605 Customer Service jobs in Hastings

Customer Service Coordinator

Hours: Full time, (Mon- Friday) 8.00 am – 5 pm

Salary: £25,522 a year + Benefits

Location: Eastbourne – Free parking

We are currently looking for a full time Customer Service Administrator to join the team within our East Sussex Wheelchair Service centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.

As a wheelchair provider, Ross Care, work in partnership with the NHS to supply the necessary equipment to support people in their day to day life which can make a significant impact in giving people the confidence to live more independently.

The Role:

Customer Service Coordinator:

• Communication – Responsible for answering daily calls and emails in a courteous/friendly manner.
• Communicating any issues with orders to the customer service supervisor that are    unable to be resolved by yourself to ensure effective solution/outcome in all cases. 
• Scheduling/Entering/Monitoring of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing suitable delivery/collection/service time. 
• Responsible for scheduling, updating and closing the orders within set time frames.
• Appointments – To assist with the arrangement of booking appointments with the clients, next of kin, carers, suppliers.
• Queries/Enquires – Responsible for dealing with all queries from prescribers, service users, carers and colleagues.
• Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clinical areas of the customer service.
• Hardware – Ensure that the IT equipment is maintained and functional.  Responsible for the safekeeping of your own computer.
• General – Responsible for helping out in required area of the customer service.  Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.

Undertake the job in line with Ross Care competencies as follows:

• Achieves business results and adds value to the service
• Focuses on internal and external customers
• Builds and maintains effective teamwork with colleagues
• Embraces change , stay calm and professional at all times
• Perform duties according to all Company policies, procedures and instructions.

This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor or manager feels are within your capabilities and skill set.  The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.

About you:

• Strong experience within a similar busy and fast paced environment with telephone customer service experience being beneficial
• Excellent communication skills and ability to empathise. Calm under pressure.
• Previous administration and diary management experience is advantageous
• Professional and confident manner over the telephone and via email.
• Good attention to detail, accuracy and be able to multitask.
• Competent IT skills with an ability to learn new systems
• Qualified to GCSE level or equivalent
• An enthusiastic, motivated , positive and approachable individual who strives to succeed.

What can we offer you?

• Permanent, full-time contract after probationary period ( 6 months)
• 25 days holiday FTE , (plus Bank Holidays)
• Company Pension Scheme
• Life Assurance
• Free on-site parking

INDLS 

• Respond to telephone, email, and written enquiries, resolving or escalating as needed.
• Contact customers regarding lead times, pricing, and product enquiries.
• Process customer complaints following company procedures.
• Report enquiries over £10k to the Sales Director.

• Accurately enter customer purchase orders into the Sales Order Processing system.
• Check stock availability and lead times before processing orders.
• Notify Production Department of any amendments to sales orders.
• Identify incomplete orders and follow up until completion.

• Coordinate with warehouse and production teams for shipment arrangements.
• Liaise with freight forwarding companies to obtain shipping quotes and organise freight.
• Complete necessary documentation for shipment dispatch.
• Match shipments to agent portals to ensure tracking.

• Prepare quotations and sales literature based on price lists or manager instructions.
• Maintain a quotation log and follow up on outstanding quotes.
• Identify opportunities to increase order value and sell from stock.
• Support marketing and sales campaigns as directed by Sales Managers.

• Maintain accurate contact information in the CRM system.
• Include key details such as discounts, pricing, and shipping terms.
• Save/record relevant customer communications to CRM

• Liaise with Credit Control regarding payment terms and account openings.
• Attend weekly sales team meetings and provide updates.
• Process and maintain stock for van representatives, including invoices and payments.
• Review order book and report delays or chasers for production meetings.

• Comply with company policies, procedures, and guidelines.
• Provide backup assistance for team members and cover during absences.
• Carry out ad hoc tasks and projects as requested by management.

