1353 Customer Service jobs in Leeds

An excellent opportunity has arisen for a Customer Service Coordinator to join our friendly team.

Our client manufactures specialist medical food and equipment for internally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs.

The customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. There is a 3-month training program overseen by our team trainer.

Pay rate

Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months.

37.5 hours per week. 7.5 hours per day.

13.50 per hour

Location: ME10 3SU

1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75)

On call segments (paid as additional, at an enhanced rate)

Benefits you'll love:

• Option to work 1 day from home every week
• Opportunity for overtime paid at an enhanced rate
• Free on-site parking
• Onsite canteen including a Starbucks station
• Onsite gym including a peloton bike
• Outside seating areas
• Team social events
• Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.
• Access to employee assistance programs including financial advice and counselling services
• Full training provided

Responsibilities

• Provide the highest levels of customer care to both patients and health-care professionals
• Stock check and arrange patient deliveries via telephone and email
• Answer patient and stakeholder enquiries, resolving all queries that might arise
• Troubleshoot feeding pumps
• Use our internal database (CRM system) to place orders and log all patient and health-care professional communication
• Communicate with internal & external stakeholders by phone & email
• Manage daily workload as delegated by lead coordinator

Requirements

• Experience in customer service preferred but not essential
• IT Proficient
• Proficient in using two monitors
• Professional and confident telephone manner
• Ability to multitask (Placing orders and updating system whilst on the phone, using 2 screens)
• Able to drive or reach site with ease

JRRL are delighted to be working with a progressive and supportive company offering a fantastic opportunity for a Temporary to Permanent Customer Service Administrator  to join their team in Sevenoaks. You will be working within a team to deliver a high level of customer service within a Helpdesk environment with administration duties.

This is a full-time office-based position working Monday to Friday on a shift rota – 7.30am – 3.30pm, 8am – 4pm or 9am – 5pm with 1 hour lunch

Due to the role being temporary to permanent you must be available to start within a week.

Duties for the Customer Service Administrator:

• Schedule planned maintenance for in house and subcontracted labour.
• Update planned maintenance jobs with status updates.
• Maintain client compliance systems.
• Develop working relationship with Operations Team and clients to deliver best in class service.
• Working to a range of performance KPI’s.
• Oversee the logging and close down of reactive calls.
• Administration duties.

Person Specification for the Customer Service Administrator:

• Good literacy and numeracy skills.
• IT literate – MS Office, Laptop, Tablet.
• Excellent customer service skills ideally within a helpdesk/contact centre environment.
• Ability to work to deadlines and targets.
• Ability to work sometimes under pressure.

Company Benefits:

• 20 days holidays, rising yearly to 25 days
• Free parking onsite
• Pension enrolment scheme
• Private healthcare options available following probation period
• Social events with colleagues, friends, and family

This Administrator role is a full-time temporary to permanent role offering career progression, a supportive team environment. The permenant salary is £25,000 / £25,550. Full training will be given.  This is a company that like to train and progress their staff.

Job Title: Customer Service Executive

Location: Edenbridge
Contract Type: Permanent

Hours: Monday - Friday - 9-5.30pm. Office based. 1 day Hybrid/Remote working once training is completed.

Are you a customer service superstar ready to take your career to the next level? Our client, a leading organisation in the manufacturing and production industry, is on the lookout for a passionate and proactive Customer Service Executive to join their dynamic team in Edenbridge!

Why Join Us?

• Supportive Team: Working within a supportive nurturing team in a great upbeat environment.
• Career Development: Dive into a fast-paced industry with opportunities for growth and advancement.
• Comprehensive Benefits: Enjoy a competitive salary, free parking, a pension scheme, annual bonuses, and private healthcare.

Key Responsibilities:
As the main internal contact for our customers, you will:

• Ensure all requirements are met and orders are processed efficiently.
• Coordinate with planning and production teams to agree on production and delivery timelines, communicating critical path dates and any changes to customers.
• Manage new projects and repeat orders from initiation through to completion.
• Provide essential administrative support to External Sales and Account Managers.
• Collaborate with the QA team to investigate and resolve quality issues, keeping customers informed throughout the process.

What We're Looking For:
To thrive in this role, you should possess:

• A strong customer focus with excellent interpersonal and communication abilities.
• Confidence in liaising with individuals at all levels, both internally and externally.
• A team-oriented mindset, being dependable and proactive in supporting colleagues.
• Strong multitasking skills, with the ability to prioritise and work under pressure to meet deadlines.
• Self-motivation and good decision-making skills.
• A professional telephone manner, adaptable to changing customer needs.
• Proficiency in Microsoft Office and familiarity with MIS systems.

Why This Role is Exciting:
This is more than just a job; it's an opportunity to make a real impact! You'll be at the heart of operations, ensuring our customers are not just satisfied but delighted with the service they recive from start to finish. Your contributions will directly influence the success and growth in the industry.

Join Our Team!
If you are ready to bring your enthusiasm and dedication to a role that truly values customer service, we want to hear from you! Apply today and take the first step towards a rewarding career with our client.

How to Apply:
Send your CV online for consideration, or send directly to (url removed). Apply today, interviews will be taking place ASAP.

