2,129 Help Desk Support jobs in the United Kingdom

Our client, a global financial institution, based in Canary Wharf is looking for a Desktop Support Engineer on an initial 12m fixed term contract. Minimum 3 years' experience in desktop/end-user support within investment banking, hedge fund or similar high-pressure environments.

The Desktop Support Engineer will provide 2nd/3rd line desktop and desk-side support, in a fast-paced finance environment, supporting the trading floor, investment bankers/portfolio managers, quant teams etc. Ensuring that desktops, applications and peripherals are working optimally, with very high uptime, meeting security, compliance and performance expectations.

You will also be involved in rollouts, standardisation, imaging, firmware and OS update and act as a bridge between end-users and wider IT fuctions.

Key Skills:

- Strong exposure of Windows Desktop OS environments (Windows 10/11 etc),
imaging, deployment, patch management
- Experience of endpoint management tools (e.g Microsoft Intune, SCCM, Autopilot)
- Solid understanding of Active Directory, Group Policy, user profile/permissions
management
- Proficiency in troubleshooting hardware (PC, laptops, display setups, peripherals) and
software issues; ability to identify root cause
- Good understanding of networking basics (TCP/IP, DNS, DHCP, VPN etc.) as they
relate to desktop connectivity
- Familiarity with security best practies (patching, malware/AV, encryption, device
hardening)
- Good communication skills: you'll need to liaise with non-technical users, sometimes
under pressure
- Ability to work quickly and efficiently under pressure, prioritise incidents/tasks
- Strong organisational skills; ability to manage asset inventories, track issues and
follow-up
- Basic scripting/automation skills are a plus (PowerShell etc.) to speed up repetitive
tasks

Key responsibilities:

- provide day-to-day support for desktops, laptop, peripherals (monitors, keyboards,
printers, dual screens, voice/telephony etc) both remotely and desk-side

- troubleshoot hardware, software, OS issues

- Prepare, deploy and maintain desktop images; ensure software installations, patches,
firmware upgrades are applied in a timely and secure fasion

- Assist with onboarding/offboarding of users

- Maintain and manage software distribution tools, endpoint management tools (SCCM,
Intune, Autopilot etc)

- Maintain Active Directory, group policies, user profiles, permissions relevant to
desktop environment

- Manage and track inventory/asset management: ensure accurate stock, lifecycles,
warranty, procurement of replacements
- Work with other IT teams (network, security, applications) to ensure compatibility,
performance and to escalate issues

- Ensure desktop environments are compliant with security policies, patch levels,
antivirus and endpoint protection, encryption, security configurations

- Document procedures, known issues/fixes

- Assist with office moves, desk/workstation configurations, major rollouts

- Participate in shift/on-call rotations as needed

Senior Desktop Analyst

3 months

Milton Keynes - onsite x5 times

274 per day inside IR35 - Umbrella only

PRIMARY PURPOSE OF THE JOB

The Senior Desktop Analyst role is responsible for providing all employees including field based staff with support for all VPN Desktops, Laptops, iPhones, iPads and all associated client based applications.

They are also responsible for all audio and visual equipment in meeting rooms and ensuring that these are regularly checked and maintained.

The main part of the role is to maintain and update the laptop estate and support all mobile devices following the build and security design from the Technical Lead - Desktop Services.

They will also be available via the IT Tech Bar (and virtual Teams based IT Tech Bar) to effectively support the business in real time.

This role reports to the Technical Lead - Desktop Services.

MAIN RESPONSIBILITIES

• Responsible for providing 2nd line IT support to business colleagues with laptops, printers and meeting room AV equipment.
• Responsible for provisioning and supporting iPhones & iPads to business colleagues and resolving associated incidents and service requests.
• Responsible for provisioning of laptops with VPN, Windows 10, configuring user profile, supporting business colleagues and initial handover.
• Responsible for covering the IT Tech Bar to support business colleagues for both pre-booked appointments and "walk-ups".
• Producing and acting upon monthly reports showing Microsoft patching status, backups and antivirus status of laptops, desktops & meeting room devices to ensure there are no gaps in security patches and backups, remediating where required.
• Ensuring the IT Asset register is kept updated with all changes to hardware devices, correlate with a monthly export from Active Directory.
• Ensuring incidents and requests from senior management are correctly logged and resolved as a priority with outstanding issues escalated.
• Responsible for maintaining the IT Desktop Local Working Instructions (LWI) documents, creating new LWIs where necessary.
• Responsible for IT Desktop Incident and Request queues in ITSM (via FS.GET or Service Desk), working on root cause of incidents and long-term solutions.
• Responsible for keeping the laptop build image updated with the latest patches and software components

