What Jobs are available for Customer Service in Peterborough?

• To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
• To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
• Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
• To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner
• To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
• To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request
• To monitor/navigate multiple systems and ticket queues constantly throughout the workday
• To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc)
• To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
• To implement process improvements which will improve operational effectiveness and enhance profitability
• To ensure that customer account records are kept up to date for audit purposes
• To identify and resolve with the data management team any master data errors affecting the OTC process
• To provide support for other members of the team (and back up as required for other CS teams)

Are you a fluent German speaker?

Would you like to join an expanding Global business managing client accounts - Working Monday - Friday, typically 9:00am - 5:00pm or 8:00am - 4:00pm?

Are you able to commute to Huntingdon, Cambridgeshire 1-2 days per week, whilst working remotely from home?

The Role:

In this varied and enjoyable role you will be utilising your excellent customer relationship and problem solving skills whilst assisting customers, using your German language skills.

Our clients fantastic service builds genuine loyalty and lasting customer relationships. Working in close partnership with the customer success team and the production team, you will helping to service customers and identify opportunities for revenue growth within their existing client base.

You will be provided with extensive knowledge and training on the various products our client offers and will have a great understanding of how these products work and are delivered, from start to finish.

More Detail:

• Responding promptly to customer inquiries via telephone, email tickets and follow up on customer issues not immediately resolved.
• Providing concise quotes for various products and following through negotiations to close.
• Educating customers on product functionality and value to increase the level of satisfaction and success customers have with Mimeo
• Resolving customer complaints efficiently and professionally, escalating complex issues as needed.
• Creating and maintaining clear and accurate written documentation using Salesforce & Freshdesk.
• Uploading files, building documents and placing orders per customer product specification.
• Working alongside internal stakeholders on processes within warehousing, finance and production.
• Working with external stakeholders to organise outsourcing, resolve delivery and export issues.
• Meeting performance targets, including response time and customer satisfaction scores.

Personal Specification

• Fluent written and spoken German and English
• An effective communicator with internal and external customers at all levels.
• Ability to work in a high pressure environment, ever changing and challenging.
• Can-do problem solving attitude, being able to deal with all types of enquiries.
• Effective communications skills, both verbal and written.
• Excellent customer service skills.
• Self-motivated and enthusiastic.
• Flexible and adaptive approach to demand and changes in work activity.
• Effective time planner with the ability to balance workloads and priorities.
• PC literate to include Microsoft packages.
• Able to work with accuracy and attention to detail.

Our client is offering a basic salary of 28,000 (possibly negotiable), plus bonus/ commission and benefits.

The role will be working from home whilst visiting their office in Huntingdon, Cambridgeshire 1-2 days per week.

Advancing People - The Recruitment Specialist

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

• To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
• To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
• Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
• To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner
• To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
• To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request
• To monitor/navigate multiple systems and ticket queues constantly throughout the workday
• To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc)
• To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
• To implement process improvements which will improve operational effectiveness and enhance profitability
• To ensure that customer account records are kept up to date for audit purposes
• To identify and resolve with the data management team any master data errors affecting the OTC process
• To provide support for other members of the team (and back up as required for other CS teams)

Customer Service Advisor

Location: Corby
Hours: Monday to Friday, 9am–5pm
Salary: £24,525.35 per annum
Job Type: Full-time, Temp to Perm

Immediate start

Recruiting on behalf of a valued client, we are currently seeking a dedicated and professional Customer Service Coordinator to join a dynamic and customer-focused team. This is a fantastic opportunity for someone with strong communication skills and a passion for delivering excellent service to play a key role in a fast-paced logistics and distribution environment.

About the Role

As the first point of contact for customers, you’ll act as the vital link between clients, warehouse operations, and transport teams. You’ll be responsible for managing orders, resolving queries, and ensuring a smooth and efficient service experience.

Key Responsibilities

• Process and manage customer orders with accuracy and timeliness.
• Communicate effectively with depot staff to ensure delivery expectations are met.
• Build and maintain strong relationships with customers and suppliers.
• Investigate and resolve customer and supplier enquiries and complaints.
• Support continuous improvement initiatives to enhance service delivery.
• Maintain accurate data entry across internal systems and reports.
• Generate customer KPI reports and compile data for invoicing.
• Ensure compliance with Health & Safety policies.

