What Jobs are available for Customer Service in Nailsea?

• Management of the customer service department to ensure high standards of client satisfaction
• Overseeing a diverse portfolio of Key Accounts and clients   
• Supervision of a team including reviews, development, coaching and training  
• Involvement with invoicing, pricing and more complex customer service issues  
• Collaboration with a number of other departments

• Exceptional customer service / account management experience
• Proven track record within a similar role from a production or engineering background 
• Experience working with a technical product range
• Strong staff management skills including training and mentoring
• Great attention to detail, numeracy skills and the ability to lead by example
• Excellent communication skills as you will be dealing with a variety of internal departments and clients

• Competitive salary
• Full time Monday to Friday
• Generous benefits package including 25 days holiday plus BHs and health cover
• The opportunity to join a collaborative environment that values both technical and interpersonal excellence
• *Please note 100% office based*

Job Title: Customer Service Advisor
Location: Bridgwater, Somerset
Salary: 24,720 per annum
Hours: 37.5 hours per week between 8:00am - 5:00pm (Monday - Friday)
Benefits:

• Generous holiday entitlement (with the option to purchase 3 additional days each year)
• Cycle to work scheme
• Free on-site parking
• Full gym membership discount
• Competitive pension scheme
• Access to an award-winning Employee Assistance Programme

Are you a passionate Customer Service Advisor looking to make a real impact? Join our client, a thriving manufacturing company, where your skills will be valued and your contributions will drive success. Be part of a dynamic team that prides itself on innovation and excellence in customer care. This is your chance to shine and grow in a supportive and exciting environment!

Main Responsibilities:

• Engage with customers: Respond professionally, politely, and promptly to queries from all channels (email, phone, social media, etc.), ensuring every interaction leaves a positive impression.
• Order management: Take charge of the full order cycle using the ERP system, from stock availability to order placement, monitoring order status, liaising with couriers, and communicating any issues or delays to customers.
• Project tracking: Keep track of outstanding projects and keep customers updated at all times, ensuring they feel informed and valued.
• Complaint resolution: Handle complaints effectively, turning challenges into opportunities for improvement.
• Company procedures: Learn and adhere to all company procedures and requirements, becoming a key player in the team.
• Contract agreements: Stay up to date with company Terms & Conditions and Customers' Contract Agreements, including returns and product warranties.
• Team collaboration: Work closely with Supply Chain and Sales Managers to overcome blockers and maximise order posting.
• Sales support: Provide invaluable support to the external Sales team, helping them achieve their goals.
• Service improvement: Identify opportunities to enhance service and provide feedback on potential challenges and root cause analysis.

Key Skills:

• Communication: Excellent verbal and written communication skills with previous customer service experience.
• Professionalism: Polite, friendly, and professional demeanour that builds trust and rapport.
• Organisation: Strong organisational skills and attention to detail, ensuring nothing slips through the cracks.
• Adaptability: Flexibility and adaptability in managing multiple tasks, thriving in a fast-paced environment.
• Problem-solving: Analytical skills to tackle challenges head-on and find effective solutions.
• Positive attitude: A positive can-do attitude that inspires confidence and motivates others.
• Self-motivation: Driven and self-motivated, always looking for ways to improve and excel.

Next Steps: Ready to take the next step in your career? Apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed).

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Location: Bristol
Salary: £25,396.80 per annum
Hours: 40 hours per week – Monday to Friday, 8:00am to 5:00pm (1-hour unpaid lunch break)
Contract: Full-Time, Permanent

• 22 days holiday plus bank holidays

• Discretionary annual bonus

• Life cover (2x annual salary)

• Company contributory pension scheme

• Cycle to Work Scheme

• Employee Assistance Programme

• Eye-care scheme

• Retail discounts

• Free on-site parking

• Full training provided

• Saturday morning work on a rota basis, paid at overtime rate

A great opportunity has arisen for an experienced Customer Service Advisor to join a busy, friendly team at a well-established fuel and lubricant distribution depot.

This is a fast-paced, office-based role handling inbound customer calls, processing orders, and ensuring every customer receives exceptional service.

• Answer incoming calls and emails from customers to take and process fuel orders

• Accurately input and update information on internal systems

• Process card payments efficiently and securely

• Liaise with third-party suppliers to arrange and confirm orders

• Prepare and submit invoices, including proof of delivery

• Chase outstanding invoices for the accounts payable department

• Maintain pricing and account information accurately

• Communicate with the credit control department regarding credit limits and orders on hold

• Ensure data accuracy and minimise the need for credit notes

• Adhere to GDPR and company policies at all times

• Support colleagues and assist with additional duties when required

• Experience in a similar customer service or office-based role (essential)

• Confident handling inbound calls (essential)

• Excellent communication and administrative skills

• IT literate with strong attention to detail

• Able to work effectively under pressure and on your own initiative

• Good organisational and time-management skills

• Professional, team-oriented, and dependable

• Awareness of GDPR and a commitment to confidentiality

• Positive and proactive approach to work

If you’re reliable, organised, and enjoy delivering excellent customer service in a busy environment, this could be the ideal opportunity for you.

Apply today to take the next step in your career as a Customer Service Advisor.

Customer Service Administrator - Nationwide Service Provider – Avonmouth, Bristol – Salary: £25,500 - £29,000 + 20 days holiday + bank + pension + life assurance

• Do you have previous experience of working within a customer service administration, customer operations or customer support role?
• Would you describe yourself as being highly organised, methodical with a strong attention to detail?
• Do you have strong communication / customer service skills and the ability to liaise with people at all levels including customers?
• Are you looking to join a business who truly care for, nurture and develop their people?