EDUCATION, TRAINING AND EXPERIENCE

Essential

• Previous experience of supporting M365 suite on large laptop estate
• Previous experience of working with a largely remote laptop workforce
• Previous IT Desktop Support experience focusing on Windows clients and shrink wrap applications.
• Experience of working to agreed Service Level Agreements and managing incident support queues to resolution
• Experience of IT 2nd line support of Microsoft Office suite of products
• Experience of creating and maintaining laptop build images using SCCM
• Hardware technical support of Workstations, Laptops, printers, video conferencing and mobile phones
• Strong customer service focus

Desirable

• Knowledge of antivirus products and configurations, Trellix (formerly McAfee) suites
• Previous experience working with video conferencing hardware and support using Microsoft Teams
• Experience of working in a highly regulated industry such as Finance
• ITIL Foundation Certification

If you are interested in this role please apply at first instance!

Desktop Engineer

+4 months +

+SC cleared role

+Inside IR35

+250 - 300 a day

+on site in Yeovil

Skills:

+2nd line support experience

+Previous PC Build or Deskside experience with Windows 11

+SC clearance

Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service.

Primary role requirements:

• Responsible for maintaining and promoting highest level of service to the client.
• Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
• Provide 1st and 2nd Line support for Incidents and Catalog requests
• Desktop / Laptop / VDI - build, configuration, and deployment to end users
• PABX administration and support.
• Supporting Win11 issues, Hardware, Testing capability
• Assist with software installation / deployment
• Software and hardware troubleshooting
• Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require
• Smartphone support (InTune)
• Local network cable patching
• Assisting with customer projects on ad-hoc basis
• Create and update procedural documentation

Skills and experience required:

• We are looking for a self-motivated team player with good technical and interpersonal skills.
• You will be able to multi-task and enjoy working under pressure with tight deliverables.
• You will take pride in the quality of your work and enjoy being part of a highly motivated team being able to learn new technology and skills.
• Previous PC Build or Deskside experience with Windows 11
• MS Excel experience
• Awareness of GDPR guidelines on personal data handling.
• You will need to have an eye for accuracy and be able to follow required governance processes.

If you'd like to discuss this Destop Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch.

Our client, a global financial institution, based in Canary Wharf is looking for a Desktop Support Engineer on an initial 12m fixed term contract. Minimum 3 years' experience in desktop/end-user support within investment banking, hedge fund or similar high-pressure environments.

The Desktop Support Engineer will provide 2nd/3rd line desktop and desk-side support, in a fast-paced finance environment, supporting the trading floor, investment bankers/portfolio managers, quant teams etc. Ensuring that desktops, applications and peripherals are working optimally, with very high uptime, meeting security, compliance and performance expectations.

You will also be involved in rollouts, standardisation, imaging, firmware and OS update and act as a bridge between end-users and wider IT fuctions.

Key Skills:

- Strong exposure of Windows Desktop OS environments (Windows 10/11 etc),
imaging, deployment, patch management
- Experience of endpoint management tools (e.g Microsoft Intune, SCCM, Autopilot)
- Solid understanding of Active Directory, Group Policy, user profile/permissions
management
- Proficiency in troubleshooting hardware (PC, laptops, display setups, peripherals) and
software issues; ability to identify root cause
- Good understanding of networking basics (TCP/IP, DNS, DHCP, VPN etc.) as they
relate to desktop connectivity
- Familiarity with security best practies (patching, malware/AV, encryption, device
hardening)
- Good communication skills: you'll need to liaise with non-technical users, sometimes
under pressure
- Ability to work quickly and efficiently under pressure, prioritise incidents/tasks
- Strong organisational skills; ability to manage asset inventories, track issues and
follow-up
- Basic scripting/automation skills are a plus (PowerShell etc.) to speed up repetitive
tasks

