289 Customer Service jobs in West Bromwich
Customer Service Representative - Technical Support
Posted 19 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve technical issues related to our software, hardware, and online platforms.
- Guide customers through troubleshooting steps, providing clear and concise instructions.
- Escalate complex technical issues to the appropriate internal teams when necessary.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of product knowledge to effectively address customer questions and concerns.
- Identify recurring customer issues and provide feedback to the product development team for potential improvements.
- Contribute to the development and maintenance of a comprehensive knowledge base of FAQs and troubleshooting guides.
- Proactively identify opportunities to improve the customer experience and service delivery.
- Meet or exceed key performance indicators for customer satisfaction, response times, and resolution rates.
- Proven experience in a customer service or technical support role.
- Strong understanding of common technical issues and troubleshooting methodologies.
- Excellent verbal and written communication skills, with a clear and confident tone.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a busy environment.
- Experience with (mention specific software/products relevant to the fictional company, e.g., SaaS platforms, specific hardware) is a plus.
- A strong desire to learn and adapt to new technologies and products.
- Ability to work effectively as part of a team.
- High school diploma or equivalent required; further education or certifications are advantageous.
Weekend Customer Service Specialist - Customer Service & Logistics
Posted 1 day ago
Job Viewed
Job Description
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Possible.**
As part of a small Weekend Working team you will support strong service delivery through proactively working primarily on Customer Collaboration including Order Fulfilment, Network & Logistics as and when required with support.
Working in a dynamic, hybrid environment, you will ensure timely and accurate execution of operational tasks to facilitate effective decision-making and seamless progress through our supply chain processes. This includes managing the complete order lifecycle from receipt to delivery as well as optimizing order fulfilment processes, stock deployment, transport and warehousing functions.
**How you will contribute**
You will:
+ Working across Customer collaboration, Order Fulfilment and Logistics you will work as part of a small team responsible for end to end operational delivery, whilst balancing business requirements and priorities across departments
+ Customer Collaboration: Ensure accurate order placement, stock confirmation and planning ensuring process conformance and timeliness to support supply chain efficiencies. Managing bespoke customer requirements including load building, alongside effective communication to optimise on shelf availability for customers. Central point of contact for small collection of external customers. With information provided by the weekday Customer Collaboration team in handover emails you will be responsible for executing and managing the information provided.
+ Order Fulfilment: As and when required you will work to ensure optimal product availability to fulfil customer orders in consideration of allocations, lead times and stock. With information provided by demand management in a handover spreadsheet, you will be responsible for effective allocation decisions and stock deployment.
+ Logistics: As and when you are required you will ensure efficient transmission of customer orders to warehouse and transport management systems, adhering to lead times and deadlines. As an additional point of contact across the network the role manages proactive and cost-efficient stock deployment between DC's based on customer demand, minimizing stock movements and to protect service.
+ You will ensure business continuity through weekend working practises to deliver business KPI's (service 97.5%+, commercial targets, vehicle utilisation, case pick etc) through balancing supply constraints through to outbound delivery, ensuring optimal efficiency.
+ You will play a key role in contingency processes; ensuring all issues are escalated efficiently to drive resolution and manage effective communication plans to stakeholders during any SAP outages.
+ You will build effective collaborative relationships with internal and external stakeholders including Customer Collaboration, Demand & Fulfilment, Manufacturing, Hauliers and Warehouses.
+ Support the business agenda for the Continuous Improvement, aligned to CS&L priorities whilst ensuring compliance of processes with internal and external standards.
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Experience working within Customer Service (preferred)
+ Experience in logistics environment including transport, warehousing and systems (preferred).
+ High-level of SAP competence (preferred)
+ Strong numerical, analytical and logical reasoning skills
+ Problem solving ability to drive quick and effective resolution
+ Ability to work independently, under pressure to strict deadlines.
+ Agility to navigate ambiguity, prioritise and make decisions supporting business needs.
+ Strong communication skills internally and externally.
+ Good knowledge of FMCG supply chain & logistics processes
+ Microsoft office applications including excel.
**More about this role**
**What you need to know about this position:**
**12 month secondment**
**Weekend working including Friday and Monday**
28.8 hours - Friday to Monday - working hours may vary between 7am and 5pm
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
Hybrid working - Friday and Monday onsite in Bournville. Saturday and Sunday 'Work from Home'
**Travel requirements:**
N/A
**Work schedule:**
100%
**Relocation Support Available?**
No Relocation support available
**Business Unit Summary**
**We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!**
**_Our people make all the difference in our succes_**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Excited to grow your career?**
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
**IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER**
**Job Type**
Regular
Order Management (OTB)
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
Customer Service Coordinator
Posted today
Job Viewed
Job Description
We are seeking a proactive and organised Customer Service Coordinator to join our dynamic team. This role is ideal for someone with experience in scheduling appointments for field engineers and managing customer communications related to machine repairs and servicing.
