Explore customer support specialist positions, where you will play a crucial role in ensuring customer satisfaction and loyalty. These roles involve addressing customer inquiries, resolving issues, and providing product or service information. Customer support specialists are vital in maintaining a positive brand image and building strong customer relationships. 3,815 Customer Support Specialist jobs in the United Kingdom
Customer Support Specialist
MyGraduationClip Ltd
Posted today
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Job Description
Company Overview
MyGraduationClip specialises in capturing and preserving graduation moments through innovative video and photography technology. Our mission is to create reliable, user-friendly products that enhance the graduation experience for students, families, and institutions. As a rapidly growing company with a small, agile team, we value curiosity, innovation, and a collaborative spirit. MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe.
Role
We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are resolved quickly, accurately, and with a friendly tone.
Reporting to the Operations Lead, you'll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you'll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you'll have the opportunity to flex up with additional hours.
Key Responsibilities
Inbox & Ticket Management
- Respond to inbound queries via email and ticketing system.
- Resolve routine issues such as video/clip delivery problems, event info requests, and user payment questions.
- Escalate B2B or complex queries to the Customer Relationships Manager or Ops Lead.
Customer Experience
- Deliver a warm, approachable, and supportive tone in all communication.
- Aim for "first-time resolution" — solving the problem fully in each reply.
Support Processes & FAQs
- Use existing templates and FAQs to speed up responses.
- Contribute new FAQs and improve templates as recurring issues arise.
- Share insights on common queries with the Ops Lead to help improve systems.
Downtime Activities
- Support quality checks on video/clip outputs to catch issues early.
- Assist Ops Lead with light delivery/admin tasks (e.g., asset organisation, event prep checklists).
- Prepare for peak season by building templates, automations, and onboarding resources.
- Support the wider team by testing new features and providing root cause analysis for recurring issues.
About You (Required)
- Customer-focused — you always put customers first, treating queries, complaints and refunds with the respect and detail that they deserve from a company like MyGraduationClip
- Warm communicator — especially in writing, with a friendly, approachable style.
- Organised — aiming for inbox zero You endeavor to give every query a full and complete response
- Problem-solver — you solve all queries fully, and take initiative to investigate beyond the surface level question.
- Proactive — you work to improve FAQs, spot patterns, and suggest process improvements. All of which will improve the support we can provide to our customers.
- Adaptable — steady in quieter months, flexible to work extra hours during the busy summer season.
- Ownership mindset — comfortable being the first point of contact and driving support tasks to completion with minimal oversight.
- Experience with Google Workspace (Gmail, Google Docs), and Slack or equivalent.
- Minimum 2 years of experience in a customer support role as part of a small team.
Useful to have
- Background in supporting digital media product (video content, image assets, etc)
- Experience with video editors such as DaVinci resolve or Premiere Pro
- Experience building or improving FAQs, macros, or template responses.
Key Performance Indicators (KPIs)
- Response Times: Inbox managed daily, within agreed turnaround targets.
- First-Time Resolution: Majority of issues resolved fully without back-and-forth.
- Customer Satisfaction: Positive feedback on support interactions.
- Efficiency & Insights: Recurring queries reduced through better FAQs and processes.
Job Type: Part-time
Pay: £15.00-£18.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- Company pension
- Flexitime
- Gym membership
- Health & wellbeing programme
Application question(s):
- Are you located within 20 miles of Carterton, Oxfordshire?
- Do you have experience documenting processes and improving FAQs?
Experience:
- Customer support: 2 years (required)
- Google Suite: 1 year (preferred)
Language:
- English (required)
Work Location: Hybrid remote in Carterton OX18 1AD
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0
Customer Support Specialist
PO1 3AX Portsmouth, South East
£25000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their vibrant team in **Portsmouth, Hampshire, UK**. This role is crucial in ensuring our customers receive exceptional service and timely assistance. You will be the first point of contact for customer inquiries, providing solutions and support across various channels, including phone, email, and live chat. The ideal candidate is a strong communicator with a genuine desire to help others and a keen ability to resolve issues efficiently.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple communication platforms (phone, email, chat).
- Provide accurate information about products and services.
- Troubleshoot and diagnose customer problems, escalating complex issues to the appropriate departments.
- Maintain detailed records of customer interactions, transactions, comments, and actions.
