Explore customer support specialist positions, where you will play a crucial role in ensuring customer satisfaction and loyalty. These roles involve addressing customer inquiries, resolving issues, and providing product or service information. Customer support specialists are vital in maintaining a positive brand image and building strong customer relationships. 48,007 Customer Support Specialist jobs in the United Kingdom
Customer Support Specialist
Wadsley, Yorkshire and the Humber
Verus Recruitment
Posted 3 days ago
Job Viewed
Job Description
Customer Support Specialist
Sheffield | Full-time, Permanent | Monday–Friday, 9am–5pm
Competitive salary | Standard holidays
A unique opportunity to launch and grow your career in tech and regulatory support!
Verus Recruitment is delighted to support our client, a dynamic and growing tech business in Sheffield, in the search for a Customer Support Specialist. This is more than just a support role—it’s a chance to join a forward-thinking team, develop your skills, and play a part in both technical support and regulatory projects as the business evolves.
Why join?
If you’re looking for a role where you can make an impact, develop your skills, and be part of a growing company with real career progression, we’d love to hear from you.
Apply today or get in touch with Verus Recruitment for more information on (phone number removed).
Keywords: tech support, technical support, Customer support, customer service, call center, technology, support, Support technician, support specialist, translation, translator, webchat, email, call
Sheffield | Full-time, Permanent | Monday–Friday, 9am–5pm
Competitive salary | Standard holidays
A unique opportunity to launch and grow your career in tech and regulatory support!
Verus Recruitment is delighted to support our client, a dynamic and growing tech business in Sheffield, in the search for a Customer Support Specialist. This is more than just a support role—it’s a chance to join a forward-thinking team, develop your skills, and play a part in both technical support and regulatory projects as the business evolves.
Why join?
- Career growth: Start in technical support, with the opportunity to expand your responsibilities and work alongside the regulatory team. You’ll be supported to learn, develop, and grow into a hybrid role that’s tailored to your strengths and ambitions.
- Supportive environment: Join a friendly, international-facing team where your ideas and contributions are valued.
- Work-life balance: Enjoy regular hours (Monday–Friday, no weekends) and a collaborative office culture, with flexibility for focused work when supporting regulatory projects.
- Full training: No prior tech or print experience required—just bring your enthusiasm, willingness to learn, and passion for helping others.
- Respond to customer support requests in a helpful and professional manner.
- Troubleshoot technical queries and resolve issues through to completion.
- Build trust with customers through clear, supportive communication.
- Provide remote setup and training sessions for new users.
- Accurately log and share key information using internal systems.
- Support regulatory projects alongside the technical support team, with opportunities to learn and develop new skills.
- Excellent communication skills (spoken and written).
- Experience in a customer service role.
- A real passion for delivering excellent customer service.
- Strong communication, organisational, and listening skills.
- Logical problem-solving ability and a proactive approach.
- A flexible, team-focused attitude with great attention to detail.
- Comfortable learning and adapting to new digital tools and processes.
- Any exposure to technology, software support, or print environments.
- French or German language skills.
If you’re looking for a role where you can make an impact, develop your skills, and be part of a growing company with real career progression, we’d love to hear from you.
Apply today or get in touch with Verus Recruitment for more information on (phone number removed).
Keywords: tech support, technical support, Customer support, customer service, call center, technology, support, Support technician, support specialist, translation, translator, webchat, email, call
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
SR1 1AA Sunderland, North East
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team in Sunderland, Tyne and Wear, UK . This hybrid role offers a blend of remote flexibility and in-office collaboration, providing the best of both worlds. You will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently and professionally.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner.
- Diagnose and resolve customer issues, providing accurate information and effective solutions.
- Escalate complex problems to appropriate departments or senior team members when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and actions taken in the CRM system.
- Proactively identify customer needs and work towards building positive relationships.
- Educate customers on product features, services, and policies.
- Contribute to team efforts by accomplishing related results as needed.
- Adhere to company service standards and policies.
- Participate in training sessions to stay up-to-date with product knowledge and customer service best practices.
- Gather customer feedback and provide insights to improve products and services.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and data entry.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- A patient and positive demeanor, with a genuine desire to help customers.
- High school diploma or equivalent; college degree preferred.
- Proficiency in Microsoft Office Suite.
- Ability to work effectively both independently and as part of a hybrid team.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
PL1 1AA Plymouth, South West
£24000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading provider of innovative technological solutions, is looking for a dedicated and empathetic Customer Support Specialist to join their growing team. Based in our modern offices in Plymouth, Devon , with the flexibility of a hybrid working model, you will be the first point of contact for customers experiencing issues with our products and services. Your primary goal will be to provide exceptional support, resolve technical queries efficiently, and ensure a positive customer experience.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot technical problems, guiding customers through step-by-step solutions.
- Escalate complex issues to senior support tiers or relevant departments when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in our CRM system.
