1135 Customer Service jobs in Thetford

• Handle incoming telephone calls and respond to customer enquiries in a professional and timely manner
• Support order processing and manage customer accounts
• Liaise with internal departments to ensure customer requirements are met efficiently
• Carry out general administrative tasks related to customer service and sales support
• Maintain accurate records of customer interactions and transactions

• Previous experience in a customer service or office support role
• Familiarity with Amazon Vendor Central or similar platforms is highly desirable
• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Strong communication and interpersonal skills
• Excellent attention to detail and organisational ability
• A team player who can also work independently
• Positive, solutions-focused attitude

• Life Insurance - 3 x Salary
• Salary Sacrifice Pension Scheme
• Bupa Cash Plan
• 28 days holiday plus Statutory Bank Holidays
• Access to a Learning Management System
• On-site parking

We’re excited to be partnering exclusively with a highly regarded company based in Newmarket. They are looking for a Customer Service Advisor to become part of their welcoming team on a full-time, permanent basis. This role is office-based, working in a professional yet supportive environment.

Main duties will include:

• Answer incoming customer calls and handle queries
• Reserve products and process requests
• Build up strong product knowledge to assist customers effectively
• Respond to enquiries and provide clear, accurate advice
• Keep the CRM system up to date with customer details
• Support colleagues with a variety of administrative duties

The successful candidate will have:

• Bring a warm and professional telephone manner
• Thrive working collaboratively with others
• Show excellent accuracy and attention to detail
• Feel confident using and learning new IT systems
• Have a positive, proactive and can-do approach

We endeavour to reply to every candidate, every time—but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions.

• Handle incoming telephone calls and respond to customer enquiries in a professional and timely manner
• Support order processing and manage customer accounts
• Liaise with internal departments to ensure customer requirements are met efficiently
• Carry out general administrative tasks related to customer service and sales support
• Maintain accurate records of customer interactions and transactions

• Previous experience in a customer service or office support role
• Familiarity with Amazon Vendor Central or similar platforms is highly desirable
• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Strong communication and interpersonal skills
• Excellent attention to detail and organisational ability
• A team player who can also work independently
• Positive, solutions-focused attitude

• Life Insurance - 3 x Salary
• Salary Sacrifice Pension Scheme
• Bupa Cash Plan
• 28 days holiday plus Statutory Bank Holidays
• Access to a Learning Management System
• On-site parking

Customer Service Representative £27,000 + Quarterly Bonus
Location: Bury St Edmunds | Monday to Friday | Permanent Role
Salary: £7,000 + Quarterly Sales-Related Bonus

A fantastic opportunity has arisen for a Customer Service Representative to join a well-established and growing organisation in the commercial sector. We are seeking a confident, proactive, and customer-focused individual who is passionate about delivering excellent service and building strong client relationships.

The Role
As a Customer Service Representative, you'll be the first point of contact for clientsproviding expert support, handling enquiries, processing orders, and ensuring a seamless customer experience from start to finish. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys working as part of a collaborative team.

Key Responsibilities
•Respond promptly and professionally to customer enquiries via phone, email, and other channels.
•Resolve customer issues with empathy and efficiency.
•Accurately process orders, forms, and requests.
•Maintain detailed records of customer interactions and transactions.
•Work closely with internal teams to meet customer needs.
•Provide insights and feedback to improve service processes.
•Stay up to date on product knowledge and company offerings.

Ideal Candidate
•Previous experience in customer service, order handling, or support roles.
•Calm, empathetic, and solutions-driven approach to customer interactions.
•Strong communication skillsboth verbal and written.
•Confident using CRM systems, applications, and social media platforms.
•Organised, detail-oriented, and able to multitask effectively.
•Self-motivated and capable of working both independently and in a team.
•Energetic with a passion for providing exceptional service.

What's on Offer
•Competitive salary of £27,000 per annum
•Quarter bonus based on sales performance
•Full-time, Monday to Friday working hours
•Supportive onboarding and training
•Career development opportunities within a stable and growing business

Ready to apply?
If you're enthusiastic about customer service and looking for a role where you can truly make an impact, we want to hear from you! Apply today or contact our recruitment team for more information.

Were excited to be partnering exclusively with a highly regarded company based in Newmarket. They are looking for a Customer Service Advisor to become part of their welcoming team on a full-time, permanent basis. This role is office-based, working in a professional yet supportive environment.

Main duties will include:

• Answer incoming customer calls and handle queries
• Reserve products and process requ.

