What Jobs are available for Customer Service in Mansfield?

Showing 207 Customer Service jobs in Mansfield

Senior Customer Service Representative

Barlborough, East Midlands Biffa Waste Services

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Job Description

Senior Customer Service Representative
  • Barlborough
  • Full Time and 5 months FTC
  • 37.5 hours per week - Monday to Saturday (1 in 8 Saturdays worked)
  • Competitive Salary

Can you assist in leading, developing and supporting a customer service team?

You will support the Customer Service Team Manager in leading, developing and motivating a team of Customer Service Executives in line with the department's key objectives and KPIs to achieve a high level of customer services standards.

To assist the team with customer queries and manage them through to resolution, by communicating directly with customers and liaising with internal Biffa divisions to ensure the issue is resolved to the customer's satisfaction. Managing escalations for the team, ensuring they are dealt with as complaints where required and have the ability to prioritise team issues in line with the business needs. The team senior will have proficiency in the management tasks completed within the team, stepping in for the team manager when they are not available, showing a high degree of professionalism and strong adherence to Biffa values.

Here's why you'll love it at Biffa

  • Career development , training and coaching - because if you don't grow, we don't grow
  • Medical and dental scheme for you and your family
  • 25 days holiday a year plus Bank Holiday days and  the opportunity to buy and sell holiday
  • Biffa Perkz - high street discounts for you and your family
  • Pioneering family-friendly policies

We're here to change the way people think about waste

Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that's always rewarding, often challenging , but never dull.

Dedicated to Diversity

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.

Closing date 07/11/2025

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Remote Bilingual Customer Service Representative

NG1 1AE Nottingham, East Midlands £26000 annum + lan WhatJobs

Posted 26 days ago

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Job Description

full-time
Our client is seeking a fluent, Remote Bilingual Customer Service Representative to provide exceptional support to their international customer base. This fully remote position is perfect for articulate individuals who are passionate about helping people and possess excellent communication skills in both English and (Specify Second Language, e.g., Spanish/French/German). You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive and efficient customer experience through various communication channels, including phone, email, and chat. The ability to work independently, manage your time effectively, and maintain a high level of professionalism in a home-based environment is crucial for success in this role.

Key Responsibilities:
  • Handle inbound customer inquiries via phone, email, and live chat in both English and (Specify Second Language).
  • Provide accurate information about products, services, and policies.
  • Troubleshoot and resolve customer issues efficiently and empathetically.
  • Process orders, returns, and exchanges as needed.
  • Escalate complex issues to the appropriate internal teams or supervisors.
  • Maintain detailed and accurate records of customer interactions and resolutions in the CRM system.
  • Identify and communicate customer feedback and recurring issues to management.
  • Adhere to all customer service standards, response times, and quality metrics.
  • Contribute to team efforts and participate in ongoing training and development.
  • Ensure a high level of customer satisfaction and build strong customer relationships.
  • Maintain a professional and positive attitude at all times.

Essential Qualifications & Experience:
  • Fluency in English and (Specify Second Language) (written and verbal) is mandatory.
  • Previous experience in a customer service or call centre environment.
  • Excellent communication, active listening, and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Proficiency with standard office software and experience with CRM systems.
  • Ability to multitask and manage time effectively in a remote work setting.
  • Reliable internet connection and a dedicated, quiet workspace.
  • Patience, empathy, and a professional demeanor.
  • Flexibility to work various shifts, including evenings and weekends as needed.

This is an exciting opportunity to join a dynamic company and utilise your language skills to make a tangible difference for customers worldwide, all from the convenience of your home. If you are a motivated, customer-focused individual, we encourage you to apply.
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Remote Customer Service Representative - E-commerce

NG1 3DQ Nottingham, East Midlands £24000 Annually WhatJobs

Posted 5 days ago

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Job Description

full-time
Our client is looking for a dedicated and customer-focused Remote Customer Service Representative to join their dynamic retail team. This fully remote position offers the flexibility to work from anywhere in the UK, providing exceptional support to our valued customers. You will be the primary point of contact for customer inquiries, resolving issues efficiently and ensuring a positive shopping experience across all our brands. This role is crucial for maintaining high customer satisfaction and loyalty. We are committed to building a supportive and engaging remote work environment where you can thrive and develop your career.