Key Responsibilities:
- Handle incoming customer enquiries via phone and email in a professional and courteous manner
- Schedule and coordinate appointments for engineers to carry out machine repairs and maintenance
- Liaise with engineers to ensure availability and efficient route planning
- Maintain accurate records of service requests, appointments, and customer interactions
- Provide timely updates to customers regarding appointment status and engineer arrival times
- Work closely with internal teams to ensure parts and resources are available for scheduled jobs
- Resolve customer issues and escalate where necessary to ensure high levels of satisfaction
Requirements:
Proven experience in a customer service role, ideally within a technical or engineering environment
- Strong organisational and time management skills
- Excellent communication skills, both written and verbal
- Ability to work under pressure and manage multiple tasks simultaneously
- Familiarity with scheduling software or CRM systems is a plus
- A team player with a positive attitude and a commitment to delivering outstanding service
The Benefits:
- Competitive salary with annual bonus scheme.
- Bunzl 'Save as you Earn' Sharesave scheme – buy Bunzl shares at a discounted price.
- 28 days holiday per annum (including bank holidays) & holiday purchase scheme.
- Company sick pay scheme.
- Company personal pension plan with free x3 free life assurance scheme.
- Comprehensive training, career development and advancement opportunities.
- Complete range of high street discounts, discounted gym memberships, etc.
- One day's paid time off per annum to undertake voluntary work.
Equal Opportunities:
We are an equal opportunity employer and Disability Confident Committed and welcome applications from individuals of all backgrounds, experiences, and perspectives. If you require any accommodations or adjustments during the application process, please let us know.
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee stock purchase plan
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
Application question(s):
- What experience do you have managing customer queries and booking in services to attend them to resolve their query?
Work Location: In person
Customer Service Advisor
Posted 5 days ago
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Job Description
Key Responsibilities:
- Handle inbound customer inquiries via phone, email, and live chat, providing timely and accurate responses.
- Resolve customer issues and complaints with a focus on customer satisfaction and retention.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain detailed customer records and update information in the CRM system.
- Provide product information and technical support to customers.
- Identify opportunities to upsell or cross-sell relevant products and services.
- Collaborate with internal teams to ensure customer issues are resolved promptly.
- Contribute to team goals and objectives, aiming for high performance in key customer service metrics.
- Adhere to company policies and procedures in all customer interactions.
- Provide feedback to management on customer service trends and product issues.
- Previous experience in a customer service or call centre role is essential.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using CRM systems and other customer service software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Good IT skills, including Microsoft Office Suite.
- A proactive attitude and willingness to go the extra mile for customers.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work a hybrid schedule, balancing remote and in-office days.
- A commitment to providing outstanding service and representing the company positively.
Customer Service Analyst
Posted 16 days ago
Job Viewed
Job Description
We’re working with a forward-thinking client who is looking for a Customer Service Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients.
In this role, you’ll be the first point of contact for end users – making sure issues are logged, managed, and resolved within agreed timescales. You’ll also ensure tickets are tracked, 3rd parties are kept updated, and client queries are handled in a professional and friendly way.
There’s plenty of variety too – from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business.
About you:
- Experience in a client-facing or service desk role (desirable, not essential)
- Great communication skills – written and verbal
- Strong organisation and time management
- A team player who can build positive relationships with colleagues and clients
- Passion for delivering excellent service
- Confident with Microsoft Office (Word, Excel, Outlook etc.)
- ITIL awareness would be a bonus, but not essential
Don’t worry if you don’t tick every box – our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided to help you grow into the role.
What’s on offer
- Competitive Salary
- Hybrid working (home and office)
- Private medical insurance (after probation)
- Pension scheme (matched up to 5%)
- Life cover
- Shopping discounts and wellbeing support
- Cycle to Work scheme + shower facilities at the city office
- Company-paid travel and accommodation for training/meetings when needed
Why apply?
This is a people-first business with a culture built around teamwork, ownership, and continuous improvement. They value flexibility, work-life balance, and are committed to creating an inclusive workplace where everyone feels welcome.
Customer Service Agent
Posted 633 days ago
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Job Description
Customer Service Agent
Key Information
This role comes with a basic salary of £21,941 per annum plus benefits (including RI Rewards, bonus scheme and the opportunity to earn more money with our company grading scheme)
Rentokil Initial, are a FTSE 100 Group with a small-company feel. We are not your typical Call Centre - we want our staff to enjoy working here and you'll find our people to be honest, approachable and outwardly friendly; whether it's first thing in the morning or on their way home.
Expected OTE: £3,800 per annum, with bonus and commission schemes available after probationary period
Working hours: 40 hour contract working Flexible hours Monday to Friday from 0800 - 1800
Location: Hybrid working at our Birmingham Bromford Lane office, you will be expected to work at our office 2 days per week
The Role
You will be a key member of our Contact Centre team, responsible for providing world-class level service to our customers. You will be responsible for taking inbound calls and making outbound calls resolving a range of customer queries in your section alongside colleagues, working together towards your combined goals. You will be the first point of contact for all new, existing and prospective customers,providing service through your learnt understanding of all business services, products and procedures, resolving as many issues as possible at the first point of call.
