Customer Service Representative

Leeds, Yorkshire and the Humber Conduent

Posted 2 days ago

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Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
**Contract:** Permanent
**Location** : Leeds, LS11 5BD
**Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend.
**Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
**Your responsibilities will include:**
Provide excellent customer service over the phone, email and webchat.
Identifying opportunities to promote additional services to the customer.
Resolve any customer complaints and queries.
Help shape our culture by demonstrating our core values.
Attending training sessions to continuously improve knowledge and performance.
**What we are looking for:**
A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
An empathetic approach to customers in difficult situations.
Being able to adapt and work in a fast-paced environment.
A clear understanding of what good service looks like.
You will need to demonstrate a positive & professional telephone manner.
Good verbal, writing & communication skills.
**What we offer you:**
29 days paid holiday per annum (inclusive of bank holidays)
Life assurance.
Dental Insurance.
Pension Scheme.
Free eye tests
Excellent Apprenticeship Programmes
**Travel & parking information:**
We are based a short 10-15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
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Customer Service Representative - Uncapped Commission

Bedale, Yorkshire and the Humber EE

Posted today

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Where:  Darlington
Full time:  Permanent 
Salary:  £25,087.00 rising to £5,684.00 at 9 months in role, plus uncapped commission 
Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 
 

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Darlington Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

  • Competitive Salary : Starting at £25,087, rising to £25,6 after 8 months, plus an uncapped commission scheme
  • Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
  • Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
  • Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
  • Huge Discounts : Save on EE & BT products, including mobile and broadband.
  • Career Development : Support in achieving the career you want without limits.
  • Season Ticket Travel Loan : Funds for your travel to and from work.
  • Volunteering Days : Give back to your local community.
  • Optional Private Healthcare and Dental : Protection for you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? 

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative - Uncapped Commission

Bedale, Yorkshire and the Humber EE

Posted today

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Job Description

Where:  Darlington
Full time:  Permanent 
Salary:  £25,087.00 rising to £5,684.00 at 9 months in role, plus uncapped commission 
Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 
 

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Darlington Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

  • Competitive Salary : Starting at £25,087, rising to £25,6 after 8 months, plus an uncapped commission scheme
  • Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
  • Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
  • Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
  • Huge Discounts : Save on EE & BT products, including mobile and broadband.
  • Career Development : Support in achieving the career you want without limits.
  • Season Ticket Travel Loan : Funds for your travel to and from work.
  • Volunteering Days : Give back to your local community.
  • Optional Private Healthcare and Dental : Protection for you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? 

This advertiser has chosen not to accept applicants from your region.

Customer Service

West Yorkshire, Yorkshire and the Humber £12 - £13 Hourly Adecco

Posted today

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Job Description

temporary

Join Our Team as a Customer Service Representative!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have an exciting opportunity for you to shine!

About the Role:
We are seeking a motivated Customer Service Representative to be the first point of contact for our valued clients in the Financial Institution & Insurance sector. This is a temporary contract for 3 months, with the possibility of extension. Your primary responsibility will be to manage incoming calls, ensuring each customer feels heard and valued.

Key Details:

  • Contract Type: Temporary (3 months, with potential for extension)
  • Hours: Monday to Friday, 9 AM - 5 PM
  • Location: Just a 10-minute walk from the train station
  • Industry: Financial Institution & Insurance

What You'll Do:

  • Answer incoming calls promptly and professionally.
  • Provide accurate information and resolve customer inquiries effectively.
  • Maintain a positive and cheerful demeanour, even in challenging situations.
  • Document interactions in a clear and concise manner.
  • Collaborate with team members to enhance customer experience.

What We're Looking For:

  • Previous call centre experience is a must!
  • Strong communication skills with the ability to connect with customers.
  • A friendly and enthusiastic approach that embodies our commitment to excellent service.
  • Ability to multitask and manage time efficiently.
  • A proactive attitude and willingness to learn.

Why Join Us?

  • Be part of a dynamic team that values your contributions.
  • Gain valuable experience in the financial and insurance sectors.
  • Enjoy a supportive work environment that encourages growth.
  • Potential for contract extension based on performance.

If you're ready to take the next step in your career and make a difference in the lives of our customers, we want to hear from you!

How to Apply:
Send your resume and a brief cover letter highlighting your relevant experience to (insert application email/website). Don't miss out on this opportunity to join an organisation that celebrates your skills and dedication!

Get ready to make a positive impact-apply today!

We can't wait to welcome you to our team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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Customer Service Advisor

Bedale, Yorkshire and the Humber EE

Posted today

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Job Description

Where:  Darlington

Full time:  Permanent 

Salary:  £25,087 rising to £5,684 at 9 months in role, plus uncapped commission 

Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 

Shifts:  The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE. 

Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service. 

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. 