- Develop and update knowledge base articles and FAQs to assist customers and internal teams.
- Gather customer feedback to identify areas for product and service improvement.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Adhere to service level agreements (SLAs) and quality standards.
- Proven experience in a customer service or technical support role.
- Excellent communication and active listening skills.
- Strong problem-solving and analytical abilities.
- Familiarity with ticketing systems and CRM software.
- Patience and a customer-centric attitude.
- Ability to work effectively both independently and as part of a team.
- Basic understanding of technology and software applications is advantageous.
- Willingness to adapt to new technologies and support processes.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
LS1 1AA Leeds, Yorkshire and the Humber
£25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This role is fundamental to providing exceptional customer service and resolving inquiries efficiently and professionally. As a Customer Support Specialist, you will be the first point of contact for customers, managing incoming calls, emails, and chat inquiries. Your primary goal will be to understand customer needs, provide accurate information, troubleshoot issues, and ensure a positive customer experience. Responsibilities include accurately documenting customer interactions, escalating complex issues to the appropriate teams, and contributing to the knowledge base with solutions and frequently asked questions. The ideal candidate will possess outstanding communication skills, both verbal and written, with a patient and helpful demeanor. Previous experience in a customer service or helpdesk environment is highly desirable. You should be proficient in using CRM software and other customer support tools. A strong ability to multitask, prioritize, and manage time effectively in a fast-paced environment is crucial. This hybrid role allows for a blend of remote work and in-office collaboration at our **Leeds, West Yorkshire, UK** location, offering a balanced work environment. You will be part of a supportive team dedicated to customer satisfaction and continuous improvement. A proactive approach to learning about our products and services is essential for providing informed support.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
BS8 4QJ Bristol, South West
£25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
We are seeking a highly motivated and customer-focused Customer Support Specialist to join our dedicated service team. This role is based in Bristol, South West England, UK , and is integral to ensuring our clients receive exceptional assistance and issue resolution. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a strong desire to help customers navigate technical challenges and product inquiries.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate information and effective solutions.
- Troubleshoot and diagnose customer issues related to our products and services, escalating complex problems to the appropriate departments when necessary.
- Guide customers through product features, usage, and troubleshooting steps, ensuring a positive user experience.
- Maintain detailed records of customer interactions, issues, and resolutions in our CRM system.
- Proactively identify trends in customer issues and provide feedback to the product and development teams for continuous improvement.
- Educate customers on best practices and available resources to enhance their satisfaction and self-sufficiency.
- Contribute to the development and maintenance of our knowledge base and support documentation.
- Achieve and exceed individual and team performance metrics related to customer satisfaction and resolution times.
- Collaborate effectively with colleagues across different departments to resolve customer issues holistically.
- Stay updated on product knowledge, company policies, and support procedures.
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A keen interest in technology and a willingness to learn about our products.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
B1 1BB Birmingham, West Midlands
£25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their vibrant team in Birmingham, West Midlands, UK . This is a critical role focused on delivering exceptional service to a diverse customer base. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a proactive approach to problem-solving. This role requires you to be present in our Birmingham office, allowing for direct collaboration with colleagues and immediate access to resources.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems to appropriate departments when necessary.
- Provide accurate information about products, services, and company policies.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify trends in customer issues and provide feedback to management for service improvements.
- Assist with customer onboarding and guide them through product features.
- Process orders, returns, and exchanges according to company procedures.
- Build rapport with customers and foster strong, lasting relationships.
- Contribute to team goals and performance metrics.
- Stay up-to-date with product knowledge and company updates.
- Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional under pressure.
- A customer-centric mindset with a passion for helping others.
- Good organizational skills and attention to detail.
- Ability to work effectively as part of a team in a busy office environment.
- Familiarity with general IT troubleshooting is a plus.
- A flexible and adaptable approach to work.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
ST1 2AA Staffordshire, West Midlands
£25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a skilled and empathetic Customer Support Specialist to join their team in Stoke-on-Trent, Staffordshire, UK . This hybrid role offers a balance between remote flexibility and on-site collaboration. You will be the primary point of contact for customers, providing exceptional support through various channels, including phone, email, and chat. Responsibilities include troubleshooting technical issues, answering product-related queries, guiding users through features, and ensuring a positive customer experience. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a passion for helping others solve problems. This role is crucial for maintaining high customer satisfaction and retention.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and efficiently via phone, email, and chat.
- Troubleshoot and diagnose technical problems with the company's products or services.
- Provide clear and concise instructions and guidance to customers.
- Educate customers on product features and best practices.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate technical teams when necessary.
- Identify trends in customer issues and provide feedback to product development teams.
- Contribute to the knowledge base by creating and updating support articles.
- Maintain a high level of customer satisfaction and loyalty.
- Collaborate with team members and other departments to ensure a seamless customer journey.
Qualifications:
- Proven experience in a customer service or technical support role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Patience and a customer-centric attitude.
