1829 Customer Service jobs in West Yorkshire
Customer Service Representative
Posted today
Job Viewed
Job Description
Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.
Client Details
Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.
Description
As a Customer Service Representative you will be first point of contact for customers handling a range of queries in relation to the products the business offers and will be taking and processing orders.
You will be supporting customers throughout the whole journey working to help with stock queries, deliveries and advising customers of any back order dates.
The role be supporting with complex queries and any complaints working to resolve these quickly and efficiently ensuring the highest level of service.
Administrative duties will also be involved and keeping customer records updated.
Profile
Previous customer service/sales order processing experience
Confident telephone manner and excellent communication skills
A keen eye for detail and organisation
The ability to work in a fast paced environment
Able to work as part of a team and independently
Job Offer
Salary of 27000+ reputable manufacturing business in Wakefield+ fabulous name within their market leading business within this area+ excellent training and support+ good progression and development opportunities+ central location+ free parking+ excellent benefits+ family feel team and culture+ exciting time to join the business+ immediate interview
Customer Service Representative
Posted today
Job Viewed
Job Description
Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.
Client Details
Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.
Description
As a Customer Service Representative you will be first point of contact for customers handling a range of queries in relation to the products the business offers and will be taking and processing orders.
You will be supporting customers throughout the whole journey working to help with stock queries, deliveries and advising customers of any back order dates.
The role be supporting with complex queries and any complaints working to resolve these quickly and efficiently ensuring the highest level of service.
Administrative duties will also be involved and keeping customer records updated.
Profile
Previous customer service/sales order processing experience
Confident telephone manner and excellent communication skills
A keen eye for detail and organisation
The ability to work in a fast paced environment
Able to work as part of a team and independently
Job Offer
Salary of 27000+ reputable manufacturing business in Wakefield+ fabulous name within their market leading business within this area+ excellent training and support+ good progression and development opportunities+ central location+ free parking+ excellent benefits+ family feel team and culture+ exciting time to join the business+ immediate interview
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
**Contract:** Permanent
**Location** : Leeds, LS11 5BD
**Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend.
**Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
**Your responsibilities will include:**
Provide excellent customer service over the phone, email and webchat.
Identifying opportunities to promote additional services to the customer.
Resolve any customer complaints and queries.
Help shape our culture by demonstrating our core values.
Attending training sessions to continuously improve knowledge and performance.
**What we are looking for:**
A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
An empathetic approach to customers in difficult situations.
Being able to adapt and work in a fast-paced environment.
A clear understanding of what good service looks like.
You will need to demonstrate a positive & professional telephone manner.
Good verbal, writing & communication skills.
**What we offer you:**
29 days paid holiday per annum (inclusive of
Customer Service Representative
Posted 9 days ago
Job Viewed
Job Description
We are currently recruiting for a Customer Service Care Representative to join our customer support team at our head office located in Heywood.
**Working Hours:** Monday to Friday on rolling shifts 8:00 - 16:30, 8:30 - 1700, 9:00 - 1730. Weekend work might be required to meet customer demands at our busiest time.
The role consists of working with one of our depots and being a customer service contact for each customer at that depot. You will be our 1st point of contact via telephone or email to deal with delivery queries, chasing of bookings, ETA's and pods.
Each customer has a service KPI you will be responsible for maintaining that KPI and escalation when necessary any repeat issues and under performance of a KPI. You will work side by side our cold stores and transport ensuring the customer is serviced correctly and communicating efficiently.
**In this role you will:**
+ Plan and coordinate multiple orders across several customers daily.
+ Support the day-to-day transportation operations, including shipment planning, load consolidation, and the import/export process. Provide customer support for Lineage Transportation Team.
+ Maintain commitment and positive relationship with customers.
+ Resolve any issues
+ Collecting and analysing customer feedback
+ Set pick up's/delivery appointments based on service and schedule requirements.
+ Interface with customer base to facilitate problem resolution and improvement opportunities.
+ Ensure carrier/customer accessorial costs are communicated timely.
