What Jobs are available for Customer Service in Hastings?

• Lead, coach, and motivate a team of customer service representatives to achieve individual and team goals.
• Handle complex customer inquiries and complaints, providing timely and satisfactory resolutions.
• Develop and implement customer service policies and procedures to enhance the customer experience.
• Monitor customer service performance metrics and identify areas for improvement.
• Train new and existing staff on product knowledge, service standards, and best practices.
• Analyze customer feedback and provide insights to relevant departments for service and product enhancements.
• Manage daily operations of the customer service department, ensuring adequate staffing and efficient workflow.
• Act as a liaison between customers and other departments to resolve issues effectively.
• Maintain accurate customer records and interaction logs.
• Contribute to the development of knowledge base articles and support documentation.
• Ensure compliance with company standards and regulatory requirements.
• Foster a positive and customer-centric work environment.

• Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in CRM software and helpdesk ticketing systems.
• Ability to train and mentor team members effectively.
• Strong organizational and problem-solving skills.
• Detail-oriented with a commitment to accuracy.
• Experience in the (Specific Industry - e.g., Tech, Retail, Finance) sector is advantageous.
• Ability to work under pressure and manage multiple priorities.
• A passion for delivering exceptional customer experiences.

The Role.

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About you.

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.  

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £2.21 phr, 18 yrs - 20 yrs 1.51 phr and under 18 yrs .47 phr.
• Up to 00 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.

Apply now!

* Salary dependant on age.

Vacancy Reference #99873 

"Please contact us here  if you require any adjustments within the application process.  If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form"

Job Title: French Customer Service Advisors (Days)

Location: Brighton (Hybrid after training - 2 days in office)

Hours: 4 days on, 4 days off (8:00am - 8:00pm)

Salary: 26,500 + 5% Bonus + Excellent Benefits

An excellent opportunity has arisen for French Customer Service Advisors to join one of our longstanding clients, a global business with a vibrant and inclusive culture, in Brighton. This role offers hybrid working once training is completed.

Benefits include:

• 25-30 days holiday plus bank holidays
• 9% Retirement Savings Plan
• Private medical insurance (BUPA)
• Life Insurance & Income Protection
• Company Sick Pay
• Cycle to Work Scheme & Season Ticket Loan
• Employee Discounts

The Requirements:

• Fluent in French & English (written and spoken)
• Minimum 2 A Levels (A-C) or equivalent
• Previous customer service experience
• Confident communicator, both written and verbal
• Strong IT literacy and ability to multitask
• Proactive, solutions-focused attitude

The Role:

• Handle inbound and outbound calls, providing assistance in French and English
• Support customers with policy cover, claims, and emergencies
• Ensure all case handling is accurately documented
• Resolve complaints in line with business policy and FCA guidelines
• Deliver excellent service while meeting KPIs and SLAs
• Promote a proactive customer service culture

If you're keen to join an exceptional team with strong career progression opportunities, apply to this French Customer Service Advisor (Days) role below or call Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm .

My client is currently looking for a full-time Customer Service Coordinator  to join the team on a temp to perm basis.

Day to day you will handle calls from service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.

The Role:

• Assist and manage incoming calls, answering any queries in a timely and professional manner
• Coordinating orders to be delivered, installed and collected by their Driver Technicians
• Order analysis by checking and identifying any errors made on online orders
• Invoicing and entering of orders via the online system
• General administration that supports daily activities and duties 

What they are looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

• Monday to Friday 08.00 – 17.00 
• 1 in 5 weekends on rota basis, time off in lieu
• 33 days holiday (including bank holidays) plus optional 5 days unpaid (pro rata for part-time staff)
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Provide exceptional customer service, addressing queries and resolving issues promptly and effectively.
• Manage and resolve complex customer complaints and escalations.
• Train and mentor new and existing customer service advisors.
• Assist in developing and updating customer service scripts and procedures.
• Analyse customer feedback to identify trends and recommend service improvements.
• Maintain accurate records of customer interactions and transactions.
• Contribute to team goals and KPIs related to customer satisfaction and resolution times.
• Ensure a consistent and positive customer experience across all touchpoints.
• Collaborate with other departments to resolve customer issues.

• Proven experience as a Customer Service Advisor or in a similar role.
• Experience in a senior or lead customer service position is highly preferred.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in CRM software and customer service platforms.
• Experience with online retail environments is a plus.
• Ability to work effectively both independently and as part of a team.
• Strong organisational skills and attention to detail.
• Flexibility to adapt to changing priorities.

• Lead, coach, and motivate a team of customer service representatives to achieve individual and team performance goals.
• Oversee daily operations, ensuring efficient handling of customer inquiries via phone, email, and chat.
• Monitor customer service performance metrics, identifying trends and implementing strategies to improve key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Handle escalated customer issues, providing timely and effective resolutions.
• Develop and deliver training programs for new and existing team members on products, services, and customer service best practices.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Contribute to the development and implementation of customer service policies and procedures.
• Foster a positive and collaborative team environment, promoting a customer-centric culture.
• Identify areas for process improvement and implement solutions to enhance efficiency and customer experience.
• Liaise with other departments to resolve complex customer issues and communicate customer feedback.
• Ensure compliance with company standards and service level agreements.
• Assist with scheduling and workload distribution to ensure adequate coverage.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Demonstrated leadership and coaching skills, with the ability to motivate and develop a team.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in customer service software and CRM systems.
• Ability to manage multiple tasks, prioritize effectively, and work under pressure.
• Knowledge of customer service best practices and industry trends.
• A passion for delivering exceptional customer service.
• Proficiency in standard office software (e.g., MS Office Suite).
• Experience in a hybrid work environment is beneficial.