Key responsibilities:

- provide day-to-day support for desktops, laptop, peripherals (monitors, keyboards,
printers, dual screens, voice/telephony etc) both remotely and desk-side

- troubleshoot hardware, software, OS issues

- Prepare, deploy and maintain desktop images; ensure software installations, patches,
firmware upgrades are applied in a timely and secure fasion

- Assist with onboarding/offboarding of users

- Maintain and manage software distribution tools, endpoint management tools (SCCM,
Intune, Autopilot etc)

- Maintain Active Directory, group policies, user profiles, permissions relevant to
desktop environment

- Manage and track inventory/asset management: ensure accurate stock, lifecycles,
warranty, procurement of replacements
- Work with other IT teams (network, security, applications) to ensure compatibility,
performance and to escalate issues

- Ensure desktop environments are compliant with security policies, patch levels,
antivirus and endpoint protection, encryption, security configurations

- Document procedures, known issues/fixes

- Assist with office moves, desk/workstation configurations, major rollouts

- Participate in shift/on-call rotations as needed

Senior Desktop Analyst

3 months

Milton Keynes - onsite x5 times

274 per day inside IR35 - Umbrella only

PRIMARY PURPOSE OF THE JOB

The Senior Desktop Analyst role is responsible for providing all employees including field based staff with support for all VPN Desktops, Laptops, iPhones, iPads and all associated client based applications.

They are also responsible for all audio and visual equipment in meeting rooms and ensuring that these are regularly checked and maintained.

The main part of the role is to maintain and update the laptop estate and support all mobile devices following the build and security design from the Technical Lead - Desktop Services.

They will also be available via the IT Tech Bar (and virtual Teams based IT Tech Bar) to effectively support the business in real time.

This role reports to the Technical Lead - Desktop Services.

MAIN RESPONSIBILITIES

• Responsible for providing 2nd line IT support to business colleagues with laptops, printers and meeting room AV equipment.
• Responsible for provisioning and supporting iPhones & iPads to business colleagues and resolving associated incidents and service requests.
• Responsible for provisioning of laptops with VPN, Windows 10, configuring user profile, supporting business colleagues and initial handover.
• Responsible for covering the IT Tech Bar to support business colleagues for both pre-booked appointments and "walk-ups".
• Producing and acting upon monthly reports showing Microsoft patching status, backups and antivirus status of laptops, desktops & meeting room devices to ensure there are no gaps in security patches and backups, remediating where required.
• Ensuring the IT Asset register is kept updated with all changes to hardware devices, correlate with a monthly export from Active Directory.
• Ensuring incidents and requests from senior management are correctly logged and resolved as a priority with outstanding issues escalated.
• Responsible for maintaining the IT Desktop Local Working Instructions (LWI) documents, creating new LWIs where necessary.
• Responsible for IT Desktop Incident and Request queues in ITSM (via FS.GET or Service Desk), working on root cause of incidents and long-term solutions.
• Responsible for keeping the laptop build image updated with the latest patches and software components

EDUCATION, TRAINING AND EXPERIENCE

Essential

• Previous experience of supporting M365 suite on large laptop estate
• Previous experience of working with a largely remote laptop workforce
• Previous IT Desktop Support experience focusing on Windows clients and shrink wrap applications.
• Experience of working to agreed Service Level Agreements and managing incident support queues to resolution
• Experience of IT 2nd line support of Microsoft Office suite of products
• Experience of creating and maintaining laptop build images using SCCM
• Hardware technical support of Workstations, Laptops, printers, video conferencing and mobile phones
• Strong customer service focus

Desirable

• Knowledge of antivirus products and configurations, Trellix (formerly McAfee) suites
• Previous experience working with video conferencing hardware and support using Microsoft Teams
• Experience of working in a highly regulated industry such as Finance
• ITIL Foundation Certification

If you are interested in this role please apply at first instance!

