991 Customer Service jobs in Northamptonshire
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
- Job Title: Customer Service Representative
- Location: Rugby / Hybrid
- Department: Customer Service / Call Centre
- Reports To: Customer Service Manager
Candidates are required to submit a covering letter when applying.
Job Overview:
We are looking for a dynamic and customer-oriented Customer Service Representative to join our growing team. The successful candidate will be responsible for handling inbound and ou.
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Distribution Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the companyu2019s policy and procedures.
Daily process and input of all customer orders and distribution accounts.
Provide daily operational reports that are accurate and timely.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
Rate domestic transportation bills.
Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
Trace orders as required and notifies customers of any activity concerning their order.
Ensure accurate and timely client and vendors billing.
Maintain damage records and backorder logs.
Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
Input all receipts, putaways, moves, picks, shipments and cycle counts
Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
Report customer feedback to management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
Contribute to maintain strong relationships with vendors (trucking companies, and others).
Provide support with other miscellaneous projects, filing and research
Maintain a current and accurate DLSOP that details the processing requirements for each account.
Answer phone calls according to Expeditors standards
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Meet KPI standards, as per the companyu2019s procedures
Ensure smooth and timely freight process flow
Track and Trace Air Export Files and reporting
Use Tree View on daily basis
Ensure arrival notices are communicated to overseas and customers
Interact with our customers in arranging their international shipments, meeting customer service standards.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Attend training classes when required and meet company standards of 52 hours training per year per employee.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute insolving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistentlystrives to improve customer satisfaction with customers.
Job Execution:Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for ownjob function and across the network. All activities are compliant with company policies/procedures and code of business conduct and withgovernment regulations.
Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request,to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident ordelay.
Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant andtimely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture:Exhibits and promotes the companyu2019s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,Sense of Humour, and Visionary
Personal Growth and Development:Participates in training within the companyu2019s guidelines, completing at least 52 hours of relevant training per year. Completes required training in atimely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan asappropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing:Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operatingprocedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry:Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting:Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisionsservice provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
. Positive and willing to help attitude
. Understanding transportation process of all models is a plus
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as neededmanagement/leadership training
Excellent organizational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Distribution Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the companyu2019s policy and procedures.
Daily process and input of all customer orders and distribution accounts.
Provide daily operational reports that are accurate and timely.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
Rate domestic transportation bills.
Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
Trace orders as required and notifies customers of any activity concerning their order.
Ensure accurate and timely client and vendors billing.
Maintain damage records and backorder logs.
Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
Input all receipts, putaways, moves, picks, shipments and cycle counts
Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
Report customer feedback to management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
Contribute to maintain strong relationships with vendors (trucking companies, and others).
Provide support with other miscellaneous projects, filing and research
Maintain a current and accurate DLSOP that details the processing requirements for each account.
Answer phone calls according to Expeditors standards
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Meet KPI standards, as per the companyu2019s procedures
Ensure smooth and timely freight process flow
Track and Trace Air Export Files and reporting
Use Tree View on daily basis
Ensure arrival notices are communicated to overseas and customers
Interact with our customers in arranging their international shipments, meeting customer service standards.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Attend training classes when required and meet company standards of 52 hours training per year per employee.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute insolving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistentlystrives to improve customer satisfaction with customers.
Job Execution:Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for ownjob function and across the network. All activities are compliant with company policies/procedures and code of business conduct and withgovernment regulations.
Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request,to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident ordelay.
Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant andtimely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture:Exhibits and promotes the companyu2019s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,Sense of Humour, and Visionary
Personal Growth and Development:Participates in training within the companyu2019s guidelines, completing at least 52 hours of relevant training per year. Completes required training in atimely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan asappropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing:Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operatingprocedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry:Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting:Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisionsservice provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
. Positive and willing to help attitude
. Understanding transportation process of all models is a plus
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as neededmanagement/leadership training
Excellent organizational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Distribution Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.
+ Daily process and input of all customer orders and distribution accounts.
+ Provide daily operational reports that are accurate and timely.
+ Run stock reports to check for product availability.
+ Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
+ Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
+ Rate domestic transportation bills.
+ Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
+ Trace orders as required and notifies customers of any activity concerning their order.
+ Ensure accurate and timely client and vendors billing.
+ Maintain damage records and backorder logs.
+ Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
+ Input all receipts, putaways, moves, picks, shipments and cycle counts
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
+ Report customer feedback to management, including any signs of customer dissatisfaction.
+ Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
+ Contribute to maintain strong relationships with vendors (trucking companies, and others).
+ Provide support with other miscellaneous projects, filing and research
+ Maintain a current and accurate DLSOP that details the processing requirements for each account.
+ Answer phone calls according to Expeditors standards
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Meet KPI standards, as per the company's procedures
+ Ensure smooth and timely freight process flow
+ Track and Trace Air Export Files and reporting
+ Use Tree View on daily basis
+ Ensure arrival notices are communicated to overseas and customers
+ Interact with our customers in arranging their international shipments, meeting customer service standards.