The Customer Service Administrator role in the transport, logistics & distribution industry focuses on ensuring excellent customer service and maintaining strong client relationships. This is a permanent position offering an opportunity to work in a supportive environment while driving customer satisfaction.

Client Details

This organisation operates within the transport, logistics & distribution industry and is based in East Sussex. This company are dedicated to providing tailored services to their clients while fostering a collaborative and supportive workplace.

Description

Duties will include but not limited to:

• Responding to Customer queries via phone, email, and social media
• Preparing quotations based on client's specifications
• Communicating with Carriers, H/O and suppliers
• Supporting the sales team with administration tasks
• Building relationships with clients to boost retention
• Collaborating with internal teams
• Maintaining accurate and up-to-date customer records
• Providing status updates on shipments, delivery schedules and any changes/delays
• Handling any customer complaints professionally
• Staying up to date with industry trends, procedures and regulations

Profile

A successful Customer Service Administrator should have:

• Experience in customer service, particularly in the transport, logistics & distribution industry.
• Strong communication and interpersonal skills to build and maintain client relationships.
• Excellent problem-solving abilities and a proactive approach to challenges.
• Proficiency in using customer relationship management (CRM) tools and systems.
• A collaborative mindset and the ability to work effectively in a small team setting.

Job Offer

• Competitive salary in the range of 26,000 to 30,000 depending on experience.
• Monthly performance-based bonus scheme.
• Friendly and supportive office environment in Eastbourne.
• Casual workwear policy promoting a relaxed atmosphere.
• Convenient central location with excellent transport links.

This is an excellent opportunity for someone passionate about customer service in the transport & distribution industry. If this sounds like the right fit for you, apply now to join the team!

An exciting opportunity has arisen to join the Customer Service Team at Town & Country Housing - advert closed 3rd September within Interviews taking place on 11th September.

KEY RESPONSIBILTIES

• Ensure effective customer contact is achieved within set timescales, and in line with policy and procedure, using all communication platforms, including taking telephone calls and responding to e-mails/webchats.
• Respond to online customers general/ repairs enquiries and provide standard written responses in line with guidance.
• Taking customer repairs calls, diagnosing issues & booking repairs appointments.
• To maintain accurate and timely record keeping.

• Participate in training, following identification of needs through a training needs analysis.
• Take an active role in the implementation of new customer service initiatives.
• Participate in projects and working groups at the request of the Customer Services Manager.

• Assist the Customer Services Manager in the implementation of policies and processes aligned with a good customer experience, with a view to improving performance by listening to and acting on customer feedback.

• Assist with the creation and review of processes for the customer services team and ensure processes are adhered to.
• Ensure full business continuity is achieved by providing cover for the operation where necessary, this may include working in any of our offices from time to time.
• Apply professional curiosity to help identify if residents' have circumstances which may make them potentially vulnerability and if they have additional support needs; signpost to internal and/ or external support services.

• Promote resident engagement opportunities and capture resident feedback to support our resident engagement objectives, with a view to continuous improvement.
• Effectively liaise with other departments/staff/outside agencies as appropriate.
• Provide day to day facilities cover as needed.

GENERAL

• To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
• Recognise, respect, and promote the different roles and diversity of individuals.
• To actively contribute towards the key performance indicators and professional standards.

• Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.

• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
• To participate in training, attend other meetings, and staff events as required.
• Be an effective member of your team, presenting a positive impression of your section and the Group.
• Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
• Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
• Maintain awareness of budget requirements and value for money while delivering your role.
• Consider and highlight any risk to the organisation or individuals whilst delivering your role.
• Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
• This role may involve visiting other offices from time to time

This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

Customer Service Coordinator

Hours: Full time, (Mon- Friday) 8.00 am – 5 pm

Salary: £25,522 a year + Benefits

Location: Eastbourne – Free parking

We are currently looking for a full time Customer Service Administrator to join the team within our East Sussex Wheelchair Service centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.

As a wheelchair provider, Ross Care, work in partnership with the NHS to supply the necessary equipment to support people in their day to day life which can make a significant impact in giving people the confidence to live more independently.

