527 Customer Service jobs in Eastbourne

• Handling customer enquiries via phone and email
• Processing crash part and online orders
• Coordinating with internal teams to meet client expectations
• Managing post-installation follow-ups and issue resolution
• Maintaining accurate records and supporting general service functions

• Previous experience in customer service or a client-facing role
• Strong communication and organisational skills
• A professional, proactive, and team-focused attitude
• Competency in Microsoft Office (Excel, Word, Outlook)

• Salary starting from 25,500pa DOE
• Monday to Friday, 8.30am - 5.30pm
• Training & Progression opportunities available
• Free onsite parking
• Additional leave
• Company pension
• Regular company events

Customer Services Advisor
Location: East Sussex- office based
Salary: Up to £27,000 DOE + Discretionary Bonus and Excellent Benefits
Hours:  Mon - Fri, 8:30am - 4:30pm or 9am - 5pm

Are you an experienced customer service professional with a background within a technical manufacturing?

If so, then continue reading, this could be the ideal role for you!

Pearson Whiffin Recruitment are proud to be supporting an established organisation based in East Sussex, in their search for a Customer Service Advisor to join them, working full time. 

This is a fantastic opportunity for a motivated individual with a passion for delivering exceptional customer care to join a company that truly values its people.

Key duties include:

• Providing first-class service and support to B2B customers via telephone and email
li>Building and maintaining strong relationships with customers and internal colleagues
• Co-ordinating delivery schedules and ensuring timely fulfilment of orders
• Accurately inputting and processing customer orders
• Maintaining up-to-date customer records
• Any other duties as required 

The Ideal Candidate:

li>Previous experience in a fast-paced customer service role within a commercial environment
• The ability to keep calm under pressure
• Resilience and a good sense of humour!
• A meticulous attention to detail
• Excellent organisation skills with the ability to work quickly under pressure
• Confident with, using a range of IT systems including Microsoft Office especially Excel
• Problem solving skills
• A collaborative approach

What’s on Offer:

< i>25 days holiday + 8 BH
• Extra day off to celebrate your birthday!
• Enhanced pension
• Discretionary company bonus scheme
• The opportunity to work in a friendly, stable, and supportive environment

Interviews are to be held immediately, so please apply today for immediate consideration!

This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.

This is a fantastic opportunity for a Customer Service Agent to join a not-for-profit organisation in Brighton. The role requires a detail-oriented individual to provide exceptional service and support to customers while maintaining a positive outlook.

Client Details

This organisation operates within the Brighton area and is recognised for its commitment to delivering impactful services. As a small-sized organisation, they are focused on providing excellent customer support while fostering a collaborative working environment.

Description

• Respond promptly to customer enquiries via phone, email, and other communication channels.
• Maintain accurate records of customer interactions and transactions in the system.
• Provide customers with detailed information about the organisation's services.
• Resolve customer complaints and issues with a positive and professional approach.
• Work collaboratively with internal teams to ensure customer satisfaction and service improvements.
• Assist in identifying process improvements to enhance the customer experience.
• Deliver consistent and high-quality service in line with organisational standards.
• Support administrative tasks related to customer service as needed.

Profile

A successful Customer Service Agent should have:

• Previous experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks effectively and prioritise workload.
• Attention to detail and accuracy in record-keeping.
• A proactive approach to problem-solving and a customer-focused mindset.
• Proficiency in using standard office software and customer service tools.

Job Offer

• A competitive salary of 25,000
• Monday to Friday working hours: 8:30 am to 5:00 pm.
• Permanent position within a well-regarded organisation.
• An opportunity to work in Brighton, a vibrant and lively location.
• A supportive and collaborative team environment.

If you are an enthusiastic individual with a passion for providing excellent customer service, we encourage you to apply today.

Do you have experience within customer service?  If so this could be the role for you.

My client is seeking a candidate with excellent customer service experience to join their thriving team.

You should possess a minimum of 2 years’ experience in a fast-paced customer service call centre environment together with excellent interpersonal skills with a demonstrable ability to establish and maintain excellent working relationships

Excellent IT skills proficient with Microsoft Office Suite and able to quickly learn new
software.

A full job spec can be provided on application.

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.

Customer Services Advisor
Location: East Sussex- office based
Salary: Up to £27,000 DOE + Discretionary Bonus and Excellent Benefits
Hours:  Mon - Fri, 8:30am - 4:30pm or 9am - 5pm

Are you an experienced customer service professional with a background within a technical manufacturing?

If so, then continue reading, this could be the ideal role for you!

Pearson Whiffin Recruitment are proud to be supporting an established organisation based in East Sussex, in their search for a Customer Service Advisor to join them, working full time. 

This is a fantastic opportunity for a motivated individual with a passion for delivering exceptional customer care to join a company that truly values its people.

