1138 Customer Support Specialist jobs in Thetford
Associate Customer Support Specialist
Posted 7 days ago
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Job Description
Associate Customer Support Specialist
Reports to: Lead Technical Advisor
Location: Hybrid - 2 days on-site (Newmarket) 2 days WFH
Hours: 8:30 am - 5 pm with 30 minutes for lunch - 32 hours across a 4-day week (no salary sacrifice)
Salary: £25,400
Product: Wonde -
Who we are and what is important to us:
Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools.
Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.
The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group.
We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.
Who Wonde is:
Wonde is an innovative and fast-growing ed-tech scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.
Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform.
We are trusted by over 30,000 schools globally in the security and reliability of their technology and data.
We’re committed to changing the lives of students, teachers and parents and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.
Job snapshot:
As an Associate Customer Support Advisor, you will be the go-to person for our technical engagement with the schools. You’ll ensure the Wonde software is installed correctly and assist stakeholders with all integration support and requirements.
You’ll work closely and be supported by the wider integrations team on how best to navigate your new role.
You need not worry about previous technical experience; we're looking for a people person, an individual who enjoys supporting others.
What you’ll be doing:
- Act as the first point of contact for any integration queries and strive towards first-contact resolution, championing best practices
- Utilise the ticketing platform, Zendesk to ensure support requests are logged and responded to correctly
- Collaborate and partner with the schools to arrange appointments, complete integrations and troubleshoot any issues
- Nurture existing relationships to ensure stakeholders are fully supported and maximising their partnership with Wonde
- Support stakeholders via phone, video calls and email
- Support the division and wider integrations team in a range of administrative duties
- Collaborate with the wider integrations team to support and expand the scope of existing opportunities
- Collaborate with the wider integrations team to ensure queries are resolved accurately and on time
Requirements
What we’re hoping you’ll bring:
- Experience in a customer-focused environment
- The ability and desire to work in a proactive environment with key performance indicators
- Strong ‘can do’ mentality
- Excellent communication skills, both written and oral with a high degree of attention to detail
- The desire to learn and take on new challenges
- Self-motivation with the confidence and enthusiasm to take the initiative and get things done
- Good attitude towards individual success and team success
Benefits
What you'll get:
Beyond is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience.
We value, support, and champion those we work with, promoting personal growth and happiness. We understand that our success depends on all our team members' collective energy, intelligence, and contributions, and we are committed to ensuring that our work environment is the best it can be.
We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:
- 4-day working week
- Flexible working schedule/work-from-home opportunities
- Onsite gym facilities
- Annual personal and professional development budget
- Buying and selling holiday scheme
- Additional holiday for length of service
- Onsite trained mental health and well-being champions
- Monthly lunch club (on us)
- Comprehensive wellness programmes (think meditation retreats and continuous access to well-being apps/initiatives)
- Enhanced maternity, paternity and adoption benefits
- Electric car scheme
- Cycle to Work Scheme
- Eye examination scheme
- Financial contribution to the set up of work-from-home environments
- Use of new and leading technology in the form of Apple products
- Frequent company-funded social events
- Office closure between Christmas & New Year
- Access to continuous learning and development opportunities
- Comprehensive employee referral scheme
- Casual Dress Code
In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme, which is tailored specifically to you and includes:
- Enhanced pension payments
- Retail vouchers
- Private medical insurance
- Dental plan
If you're selected, we'll guide you through the following checks as part of our offer process:
- DBS Check: Verification of criminal records.
- Right to Work: Confirmation of legal work eligibility.
- References: Automated verification based on HMRC records.
We're excited about finding the right person for this position! Due to dynamic market conditions, we're not setting a fixed application deadline. We encourage you to apply as soon as possible, as we'll fill the role once we find the perfect match.
At Beyond, we celebrate diversity and are committed to being an equal-opportunity employer. We welcome candidates from all walks of life. If you need any accommodations during the application process, please don't hesitate to call or email us.
