812 Customer Service jobs in Middlesbrough

• Respond to customer inquiries and resolve issues promptly and professionally.
• Provide information about products and services.
• Process orders, forms, applications, and requests.
• Troubleshoot and resolve customer complaints effectively.
• Document all customer interactions accurately in the CRM system.
• Follow communication procedures, guidelines, and policies.
• Identify and escalate priority issues to the appropriate internal departments.
• Maintain a high level of customer service expertise.
• Contribute to team efforts to achieve company goals.
• Gather customer feedback and share insights with management.

• High school diploma or equivalent; further education or experience in customer service is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in computer systems and CRM software.
• A dedicated, quiet workspace with reliable high-speed internet.
• A positive attitude and passion for helping customers.

Where:  Darlington
Full time:  Permanent 
Salary:  £25,087.00 rising to £5,684.00 at 9 months in role, plus uncapped commission 
Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 
 

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Darlington Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or

Where:  Darlington
Full time:  Permanent 
Salary:  £25,087.00 rising to £5,684.00 at 9 months in role, plus uncapped commission 
Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 
 

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Darlington Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or

• Respond to customer inquiries promptly and accurately across multiple communication channels (phone, email, chat).
• Troubleshoot and resolve customer issues related to orders, products, shipping, and returns.
• Provide detailed product information and assistance to customers.
• Process customer orders, modifications, and cancellations with a high degree of accuracy.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate priority issues to the appropriate departments.
• Gather customer feedback and relay it to the management team to improve services.
• Adhere to company policies and procedures, ensuring data privacy and security.
• Maintain a high level of customer satisfaction and loyalty.
• Contribute to team goals and company objectives through proactive participation and problem-solving.
• Work collaboratively with remote team members and supervisors to achieve collective success.

• Previous experience in a customer service or contact center role is highly desirable.
• Excellent communication skills, both written and verbal, with a clear and friendly tone.
• Strong problem-solving abilities and the capacity to handle difficult customer situations with patience and professionalism.
• Proficiency with computers and common software applications, including CRM systems.
• Ability to work independently in a remote setting and manage time effectively.
• A reliable internet connection and a suitable home office environment are required.
• High school diploma or equivalent; further education or certifications are a plus.
• Empathy, patience, and a genuine desire to help customers.
• Flexibility to work various shifts, including weekends, may be required.

Where:  Darlington

Full time:  Permanent 

Salary:  £25,087 rising to £5,684 at 9 months in role, plus the ability to earn commission 

Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 

Shifts:  The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a

Where:  Darlington

Full time:  Permanent 

Salary:  £25,087 rising to £5,684 at 9 months in role, plus the ability to earn commission 

Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 

Shifts:  The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a

Where:  Darlington

Full time:  Permanent 

Salary:  £25,087 rising to £5,684 at 9 months in role, plus the ability to earn commission 

Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 

Shifts:  The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a

Where:  Darlington

Full time:  Permanent 

Salary:  £25,087 rising to £5,684 at 9 months in role, plus the ability to earn commission 

Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 

Shifts:  The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a