- Proficiency with CRM software and ticketing systems.
- Ability to multitask and manage time effectively.
- Familiarity with technology products and services.
- Ability to work effectively in a hybrid environment, balancing remote and on-site responsibilities.
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Experience in troubleshooting software or hardware issues is highly desirable.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
NE1 7XJ Newcastle upon Tyne, North East
£25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is searching for a dedicated and empathetic Customer Support Specialist to be the first point of contact for their valued customers. In this vital role, you will be instrumental in ensuring a positive customer experience by providing timely and effective solutions to inquiries and issues. You will handle a variety of customer interactions across multiple channels, including phone, email, and live chat.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve complaints promptly and professionally across various communication platforms.
- Provide accurate information about products and services, guiding customers through their options.
- Troubleshoot technical issues and guide users through step-by-step solutions.
- Escalate complex issues to the appropriate internal teams for resolution, ensuring follow-up.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identify opportunities to improve the customer support process and contribute to team knowledge bases.
- Proactively identify customer needs and provide solutions or alternatives.
- Collaborate with the team to meet and exceed departmental KPIs and customer satisfaction goals.
- Stay informed about product updates and changes to provide the most accurate information.
- Previous experience in a customer service or helpdesk role is essential.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A keen eye for detail and accuracy.
- Comfortable working with technical information and explaining it clearly.
- Resilience and a positive attitude when dealing with challenging customer interactions.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
EH1 1AA Edinburgh, Scotland
£25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their vibrant team in Edinburgh, Scotland, UK . In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently and professionally. You will handle a variety of customer interactions via phone, email, and chat, ensuring customer satisfaction and retention. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a strong ability to problem-solve, with a genuine desire to help customers.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Identify opportunities to improve customer experience and provide feedback to management.
- Maintain a high level of product knowledge and stay updated on company offerings.
- Process orders, returns, and exchanges as needed.
- Build and maintain positive relationships with customers, fostering loyalty and satisfaction.
- Adhere to service level agreements (SLAs) and company performance standards.
- Assist in training new customer support team members.
- Contribute to a positive and collaborative team environment.
- Identify trends in customer inquiries and provide insights for service improvement.
- High school diploma or equivalent; a college degree is a plus.
- Previous experience in a customer service or support role is essential.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and customer support tools.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively both independently and as part of a team.
- Familiarity with (mention industry if applicable, e.g., e-commerce, SaaS) is an advantage.
- Flexibility to work occasional evenings or weekends if required.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
EH1 2 Edinburgh, Scotland
£25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm, is seeking a dedicated and empathetic Customer Support Specialist to join their team in Edinburgh, Scotland, UK . This role offers a hybrid working arrangement, providing a balance between collaborative in-office work and the convenience of remote flexibility. The Customer Support Specialist will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently and effectively. You will be responsible for understanding customer needs, troubleshooting technical issues, and ensuring a positive customer experience across various communication channels.
Key responsibilities include:
The ideal candidate will have previous experience in a customer service or technical support role, preferably within the technology sector. Excellent communication skills, both written and verbal, are essential, along with strong active listening abilities. A patient, empathetic, and customer-centric approach is paramount. Proficiency in using CRM software and helpdesk ticketing systems is required. The ability to quickly learn and understand technical products and troubleshoot issues is crucial. Strong problem-solving skills and the ability to work effectively under pressure are also necessary. This hybrid role requires you to be comfortable working both in the office in Edinburgh, Scotland, UK , and remotely. A proactive attitude and a commitment to delivering exceptional customer experiences are highly valued.
Key responsibilities include:
- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshooting and resolving technical issues related to the company's products or services.
- Providing clear and concise information to customers regarding product features, usage, and troubleshooting steps.
- Escalating complex issues to appropriate technical teams and ensuring follow-up until resolution.
- Documenting customer interactions, issues, and resolutions accurately in the CRM system.
- Identifying opportunities to improve customer service processes and product usability.
- Building strong customer relationships by delivering outstanding support and fostering loyalty.
- Educating customers on product best practices and new features.
- Collaborating with internal teams (e.g., sales, product development) to share customer feedback and insights.
- Maintaining a high level of product knowledge and understanding of company policies.
The ideal candidate will have previous experience in a customer service or technical support role, preferably within the technology sector. Excellent communication skills, both written and verbal, are essential, along with strong active listening abilities. A patient, empathetic, and customer-centric approach is paramount. Proficiency in using CRM software and helpdesk ticketing systems is required. The ability to quickly learn and understand technical products and troubleshoot issues is crucial. Strong problem-solving skills and the ability to work effectively under pressure are also necessary. This hybrid role requires you to be comfortable working both in the office in Edinburgh, Scotland, UK , and remotely. A proactive attitude and a commitment to delivering exceptional customer experiences are highly valued.
This advertiser has chosen not to accept applicants from your region.
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