Ideal Candidate Profile

• Excellent written and verbal communication skills.
• Ability to empathise with customers and resolve disputes calmly.
• Strong organisational and time management skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Analytical mindset with good numeracy and financial awareness.
• Professional, confident, and collaborative approach.

What’s in it for You?

• Competitive salary and stable working hours.
• Opportunity to work with a supportive and forward-thinking team.
• A role where your input and ideas for improvement are genuinely valued.

Interested?
If you’re ready to take the next step in your customer service career, we’d love to hear from you. Apply today or Lorna on (phone number removed) for more information.

INDKTT

Our client strives to improve customersquality of life at home through their exceptional brands, high-class products, and effectivesolutions. They are home to both globally established Appliance Brands* , such as Bosch, Siemens, Gaggenau and Neff and they offer consumers digital services and sustainable solutions to improve their daily lives.

A fantastic opportunity to work for a prestigious company utilising your customer service skills, as part of your role you will be, handling customer enquiries via incoming and outgoing telephone calls and booking service visits, selling of repair plans, extended warranties and accessories where appropriate, an exciting and varied role.

Key responsibilities:

Handling customer enquiries via incoming and outgoing telephone calls and booking service visits.

Ownership of customer enquiries and follow through to completion.

Promoting products and services with the aim of generating income for the business and improving customer loyalty.

Selling of repair plans, extended warranties and accessories where appropriate.

Meeting agreed targets set

Person specification:

The apprentice will be required to work with a high level of customer service and be flexible in their approach to their role. The company place great importance on meeting targets set by working as part of a team, comprising regular attendance, punctuality and professionalism. This will be underpinned by on-the-job training for products and policies and full support for a Level 2 Apprenticeship in Customer Service and Functional Skills (if needed)

Job Title; Customer Service Advisor

Key Skills; Customer Service Advisor, Telecommunications, Customer Service, Data Entry, Business to Customer, Inbound

Salary; 12.21 per hour

Shift; Various shifts available, Monday - Saturday 8:00am - 8:00pm Sunday 10:00am - 6:00pm must be flexible with working hours includes evening and weekend work. Working hours 12 - 40 per week

Location; Oakham

Commutable from; Melton Mowbray, Cottesmore, Edith Weston, Leicester, Stamford, Corby, Uppingham

The Benefits;

• Great working environment
• Free Car Parking
• Hybrid working offered once permanent offer made
• Training and development opportunities
• Fantastic Canteen facilities
• Possible overtime available

We have some very exiting opportunities for Customer Service Advisors to assist with the busy sales period for an international business based in Oakham. This is an fantastic opportunity to be part of a professional customer service team delivering first line support for a successful manufacture and distribution centre. This role is temporary however for the right candidates could lead to more. There are genuine progression opportunities within the business for star performers.

The Role;

• Answering all incoming calls
• Processing orders via phone and internet
• Data input
• Resolving customers queries
• Working to set procedures, targets and Health & Safety Guidelines

Our Ideal Candidate;

• Computer literate
• Good telephone manner
• Work to tight deadlines
• Attention to detail
• Work within a team environment
• Previous experience would be an advantage within any customer service sector
• Potentially suitable for students during their term break

If you are interested in this opportunity please apply directly through this website or call (phone number removed) . If you have not been contacted within 14 days of your application please assume that you have not been successful. We will, however, retain your application for any future roles for which you may be suitable.

Customer Service Advisor
Peterborough
Temporary contract (2-3 months)
12.98 / 27,000 FTE
Hybrid working - 2 days from home
Full-time, Sunday to Thursday

Impact are looking for a confident and capable Customer Service Advisor to support our client through their peak period. This is a temporary contract, to start immediately and run through to the New Year. If you have strong written communication skills, a calm approach to problem solving and previous experience in a customer-focused role, this could be a great fit for you.

You will be handling email-based enquiries, resolving escalated issues, and working closely with internal teams and third parties to keep things running smoothly.

The job:

• Manage customer service inboxes, responding to enquiries within SLAs and response timeframes.
• Deal with escalated issues such as missing delivery, payment issues, refunds.
• Help with daily, weekly and monthly reports.
• Work with third party contact centre to ensure processes and guidelines are adhered to.
• Work with supply chain and other internal business teams to review processes and enhance customer experience.