- Follow communication procedures, guidelines, and policies.
- Identify and suggest improvements to customer service processes.
- Assist with customer feedback collection and analysis.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Ensure a high level of customer satisfaction is maintained at all times.
- Proactively identify potential customer issues and offer solutions.
- Stay informed about product updates and company policies.
- Contribute to team goals and objectives.
Qualifications:
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Ability to multitask, prioritise, and manage time effectively.
- Proficiency in using customer support software and CRM systems.
- A patient and empathetic attitude towards customers.
- High school diploma or equivalent; college degree preferred.
- Ability to work independently and as part of a collaborative team.
- Demonstrated ability to learn new products and systems quickly.
- A proactive approach to identifying and resolving customer needs.
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1
Customer Support Specialist
NG2 1AA Nottingham, East Midlands
£25000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their hybrid team, serving customers primarily in and around Nottingham, Nottinghamshire, UK . In this vital role, you will be the first point of contact for customers, providing exceptional assistance and resolving inquiries efficiently. This position offers a blend of remote flexibility and in-office collaboration, ensuring a balanced and productive work environment.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues, account problems, and general service requests.
- Provide comprehensive product and service information to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate internal departments and follow up to ensure resolution.
- Identify trends in customer issues and provide feedback to management for service improvement.
- Assist customers with onboarding processes and guide them through product features.
- Maintain a high level of customer satisfaction through attentive and helpful service.
- Collaborate with team members to share best practices and support shared goals.
- Contribute to building and maintaining strong customer relationships.
- Previous experience in customer service, technical support, or a related role is essential.
- Excellent communication skills, both written and verbal, with a clear and friendly tone.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive attitude and a genuine desire to help others.
- Familiarity with basic IT troubleshooting is a plus.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work a hybrid schedule, splitting time between remote work and our Nottingham office.
- High school diploma or equivalent; further education or certifications are advantageous.
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2
Customer Support Specialist
WV1 1AA Wolverhampton, West Midlands
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a reputable provider of innovative software solutions, is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in **Wolverhampton, West Midlands, UK**. This role is crucial for ensuring our clients receive timely, effective, and high-quality support for our products and services. You will be the first point of contact for customer inquiries, providing technical assistance, troubleshooting issues, and ensuring a positive customer experience. This position offers a hybrid work arrangement, combining remote flexibility with essential in-office collaboration for team synergy and training.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide technical assistance and troubleshooting for software-related issues, guiding users through solutions.
- Accurately diagnose and resolve customer problems, escalating complex issues to appropriate teams when necessary.
- Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
- Educate customers on product features and best practices to enhance their user experience.
- Contribute to the development of knowledge base articles and FAQs to support self-service customer support.
- Identify trends in customer issues and provide feedback to the product development and quality assurance teams.
- Meet or exceed individual and team performance targets for response times and customer satisfaction.
- Collaborate with team members to share knowledge and best practices for customer support.
- Maintain a positive and empathetic attitude, representing the company's commitment to excellent customer service.
- Previous experience in a customer service or technical support role is highly preferred.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical skills, with a keen attention to detail.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Familiarity with software applications and troubleshooting techniques.
- Ability to work independently and as part of a team, both remotely and in an office environment.
- A patient, empathetic, and customer-centric approach.
- Ability to manage multiple tasks and prioritize effectively.
- High school diploma or equivalent; further education or certifications in IT or customer service are a plus.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
M1 1JQ Manchester, North West
£25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing tech firm, is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in **Manchester**. This role is essential in providing top-tier assistance to our user base, ensuring a positive and seamless experience with our innovative products and services. You will be the first point of contact for customers, handling inquiries via phone, email, and chat, troubleshooting technical issues, and guiding users through product functionalities. The ideal candidate will possess exceptional communication skills, a patient and problem-solving attitude, and a genuine passion for helping others. A strong understanding of software applications and a commitment to customer satisfaction are key to success in this role.
Key Responsibilities:
Qualifications and Experience:
This is an exciting opportunity to join a dynamic company and make a real difference in the customer experience.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via various communication channels, including phone, email, and live chat.
- Provide technical assistance and troubleshooting for software-related issues, guiding users through step-by-step solutions.
