1492 Customer Service jobs in Mansfield

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services, resolving customer issues efficiently.
• Process customer orders, requests, and accounts updates accurately.
• Troubleshoot customer problems and provide effective solutions or escalate issues to the appropriate department.
• Maintain customer records by updating account information and logging interactions in the CRM system.
• Adhere to company policies and procedures, ensuring a consistent customer experience.
• Identify and communicate customer feedback and suggestions for service improvement.
• Strive to achieve individual and team customer satisfaction goals.
• Follow communication scripts when handling specific topics and manage all customer interactions professionally.
• Proactively engage with customers to ensure their needs are met and to build rapport.
• Collaborate with team members to share knowledge and best practices.
• Stay informed about product updates and company promotions.

• Previous experience in a customer service role is preferred, but not essential for motivated candidates.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in using computers and common software applications.
• Familiarity with CRM systems is a plus.
• High school diploma or equivalent; further education is advantageous.
• Ability to work independently and manage time effectively in a remote environment.
• A positive attitude and a genuine desire to help customers.
• Adaptability to learn new products, services, and systems quickly.

• Responding promptly and professionally to customer inquiries via phone, email, and chat.
• Providing accurate information about products, services, and company policies.
• Processing customer orders, returns, and exchanges efficiently.
• Resolving customer complaints and issues with a focus on customer retention.
• Maintaining detailed and accurate records of customer interactions and transactions.
• Identifying and escalating complex issues to appropriate departments.
• Collaborating with team members to ensure a seamless customer experience.
• Gathering customer feedback to help improve services and processes.
• Meeting individual and team performance targets for customer satisfaction and response times.
• Assisting with administrative tasks as needed to support the customer service department.

Experienced German speaking Customer Service Representative required for a globally operating manufacturing company based in Nottingham on a 12 month Fixed Term Contract (FTC).

As a German speaking Customer Service Rep you will be supporting customers in Germany and some in the UK, other company sites and internal teams with sales support duties. This will include tasks such as quotations, raising orders, answering customer queries, providing product information, entering data on to SAP and CRM system as well as other tasks. Some of the smaller Germany clients do not speak English so a good level of German is required.

The company operate a hybrid working system with 50% office to 50% home working or more office if you wish. Tues and Wed are full office days for all.

Benefits of Customer Service Representative

• c£30k annually + Bonus for completing contract
• Monday to Friday
• 12 month FTC
• Hybrid working (50/50% model) (must do 2 days office on Tues and Wed)

Role Duties:

• Speak to German clients to solve any queries and progress new orders.
• Raise and issue quotations to customers.
• Follow up all quotes to check on status and any questions etc to add to growth of business.
• Perform contract reviews to ensure compliance with customer requirements.
• Enter customer orders in SAP and maintain the SAP master data.
• Create strong internal cross functional relationships to ensure on time order fulfilment.
• Process customer returns.
• Resolve credit and invoice issues with Finance department.

Customer Service Representative required qualifications and experience.

• Ideally 2 years + sales / customer service experience in a B2B environment
• Must be able to speak high level of German
• Manufacturing company experience  
• Strong problem-solving skills
• Experience in a heavily regulated industry such as aerospace or medical would be highly advantageous
• Strong communication skills – listening, verbal and written.
• Ideally well versed in ERP, CRM (ideally Salesforce) and SAP  

If you have the required skills and experience for the Customer Service Rep role on a 12 month FTC and would relish an exciting challenge, please apply or contact Stuart Cooper directly to discuss in further detail.  

Wagstaff Recruitment – building trusted relationships to create great opportunities

• Respond to customer inquiries and provide technical assistance via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues for customers.
• Guide customers through product installation, configuration, and usage.
• Diagnose and identify solutions for common technical problems.
• Escalate complex issues to higher-level support or relevant departments.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
• Educate customers on product features and best practices.
• Gather customer feedback to identify areas for product or service improvement.
• Meet or exceed key performance indicators (KPIs) for customer satisfaction and resolution times.
• Collaborate with team members and supervisors to share knowledge and best practices.

• High school diploma or equivalent; further technical education or certification is a plus.
• Proven experience in customer service or technical support roles.
• Strong understanding of computer hardware, software, and basic networking concepts.
• Excellent communication, problem-solving, and troubleshooting skills.
• Ability to explain technical information clearly and concisely to non-technical users.
• Proficiency with CRM software and helpdesk ticketing systems.
• High level of empathy, patience, and a customer-centric attitude.
• Ability to work independently and manage time effectively in a remote environment.
• Reliable internet connection and a quiet workspace.

We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department.

