1620 Customer Service jobs in Wakefield

We are seeking a dedicated Customer Service & Sales Support Coordinator to facilitate our strong customer relationships and support our sales team. The ideal candidate will possess a keen eye for detail, excellent organisation skills, and an unwavering commitment to providing top-tier service.

Client Details

Our client is a large organisation in the industrial/manufacturing sector. With a global reach, they are known for their high-quality products and their commitment to customer satisfaction. They have a strong team ethos and are located in Rotherham, offering a friendly and supportive working environment.

Description

• Coordinate and manage customer service operations to ensure customer satisfaction.
• Support sales team with administrative tasks.
• Handle customer queries, complaints, and feedback in a timely and professional manner.
• Develop and maintain solid relationships with customers and internal teams.
• Prepare regular reports on customer service issues for management review.
• Identify and implement strategies to improve quality of service, productivity and profitability.
• Participate in team meetings and training sessions.
• Ensure compliance with company policies and procedures.

Profile

The successful Customer Service & Sales Support Coordinator should have:

• Proven experience in a customer service role within the industrial/manufacturing industry.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Proficiency in MS Office and CRM software.
• Ability to work well in a team-oriented environment.

Job Offer

• A competitive salary of up to 35,000
• Generous annual bonus scheme.
• Pension plan.
• 25 days holiday leave.
• Life Assurance 4 x annual salary.
• Free on site parking.

Please not that this role is fully office based

Position: Service Controller
Job ID: 130/25
Location: Office Based (4 days a week on-site)
Rate/Salary: £40,000 – £8,000 per annum
Benefits:

• 25 Days Holiday + Bank Holidays (with option to purchase 5 additional days)
li>Annual Bonus
• Laptop & Mobile Phone Provided
• Up to 7% Pension, Life Assurance, Share Scheme
• Comprehensive Healthcare Package (medical, dental, optical, physio, hearing)
• Enhanced Family Leave & Flexible Working Options
• Mental Health Support & Long Service Recognition Awards

Type: Permanent

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Service Controller

Typically, this person will coordinate and manage a team of marine service engineers, supporting planned maintenance, troubleshooting, and emergency call-outs for marine diesel engines and generator systems. You will be responsible for service scheduling, technical support, and ensuring work is carried out to the highest standards, including compliance with maritime safety and regulatory requirements.

HSB Technical’s client is an established and well-regarded business entity within the marine diesel engine and power systems sector.

Duties and responsibilities of the Service Controller:

• Respond to customer queries and emergency breakdown requests across commercial, defence, and leisure marine sectors
• Schedule and dispatch marine service engineers based on skillset, location, and urgency
• Plan and monitor service jobs including vessel inspections, diagnostics, repairs, overhauls, and commissioning activities
• Accurately open, update, and close work orders ensuring full compliance with documentation, billing, and reporting standards
• Oversee approximately 100 live service orders per month, valued at approx. £300k
• Ac as a key liaison between engineering teams, clients, and other stakeholders such as port authorities or shipyard managers
• Track real-time job progress and keep clients updated throughout the service lifecycle
• Conduct regular 1-2-1s, performance reviews, and toolbox talks with a team of 4–8 engineers
• Ensure safety and operational compliance across shipyard, dockside, and on-board environments
• Drive key service KPIs including First Time Fix, promise date adherence, and profitability metrics

Qualifications and requirements for the Service Controller:

• Recognised engineering qualification (mechanical/marine) or equivalent experience
• Minimum 3 years’ experience within the marine diesel engine or generator engine industry
• Strong understanding of marine power and propulsion systems including main engines, auxiliary engines, and supporting systems (fuel, cooling, exhaust, control)
• Proven experience in managing or coordinating field service engineers
• Excellent planning, scheduling, and problem-solving skills
• IT literate, with knowledge of Microsoft Office and service/job management systems (e.g. SAP, DBSi, or similar)
• Understanding of maritime safety legislation and class society standards is desirable
• Strong communication and customer-facing skills

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.

Sewell Wallis is working with a well-established, growing West Yorkshire business based in the South Leeds area, which is currently looking for an experienced Customer Service Advisor to join the business and support the customer service team.