If so, then this could well be the role that you are looking for so read on………

A nationwide service provider to the vehicle fleet industry with an enviable reputation spanning 50 years is now looking for a Customer Service Administrator to join their service administration team based at their regional depot in Avonmouth, Bristol.

As Customer Service Administrator you will be part of a small close knit team and will be responsible for dealing with service requests, orders and enquiries from customers; allocating service and breakdown calls to the mobile service team to meet customer requirements; keeping customers updated on any delays or issues that impact their bookings as well as processing all of the relevant documentation as required ensuring all inputted data is correct and up to date.   

You will demonstrate strong written and verbal communication skills; be able to interface with people at all levels and be IT proficient and be familiar with Microsoft Word, Outlook and Excel.

You will be working for a business who truly care for, nurture and develop their people with proof of family members across 3 generations working for the business.

Customer Service Administrator - Nationwide Service Provider – Avonmouth, Bristol – Salary: £25,500 - £29,000 + 20 days holiday + bank + pension + life assurance

• Do you have previous experience of working within a customer service administration, customer operations or customer support role?
• Would you describe yourself as being highly organised, methodical with a strong attention to detail?
• Do you have strong communication / customer service skills and the ability to liaise with people at all levels including customers?
• Are you looking to join a business who truly care for, nurture and develop their people?

If so, then this could well be the role that you are looking for so read on………

A nationwide service provider to the vehicle fleet industry with an enviable reputation spanning 50 years is now looking for a Customer Service Administrator to join their service administration team based at their regional depot in Avonmouth, Bristol.

As Customer Service Administrator you will be part of a small close knit team and will be responsible for dealing with service requests, orders and enquiries from customers; allocating service and breakdown calls to the mobile service team to meet customer requirements; keeping customers updated on any delays or issues that impact their bookings as well as processing all of the relevant documentation as required ensuring all inputted data is correct and up to date.   

You will demonstrate strong written and verbal communication skills; be able to interface with people at all levels and be IT proficient and be familiar with Microsoft Word, Outlook and Excel.

You will be working for a business who truly care for, nurture and develop their people with proof of family members across 3 generations working for the business.

Customer Service Administrator - Nationwide Service Provider – Avonmouth, Bristol – Salary: £25,500 - £29,000 + 20 days holiday + bank + pension + life assurance

• Do you have previous experience of working within a customer service administration, customer operations or customer support role?
• Would you describe yourself as being highly organised, methodical with a strong attention to detail?
• Do you have strong communication / customer service skills and the ability to liaise with people at all levels including customers?
• Are you looking to join a business who truly care for, nurture and develop their people?

If so, then this could well be the role that you are looking for so read on………

A nationwide service provider to the vehicle fleet industry with an enviable reputation spanning 50 years is now looking for a Customer Service Administrator to join their service administration team based at their regional depot in Avonmouth, Bristol.

As Customer Service Administrator you will be part of a small close knit team and will be responsible for dealing with service requests, orders and enquiries from customers; allocating service and breakdown calls to the mobile service team to meet customer requirements; keeping customers updated on any delays or issues that impact their bookings as well as processing all of the relevant documentation as required ensuring all inputted data is correct and up to date.   

You will demonstrate strong written and verbal communication skills; be able to interface with people at all levels and be IT proficient and be familiar with Microsoft Word, Outlook and Excel.

You will be working for a business who truly care for, nurture and develop their people with proof of family members across 3 generations working for the business.

Our team is the best in the industry - is it time you join us?

Our nationwide Survey and Safety division hire a range of equipment including Robotic and GPS equipment to the construction, utilities, and infrastructure sectors.

The Role:

As the first point of contact at our depots, Customer Service Administrators play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day will involve:

• Processing all hire desk administration including customer and supplier queries
• Managing a range of incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience of working within a high-volume hire desk role is desirable
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a survey hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About GAP Group

GAP Hire Solutions has 11 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

Red Recruitment is recruiting a Customer Service Advisor in Nailsea to join our client, a highly-rated water company on Trustpilot, who provides billing, account managements and customer service to business customers.

Benefits and Package for a Customer Service Advisor:

• Salary: 27,000 per annum
• Hours: Monday - Friday, 8am - 5:30pm
• Contract Type: Permanent
• Location: Nailsea
• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Pay increases yearly, rewarding your first three years of service
• Performance-related bonus of up to 10%
• Optimise Health Plan, supporting you with your healthcare costs
• 1000 'Refer a friend/family' scheme
• Life assurance of up to eight times your salary
• Sustainable benefits, including electric vehicle and cycle2work schemes
• A range of family-friendly policies, including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers

Key Responsibilities of a Customer Service Advisor:

• Answering inbound calls and responding to email queries from customers who are also other businesses
• Interacting with regional water companies and be multiskilled in a variety of other daily tasks
• Delivering first-class and memorable customer service
• Building rapport via all forms of communication
• Confidently making and implementing decisions when necessary

Key Skills and Experience of a Customer Service Advisor:

• You should have a positive "can do" attitude and be enthusiastic to learn new skills
• You should want to exceed both your own and the customers' expectations
• Excellent communication skills, both written and verbal is required
• You will be required to have a willingness to adapt and respond to change
• Being able to work to department targets, demonstrate resilience and reliability is also required

If you are interested in this Customer Service Advisor position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)