45,728 Customer Support Specialist jobs in the United Kingdom

Customer Support Specialist
Location: Leatherhead, UK (Hybrid)
Contract: Permanent | Full-time (37.5 hours/week)
Salary: £26,500 - £32,000 (DOE)
Holiday: 26 days + 8 bank holidays

We're hiring on behalf of our client for a proactive and tech-savvy Customer Support & Systems Specialist. This hybrid role combines customer service with hands-on systems management, including HubSpot, WooCommerce/WordPr.

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Just finished your engineering degree? Or maybe you've done a year or two in industry and want a role with real variety, responsibility, and technical depth?
This one could be for you.

We're hiring aTechnical Customer Support Specialist to join a global automation tech company that's serious about its products and customer service. You'll be supporting clients across the UK and EMEA by answeringtechnical queries, helping them pick the right sensors or automation kit, and guiding them through tweaks, repairs, or replacements.

It's a great mix of hands-on problem-solving, tech talk, and customer interaction. You'll be trained, backed by a supportive team, and given real ownership of your work from day one.

What You'll Do

• Help customers choose the right sensor or automation product

• Recommend alternatives when items are out of stock or discontinued

• Respond to technical enquiries by phone, email, or live chat

• Support the sales team with product knowledge and cross-selling advice

• Deal with basic repairs, service requests, and product modifications

• Provide datasheets, wiring diagrams, ePlan Macros, etc.

• Log activity in the internal SAP system

• Handle first-line complaints and goodwill offers (under 150)

• Help train new staff on tech basics and tools

What You'll Need

• A degree in engineering, electronics, mechatronics, or similar

• Some customer service or commercial experience helps (even retail or hospitality!)

• A good grasp of mechanical and electrical principles

• Confident communicators, especially when explaining technical stuff

• Calm under pressure and a natural problem-solver

• Comfortable with IT systems (SAP, CRM, Office, etc.)

• Fluent Englishbonus points if you speak another EMEA language

What You'll Get

• 30,000 starting salary

• Full training from industry experts

• Exposure to global engineering teams and customers

• A role where you can build real technical and commercial know-how

• A stable, well-established employer with strong development pathways

About Us :
At Thomas Lee Recruitment, we specialise in connecting engineers and technical salespeople with leading companies in the engineering sector. We pride ourselves on offering a personalised, professional, and transparent recruitment service. Our focus is on understanding both client and candidate needs to ensure the best possible match.

How to Apply :
All applications will be responded to. Please ensure you have the right to work in the UK before applying. By applying for this role, you accept our Terms & Conditions, Privacy Policy, and Disclaimers, which can be found on our website.

Just finished your engineering degree? Or maybe you've done a year or two in industry and want a role with real variety, responsibility, and technical depth?
This one could be for you.

We're hiring aTechnical Customer Support Specialist to join a global automation tech company that's serious about its products and customer service. You'll be supporting clients across the UK and EMEA by answeringtechnical queries, helping them pick the right sensors or automation kit, and guiding them through tweaks, repairs, or replacements.

It's a great mix of hands-on problem-solving, tech talk, and customer interaction. You'll be trained, backed by a supportive team, and given real ownership of your work from day one.

What You'll Do

• Help customers choose the right sensor or automation product

• Recommend alternatives when items are out of stock or discontinued

• Respond to technical enquiries by phone, email, or live chat

• Support the sales team with product knowledge and cross-selling advice

• Deal with basic repairs, service requests, and product modifications

• Provide datasheets, wiring diagrams, ePlan Macros, etc.

• Log activity in the internal SAP system

• Handle first-line complaints and goodwill offers (under 150)

• Help train new staff on tech basics and tools

What You'll Need

• A degree in engineering, electronics, mechatronics, or similar

• Some customer service or commercial experience helps (even retail or hospitality!)

• A good grasp of mechanical and electrical principles

• Confident communicators, especially when explaining technical stuff

• Calm under pressure and a natural problem-solver

• Comfortable with IT systems (SAP, CRM, Office, etc.)

• Fluent Englishbonus points if you speak another EMEA language

What You'll Get

• 30,000 starting salary

• Full training from industry experts

• Exposure to global engineering teams and customers

• A role where you can build real technical and commercial know-how

• A stable, well-established employer with strong development pathways

About Us :
At Thomas Lee Recruitment, we specialise in connecting engineers and technical salespeople with leading companies in the engineering sector. We pride ourselves on offering a personalised, professional, and transparent recruitment service. Our focus is on understanding both client and candidate needs to ensure the best possible match.