What’s in it for you?

  • A great starting salary of  £25,087 rising to £25,684 a er 8 months of being here, plus incentives and bonuses.
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
  • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
  • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
  • Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
  • Volunteering days, so you can give back to your local community
  • Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? 

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Bedale, Yorkshire and the Humber EE

Posted today

Job Viewed

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Job Description

Where:  Darlington

Full time:  Permanent 

Salary:  £25,087 rising to £5,684 at 9 months in role, plus uncapped commission 

Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 

Shifts:  The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE. 

Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service. 

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. 

What’s in it for you?

  • A great starting salary of  £25,087 rising to £25,684 a er 8 months of being here, plus incentives and bonuses.
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
  • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
  • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
  • Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
  • Volunteering days, so you can give back to your local community
  • Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? 

This advertiser has chosen not to accept applicants from your region.

Customer Service Administrator

West Yorkshire, Yorkshire and the Humber £24500 Annually Farr Associates Recruitment limited

Posted today

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Job Description

permanent

Customer Service & Sales Administrator

£24,500

Brighouse

One of my recognised and highly regarded retail manufacturers based in Brighouse is looking for someone that enjoys customer service, likes a busy role and is great with stock processing and sales order administrative tasks. Their business is quite niche so full training support is given with dealing with their customers needs, product training and sales administration processes and getting used to their systems and customer correspondence processes.

The customer services team for this particular department is full of energy fun and will create a really positive environment for you, yes it can be stressful at times like any role but they pull together as a team and help each other.

As first point of contact for all existing and new customers and you will be the first response for all customers at this site, you will need to enjoy a standalone role, although fully supported there is only yourself that will processing your key account customer orders and be the contact for customer account queries, you will process customer requests, provide quotations, process customer repeat sales orders, check price lists for customers and pricing, organise deliveries, update customers records accurately and generally manage all existing customer queries or request.

Most Important Job factors to consider.

That you remain calm under pressure

Have excellent customer service experience ideally within a retail/manufacturing/engineering/distribution environment

You have administration accuracy

Reactive problem solver

Great organisational skills and initiative

A positive attitude

Monday to Thursdday 08.00 - 16.30

Friday 08.00 - 14.00

25 days holiday plus banks

Christmas closure.

Open plan and modern manufacturing offices, fun hard-working team, relaxed atmosphere, and smart casual.

A competitive salary is offered dependant on experience with a great holiday allowance, full product training, free on-site parking and pension.

I look forward to hearing from you, thank you for taking the time to apply.

Lisa Farr

FARR Associates Recruitment Limited

This advertiser has chosen not to accept applicants from your region.
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Customer Service Administrator

West Yorkshire, Yorkshire and the Humber £25000 - £27000 Annually Major Recruitment Leeds

Posted today

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Job Description

permanent

Job Title: Customer Service Administrator
Location: Normanton
Salary: Up to 27,000 (Dependent on Experience)
Hours: Monday - Friday 8am to 5pm

Are you an experienced customer service professional looking for your next challenge in a dynamic, office-based environment? We're looking for a Customer Service Administrator with a strong background in order processing, telephone support, and handling technical or B2B enquiries.



About the Role:

In this key position, you'll be responsible for:

  • Processing customer orders accurately and efficiently

  • Handling telephone and email enquiries in a professional manner

  • Supporting customers with technical queries (non-retail)

  • Building strong relationships with customers, ensuring high levels of satisfaction

  • Managing a group of accounts or customer portfolio



What We're Looking For:

  • Proven experience in a fast-paced customer service/admin role

  • Confident handling B2B and/or technical enquiries

  • Excellent communication and organisational skills

  • Ability to multitask and manage priorities effectively

  • Experience managing a group of customers or B2B sales accounts is a strong advantage



Why Join Us?

  • Competitive salary up to 27,000 depending on experience

  • Supportive and collaborative team environment

  • Opportunities to grow within the business

  • Be part of a company that values precision, customer care, and professionalism

If you're proactive, customer-focused, and ready to take ownership of your role, we'd love to hear from you.

Apply today and become a valued member of our team.

INDDC

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Customer Service Adviser

Wrenthorpe, Yorkshire and the Humber £25500 Annually The New Homes Group

Posted today

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permanent

Job Title: Customer Service Adviser

Location: Office based full time in Wakefield, West Yorkshire.

Target: IT literate candidates ideally with some previous Customer Service and/or Admin experience.

Salary: £25,500 Basic.

Working Hours: 40 Hours per week, working a 5-day working week, with a rolling 4 week rotating rota which will include early and late starts and a requirement to work every other weekend which forms part of the 4 week working rota.

The New Homes Group:

The New Homes Group as part of the Connells Group, has the enviable reputation of being the UK’S leading new homes specialist. Through our range of individual brands, we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move. We work with most of the UK’s top 20 housebuilders.