Responsibilities:
  • Handle a high volume of inbound customer inquiries via phone, email, and live chat.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Provide product information and assistance to customers.
  • Process orders, returns, and exchanges accurately.
  • Maintain customer records and update account information.
  • Identify and escalate priority issues to the relevant departments.
  • Contribute to customer service process improvements.
  • Gather customer feedback and report on trends.
  • Adhere to company policies and procedures at all times.
  • Ensure consistent brand representation and customer service standards.
Qualifications:
  • Previous experience in a customer service or call centre environment is essential.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in using CRM software and other customer service tools.
  • Ability to work independently and manage time effectively in a remote setting.
  • A reliable internet connection and a dedicated workspace.
  • Familiarity with e-commerce platforms and retail operations is advantageous.
  • High school diploma or equivalent; further education is a plus.
  • A proactive and empathetic approach to customer care.
  • Ability to adapt to changing priorities and customer needs.
This is a fully remote role, allowing you to work from the comfort of your own home, located in Nottingham, Nottinghamshire, UK , but not tied to a specific office. Join our client's team and make a real difference in the customer experience.
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Customer Service Administration

Nottingham, East Midlands Cobalt Carbon Free

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Job Description

Build Your Future with Cobalt Carbon Free: Customer Service Administrator wanted

Cobalt Carbon Free is a family-run construction business, trading for over 15 years. Based in Nottingham specialising in retrofitting homes

We're expanding our team to meet the ever-increasing demand for sustainable and energy efficient home improvements. This opportunity has vast potential for progression within both the role and the business and continual development side, and is ideally suited to a confident assertive, self starting individual :)

The role will take the lead managing & improving our general business administration and operational processes.

Working closely with all the team, it's a fantastic opportunity for somebody with great enthusiasm and aspirations to further your career and see progressive, well rewarded growth within the business.

Responsibilities:

- Oversee the daily business administrations operations.

- Admin support for all aspects of the business- sales, finance, operations & HR

- Manage, maintain CRM system, QMS compliance

- Passionate and motivated individual to drive performance and process improvement

Requirements:

- Excellent organizational and time management skills

- Reliable & Loyal

- Strong communication skills, both written and verbal

- Proficient in using office software such as Microsoft Office Suite

- Knowledge of construction type services

- Ability to multitask and prioritize tasks effectively

- Attention to detail and accuracy in all work performed

Hours we would be aiming for 28-35 hours a week, this is negotiable/flexible to work best for the right candidate, full time or part time considered.

If you meet the requirements outlined above and feel you could make a real positive change for our business we encourage you to apply. :)

Job Type: Full-time

Pay: £12.35-£14.65 per hour

Benefits:

  • Casual dress
  • Company pension
  • Flexitime
  • On-site parking
  • Private medical insurance
  • Work from home

Ability to commute/relocate:

  • Nottingham NG13: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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Customer Service Intern

Nottingham, East Midlands Eaton Corporation

Posted 13 days ago

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Job Description

Eaton MEDC provides a range of world-class products and solutions for safety, security and telecommunications systems operating in harsh and hazardous environments. We are seeking a Customer Service Intern to join our team. This is an excellent opportunity to learn, develop and grow while also making a valuable contribution to our business. If you think you have what it takes to be successful in this role then we want to hear from you.
**What you'll do:**
+ This Internship is based within our Customer Service (Commercial) department and is designed to provide an opportunity to a student who demonstrates the same high level of ethics, values, creativity and performance we expect from our employees.
+ You will work on projects that have a measurable impact on our business and will be coached and mentored by Eaton leaders.
+ You will support departments with the production and interrogation of data and metrics.
+ You will be involved in tasks aimed at delivering and improving customer service excellence, whether in terms of information, sales, products or services.
+ The internship starts on 1st July 2026 and finishes on 31st July 2027.
**Qualifications:**
+ Actively enrolled in a bachelor's degree or master's program in business, economics, management, or a related field.
**Skills:**
+ Geographic flexibility to relocate within the UK for the duration of the internship.
+ Strong interpersonal and planning skills with proven ability to lead change.
+ Can effectively and comfortably speak to different levels of the organisation.
+ Good IT skills, including proficiency in MS office, specifically Word, Excel, PowerPoint, and Teams but also feel comfortable working with new software.
+ Have the right to work in the UK without company sponsorship (we do not sponsor any type of visa for this internship).
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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Customer Service Administrator

Somercotes, East Midlands Envirogen

Posted 3 days ago

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Job Description

Permanent

Envirogen Group UK Limited is currently seeking a highly organized and detail-oriented individual to join our team as a Service Coordinator . As a global leader in water and wastewater treatment solutions, Envirogen is dedicated to helping our clients achieve their environmental and sustainability goals through innovative technology and exceptional service.

