1597 Customer Service jobs in South Yorkshire

Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!

This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.

Client Details

Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!

This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.

Description

As a Customer Service Representative you will be first point of contact for customers handling a range of queries in relation to the products the business offers and will be taking and processing orders.

You will be supporting customers throughout the whole journey working to help with stock queries, deliveries and advising customers of any back order dates.

The role be supporting with complex queries and any complaints working to resolve these quickly and efficiently ensuring the highest level of service.

Administrative duties will also be involved and keeping customer records updated.

Profile

Previous customer service/sales order processing experience

Confident telephone manner and excellent communication skills

A keen eye for detail and organisation

The ability to work in a fast paced environment

Able to work as part of a team and independently

Job Offer

Salary of 27000+ reputable manufacturing business in Wakefield+ fabulous name within their market leading business within this area+ excellent training and support+ good progression and development opportunities+ central location+ free parking+ excellent benefits+ family feel team and culture+ exciting time to join the business+ immediate interview

Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!

This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.

Client Details

Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!

This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.

Description

As a Customer Service Representative you will be first point of contact for customers handling a range of queries in relation to the products the business offers and will be taking and processing orders.

You will be supporting customers throughout the whole journey working to help with stock queries, deliveries and advising customers of any back order dates.

The role be supporting with complex queries and any complaints working to resolve these quickly and efficiently ensuring the highest level of service.

Administrative duties will also be involved and keeping customer records updated.

Profile

Previous customer service/sales order processing experience

Confident telephone manner and excellent communication skills

A keen eye for detail and organisation

The ability to work in a fast paced environment

Able to work as part of a team and independently

Job Offer

Salary of 27000+ reputable manufacturing business in Wakefield+ fabulous name within their market leading business within this area+ excellent training and support+ good progression and development opportunities+ central location+ free parking+ excellent benefits+ family feel team and culture+ exciting time to join the business+ immediate interview

Job Title: Customer Service Representative

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)

• Company pension scheme

• Employee discount scheme

• Funded Summer and Christmas events

• Cycle to Work Scheme

• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a.

• Act as a subject matter expert and customer-facing professional in a regulated, fast-moving, and evolving environment.
• Resolve queries at first point of contact, including addressing initial customer dissatisfaction.
• Ensure accuracy in both written and verbal communications, maintaining high standards of professionalism.
• Demonstrate role-model behaviours that deliver positive customer outcomes and support colleagues to do the same.
• Embrace flexibility and adapt to shifting priorities throughout the day.
• Promote effective teamwork and collaborative working across all functions.
• Adhere to company policies, procedures, and service-level agreements.

• Manage and resolve customer queries promptly and accurately across all communication channels in line with SLAs and regulations.
• Encourage and enable first-contact resolution of queries and complaints.
• Act as a point of contact and mentor for less experienced colleagues.
• Support leadership teams as required within Transfer Agency.

• Possess a strong background in financial services, ideally within funds.
• Demonstrate understanding of complaint handling, incident recognition, and breach identification.
• Show commitment to professional development, ideally working towards IOC qualifications.

• Excellent, proven customer service skills.
• Up-to-date knowledge of financial services and industry practices.
• Ability to coach and support less experienced colleagues.
• Strong interpersonal skills with the ability to influence internal and external stakeholders.
• Collaborative team player with excellent communication skills.
• IOC Module 1 (desirable).

• Act as a subject matter expert and customer-facing professional in a regulated, fast-moving, and evolving environment.
• Resolve queries at first point of contact, including addressing initial customer dissatisfaction.
• Ensure accuracy in both written and verbal communications, maintaining high standards of professionalism.
• Demonstrate role-model behaviours that deliver positive customer outcomes and support colleagues to do the same.
• Embrace flexibility and adapt to shifting priorities throughout the day.
• Promote effective teamwork and collaborative working across all functions.
• Adhere to company policies, procedures, and service-level agreements.

• Manage and resolve customer queries promptly and accurately across all communication channels in line with SLAs and regulations.
• Encourage and enable first-contact resolution of queries and complaints.
• Act as a point of contact and mentor for less experienced colleagues.
• Support leadership teams as required within Transfer Agency.

• Possess a strong background in financial services, ideally within funds.
• Demonstrate understanding of complaint handling, incident recognition, and breach identification.
• Show commitment to professional development, ideally working towards IOC qualifications.

• Excellent, proven customer service skills.
• Up-to-date knowledge of financial services and industry practices.
• Ability to coach and support less experienced colleagues.
• Strong interpersonal skills with the ability to influence internal and external stakeholders.
• Collaborative team player with excellent communication skills.
• IOC Module 1 (desirable).

• Leading, coaching, and mentoring a team of customer service agents to achieve performance targets.
• Monitoring customer service interactions (calls, emails, chat) to ensure quality standards and adherence to company policies.
• Handling escalated customer issues and complaints, resolving them efficiently and professionally.
• Developing and implementing training programs for new and existing customer service staff.
• Analyzing customer feedback and service data to identify areas for improvement and implement solutions.
• Collaborating with other departments (e.g., Sales, Marketing, Operations) to resolve customer issues and improve overall customer experience.
• Ensuring the team meets key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Maintaining up-to-date knowledge of company products, services, and policies.
• Creating and updating knowledge base articles and customer service documentation.
• Contributing to the development of customer service strategies and best practices.

• Proven experience in a customer service role, with at least 2 years in a lead or supervisory capacity.
• Demonstrated ability to manage and motivate a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in customer relationship management (CRM) software and helpdesk platforms.
• Strong understanding of customer service principles and best practices.
• Ability to handle difficult customer situations with diplomacy and professionalism.
• Experience in training and development of staff.
• Strong analytical skills to interpret customer service data.
• Adaptability and ability to thrive in a fast-paced, remote work environment.
• Experience with e-commerce customer service is a plus.

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…