What Jobs are available for Customer Service in Mansfield?
Showing 207 Customer Service jobs in Mansfield
Senior Customer Service Representative
Posted today
Job Viewed
Job Description
- Barlborough
- Full Time and 5 months FTC
- 37.5 hours per week - Monday to Saturday (1 in 8 Saturdays worked)
- Competitive Salary
Can you assist in leading, developing and supporting a customer service team?
You will support the Customer Service Team Manager in leading, developing and motivating a team of Customer Service Executives in line with the department's key objectives and KPIs to achieve a high level of customer services standards.
To assist the team with customer queries and manage them through to resolution, by communicating directly with customers and liaising with internal Biffa divisions to ensure the issue is resolved to the customer's satisfaction. Managing escalations for the team, ensuring they are dealt with as complaints where required and have the ability to prioritise team issues in line with the business needs. The team senior will have proficiency in the management tasks completed within the team, stepping in for the team manager when they are not available, showing a high degree of professionalism and strong adherence to Biffa values.
Here's why you'll love it at Biffa
- Career development , training and coaching - because if you don't grow, we don't grow
- Medical and dental scheme for you and your family
- 25 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
- Biffa Perkz - high street discounts for you and your family
- Pioneering family-friendly policies
We're here to change the way people think about waste
Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that's always rewarding, often challenging , but never dull.
Dedicated to Diversity
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.
Closing date 07/11/2025
Is this job a match or a miss?
Remote Bilingual Customer Service Representative
Posted 26 days ago
Job Viewed
Job Description
Key Responsibilities:
- Handle inbound customer inquiries via phone, email, and live chat in both English and (Specify Second Language).
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently and empathetically.
- Process orders, returns, and exchanges as needed.
- Escalate complex issues to the appropriate internal teams or supervisors.
- Maintain detailed and accurate records of customer interactions and resolutions in the CRM system.
- Identify and communicate customer feedback and recurring issues to management.
- Adhere to all customer service standards, response times, and quality metrics.
- Contribute to team efforts and participate in ongoing training and development.
- Ensure a high level of customer satisfaction and build strong customer relationships.
- Maintain a professional and positive attitude at all times.
Essential Qualifications & Experience:
- Fluency in English and (Specify Second Language) (written and verbal) is mandatory.
- Previous experience in a customer service or call centre environment.
- Excellent communication, active listening, and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency with standard office software and experience with CRM systems.
- Ability to multitask and manage time effectively in a remote work setting.
- Reliable internet connection and a dedicated, quiet workspace.
- Patience, empathy, and a professional demeanor.
- Flexibility to work various shifts, including evenings and weekends as needed.
This is an exciting opportunity to join a dynamic company and utilise your language skills to make a tangible difference for customers worldwide, all from the convenience of your home. If you are a motivated, customer-focused individual, we encourage you to apply.
Is this job a match or a miss?
Remote Customer Service Representative - E-commerce
Posted 5 days ago
Job Viewed
Job Description
Responsibilities:
- Handle a high volume of inbound customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues in a professional and timely manner.
- Provide product information and assistance to customers.
- Process orders, returns, and exchanges accurately.
- Maintain customer records and update account information.
- Identify and escalate priority issues to the relevant departments.
- Contribute to customer service process improvements.
- Gather customer feedback and report on trends.
- Adhere to company policies and procedures at all times.
- Ensure consistent brand representation and customer service standards.
- Previous experience in a customer service or call centre environment is essential.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to work independently and manage time effectively in a remote setting.
- A reliable internet connection and a dedicated workspace.
- Familiarity with e-commerce platforms and retail operations is advantageous.
- High school diploma or equivalent; further education is a plus.
- A proactive and empathetic approach to customer care.
- Ability to adapt to changing priorities and customer needs.
Is this job a match or a miss?
Customer Service Administration
Posted today
Job Viewed
Job Description
Build Your Future with Cobalt Carbon Free: Customer Service Administrator wanted
Cobalt Carbon Free is a family-run construction business, trading for over 15 years. Based in Nottingham specialising in retrofitting homes
We're expanding our team to meet the ever-increasing demand for sustainable and energy efficient home improvements. This opportunity has vast potential for progression within both the role and the business and continual development side, and is ideally suited to a confident assertive, self starting individual :)
The role will take the lead managing & improving our general business administration and operational processes.
Working closely with all the team, it's a fantastic opportunity for somebody with great enthusiasm and aspirations to further your career and see progressive, well rewarded growth within the business.
Responsibilities:
- Oversee the daily business administrations operations.
- Admin support for all aspects of the business- sales, finance, operations & HR
- Manage, maintain CRM system, QMS compliance
- Passionate and motivated individual to drive performance and process improvement
Requirements:
- Excellent organizational and time management skills
- Reliable & Loyal
- Strong communication skills, both written and verbal
- Proficient in using office software such as Microsoft Office Suite
- Knowledge of construction type services
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in all work performed
Hours we would be aiming for 28-35 hours a week, this is negotiable/flexible to work best for the right candidate, full time or part time considered.