The Role:

Customer Service Coordinator:

• Communication – Responsible for answering daily calls and emails in a courteous/friendly manner.
• Communicating any issues with orders to the customer service supervisor that are    unable to be resolved by yourself to ensure effective solution/outcome in all cases. 
• Scheduling/Entering/Monitoring of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing suitable delivery/collection/service time. 
• Responsible for scheduling, updating and closing the orders within set time frames.
• Appointments – To assist with the arrangement of booking appointments with the clients, next of kin, carers, suppliers.
• Queries/Enquires – Responsible for dealing with all queries from prescribers, service users, carers and colleagues.
• Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clinical areas of the customer service.
• Hardware – Ensure that the IT equipment is maintained and functional.  Responsible for the safekeeping of your own computer.
• General – Responsible for helping out in required area of the customer service.  Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.

Undertake the job in line with Ross Care competencies as follows:

• Achieves business results and adds value to the service
• Focuses on internal and external customers
• Builds and maintains effective teamwork with colleagues
• Embraces change , stay calm and professional at all times
• Perform duties according to all Company policies, procedures and instructions.

This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor or manager feels are within your capabilities and skill set.  The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.

About you:

• Strong experience within a similar busy and fast paced environment with telephone customer service experience being beneficial
• Excellent communication skills and ability to empathise. Calm under pressure.
• Previous administration and diary management experience is advantageous
• Professional and confident manner over the telephone and via email.
• Good attention to detail, accuracy and be able to multitask.
• Competent IT skills with an ability to learn new systems
• Qualified to GCSE level or equivalent
• An enthusiastic, motivated , positive and approachable individual who strives to succeed.

What can we offer you?

• Permanent, full-time contract after probationary period ( 6 months)
• 25 days holiday FTE , (plus Bank Holidays)
• Company Pension Scheme
• Life Assurance
• Free on-site parking

INDLS 

• Respond to telephone, email, and written enquiries, resolving or escalating as needed.
• Contact customers regarding lead times, pricing, and product enquiries.
• Process customer complaints following company procedures.
• Report enquiries over £10k to the Sales Director.

• Accurately enter customer purchase orders into the Sales Order Processing system.
• Check stock availability and lead times before processing orders.
• Notify Production Department of any amendments to sales orders.
• Identify incomplete orders and follow up until completion.

• Coordinate with warehouse and production teams for shipment arrangements.
• Liaise with freight forwarding companies to obtain shipping quotes and organise freight.
• Complete necessary documentation for shipment dispatch.
• Match shipments to agent portals to ensure tracking.

• Prepare quotations and sales literature based on price lists or manager instructions.
• Maintain a quotation log and follow up on outstanding quotes.
• Identify opportunities to increase order value and sell from stock.
• Support marketing and sales campaigns as directed by Sales Managers.

• Maintain accurate contact information in the CRM system.
• Include key details such as discounts, pricing, and shipping terms.
• Save/record relevant customer communications to CRM

• Liaise with Credit Control regarding payment terms and account openings.
• Attend weekly sales team meetings and provide updates.
• Process and maintain stock for van representatives, including invoices and payments.
• Review order book and report delays or chasers for production meetings.

• Comply with company policies, procedures, and guidelines.
• Provide backup assistance for team members and cover during absences.
• Carry out ad hoc tasks and projects as requested by management.

The Customer Service Administrator role in the transport, logistics & distribution industry focuses on ensuring excellent customer service and maintaining strong client relationships. This is a permanent position offering an opportunity to work in a supportive environment while driving customer satisfaction.

Client Details

This organisation operates within the transport, logistics & distribution industry and is based in East Sussex. This company are dedicated to providing tailored services to their clients while fostering a collaborative and supportive workplace.

