1673 Customer Service jobs in Stoke on Trent

The Role:

OurCustomer Solutions Centre Advisors are the face of Solus and work closely with Aviva,demonstrating our values and work principles.You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time.

With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair so.

WHJS1_UKTJ

Location: Keele University
Department: Customer Services Representative
Reports to: Customer & Service Delivery Manager
Salary: Hourly rate
Hours: 35 hours a week - Monday – Saturday (Rota based) Hybrid working available

2-month contract role – Immediate start!

About the Role

We're looking for a friendly, motivated Customer Service Representative to join our Customer Services team. You'll be the fi.

WHJS1_UKTJ

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software, hardware, and online platforms.
• Guide customers through troubleshooting steps, providing clear and concise instructions.
• Escalate complex technical issues to the appropriate internal teams when necessary.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Identify recurring customer issues and provide feedback to the product development team for potential improvements.
• Contribute to the development and maintenance of a comprehensive knowledge base of FAQs and troubleshooting guides.
• Proactively identify opportunities to improve the customer experience and service delivery.
• Meet or exceed key performance indicators for customer satisfaction, response times, and resolution rates.

• Proven experience in a customer service or technical support role.
• Strong understanding of common technical issues and troubleshooting methodologies.
• Excellent verbal and written communication skills, with a clear and confident tone.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a busy environment.
• Experience with (mention specific software/products relevant to the fictional company, e.g., SaaS platforms, specific hardware) is a plus.
• A strong desire to learn and adapt to new technologies and products.
• Ability to work effectively as part of a team.
• High school diploma or equivalent required; further education or certifications are advantageous.

Hybrid

Crewe 

6 month FTC initially with possibility of permanant position

This is a hybrid role based at the head office, offering flexibility and a fast-paced, rewarding environment where your communication skills and attention to detail will shine.

• Claims Processing: Accurately assess and process customer claims, ensuring compliance and fraud prevention.
• Customer Support: Provide first-class service across multiple channels including phone, email, live chat, post, and social media.
• Data Management: Maintain and update customer records with precision and care.
• Credit Control: Reconcile payments, manage ledgers, and apply effective credit control measures.
• Sensitive Interactions: Handle vulnerable situations and policy closures with empathy and professionalism.
• Digital Engagement: Encourage customers to adopt digital platforms for easier access to services.
• Compliance & Reporting: Follow data protection procedures and report breaches promptly.
• Performance Driven: Meet and exceed KPIs while delivering positive customer outcomes.
• Team Collaboration: Work closely with internal teams to resolve issues and improve service delivery.

• Excellent written and verbal communication skills
• A compassionate and solution-focused approach
• Strong organisational skills and attention to detail
• Ability to work independently and collaboratively
• Solid administrative skills and Microsoft Office proficiency

• Hybrid working available
• Based at head office

This is a fantastic opportunity to join a team that values professionalism, responsibility, and customer focus. If you’re looking for a role where you can grow, contribute meaningfully, and be part of a supportive environment — we’d love to hear from you.  

Leanne (phone number removed) or email (url removed)

INDCOM 

Customer Service Executive

Location : Buxton, Derbyshire, SK17 9RZ
Salary : £25,539 per annum + Attractive Benefits Package
Contract : Fixed Term Contract – 12 Months
Hours : 37.5 hours per week, Monday – Friday (8:30am – 5:00pm with a 1-hour unpaid lunch)

Benefits: Ongoing training and development | Funding for role-specific professional qualifications | 24 days’ holiday plus bank holidays (and Christmas shutdown) | Contributory pension scheme | Cycle to work scheme | Tech Scheme | Flu and eye test vouchers | Reward & Recognition scheme | Fresh fruit every fortnight

About Saica

Saica is one of Europe’s leading manufacturers of recycled paper for corrugated cardboard, producing over 2.5 million tonnes annually.

With more than 10,000 employees across Spain, France, Italy, Portugal, the UK, Ireland, Turkey, Luxembourg, the Netherlands, and the USA, Saica operates through four business divisions:

• Paper: Recycled paper production for corrugated cardboard
• Nature : Recyclable materials recovery
• Pack : Corrugated packaging production
• Flex: Flexible packaging solutions

At Saica, sustainability is at the heart of everything we do — driven by our values: We care, we value, and we challenge!

The Role – Customer Service Executive

As a Customer Service Executive, you’ll play a key role in delivering an exceptional experience to our customers. You’ll manage day-to-day customer requirements, support the external sales team, and coordinate activity across departments to ensure customer expectations are met efficiently and accurately.

