4914 Customer Service jobs in West Midlands
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
The Company:
A provider of Returnable Packaging Solutions including pooling, rental, washing and management of a large variety of equipment.
Supplying equipment largely into the food and retail sectors, the focus of the business is to reduce the level of single-use packaging in the supply chain, creating a more sustainable future.
Title: Customer Support Representative
Salary: £28,000 - £32,000 10% bonus - office based
Role and Responsibilities:
To provide proactive internal coordination and be the main point of contact for customers day to day queries. To build and maintain relationships and deliver excellent customer service in a timely manner. To ensure accuracy when sending information to customers.
Key Accountabilities:
- Develop close relationships with customers and provide a professional first point of contact. li>Professional and courteous response to all incoming calls, queries and complaints from customers in a timely manner and with high quality standard
- Prompt and efficient follow-up of customer queries and service requests
- Record customer queries and complaints in our CRM system.
- Ensure supply is seamless throughout the order and production process ensuring orders are received on time and in full.
- To ensure proactive contact is maintained at all times and target to resolve issues within 24 – 48 hours with regular updates to the customer. < i>Liaise between the customer and operations team making proactive contact with customers, and the operations team where necessary to facilitate a positive outcome
- To ensure the effective coordination and distribution of information both internally and externally.
- Perform joint customer visits with
Customer Service Representative
Posted 5 days ago
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Job Description
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus
Customer Service Representative
Posted 1 day ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in person promptly and professionally.
- Provide information about products and services, and assist customers with their needs.
- Troubleshoot and resolve customer issues, aiming for first-contact resolution.
- Process customer orders, applications, or requests accurately.
- Maintain customer records and update
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
- Job Title: Customer Service Representative
- Location: Rugby / Hybrid
- Department: Customer Service / Call Centre
- Reports To: Customer Service Manager
Candidates are required to submit a covering letter when applying.
Job Overview:
We are looking for a dynamic and customer-oriented Customer Service Representative to join our growing team. The successful candidate will be responsible for handling inbound and ou.
WHJS1_UKTJ
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Join Our Team : Customer Service Representative
Position: Customer Service Representative
Location: Enterprise Way, Meir Park, Stoke-on-Trent, ST3 7UN
Salary: £12.21 (hourly)
Apply Now!
Why Choose Job&Talent:
- Career growth opportunities
- Comprehensive benefits
- Professional stability
- Excellent training & development opportunities
- Paid Holidays
- Workplace pension scheme
- Staff Discount
- Travel Loans and more.
Bene.
WHJS1_UKTJ
Customer Service Representative - Manufacturing
Posted 3 days ago
Job Viewed
Job Description
Your new company
A globally recognised manufacturing company are currently seeking a motivated Customer Service professional to join one of their established teams on a 6-month temporary basis. Working within a large and skilled team, you will have ample support around you!
Your new role
As a Customer Service Representative, you will manage the order processes from initial enquiry through to completion. This will include; liaison with suppliers/warehouses/planning to ensure cost efficiency and stock availability, monitoring orders and ensuring customers are kept up to date throughout the process, preparing export documentation, invoicing and ad hoc project work. As this team covers the EMEA region, European languages are advantageous, but not essential. You will be managing high volume and high order value via SAP.
What you'll need to succeed
You will have experience in a highly customer-focused role, ideally within a fast-paced manufacturing organisation. You will be able to prioritise your workload and react quickly in a changing environment. You will have a good understanding of order processing and knowledge of export is desired. You will be able to communicate excellently, both written and verbal, and be able to use Microsoft Office to a high standard as well as be entirely comfortable with technical ERP and CRM databases. SAP experience is preferred, but other systems will be considered.
What you'll get in return
You will get the opportunity to work for a highly reputable business in the local area on a full-time temporary basis, receiving an hourly rate of 16.50 - 20ph depending on industry and system experience! Plenty of on-site parking is available, and you are able to work from home 1 day per week post training.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Service Representative - Manufacturing
Posted 3 days ago
Job Viewed
Job Description
Your new company
A globally recognised manufacturing company are currently seeking a motivated Customer Service professional to join one of their established teams on a 6-month temporary basis. Working within a large and skilled team, you will have ample support around you!