This role is being managed by Debbie Foster - (phone number removed) - Office Angels - Tunbridge Wells

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Salary: 28,000 circa
Hours: 8am-5pm Monday - Friday, 1hr lunch
This is a hybrid position (1 day per week working from home, 4 days in the office)

Are you a proactive, customer-focused individual who thrives in a fast-paced environment? My client is looking for a Customer Service Executive to join it's dynamic and growing team.

Your duties within this role will include:
- Acting as the customers' internal point of contact, ensuring customers' requirements are met
- Processing customer orders
- Ensuring customers are kept informed regarding their products
- Helping out with internal administration

You will be customer focused, self-motivated, a good telephone manner, comfortable using Microsoft and able to work to tight deadlines and make decisions under pressure.

If you would like to apply for the role then send your CV today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!

We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.

As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.

Key Responsibilities:

• Supervise and support a team of Guest Relations Agents
• Monitor performance and adherence to service protocols
• Provide onboarding support and ongoing training
• Prepare monthly reports on team productivity and complaint trends
• Act as first point of escalation for unresolved guest concerns
• Personally handle high-priority or sensitive guest issues
• Liaise between guests, property managers, and internal teams
• Ensure timely, empathetic follow-ups and resolution of guest concerns
• Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
• Collaborate across departments to turn negative feedback into positive outcomes
• Proactively request updates to reviews once issues are resolved

The person:

• Experienced within he Travel & Tourism Industry
• Strong background in customer service or guest relations (team leadership preferred)
• Excellent communication and conflict-resolution skills
• Confident using CRMs, customer platforms, and managing review responses
• Highly organised, empathetic, and detail-oriented

The package:

• Competitive salary: 28,000 - 30,000
• Beautiful countryside office setting with free parking
• Good public transport links to Canterbury and surrounding areas
• Flexible hybrid working: 4 office days, 1 remote day
• 30 days holiday (including bank holidays)
• Company pension scheme
• Cycle to Work scheme
• Discounts on villa holidays worldwide
• Free tea & coffee, on-site tuck shop, and coffee shop

Interested?

Please click APPLY or contact (url removed)

Job Title: Customer Service Advisor
Job Type: Full time/permanent
Salary: 25,000 - 26,000 per annum (dependent on experience)
Hours of work: Monday to Friday 08:30 - 17:00

The ideal candidate will have a strong background in administration, exceptional customer service skills and the ability to build rapport with customers.

Key Responsibilities:

• Provide excellent customer service to clients
• Manage customer enquiries and resolve issues in a timely and professional manner
• Build and maintain strong relationships with clients to ensure customer satisfaction
• Process orders, track shipments, and update clients on delivery status
• Collaborate with internal teams to address customer needs and concerns
• Assist with account management duties, including updating customer profiles and managing contracts
• Keep accurate records of customer interactions and transactions
• Identify opportunities to upsell or cross-sell products and services to clients

Skills and Qualifications:

• Proven experience in customer service and administration
• Excellent communication and interpersonal skills
• Ability to build rapport with clients and maintain positive relationships
• Proficiency in using CRM software and other relevant tools

MMP Consultancy are working with a fantastic organisation to recruit Customer Service Advisor to join them on a Fixed Term Contract in Kent.

Salary: 29,631 Per Annum

Please note this position offers Hybrid Working.

Key Responsibilities

• Deliver consistently high-quality customer service across all our contact channels in accordance with customer service standards.
• Ensure customers receive an equally positive experience, and tailor the service to meet the diverse needs of individuals.
• Take ownership of challenging messages and difficult conversations with customers, including helping to resolve complaints.
• Comply with policies, procedures and guidelines and recognise when to escalate for exceptions.
• Work with colleagues, partners and contractors to ensure customers experience an efficient and joined-up service.
• Ensure customers experience a continuously improving service by listening to them and feeding back customer views.
• Actively manage your learning to keep your knowledge up-to-date, enabling you to deliver the right answer, first time.
• Competently use relevant systems to deliver a high level of customer service.
• Implement and support changes to customer service delivery.

Requirements:

• Experience of working in a customer service or contact centre environment.
• Commitment to making a positive difference to people by delivering great customer service.
• Ability to communicate clearly and build rapport with customers across a range of contact channels, including telephone, email, live chat and social media
• Comfortable using standard Microsoft office packages and in-house systems. Confident learning and using new ICT systems.
• Ability to use the most appropriate style and method of communication with internal and external customers and stakeholders.
• Ability to tailor complex information according to the needs of the customer.
• Ability to prioritise competing commitments and work accurately and methodically under pressure.

Are you looking for an immediate start in a customer service role this summer? We have a temporary, office-based opportunity for a Customer Service Advisor in our Dartford office!

This role is perfect if you're available straight away and can commit for approximately 6 weeks to assist us over the summer period.

You'll be a key point of contact, answering and logging calls from residents on one of our social housing contracts who are reporting repairs. You'll receive comprehensive systems and call training during your first week before you start taking calls independently.

• Excellent customer service skills and a friendly telephone manner.
• Proven telephone handling experience .
• Ability to commit to the full 6-week duration .
• Knowledge of social housing or maintenance is ideal, but not essential.

• Location: Dartford office-based (DA9 area).
• Hours: Monday to Friday, 8 AM - 5 PM.
• Pay: 13 per hour PAYE or 16.55 per hour Umbrella .
• Start Date: Immediate.

If you're ready to jump into a new role and support our residents, apply today!

Please submit your CV and cover letter outlining your suitability for the role to Afreen Begum or call (phone number removed).

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.