As Customer Service Advisor you will play a key role within the Customer Services Team. You will use your experience and expertise to be the first point of contact for customer queries and will assist in resolving complaints and supporting the Customer Service Team Leaders.

What will you be doing?

• Providing fantastic customer service over the phone and via email.
• Dealing with inbound calls from customers.
• Assisting in general enquiries via email through the dedicated customer service inbox and other mailboxes that the customer service team are responsible for working.
• Resolving customer queries in regard to planning repairs using internal booking systems to book these in.

What skills are we looking for?

• Must have a proven record of achieving outstanding customer service by phone and email.
• Good organisational skills.
• Have the ability to multi-task and have good attention to detail.

What's on offer?

• 25 day standard holiday allowance per annum.
• Free on-site parking.
• Gym-Flex, which provides discounted access to multiple different gyms.

Send us your CV below or contact Becky Gibson for more information.

To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.

Have you recently finished your studies and looking to start a business where you can kickstart your career?

Do you currently work in hospitality or retail and looking to transition your customer service skills into an office based environment?

Would you like to join an organisation that will provide full training and an excellent progression plan?

Then please apply now!

Client Details

Have you recently finished your studies and looking to start a business where you can kickstart your career?

Do you currently work in hospitality or retail and looking to transition your customer service skills into an office based environment?

Would you like to join an organisation that will provide full training and an excellent progression plan?

Then please apply now!

Description

As a Customer Service Advisor you will be working within the remortgage department of the business handling incoming calls from clients assisting with a wide variety of queries regarding their existing transaction.

You will be confirming details chasing up documentation required for the file and supporting other members of the business to provide a seamless process.

The role will be working closely with banks and other third parties handling telephone calls coming in ensuring the highest level of experience at all times.

Profile

Ideally some customer service experience this could be from a range a backgrounds such as retail and hospitality

A confident telephone manner with excellent communication skills

The ability to work in a fast paced customer focused environment

Passionate about helping and supporting clients

An excellent team player

Job Offer

Salary of 23810+ reputable business within the Legal Sector+ no experience is required+ full training provided+ structured career path in place for all employees+ central Hull+ excellent benefits+ hybrid working+ superb offices and facilities+ no shift patterns or weekends+ excellent team and culture+ regular socials and incentives+ immediate interview available

Have you recently finished your studies and looking to start a business where you can kickstart your career?

Do you currently work in hospitality or retail and looking to transition your customer service skills into an office based environment?

Would you like to join an organisation that will provide full training and an excellent progression plan?

Then please apply now!

Client Details

Have you recently finished your studies and looking to start a business where you can kickstart your career?

Do you currently work in hospitality or retail and looking to transition your customer service skills into an office based environment?

Would you like to join an organisation that will provide full training and an excellent progression plan?

Then please apply now!

Description

As a Customer Service Advisor you will be working within the remortgage department of the business handling incoming calls from clients assisting with a wide variety of queries regarding their existing transaction.

You will be confirming details chasing up documentation required for the file and supporting other members of the business to provide a seamless process.

The role will be working closely with banks and other third parties handling telephone calls coming in ensuring the highest level of experience at all times.

Profile

Ideally some customer service experience this could be from a range a backgrounds such as retail and hospitality

A confident telephone manner with excellent communication skills

The ability to work in a fast paced customer focused environment

Passionate about helping and supporting clients

An excellent team player

Job Offer

Salary of 23810+ reputable business within the Legal Sector+ no experience is required+ full training provided+ structured career path in place for all employees+ central Hull+ excellent benefits+ hybrid working+ superb offices and facilities+ no shift patterns or weekends+ excellent team and culture+ regular socials and incentives+ immediate interview available

Customer Service Coordinator - Hybrid Working

Join a respected, market-leading organisation known for its collaborative culture and commitment to excellence. We’re seeking a driven and detail-oriented Customer Service Coordinator to play a key role in ensuring seamless order processing and delivering exceptional service to our valued customers. This is an exciting opportunity to contribute to a high-performing team in a dynamic and rewarding environment.

This role is offered as an initial 18-month fixed-term contract, with strong potential for a permanent position as the business continues to grow and evolve.

What’s In It For You?