- Educate customers on product features, functionalities, and best practices to maximize their benefit from our offerings.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify and escalate complex technical problems to higher support tiers or relevant departments when necessary.
- Contribute to the development and maintenance of customer support documentation, FAQs, and knowledge base articles.
- Gather customer feedback and insights to identify areas for product and service improvement.
- Strive to achieve and exceed customer satisfaction targets through efficient and effective problem resolution.
- Collaborate with the product and development teams to report bugs and suggest feature enhancements based on customer feedback.
- Maintain a high level of product knowledge and stay updated on new releases and updates.
- Ensure all customer interactions are handled with empathy, professionalism, and a commitment to customer retention.
Qualifications and Experience:
- Proven experience in a customer support or technical support role.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and concisely.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Familiarity with software applications and basic IT principles.
- A patient, empathetic, and customer-centric approach.
- Ability to work effectively both independently and as part of a team.
- Strong organizational skills and attention to detail.
- High school diploma or equivalent; further education or certifications in IT or customer service are a plus.
This is an exciting opportunity to join a dynamic company and make a real difference in the customer experience.
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4
Customer Support Specialist
LS1 1 Leeds, Yorkshire and the Humber
£25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for an enthusiastic and customer-focused Customer Support Specialist to join their growing team in **Leeds, West Yorkshire, UK**. This role is pivotal in ensuring our clients' customers receive exceptional service and prompt resolution to their inquiries. You will be the first point of contact for many customers, handling a variety of issues across multiple communication channels. This is a fantastic opportunity for someone passionate about customer satisfaction and eager to contribute to a supportive and collaborative environment.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve customer issues, providing accurate information and effective solutions.
- Escalate complex issues to appropriate departments when necessary, ensuring follow-up.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer inquiries to help improve products and services.
- Proactively engage with customers to ensure their needs are met and their experience is positive.
- Provide information about our client's products, services, and policies.
- Assist with onboarding new customers and provide ongoing support.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Contribute to the development of support documentation and FAQs.
- Handle customer feedback and work towards customer retention and satisfaction.
- Ensure all customer data is handled in accordance with privacy policies.
- Uphold company standards for service quality and professionalism.
- Adapt to new tools and processes as the company evolves.
- Contribute to a positive and productive team atmosphere.
Qualifications:
- Previous experience in a customer service or support role is essential.
- Excellent communication and interpersonal skills, with a friendly and patient demeanor.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive attitude and a genuine desire to help people.
- Ability to work collaboratively within a team.
- Good understanding of basic IT troubleshooting.
- Flexibility to adapt to changing customer needs and service demands.
- Demonstrable ability to remain calm under pressure.
- Commitment to delivering outstanding customer service.
- Basic knowledge of the industry our client operates in is a plus.
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5
Customer Support Specialist
NG1 1AA Nottingham, East Midlands
£25000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client, a rapidly expanding e-commerce platform, is seeking a dedicated and empathetic Customer Support Specialist to join their frontline team in **Nottingham, Nottinghamshire, UK**. This role is fundamental to ensuring exceptional customer satisfaction by providing timely, accurate, and friendly assistance across various communication channels. The ideal candidate will possess outstanding communication skills, a problem-solving mindset, and a genuine passion for helping others. You will be the first point of contact for customer inquiries, complaints, and technical issues, playing a vital role in maintaining the company's reputation for excellent service.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot and resolve customer issues related to orders, accounts, and product usage.
- Provide detailed product information and guidance to customers.
- Process returns, exchanges, and refunds according to company policy.
- Escalate complex issues to appropriate departments or senior support staff when necessary.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Identify trends in customer inquiries and provide feedback to management for service improvement.
- Educate customers on product features and benefits.
- Handle customer complaints with patience and professionalism, aiming for first-contact resolution.
- Contribute to building a positive and supportive team environment.
Qualifications:
- Proven customer support experience, preferably in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively.
- A positive attitude and a genuine desire to help customers.
- Ability to remain calm and professional under pressure.
- Basic computer literacy and familiarity with online platforms.
- High school diploma or equivalent; further education or certification is a plus.
