2,150 Help Desk Support jobs in the United Kingdom
IT Support/ Help Desk in Columbus, OH 43219
Posted 18 days ago
Job Viewed
Job Description
Location: Columbus, OH 43219
Duration: 12 Months + Extensions
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
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IT Support/ Help Desk in South Jordan, UT 84095
Posted 18 days ago
Job Viewed
Job Description
Location: South Jordan, UT
Duration: 12 Months + Extensions
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture:
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
***Responsible for high quality end-user technical support, related to enterprise software and hardware An understanding of technology and the ability to apply that knowledge to support all existing systems Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment**
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Help Desk Administrator
Posted today
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Job Description
Help Desk Coordinator
Posted today
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Job Description
Help Desk Administrator
Posted 4 days ago
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Job Description
Helpdesk Administrator
Location: Woodley
Salary: £40,000
About the Role
We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.
Helpdesk & Contract Administrator Responsibilities:
- Act as the first point of contact for customers, providing excellent service.
- Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
- Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
- Produce and maintain reports, records, and contract documentation.
- Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
- Support contract managers with day-to-day administration and process improvement.
Helpdesk & Contract Administrator Requirements:
- Previous experience within a facilities management or similar environment.
- Strong customer service and communication skills.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks under pressure and take ownership of problems.
- Experience with administrative systems or databases (CAFM, ODOO, or similar).
- Proactive, self-motivated, and professional attitude.
Why This Role?
- Opportunities to develop your skills and progress within the business.
- Work in a dynamic, supportive, and professional environment.
- Be central to ensuring excellent service and smooth contract management within facilities management.
To be considered:
Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Help Desk Coordinator
Posted 4 days ago
Job Viewed
Job Description
Customer Experience Coordinator / Planner
Helpdesk | Full-time | Protech Group
Salary - £26,000 to £27,000
Hybrid Working Available (after probation)
At Protech Group , we keep buildings running and businesses moving.
From planned maintenance to rapid repairs, we’re the people who make sure everything works — safely, smoothly, and without fuss. Our teams support customers across the UK, bringing together great engineering, reliable service, and a friendly, can-do attitude that’s built our reputation over the years.
And right at the heart of it all? Our Helpdesk .
That’s where you come in.
We’re looking for a Customer Experience Coordinator — someone who can balance planning, people, and problem-solving with a smile. You’ll be the calm voice on the phone, the organiser behind the scenes, and the person who makes sure our engineers and customers always know what’s happening next.
What you’ll be doing
You’ll plan and coordinate workloads for our engineers — blending maintenance, reactive, and fixed-price work to keep things on target. You’ll make sure jobs are booked, paperwork is complete, and customers are kept in the loop every step of the way.
When the phone rings, you’ll answer — quickly, professionally, and with genuine care. When an email lands, you’ll handle it with the same attention to detail. You’ll track progress, chase suppliers, raise purchase orders, and make sure no small detail slips through the cracks.
And when the day’s done, you’ll help us learn from it — preparing reports, spotting patterns, and sharing ideas to make things even better.
You’ll fit right in if you.
- Enjoy helping people and keeping things running smoothly.
- Stay calm and organised, even when things get busy.
- Love the feeling of a day well-planned and a problem solved.
- Work well with others — from engineers and managers to finance and customers.
- Take pride in doing things properly, not just quickly.
We’ll count on you to.
- Keep our engineers’ schedules running like clockwork.
- Manage calls and emails with care, accuracy, and empathy.
- Maintain spotless admin — from job notes and purchase orders to customer updates.
- Support our safety-first culture and be part of a team that looks out for one another.
What success looks like
Happy customers.
Busy engineers.
Smooth days.
And a Helpdesk that hums along because you’re at the heart of it all.
Sound like you?
Join Protech Group — where every detail matters, teamwork comes naturally, and doing things right still means something.
Help Desk Administrator
Posted today
Job Viewed
Job Description
Helpdesk Administrator
Location: Woodley
Salary: £40,000
About the Role
We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.
Helpdesk & Contract Administrator Responsibilities:
- Act as the first point of contact for customers, providing excellent service.
- Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
- Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
- Produce and maintain reports, records, and contract documentation.
- Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
- Support contract managers with day-to-day administration and process improvement.