• Salary £26k - £30k depending on experience
li>Hybrid working
• 33 days holiday entitlement
li>Generous employer pension contribution
• Medical cover & Life Assurance
• Career development opportunities

What You’ll Do:

Responsibilities of the Customer Service Coordinator will include:

< i>Process customer orders from receipt to delivery
• Coordinate delivery and collection times with internal teams and transport providers
• Manage stock availability issues and reschedule orders to minimise lost sales
• Resolve invoice, delivery, and order issues quickly and professionally
• Communicate daily with customers and internal teams
• Maintain accurate records and update customer service reports

What We’re Looking For:

< i>Previous experience in customer service coordinator / administrator or order processing role preferred
• Strong customer service and communication skills
• Detail-oriented and confident working with systems including MS Office (Word, Excel, Outlook etc)
• Organised, solution-focused and a team player

JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website.

Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants.
 
JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
 

Job Title: Customer Service Officer

Location: Rotherham

Salary: Up to 23,000

Hours: 37.5 hour week working between the hours of 9 am and 6 pm (shifts of 9 am to 5.30 pm and 9.30 to 6 pm Monday to Friday 9 am - 6.30 pm

Benefits:

• 25-day annual leave entitlement, plus bank holidays.
• A Continuous Learning Program to keep you in the loop with relevant progression within the business and changes to economic mechanics, policies, and procedures.
• Free onsite parking.
• Employee assistance programme, and financial well-being support
• Great discounts with leading high street names.
• If you are a member of a professional body, then do let us know because we may consider covering the cost of your annual subscription/membership.
• Workplace Pension is provided by Scottish Widows

About our Client:

Our client is a specialist lender that offers a supportive and engaging work environment with a focus on employee growth and development. With extensive learning opportunities, team-building activities like lunches and outings, and a collaborative atmosphere, employees likely feel valued and motivated to contribute. Additionally, the potential for advancement into more senior roles within the new business is an exciting prospect for those seeking career progression.

About the Customer Service Officer:

As a Customer Service Officer, you will provide support to potential and existing customers. Working in conjunction with other departments you will provide an outstanding service during the complete journey from application to live agreements.

Responsibilities of Customer Service Officer:

• Ensuring customer queries are answered to their satisfaction.
• Inbound and outbound calls
• Using computerised systems to access and update the details of our customers.
• 1st point of contact for customer complaints.
• Escalating problems to a senior member of the team
• Providing information to new and existing customers and introducers
• Processing payments, when necessary
• Performing administrative tasks as assigned by the Line Manager
• Apply all aspects of the desired consumer outcomes of Treating the Customers Fairly (TCF) and Consumer Duty

Experience required for Customer Service Officer:

• Outstanding communication & listening skills.
• Educated to GCSE level in both Maths and English.
• Experience in a Customer-facing role.
• The ability to work to targets and deadlines.
• Attention to detail.
• Excellent active listening skills.
• Patience & Resilience.

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.

• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.

• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.

• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.

• Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.

• Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.

• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.

• Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.

• Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Customer Service Officer please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in residential environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

IMH Recruitment is seeking an experiencedCustomer Service Advisor to join our well-established client, a leading manufacturing and distribution retailer with a nationwide presence.

Key Responsibilities:

• Deliver exceptional customer service as the first point of contact.
• Handle customer inquiries and provide accurate product/service information.
• Build strong relationships with customers.
• Coordinate deliveries by liaising with couriers and customers.
• Manage and update customer accounts using various systems and databases.
• Process orders and manage related administration tasks.
• Handle complaints effectively with professionalism and care.
• Respond to inbound calls and inquiries via email or live chat.

Essential Skills:

• Strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficient in using computers and multiple systems.
• Previous experience in call handling, email handling, or live chat.

Hours and Pay

• Sunday to Thursday: 09:00am to 17:30pm
• 13 per hour.
• Opportunity to work with a well-respected company with offices across the UK.

How to Apply:

Submit your updated CV and contact our office on(phone number removed) for further details.

Job Type: Full-time

Pay: 13.00 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Call Handling : 2 years (required)
• Email handling : 1 year (required)
• Live chat: 2 years (preferred)
• Customer Service : 2 years (required)

Licence/Certification:

• Driving Licence (preferred)