45,121 Customer Services jobs in the United Kingdom

Are you a process driven Customer Services specialist with experience in services ,manufacturing or engineering who is looking for a new role? Are you confident in working with external customers and internal teams? Are well organised and proactive in progressing customer requirements from initial order through manufacturing and to dispatch? Are you looking for a role with a career development and a route into team management?

Kingscroft has been asked to recruit for a Customer Services specialist for a fast paced manufacturing business. As the ideal candidate you will have had experience of working in an administrative or customer facing role in a services , manufacturing or engineering setting. You will be confident of acting as the focal point for customer orders; liaising closely with sales initially and then through engineering, NPI, manufacturing, quality and dispatch.

The role will include:

• Supporting customers as the focal point for all product and progress queries on placed orders
li>Reviewing customer orders from sales and processing through to production planning
• Contract review customer orders, including processing for shipment. Ensure customer requirements are fulfilled.
• Proactively communicate with customers and suppliers; communicate any anticipated delays and answer any customer concerns.
• Become a product and process specialist so you can provide general information against customer queries
• Manage customers who become inactive and link with sales to reactivate accounts
• Understand and comply with the sales system, process, and maintenance of the contact database.
• Adhere to and comply with the Quality Manual and procedures.
• Development towards leading a customer focused team 

This is a fantastic opportunity to take on a key role for a business that is looking to improve its processes to enable continued growth and expansion. The successful candidate will have great opportunity for future career development with a clear path into management and leading customer services with key international customers.

Please apply today for a confidential discussion on the role.

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Are you an experienced Customer Services Coordinator who is looking to join a growing company for a 1 year FTC? Our client is seeking a candidate who is passionate about delivering a fantastic service to clients and coordinating administration within the business.

The Customer Services Coordinator will:

• Make sure contact with clients via emails, calls, social media etc are handled correctly
• Work towards company policy and procedures
• Record all calls and comments onto the companies database
• Work with the wider teams to make sure a fantastic service is delivered and all clients get what they need
• Provide administrative support for the department
• Carry out satisfaction calls to customers
• Handle and respond to all customer correspondence
• Update weekly reports for managers
• Attend meetings with the team when required

To be considered for the Customer Services Coordinator position you will:

• Have previous customer services experience within an office environment
• Maintain outstanding communication skills both written and verbal
• Work with confidence and be understanding to clients needs
• Be flexible and adaptable
• Work well under pressure and towards tight deadlines

In return our client offers great benefits, a hybrid working policy and free parking!

Customer Services Coordinator

£27,000

Elstree

Our client a leading distribution company operating in the fashion accessory and travel goods sector are seeking an experienced Customer Services Coordinator to join the team

Are you enthusiastic, friendly and do you possess a hands-on attitude? If so, then this might just be a company you would love to work with. The successful candidate will need to show a willingness to learn and a drive to excel.

This a diverse role that is not your standard customer service role. The customer face has changed due to so many sales being generated online. Most of what they now do is generated through email and customer own portals. This has meant that the customer service we offer is mainly generated electronically.

You will be the first point of contact for customers from various points of origin, including buyers, shop floor staff and merchandisers. You will be responsible for taking ownership of processing customer enquiries, orders and repairs while continuously improving customer satisfaction and account management. A key part of this role is to establish & develop excellent product and customer knowledge

Key Responsibilities:

• Dealing with customer and consumer emails, orders, customer portals and repairs generated paperwork.
li>Keeping our customers databases updated.
• Dealing with queries from customers regarding our after-care service including repair issues, product information, availability of product, stockist location.
• Providing information relating to orders, repairs, stock situations, pricing, and product updates to your customers.
• Pro-active in approaching these customers with sales information in order to increase/ maximise selling potential.
• Providing support and information to our sales team, design team and warehouse team.
• Working closely with your team to share information and support each other’s work, assisting in any other ad hoc tasks.
< i>General Duties - Order processing and Invoicing, Stock updating, Administration duties including filing, photocopying.

Skills Required:

• You will need to have a positive and can-do attitude to your work, be conscientious, willing to assist in all areas and be a team player.
• Experience working in a similar role be advantageous. Retail experience would be beneficial, but not essential.
• Organised and adaptable, with a hands-on approach to complete outstanding tasks.
• Attention to detail is vital, organisation and administrative skills are essential.
• You will need to use your time management skills to ensure customers’ requests are handled quickly and efficiently.
< i>Excellent written and verbal communication skills.
• Ability to work effectively as part of a team and independently.
• You will need to be computer literate in Word, Excel, and Outlook. Knowledge of Opera accounting system is desired, but not essential as training will be given.
• Some Customer Services Coordinator experience would be an advantage

This role is office based 5 days a week – no hybrid working . Local applicants preferred as not near any stations only local buses /car drivers can get you to the Business Park

Customer Services Administrator

23,810 per annum, Permanent, 09:00 to 17:00pm M-F, BS16 Emerson's Green, Bristol, 28 days Holiday, Pension, On-site Parking plus more.

Established since 1965, A new opportunity has become available for a customer services administrator to join an engineering business to work within their procurement office. Holding long-standing contracts with national organisations, working within a team of 4 as part of a wider team of 18, the customer services administrator role will see you working within a team orientated culture:

• Acting as one of the first points of contact within the team along with your colleagues to order process
• To procure components from external suppliers within engineer's time scales
• To manage expectations of the engineers of delivery of products
• Input order information and maintain communication throughout
• Email correspondence with the Engineers or contracts providers
• Work with the wider team to ensure smooth running of contracts

The successful customer services administrator will have a need to hold confident IT skills, be communicative, accurate when inputting data and have previous experience from within a contracts administrator, customer services administration or administrator's role. With additional team members, a team leader and an operations manager all there to give you support and full training will be provided.