Description

Duties will include but not limited to:

• Responding to Customer queries via phone, email, and social media
• Preparing quotations based on client's specifications
• Communicating with Carriers, H/O and suppliers
• Supporting the sales team with administration tasks
• Building relationships with clients to boost retention
• Collaborating with internal teams
• Maintaining accurate and up-to-date customer records
• Providing status updates on shipments, delivery schedules and any changes/delays
• Handling any customer complaints professionally
• Staying up to date with industry trends, procedures and regulations

Profile

A successful Customer Service Administrator should have:

• Experience in customer service, particularly in the transport, logistics & distribution industry.
• Strong communication and interpersonal skills to build and maintain client relationships.
• Excellent problem-solving abilities and a proactive approach to challenges.
• Proficiency in using customer relationship management (CRM) tools and systems.
• A collaborative mindset and the ability to work effectively in a small team setting.

Job Offer

• Competitive salary in the range of 26,000 to 30,000 depending on experience.
• Monthly performance-based bonus scheme.
• Friendly and supportive office environment in Eastbourne.
• Casual workwear policy promoting a relaxed atmosphere.
• Convenient central location with excellent transport links.

This is an excellent opportunity for someone passionate about customer service in the transport & distribution industry. If this sounds like the right fit for you, apply now to join the team!

Salary: £25,000 - £27,000 per annum
Hours: 8am-5pm/ 9am-5.30pm/ 10.30am-7pm Monday-Friday (2 lates on average per week) plus 1 in 4 Saturdays
Benefits: Free parking, on-going training (professional qualifications included) and support, 20 days + 8 bank holidays rising to 25 days + 8 bank holidays through length of service
Location: Rural Tunbridge Wells, you must be a driver due to the location

Are yo.

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Our client is seeking an experienced Customer Service Dispatch Agent. This role reports to the UK Operations Team Leader within the Group Operations Team.

The role holder will be expected to provide 1st line support, information and updates to customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile in order to present all customers with a world class customer service experience. 

The role holder will also be expected to ensure the correct and accurate scheduling of all reactive breakdowns, decommissions, installs or other such works agreed between us and the customer.  

Finally, the role holder will be expected to complete administration tasks for all sectors of the business which will include but not limited to the booking of accommodation and travel for all staff and updating all staff schedules and relevant spreadsheets. 

The role holder needs to be a team player with a flexible attitude, as they will form part of a small team within the wider operational team, and during periods of high absence may be required to cover other responsibilities or tasks.

Key Responsibilities: 

• Provide excellent Customer Service at all times.
li>Accurately input information onto the service management system.
• Raise customer quotes as appropriate and obtain purchase orders from customers for chargeable jobs.
• Regularly check progression of jobs to ensure we achieve service level agreements.
• Provide phone support to engineers in the field.
• Actively work towards Department KPI’s and achieving company goals.
< i>Comply with the company’s business procedures (ISO). < i>Log information in to external customers portals as required.
• Monitor and manage all mailboxes as required.
• Scheduling and allocation of engineer’s work in the most efficient way and ensuring the correct skill levels are used whilst complying with the company’s H&S policies.
• Raise job numbers for service installs and future planned work and updating the company database.
• Ensure all spreadsheets are kept up to date with machine details, changes of address, etc.
• Contact with Engineers to inform them of the allocated work for the following week.
• Maintain constant feedback to Team Leader to ensure schedule of work is carried out effectively and issues raised.

Knowledge, Skills & Experience: (include generic, specific sector, people management, languages etc.)

• Good interpersonal relationship skills.
• Excellent Customer Service skills with proven experience.
• Computer literature with full Microsoft package skills, database experience preferred.
• Good geographical knowledge.
• Must be a team player and flexible.
• Effectively multi-task and prioritise their workload.
• Proactive and able to “look outside the box” essential.
• Have a positive 'can-do' attitude.

When safe to do so, the successful candidate may be required to spend time out in the field for training and awareness purposes. A flexible approach to travel is therefore required although the amount of travel is expected to be minimal.

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.