If you meet the requirements outlined above and feel you could make a real positive change for our business we encourage you to apply. :)
Job Type: Full-time
Pay: £12.35-£14.65 per hour
Benefits:
- Casual dress
- Company pension
- Flexitime
- On-site parking
- Private medical insurance
- Work from home
Ability to commute/relocate:
- Nottingham NG13: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Is this job a match or a miss?
Customer Service Intern
Posted 13 days ago
Job Viewed
Job Description
**What you'll do:**
+ This Internship is based within our Customer Service (Commercial) department and is designed to provide an opportunity to a student who demonstrates the same high level of ethics, values, creativity and performance we expect from our employees.
+ You will work on projects that have a measurable impact on our business and will be coached and mentored by Eaton leaders.
+ You will support departments with the production and interrogation of data and metrics.
+ You will be involved in tasks aimed at delivering and improving customer service excellence, whether in terms of information, sales, products or services.
+ The internship starts on 1st July 2026 and finishes on 31st July 2027.
**Qualifications:**
+ Actively enrolled in a bachelor's degree or master's program in business, economics, management, or a related field.
**Skills:**
+ Geographic flexibility to relocate within the UK for the duration of the internship.
+ Strong interpersonal and planning skills with proven ability to lead change.
+ Can effectively and comfortably speak to different levels of the organisation.
+ Good IT skills, including proficiency in MS office, specifically Word, Excel, PowerPoint, and Teams but also feel comfortable working with new software.
+ Have the right to work in the UK without company sponsorship (we do not sponsor any type of visa for this internship).
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Is this job a match or a miss?
Customer Service Administrator
Posted 3 days ago
Job Viewed
Job Description
Envirogen Group UK Limited is currently seeking a highly organized and detail-oriented individual to join our team as a Service Coordinator . As a global leader in water and wastewater treatment solutions, Envirogen is dedicated to helping our clients achieve their environmental and sustainability goals through innovative technology and exceptional service.
As a Service Coordinator , you will play a critical role in ensuring the smooth operation of our service department and providing exceptional customer service. You will be the primary point of contact for all incoming service requests, managing service orders, coordinating technician schedules, and maintaining accurate service records.
The ideal candidate for this position will have excellent organizational and time management skills, strong attention to detail, and the ability to multitask effectively. Proficiency in Microsoft Office Suite and experience with customer service software or CRM systems is a plus. Additionally, a customer-focused mindset and excellent communication skills are essential for success in this role.
If you are looking for an opportunity to join a dynamic and innovative company that is committed to making a positive impact on the environment, we would love to hear from you. Join the Envirogen team and help us deliver exceptional service to our valued customers.
Requirements
- Excellent organizational and time management skills.
- Strong attention to detail and the ability to multitask effectively.
- Proficient in Microsoft Office Suite.
- Experience with customer service software or CRM systems is a plus.
- Customer-focused mindset and excellent communication skills.
Benefits
Supportive and collaborative culture
Opportunity for development and career progression
Private healthcare
Purchase extra annual leave
Is this job a match or a miss?
Customer Service Advisor
Posted 10 days ago
Job Viewed
Job Description
Customer Service Advisor
Location: Belper
Pay Rate: £12.93p/h
Hours: Monday to Friday between 08.00am -18.00pm - also will need to work one on and one weekend off you will only have to work one day of the week either 8am till 3pm on Saturday and 8am till 12pm on Sunday
Contract: Temp to perm for the right candidate!
Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy helping people and solving problems over the phone? We are working work with one of Europe's leading heating technology manufacturers, we're looking for Customer Service Advisors to join our friendly, customer-focused team.
The role will include:
*Answer inbound calls from customers, engineers, and partners regarding servicing and any technical queries
*Log and process service requests, claims and maintenance appointments
*Advising customers that contact through telephone, email, SMS, live chat or WhatsApp
*Provide clear, empathetic and knowledgeable support to all callers
*Maintain Accurate records using the CRM system
What we are looking for:
*Strong verbal communication and active listening skills
*Previous experience in a customer service or call centre role is preferred
*Ability to stay calm under pressure and handle a high volume of calls
* IT literate - confident using phones, email and internal systems * A team player who takes pride in delivering a great customer experience
Benefits of this role:
* Onsite facilities which include canteen and parking
* Competitive pay rates
* Temporary to Permanent work, this is long term work
* Dedicated consultant and 24/7 phone lines
* Blue Arrow app to manage your hours and availability
How to apply:
If you would like to apply for this role, please click apply button and submit your up-to-date CV and follow the online registration process. Please allow 24-48 hours for your application to be processed (excluding weekends).
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Is this job a match or a miss?
Be The First To Know
About the latest Customer service Jobs in Mansfield !
