5037 Customer Service jobs in West Midlands

This successful brand is looking for another excellent customer service professional to join the team / work from home, connecting customers with Consultants in branch.

There is a culture of professionalism at this company and of going the extra mile and this is the attitude they are looking for in everyone that joins the business - they always strive to do their best for their customers and, as a company, always want to develop their staff so they can achieve their full potential.

The role

This Work From Home role (you do need to live locally to Shrewsbury) involves following up hot leads from customers that have already requested contact. You will speak to these customers shortly after they have submitted an enquiry and will offer them the opportunity to speak directly with a Consultant in branch.  There is no cold calling!  On-site training, workshops and coaching available to all employees.

About you:   

This role could suit you if you’re from a telemarketing, lead generation, sales or customer service profession - someone that enjoys dealing with people and ensuring that they experience exceptional customer service and care.  

• You will be tenacious and enjoy working towards targets as you will be speaking with clients to develop new business and generate opportunities for the Advisors  
• You will be resilient and have an entrepreneurial mindset as you will be working closely with management to plan campaigns that maximise new business opportunities and drive lead generation activity
• You will be ambitious - this business promotes within, everyone in a leadership position started out as an Advisor – they will give you all the tools, all they ask from you is the desire to succeed. 

Package on offer with this high-end brand

• Annual salary £24,000 for 35hrs pw
• 22 days holiday, increasing to 27 days through service (plus bank holidays)
• Laptop, mobile phone etc supplied
• Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
• Income protection guaranteeing an income for up to 5 years in the event of an illness or injury
• Contributory pension scheme – 5% employer contribution and 5% employee contribution
• Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits
• Access to a host of lifestyle and financial benefits that you can choose from; Discounts on gym membership across the UK; Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase; Access to hundreds of high-street retailer discounts

• Candidates must be immediately available to start.
• There is potential for this temporary role to become permanent , depending on performance and business need.
• Applicants should have excellent communication skills, empathy and a customer-focused mindset.

• First point of contact for inbound calls received
• Answer inbound calls within 30 seconds
• Triage inbound calls i.e. answering inbound calls and transferring them to the relevant Claims Handler (or team if they are unavailable) once security checks have taken place, claim reference established and purpose of call has been identified
• Linking, moving and colouring emails when there are no inbound calls waiting
• Once competent, loading new instructions
• Play a vital role in the team, supporting colleagues and the Team Leader as requested
• Co-operate and communicate with colleagues and management in a professional way, demonstrating effective teamwork and expected standards of behaviour
• Assist with new and existing instructions for emergency and alternative accommodation
• Ensure daily activities are completed in the set timeframes as set down by Team Leader

• Improve your own performance and the customer experience through regular call coaching, attending training sessions and sharing best practice
• Ensure any EODs or complaints are escalated to Team Leader within SLAs (where applicable)
• Follow set policies and procedures, including escalation matrixes
• Achieve/exceed individual KPIs and support others to achieve theirs
• 'Shut down' your computer each night; adhere and contribute to ESG initiatives Health & Safety
• To act on your responsibilities detailed in the Health & Safety at Work Act 1974.
• To be security conscious with respect to staff/property/welfare and to report suspicious circumstances to your line manager.

• Set shift of 9am - 5pm Monday to Friday to cover client office opening hours
• 40 hours over five days including a 30-minute paid daily break
• Office opening hours - Monday to Friday 8.30am to 7pm, Saturday 10am to 4pm
• Office based

Location: Keele University
Department: Customer Services Representative
Reports to: Customer & Service Delivery Manager
Salary: Hourly rate
Hours: 35 hours a week - Monday – Saturday (Rota based) Hybrid working available

2-month contract role – Immediate start!

About the Role

We're looking for a friendly, motivated Customer Service Representative to join our Customer Services team. You'll be the fi.

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Location: Keele University
Department: Customer Services Representative
Reports to: Customer & Service Delivery Manager
Salary: Hourly rate
Hours: 35 hours a week - Monday – Saturday (Rota based) Hybrid working available

2-month contract role – Immediate start!