+ Understand department process flow, and looking for best practices to improve operational efficiency and productivity
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary
+ Attend training classes when required and meet company standards of 52 hours training per year per employee.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary
Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
. Positive and willing to help attitude
. Understanding transportation process of all models is a plus
· Good computer skills (e.g., MS Excel, MS Word)
· Fluent in English
· 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
· Meet company standards of 52 hours training per year, including as needed management/leadership training
· Excellent organizational skills, time management skills in addition to a professional manner
· Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Customer Service
Posted today
Job Viewed
Job Description
Are you a natural problem solver with a passion for delivering customer service?
We have an exciting opportunity for a Customer Service Coordinator to join our clients team at their Northampton premises.
At Modern Edge Recruitment, we take pride in finding the perfect candidates for our customers, and we need someone like you to help us achieve that!
What You'll Do:
As a Customer Service Coordinator, you'll be the key point of contact for our clients valued customers, ensuring they receive an efficient and professional service. Your friendly approach and excellent communication skills will help you handle and resolve customer inquiries with ease. You'll build strong relationships with their clients, providing them with timely updates and addressing any concerns in a respectful manner.
Why Choose Us:
At Modern Edge Recruitment, we value collaboration and teamwork. You'll be working with a supportive and friendly team, and your contribution will be crucial to our success. They also offer a hybrid working pattern, allowing you the flexibility to work from home and attend the office as needed.
What We're Looking For:
- A Microsoft whiz with excellent knowledge of applications, especially Excel.
- An organized and structured problem solver who thrives in dynamic environments.
- Outstanding communication skills, both written and verbal.
- A team player who fosters collaboration and support.
- A keen eye for detail and a drive for efficiency and accuracy.
- Ability to handle multiple tasks and prioritize effectively.
- Flexibility and adaptability to embrace new processes.
Join Our Team:
If you're excited about providing exceptional customer service and being part of a fun yet professional team, we'd love to hear from you!
Hours are 8am till 5pm - Monday to Friday
Apply Now:
Don't miss this opportunity to join a company that values its employees and customers alike.
Please apply with your CV within!
Let's shape the future of customer service together at Modern Edge Recruitment trained.
Job Types: Full-time, Permanent
Pay: 12.21 per hour
Customer Service
Posted 2 days ago
Job Viewed
Job Description
Are you a natural problem solver with a passion for delivering customer service?
We have an exciting opportunity for a Customer Service Coordinator to join our clients team at their Northampton premises.
At Modern Edge Recruitment, we take pride in finding the perfect candidates for our customers, and we need someone like you to help us achieve that!
What You'll Do:
As a Customer Service Coordinator, you'll be the key point of contact for our clients valued customers, ensuring they receive an efficient and professional service. Your friendly approach and excellent communication skills will help you handle and resolve customer inquiries with ease. You'll build strong relationships with their clients, providing them with timely updates and addressing any concerns in a respectful manner.
Why Choose Us:
At Modern Edge Recruitment, we value collaboration and teamwork. You'll be working with a supportive and friendly team, and your contribution will be crucial to our success. They also offer a hybrid working pattern, allowing you the flexibility to work from home and attend the office as needed.
What We're Looking For:
- A Microsoft whiz with excellent knowledge of applications, especially Excel.
- An organized and structured problem solver who thrives in dynamic environments.
- Outstanding communication skills, both written and verbal.
- A team player who fosters collaboration and support.
- A keen eye for detail and a drive for efficiency and accuracy.
- Ability to handle multiple tasks and prioritize effectively.
- Flexibility and adaptability to embrace new processes.
Join Our Team:
If you're excited about providing exceptional customer service and being part of a fun yet professional team, we'd love to hear from you!
Hours are 8am till 5pm - Monday to Friday
Apply Now:
Don't miss this opportunity to join a company that values its employees and customers alike.
Please apply with your CV within!
Let's shape the future of customer service together at Modern Edge Recruitment trained.
Job Types: Full-time, Permanent
Pay: 12.21 per hour
Customer Service Administrator
Posted today
Job Viewed
Job Description
Customer Service Administrator
Permanent
Full-time hours (Monday to Friday, 37.5 per week)
Northampton (NN4)
26,000
Looking for your next step in a customer-focused role where no two days are the same?
We are seeking a proactive and organised individual to join our client as a Customer Service Administrator. If you enjoy solving problems, keeping things running smoothly behind the scenes and supporting clients, this could be the ideal role for you.
The main function of this role is acting as a key point of contact for internal and external enquiries, coordinating technical services, managing deliveries and maintaining up-to-date systems.
Key duties and responsibilities for the Customer Service Administrator:
- Establish and maintain good relationships & communication with customers and colleagues.