+ Monitor carrier performance and recommend routing changes as needed.
+ Evaluate carrier alternatives and tender freight based on cost/service requirements.
**What are we looking for?**
+ Professional customer services and organisation skills
+ Strong eye for attention to detail
+ Excellent verbal and written communication skills
+ Self-motivated, team player with the ability to use own initiative
+ Administration skills - Knowledge on warehouse system software
+ Good numeracy and literacy skills
+ PC Literate including MS
+ Knowledge of customer care in shipping and transportation
**What's in it for me?**
+ A permanent opportunity with a direct employer; we will not employ you through an agency.
+ Opportunity to develop a career within an industry leading global company.
+ Free onsite car park.
+ Support your emotional well-being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice.
**Why Lineage?**
We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.
At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain.
Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.
We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. At Lineage we also recognise that Ex-Military, veterans, and military families have great experience with transferable skills and core values that can add significant value to our organisation.
**Benefits**
As a Lineage team member, we aim to provide everything you and your family need to thrive. That's why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us - plus generous financial rewards when you successfully refer new employees. This is enhanced by recognition schemes (so that your hard work won't go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.
Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice. With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.
More vacancies in the Netherlands ( sure which role is right for you? Let us do the work! Share your contact information and a resume or CV. A member of our recruiting team will reach out to you to explore roles we think could be a good match.
At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world.
Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day.
Working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain.
If you are having trouble applying, contact our Human Resources team here: Contact Us | Lineage Logistics ( Lineage Logistics, helping to feed the world is more than a job - it's a purpose we live every day. Lineage is one of the world's leading temperature-controlled logistics companies. Driven by our core values, we're reimagining the global food supply chain.
Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company's leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company's annual list of the World's Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide.
As part of the Lineage family, you'll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.
Customer Service Representative
Posted 15 days ago
Job Viewed
Job Description
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
**Contract:** Permanent
**Location** : Leeds, LS11 5BD
**Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend.
**Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
**Your responsibilities will include:**
Provide excellent customer service over the phone, email and webchat.
Identifying opportunities to promote additional services to the customer.
Resolve any customer complaints and queries.
Help shape our culture by demonstrating our core values.
Attending training sessions to continuously improve knowledge and performance.
**What we are looking for:**
A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
An empathetic approach to customers in difficult situations.
Being able to adapt and work in a fast-paced environment.
A clear understanding of what good service looks like.
You will need to demonstrate a positive & professional telephone manner.
Good verbal, writing & communication skills.
**What we offer you:**
29 days paid holiday per annum (inclusive of
Customer Service Representative
Posted today
Job Viewed
Job Description
Customer Service Representative
Posted today
Job Viewed
Job Description
As a Customer Service Representative, you will handle customer queries via phone, email, and chat, ensuring a positive and satisfactory experience. Your responsibilities include troubleshooting problems, providing information, processing returns or exchanges, and escalating complex issues when necessary. The ideal candidate possesses excellent communication skills, a patient and empathetic demeanor, and a strong ability to multitask and resolve problems effectively. You should be proficient in using customer relationship management (CRM) software and have a genuine desire to help people. This role requires self-motivation, excellent time management skills, and the ability to work independently while contributing to a collaborative remote team environment. This is an excellent opportunity to build a career in customer support with a growing company, offering flexibility and development.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and live chat.
- Provide accurate information about products, services, and company policies.
- Troubleshoot customer problems and offer effective solutions.
- Process orders, returns, and exchanges according to company procedures.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to the appropriate departments or supervisors.
- Maintain a high level of customer satisfaction.
- Adhere to quality assurance standards and service level agreements.
- Contribute to team goals and continuously improve customer service processes.
- Identify and suggest improvements for products and services based on customer feedback.
Qualifications:
- High school diploma or equivalent; associate's degree is a plus.
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in computer usage and experience with CRM software.
- Ability to work independently and manage time effectively in a remote setting.
- Patient, empathetic, and customer-focused attitude.