About the Role

We're looking for a friendly, motivated Customer Service Representative to join our Customer Services team. You'll be the fi.

WHJS1_UKTJ

Driver Customer Service Representative

Location : Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR
Salary : £27,560 to £1,304 per annum, Depending on Experience + Excellent Benefits!
Contract : Full-time, Permanent (Job Share opportunities available: 19.5 hours per week, with shift/rota availability required). 
Benefits : MML Salary Sacrifice Pension, 23 Days Annual Leave + Bank Holidays & Free travel on Tram & NX Bus for you and your partner

We’re getting ready to roll out our next big adventure expanding the network to Dudley and Brierley Hill and we’re looking for passionate, people-focused individuals to climb aboard!

At West Midlands Metro, we’re proud to play a vital role in keeping the West Midlands moving.

Our trams connect people to work, education, and everyday life and now, as our network grows, so does our team.

We’re on the lookout for new Tram Drivers to join us in the coming months as we prepare for this exciting new chapter. If you’re ready for a career change, a fresh challenge, or simply want to be part of something that makes a real impact, West Midlands Metro is your next stop. All aboard!

Your Career would be on the Right Track…

West Midlands Metro is the driving force behind modern, sustainable urban transport in the vibrant heart of England. Our exciting £1.2 billion pansion programme means we’re growing, with new stops opening to Wolverhampton and Dudley in the next 12 months.

We’re proud to have won Tram Operator of the Year at the UK National Transport Awards – and we want you to join our award-winning team as we embark on this thrilling new chapter.

What You’ll Get Up To:

As a Tram Driver, your responsibilities include:

• Driving trams safely and efficiently across our expanding network.
• Communicating clearly with passengers during travel disruptions.
• Reporting any safety-critical concerns promptly and accurately.
• Ensuring all passengers hold a valid ticket or pass.
• Delivering exceptional service that is safe, reliable, and sustainable.

What You’ll Need To Be A Star In Your Role:

To be successful, you’ll need:

• A full, clean driving license held for at least 12 months.
• To be aged 21 or over (due to insurance requirements).
• A calm, professional demeanour and the ability to thrive under pressure.

Why Join Us on This Journey

At West Midlands Metro, we’re passionate about growth, sustainability, and making a real impact on the community.

Whether you’re seeking full-time hours or a flexible job share role, we’ve got the perfect fit for you.

We’ll provide all the training you need to steer your way into this new adventure – and we’ll support you every step of the way.

Take the first step, toward your exciting new career today! Mind that gap!

Click APPLY now to join the West Midlands Metro team and be part of a brighter future in urban transportation!

No agencies please.

This vacancy will remain open for up to 6 weeks from the date of publication. However, please note that we reserve the right to close the posting earlier if we identify suitably qualified candidates to move forward in the selection process.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software, hardware, and online platforms.
• Guide customers through troubleshooting steps, providing clear and concise instructions.
• Escalate complex technical issues to the appropriate internal teams when necessary.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Identify recurring customer issues and provide feedback to the product development team for potential improvements.
• Contribute to the development and maintenance of a comprehensive knowledge base of FAQs and troubleshooting guides.
• Proactively identify opportunities to improve the customer experience and service delivery.
• Meet or exceed key performance indicators for customer satisfaction, response times, and resolution rates.

• Proven experience in a customer service or technical support role.
• Strong understanding of common technical issues and troubleshooting methodologies.
• Excellent verbal and written communication skills, with a clear and confident tone.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a busy environment.
• Experience with (mention specific software/products relevant to the fictional company, e.g., SaaS platforms, specific hardware) is a plus.
• A strong desire to learn and adapt to new technologies and products.
• Ability to work effectively as part of a team.
• High school diploma or equivalent required; further education or certifications are advantageous.

Join our Team as a Customer Service & Sales Representative ( A valid driver's licence and access to reliable transportation ) - Full time only

Are you a dynamic and results-driven individual with a passion for sales? Do you thrive on meeting new people and building lasting relationships? If so, we have an exciting opportunity for you!

As a Customer Service & Sales Representative , you will:

• Engage with p.

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• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support