1339 Customer Service jobs in Leeds
Customer Service Representative
Posted today
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Join Our Dynamic Customer Service Team! We’re looking for a confident, resilient, and empathetic Customer Service Representative to be the voice of our business. If you enjoy talking to people on the phone, can handle difficult conversations with professionalism, and take pride in solving problems, we’d love to hear from you.
Our client is a leading specialist in energy metering, billing, and services for communal and district heating systems. Using our in-house billing platform, we look after hundreds of communal and district schemes for both private and social housing across the UK, issuing bills for tens of thousands of customers each year. We also support many more households via our pre-payment system.
This is a customer-facing role where you will be the first point of contact for residents, mainly by phone, but also by email. You’ll be responsible for handling billing queries, resolving complaints, and explaining charges clearly and professionally. Many customers may be upset or frustrated when they call, so you’ll need to stay calm, stand your ground where necessary, and still show empathy and understanding. It’s a great opportunity for someone who thrives on communication, enjoys problem-solving, and wants to play a key role in delivering excellent customer service.
Essential requirements:
- Right to work in the UK
- Valid driving licence and own car
- Living within a 30-minute drive of Sevenoaks
What you’ll do:
- Answer customer calls and emails promptly and professionally
- Handle billing queries, payment plans, and refund requests
- Resolve complaints and de-escalate tense situations
- Support our debt management team
- Field technical queries to external partners
- Update and maintain accurate customer records
- Manage move-in/move-out queries for residents
- Request customer feedback and encourage online reviews
- Assist with admin duties, including post and Welcome Packs for new tenants
- Ensure GDPR and data privacy compliance
Must-have skills:
- Strong telephone skills – confident, clear, and personable
- Resilience under pressure – able to handle angry or upset customers without losing composure
- Firm but empathetic approach – balancing authority with care for vulnerable residents
- Problem-solving mindset – able to explain bills and processes clearly, even to frustrated customers
- Attention to detail – accuracy in billing and data is essential
- Good numeracy skills – confident working with figures, explaining bills, and helping customers understand their costs.
- Good organisation, diary management, and Microsoft Office skills (Excel & Word)
- Previous experience in a phone-based customer service role is strongly preferred
Location:
- Based in Sevenoaks, with occasional travel to our Leatherhead office
Benefits Include:
- £24,000-£28,000 Salary (Based on Skills and Experience)
- 22 Days Holiday + Bank Holidays
- Company Bonus Scheme (after one year of employment)
- One day per week work-from-home option
- Full training and ongoing development
How to Apply:
If you’re looking to make a difference in a role where you’ll be valued, challenged, and supported, apply now and join our dedicated team.
Customer Service Manager
Posted today
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Company Profile
Working for an expanding family run business you will be confident to lead the customer service team and ensure tasks and roles are being completed on time and correctly.
To excel within this role, you will need to have great communication skills, manage your time effectively and understand what business critical tasks are and what will benefit the customer experience most.
The company is in a lovely rural setting therefore, candidates must be able to drive.
This is a full-time office-based position with the working hours of Monday to Friday 08:00 to 17:00.
Key duties & responsibilities of Customer Service Manager
- Keep speed and customer satisfaction at the heart of every decision
- Lead the customer service executives
- Ensuring all orders are despatched same day to warehouse
- Monitor couriers on time deliveries and report any instances to the operations team
- Manage the customer service tickets to ensure repairs and services are monitored within your timelines
- Monitor equipment repairs and warranties and communicate manufacturer delays to Procurement
- Manage email boxes and ensure responses are made within 24 hours
- Monitor back orders and ETAs
- Maintain communication with the sales & marketing team of operational changes
- Weekly reporting
Required qualifications, knowledge, experience & skills of Customer Service Manager
- Proven experience in a customer service leadership or supervisory role
- Strong communication skills, both verbal and written, with the ability to handle escalations professionally
- Team leadership and coaching abilities, with a focus on motivation and performance improvement
- Excellent problem-solving skills and the ability to make decisions under pressure
- Customer-focused mindset with a passion for delivering high-quality service
- Organisational and time management skills, with the ability to prioritise tasks effectively
- Experience with CRM systems and customer service software
- Ability to analyse service metrics and implement improvements
- Adaptability to change and a proactive approach to continuous improvement
- IT proficiency, including Microsoft Office (especially Excel, Word, and Outlook)
Benefits
- Annual profit related bonus capped at 12% paid quarterly
- Private healthcare for family
- Pension
- Long service awards
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
Kent Customer Service
Posted 4 days ago
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Job Description
Our client, is currently seeking a dedicated individual for a Customer Service role based in Kent. This ongoing contract offers a unique opportunity to support customers through excellent customer service
Key Responsibilities:
- Providing exceptional customer service and promptly addressing customer enquiries
- Handling administrative tasks including data entry, file management, and documentation
- Maintaining accurate records of customer interactions and transactions
- Coordinating with internal teams to resolve customer issues efficiently
- Processing service requests and ensuring timely follow-ups
Job Requirements:
- Experience in an administrative or customer service role
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Proficiency in Microsoft Office Suite and other common office software
- Ability to handle and resolve customer complaints with professionalism
- Good problem-solving skills and attention to detail
- Ability to work effectively both independently and as part of a team
- Understanding of customer service principles and practices
Benefits:
- Stable and ongoing contract
- Opportunity to develop and refine your customer service and administrative skills
- Supportive and collaborative work environment
- Involvement in a crucial sector providing essential services
If you are a motivated individual with a passion for customer service and administrative tasks, we encourage you to apply now to join our client's team in Kent.
