What Jobs are available for Customer Service in West Sussex?
Showing 8 Customer Service jobs in West Sussex
Customer Support
Posted today
Job Viewed
Job Description
End Date
Friday 17 October 2025
Salary Range
£25,000 - £5,000
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are worked
Job Description Summary
A full-time branch-based opportunity working 35 hours per week.
Job Description
JOB TITLE: Customer Support
LOCATION: Bury . Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 35 hours a week, including Saturdays
WORKING PATTERN: Full-time
SALARY: £2 000 increasing to 5,750 after 6 months in role
We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn 0,750 for our highest skill level.
About this opportunity
You'll begin your journey in one of our branches, providing face-to-face support to our customers. You'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.
Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media, web-chat and remote advice video calls)
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we don't just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.
Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What you'll need
- Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
- If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday (increases over time), with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Is this job a match or a miss?
Customer Service Administrator
Posted today
Job Viewed
Job Description
Customer Service Administrator - Up to £28k
- Salary: £8k per year
Hours
- Monday-Friday, 9am - 5pm (full time in the office)
Are you a dynamic and motivated insurance professional looking to take the next step in your career? We are on the hunt for a talented Customer Service Administrator to join our clients vibrant team in Haywards Heath This is your chance to be part of a leading insurance provider, where your contributions will make a real difference.
Why Join Our Client?
- Exciting Opportunities: Work in a fast-paced environment with a variety of clients and sectors.
- Supportive Culture: Collaborate with a team of passionate professionals who love what they do
- Career Growth: They believe in nurturing talent and providing clear paths for advancement.
The role of Customer Service Administrator - Up to 8k:
- Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
- Develop and implement effective strategies to drive growth and profitability.
- Conduct thorough risk assessments and provide expert advice on coverage options.
- Collaborate with other departments to secure the best terms and conditions for our clients.
- Stay informed about industry trends, market conditions and regulatory changes to provide the best service possible.
The ideal Customer Service Administrator - Up to 8k:
- A minimum of 3 years of experience in Customer Service within an office.
- Strong communication and negotiation skills, with an ability to build rapport with clients.
- Proven ability to manage multiple accounts and deadlines effectively.
- A proactive approach to problem-solving and a keen eye for detail.
Is this job a match or a miss?
Customer Service Agent
Posted 14 days ago
Job Viewed
Job Description
Key Responsibilities:
Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.Qualifications:
Education: High school diploma or equivalent required; college degree is a plus.Experience: Previous customer service experience or similar roles is beneficial.Skills:
Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Patience and professionalism in handling challenging situations.Strong organizational skills and attention to detail.Proficiency with customer service software, CRM tools, and Microsoft Office Suite.Ability to manage multiple tasks in a fast-paced setting.What We Offer:
Competitive pay and a comprehensive benefits package.Opportunities for growth and career development.A supportive and collaborative team environment.Employee discounts on company products and services. How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.Is this job a match or a miss?
Customer Service Specialist
Posted 310 days ago
Job Viewed
Job Description
Job Title: Customer Service Specialist
Industry: Manufacturing
Full-time, 37.5 hours per week
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy problem-solving? We are looking for a dedicated and driven Customer Service Specialist to join our dynamic team at a leading manufacturing business within the health and beauty industry.
About Us:
We are a renowned and innovative manufacturer with a reputation for delivering high-quality health and beauty products to global markets. With decades of expertise and a commitment to excellence, we pride ourselves on creating trusted partnerships with some of the world’s leading brands. Our state-of-the-art facilities and strong emphasis on sustainability set us apart, ensuring that we remain at the forefront of the industry.
Role Overview:
As a Customer Service Specialist , you will be the first point of contact for our valued clients, helping to ensure smooth communication and resolution of any inquiries. You’ll play a key role in maintaining our reputation for excellence by providing efficient, friendly, and accurate service to both new and existing customers.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and support with OTIF delivery.
- Handle customer complaints and resolve issues in a professional and empathetic manner.
- Process orders, manage returns, and ensure timely communication on delivery updates.
- Deal with customer demand including firms PO’s.
- Collaborate with internal teams, including production, quality, and sales, to ensure a seamless customer experience.
- Keep accurate records of customer interactions and follow up on open cases.
- Support the sales team with administrative tasks and customer account management.
- Continuously strive to improve the customer experience by identifying areas for process enhancement.
What We’re Looking For:
- Proven experience in a customer service role, within a manufacturing or product-driven environment.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- A problem-solving mindset with a keen attention to detail.
- Ability to remain calm and professional under pressure.
- Familiarity with CRM systems and Microsoft Office tools.
- A team player who thrives in a collaborative environment.
Is this job a match or a miss?
Customer Service Executive
Posted 459 days ago
Job Viewed
Job Description
Job Title - Customer Service Executive
Reports to - Customer Services Team Leader
Department - Operations
Salary - £25,000
Location - Shoreham by Sea/Bellshill
Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.
We are now recruiting for a Customer Service Executive.
As part of the team, you'll be responsible for delivering exceptional Customer Service support to Focus Group customers.
Principal Responsibilities
- Manage incoming telephone calls & email correspondence from customers
- Identify, investigate and resolve a query, complaint or general enquiry from customers
- Communicate with customers moving to other providers with the aim to maintain services
- Meet set targets & expectations for ensuring the best possible customer experience
- Record and track interactions with customers on the Focus Group CRM system
- Follow industry & company guidelines in relation to a customers’ contract with Focus Group
- Keep up to date with industry regulatory changes
- Keep up to date with any changes Focus Group make
Requirements
- Proven track record of delivering a high level of customer care & service
- High standard of phone skills and written communication, including numerical skills
- Problem solving
- Multi-tasking
- Organised and motivated
- Ability to work on their own and within a team environment
- Competent PC skills; email, word, CRM packages
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.
IND1
Is this job a match or a miss?
Customer Care Representative (Order Management)
Posted today
Job Viewed
Job Description
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Radiometer, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. We're a team that celebrates diverse ideas and continuous improvement. Here, you'll find a place to grow and make a real impact, with your unique perspective driving us forward in improving patient care. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.
Learn about the Danaher Business System ( which makes everything possible.
The Customer Care Representative (Order Management) is responsible for ensuring accurate order processing, delivering customer service that exceeds customer expectations and providing a prompt and accurate handling of customer credit claims.
This position reports to the Customer Care Team Leader and is part of the Customer Care Team located in Crawley, West Sussex and will be an on-site role.
In this role, you will have the opportunity to:
+ Improve customer experience
+ Enhance and add new skills
+ Participate in process improvements
The essential requirements of the job include:
+ Minimum GSCE English and Mathematics at Grade C or higher
+ A proven background in customer service
+ Call handling experience
It would be a plus if you also possess previous experience in:
+ CRM system experience
+ Intermediate skills in MS Word, Excel and Outlook
Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Is this job a match or a miss?
Customer Support / Admin Support Roles
Posted today
Job Viewed
Job Description
Customer Support / Admin Support Roles
Multiple roles from Entry level to Experienced
Immediate Start
£25k-£35k dep on exp
Based local to Guildford, Surrey
We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.
Would suit either recent Graduates or someone with some office based experience in administration/customer services.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Is this job a match or a miss?
Be The First To Know
About the latest Customer service Jobs in West Sussex !