Product Support Specialist
Posted 25 days ago
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Job Description
optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with
guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
· Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,
represents the company in the best possible light.
· Knowledge: Communicates essential benefits of products and their clinical applications.
· Customer Service: Acts with integrity and reactively delivers on commitments within the required
timescales.
· Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and
monthly planning decided in partnership with mentor and RSM.
· Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open
questioning techniques to ascertain customer's needs and has good working knowledge of key brands to
open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and
protect the business.
· Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process
and asks appropriate questions to identify the stakeholders.
· Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more
experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can
normally be overcome without serious effect on revenue or budget.
· Achieve sales results in line with the annual sales target and KPI metrics
· Planning, prioritizing, and executing of required activities and customer support.
· Segmentation of the sales area and define a focus on the expansion of existing customers, as well as
support for growing customers together with the Sales Team
· Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration
with the Sales Team and other departments.
· Development of short and medium-term strategies in collaboration with the customer to
secure/strengthen the Stryker position.
· Good communication and negotiation on an equal footing with customers, using reasonable and
appropriate methods to ensure a profitable and sustainable relationship
· Market observations to strengthen own position and constant analysis of responsible area
· Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
· Participate in in-house meetings to discuss organizational, development, and business issues and enhance
relevant knowledge and skills
· Administration of IT based customer database/CRM-Tool
Clinical/Technical Expertise
· Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
· Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
· Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
· Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
· Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
· Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual).
· Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
· Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
· Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
· Develop ability to competently cover complex primary and revision hip and knee procedures.
Key Talents / Skill Requirements
· Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
· Confidence and persistence.
· Patience and self-motivation.
· Analytical and planning skills.
· Flexible approach to work to adapt to changes.
· Strong teamwork and networking skills.
· Commercial and business awareness.
· Valid driving license.
· Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
· Sales Skills - challenge the customer
· Assertiveness
· Service and solution oriented
· OR experience
· Learning skills - Ability to apply new skills at any time. Is open to new ideas.
· Self-employment: High self-organization skills
· Willingness to travel
· Positive attitude, a "can do" solution orientated approach to succeed.
· Self-motivated, you take ownership of your work
· Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
· Teamwork is an integral part of this role.
· Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
· High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Customer Service Advisor
Posted 3 days ago
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Job Description
Location: Diss, Norfolk
Salary: £26,000 per annum
Contract: 12 month fixed term contract
Hours: 9:00 am to 5:30pm, Monday to Friday.
Are you a customer service superstar looking for your next challenge? Our client is seeking a dedicated and enthusiastic Customer Service Advisor to join their Client Care Team.
About the Role: As a Customer Service Advisor you will be the first point of contact for clients, providing exceptional service and support. Your role will involve answering phones, handling incoming enquiries, onboarding new clients, and managing administrative tasks.
Key Responsibilities:
- Professionally answering and directing phone calls.
- Handling and resolving client enquiries efficiently.
- Onboarding new clients and ensuring a smooth transition.
- Managing incoming and outgoing post.
- Supporting the Client Care Team with various administrative duties.
- A supportive and collaborative work environment.
- Opportunities for career growth and professional development.
- Competitive salary and comprehensive benefits package.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Previous experience in a customer service or administration role is advantageous.
Customer Service Advisor
Posted 3 days ago
Job Viewed
Job Description
Location: Based near Eye, Suffolk
Hours: Monday to Friday, 9:00am - 5:00pm (30-minute lunch break)
Salary: £26,000 - £28,000 per annum (depending on experience)
Employment Type: Permanent
About the Role
An exciting opportunity has arisen for a dedicated and personable Customer Services Advisor to join a well-established team for our client based near Eye, Suffolk. This role is ideal for someone who thrives in a customer-facing environment and enjoys delivering exceptional service. You will be the first point of contact for customer enquiries and play a key role in ensuring a smooth and efficient ordering process.
