1704 Customer Service jobs in Monmouth

Sales & Customer Service Administrator
£24,000 – £27,000 per annum (depending on experience)

Monday – Friday, 9am – 5pm

Caerphilly

Are you ready to kickstart your career in sales or take your sales administration experience to the next level? We are partnering with a dynamic steel industry business looking for a Sales & Customer Service Administrator to join their team. This is a fantastic opportunity for someone who thrives on variety, enjoys working with customers, and wants exposure to commercial sales in a fast-moving industrial environment.

Role overview:

Reporting to the Head of Group Commercial, your role will combine administration, customer service, and commercial sales duties. You’ll ensure orders are processed efficiently, handle customer queries, support account management, and contribute to driving sales growth.

Duties & responsibilities

• Capture and enter sales orders from multiple channels.
• Complete finished orders in the system and manage customer credit applications.
• Maintain accurate CRM records and internal documentation.
• Be the main point of contact for customers and internal teams.
• Monitor and progress sales orders, liaising with operations, transport, purchasing, and quality colleagues.
• Follow up with customers post-delivery to ensure satisfaction and explore re-order opportunities.
• Work to achieve budget forecasts and identify new business opportunities.
• Price, quote, and follow up with customers to grow accounts.
• Support collection of outstanding payments and maintain market intelligence.

What you’ll bring to the role:

• Previous experience in sales administration or recent graduate keen to start a career in sales.
• Strong communication, organisation, and customer service skills.
• Enthusiasm and eager to contribute to a busy commercial team.

• Respond to customer inquiries via multiple channels (phone, email, live chat) in a timely and professional manner.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Process customer orders, returns, and exchanges accurately.
• Provide product information and recommendations to customers.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to improve the customer experience.
• Collaborate with internal teams to address customer needs.
• Adhere to company policies and procedures.
• Contribute to a positive and supportive remote team environment.

• Proven experience in a customer service or contact center role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and help desk systems.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; further education is a plus.
• A positive attitude and a customer-first mindset.
• Reliable high-speed internet connection and a suitable home office setup.

Full time : Permanent

Salary : £25,087 rising to £5,684 at 9 months in role, plus uncapped commission

Location:  Merthyr Tydfil Contact Centre

Address:  Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE .  

Why not use your skills to make a difference and join our Mobile Technical T eam in Merthyr . Y ou’ll be talking over the phone to customers with all sorts of mobile tech-related queries . You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love . You never know what’s coming next.  

You don’t need specific experience to join us. Provided you’re naturally helpful , calm and can build relationships – we can train you on the rest.  

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.  

What’s in it for you?

• A great starting hourly rate of £12.82 per hour, plus incentiv and bonuses  
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly  
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Full time : Permanent

Salary : £25,087 rising to £5,684 at 9 months in role, plus uncapped commission

Location:  Merthyr Tydfil Contact Centre

Address:  Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE .  

Why not use your skills to make a difference and join our Mobile Technical T eam in Merthyr . Y ou’ll be talking over the phone to customers with all sorts of mobile tech-related queries . You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love . You never know what’s coming next.  

You don’t need specific experience to join us. Provided you’re naturally helpful , calm and can build relationships – we can train you on the rest.  

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.  

What’s in it for you?

• A great starting hourly rate of £12.82 per hour, plus incentiv and bonuses  
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly  
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Full time : Permanent

Salary : £25,087 rising to £5,684 at 9 months in role, plus uncapped commission

Location:  Merthyr Tydfil Contact Centre

Address:  Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE .  

Why not use your skills to make a difference and join our Mobile Technical T eam in Merthyr . Y ou’ll be talking over the phone to customers with all sorts of mobile tech-related queries . You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love . You never know what’s coming next.  

You don’t need specific experience to join us. Provided you’re naturally helpful , calm and can build relationships – we can train you on the rest.  

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.  

What’s in it for you?

• A great starting hourly rate of £12.82 per hour, plus incentiv and bonuses  
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly  
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Full time : Permanent

Salary : £25,087 rising to £5,684 at 9 months in role, plus uncapped commission

Location:  Merthyr Tydfil Contact Centre

Address:  Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE .  

Why not use your skills to make a difference and join our Mobile Technical T eam in Merthyr . Y ou’ll be talking over the phone to customers with all sorts of mobile tech-related queries . You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love . You never know what’s coming next.  

You don’t need specific experience to join us. Provided you’re naturally helpful , calm and can build relationships – we can train you on the rest.  

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.  

What’s in it for you?

• A great starting hourly rate of £12.82 per hour, plus incentiv and bonuses  
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly  
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Full time : Permanent

Salary : £25,087 rising to £5,684 at 9 months in role, plus uncapped commission

Location:  Merthyr Tydfil Contact Centre

Address:  Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE .  

Why not use your skills to make a difference and join our Mobile Technical T eam in Merthyr . Y ou’ll be talking over the phone to customers with all sorts of mobile tech-related queries . You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love . You never know what’s coming next.  

You don’t need specific experience to join us. Provided you’re naturally helpful , calm and can build relationships – we can train you on the rest.  

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.  

What’s in it for you?

• A great starting hourly rate of £12.82 per hour, plus incentiv and bonuses  
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly  
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Full time : Permanent

Salary : £25,087 rising to £5,684 at 9 months in role, plus uncapped commission

Location:  Merthyr Tydfil Contact Centre

Address:  Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE .  

Why not use your skills to make a difference and join our Mobile Technical T eam in Merthyr . Y ou’ll be talking over the phone to customers with all sorts of mobile tech-related queries . You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love . You never know what’s coming next.  

You don’t need specific experience to join us. Provided you’re naturally helpful , calm and can build relationships – we can train you on the rest.  

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.  

What’s in it for you?

• A great starting hourly rate of £12.82 per hour, plus incentiv and bonuses  
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly  
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Full time : Permanent

Salary : £25,087 rising to £5,684 at 9 months in role, plus uncapped commission

Location:  Merthyr Tydfil Contact Centre

Address:  Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE .  

Why not use your skills to make a difference and join our Mobile Technical T eam in Merthyr . Y ou’ll be talking over the phone to customers with all sorts of mobile tech-related queries . You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love . You never know what’s coming next.  

You don’t need specific experience to join us. Provided you’re naturally helpful , calm and can build relationships – we can train you on the rest.  

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.  

What’s in it for you?

• A great starting hourly rate of £12.82 per hour, plus incentiv and bonuses  
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly  
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?