Requirements
Key Requirements
- Ideally you will have experience working in a call centre or customer service environment however this is not essential
- Ability to work from home, this includes a dedicated workspace with suitable internet connection
- Strong communication skills, both oral and written
- Consistent achiever who is motivated to achieve targets
- Ability to use initiative and make decisions quickly
- Someone who is open to change and innovation
- Computer literate with a good typing speed and someone who is comfortable using multiple systems
Benefits
Benefits Include
- Monthly bonus scheme of up to £1 20 per annum after probationary period
- Enrolment to our company contributory pension scheme
- Salary grading following completion of your probation period, we pride ourselves on offering our employees the opportunity for progression at a pace that is right for them
- RI Rewards - provides access to cashback and discounts from 3,000+ retailers
- Refer a Friend - to work for Rentokil Initial (can earn up to 000)
- Long service recognition - which includes an extra five days of annual leave entitlement following the completion of five years of service
- Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends.
- Excellent training and support from day one
A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in 88 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting.
As a business we focus on the Right People, doing the Right Things and in the Right Way. We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
Customer Service Agent
Posted 642 days ago
Job Viewed
Job Description
Customer Service Agent - CVC
Key Information
This role comes with a basic salary of £21,941 per annum plus benefits (including RI Rewards, bonus scheme and the opportunity to earn more money with our company grading scheme)
Rentokil Initial, are a FTSE 100 Group with a small-company feel. We are not your typical Call Centre - we want our staff to enjoy working here and you'll find our people to be honest, approachable and outwardly friendly; whether it's first thing in the morning or on their way home.
Expected OTE: £3,800 per annum, with bonus and commission schemes available after probationary period
Working hours: 40 hour contract working Monday to Friday 9am until 6pm, we can also offer 37.5 hours per week and some part time hours may be considered, please note salary would be pro rata for these hours
Location: Hybrid working at our Birmingham Bromford Lane office, you will be expected to work at our office 2 days per week
The Role
You will be a key member of our CVC Contact Centre team, responsible for providing world-class level service to our customers. You will be responsible for making outbound calls in order to obtain feedback from our customers on how they feel our service has been delivered. You will be provided with a script to use whilst doing this and you will be responsible for making calls across all of our RI businesses.
Requirements
Key Requirements
- Ideally you will have experience working in a call centre or customer service environment however this is not essential
- Ability to work from home, this includes a dedicated workspace and good internet connection
- Strong communication skills, both oral and written
- Consistent achiever who is motivated to achieve targets
- Ability to use initiative and make decisions quickly
- Someone who is open to change and innovation
- Computer literate with a good typing speed and someone who is comfortable using multiple systems
Benefits
Benefits Include
- Monthly bonus scheme of up to £ 920 per annum after probationary period
- Enrolment to our company contributory pension scheme
- Salary grading following completion of your probation period, we pride ourselves on offering our employees the opportunity for progression at a pace that is right for them
- RI Rewards - provides access to cashback and discounts from 3,000+ retailers
- Refer a Friend - to work for Rentokil Initial (can earn up to 000)
- Long service recognition - which includes an extra five days of annual leave entitlement following the completion of five years of service
- Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends.
- Excellent training and support from day one
A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in 88 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting.
As a business we focus on the Right People, doing the Right Things and in the Right Way. We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
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Customer Service Representative (Part time 20 h a week - Permanent)
Posted 3 days ago
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Job Description
Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Customer Service Coordinator - Wolverhampton
Posted 1 day ago
Job Viewed
Job Description
We’re looking for a proactive and customer-focused Customer Service Coordinator to join our Divisional Project Team based in Wolverhampton.
In this role, you’ll be the first point of contact for customers, handling enquiries and concerns received via telephone and email. You’ll coordinate with contractors to resolve snagging issues and defects in customers’ homes, ensuring timely and effective resolutions. You’ll also respond to development-related concerns, helping maintain our commitment to customer satisfaction and quality service.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Let’s cut to the chase, what’s in it for you…- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits…
- Behave in line with our company values – Integrity, Caring and Quality
- Previous experience working within a similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Touch Typing
- A calm and cheery personality
- Patience and calmness under pressure
- A sense of humour
- Good planning and organisations skills
- Problem solving and decision-making skills
- A polite, tactful and assertive attitude
- Excellent communications skills
- Good team working skills
- 5 GCSE’s or equivalent including Maths & English
- Experience working for a residential house builder ideally within the customer facing environment
- An understanding of building regulations and legal obligations.
- A good understanding of written English Grammar
- To address and respond to Customer issues in a prompt and organised way.
- To deliver an excellent customer service, understanding and empathy to our customers
- To liaise with internal departments and form excellent working relationships as part of the larger team.
- To communicate effectively and regularly with colleagues and management
- Issue instructions to Sub-contractors and follow up to ensure prompt resolution
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
- Arrange and manage appointments for our in-house Technicians.
- Keep our database system up to date at all times.
- Carry out general administrative duties.
- Work directly with the Customer Service Project Manager to ensure our KPI’s are in line with company guidelines
- Learn and at all times adhere to the company Health and Safety requirements.
We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.
Join us in making Vistry.
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