Desktop Engineer

+4 months +

+SC cleared role

+Inside IR35

+250 - 300 a day

+on site in Yeovil

Skills:

+2nd line support experience

+Previous PC Build or Deskside experience with Windows 11

+SC clearance

Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service.

Primary role requirements:

• Responsible for maintaining and promoting highest level of service to the client.
• Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
• Provide 1st and 2nd Line support for Incidents and Catalog requests
• Desktop / Laptop / VDI - build, configuration, and deployment to end users
• PABX administration and support.
• Supporting Win11 issues, Hardware, Testing capability
• Assist with software installation / deployment
• Software and hardware troubleshooting
• Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require
• Smartphone support (InTune)
• Local network cable patching
• Assisting with customer projects on ad-hoc basis
• Create and update procedural documentation

Skills and experience required:

• We are looking for a self-motivated team player with good technical and interpersonal skills.
• You will be able to multi-task and enjoy working under pressure with tight deliverables.
• You will take pride in the quality of your work and enjoy being part of a highly motivated team being able to learn new technology and skills.
• Previous PC Build or Deskside experience with Windows 11
• MS Excel experience
• Awareness of GDPR guidelines on personal data handling.
• You will need to have an eye for accuracy and be able to follow required governance processes.

If you'd like to discuss this Destop Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch.

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.We are seeking a proactive and customer-focused Desktop Support Analyst to join our on-site support team. The ideal candidate will have expertise in Windows 10 and Windows 11, along with hands-on experience supporting a range of hardware devices such as corporate mobile phones, iPads, and other IT peripherals. This role requires a strong passion for delivering high-quality user experiences, along with the ability to lead customer-focused initiatives and adapt to new technologies.You will provide deskside support and ensure end users receive timely, efficient, and empathetic service. You will be instrumental in ensuring smooth IT operations while driving continuous improvements to support our users and business needs.Key ResponsibilitiesProvide first- and second-line support to end users in both Windows 10 and Windows 11 environments.Support a variety of hardware devices including corporate mobile phones, iPads, laptops, and other peripherals.Perform desk-side visits to resolve more complex or high-touch support requests and ensure the highest levels of customer satisfaction.Log, track, and resolve incidents and service requests using the service management platform (e.g., ServiceNow), ensuring a timely response to all requests.Provide troubleshooting support for both software and hardware issues, escalating more complex problems as necessary.Engage in proactive customer-focused initiatives, seeking ways to enhance user experience and improve IT services.Collaborate with IT teams to identify recurring issues, improve processes, and deliver on continual service improvements.Maintain clear and effective communication with end users, explaining technical issues in simple terms.Contribute to the creation of knowledge base articles and documentation for recurring issues, ensuring the team benefits from shared learnings.Participate in onboarding and offboarding processes, including IT inductions and the setup of devices.Responsible for ensuring the provision and delivery of a support services within operationally agreed targets during the approved service hours.Work with other TEC teams to demonstrate a strong service delivery ethos, providing a customer focused approach and responsiveness for both London and the EMEA region.Accountable and Responsible for the day to day management of their personal performance, including attending regular reviews and appraisals, including assisting in goal and objective setting.Assisting team members with resolution of work related issues.Maintain PC Build room environment and store rooms.Assist in the disposal of end of life equipment and decommission devices.Assist in desk moves and changes.Assist the Trade Floor Support team when required.Respond to onsite support needs in other offices.Provide support to EMEA Branch offices as required.Retain a flexible approach to working including cover and occasional weekend working when required (eg DR tests and building power downs).Key Skills & ExperienceProven experience in a Desktop Support or Desktop Support role (minimum 2 years).Strong expertise in Windows 10 and Windows 11 environments, including troubleshooting and configuration.Experience with corporate mobile devices (iPhones, Android phones, iPads) and mobile device management.Strong customer service skills, with the ability to empathize and engage effectively with end users.Demonstrated ability to manage multiple service requests and prioritize tasks in a busy, fast-paced environment.Excellent communication skills, especially in face-to-face interactions with non-technical users.Understanding of ITIL processes and a desire to apply them to improve IT services.Willingness to take on leadership roles in customer-focused projects and continuous improvement initiatives.Personal AttributesA strong desire to learn and grow, with a commitment to expanding your technical skill set and knowledge.Ability to lead by example, taking ownership of customer issues and driving solutions.Passionate about delivering exceptional customer service and improving user experiences.Proactive, with a focus on continuous improvement and identifying opportunities to streamline support processes.Friendly, approachable, and patient, ensuring users feel supported and valued throughout their IT journey.Able to work independently, manage time effectively, and adapt to changing priorities.We are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worldu2019s leading financial groups. Across the globe, weu2019re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the worldu2019s most trusted financial group, itu2019s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