Helpdesk & Contract Administrator Requirements:
- Previous experience within a facilities management or similar environment.
- Strong customer service and communication skills.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks under pressure and take ownership of problems.
- Experience with administrative systems or databases (CAFM, ODOO, or similar).
- Proactive, self-motivated, and professional attitude.
Why This Role?
- Opportunities to develop your skills and progress within the business.
- Work in a dynamic, supportive, and professional environment.
- Be central to ensuring excellent service and smooth contract management within facilities management.
To be considered:
Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
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Help Desk Coordinator
Posted today
Job Viewed
Job Description
Customer Experience Coordinator / Planner
Helpdesk | Full-time | Protech Group
Salary - £26,000 to £27,000
Hybrid Working Available (after probation)
At Protech Group , we keep buildings running and businesses moving.
From planned maintenance to rapid repairs, we’re the people who make sure everything works — safely, smoothly, and without fuss. Our teams support customers across the UK, bringing together great engineering, reliable service, and a friendly, can-do attitude that’s built our reputation over the years.
And right at the heart of it all? Our Helpdesk .
That’s where you come in.
We’re looking for a Customer Experience Coordinator — someone who can balance planning, people, and problem-solving with a smile. You’ll be the calm voice on the phone, the organiser behind the scenes, and the person who makes sure our engineers and customers always know what’s happening next.
What you’ll be doing
You’ll plan and coordinate workloads for our engineers — blending maintenance, reactive, and fixed-price work to keep things on target. You’ll make sure jobs are booked, paperwork is complete, and customers are kept in the loop every step of the way.
When the phone rings, you’ll answer — quickly, professionally, and with genuine care. When an email lands, you’ll handle it with the same attention to detail. You’ll track progress, chase suppliers, raise purchase orders, and make sure no small detail slips through the cracks.
And when the day’s done, you’ll help us learn from it — preparing reports, spotting patterns, and sharing ideas to make things even better.
You’ll fit right in if you.
- Enjoy helping people and keeping things running smoothly.
- Stay calm and organised, even when things get busy.
- Love the feeling of a day well-planned and a problem solved.
- Work well with others — from engineers and managers to finance and customers.
- Take pride in doing things properly, not just quickly.
We’ll count on you to.
- Keep our engineers’ schedules running like clockwork.
- Manage calls and emails with care, accuracy, and empathy.
- Maintain spotless admin — from job notes and purchase orders to customer updates.
- Support our safety-first culture and be part of a team that looks out for one another.
What success looks like
Happy customers.
Busy engineers.
Smooth days.
And a Helpdesk that hums along because you’re at the heart of it all.
Sound like you?
Join Protech Group — where every detail matters, teamwork comes naturally, and doing things right still means something.
Customer Service & Technical Support Lead
Posted today
Job Viewed
Job Description
The ideal candidate will possess excellent communication, problem-solving, and leadership skills, with a passion for delivering exceptional customer service. You will be responsible for training and mentoring your team, fostering a positive and productive work environment, and driving continuous improvement in support processes. Experience in managing support tickets, resolving complex technical queries, and implementing customer service best practices is highly valued. If you are a motivated individual with a proven track record in customer support management and a desire to contribute to a dynamic company, we encourage you to apply. You will play a key role in maintaining customer satisfaction and loyalty.
Key Responsibilities:
- Lead and manage a team of customer service and technical support specialists.
- Oversee the resolution of customer inquiries and technical issues.
- Develop and implement customer support strategies and processes.
- Handle escalated customer complaints and complex technical problems.
- Create and maintain support documentation, knowledge bases, and FAQs.
- Monitor team performance metrics and ensure SLA compliance.
- Provide training and coaching to support team members.
- Analyse customer feedback and support trends to identify areas for improvement.
- Collaborate with other departments to resolve customer issues effectively.
- Proven experience in customer service and technical support roles, with at least 2 years in a leadership or supervisory capacity.
- Strong understanding of helpdesk software and CRM systems (e.g., Zendesk, Salesforce).
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, interpersonal, and customer-handling skills.
- Experience in training and mentoring teams.
- Ability to work effectively in a hybrid environment.
- Familiarity with SaaS products or similar technology solutions is a plus.
- High school diploma or equivalent; further education or certifications are advantageous.