Key Responsibilities
- Handle incoming telephone calls and respond to customer enquiries in a professional and timely manner
- Support order processing and manage customer accounts
- Liaise with internal departments to ensure customer requirements are met efficiently
- Carry out general administrative tasks related to customer service and sales support
- Maintain accurate records of customer interactions and transactions
- Previous experience in a customer service or office support role
- Familiarity with Amazon Vendor Central or similar platforms is highly desirable
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong communication and interpersonal skills
- Excellent attention to detail and organisational ability
- A team player who can also work independently
- Positive, solutions-focused attitude
- Life Insurance - 3 x Salary
- Salary Sacrifice Pension Scheme
- Bupa Cash Plan
- 28 days holiday plus Statutory Bank Holidays
- Access to a Learning Management System
- On-site parking
Customer Service Advisor
Posted 3 days ago
Job Viewed
Job Description
We’re excited to be partnering exclusively with a highly regarded company based in Newmarket. They are looking for a Customer Service Advisor to become part of their welcoming team on a full-time, permanent basis. This role is office-based, working in a professional yet supportive environment.
Main duties will include:
- Answer incoming customer calls and handle queries
- Reserve products and process requests
- Build up strong product knowledge to assist customers effectively
- Respond to enquiries and provide clear, accurate advice
- Keep the CRM system up to date with customer details
- Support colleagues with a variety of administrative duties
The successful candidate will have:
- Bring a warm and professional telephone manner
- Thrive working collaboratively with others
- Show excellent accuracy and attention to detail
- Feel confident using and learning new IT systems
- Have a positive, proactive and can-do approach
We endeavour to reply to every candidate, every time—but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions.
Customer Service Advisor
Posted 3 days ago
Job Viewed
Job Description
Location: Based near Eye, Suffolk
Hours: Monday to Friday, 9:00am - 5:00pm (30-minute lunch break)
Salary: £13.84 - £14.61 per hour
Employment Type: Temporary to permanent
About the Role
An exciting opportunity has arisen for a dedicated and personable Customer Services Advisor to join our clients well-established team. This role is ideal for someone who thrives in a customer-facing environment and enjoys delivering exceptional service. You will be the first point of contact for customer enquiries and play a key role in ensuring a smooth and efficient ordering process.
Key Responsibilities
- Handle incoming telephone calls and respond to customer enquiries in a professional and timely manner
- Support order processing and manage customer accounts
- Liaise with internal departments to ensure customer requirements are met efficiently
- Carry out general administrative tasks related to customer service and sales support
- Maintain accurate records of customer interactions and transactions
- Previous experience in a customer service or office support role
- Familiarity with Amazon Vendor Central or similar platforms is highly desirable
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong communication and interpersonal skills
- Excellent attention to detail and organisational ability
- A team player who can also work independently
- Positive, solutions-focused attitude
- Life Insurance - 3 x Salary
- Salary Sacrifice Pension Scheme
- Bupa Cash Plan
- 28 days holiday plus Statutory Bank Holidays
- Access to a Learning Management System
- On-site parking
Customer Service Representive
Posted 3 days ago
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Job Description
Customer Service Representative £27,000 + Quarterly Bonus
Location: Bury St Edmunds | Monday to Friday | Permanent Role
Salary: £7,000 + Quarterly Sales-Related Bonus
A fantastic opportunity has arisen for a Customer Service Representative to join a well-established and growing organisation in the commercial sector. We are seeking a confident, proactive, and customer-focused individual who is passionate about delivering excellent service and building strong client relationships.
The Role
As a Customer Service Representative, you'll be the first point of contact for clientsproviding expert support, handling enquiries, processing orders, and ensuring a seamless customer experience from start to finish. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys working as part of a collaborative team.
Key Responsibilities
•Respond promptly and professionally to customer enquiries via phone, email, and other channels.
•Resolve customer issues with empathy and efficiency.
•Accurately process orders, forms, and requests.
•Maintain detailed records of customer interactions and transactions.