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• Lead and support two sales office staff responsible for order input, invoicing, and handling customer queries and complaints.
• Transfer customer payments from the bank to the accounts system electronically.
• Reconcile incoming payments with individual customer records in the software.
• Input supplier invoices into the accounts system.
• Complete payment approval forms and process payments via HSBC banking app.
• Prepare monthly customer sales reports for HQ to support turnover insurance.
• Complete month-end reports and submit to the UK accountant for finalising accounts.

• Proven experience in operations, finance administration, or customer service coordination.
• Strong organisational and communication skills.
• Confident using accounting and CRM software.
• Ability to lead a small team and manage multiple tasks independently.
• A proactive and professional approach to problem solving.

Sales & Customer Service Administrator - Haverhill - 25-30k (DOE)

We are currently seeking a Sales & Customer Service Coordinator on behalf of our Haverhill based client. This is a fantastic opportunity for a proactive and well-organised individual to join a busy commercial team, providing dedicated support to both the Sales and Service departments.

Contract: Permanent

Hours: Monday-Friday 08:30am-16:30pm (37.5 per week)

Holiday: 25 days + Bank Holidays

Responsibilities:

• Provide administrative support across Sales and Service teams.
• Coordinate meetings, manage enquiries, and maintain accurate records.
• Prepare and issue quotations, reports, and documentation.
• Process service reports and assist with order handling.
• Arrange travel, accommodation, and customer visit logistics.
• Support communication between teams and ensure excellent customer service.

What are we looking for?

• Previous experience in a busy administrative or commercial support role.
• Strong communication and organisational skills.
• Confident with Microsoft Office; CRM experience is desirable.
• Excellent attention to detail and accuracy in documentation.
• Ability to manage multiple priorities with a proactive, "can-do" attitude.

If you are interested in this role, or know of someone that may be, please respond with an up-to-date CV for more information. Alternatively, you can reach us on (phone number removed)!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Time Appointments are working on behalf of an innovative international container transport and logistics service provider who are recruiting for an experienced Customer Service Coordinator to strengthen their team.

Applicants are required to have proven experience of providing excellent customer service and maintaining effective business relationships to exceed customer expectations within the shipping and logistics industry. It is imperative that you are highly motivated, display initiative, have strong time management skills, and are attentive to detail.

Key Responsibilities:

• On-boarding new customers, ensuring the company is primed to handle their business smoothly
• Making requested changes to existing bookings and advising of any associated costs
• Engaging with customers regarding changes in booking pattern
• Identifying appropriate solutions in the face of disruption wherever possible, and appeasing customer complaints
• Implementing strategic directions, such as introducing new online tools or promoting new services to customers

This role will allow the right individual to be able to liaise with clients, customers and have the autonomy to control their day.

This client is an employer of choice within the area and offers competitive benefits, including 25 days holiday, free parking, health insurance, and a generous employer pension contribution!

Core Benefits:

• Discretionary Bonus
• Private Health Insurance
• Private Pension Scheme
• Life Assurance
• Income Protection Insurance
• Reduced Priced Canteen onsite
• Free Parking
• 25 days annual leave increasing to 30 days, plus bank holidays

PART TIME / TELESALES / CUSTOMER SERVICE - MONDAY TO FRIDAY - 8.30AM TO 1.30PM - £26,686 PRO - RATED - BASED THETFORD

Our client are a family run wholesaler with forty years experience in providing a reliable and efficient service to all aspects of their trade.

The company has traditional family values when it comes to customer service and these form the cornerstones of operation, always striving to ensure the customer is satisfied.

They are a top five nationwide leading wholesaler delivering over 15,000 different branded and own-branded lines alongside exclusive distribution for some overseas brands throughout the UK.

Reporting directly to the Tele-sales Manager, the successful candidate will be required to perform the following key job functions:

Processing Sales Orders

Taking phone calls

Following up queries with internal departments

Maintaining CRM information

Ad hoc administration support for the Tele-sales team, based on the above tasks

Key skills and attributes will include:

Computer literate with an excellent knowledge of Microsoft products

Exceptional Customer Service is key

Highly organised and hard working

Ability to multi-task and work well under pressure is a must

A friendly, approachable manner

An exceptional level of accuracy and attention to detail

Effective communicator

Willingness to be part of the entire team and assist with cover for holiday/sickness/busy times is essential

If you have the experience and want to be part of a reputable and growing company then please either email your cv or call Teresa