Customer Service Apprentice
Posted 4 days ago
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Job Description
Do you want to jump-start your career while earning a well-regarded qualification?
Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity.
We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion.
As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems.
The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all.
This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning.
On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies.
It's not a problem if you don't have much work experience. We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others. In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible.
We understand the importance of progressing in your career. As a result, your salary will rise as you progress through your apprenticeship. When you join, you'll be a part of one of our call centre teams. We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00. As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked. Your rotas will be available in advance so that you may make plans.
With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income. On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £,300.
Main responsibilities:
- Develop and build knowledge of the Customer Service area by completing the apprentice pathway
- Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance.
- Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems.
- Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression.
- Attend and contribute to team meetings with team, peers and colleagues.
- Complete customer service level 3 apprenticeship.
Skills / Qualifications / Experience
- Achieved GCSE Maths and English at Grade 4/C (or equivalent)
- Excellent computer abilities
- You'll have a passion for serving others and providing the best service
- Good time management skills supporting you to complete the apprenticeship
- Be self-assured conversing with others and engaging with new and different individuals
- Be goal-focused and like overcoming difficulties
Skills / Qualifications / Experience
- Experience and understanding of the importance of excellent customer satisfaction
We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
- To apply for this position, please submit your CV on our career's website.
- It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
- Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
Starting at 8,000 increasing to 4,810 over 24 months
Customer Service Advisor
Posted 7 days ago
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Job Description
Job Title: Customer Service Advisor
Job Type: Full time/permanent
Salary: 25,000 - 26,000 per annum (dependent on experience)
Hours of work: Monday to Friday 08:30 - 17:00
The ideal candidate will have a strong background in administration, exceptional customer service skills and the ability to build rapport with customers.
Key Responsibilities:
- Provide excellent customer service to clients
- Manage customer enquiries and resolve issues in a timely and professional manner
- Build and maintain strong relationships with clients to ensure customer satisfaction
- Process orders, track shipments, and update clients on delivery status
- Collaborate with internal teams to address customer needs and concerns
- Assist with account management duties, including updating customer profiles and managing contracts
- Keep accurate records of customer interactions and transactions
- Identify opportunities to upsell or cross-sell products and services to clients
Skills and Qualifications:
- Proven experience in customer service and administration
- Excellent communication and interpersonal skills
- Ability to build rapport with clients and maintain positive relationships
- Proficiency in using CRM software and other relevant tools
Customer Service Administrator
Posted 11 days ago
Job Viewed
Job Description
Customer Service Administrator - Rainham
26,000 - 28,000 DOE
This is a fantastic opportunity to be part of a forward-thinking company.