Your new role
As a Customer Service Representative, you will manage the order processes from initial enquiry through to completion. This will include; liaison with suppliers/warehouses/planning to ensure cost efficiency and stock availability, monitoring orders and ensuring customers are kept up to date throughout the process, preparing export documentation, invoicing and ad hoc project work. As this team covers the EMEA region, European languages are advantageous, but not essential. You will be managing high volume and high order value via SAP.
What you'll need to succeed
You will have experience in a highly customer-focused role, ideally within a fast-paced manufacturing organisation. You will be able to prioritise your workload and react quickly in a changing environment. You will have a good understanding of order processing and knowledge of export is desired. You will be able to communicate excellently, both written and verbal, and be able to use Microsoft Office to a high standard as well as be entirely comfortable with technical ERP and CRM databases. SAP experience is preferred, but other systems will be considered.
What you'll get in return
You will get the opportunity to work for a highly reputable business in the local area on a full-time temporary basis, receiving an hourly rate of 16.50 - 20ph depending on industry and system experience! Plenty of on-site parking is available, and you are able to work from home 1 day per week post training.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
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About the latest Customer service Jobs in West Midlands !
Customer Service Representative (Copy)
Posted today
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Job Description
HomeServe is currently recruiting Customer Service Representatives to join our busy Sales & Service department at our Walsall site (WS2 7BN) .
Salary : £26,550 per year
Contract : Permanent, Full-time (40 hours per week)
This is a fully flexible, full-time role based in our Contact Centre. Successful candidates must be able to work 40 hours per week on a rotating shift pattern within the f.
WHJS1_UKTJ
Customer Service
Posted 3 days ago
Job Viewed
Job Description
Location : Droitwich
Job Type : Full-time, Office-based
Salary : £26,728
Hours : 40 hours per week (including some evenings and weekends)
We are recruiting on behalf of our client for a Claims Handler to join a fast-paced and customer-focused business providing emergency and alternative accommodation services.
This role is perfect for someone with excellent communication skills and a calm, empathetic approach who enjoys helping others and working as part of a close-knit team. You will manage accommodation claims efficiently, ensuring customers receive the support they need when they need it most.
Key Responsibilities:
- Handle claims from initial instruction through to resolution, providing exceptional service throughout.
- Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
- Ensure service level agreements are consistently met and daily claim boards are accurately updated.
- Contribute to the Out of Hours service on a shared rota.
- Take part in training and regular performance reviews to continuously improve service delivery.
- Minimum 1 year of experience in a customer service role.
- Strong communication skills, both written and verbal.
- Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
- IT literate and confident using systems and email.
- Competitive salary based on experience
- Collaborative, values-driven team environment
- On-site parking and a well-equipped office
- Full training and development support
If interested, contact Lizzie at Four Squared Recruitment – (url removed) or call (phone number removed)
Customer Service Support
Posted 3 days ago
Job Viewed
Job Description
Are you looking for more than just another office job? This is your chance to become part of a team that's passionate about delivering outstanding service and building strong customer relationships.
The Opportunity:
We're on the lookout for a motivated, personable, and proactive individual to join our expanding Customer Service and Sales Support team. This isn't your average customer service role - you'll be at the heart of the business, helping to reconnect with valued clients and supporting key departments behind the scenes.
What You'll Be Doing:
Reaching out to existing and past customers (no cold calling!)
Handling inbound enquiries with professionalism and care
Supporting sales follow-ups and nurturing warm leads
Assisting with general admin and office tasks
Keeping internal systems and records up to date
What We're Looking For:
A confident communicator who enjoys speaking with people
Friendly, organised, and ready to roll up your sleeves
A team player who thrives in a fast-paced environment
Comfortable on the phone and confident using email and CRM systems
Previous experience in a customer service, office, or sales support role is a bonus
Why You'll Love It Here:
You'll be joining a vibrant, supportive team in a business that's built a strong reputation over decades. As we continue to grow, we want ambitious individuals who are ready to grow with us - whether that's developing new skills or stepping into future opportunities.
Interested?
If you're ready to bring your energy, ideas, and customer-first attitude to a team that values them, we'd love to hear from you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.