- Ability to adapt to changing processes and technologies.
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Customer Service Support
Posted today
Job Viewed
Job Description
Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.
Client Details
Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.
Description
- Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
- Ensure all relevant data is accurately recorded in the CRM system.
- Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
- Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
- Develop proficiency in product costing and pricing using the company price list.
- Provide support and act as a deputy for Sector Managers during their absence.
- Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
- Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
- Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
- Issue Purchase Orders for goods and transportation as required.
- Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
- Adhere to the company's Quality Assurance procedures.
- Facilitate effective communication across departments to maintain high levels of customer satisfaction.
- Fully understand client needs, build strong relationships, and provide excellent customer support.
- Report and resolve any problems or complaints promptly.
- Understand team roles and provide cover when necessary.
- Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
- Generate Certificates of Conformity as per company protocols when needed.
- Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
- Maintain the warehouse schedule for incoming goods and outbound shipments.
- Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.
Profile
A successful Customer Support professional should have:
- Previous experience in a similar role.
- Strong knowledge of export/supply chain.
- Strong communication and interpersonal skills.
- Proficiency in using customer relationship management (CRM) systems or similar tools.
- Problem-solving abilities and a customer-focused mindset.
- Attention to detail and organisational skills.
- Ability to work independently and as part of a team.
- Flexibility to adapt to changing priorities and workloads.
Job Offer
- Competitive salary of approximately 26,000 to 28,000 per annum.
- Supportive work environment.
- On site parking
- 24 days annual leave
- Benefits package
Customer Service Support
Posted today
Job Viewed
Job Description
Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.
Client Details
Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.
Description
- Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
- Ensure all relevant data is accurately recorded in the CRM system.
- Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
- Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
- Develop proficiency in product costing and pricing using the company price list.
- Provide support and act as a deputy for Sector Managers during their absence.
- Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
- Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
- Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
- Issue Purchase Orders for goods and transportation as required.
- Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
- Adhere to the company's Quality Assurance procedures.
- Facilitate effective communication across departments to maintain high levels of customer satisfaction.
- Fully understand client needs, build strong relationships, and provide excellent customer support.
- Report and resolve any problems or complaints promptly.
- Understand team roles and provide cover when necessary.
- Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
- Generate Certificates of Conformity as per company protocols when needed.
- Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
- Maintain the warehouse schedule for incoming goods and outbound shipments.
- Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.
Profile
A successful Customer Support professional should have:
- Previous experience in a similar role.
- Strong knowledge of export/supply chain.
- Strong communication and interpersonal skills.
- Proficiency in using customer relationship management (CRM) systems or similar tools.
- Problem-solving abilities and a customer-focused mindset.
- Attention to detail and organisational skills.
- Ability to work independently and as part of a team.
- Flexibility to adapt to changing priorities and workloads.
Job Offer
- Competitive salary of approximately 26,000 to 28,000 per annum.
- Supportive work environment.
- On site parking
- 24 days annual leave
- Benefits package
Customer Service Advisor
Posted today
Job Viewed
Job Description
Claims Assessor (Customer Service) – Private Medical Insurance
Starting salary between £25,100 – £8,500 (depending on hours, location, skills and experience)
Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period).
However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract which has an enhanced salary of up to 1,200 (after the initial 18 week training period)
Flexible shift pattern between Monday – Friday: 08:00 – 18:30, and 1 Saturday shift every 6 weeks: 09:00 – 13:00
Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care and are driven to give it their all every single day. People like you!
We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.
A bit about the job
You will be answering inbound calls to support and guide customers through their health claims journey. Whether it’s overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need, when they need it.
Skills and experience we’re looking for
Excellent communication skills and previous experience in a customer service-related role
The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty
A good fact finder – you will ask the right questions at the right time to get the customer’s claim processed in the most efficient way
Meticulous and detail orientated – checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim
Knowledge of insurance products / financial services would be great, but not essential
What you’ll get for this role
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary between £25,100 – £28,500 ( pending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to 1,200.
Bonus opportunity - 6% o f annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
25 days holiday plus