How to Apply :
All applications will be responded to. Please ensure you have the right to work in the UK before applying. By applying for this role, you accept our Terms & Conditions, Privacy Policy, and Disclaimers, which can be found on our website.

Know your sensors, automation kit, and how to talk tech without putting people to sleep?

This role is bang in the middle of technical support, customer service, and application advice. You're the person customers and internal sales teams turn to when they need answers, alternatives, and actual solutions not just someone reading off a script.

What youll do:

• Support customers with product selection, cross-referencing, and replacements

• Handle sensor applications, PLC basics, and customer queries (phone, email, chat)

• Provide datasheets, CAD drawings, macros whatever gets the job done

• Investigate complaints and service issues, raise goodwill where needed

• Train new starters and support sales with technical guidance

• Log everything in SAP/C4C and help improve the internal knowledge base

• Occasionally run basic application tests to back up your advice

What youll need:

• Strong electrical/mechanical understanding (sensor and automation background ideal)

• Experience working with customers solving problems, not just logging them

• Calm under pressure and confident handling technical conversations

• SAP/C4C and MS Office experience

• Basic PLC knowledge is a bonus but if you know your circuits, youre halfway there

• Fluent English and good communication (written and verbal)

• Ability to work independently and juggle multiple priorities

About the Company:
Youll be joining a global name in industrial automation and sensing technology. Their reputation is built on quality products and solid support and that's where you come in. The UK and EMEA operations are tight-knit, well-resourced, and backed by global R&D. If you like solving problems, helping engineers, and making tech actually work for people this is the team to be in.

About Us :
At Thomas Lee Recruitment, we specialise in connecting engineers and technical salespeople with leading companies in the engineering sector. We pride ourselves on offering a personalised, professional, and transparent recruitment service. Our focus is on understanding both client and candidate needs to ensure the best possible match.

How to Apply :
All applications will be responded to. Please ensure you have the right to work in the UK before applying. By applying for this role, you accept our Terms & Conditions, Privacy Policy, and Disclaimers, which can be found on our website.

Let me know if you'd like a shorter version for social or email as well.

Just finished your engineering degree? Or maybe you've done a year or two in industry and want a role with real variety, responsibility, and technical depth?
This one could be for you.

We're hiring a  Technical Customer Support Specialist  to join a global automation tech company that's serious about its products and customer service. You'll be supporting clients across the UK and EMEA by answering  technical queries, helping them pick the right sensors or automation kit, and guiding them through tweaks, repairs, or replacements.

It's a great mix of hands-on problem-solving, tech talk, and customer interaction. You'll be trained, backed by a supportive team, and given real ownership of your work from day one.

• Help customers choose the right sensor or automation product

• Recommend alternatives when items are out of stock or discontinued

• Respond to technical enquiries by phone, email, or live chat

• Support the sales team with product knowledge and cross-selling advice

• Deal with basic repairs, service requests, and product modifications

• Provide datasheets, wiring diagrams, ePlan Macros, etc.

• Log activity in the internal SAP system

• Handle first-line complaints and goodwill offers (under 150)

• Help train new staff on tech basics and tools

• A degree in engineering, electronics, mechatronics, or similar

• Some customer service or commercial experience helps (even retail or hospitality!)

• A good grasp of mechanical and electrical principles

• Confident communicators, especially when explaining technical stuff

• Calm under pressure and a natural problem-solver

• Comfortable with IT systems (SAP, CRM, Office, etc.)

• Fluent Englishbonus points if you speak another EMEA language

• £30,000 starting salary

• Full training from industry experts

• Exposure to global engineering teams and customers

• A role where you can build real technical and commercial know-how

• A stable, well-established employer with strong development pathways

About Us :
At Thomas Lee Recruitment, we specialise in connecting engineers and technical salespeople with leading companies in the engineering sector. We pride ourselves on offering a personalised, professional, and transparent recruitment service. Our focus is on understanding both client and candidate needs to ensure the best possible match.

How to Apply :
All applications will be responded to. Please ensure you have the right to work in the UK before applying. By applying for this role, you accept our Terms & Conditions, Privacy Policy, and Disclaimers, which can be found on our website.

Associate Customer Support Specialist

Reports to: Lead Communications Advisor & Lead Technical Advisor

Location: Hybrid - 2-days on-site (Newmarket) 2-days WFH

Hours: 8:30 am - 5 pm with 30 minutes for lunch across a 32-hour week

Salary: £24,000

Product: Wonde -  

Who we are and what is important to us:

Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools. 

Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier. 

The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group. 

We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.

