1212 Customer Services jobs in Essex

• As the first point of contact for customer enquiries, you will provide accurate information and resolve queries via telephone, email, and webchat. You will play a vital role in ensuring customer satisfaction, handling sensitive issues with professionalism and empathy, and maintaining accurate records using the Bartec system.

• Respond to enquiries about the Food Waste Service across multiple channels.
• Deliver courteous, professional, and empathetic support.
• Manage sensitive situations and de-escalate conflict when necessary.
• Accurately record customer interactions and service requests in Bartec.
• Ensure compliance with safeguarding policies and data protection legislation.

• Strong working knowledge of Microsoft Office packages.
• Experience in a customer-focused environment.
• Knowledge of local government services (desirable).
• Experience handling sensitive and confidential information.
• Excellent written and verbal communication skills.
• Ability to listen actively and resolve multiple queries efficiently.

Customer Service Administrator Temp Contract till October

Location: Chelmsford (On site working)

Hours: 37.5 hours a week, Monday - Friday (Saturday on a rota basis with a day off in the week)

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where your skills can truly shine? If so, we have the perfect opportunity for you to join our vibrant team as a Customer Service Advisor !

Role Summary:
As the first point of contact for our customers, you will play a pivotal role in shaping their experience with our brand. You will assist customers with inquiries, check orders, provide product recommendations, and resolve any complaints they may have. Your goal? To exceed customer expectations while adhering to company policies and GDPR requirements.

Key Responsibilities:

• prioritise and process customer inquiries through email, chat, instant messaging, and phone.
• Maintain accurate customer records while ensuring confidentiality and compliance with GDPR.
• Communicate effectively to answer queries, suggest products, and resolve issues.
• Collaborate with our operations and quality teams to ensure accurate order fulfilment.
• Liaise with third-party couriers to manage customer expectations regarding delivery.
• Determine the root cause of customer issues and resolve them efficiently.
• Convey technical product information clearly to enhance customer understanding.
• Handle complaints with empathy and professionalism.
• Provide information about company policies, deals, and promotions.
• Contribute to team tasks and initiatives as requested by your manager.

What We're Looking For:
Must-haves:

• Fluent in both verbal and written English, with strong spelling, punctuation, and grammar skills.
• Basic IT skills, including proficiency in MS Office (Teams, Outlook, Excel, Word).
• Previous customer service experience.

Skills, Knowledge, and behaviours:

• Manage customer expectations while delivering top-notch service.
• Demonstrate excellent interpersonal skills in demanding situations.
• Communicate clearly and empathetically through various channels.
• Navigate multiple systems confidently to support inquiry resolution.
• Exhibit strong attention to detail and active listening skills.
• Proactively identify and resolve issues.
• Own and prioritise tasks to achieve personal and team goals.
• Build positive relationships within and across teams.
• Adapt to new technologies and support business implementations.
• Embrace feedback constructively for continuous improvement.

Why Join Us?

• Be part of a dynamic and expanding organisation that values your contributions.
• Work in a supportive environment that encourages growth and development.
• Enjoy the flexibility of hybrid working arrangements.
• Join a team that thrives on collaboration and celebrates success together!

If you're ready to make a difference and grow your career in a lively atmosphere, apply now to become our next Customer Service Advisor! We can't wait to meet you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Relationship Manager Required for luxury residential care home

This is a fantastic opportunity for someone with experience in the sector to join a high-quality luxury care provider in one of their latest homes.

Responsibilities (include but are not limited to)

Your role will be to engage and build rapport with the local community in order to market the home, drive enquiries, support customers in their journey from enquiry to move in and grow the care home occupancy. The role includes:

• Lead generation and pipeline management
• Relationship management with key contacts
• Identifying new sales and marketing opportunities
• Co-ordination of all sales events and exhibitions
• Managing the customers experience from enquiry to move in
• Administration and collation of information from customers
• All general sales and marketing enquiries

Requirements

• Previous experience in a Customer Relations within the sector
• IT literate including social media

Remuneration

• 50,000 + bonus scheme

For more information, please contact Lisa Miller-Kirwan at Bright Selection Ltd.

Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.

Customer Relationship Manager Required for luxury residential care home

This is a fantastic opportunity for someone with experience in the sector to join a high-quality luxury care provider in one of their latest homes.