As a Service Coordinator , you will play a critical role in ensuring the smooth operation of our service department and providing exceptional customer service. You will be the primary point of contact for all incoming service requests, managing service orders, coordinating technician schedules, and maintaining accurate service records.

The ideal candidate for this position will have excellent organizational and time management skills, strong attention to detail, and the ability to multitask effectively. Proficiency in Microsoft Office Suite and experience with customer service software or CRM systems is a plus. Additionally, a customer-focused mindset and excellent communication skills are essential for success in this role.

If you are looking for an opportunity to join a dynamic and innovative company that is committed to making a positive impact on the environment, we would love to hear from you. Join the Envirogen team and help us deliver exceptional service to our valued customers.

Requirements

  • Excellent organizational and time management skills.
  • Strong attention to detail and the ability to multitask effectively.
  • Proficient in Microsoft Office Suite.
  • Experience with customer service software or CRM systems is a plus.
  • Customer-focused mindset and excellent communication skills.

Benefits

Supportive and collaborative culture

Opportunity for development and career progression

Private healthcare

Purchase extra annual leave

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Customer Service Advisor

DE56 1JT Belper, East Midlands £12 hour Blue Arrow

Posted 10 days ago

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Job Description

Customer Service Advisor

Location: Belper

Pay Rate: £12.93p/h

Hours: Monday to Friday between 08.00am -18.00pm - also will need to work one on and one weekend off you will only have to work one day of the week either 8am till 3pm on Saturday and 8am till 12pm on Sunday

Contract: Temp to perm for the right candidate!

Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy helping people and solving problems over the phone? We are working work with one of Europe's leading heating technology manufacturers, we're looking for Customer Service Advisors to join our friendly, customer-focused team.

The role will include:

*Answer inbound calls from customers, engineers, and partners regarding servicing and any technical queries

*Log and process service requests, claims and maintenance appointments

*Advising customers that contact through telephone, email, SMS, live chat or WhatsApp

*Provide clear, empathetic and knowledgeable support to all callers

*Maintain Accurate records using the CRM system

What we are looking for:

*Strong verbal communication and active listening skills

*Previous experience in a customer service or call centre role is preferred

*Ability to stay calm under pressure and handle a high volume of calls

* IT literate - confident using phones, email and internal systems * A team player who takes pride in delivering a great customer experience

Benefits of this role:

* Onsite facilities which include canteen and parking

* Competitive pay rates

* Temporary to Permanent work, this is long term work

* Dedicated consultant and 24/7 phone lines

* Blue Arrow app to manage your hours and availability

How to apply:

If you would like to apply for this role, please click apply button and submit your up-to-date CV and follow the online registration process. Please allow 24-48 hours for your application to be processed (excluding weekends).

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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Customer Service Advisor

DE56 1JT Belper, East Midlands £12 hour Blue Arrow

Posted 15 days ago

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Job Description

Customer Service Advisor

Location: Belper

Hours: 39.5 hours per week

Pay: £12.93 p/h

Monday to Friday between 8am and 6pm

One weekend shift on a rotational basis:

Saturday 8am-3pm/Sunday 8am-12pm

Start Date: November

Training: 4 weeks (fully paid)

Contract: Temp to Perm

About the Role

We are recruiting for Customer Service Advisors to join a leading manufacturer of heating and hot water solutions, including domestic boilers. Based in Belper, this role offers the chance to be part of a supportive and customer-focused team, helping customers with their boiler cover and product enquiries.

You'll be handling a high volume of inbound calls, supporting both insurance customers and the sales side of the business. This is a great opportunity for someone with a background in customer service or sales who enjoys working in a fast-paced environment and making a real difference to customers.

Key Responsibilities

* Handle approximately 60 inbound calls per day from customers regarding boiler cover, product support, and general enquiries.

* Provide exceptional customer service, ensuring all interactions are professional, empathetic, and solution focused.

* Support customers with insurance cover management, renewals, and troubleshooting.

* Assist with sales-related enquiries - no cold calling involved.

* Maintain accurate records and update customer accounts.

* Collaborate with colleagues to ensure smooth operations and customer satisfaction.

* Take ownership of customer issues and follow through to resolution.

What We're Looking For

* Previous experience in customer service or sales (inbound or outbound).

* Strong communication skills and a confident, friendly telephone manner.