Customer Service Advisor
Posted 15 days ago
Job Viewed
Job Description
Customer Service Advisor
Location: Belper
Hours: 39.5 hours per week
Pay: £12.93 p/h
Monday to Friday between 8am and 6pm
One weekend shift on a rotational basis:
Saturday 8am-3pm/Sunday 8am-12pm
Start Date: November
Training: 4 weeks (fully paid)
Contract: Temp to Perm
About the Role
We are recruiting for Customer Service Advisors to join a leading manufacturer of heating and hot water solutions, including domestic boilers. Based in Belper, this role offers the chance to be part of a supportive and customer-focused team, helping customers with their boiler cover and product enquiries.
You'll be handling a high volume of inbound calls, supporting both insurance customers and the sales side of the business. This is a great opportunity for someone with a background in customer service or sales who enjoys working in a fast-paced environment and making a real difference to customers.
Key Responsibilities
* Handle approximately 60 inbound calls per day from customers regarding boiler cover, product support, and general enquiries.
* Provide exceptional customer service, ensuring all interactions are professional, empathetic, and solution focused.
* Support customers with insurance cover management, renewals, and troubleshooting.
* Assist with sales-related enquiries - no cold calling involved.
* Maintain accurate records and update customer accounts.
* Collaborate with colleagues to ensure smooth operations and customer satisfaction.
* Take ownership of customer issues and follow through to resolution.
What We're Looking For
* Previous experience in customer service or sales (inbound or outbound).
* Strong communication skills and a confident, friendly telephone manner.
* Ability to work in a high-volume call environment.
* A proactive attitude and willingness to get involved.
* Excellent attention to detail and organisational skills.
* Comfortable using computer systems and managing customer data.
* Interest or experience in home heating products or boiler systems is a plus.
What's in It for You?
* Structured training and ongoing support
* Opportunity to work with a reputable and innovative manufacturer
* Friendly and inclusive team environment
* No cold calling - all calls are inbound
If you're ready to take the next step in your customer service career and want to be part of a team that values your contribution, we'd love to hear from you!
If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you. Please click APPLY today and wait for a consultant to action your application. This normally happens within 24 to 48 hours.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Is this job a match or a miss?
Customer Service Team Leader
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead, motivate, and manage a team of customer service representatives to achieve individual and team performance goals.
- Set clear objectives and key performance indicators (KPIs) for the team and monitor progress.
- Provide ongoing coaching, training, and feedback to team members to enhance their skills and performance.
- Handle escalated customer complaints and complex inquiries, resolving issues efficiently and effectively.
- Monitor customer service interactions (calls, emails, chats) to ensure quality standards are met.
- Identify trends in customer inquiries and feedback, providing insights to management for service improvement.
- Develop and implement standard operating procedures to optimize customer service processes.
- Manage team schedules and workload to ensure adequate coverage and response times.
- Foster a positive and customer-centric team culture.
- Contribute to the recruitment and onboarding of new customer service representatives.
Qualifications and Skills:
- Proven experience in a customer service role, with at least 2 years in a supervisory or team lead position.
- Excellent leadership, coaching, and motivational skills.
- Strong understanding of customer service principles and best practices.
- Exceptional communication, interpersonal, and conflict resolution skills.
- Proficiency in using customer service software and CRM systems.
- Ability to analyze data and identify trends to drive service improvements.
- Strong organizational and time management skills.
- Ability to work effectively both independently and as part of a hybrid team.
- A commitment to delivering exceptional customer experiences.
- Experience in a specific industry relevant to the company's operations would be an advantage.
Is this job a match or a miss?
Customer Service Team Lead
Posted 7 days ago
Job Viewed
Job Description
Key responsibilities include monitoring team performance, identifying areas for development, and implementing training initiatives to enhance skills and knowledge. You will contribute to the development and refinement of customer service processes and procedures, aiming to improve efficiency and customer satisfaction. The Team Lead will be responsible for ensuring all customer interactions are handled professionally and empathetically, adhering to company policies and guidelines. You will also play a role in reporting on team performance metrics and contributing insights to senior management. Fostering a collaborative and supportive team culture is a priority.
The ideal candidate will have previous experience in a customer service leadership or supervisory role, with a proven ability to motivate and develop a team. Excellent communication, interpersonal, and problem-solving skills are essential, as is a strong understanding of customer service principles. You should be proficient in using CRM software and other customer service tools. The ability to remain calm and effective under pressure, and to handle challenging customer situations with tact and professionalism, is paramount. A passion for delivering outstanding customer experiences and a commitment to continuous improvement are highly valued. This role offers an excellent opportunity to develop your leadership skills and make a tangible impact on customer satisfaction. You will be expected to be a role model for excellent customer service.
This role is primarily remote, with occasional requirements to attend the office in Derby, Derbyshire, UK for team meetings and critical business functions. Therefore, candidates must be able to commute to the office when required.
Is this job a match or a miss?