1786 Customer Service jobs in Staffordshire

Location: Keele University
Department: Customer Services Representative
Reports to: Customer & Service Delivery Manager
Salary: Hourly rate
Hours: 35 hours a week - Monday – Saturday (Rota based) Hybrid working available

2-month contract role – Immediate start!

About the Role

We're looking for a friendly, motivated Customer Service Representative to join our Customer Services team. You'll be the fi.

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• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software, hardware, and online platforms.
• Guide customers through troubleshooting steps, providing clear and concise instructions.
• Escalate complex technical issues to the appropriate internal teams when necessary.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Identify recurring customer issues and provide feedback to the product development team for potential improvements.
• Contribute to the development and maintenance of a comprehensive knowledge base of FAQs and troubleshooting guides.
• Proactively identify opportunities to improve the customer experience and service delivery.
• Meet or exceed key performance indicators for customer satisfaction, response times, and resolution rates.

• Proven experience in a customer service or technical support role.
• Strong understanding of common technical issues and troubleshooting methodologies.
• Excellent verbal and written communication skills, with a clear and confident tone.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a busy environment.
• Experience with (mention specific software/products relevant to the fictional company, e.g., SaaS platforms, specific hardware) is a plus.
• A strong desire to learn and adapt to new technologies and products.
• Ability to work effectively as part of a team.
• High school diploma or equivalent required; further education or certifications are advantageous.

Location: Burton-on-Trent (Hybrid)
Salary: 24,000, increasing to 25,000 after successful 6-month probation
Hours: 35 hours per week (7 hours per day, flexible between 7:30am - 6:00pm)

Looking for your next step in a people-focused, structured role? This could be the perfect fit.

Join a well-established and respected organisation where your contribution truly matters. This is a fantastic opportunity to become part of a friendly, collaborative team that values excellent customer service and teamwork.

As a Customer Service Advisor, you'll be at the heart of the business, supporting members and customers through efficient and thoughtful communication. Whether you're responding to enquiries or resolving issues, your work will help maintain the company's reputation for outstanding service.

What You'll Be Doing

• Responding to customer queries via email and phone
• Managing incoming requests using a ticketing system
• Ensuring timely and effective resolution of issues in line with service standards
• Working closely with your team to handle a high volume of email correspondence

What You'll Bring

• A methodical, process-driven approach to tasks
• Strong attention to detail and pride in producing accurate work
• Calmness and professionalism when dealing with challenging situations
• A positive, team-oriented attitude

Ideal Experience

• Previous experience in customer service or administration, especially involving written communication
• Confident using Microsoft Word, Excel, and CRM systems
• Excellent grammar and written communication skills

Perks & Benefits

• 25 days annual leave + your birthday off + 8 bank holidays
• Free on-site parking
• Healthcare plan
• Supportive working environment with flexible hours and hybrid working options

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

SF Recruitment are pleased to be exclusively engaged with a fantastic business close to Central Derby to recruit for a Customer Service Advisor on a full time permanent basis.

We're looking for resilient, experienced, and proactive individuals ready to thrive in a fast-paced environment.

Role Details
Salary & Benefits:
Salary: £25,987 per annum
Holidays: 23 days annual leave, increasing by one day per year of service up to a maximum of 25 days.
Benefits: Free staff parking and a staff discount scheme.

Key Responsibilities
The core focus of this role is to deliver exceptional customer support across multiple channels, ensuring timely and positive resolution to all inquiries:
- Handle high volumes of incoming calls and respond to customer queries via email.
- Manage logistics, including tracking parcels, liaising with couriers, and resolving delivery issues.
- Expertly manage and resolve complaints related to damaged goods and service issues.
- Process all aspects of returns, replacements, and exchanges (authorising, arranging, and processing).
- Process financial adjustments, including raising credits and issuing refunds.
- Provide initial troubleshooting and product support (full training provided).

Essential Skills & Experience

The ideal candidate will possess:
- Minimum 2 years of proven, high-level experience in a customer service environment.
- Proven experience in effective complaint resolution and conflict management.
- Exceptional written and verbal communication skills with a proactive, customer-centric approach.
- Excellent organisational and problem-solving expertise.
- Strong resilience and flexibility to thrive in a demanding, fast-paced environment.
- Ability to be a strong team player and quickly assimilate detailed product knowledge.

If this role is of interest and you have the key skills needed for this role, get in touch today!

Customer Service Executive
 

Are you looking for a customer service role with a difference? Are you able to apply an analytical mindset to your work? Do you have an interest in technology and experience of working with multiple CRM systems? If yes, then read on, and let us tell you why Synertec is adding real value into the Public and Commercial Sectors. 
 
Location:  Wellington, Somerset
Salary:  £30,195.48
Core Benefits:  Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution) Health Cash Plan (after completion of Probationary Period)
 
How Synertec will set you up for success as a Customer Account Executive:

Begin your career with confidence through our Comprehensive Induction and Training Program. From day one, we invest in your professional development, providing the tools and knowledge to excel in your role. Join us and thrive in a workplace that values your individuality and prioritises your well-being.
 
Now let us tell you a little more about us:

Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UK’s leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses. Celebrating our 25th year in 2024, we are proud of our Somerset Large Business of the Year nomination, and our role as an official partner of the NHS’ 75th Anniversary.  This is a fantastic opportunity for you to join the Customer Services Team in a rapidly growing company.
 
About your role as a Customer Account Executive:

You are customer focussed and collaborative, with a logical mindset and the ability to learn a variety of technological systems which will be essential to your daily work. You will be used to working in a fast-paced environment, adaptable, and truly enjoy building long-term relationships with your account base. You will work closely with other teams, both through the business and with external customers. This is not a call centre environment – you will be encouraged to interact and have regular customer meetings, whilst prioritising your tasks effectively.   Join our dynamic team as a Customer Account Executive and become part of our company’s pro-active customer management, to deliver an excellent and on-brand customer experience.
 