- Provide a first-rate customer service for internal and external clients.
- Coordinate orders, deliveries & collections and fault reporting.
- Update internal systems with customer and service information.
- Process parts and pricing requests, handle complaints and respond proactively to telephone and email queries.
Key experience and skills required for the Customer Service:
- Previous administration and customer service experience within an office/commercial environment.
- Proficient using different IT systems, databases / CRMs including MS Office.
- Strong organisation, time management and communication.
- Professional telephone manner
- Accuracy and attention to detail
- Driven with a desire to deliver a high-quality service.
- Capable of working autonomously to continually changing deadlines and priorities.
Additional details:
- Full-time hours - Monday to Friday, 9am-5pm with 30-minute lunch.
- Permanent contract
- Fully office-based
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Customer Service Administrator
Posted today
Job Viewed
Job Description
As Customer Service Administrator you will be working as part of a supportive team who deliver first class service to their customers. The role is full time and permanent working onsite in their modern, open plan Brackley office. The company have been established since 2010 and has grown to over 300 locations. Hours are Monday to Friday 8.30 am to 5.00 pm and offering a starting salary of up to 26,500. This role will suit a customer service professional who wants to grow with the business.
Purpose of the role:
To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis.
Key Accountabilities for The Customer Service Administrator:
- Creating job records, maintaining the database
- Responding to customer queries
- Dealing with any queries, customer complaints
- Dealing with contract renewals
- Managing purchase orders
- Scheduling invoices
- Processing and uploading orders
- Liaising with customers daily basis regarding quotes, work orders, providing updates
- Portal management
- Organising quotes
- Scheduling invoices
- Uploading and processing orders
- Liaising with internal teams including business development managers
- Credit control for key accounts
Key Skills Required for the Customer Service Administrator:
- High levels of customer service over the phone and by email
- Solid administration skills
- Highly organised with excellent levels of attention to detail
- Adaptable in a changing environment
- Credit control experience would be an advantage
- Strong IT skills
What's in it for you?
- A starting salary of up to 26,500
- Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 15 min breaks)
- 23 days hol + bank hols (you can also buy and sell hols days)
- Birthday day off (after one year service)
- Training, development and progression
- Annual performance and company related bonus
- Associate days, socials
- Associate equity program
- Plenty of free parking
Customer Service Advisor
Posted today
Job Viewed
Job Description
Customer Service Representative – Office working
Inspired by their unique client base, our client is looking to add to their growing customer service team to continue to provide a top-quality tailored customer experience.
Employment Type: Full-time temporary to permanent position.
Pay: £12.21 per hour, paid weekly.
Working Hours: 11am – 8pm, 5 days out of 7 Monday to Sunday.
Responsibilities of a Customer Service Representative
Build rapport with customers in a consultative manner
Listen to the customer's needs to ensure a positive and unique solution to their queries
Provide exceptional customer service by demonstrating in-depth knowledge of the services & products the company provides.
Communicating with customers and clients via live chat platforms.
The key skills / experience that we are looking for are:
Excellent customer service skills
Great team player
6 months Contact Centre background (not essential)
Strong communication skills
If this sounds like something you would be interested in, then please click APPLY NOW!
Customer Service Specialist
Posted today
Job Viewed
Job Description
Customer Service Specialists
Location: Regional UK (Multiple Sites) | Full-time
Salary: £(phone number removed) + benefits + overtime + career development
Step into a role where you bring experience and gain influence.
As a Customer Service Specialist , you'll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility.
What You'll Do
- Resolve customer queries that require more time, judgement or investigation li>Work with vulnerable or high-priority customers and deliver a calm, informed response
- Liaise with internal stakeholders to coordinate accurate, cross-functional responses
- Support onboarding of new team members through support, shadowing, and feedback
- Review case histories or trends and share insights to improve team service levels
- Use your knowledge of systems and processes to enhance both speed and accuracy across the team
- Monitor shared inboxes and support digital channels as needed (e.g., email, webforms, chat tools)
What You’ll Bring
- < i>A strong foundation in customer service roles, particularly in regulated or high-volume sectors in a call centre, contact centre or customer service organisation
- Ability to remain clear-headed and structured when faced with technical or emotional queries
- Comfort with using multiple platforms (e.g. CRM, order tracking, account systems) to diagnose and solve issues
- A helpful and knowledgeable approach with colleagues, offering informal coaching and peer support
- Personal accountability for quality, timing and customer follow-through
What You’ll Gain
- < i>Entry into a structured capability-based progression model
- Opportunities to lead on knowledge sharing, process improvement or mentoring programmes
- A comprehensive six week onboarding programme with dedicated support
- Access to broader development through specialist or senior-level training
- Exposure to team quality processes, root cause analysis and performance forums
- Recognition for stepping up and supporting operational excellence
To explore your future please email your CV