Our Helpline teams and Mortgage and Protection Advisers have considerable knowledge and experience of mortgage products that are particularly geared towards the new homes market, as well as having established relationships with key mortgage lenders. As part of our ongoing 2025/2026 expansion plans, we are now looking to appoint additional Customer Service Advisers, who will have the opportunity to earn an industry leading salary package, and an unrivalled opportunity for career development and promotion within The New Homes Group.

A genuine career opportunity in Financial Services:

We are now looking for additional Customer Service Advisers to join our Mortgage Helpline Teams.

The role offers full training, and we are looking for bright, hardworking and enthusiastic candidates to support our Mortgage Specialist teams. We will of course consider applications from experienced Customer Service Advisers, but also applications from individuals who are keen to begin a career in Financial Services and can demonstrate a strong desire to succeed.

The New Homes Group (TNHG) Mortgage Services:

TNHG Mortgage Services is the front line and first point of contact for our customers; needless to say, it is an important and integral part of our organisation. Our Customer Service Advisers are highly trained, work to high expectations and are responsible for delivering a fantastic first impression. It’s fair to say no two days are the same.

As a Customer Service Adviser, you will have excellent interpersonal skills and an ability to work effectively on your own as well as in the team environment. A proven track record in customer services or administration would be beneficial but is not essential as we are willing to train and invest in the right candidates who have a desire to succeed and would value the opportunity for a career in Financial Services that offers genuine opportunities to forge a long-term career in the Financial Services sector.

Required skills and Job Functions:

  • Previous telephone, customer service experience preferred.
  • Ideally have some experience of working within Financial Services, but not essential.
  • Be detail conscious. Experience of working in an office based, administrative environment would be beneficial.
  • Be motivated to meet and exceed personal targets and customer service standards.
  • Have excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
  • Be a highly competent Microsoft Office user, including Excel, Word, and Outlook.
  • Contacting customers using the wide range of tools available, I.E Text, what’s app, Facebook etc.
  • Be comfortable in conversing with all types of customers, introducing the company and discussing the services offered.
  • Arranging call-backs with our team of mortgage specialists to progress the customer to the next step in their house buying journey.

Benefits:

  • Permanent Full Time employed role.
  • Extensive induction coupled with ongoing training, support and development programme.
  • 28 days paid holiday including Bank Holidays.
  • Get your Birthday off each year. (Once Probation Completed)
  • Unrivalled opportunities for progression, promotion, and personal development in an expanding business.
  • Contributory workplace pension.
  • Generous discounts on estate agency fees, mortgage fees, plus savings on surveying services.
  • Generous Staff referral bonus scheme.
  • Death in service cover.
  • 24 Hour Well-being Employee Assistance Programme.
  • Free Bluecrest prevention plus health screening.
  • Free onsite parking.
  • Access to discounts platform, Perks at Work.
  • Access to self-funded Health Care plan.
  • Discount on Nuffield Gym Membership.
  • Discounts on estate agency, mortgage, conveyancing, and surveying services
  • Salary Sacrifice Personal Car Leasing Scheme available.

(T&C's Apply) 

If this role sounds of interest please forward your CV by clicking Apply Now, or feel free to call Amelia Jenkins on (phone number removed) for a confidential chat.

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Customer Service Administrator

West Yorkshire, Yorkshire and the Humber £12 Hourly Lucy Walker Recruitment

Posted today

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temporary

We are working with a fantastic company in Morley who are looking for a temporary customer service administrator to join them on an ongoing basis. Working in a small, yet busy role, the customer service administrator will support the property team with all enquiries and bookings. This fully office based role, will be Monday-Friday 9-5 and will be ongoing, for a minimum of 3 months.

A varied role, day to day tasks will involve;

  • To provide a high quality, customer focused, courteous, responsive help desk service
  • To act as focal point to receive, clarify and evaluate requests from customers
  • To respond to customers with repair order acknowledgements
  • To assess the priority of work reported
  • To forward repair orders to contractors
  • To maintain efficient filing systems
  • To record and report against each property
  • To collate goods delivery notes and record invoice receipts
  • To record invoices
  • To distribute mail within the department.
  • To provide administrative support to team meetings, including forming agenda, taking notes and circulating minutes.

This is a varied and challenging role, where you will be supported by a wider team and great management. The successful candidate will be;

  • Available immediately
  • Be able to commit to an ongoing role- min of 3 months
  • Have excellent communication skills
  • Strong administration skills
  • Excellent MS Office skills

This is a fantastic opportunity to join a busy and supportive team. If you hold the above skills and experiences and can commit to this ongoing role, please send your CV for review.

This advertiser has chosen not to accept applicants from your region.
 

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