The Essentials for You :

• 25 days holiday, rising to 30, plus Bank Holidays
• Generous Company Pension Scheme, featuring an impressive 8% employer contribution. Your commitment deserves recognition
• Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being. From discounts on shopping, travel, and entertainment to professional guidance for personal challenges, we've got you covered
• Following a successful probationary period, you will be enrolled into our Health Cash Plan, where you can access optical, dental and other medical benefits
• Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time 

 
Our Commitments…

Synertec are committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversity’s. If you’d like to find out more about our inclusion commitment, please reach out to us. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Mind’s Mental Health at Work Commitment.
 
Ok I’m in! Where do I sign?

Ready to make a real difference? Click apply now or visit our website to join our team and become part of our promise to our customers, our suppliers, and our people: living by our values of Ambition, Excellence, Integrity, Openness and Unity. 

*Please note that sponsorship is not available for this role
 
REF-(Apply online only)

SF Recruitment have partnered with a brilliant, growing organisation in Tamworth who are looking to recruit a Customer Service Advisor on a permanent basis.

Salary: £25,000-£27,000
Working pattern: full time Monday to Friday, site based

Responsibilities will include:

- Answering Switchboard overflow
- Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public
- Dealing with all email enquiries
- Processing internet orders using Sage and our in-house systems
- Processing email orders using in house system
- Filing all paperwork on to our archive system
- Processing sample requests and internal picks
- Booking in deliveries for customers who require it
- Preparing quotes in Sage and in-house systems
- Providing information on part numbers etc. and some basic technical details
- Setting up customers for online ordering
- Promotions and mailshots for customers in designated areas
- Dealing with the carriers, chasing deliveries and obtaining POD's
- Maintain customer database to keeping contact details updated
- Overseeing forward orders, call offs and projects for your customers
- Monitoring customer's orders, deliveries, overseeing service levels, building rapport, making courtesy calls and resolving any issues for key accounts
- Working with other departments to ensure excellent efficient service from initial enquiry to despatch and after care service
- Entry of all debit notes, both emailed and posted, on to our in-house system
- Monitoring Returns email inbox and ensuring all queries are dealt with promptly
- Running credits from our in-house system and Sage
- Scanning debits and corresponding paperwork on to our archive system
- Deal with all incoming debit queries (via telephone and email) both internal and external
- Liaising with carriers and Quality department in organising collection of faulty goods
- Liaising with External Sales team on stock cleanse debits and compensating orders
- Liaise with External Sales team to resolve aged debit queries
- Investigating price queries with Customer Service, and the Commercial team
- Co-ordination of faulty returns and liaising with Quality departments on fault testing
- Dealing with POD requests from carriers
- Liaising with Credit Control on any returns that are holding up invoice payments to assist with a resolution
- Regularly chase all outstanding returns/queries by phone and email
- Produce and monitor reports, regularly update log histories on outstanding debits and meet targets and deadlines to resolve
- Scanning and validating documents on to our archive system
- Cover for the Bespoke Product Team in the creation and completion of works orders to rework a product
- Any other ad-hoc office administrator/customer service duties as and when required to support the wider team

SF Recruitment have partnered with a brilliant, growing organisation in Tamworth who are looking to recruit a Customer Service Administrator on a permanent basis.

Salary: £26,000-£27,000
Working pattern: full time Monday to Friday, site based

Responsibilities will include:

- Providing comprehensive administrative support, coordinating with various departments
throughout the organization
- Generating and analysing reports to identify trends and proactively address potential issues
and compiling statistical data for board meetings
- Monitoring marketing board stock levels, back orders, raising works orders when required
and provide regular updates to the relevant departments
- Coordinating and scheduling deliveries with key customers
- Liaise with the warehouse to investigate delivery incidents, identify issues, analyse trends,
collate information to report findings to senior team
- Coordinate goods collections with external carriers, collaborate with internal teams,
monitor carrier performance, and produce data-driven reports to support the improvement
of collections
- Handling the processing of replacement orders through SAGE and internal systems
- Monitoring arranged collection data, such as failed collections and reoccurring issues
- Prepare and finalize the necessary courier customs documentation for Irish deliveries and
returns
- Oversee the allocation of all email inquiries from the admin inbox
- Managing daily delivery reports from carriers, liaising with carriers, Customer Service, and
the warehouse to resolve any delivery issues. Handling all claims and cross-checking carrier
invoices against the claims to ensure accuracy, in collaboration with the admin team
- Working collaboratively with the warehouse, upgrading/amending customer orders, running
reports and ensuring customer orders are despatched without issue
- Handling sample requests, processing marketing orders, and managing internal orders
across affiliated companies
- Analyse carrier performance data, identifying trends and root causes of failed deliveries,
such as address issues, weather delays, or logistic failures
- Coordinating with carriers, tracking deliveries, obtaining Proof of Deliveries (PODs), and
managing claims arising from any failed deliveries
- Scanning and verifying documents for upload to our archive system
- Providing support for house accounts
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- Update and manage HS Code information on the Government TSS portal to ensure seamless
deliveries to Northern Ireland
- Ensuring that NI declarations are submitted accurately and do not require any further
intervention
- Collaborate with other departments, including customer service, quality, and warehouse
support, to ensure smooth operations and customer satisfaction
- Work with various departments to troubleshoot and resolve operational challenges,
ensuring minimal disruption to customers
- Managing and replenishing stationery inventory
- Managing switchboard overflow and providing full reception support, including greeting and
checking in visitors, as well as handling incoming mail
- Perform any other administrative tasks as needed to support customer service and the
broader team