We are seeking a proactive and customer-focused **Desktop Support Analyst** to join our on-site support team. The ideal candidate will have expertise in **Windows 10** and **Windows 11** , along with hands-on experience supporting a range of **hardware devices** such as **corporate mobile phones, iPads** , and other IT peripherals. This role requires a strong passion for delivering **high-quality user experiences** , along with the ability to **lead customer-focused initiatives** and adapt to new technologies.



You will provide **deskside support** and ensure end users receive timely, efficient, and empathetic service. You will be instrumental in ensuring smooth IT operations while driving continuous improvements to support our users and business needs.



**Key Responsibilities**


Provide first- and second-line support to end users in both **Windows 10** and **Windows 11** environments.
Support a variety of **hardware devices** including **corporate mobile phones** , **iPads** , laptops, and other peripherals.
Perform **desk-side visits** to resolve more complex or high-touch support requests and ensure the highest levels of customer satisfaction.
Log, track, and resolve incidents and service requests using the service management platform (e.g., ServiceNow), ensuring a timely response to all requests.
Provide troubleshooting support for both **software** and **hardware** issues, escalating more complex problems as necessary.
Engage in proactive **customer-focused initiatives** , seeking ways to enhance user experience and improve IT services.
Collaborate with IT teams to identify recurring issues, improve processes, and deliver on continual service improvements.
Maintain **clear and effective communication** with end users, explaining technical issues in simple terms.
Contribute to the creation of knowledge base articles and documentation for recurring issues, ensuring the team benefits from shared learnings.
Participate in onboarding and offboarding processes, including IT inductions and the setup of devices.
Responsible for ensuring the provision and delivery of a support services within operationally agreed targets during the approved service hours.
Work with other TEC teams to demonstrate a strong service delivery ethos, providing a customer focused approach and responsiveness for both London and the EMEA region.
Accountable and Responsible for the day to day management of their personal performance, including attending regular reviews and appraisals, including assisting in goal and objective setting.
Assisting team members with resolution of work related issues.
Maintain PC Build room environment and store rooms.
Assist in the disposal of end of life equipment and decommission devices.
Assist in desk moves and changes.
Assist the Trade Floor Support team when required.
Respond to onsite support needs in other offices.
Provide support to EMEA Branch offices as required.
Retain a flexible approach to working including cover and occasional weekend working when required (eg DR tests and building power downs).



**Key Skills & Experience**


Proven experience in a **Desktop Support** or **Desktop Support** role (minimum 2 years).
Strong expertise in **Windows 10** and **Windows 11** environments, including troubleshooting and configuration.
Experience with **corporate mobile devices** (iPhones, Android phones, iPads) and mobile device management.
Strong customer service skills, with the ability to empathize and engage effectively with end users.
Demonstrated ability to manage multiple service requests and prioritize tasks in a busy, fast-paced environment.
Excellent communication skills, especially in face-to-face interactions with non-technical users.
Understanding of **ITIL** processes and a desire to apply them to improve IT services.
Willingness to take on leadership roles in customer-focused projects and continuous improvement initiatives.



**Personal Attributes**


A strong desire to **learn and grow** , with a commitment to expanding your technical skill set and knowledge.
Ability to **lead** by example, taking ownership of customer issues and driving solutions.
Passionate about delivering **exceptional customer service** and improving user experiences.
Proactive, with a focus on continuous improvement and identifying opportunities to streamline support processes.
Friendly, approachable, and patient, ensuring users feel supported and valued throughout their IT journey.
Able to work independently, manage time effectively, and adapt to changing priorities.



