Munro recruitment is pleased to be able to offer this exciting opportunity within the insurance industry for someone who can demonstrate experience within customer service and/or sales.

Are you a confident communicator with a knack for problem-solving and a passion for delivering exceptional service? Join a respected insurance brokerage and become the voice the clients trust.

An exciting oppo.

WHJS1_UKTJ

Customer Service Coordinator

Hours: Full time, (Mon- Friday) 8.00 am 5 pm

Salary: £25,522 a year + Benefits

Location: Eastbourne Free parking

We are currently looking for a full time Customer Service Administrator to join the team within our East Sussex Wheelchair Service centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals .

WHJS1_UKTJ

Job Title - Customer Service Executive

Reports to - Customer Services Team Leader

Department - Operations

Salary - £25,000

Location - Shoreham by Sea/Bellshill

Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.

We are now recruiting for a Customer Service Executive.

As part of the team, you'll be responsible for delivering exceptional Customer Service support to Focus Group customers.

Principal Responsibilities

• Manage incoming telephone calls & email correspondence from customers
• Identify, investigate and resolve a query, complaint or general enquiry from customers
• Communicate with customers moving to other providers with the aim to maintain services
• Meet set targets & expectations for ensuring the best possible customer experience
• Record and track interactions with customers on the Focus Group CRM system
• Follow industry & company guidelines in relation to a customers’ contract with Focus Group
• Keep up to date with industry regulatory changes
• Keep up to date with any changes Focus Group make

Requirements

• Proven track record of delivering a high level of customer care & service
• High standard of phone skills and written communication, including numerical skills
• Problem solving
• Multi-tasking
• Organised and motivated
• Ability to work on their own and within a team environment
• Competent PC skills; email, word, CRM packages

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.

IND1

Job Title: French Customer Service Administrator

Location: Brighton (Hybrid after training - 3 days per week in office)

Hours: Monday - Friday, 9:00am - 5:30pm

Salary: 25,500 + 5% Bonus + Excellent Benefits

An excellent opportunity has arisen for a French Customer Service Administrator to join one of our longstanding clients, a global business with a vibrant and inclusive culture, in Brighton. This role offers hybrid working once training is completed.

Benefits include:

• 25-30 days holiday plus bank holidays
• 9% Retirement Savings Plan
• Private medical insurance (BUPA)
• Life Insurance & Income Protection
• Company Sick Pay
• Cycle to Work Scheme & Season Ticket Loan
• Employee Discounts

The Role:

• Act as the first point of contact for customers reporting travel-related losses (cancellations, delays, lost luggage)
• Gather and document accurate information to initiate the claims process
• Provide clear guidance on the next steps in the claims journey
• Enter data into internal systems with accuracy and efficiency
• Escalate urgent or complex issues to senior team members
• Ensure high levels of customer service while maintaining compliance with policies and processes

The Requirements:

• Fluent in French and English (written and spoken)
• Strong attention to detail and accuracy in data entry
• Calm and professional phone manner
• Ability to multitask and work in a structured environment
• Computer literate with strong organisational skills
• Team player, motivated to learn and contribute

If you're keen to join an exceptional team with strong career progression opportunities, apply to this French Customer Service Administrator role below or call Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm.