678 Customer Service jobs in Peterborough
Customer Service Representative - German Speaking
Posted today
Job Viewed
Job Description
Are you a fluent German speaker?
Would you like to join an expanding Global business managing client accounts - Working Monday - Friday?
Are you able to commute to Huntingdon, Cambridgeshire 1-2 days per week,
whilst working remotely from home?
The Role:
In this varied and enjoyable role you will be utilising your excellent customer relationship and problem solving skills whilst assisting customers, using your German language skills.
Our clients fantastic service builds genuine loyalty and lasting customer relationships. Working in close partnership with the customer success team and the production team, you will helping to service customers and identify opportunities for revenue growth within their existing client base.
You will be provided with extensive knowledge and training on the various products our client offers and will have a great understanding of how these products work and are delivered, from start to finish.
More Detail:
- Responding promptly to customer inquiries via telephone, email tickets and follow up on customer issues not immediately resolved.
- Providing concise quotes for various products and following through negotiations to close.
- Educating customers on product functionality and value to increase the level of satisfaction and success customers have with Mimeo
- Resolving customer complaints efficiently and professionally, escalating complex issues as needed.
- Creating and maintaining clear and accurate written documentation using Salesforce & Freshdesk.
- Uploading files, building documents and placing orders per customer product specification.
- Working alongside internal stakeholders on processes within warehousing, finance and production.
- Working with external stakeholders to organise outsourcing, resolve delivery and export issues.
- Meeting performance targets, including response time and customer satisfaction scores.
Personal Specification
- Fluent written and spoken German and English
- An effective communicator with internal and external customers at all levels.
- Ability to work in a high pressure environment, ever changing and challenging.
- Can-do problem solving attitude, being able to deal with all types of enquiries.
- Effective communications skills, both verbal and written.
- Excellent customer service skills.
- Self-motivated and enthusiastic.
- Flexible and adaptive approach to demand and changes in work activity.
- Effective time planner with the ability to balance workloads and priorities.
- PC literate to include Microsoft packages.
- Able to work with accuracy and attention to detail.
Our client is offering a basic salary of 28,000 (possibly negotiable), plus bonus/ commission and benefits.
The role will be working from home whilst visiting their office in Huntingdon, Cambridgeshire 1-2 days per week.
Advancing People - The Recruitment Specialist
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Italian & Spanish Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Hybrid working.
Job Summary:
To be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side. This requires liaising and working closely with other departments of the organisation. Opening tickets for calls and e-mails for technical emergencies and enquiries. Creating quotations and pre-payment forms and handling customer cases pro-actively. Focusing on the customer and providing an outstanding customer service through a good verbal and written communication and relationship building. Following internal processes while thinking independently and outside the box.
Key Responsibilities:
- To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
- To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
- Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
- To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner
- To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
- To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request
- To monitor/navigate multiple systems and ticket queues constantly throughout the workday
- To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc)
- To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
- To implement process improvements which will improve operational effectiveness and enhance profitability
- To ensure that customer account records are kept up to date for audit purposes
- To identify and resolve with the data management team any master data errors affecting the OTC process
- To provide support for other members of the team (and back up as required for other CS teams)
French and English Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Your responsibilities will include:
- Managing customer orders: processing sales orders and handling invoices
- Proactively dealing with any returns, delivery and order issues
- Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
- Ensuring all client account records are kept up to date
- Working alongside the sales team and other departments where required
About you:
The ideal candidate will be confident with fluency in French and English and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.
Profile:
- Required to be fluent in French and English
- Previous experience working in customer care, sales administration, client support or account management dealing with products
- Strong communication and organisational skills
- Able to work well in a fast-paced environment
To apply, please send your CV in English and in Word format to Suhail.
languagematters is acting as an employment agency in relation to this vacancy.
Polish and English Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Your responsibilities will include:
- Managing customer orders: processing sales orders and handling invoices
- Proactively dealing with any returns, delivery and order issues
- Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
- Ensuring all client account records are kept up to date
- Working alongside the sales team and other departments where required
About you:
The ideal candidate will be confident with fluency in Polish and English and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.
Profile:
- Required to be fluent in Polish and English
- Previous experience working in customer care, sales administration, client support or account management dealing with products
- Strong communication and organisational skills
- Able to work well in a fast-paced environment
To apply, please send your CV in English and in Word format to Suhail.
languagematters is acting as an employment agency in relation to this vacancy.
Customer Service Representative French & EU Language
Posted 4 days ago
Job Viewed
Job Description
Hybrid working
Job Summary:
To be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side. This requires liaising and working closely with other departments of the organisation. Opening tickets for calls and e-mails for technical emergencies and enquiries. Creating quotations and pre-payment forms and handling customer cases pro-actively. Focusing on the customer and providing an outstanding customer service through a good verbal and written communication and relationship building. Following internal processes while thinking independently and outside the box.
Key Responsibilities:
- To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
- To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
- Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
- To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner
- To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
- To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request
- To monitor/navigate multiple systems and ticket queues constantly throughout the workday
- To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc)
- To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
- To implement process improvements which will improve operational effectiveness and enhance profitability
- To ensure that customer account records are kept up to date for audit purposes
- To identify and resolve with the data management team any master data errors affecting the OTC process
- To provide support for other members of the team (and back up as required for other CS teams)
Customer Service Representative Polish & EU Language
Posted 4 days ago
Job Viewed
Job Description
Hybrid working.
Job Summary:
To be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side. This requires liaising and working closely with other departments of the organisation. Opening tickets for calls and e-mails for technical emergencies and enquiries. Creating quotations and pre-payment forms and handling customer cases pro-actively. Focusing on the customer and providing an outstanding customer service through a good verbal and written communication and relationship building. Following internal processes while thinking independently and outside the box.
Key Responsibilities:
- To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
- To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
- Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
- To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner
- To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
- To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request
- To monitor/navigate multiple systems and ticket queues constantly throughout the workday
- To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc)
- To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
- To implement process improvements which will improve operational effectiveness and enhance profitability
- To ensure that customer account records are kept up to date for audit purposes
- To identify and resolve with the data management team any master data errors affecting the OTC process
- To provide support for other members of the team (and back up as required for other CS teams)
Spanish, Italian and English Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Your responsibilities will include:
- Managing customer orders: processing sales orders and handling invoices
- Proactively dealing with any returns, delivery and order issues
- Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
- Ensuring all client account records are kept up to date
- Working alongside the sales team and other departments where required
About you:
The ideal candidate will be confident with fluency in Spanish, Italian and English and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.
Profile:
- Required to be fluent in English, Spanish and Italian
- Previous experience working in customer care, sales administration, client support or account management dealing with products
- Strong communication and organisational skills
- Able to work well in a fast-paced environment
languagematters is acting as an employment agency in relation to this vacancy.
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Customer Service Assistant
Posted today
Job Viewed
Job Description
Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 37 hours per week.
As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Please note: This role is contracted to 50.2 weeks per year
Could you bring your spark to Defence? Here's what you need to know before applying:
Your key responsibilities will include:
- Preparing delicious, high-quality food that delights our clients and customers li>Creating attractive food and counter displays
- Representing Defence and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our ideal Customer Services Assistant will:
- Have an enthusiastic can-do attitude
- Display passion for delivering excellent customer service
- Be an excellent team player
- Arrive equipped with a desire to succeed in your role
- Thrive working under pressure
- Demonstrate outstanding timekeeping and reliability
- Have a safety-first mind set
- Have experience within a similar catering-related role, but this isn't essential.
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/1709/ / /BU #Defence
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Customer Service Assistant
Posted today
Job Viewed
Job Description
Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 37.5 hours per week.
As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Please note: This role is contracted to 50 weeks per year
Could you bring your spark to Defence? Here's what you need to know before applying:
Your key responsibilities will include:
- Preparing delicious, high-quality food that delights our clients and customers li>Creating attractive food and counter displays
- Representing Defence and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our ideal Customer Services Assistant will:
- Have an enthusiastic can-do attitude
- Display passion for delivering excellent customer service
- Be an excellent team player
- Arrive equipped with a desire to succeed in your role
- Thrive working under pressure
- Demonstrate outstanding timekeeping and reliability
- Have a safety-first mind set
- Have experience within a similar catering-related role, but this isn't essential.
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/1609/ / /BU #Defence
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Customer Service Assistant
Posted today
Job Viewed
Job Description
Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 25 hours per week.
As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Please note: This role is contracted to 50 weeks per year
Could you bring your spark to Defence? Here's what you need to know before applying:
Your key responsibilities will include:
- Preparing delicious, high-quality food that delights our clients and customers li>Creating attractive food and counter displays
- Representing Defence and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our ideal Customer Services Assistant will:
- Have an enthusiastic can-do attitude
- Display passion for delivering excellent customer service
- Be an excellent team player
- Arrive equipped with a desire to succeed in your role
- Thrive working under pressure
- Demonstrate outstanding timekeeping and reliability
- Have a safety-first mind set
- Have experience within a similar catering-related role, but this isn't essential.
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/2708/ / /R/BU #Defence
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!