Key Responsibilities:
- Engage with customers via phone, email, and chat to resolve inquiries and provide support
- Maintain detailed records of customer interactions and feedback
- Collaborate with team members to continuously improve customer satisfaction
- Addressing customer enquiries, resolving issues, and providing top-notch support
What you need:
- Previous experience in customer service
- Strong communication and interpersonal skills
- Excellent problem-solving abilities and attention to detail
- Positive attitude and a team player mentality
What We Offer:
- Exciting and supportive work environment
- Opportunities for professional growth and development
Apply now for immediate consideration!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Kent Customer Service
Posted 11 days ago
Job Viewed
Job Description
Our client, is currently seeking a dedicated individual for a Customer Service role based in Kent. This ongoing contract offers a unique opportunity to support customers through excellent customer service
Key Responsibilities:
- Providing exceptional customer service and promptly addressing customer enquiries
- Handling administrative tasks including data entry, file management, and documentation
- Maintaining accurate records of customer interactions and transactions
- Coordinating with internal teams to resolve customer issues efficiently
- Processing service requests and ensuring timely follow-ups
Job Requirements:
- Experience in an administrative or customer service role
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Proficiency in Microsoft Office Suite and other common office software
- Ability to handle and resolve customer complaints with professionalism
- Good problem-solving skills and attention to detail
- Ability to work effectively both independently and as part of a team
- Understanding of customer service principles and practices
Benefits:
- Stable and ongoing contract
- Opportunity to develop and refine your customer service and administrative skills
- Supportive and collaborative work environment
- Involvement in a crucial sector providing essential services
If you are a motivated individual with a passion for customer service and administrative tasks, we encourage you to apply now to join our client's team in Kent.
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Customer Service Advisor
Posted 17 days ago
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Job Description
Customer Service Advisor !
Maidstone based
Salary: 26,000
Start date: ASAP
Hybrid working: 4 days working from home / 1 in office
Our client, a well-established and growing business based in Maidstone, is looking to recruit a Digital Customer Support Executive to join their team on a hybrid working basis. This is a fantastic opportunity for a candidate with strong administrative and customer service skills, particularly in a digital environment, to contribute to a friendly and supportive organisation.
The successful candidate will be responsible for handling live chat enquiries, email support, and administrative tasks to ensure smooth customer interactions and back-office processes. The role offers a great balance of home and office working, with four days from home and one day in the office each week.
Apply now for immediate consideration!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Advisor
Posted 18 days ago
Job Viewed
Job Description
Are you seeking a team that shares your passion for providing excellent customer service?
Are you a determined individual? Do you enjoy setting goals for yourself?
If so, this is a chance you won't want to pass up.
This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers.
No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible.
The salary is £24,810.59. We also offer bonuses for meeting targets. You can earn an extra £,000 on average and up to ,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan.
Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well.
In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about.
This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team.
Main responsibilities:
- Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
- Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
- Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
- Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
- Attend and contribute to team meetings with team, peers and colleagues.
- To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.
Skills / Qualifications / Experience
- Achieved GCSE Maths and English at Grade 4/C (or equivalent)
- Commitment to providing excellent customer service
- Dedication to finding the best solutions to problems
- Excellent computer abilities
- Outstanding writing and vocal communication abilities
Skills / Qualifications / Experience
- Previous customer service / call centre experience would be advantageous
We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
- To apply for this position, please submit your CV on our career's website.
- It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
- Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
4,810.59 starting salary + bonus
Customer Service Manager
Posted 18 days ago
Job Viewed
Job Description
Customer Service Manager
40,000 - 45,000 per annum
Dartford
Monday-Friday 9am-5pm
25 days holiday + bank holiday, closing office over Christmas, parking on site, pension scheme, free lunch
Are you a dynamic leader with a passion for customer service? Do you thrive in a fast-paced environment where your skills can shine? If so, we have the perfect opportunity for you!
What You'll Do:
As our Customer Service Manager, you will be the driving force behind our customer service operations. Your responsibilities will include:
- Leading and mentoring a team of dedicated customer service representatives.
- Developing and implementing customer service strategies that align with our company goals.
- Ensuring high levels of customer satisfaction through effective communication and problem-solving.
- Analysing customer feedback to continuously improve our services.
- Collaborating with other departments to address customer needs and streamline processes.
What We're Looking For:
- Proven experience in a customer service management role, ideally within the manufacturing sector.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills.
- A strategic mindset with a focus on customer satisfaction and retention.
- Proficiency in CRM software and Microsoft Office Suite.
Why You'll Love Working Here:
- Competitive Salary: Earn between 40,000 to 45,000 annually.
- Contract Type: Permanent position, offering stability and growth.
- Full-Time Hours: Enjoy a structured working pattern while making a difference.
- Supportive Environment: Join a friendly and enthusiastic team that values collaboration and innovation.
What's in it for You?
- Opportunities for professional development and career advancement.
- A chance to shape the customer service experience in a reputable company.
- A workplace culture that encourages creativity and celebrates achievements.
Ready to Make a Difference?
If you're excited about leading a team to new heights and providing exceptional service, we want to hear from you! Apply today and take the next step in your career.
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.