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6
Customer Support Specialist
NR1 1BU Norwich, Eastern
£24000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is looking for an exceptional Customer Support Specialist to join their dedicated team in Norwich, Norfolk, UK . This role is pivotal in ensuring customer satisfaction by providing timely, accurate, and friendly support across various channels. The successful candidate will be the first point of contact for customers, addressing inquiries, resolving issues, and offering guidance on products and services. You will be responsible for logging all customer interactions, maintaining detailed records of inquiries and resolutions, and escalating complex problems to the appropriate departments. A key aspect of this role involves actively listening to customer feedback and contributing to service improvements. We are seeking individuals with outstanding communication skills, both written and verbal, a patient and empathetic demeanor, and a genuine desire to help others. Previous experience in a customer-facing role, particularly in a helpdesk or support environment, is highly advantageous. You will be proficient in using CRM software and possess excellent problem-solving abilities. This is an excellent opportunity to become part of a supportive team environment and develop your career within a growing organization. The ability to multitask and manage time effectively is crucial. You will be expected to handle a high volume of customer interactions with professionalism and efficiency. Training will be provided on company-specific products and services, but a foundational understanding of customer service principles is essential. We value individuals who are proactive, reliable, and committed to delivering outstanding service.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, ensuring high levels of customer satisfaction.
- Provide accurate information about products, services, and policies.
- Document customer interactions and resolutions in the CRM system.
- Escalate complex issues to senior support staff or relevant departments.
- Identify and suggest improvements to customer service processes.
- Maintain a deep understanding of company products and services.
- Assist with customer onboarding and account management tasks.
- Follow communication procedures, guidelines, and policies.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and standard office software.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma or equivalent; college degree is a plus.
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7
Customer Support Specialist
G2 1DH Glasgow, Scotland
£25000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is a growing e-commerce platform seeking a dedicated and empathetic Customer Support Specialist to join their team in **Glasgow, Scotland, UK**. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute to exceptional customer experiences. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction across all touchpoints. The ideal candidate is a natural communicator with a passion for helping others and a knack for problem-solving.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries received via phone, email, and live chat.
- Identify and assess customer needs to achieve satisfaction, providing accurate information and effective solutions.
- Troubleshoot and resolve customer issues related to orders, products, deliveries, and account management.
- Process returns, exchanges, and refunds in accordance with company policies.
- Educate customers on product features, services, and policies.
- Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
- Collaborate with internal teams (e.g., logistics, sales, technical support) to resolve complex customer issues.
- Identify trends in customer inquiries and provide feedback to management for service and product improvements.
- Contribute to the creation and maintenance of customer support documentation and FAQs.
- Strive to meet and exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.
- Handle escalated customer complaints with patience and professionalism, aiming for first-contact resolution where possible.
- Represent the company's brand and values in all customer interactions.
- Previous experience in a customer service or customer support role is essential.
- Excellent verbal and written communication skills, with a clear and friendly tone.
- Strong active listening and empathy skills, with the ability to understand and address customer concerns.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A proactive approach to problem-solving and a commitment to finding solutions.
- Team player with the ability to work collaboratively with colleagues.
- Adaptability and willingness to learn about new products and services.
- Experience with e-commerce platforms is advantageous.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
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8
Customer Support Specialist
G2 1EU Glasgow, Scotland
£25000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a dynamic tech company, is looking for an enthusiastic and customer-focused Customer Support Specialist to join their growing team. This role offers a hybrid working arrangement, combining the flexibility of remote work with essential in-office collaboration. You will be the primary point of contact for customers, providing timely and effective solutions to their inquiries and issues across various channels including phone, email, and live chat. The ideal candidate will have a passion for helping others, excellent communication skills, and a keen ability to troubleshoot technical problems.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues efficiently and professionally via phone, email, and chat.
- Troubleshoot technical problems and provide clear, step-by-step solutions.
- Escalate complex issues to the appropriate internal teams when necessary.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Educate customers on product features and best practices.
- Gather customer feedback and report recurring issues to the product development team.
- Contribute to the creation and maintenance of helpdesk documentation and FAQs.
- Achieve and exceed key performance indicators (KPIs) related to customer satisfaction and resolution times.
- Collaborate with team members to share knowledge and best practices.
- Assist with customer onboarding and training sessions as needed.
- Previous experience in a customer service or technical support role is preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a positive attitude when dealing with customers.
- Proficiency in Microsoft Office Suite.
- Ability to work effectively both independently and as part of a hybrid team.
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