•Work closely with internal teams to meet customer needs.
•Provide insights and feedback to improve service processes.
•Stay up to date on product knowledge and company offerings.
Ideal Candidate
•Previous experience in customer service, order handling, or support roles.
•Calm, empathetic, and solutions-driven approach to customer interactions.
•Strong communication skillsboth verbal and written.
•Confident using CRM systems, applications, and social media platforms.
•Organised, detail-oriented, and able to multitask effectively.
•Self-motivated and capable of working both independently and in a team.
•Energetic with a passion for providing exceptional service.
What's on Offer
•Competitive salary of £27,000 per annum
•Quarter bonus based on sales performance
•Full-time, Monday to Friday working hours
•Supportive onboarding and training
•Career development opportunities within a stable and growing business
Ready to apply?
If you're enthusiastic about customer service and looking for a role where you can truly make an impact, we want to hear from you! Apply today or contact our recruitment team for more information.
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Customer Service Advisor
Posted today
Job Viewed
Job Description
Were excited to be partnering exclusively with a highly regarded company based in Newmarket. They are looking for a Customer Service Advisor to become part of their welcoming team on a full-time, permanent basis. This role is office-based, working in a professional yet supportive environment.
Main duties will include:
- Answer incoming customer calls and handle queries
- Reserve products and process requ.
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Operations & Customer Service Coordinator
Posted 3 days ago
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Job Description
Brandon, Suffolk
£28,000 - £36,000 per annum
Monday to Friday, 9:00am - 5:00pm
Permanent
Are you a confident multitasker with a strong eye for detail and a passion for keeping operations running smoothly? We're looking for an experienced Operations & Customer Service Coordinator to join a busy and supportive team in Brandon, Suffolk.
This is a hands on role where you'll oversee day to day office operations, supervise two team members, and manage key financial and customer service processes. If you enjoy variety, responsibility, and working in a fast paced environment, this could be the perfect fit.
Key Responsibilities:
- Lead and support two sales office staff responsible for order input, invoicing, and handling customer queries and complaints.
- Transfer customer payments from the bank to the accounts system electronically.
- Reconcile incoming payments with individual customer records in the software.
- Input supplier invoices into the accounts system.
- Complete payment approval forms and process payments via HSBC banking app.
- Prepare monthly customer sales reports for HQ to support turnover insurance.
- Complete month-end reports and submit to the UK accountant for finalising accounts.
- Proven experience in operations, finance administration, or customer service coordination.
- Strong organisational and communication skills.
- Confident using accounting and CRM software.
- Ability to lead a small team and manage multiple tasks independently.
- A proactive and professional approach to problem solving.
Sales & Customer Service Administrator
Posted 3 days ago
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Job Description
Sales & Customer Service Administrator - Haverhill - 25-30k (DOE)
We are currently seeking a Sales & Customer Service Coordinator on behalf of our Haverhill based client. This is a fantastic opportunity for a proactive and well-organised individual to join a busy commercial team, providing dedicated support to both the Sales and Service departments.
Contract: Permanent
Hours: Monday-Friday 08:30am-16:30pm (37.5 per week)
Holiday: 25 days + Bank Holidays
Responsibilities:
- Provide administrative support across Sales and Service teams.
- Coordinate meetings, manage enquiries, and maintain accurate records.
- Prepare and issue quotations, reports, and documentation.
- Process service reports and assist with order handling.
- Arrange travel, accommodation, and customer visit logistics.
- Support communication between teams and ensure excellent customer service.
What are we looking for?
- Previous experience in a busy administrative or commercial support role.
- Strong communication and organisational skills.
- Confident with Microsoft Office; CRM experience is desirable.
- Excellent attention to detail and accuracy in documentation.
- Ability to manage multiple priorities with a proactive, "can-do" attitude.
If you are interested in this role, or know of someone that may be, please respond with an up-to-date CV for more information. Alternatively, you can reach us on (phone number removed)!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.