Who Wonde is:

Wonde revolutionises the educational landscape by providing an advanced cloud-based data management solution tailored for over 29,000 schools worldwide. Through cutting-edge technology, we empower educational institutions to streamline and optimise the way they handle and distribute their data to third-party applications.

By leveraging Wonde's innovative platform, schools can efficiently manage vast volumes of information critical for administrative tasks, academic planning, and student support services. This streamlined approach allows schools to prioritise student learning with ease.

Job snapshot:

As a Customer Support Specialist, you will be the go-to person for our engagement with the schools. You’ll be the first point of contact for our edtech partners and you’ll be tasked with communicating with them via several channels to understand their needs.

What you’ll be doing:

• Act as the first point of contact for any customer queries and strive towards first-contact resolution, championing best practices
• Utilise the ticketing platform, Zendesk to ensure support requests are logged and responded to correctly 
• Collaborate and partner with the schools to arrange appointments, complete integrations and troubleshoot any issues 
• Nurture existing relationships to ensure stakeholders are fully supported and maximising their partnership with Wonde
• Support stakeholders via phone, video calls and email 
• Support the division and wider integrations team in a range of administrative duties
• Collaborate with the wider integrations team to support and expand the scope of existing opportunities 
• Collaborate with the wider integrations team to ensure queries are resolved accurately and on time

Requirements

What we’re hoping you’ll bring: 

• Experience in a customer-focused environment 
• The ability and desire to work in a proactive environment with key performance indicators
• Strong ‘can do’ mentality
• Excellent communication skills, both written and oral with a high degree of attention to detail 
• The desire to learn and take on new challenges 
• Self-motivation with the confidence and enthusiasm to take the initiative and get things done
• Good attitude towards individual success and team success

Benefits

What you'll get:

Beyond is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience. 

We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be. 

We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:

• 4-day working week 
• Flexible working schedule/work-from-home opportunities
• Onsite gym facilities 
• Annual personal and professional development budget 
• Buying and selling holiday scheme
• Additional holiday for length of service 
• Annual allowance for volunteering days 
• Onsite trained mental health and well-being champions 
• Monthly lunch club (on us) 
• Comprehensive wellness programmes (think meditation retreats and continuous access to well-being apps/initiatives) 
• Enhanced maternity, paternity and adoption benefits 
• Electric car scheme 
• Cycle to Work Scheme 
• Eye examination scheme 
• Financial contribution to the set up of work-from-home environments 
• Use of new and leading technology in the form of Apple products 
• Frequent company-funded social events
• Office closure between Christmas & New Year 
• Access to continuous learning and development opportunities
• Comprehensive employee referral scheme 
• Casual Dress Code

In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme, which is tailored specifically to you and includes: 

• Enhanced pension payments
• Retail vouchers 
• Private medical insurance
• Dental plan 

What to expect in the hiring process:

1. Exploratory telephone conversation with the Talent Team: A relaxed discussion to explore mutual expectations, including, culture fit, background and interests.
2. Written exercise
3. Final interview with the Hiring Manager & Talent Manager: Virtual format focused on skills and experience
4. Offer!

If you're selected, we'll guide you through the following checks as part of our offer process:

1. DBS Check: Verification of criminal records.
2. Right to Work: Confirmation of legal work eligibility.
3. References: Automated verification based on HMRC records.

We're excited about finding the right person for this position! With the dynamic market conditions, we're not setting a fixed application deadline. We encourage you to apply as soon as possible, as we'll be filling the role once we find the perfect match.

At Beyond, we celebrate diversity and are committed to being an equal-opportunity employer. We welcome candidates from all walks of life. If you need any accommodations during the application process, please don't hesitate to call or email us.

Job functions:

-Speaking to both customers and clients to quickly get to the root of their problem.

-Providing timely and accurate customer feedback.

-Helping customers via calls, emails, community posts and live chat.

-Use a positive personality and experience, not a script

-Assisting customers with their technical and software related problems

-Configuring and installing software over the phone at restaurant locations

-Provide outstanding service

-Know limitations and when to should ask for advice

-Own the resolution to the problem; don't leave the customer hanging

-Accurately and efficiently log all contacts in our CRM (Salesforce)

-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback

About You:

- Fluent to a native level in: German

- Fluent level of English

- Open to work on weekends if need be

-Interpersonal skills, and passion for providing excellent customer service

-Strong communication skills: active listening, writing/typing, informal communication

-Restaurant/ Hospitality experience is an added bonus.

-At least one years experience providing customer support would be ideal - preferably in a software support environment

-Knowledge of current Microsoft Windows operating systems

-Knowledge of iOS and Apple Hardware

-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great