* Ability to work in a high-volume call environment.

* A proactive attitude and willingness to get involved.

* Excellent attention to detail and organisational skills.

* Comfortable using computer systems and managing customer data.

* Interest or experience in home heating products or boiler systems is a plus.

What's in It for You?

* Structured training and ongoing support

* Opportunity to work with a reputable and innovative manufacturer

* Friendly and inclusive team environment

* No cold calling - all calls are inbound

If you're ready to take the next step in your customer service career and want to be part of a team that values your contribution, we'd love to hear from you!

If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you. Please click APPLY today and wait for a consultant to action your application. This normally happens within 24 to 48 hours.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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Customer Service Team Leader

DE1 2AA Derby, East Midlands £28000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is a dynamic and growing company based in Derby, Derbyshire, UK , seeking an experienced and motivated Customer Service Team Leader to manage and inspire their customer support team. This role is crucial in ensuring the delivery of outstanding customer service across all channels. You will be responsible for supervising a team of customer service representatives, setting performance targets, providing coaching and training, monitoring service quality, and handling escalated customer issues. The ideal candidate will have a strong background in customer service, proven leadership capabilities, and excellent communication and problem-solving skills. This hybrid role offers the flexibility to work both remotely and from our office, fostering a collaborative and productive team environment.

Key Responsibilities:
  • Lead, motivate, and manage a team of customer service representatives to achieve individual and team performance goals.
  • Set clear objectives and key performance indicators (KPIs) for the team and monitor progress.
  • Provide ongoing coaching, training, and feedback to team members to enhance their skills and performance.
  • Handle escalated customer complaints and complex inquiries, resolving issues efficiently and effectively.
  • Monitor customer service interactions (calls, emails, chats) to ensure quality standards are met.
  • Identify trends in customer inquiries and feedback, providing insights to management for service improvement.
  • Develop and implement standard operating procedures to optimize customer service processes.
  • Manage team schedules and workload to ensure adequate coverage and response times.
  • Foster a positive and customer-centric team culture.
  • Contribute to the recruitment and onboarding of new customer service representatives.

Qualifications and Skills:
  • Proven experience in a customer service role, with at least 2 years in a supervisory or team lead position.
  • Excellent leadership, coaching, and motivational skills.
  • Strong understanding of customer service principles and best practices.
  • Exceptional communication, interpersonal, and conflict resolution skills.
  • Proficiency in using customer service software and CRM systems.
  • Ability to analyze data and identify trends to drive service improvements.
  • Strong organizational and time management skills.
  • Ability to work effectively both independently and as part of a hybrid team.
  • A commitment to delivering exceptional customer experiences.
  • Experience in a specific industry relevant to the company's operations would be an advantage.
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Customer Service Team Lead

DE1 1AA Derby, East Midlands £28000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is seeking an experienced and motivating Customer Service Team Lead to guide their dedicated support team in Derby, Derbyshire, UK . This role is instrumental in ensuring exceptional customer service delivery, fostering a positive team environment, and driving continuous improvement within the customer support function. You will be responsible for supervising a team of customer service representatives, providing coaching, training, and performance management to ensure service level agreements are met and exceeded. The Team Lead will handle escalated customer issues, resolve complex queries, and act as a point of escalation for the team.

Key responsibilities include monitoring team performance, identifying areas for development, and implementing training initiatives to enhance skills and knowledge. You will contribute to the development and refinement of customer service processes and procedures, aiming to improve efficiency and customer satisfaction. The Team Lead will be responsible for ensuring all customer interactions are handled professionally and empathetically, adhering to company policies and guidelines. You will also play a role in reporting on team performance metrics and contributing insights to senior management. Fostering a collaborative and supportive team culture is a priority.

The ideal candidate will have previous experience in a customer service leadership or supervisory role, with a proven ability to motivate and develop a team. Excellent communication, interpersonal, and problem-solving skills are essential, as is a strong understanding of customer service principles. You should be proficient in using CRM software and other customer service tools. The ability to remain calm and effective under pressure, and to handle challenging customer situations with tact and professionalism, is paramount. A passion for delivering outstanding customer experiences and a commitment to continuous improvement are highly valued. This role offers an excellent opportunity to develop your leadership skills and make a tangible impact on customer satisfaction. You will be expected to be a role model for excellent customer service.

This role is primarily remote, with occasional requirements to attend the office in Derby, Derbyshire, UK for team meetings and critical business functions. Therefore, candidates must be able to commute to the office when required.
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