This is an exciting opportunity for someone who enjoys building relationships, managing multiple priorities, and taking ownership of customer accounts in a dynamic manufacturing environment.

Key Responsibilities

• Manage and monitor order intake to ensure requirements are met (quantities, prices, delivery times, stock levels, etc.)
• Liaise with logistics, production, and other departments to coordinate activity and meet customer deadlines
• Manage assigned customer accounts in collaboration with the Regional Sales Director and Customer Service Manager
• Handle customer requests including pricing queries, claims, samples, specifications, and general information
• Maintain accurate and up-to-date customer information within the company’s management system
• Contribute to the preparation and delivery of customer account plans and review meetings
• Participate in problem-solving for customer claims and service issues, supporting continuous improvement efforts

About You

To succeed in this role, you’ll bring:

• Minimum of 2 years’ experience in a customer service, account coordination, or similar role
• Strong Microsoft Office skills, including intermediate Excel proficiency
• Excellent written and verbal communication skills
• A proactive, positive, and customer-focused attitude
• Strong organisational skills with attention to detail and accuracy
• The ability to work both collaboratively and independently to achieve goals

Why Join Saica

At Saica, you’ll be part of a global organisation where sustainability, innovation, and people development are at the core of our success. You’ll have opportunities to grow, learn, and contribute to a business that truly values its employees.

Saica is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates.

If you’re ready to take the next step in your career and contribute to a business with strong values and a focus on sustainability, click APPLY now to submit your CV for consideration.

No agencies please.

Customer Service Administrator - Warrington (Part-Time)

Hours: 20 hours per week across 3-4 days (flexible, office-based)
Contract: Short-term (around 6 weeks) with potential for longer-term opportunities

Hourly Rate: 12.21

Are you a people person with a passion for delivering excellent service? We're looking for a Customer Service Administrator to support our busy team in Warrington during a peak period. This is a fantastic opportunity to gain experience in a friendly, professional environment with the possibility of extending your role.

What You'll Be Doing:

• Be the First Point of Contact: Answer incoming calls and provide a warm, helpful welcome to clients.
• Direct and Support: Efficiently transfer calls to the right department or colleague, ensuring smooth communication.
• Deliver Exceptional Service: Offer clear information and support, making every client feel valued and understood.

What We're Looking For:

• Strong Communicator: Confident phone manner with excellent verbal communication skills.
• Customer-Focused Experience: Previous experience in a customer-facing role is essential.
• Empathetic and Professional: You understand the importance of listening and responding with care.

If you're ready to make a difference and enjoy working in a supportive team, we'd love to hear from you! Please apply directly to the advert for immediate consideration.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• General administration duties i.e. filing, data entry.
• Ensuring customer records are up to date.
• Answering phone calls.
• Generating jobs on the systems.
• Call/emailing customers to ensure they are happy with the work carried out.
• Calling customers to check on any future work they may require.

• Ideally have some Administration/Customer Service experience.
• Proficient with Microsoft Excel and Word and Outlook.
• Excellent, professional telephone manner.

Location: Burton-on-Trent (Hybrid)
Salary: 24,000, increasing to 25,000 after successful 6-month probation
Hours: 35 hours per week (7 hours per day, flexible between 7:30am - 6:00pm)

Looking for your next step in a people-focused, structured role? This could be the perfect fit.

Join a well-established and respected organisation where your contribution truly matters. This is a fantastic opportunity to become part of a friendly, collaborative team that values excellent customer service and teamwork.

As a Customer Service Advisor, you'll be at the heart of the business, supporting members and customers through efficient and thoughtful communication. Whether you're responding to enquiries or resolving issues, your work will help maintain the company's reputation for outstanding service.

What You'll Be Doing

• Responding to customer queries via email and phone
• Managing incoming requests using a ticketing system
• Ensuring timely and effective resolution of issues in line with service standards
• Working closely with your team to handle a high volume of email correspondence

What You'll Bring

• A methodical, process-driven approach to tasks
• Strong attention to detail and pride in producing accurate work
• Calmness and professionalism when dealing with challenging situations
• A positive, team-oriented attitude

Ideal Experience

• Previous experience in customer service or administration, especially involving written communication
• Confident using Microsoft Word, Excel, and CRM systems
• Excellent grammar and written communication skills

Perks & Benefits

• 25 days annual leave + your birthday off + 8 bank holidays
• Free on-site parking
• Healthcare plan
• Supportive working environment with flexible hours and hybrid working options

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.