Responsibilities (include but are not limited to)

Your role will be to engage and build rapport with the local community in order to market the home, drive enquiries, support customers in their journey from enquiry to move in and grow the care home occupancy. The role includes:

• Lead generation and pipeline management
• Relationship management with key contacts
• Identifying new sales and marketing opportunities
• Co-ordination of all sales events and exhibitions
• Managing the customers experience from enquiry to move in
• Administration and collation of information from customers
• All general sales and marketing enquiries

Requirements

• Previous experience in a Customer Relations within the sector
• IT literate including social media

Remuneration

• 50,000 + bonus scheme

For more information, please contact Lisa Miller-Kirwan at Bright Selection Ltd.

Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.

Customer and Support Services Manager

Boden Group is excited to partner with a leading business in the built environment sector in search of a talented Customer and Support Services Manager.

Do you thrive in a fast-paced environment, motivating teams, streamlining processes, and delivering exceptional support across service streams? This is your chance to lead a central office function supporting major facilities contracts—managing customer service, administration, and training coordination all under one roof.

Your Role in a Nutshell

You’ll oversee the heart of operations: leading three teams, driving high-performance standards, and ensuring seamless service delivery. As a key strategic voice, you’ll liaise across the business to elevate operations and deliver powerful insights through regular KPI reporting.

What you'll be owning:

• Team leadership across Customer Service Centre, Administration, and Training Coordination
• HR responsibilities including recruitment, training, performance management, and weekly team progression
• Supporting contract mobilisation and changes in delivery requirements
• Improving working practices and exploring tech-based solutions for process efficiency
• Financial oversight: payment processes, PO management, and supplier queries
• Preparing reports for senior stakeholders to drive compliance and operational clarity
• Day-to-day office management, including handling sensitive and confidential data

What You Bring

You’re organised, positive, and confident leading multi-functional teams. You love driving improvement without compromising quality and enjoy being the glue between operations and support functions.

You’ll also bring:

• Contact centre or similar experience with strong people management credentials
• Finance and procurement process know-how, including PO and query resolution
• Proficiency in Orbit finance systems and MRI Evolution (CAFM)
• High-level communication and reporting skills, both written and verbal
• Microsoft Office whiz, especially Excel, Word, and PowerPoint
• A proactive mindset and ability to shape new working practices

Why Join?

This is a pivotal leadership role in a nationally respected organisation, where your contribution will shape how support services operate and evolve. It's the perfect step for someone ready to take ownership, inspire a team, and leave a lasting operational impact.

Do not hesitate to apply!

Customer Service Manager - Chelmsford

Our client based in Chelmsford is seeking a proactive Customer Service Manager to lead their customer service team in a permanent, full-time role working Monday - Friday 8:00am - 6:00pm. The position offers a salary range of 30,000 to 35,000 per annum, depending on experience. This is a great opportunity to join an established company where you will drive service improvements, develop your team, and elevate the overall customer experience.

Key responsibilities:

• Lead, coach, and develop the customer service team to maintain high performance and customer satisfaction

• Manage escalated customer concerns, ensuring timely and effective resolution

• Design and refine customer service policies and workflows to boost efficiency and service quality

• Monitor key metrics and customer feedback to identify trends and areas for improvement

• Collaborate with other departments to ensure a seamless customer journey

Required skills and experience for this Customer Service Manager position:

• 3-5 years in customer service with experience managing teams

• Strong leadership, communication, and problem-solving abilities

• Familiarity with customer service platforms such as Zendesk

• Experience engaging directly with customers through multiple channels

Benefits:

• Performance-based bonus scheme

• Employee discounts

• Pension plan

If this sounds like the role for you, please send your CV and contact Connor at Prime Appointments for a confidential discussion. #officejobs

Customer Service Advisor- Be the customer's first point of contact and work with a great hire desk team. Join a leading provider of plant and tool hire to the construction and civil engineering sectors to work at their office local to Billericay.

Benefits for the Customer Service Advisor:

• Basic salary of up to £30k! 
• No weekend work!
• 25 days holiday plus bank holidays 
• Pension Scheme
• Company bonus scheme
• Free on-site Parking!
• Company health benefit scheme

Responsibilities of the Customer Service Advisor:

• Dealing with customer enquiries 
• Organising on/off hires of equipment 
• Providing quotations and prices 
• Build and maintain strong relationships with customers 
• Keep the system and records updated on the status of equipment 

The Customer Service Advisor may have experience within hire, rental, builders merchants, plumbing or timber merchants, construction, engineering or related sectors. 

You may have worked as a customer service advisor, order processor, Hire Controller, Service Controller, Service administrator or similar. 

Hit the APPLY button now to be considered or find out more information about this Customer Service Advisor role by calling Gina on (phone number removed) or (url removed)