669 Customer Service jobs in Peterborough

My client based on the outskirts of Huntingdon are currently recruiting for a customer service executive to join thier team on a full time permanent basis.

Hours: Monday - Friday 9am - 5:30pm

Salary £25-27,000 DOE

Own transport required due to location

Main responsibilities:

· Process orders, wholesales and proactive sales teams

· Advise customers of any issues with orders

· Take payments from customers without a credit account

· Check all orders placed through the website and advise customers of any issues

· Liaise with the sales teams to resolve any issues with orders

· Upsell / cross sell items wherever possible

· Liaise with suppliers to make sure orders being delivered directly to site are acknowledged and the customer updated

· Process orders for hire equipment and ensure the order is despatched on time, make sure the hire agreement is signed and returned, and the order is invoiced

· Arrange for hire equipment to be collected once the hire period has come to an end

· Monitor the delivery service inbox and make sure customers are notified of any delays or issues with the delivery of their orders. Work closely with the logistics team to make sure all customers get the highest level of service

· Monitor the UK customer service box and deal with any enquiries or issues that come through

· Liaise with QC to arrange for stock to be checked/counted and correct goods sent out when required

· Arrange for replacement orders to be sent out when damaged or faulty goods are received by customers

· Look into any orders that have been processed incorrectly and take the necessary action to rectify the issues

· Deal with any return requests from customers ensuring all the correct steps have been taken and have been processed on Sage

· Deal with any invoice queries that are submitted

· Remind customers to collect their orders that they want to collect from the company rather than having delivered

· Help to cover the sales telephone lines over lunch times

· Attend product training sessions



If you have the skills and experience listed above please send your CV to (url removed) or call (phone number removed).

INDHUN

We at Infinity Recruitment are delighted to be working with our established Peterborough based client who are looking to recruit a Customer Service Manager, on full time permanent basis, working Monday to Friday.

In this Customer Service Manager position you will be required to manage a small team, mentoring, training and coordinating workflow.  You will work closely with internal teams and resolve technical complaints and complex issues.   Day-to-day in this role you will be required to:

• Resolve complex customer complaints working closely with internal and external stakeholders
li>Carry out root cause analysis
• Implement strategies to improve the internal process
• Produce reports for senior management
• Team management including workflow
• Assist with audits

To be considered for this Customer Service Manager role you will have:-

li>Experience dealing with complex customer complaints
• Strong communication skills
• You will have ideally worked in a regulated/claims environment

In return our client is offering a starting salary of up to £40,000 depending on experience.  With some great other benefits including pension scheme, 31 days holiday increasing in line with service up to 38 days inclusive of bank holidays. On site parking, rewards schemes, cash benefits linked to life cover, commitment to learning and development+ many other benefits.

If this Customer Service Manager position sounds of interest please apply to be considered.   A full job description is available.  Interviews will be arranged as applications are reviewed

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.

• Manage and prioritise customer enquiries via the CS mailbox.
• Process sales orders accurately within 24 hours.
• Resolve complaints, credit returns, and invoice disputes promptly.
• Collaborate with Sales, Finance, and Operations teams to ensure customer satisfaction.
• Support service enquiries, including warranty replacements.
• Uphold compliance with GDP, ISO 9001, and other quality standards.

• Experience in customer service with excellent communication skills.
• Strong organisational abilities and proficiency in MS Office.
• GCSEs (or equivalent) in Maths and English at Grade C or above.
• A team player with a passion for delivering outstanding customer experiences.

• Be part of a supportive and collaborative team.
• Opportunities for growth and development.
• Commitment to equal opportunities and a positive work environment.

Do you have customer service experience, with the ability to work in St Neots 3 days per week and 2 days per week from home? Working on a hybrid basis.

If so, our expanding International client is keen to hear from you!

As a permanent Customer Service Administrator it will be your responsibility to work with clients, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner.

This varied role will also offer genuine opportunities to progress within the organisation.

Roles & Responsibilities:

• Receive incoming calls
• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

The Person:

• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a full time permanent position offering an annual basic salary of 25,000 + attractive company benefits

This is a remote / Work from home hybrid position.

If successful you would need to commute to St Neots Cambridge 3 times a week.

Monday - Friday, 37.5 hours a week

Apply now!

Advancing People - The Recruitment Specialist

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

My client based on the outskirts of Huntingdon are currently recruiting for an experienced and dynamic Customer Service Manager to lead and join their team on a full-time permanent basis. We need a passionate leader who is committed to delivering exceptional service, improving customer satisfaction, and fostering a culture of continuous improvement and customer-centricity.

Must have experience in order to be consider.

Own transport required due to location.

Hours: Monday - Friday 9:00 - 17:30

Salary: £30-35,000

The Role:

· Recruit, train, coach, and manage a high-performing customer service team.

· Set clear performance goals, conduct regular performance reviews, and provide feedback.

· Monitor and evaluate customer service interactions across phone and email

· Develop and implement strategies to improve customer satisfaction and retention.

· Handle escalated customer enquiries and resolve complex issues.

· Analyse data to track key metrics (e.g., response time & resolution rate).

· Develop and implement standard operating procedures and best practices.

· Collaborate with other departments (sales, logistics, IT) to streamline customer service workflows.

· Oversee the implementation and optimisation of customer service tools and systems

· Stay updated with the latest customer service technologies and recommend improvements.

· Solicit and analyse customer feedback to identify trends and opportunities.

· Lead initiatives to improve processes, reduce errors, and elevate the customer experience.



If you have the experience listed above please email your CV to (url removed) or call (phone number removed).

INDHUN

My client based on the outskirts of Huntingdon are currently recruiting for an experienced and dynamic Customer Service Manager to lead and join their team on a full-time permanent basis. We need a passionate leader who is committed to delivering exceptional service, improving customer satisfaction, and fostering a culture of continuous improvement and customer-centricity.

Must have experience in order to be consider.

Own transport required due to location.

Hours: Monday - Friday 9:00 - 17:30

Salary: £30-35,000

The Role:

· Recruit, train, coach, and manage a high-performing customer service team.

· Set clear performance goals, conduct regular performance reviews, and provide feedback.

· Monitor and evaluate customer service interactions across phone and email

· Develop and implement strategies to improve customer satisfaction and retention.

· Handle escalated customer enquiries and resolve complex issues.

· Analyse data to track key metrics (e.g., response time & resolution rate).

· Develop and implement standard operating procedures and best practices.

· Collaborate with other departments (sales, logistics, IT) to streamline customer service workflows.

· Oversee the implementation and optimisation of customer service tools and systems

· Stay updated with the latest customer service technologies and recommend improvements.

· Solicit and analyse customer feedback to identify trends and opportunities.

· Lead initiatives to improve processes, reduce errors, and elevate the customer experience.



If you have the experience listed above please email your CV to (url removed) or call (phone number removed).

INDHUN

Customer Advisor

Location : Peterborough

Salary : £24500

Our client is coming up to their tenth trading year and continue to focus heavily on growing the business. Our client is looking to recruit talented and ambitious people to join them. As a Customer Service Advisor, you will provide vital support to the customer service aspects of our clients business. Ideally suited to someone with call centre.

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