137 Customer Service jobs in South Yorkshire

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with Plusnet.

Why not use your skills to make a difference and join our Broadband Technical Team in Sheffield . You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary £25,087.00, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of Plusnet,EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? 

• Handle a high volume of inbound customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and provide effective solutions.
• Process customer requests, orders, and returns accurately.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to senior team members or other departments when required.
• Maintain a high level of customer satisfaction through professional and courteous service.
• Identify opportunities to upsell or cross-sell relevant products or services (if applicable).
• Adhere to all company policies and procedures.

• Proven experience in a customer service or call centre environment.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in using computers and CRM software.
• Excellent time management and organizational skills.
• Ability to work effectively in a hybrid work model, balancing office and remote duties.
• A positive attitude and a genuine desire to help customers.

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? 

• Responding to customer inquiries and resolving issues in a timely and professional manner.
• Providing technical support and troubleshooting assistance for our products/services.
• Guiding customers through product features, usage, and troubleshooting steps.
• Documenting customer interactions, feedback, and issues accurately in our CRM system.
• Escalating complex issues to appropriate departments when necessary.
• Identifying trends in customer inquiries and providing feedback to improve products and services.
• Building and maintaining strong customer relationships through excellent service.
• Proactively seeking solutions to customer problems and ensuring customer satisfaction.
• Adhering to service level agreements and company support policies.
• Contributing to team goals and initiatives to enhance the overall customer experience.

• Previous experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and ticketing systems.
• Ability to empathize with customers and maintain a positive attitude.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Patience and a customer-centric approach to problem resolution.

• Lead, coach, and motivate a team of customer service representatives.
• Manage day-to-day customer service operations and workflows.
• Handle escalated customer issues and complaints, resolving them efficiently and effectively.
• Monitor team performance against key performance indicators (KPIs) and service level agreements (SLAs).
• Develop and implement training programs to enhance team skills and knowledge.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a positive and collaborative team culture.
• Analyse customer feedback and service data to identify trends and areas for improvement.
• Implement strategies to enhance customer satisfaction and loyalty.
• Ensure adherence to company policies and procedures.
• Collaborate with other departments to resolve customer issues and improve processes.

• Proven experience in a customer service leadership or supervisory role.
• Demonstrated ability to lead, motivate, and develop a team.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in customer relationship management (CRM) software.
• Ability to analyse data and implement performance improvement initiatives.
• Experience working in a hybrid or remote team environment.
• Strong organisational and problem-solving abilities.
• A passion for delivering outstanding customer service.

• Lead, mentor, and coach a team of customer service representatives to achieve performance targets.
• Monitor team performance metrics and provide regular feedback and coaching to individual team members.
• Handle escalated customer inquiries and complex issues, providing timely and effective resolutions.
• Develop and implement strategies to improve customer satisfaction and retention.
• Ensure adherence to company policies, procedures, and service level agreements.
• Assist in the recruitment, training, and onboarding of new customer service agents.
• Contribute to the development and improvement of customer service processes and workflows.
• Generate reports on team performance, customer feedback, and key performance indicators (KPIs).
• Foster a positive and collaborative team environment.
• Stay updated on product knowledge and company offerings to effectively support the team.

• Proven experience (3+ years) in a customer service role, with at least 1 year in a supervisory or team leader capacity.
• Demonstrated ability to lead and motivate a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with customer relationship management (CRM) software.
• Ability to manage difficult customer situations with professionalism and empathy.
• Proficiency in Microsoft Office Suite.
• Experience in a fast-paced customer support environment.
• Strong organizational and time management skills.
• This role requires the candidate to be based in our client's office in Leeds, West Yorkshire, UK .