This national, long standing employer have 27 branches across the country and are highly respected as delivering the highest quality in customer services. Giving the customer services administrator full support in training, you will be given the opportunity to take ownership and responsibility over your work, treated as a valued member of the business and will gain the opportunity to build a rapport directly with engineers.

Their team are inclusive, supportive and fun and ready to welcome a new colleague into their environment.

Benefits Include :

• 28 days holiday including bank holidays (increasing to 33 days)
• Pension
• Christmas office shut-down.
• Working within a personable team spirited environment
• Retail discount scheme and employee rewards scheme
• Life assurance of 2 x salary
• On-site parking

Apply today for immediate consideration - you can also apply direct to (url removed).

For further information, please feel free to call Richard Hughes on (phone number removed) / (phone number removed).

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

A highly successful and well established client of ours are seeking a Customer Service Administrator to join their company. This position would be fantastic for a candidate who is looking to learn and grow with a company that will offer training and full support. The purpose of the role is to support the Sales Manager with any customer service enquiries that come into the office.

The Customer Services Administrator position will:

• Be responsible in providing the highest level of telephone support
• Offer a great service to an existing customer base
• Responding to incoming telephones sales orders
• Handling product enquiries and technical calls
• Processing orders through the latest IT software
• Providing additional administrative support in the office

The Customer Services Administrator will:

• Be educated to A-Level or equivalent with grades C or above
• Maintain excellent communication skills
• Have at least a year of relevant retail or office experience
• Have the willingness to learn
• Be eager and confident
• Maintain fantastic customer service skills

In return my client offers a fun working environment and a busy yet challenging position! Please apply for further information.

Join Our Team as a Customer Services Officer!

Are you ready to make a difference? Our client is seeking 6 compassionate and resilient Customer Services Officers to join their dynamic team at the Civic Centre in Wolverhampton City Centre. This is an excellent opportunity to support residents facing homelessness while working in a vibrant and supportive environment.

Position Details:

• Contract Type: Temporary
• Hourly Rate: 13.26
• Hours: Full Time (37 hours per week)
• Working Pattern: Monday to Thursday: 09:00 - 17:00 and Friday: 09:00 - 16:30
• Work Style: Office-based
• Location: Civic Centre, Wolverhampton

What You'll Be Doing:
As a Customer Service Officer, you will be the first point of contact for residents in need. Your role will involve:

• Taking calls from residents facing challenging circumstances, particularly those experiencing homelessness.
• Providing clear and accurate answers to their queries, ensuring they feel heard and supported.
• Manned reception desk duties, where your kind and caring nature will shine.
• Collaborating with a busy team to ensure service excellence.

What We're Looking For:
To thrive in this role, you should possess the following skills:

• Contact Centre Experience: You have a proven track record in handling customer inquiries with professionalism.
• Resilience: You are able to stay calm and focused in challenging situations.
• Excellent Communication Skills: You express yourself clearly in both written and spoken English.
• Problem-Solving Ability: You can tackle difficult queries with patience and empathy.
• Reception Experience: Your front-line experience enables you to manage a busy reception desk effectively.
• Strong Administration Skills: You are organised and detail-oriented, ensuring all records are kept up to date.

Why Join Us?

• Make a Difference: Your work will directly impact the lives of vulnerable residents, providing them with the support they need.
• Supportive Environment: Join a team that values resilience, compassion, and teamwork.
• Competitive Pay: Enjoy an hourly rate of 13.26 while gaining valuable experience.

Ready to Take the Next Step?
If you're excited about the chance to support those in need and possess the skills required to excel in this role, we want to hear from you! Apply today to become a Customer Services Officer and help create a positive impact in our community.

Join us in making a difference! Your journey to a fulfilling career starts here.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We are seeking experienced sales order processors to join our clients team in the run up to Black Friday and the Xmas period.

Candidates will be experienced in taking calls, selecting the correct product and processing the order through.

You will be used to working with a CRM system, be fully proficient in the English language and demonstrate strong customer relations, providing the best service to the customer that you can.

Hours will vary and shifts will be allocated, but it will include 1 possibly 2 days over the weekend. You will be required to work 5 - 6 days each week. Hours of work will be shifts between the hours of 8am to 10pm normally (averaging an 8.5 hour day normally).

Ideally it is preferred that candidates drive due to location, although it is walkable from the train station.

Customer Services Advisor

Rochdale

£12.30ph

Temp to Perm – Immediate Start

We are recruiting for an experienced Customer Services Advisor to join our client’s busy team in Rochdale. This is a temporary to permanent role with an immediate start, working full-time hours Monday to Friday.

Customer Services Advisor Key Responsibilities:

• Processing and inputting customer orders
• Updating delivery details and tracking order statuses
• Checking stock levels and availability
• Liaising with the warehouse team regarding orders
• Communicating with customers via phone and email
• Handling order queries and providing support
• General administration duties

Customer Services Advisor Requirements:

• Previous customer service and order processing experience
• Strong communication skills (phone and email)
• Proficient in Microsoft Word and Excel
• Excellent attention to detail

Customer Services Advisor Details:

• Location: Rochdale
• Hours: 37.5 per week, Monday to Friday
• Pay: £12.30 per hour
• Contract: Temporary
• Benefits: Onsite parking
• Start: Immediate

This is an excellent opportunity for a Customer Services Advisor with order processing experience to join a supportive and busy team.

Apply now to be considered for this Customer Services Advisor role.

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