We are open to considering flexible working requests in line with organisational requirements.



MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.



We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.



At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**


Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worldu2019s leading financial groups. Across the globe, weu2019re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the worldu2019s most trusted financial group, itu2019s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



We are seeking a proactive and customer-focused **Desktop Support Analyst** to join our on-site support team. The ideal candidate will have expertise in **Windows 10** and **Windows 11** , along with hands-on experience supporting a range of **hardware devices** such as **corporate mobile phones, iPads** , and other IT peripherals. This role requires a strong passion for delivering **high-quality user experiences** , along with the ability to **lead customer-focused initiatives** and adapt to new technologies.



You will provide **deskside support** and ensure end users receive timely, efficient, and empathetic service. You will be instrumental in ensuring smooth IT operations while driving continuous improvements to support our users and business needs.



**Key Responsibilities**


Provide first- and second-line support to end users in both **Windows 10** and **Windows 11** environments.
Support a variety of **hardware devices** including **corporate mobile phones** , **iPads** , laptops, and other peripherals.
Perform **desk-side visits** to resolve more complex or high-touch support requests and ensure the highest levels of customer satisfaction.
Log, track, and resolve incidents and service requests using the service management platform (e.g., ServiceNow), ensuring a timely response to all requests.
Provide troubleshooting support for both **software** and **hardware** issues, escalating more complex problems as necessary.
Engage in proactive **customer-focused initiatives** , seeking ways to enhance user experience and improve IT services.
Collaborate with IT teams to identify recurring issues, improve processes, and deliver on continual service improvements.
Maintain **clear and effective communication** with end users, explaining technical issues in simple terms.
Contribute to the creation of knowledge base articles and documentation for recurring issues, ensuring the team benefits from shared learnings.
Participate in onboarding and offboarding processes, including IT inductions and the setup of devices.
Responsible for ensuring the provision and delivery of a support services within operationally agreed targets during the approved service hours.
Work with other TEC teams to demonstrate a strong service delivery ethos, providing a customer focused approach and responsiveness for both London and the EMEA region.
Accountable and Responsible for the day to day management of their personal performance, including attending regular reviews and appraisals, including assisting in goal and objective setting.
Assisting team members with resolution of work related issues.
Maintain PC Build room environment and store rooms.
Assist in the disposal of end of life equipment and decommission devices.
Assist in desk moves and changes.
Assist the Trade Floor Support team when required.
Respond to onsite support needs in other offices.
Provide support to EMEA Branch offices as required.
Retain a flexible approach to working including cover and occasional weekend working when required (eg DR tests and building power downs).



**Key Skills & Experience**


Proven experience in a **Desktop Support** or **Desktop Support** role (minimum 2 years).
Strong expertise in **Windows 10** and **Windows 11** environments, including troubleshooting and configuration.
Experience with **corporate mobile devices** (iPhones, Android phones, iPads) and mobile device management.
Strong customer service skills, with the ability to empathize and engage effectively with end users.
Demonstrated ability to manage multiple service requests and prioritize tasks in a busy, fast-paced environment.
Excellent communication skills, especially in face-to-face interactions with non-technical users.
Understanding of **ITIL** processes and a desire to apply them to improve IT services.
Willingness to take on leadership roles in customer-focused projects and continuous improvement initiatives.



**Personal Attributes**


A strong desire to **learn and grow** , with a commitment to expanding your technical skill set and knowledge.
Ability to **lead** by example, taking ownership of customer issues and driving solutions.
Passionate about delivering **exceptional customer service** and improving user experiences.
Proactive, with a focus on continuous improvement and identifying opportunities to streamline support processes.
Friendly, approachable, and patient, ensuring users feel supported and valued throughout their IT journey.
Able to work independently, manage time effectively, and adapt to changing priorities.



We are open to considering flexible working requests in line with organisational requirements.



MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.



We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.



At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**


Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute