644 Customer Service jobs in Worthing

Are you an organised and customer-focused individual with a knack for administrative support? Join our client's team as a Customer Service Administrator, where you'll be instrumental in ensuring the smooth functioning of the service department. This role is ideal for someone who thrives in a dynamic environment, excels in customer service, and enjoys managing various tasks with precision.

Key Benefits and Perks:

• Salary up to 25,000 (DOE)
• Fixed-term contract with possibility of going perm (6 month FTC)
• Standard office hours, Monday to Friday - hybrid after training
• Generous holiday allowance plus bank holidays
• Company pension scheme
• Opportunity to be part of a growing business with a positive work culture
• Free on-site parking

Customer Service Administrator Responsibilities:

• Efficiently manage customer enquiries via phone and email
• Coordinate and schedule engineers' tasks for optimal productivity
• Prepare and follow up on customer invoices and payments
• Build strong relationships with customers while managing their accounts
• Process parts requests accurately and promptly
• Collaborate effectively with service engineers and customers
• Prioritise tasks to meet deadlines in a fast-paced environment
• Update customer portals with relevant information
• Fulfil other duties as assigned by the company

Customer Service Administrator Essential Skills:

• Proactive with meticulous attention to detail
• Self-motivated team player with excellent communication skills
• Strong literacy and numeracy abilities
• Basic computer proficiency (training provided)
• Proficient in Microsoft Office suite
• Comfortable working in a fast-paced environment

Desirable:

• Previous experience in a busy service department is advantageous

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Lloyd Recruitment Services is an equal opportunities employer and acts as a recruitment agency for this vacancy.

The Customer Service Administrator will play a pivotal role in the manufacturing and production industry, ensuring seamless communication and administrative support for clients and stakeholders. This temporary position, based in Worthing, requires a detail-oriented individual with strong organisational skills and a commitment to excellent service.

Client Details

This opportunity is with a small-sized organisation within the manufacturing and production sector. The company is known for its focus on delivering high-quality services and maintaining strong relationships with its clients and partners.

Description

As a Customer Service Administrator your responsibilities will include:

• Respond promptly to customer enquiries via email and phone, ensuring a professional and helpful approach.
• Maintain and update customer records accurately within the company's database system.
• Coordinate and schedule appointments with clients and stakeholders as required.
• Provide administrative support to the wider customer service team, including document preparation and filing.
• Handle incoming communication, directing queries to the appropriate department or individual.
• Assist with resolving customer issues, escalating more complex cases to senior team members.
• Support the delivery of exceptional service standards across all customer interactions.

Profile

A successful Customer Service Administrator should have:

• Proven experience in an administrative or customer service role
• Strong communication skills, both written and verbal, with a professional telephone manner.
• Excellent organisational abilities and attention to detail.

Job Offer

• An hourly rate of approximately 13 - 14.50 per hour
• Opportunity to work a couple of days from home, once trained!
• A temporary position offering flexibility and the opportunity to gain experience in the sector.
• Opportunities to develop skills in customer service and administration

Customer Service Advisor ,from 25,500, Burgess Hill, West Sussex, 8:30am-5:30pm, Full time, Permanent, 20 days holiday + bank holidays + birthday off, Healthcare scheme after 1 year, Pension, Training & development opportunities

The Role
We are seeking a professional and customer-focused Customer Service Advisor to join a dynamic Client Services team within a well-established company specialising in the manufacturing of vehicle livery. Based in Burgess Hill, this permanent full-time role is key to delivering exceptional service to both new and existing customers, ensuring a smooth and positive client journey from enquiry to after-sales support.

Reporting to the Client Services Manager, the successful candidate will be the first point of contact for client communications, process crash part orders, and contribute to customer satisfaction and retention.

• Act as the first point of contact for customer enquiries, ensuring prompt and accurate responses
• Promote company services and recommend relevant products where appropriate
• Process crash part orders accurately and efficiently
• Resolve customer issues and enquiries via phone and email in a professional and timely manner
• Liaise with internal departments to align customer expectations with production timelines
• Complete documentation accurately and follow internal procedures
• Conduct post-installation follow-ups to ensure satisfaction and manage feedback
• Handle online orders and provide ongoing service support
• Maintain current knowledge of company products and services (training provided)

Requirements
Applicants should have previous experience in a customer service or client-facing role and demonstrate excellent written and verbal communication skills. A professional, flexible and proactive approach is highly desirable, alongside the ability to manage multiple priorities. Strong administrative skills, problem-solving ability, and a team-oriented mindset are also essential.

Competence in Microsoft Office (Excel, Word, Outlook) is highly desirable, as is a minimum of GCSE Grade C or above in English and Maths (or equivalent).

This role could suit someone who has worked as a Customer Support Advisor, Client Relationship Coordinator, or Sales Administrator.

Company Information
This is an opportunity to join a growing business within the vehicle livery manufacturing sector. The company prides itself on delivering high-quality, bespoke solutions and exceptional customer service. With a collaborative and supportive team culture, they value innovation, continuous improvement, and professional development.

Package

• Competitive salary (from 25,500 depending on experience)
• 8:30am-5:30pm, Monday to Friday
• 20 days holiday plus bank holidays and your birthday off
• Company pension scheme
• Healthcare scheme available after one year
• Cycle to work scheme
• Canteen facilities
• Company events
• Ongoing training and development

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

Customer Service Advisor

Burgess Hill, Temporary (8 weeks), 12.21 p/h (+ 1ph attendance bonus), Monday to Friday 9am - 6pm, pension, holiday

The Role

Due to continued success, our client, a well-established outsourced contact centre, based centrally in Burgess Hill, has a fantastic opportunity for a number of Temporary Customer Service Advisors to join their dynamic team.

This role is starting on Monday 1st September. Initially this is for an 8 week assignment, but there is potentially temp-to-perm opportunity if our clinet's requirementes extend and there is a good mutual fit.

Working alongside a team of experienced customer service representatives, you will be responsible for working on behalf of a business who deliver prescription medication to customers, making calls to schedule their deliveries and collections, and receiving calls in relation to this.

• Making outbound calls to customers to arrange delivery of prescription medications
• Updating a centralised database with information gained within the calls

Requirements

We would expect the successful Customer Service Advisor to have excellent communication skills and an enjoyment for engaging with customers. You will be empathetic in your communication style and be comfortable speaking with sometimes vulnerable customers. Due to the nature of the work, you will need to undertake a DBS check (funded by the Company). You will be comfortable using computers and picking up new systems, with a particular ability to convey and record information accurately. Previous office experience would be ideal, but not essential as full training can be given to those with the right attitude. This role could suit someone who has worked as Customer Service Advisor, Call Centre Agent, Customer Representative.

Company Information

Our client are a well-established business with 20 years' experience in providing call centre operations to a wide variety of businesses. You will be joining a dynamic team and part of a business who value their staff. They are centrally located in Burgess Hill only a 3 minute walk from the mainline train station.

Package

12.21 p/h (+ 1ph attendance bonus) (permanent salary would be 25,396.80 + attendance bonus of up to 2080 per year)

Monday to Friday 9am - 6pm

Weekly pay (for the first 12 weeks)

Holiday pay

Pension

Travail Employment Group is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

Location:  Horsham (On-Site)

Job Summary

Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers’ needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.

Personal Specification:

- Good organisational and planning skills

- Ability to work under pressure to tight deadlines

- A positive, can do attitude

- Great attention to detail

- A team player with interpersonal and collaboration skills

- Able to demonstrate prioritisation skills when multi-tasking

- Customer focussed role

- Pleasant telephone manner

- Ability to work collaboratively with third parties to supply consumable items

- Strong IT literacy and a keen interest in exploring AI and automation solutions

- Entry-level role, no previous experience required

Some key responsibilities:

- Collecting and inputting accurate meter readings from a variety of sources

- ProACTive identification of customer consumable requirements

- Key stakeholder in the implementation of the EDI ordering system

- Identification of unusual patterns of consumable or device usage

- Ordering of toner and other consumable items

- Answering calls from customers

What we offer:

- Excellent induction & training program

- 23 days annual leave plus bank holidays

- Free onsite parking

- Pension scheme

- Eye care scheme

The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required, and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.

The Customer Service Administrator will play a pivotal role in the manufacturing and production industry, ensuring seamless communication and administrative support for clients and stakeholders. This temporary position, based in Worthing, requires a detail-oriented individual with strong organisational skills and a commitment to excellent service.

Client Details

This opportunity is with a small-sized organisation within the manufacturing and production sector. The company is known for its focus on delivering high-quality services and maintaining strong relationships with its clients and partners.

Description

As a Customer Service Administrator your responsibilities will include:

• Respond promptly to customer enquiries via email and phone, ensuring a professional and helpful approach.
• Maintain and update customer records accurately within the company's database system.
• Coordinate and schedule appointments with clients and stakeholders as required.
• Provide administrative support to the wider customer service team, including document preparation and filing.
• Handle incoming communication, directing queries to the appropriate department or individual.
• Assist with resolving customer issues, escalating more complex cases to senior team members.
• Support the delivery of exceptional service standards across all customer interactions.

Profile

A successful Customer Service Administrator should have:

• Proven experience in an administrative or customer service role
• Strong communication skills, both written and verbal, with a professional telephone manner.
• Excellent organisational abilities and attention to detail.

Job Offer

• An hourly rate of approximately 13 - 14.50 per hour
• Opportunity to work a couple of days from home, once trained!
• A temporary position offering flexibility and the opportunity to gain experience in the sector.
• Opportunities to develop skills in customer service and administration

The Customer Service Assistant is responsible for accurately creating and maintaining customer sales orders within the IQ system. They also provide timely updates to customers, respond to enquiries, and help resolve issues related to deliveries and returns.

The main goal of this role is to ensure customer orders are fulfilled correctly and delivered on time.

Customer Service Assistant responsibilities:

• Enter customer orders into the system, ensuring accuracy and compliance with procedure.
• Assign stock to ordersbased on specific requirements.
• Monitor and manage ordersthat are unallocated or on hold, resolving issues as needed.
• Process customer returnsby creating credit notes and replacement orders.
• Respond to customer enquirieswith updates on order progress, complete customer order books via spreadsheets or portals, and generate internal versions as agreed.
• Coordinate with Procurement, Goods Inwards, and Despatch teamsto ensure timely receipt of deliveries and dispatch of customer orders taking full ownership of resolving customer issues.
• Track and report Key Performance Indicators (KPIs)to support continuous improvement efforts.
• Review Master Ordersto ensure they are being used correctly and that Sales Coordinators engage with customers when needed.

Skills & experience required:

• Demonstrates strong attention to detail and takes initiative to complete tasks independently.
• Builds positive relationships with customers, even in challenging situations, through effective communication and empathy.
• Listens actively and advocates for customer needs
• Manages time well and prioritizes tasks effectively to support team goals.
• Confidently uses company systems and customer portals to access and manage information.
• Skilled in creating and working with documents and spreadsheets.
• Maintains high standards of accuracy, consistency, and completeness in all administrative work.
• Efficiently handles large workloads with ease and professionalism.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

Are you an organised and customer-focused individual with a knack for administrative support? Join our client's team as a Customer Service Administrator, where you'll be instrumental in ensuring the smooth functioning of the service department. This role is ideal for someone who thrives in a dynamic environment, excels in customer service, and enjoys managing various tasks with precision.

Key Benef.

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