What we need from you:

• Experience in a customer-focused role.
• Excellent written communication as the role is mostly email-based.
• Good IT skills, preferably experience using a CRM system such as Salesforce, and MS Excel.
• Good administration and organisation skills.

Other details:

• Hybrid working - 3 days in office, 2 days WFH
• Full-time hours: 8.30am - 5pm (30-minute paid break, 30-minute unpaid break), 40 total. Sunday to Thursday
• Successful candidates must be available for immediate interview & start.

Impact Recruitment is an employment agency working on behalf of our client. All responses will be managed in accordance with GDPR.

Please note, due to the high volumes of applications received only shortlisted candidates will be contacted within 72 hours of application. Thank you

The Role:

We’re working with a well-established and growing business based in Huntingdon, who are looking to add a Customer Service Specialist to their friendly and supportive team.

This is a fantastic opportunity to join a company that truly values its people and prides itself on delivering high-quality products and excellent customer care. You’ll play a key role in ensuring customer satisfaction by providing professional support, processing orders efficiently, and maintaining strong communication with both clients and internal teams.

Main Responsibilities:

• Handle customer enquiries professionally via phone, email, and in person
• Provide accurate information on products, pricing, and order status
• Process customer orders with precision and efficiency
• Liaise with internal departments to track progress and ensure timely delivery
• Maintain up-to-date records of customer interactions and transactions
• Proactively resolve any customer issues or concerns
• Support continuous improvement and contribute to the overall success of the team

Skills / Experience:

• Previous experience in a customer service or account management role
• Ideally from a manufacturing, production, or technical environment (not essential)
• Excellent communication and organisational skills
• Strong attention to detail with the ability to manage multiple priorities
• Confident IT skills, including Microsoft Office and order processing systems
• Positive, proactive, and solutions-focused attitude

Salary & Working Hours:

• Salary: £30,000-£32,000 per annum (depending on experience)
• Hours: Monday to Friday, 8:30am – 5:00pm

Our client located on the outskirts of Corby (Oakham side) is currently seeking a Customer Service and Partner Liaison   Manager with sales experience to join their team. The ideal candidate would be a proactive individual who thrives on servicing customers and orders as well as being on the phone doing proactive up sales and partner recruiting. This is an exciting opportunity to join a small and growing company.

Reporting directly to the Director, you will need to have proven experience in a previous Customer Services Manager role

This Customer Service Manager, permanent position  can be offered as a full time or part time 30 hours a week role. Salary Circa £24K part time)

Salary £28,000 full time salary plus commission and bonuses

Key Responsibilities

• Provide excellent customer service for Europe and US, dealing with incoming queries via email and phone.
• Manage relationships a growing number of network marketing partners and help recruit new partners. Manage and support 2-3 fulfilment staff.
• Coordinate customer service and administration.
• Process orders from online and phone based private customers, wholesalers, online shops and affiliates.
• Proactively call customers for up sales, surveys etc.
  Respond, manage and document complaints, general Q&As and all product inquiries.
  Analyse statistics or other data (surveys) to determine the level of customer services the company provides. Summarising this information in reports to Directors.
• Recognise service opportunities and report these directly to the Directors. Instigating and managing appropriate improvement solutions to any gaps in customer services
• Support the business development and marketing of English and German Speaking Partner/affiliate Programme and service to partners.
• Contact UK and German online shops, bloggers, Health/wellness centres/SPAs for endorsements and to gain as new affiliates/partners.
• Manage LinkedIn proactive activities with support from the Marketing lead and Operational lead.

Key Skills

• You must have excellent interpersonal skills, good telephone manner and a calm cheerful approach.
• Possess excellent communication skills, both written and oral.
• Thrive on proactive calling to customers and prospective partners
• Good level of competency in the ICT (Email, Word, Excel and PowerPoint), Linked in.
• Be able to prioritise work, cope well under stress and with deadlines and use initiative in a variety of situations.
• Well organised and methodical approach to administrative duties.
• Must have competent maths skills and be accurate with attention to detail.
• Must have the ability to work on your own initiative as well as part of a team.

If you feel you have all the skills outlined above and want to work for a company stands by its 5 core values : Authentic, Excellence, Fun, Innovation and Being of Service, then please get in touch. Short listing