Key duties include:

• Providing first-class service and support to B2B customers via telephone and email
li>Building and maintaining strong relationships with customers and internal colleagues
• Co-ordinating delivery schedules and ensuring timely fulfilment of orders
• Accurately inputting and processing customer orders
• Maintaining up-to-date customer records
• Any other duties as required 

The Ideal Candidate:

li>Previous experience in a fast-paced customer service role within a commercial environment
• The ability to keep calm under pressure
• Resilience and a good sense of humour!
• A meticulous attention to detail
• Excellent organisation skills with the ability to work quickly under pressure
• Confident with, using a range of IT systems including Microsoft Office especially Excel
• Problem solving skills
• A collaborative approach

What’s on Offer:

< i>25 days holiday + 8 BH
• Extra day off to celebrate your birthday!
• Enhanced pension
• Discretionary company bonus scheme
• The opportunity to work in a friendly, stable, and supportive environment

Interviews are to be held immediately, so please apply today for immediate consideration!

This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.

This is a fantastic opportunity for a Customer Service Agent to join a not-for-profit organisation in Brighton. The role requires a detail-oriented individual to provide exceptional service and support to customers while maintaining a positive outlook.

Client Details

This organisation operates within the Brighton area and is recognised for its commitment to delivering impactful services. As a small-sized organisation, they are focused on providing excellent customer support while fostering a collaborative working environment.

Description

• Respond promptly to customer enquiries via phone, email, and other communication channels.
• Maintain accurate records of customer interactions and transactions in the system.
• Provide customers with detailed information about the organisation's services.
• Resolve customer complaints and issues with a positive and professional approach.
• Work collaboratively with internal teams to ensure customer satisfaction and service improvements.
• Assist in identifying process improvements to enhance the customer experience.
• Deliver consistent and high-quality service in line with organisational standards.
• Support administrative tasks related to customer service as needed.

Profile

A successful Customer Service Agent should have:

• Previous experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks effectively and prioritise workload.
• Attention to detail and accuracy in record-keeping.
• A proactive approach to problem-solving and a customer-focused mindset.
• Proficiency in using standard office software and customer service tools.

Job Offer

• A competitive salary of 25,000
• Monday to Friday working hours: 8:30 am to 5:00 pm.
• Permanent position within a well-regarded organisation.
• An opportunity to work in Brighton, a vibrant and lively location.
• A supportive and collaborative team environment.

If you are an enthusiastic individual with a passion for providing excellent customer service, we encourage you to apply today.

Customer Service Advisor £28000 Brighton

We are easy to do business with!

That's why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customer s.

The Role

Based in Falmer near Brighton within our clients offices, you'll be responsible for investigating and resolving customer queries and complaints relating to work carried .

WHJS1_UKTJ

Job Title - Customer Service Executive

Reports to - Customer Services Team Leader

Department - Operations

Salary - £25,000

Location - Shoreham by Sea/Bellshill

Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.

We are now recruiting for a Customer Service Executive.

As part of the team, you'll be responsible for delivering exceptional Customer Service support to Focus Group customers.

Principal Responsibilities

• Manage incoming telephone calls & email correspondence from customers
• Identify, investigate and resolve a query, complaint or general enquiry from customers
• Communicate with customers moving to other providers with the aim to maintain services
• Meet set targets & expectations for ensuring the best possible customer experience
• Record and track interactions with customers on the Focus Group CRM system
• Follow industry & company guidelines in relation to a customers’ contract with Focus Group
• Keep up to date with industry regulatory changes
• Keep up to date with any changes Focus Group make

Requirements

• Proven track record of delivering a high level of customer care & service
• High standard of phone skills and written communication, including numerical skills
• Problem solving
• Multi-tasking
• Organised and motivated
• Ability to work on their own and within a team environment
• Competent PC skills; email, word, CRM packages

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.

IND1

The position of Customer Service Team Leader is an excellent opportunity to lead a customer-focused team. The role is based in centra Brighton, where you will manage day-to-day operations and ensure the highest level of customer satisfaction.

Client Details

This company has established itself as a recognised name in its field. It is a medium-sized organisation that values structured processes and a results-oriented approach to delivering exceptional customer experience

Description

• Oversee the daily operations of the customer service team to maintain a high standard of service.
• Mentor and support team members to ensure they reach their full potential.
• Develop and implement strategies to improve customer satisfaction and retention.
• Handle escalated customer queries and ensure prompt resolution.
• Monitor and report on team performance metrics.
• Collaborate with other departments to streamline customer service operations.
• Ensure compliance with company policies and industry regulations.
• Identify opportunities for process improvements and implement changes effectively.

Profile

A successful Customer Service Team Leader should have:

• Proven experience in a customer service leadership role.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal abilities.
• Experience in managing team performance and delivering results.
• Knowledge of the Leisure, Travel & Tourism industry is advantageous.
• Ability to remain calm and professional under pressure.
• Proficiency in relevant software and tools for reporting and communication.

Job Offer

• A competitive salary of 27,000 - 33,000 per annum.
• Performance-related bonus to reward your achievements.
• 33 days of holiday leave to maintain work-life balance.
• A permanent position in a well-established organisation.
• Opportunities to grow within the Team

This role as Customer Service Team Leader in central Brighton offers a fantastic opportunity to develop your career. Apply today to take the next step in your professional journey!