-Hybrid after probation
-12.21/ph
-Temporary with an opportunity to become permanent
-On site parking
-On-site canteen
-Career progression
-Monday to Friday plus one weekend a month
-Rotating shift patterns(Monday to Friday):
8-4
9-5
10-6
11-7

Main duties:
-Operate the live chat providing excellent customer service
-Dealing with online orders and returns
-Responding to emails
-Receiving phone calls (mainly inbound)
-Deal with monthly customer subscriptions

What we're looking for:
-Previous customer service experience
-Open to learn
-Flexible with working hours

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Are you looking to join a company that genuinely cares for the team, with the opportunity to progress your career? Maybe you are looking for your next challenge. If you have excellent communication skills and would like to work Monday-Friday with weekends off, we want to hear from you!

We are currently recruiting a Resourcer to join our office based in Rotherham. 

As a Resourcer, you will support our branch to recruit the best possible candidates for our clients.

Salary:

• £25,000-£7,000 depending on experience 

Working hours:

• 8am-5pm (Monday-Friday), some flexibility required.

The role of Resourcer:

• Drafting adverts professionally and compliantly, placing adverts with job centres, job boards and social media
• Good commercial awareness and cooperation with the branch team, gathering leads and market intelligence for consultants
• Approaching candidates with utmost professionalism and courtesy, excellent levels of communication maintained throughout the recruitment process
• All internal standards and procedures are adhered to where the interview process and assessments are concerned
• Demonstrating a pro-active approach to candidate marketing, due care paid to client’s requirements
• Excellent customer service via telephone and within all e-mail and SMS communications
• Liaise with the network to gain a good understanding of the client specific requirements and adhering to them
• Pre-screening candidates, booking candidates in for interviews ensuring excellent communication throughout, interviewing, conducting client specific assessments and inductions, contacting on-site and branch network to seek orders, matching workers to relevant booking and booking workers onto contracts, candidate marketing
• Building strong relationships with the candidates and the gap network
• Ensuring all compliance is completed in a timely manner.
• You will be managing recruitment campaigns including the social media pages. Building strong relationships with the candidates and maintaining the company values at all times.

About you:

• Excellent attention to detail
• Excellent IT skills
• Good telephone manner, must be comfortable and confident on the phone
• Previous social media experience is advantageous

Number of positions: 1

Apply now to begin your journey - immediate interviews available

Who are gap personnel?

Originally founded in 1998, we are now one of the top five largest industrial providers in the UK, supplying temporary, contract and permanent workers to companies across industrial, commercial, technical, construction, fmcg and healthcare sectors. We offer nationwide coverage through high-street branches, specialist divisions and onsite managed solutions. With a turnover of almost £20 million in 2019, we currently payroll in excess of 12,000 temporary workers each week and cover more than 3 million shifts per year.

Job Title: Customer Service Advisor
Location: Nottingham, NG10
Type: Permanent
Industry: Financial Services
Salary: £25.5kpa plus excellent company benefits

Workchain is currently seeking a Customer Service Advisor for our client in Nottingham, NG10 on a permanent basis.

The successful candidate will be required to provide excellent Customer Service support to new and existing customers and Administration support to a team of financial advisors and mortgage advisors.  

Candidates will be processing customer information, answering customer enquiries and forwarding on financial information on a daily basis.

Key Responsibilities:

• Dealing with inbound and outbound customer calls providing excellent levels of customer service
li>Transferring client compliance documents and proofs
• Monitoring the department email inbox and replying to customer queries
• Updating internal CRM systems
• Contacting clients to book appointments and sending email confirmations

Required Skills and Qualifications:

• Excellent communication skills providing a strong level of customer service at all times for incoming and outgoing customer calls
• Ability to work accurately
• Knowing how to work effectively in a team environment
• Excellent computer skills

Desirable Skills and Qualifications:

Ideally candidates will have an experience of working within an inbound or outbound call centre, telemarketing or telesales and have an excellent level of administration skills.

Hours of work are Monday to Friday 9.00am to 6.00pm, Saturday 9.00am to 6.00pm and Sunday 9.00am to 6.00pm.

Saturday and Sunday is on a rota basis, with days off in the week should you be working at a weekend.

The starting salary is £5.5kpa, rising to 7.5kpa on completion of probation, with excellent company benefits.

Previous experience of working within a customer service, sales support or call centre would be preferred however full training will be provided.

Please apply online and complete the application form to be considered for this position.

IMH Recruitment is seeking an experiencedCustomer Service Advisor to join our well-established client, a leading manufacturing and distribution retailer with a nationwide presence.

Key Responsibilities:

• Deliver exceptional customer service as the first point of contact.
• Handle customer inquiries and provide accurate product/service information.
• Build strong relationships with customers.
• Coordinate deliveries by liaising with couriers and customers.
• Manage and update customer accounts using various systems and databases.
• Process orders and manage related administration tasks.
• Handle complaints effectively with professionalism and care.
• Respond to inbound calls and inquiries via email or live chat.

Essential Skills:

• Strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficient in using computers and multiple systems.
• Previous experience in call handling, email handling, or live chat.

Hours and Pay

• Monday to Friday
• 11:30am - 20:00pm
• 13 per hour.
• Opportunity to work with a well-respected company with offices across the UK.