At Zendbox, we are transforming the fulfilment landscape and are seeking a Head of Customer Service to build and develop a high-performing team from the ground up.  We’re scaling fast and looking for a Head of Customer Service who can build a world-class operation that sets the standard in our industry. This is a chance to shape the future of our customer experience in a growing, ambitious business.

The Head of Customer Service is responsible for leading a high-performance team and managing both our internal customer service function and outsourced bureau contact centre to deliver exceptional, end to end service for our external clients. This role is pivotal in ensuring seamless communication and support across all client touchpoints from initial contact through to final resolution. Acting as the voice of the customer within the business, they will develop and execute service strategies that drive quality, consistency, and operational efficiency. With a hands-on approach, they will oversee team performance, resource planning, and service delivery standards, while fostering a proactive, client centric culture that underpins long term partnerships and sustainable business growth.

Requirements

• Design and deliver a high-performing customer service strategy aligned with business goals.
• Liaise with external clients, implementing a solution where we can sell our contact centre services to existing customers
• Build, recruit, and scale a high-performing team with clear objectives and KPIs.  Leading and inspiring the team to create a proactive, customer-first culture.
• Drive customer satisfaction and retention by continuously improving service levels.
• Establish and oversee SLA adherence, ensuring efficient and timely resolution of customer queries.
• Partner with Sales, Operations, and Tech to escalate and resolve complex customer issues.
• Own the customer feedback loop—tracking sentiment, complaints, and opportunities for product or process improvements.
• Drive continuous improvement by analysing support ticket trends and root causes, and present findings and actions in leadership meetings.
• Maintain and optimise customer service systems, tools, and processes (e.g. ticketing, CRM, FAQs).
• Support onboarding of major clients by ensuring smooth handover to the service team
• Represent the voice of the customer in leadership discussions, ensuring their needs shape business decisions.
• Technology and systems review using AI and best-in-class software to improve customer experience, reduce the number of contacts, and make dealing with us frictionless.

• Implementing a solution where we can sell our contact centre services to existing customers
• Create and maintain a world-class customer service operation.
• Ensure all customer service KPIs are met or exceeded.
• Develop talent within the team to foster growth and accountability.
• Improve resolution times and customer satisfaction scores across channels.
• Drive inter-departmental alignment around customer needs.

• Proven leadership experience in a customer centric organization and the ability to lead and scale high-performing service team
• Strong understanding of customer service technology (e.g. ticketing systems, CRMs).
• Data-driven mindset with the ability to extract insights and act on them.
• Excellent communication, negotiation, and stakeholder management skills.
• Proactive, hands-on leader with a ‘can-do’ attitude.
• Scale up experience and experience of working with small teams essential
• Minimum 5 years in customer service roles, including 2+ years in management or strategic role.
• Ability to thrive in a fast-paced, high-growth environment.
• Strong planning, organisational, and prioritisation skills.

Benefits

• Competitive salary
• Career development opportunities and ongoing training
• On-site parking
• Supportive and collaborative work culture
• Paid Birthday leave
• Free food and drinks

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.

Role Overview

We are seeking a highly organised and customer-focused Customer Service & Billing Coordinator to join our team in Maresfield, UK.

This role plays a vital part in ensuring excellent customer service delivery, accurate billing, and effective management of customer accounts, supporting both operational and finance teams. The ideal candidate will have a strong understanding of customer portals, invoicing within a service-based business, and credit control processes. Experience using Microsoft Dynamics 365 (D365) is highly desirable.

Responsibilities

• Serve as the primary point of contact for customer service inquiries within the security division.
• Manage and maintain customer accounts through internal systems and customer portals.
• Prepare, process, and issue invoices accurately and on schedule.
• Handle credit control activities, including chasing outstanding payments and maintaining up-to-date records.
• Process and raise credit notes in line with company policy and approval processes.
• Collaborate with operations, sales, and finance teams to resolve billing discrepancies and ensure customer satisfaction.
• Monitor and report on customer account status, billing trends, and overdue balances.
• Assist with continuous improvement of billing and customer service processes.
• Utilise Microsoft D365 and related tools for data management, reporting, and workflow automation.

Requirements

• Proven customer service experience within the security industry or a related service-based environment.
• Strong understanding of service invoicing processes and credit control principles.
• Proficiency in using customer portals for account management and communication.
• Experience with Microsoft Dynamics 365 (D365) preferred; strong MS Office skills required (Excel, Outlook, Word).
• Excellent communication and interpersonal skills, with a customer-centric approach.
• High attention to detail and accuracy in data and financial transactions.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Problem-solving mindset with a proactive attitude toward process improvement.

About us

The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world.

Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.

Diversity Statement

Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.