3,884 Customer Solutions jobs in the United Kingdom
Customer Solutions Advisor
Posted today
Job Viewed
Job Description
@Druce is evolving, and we’re recruiting for the best in the market to be part of the journey. As we continue on our growth journey, we are recruiting for our Kensington branch!
As the only 200 year old “start up” in London, we get it – we’re not like the rest. That’s why we need people like you (committed to action and highly ambitious) to join us as we develop a market leading platform. By offering our clients full property service from new homes to management, we have strong objectives to position ourselves at the forefront of the London market.
We are only just starting to unlock the potential of what @Druce is capable of, and our Customer Solutions Advisor is going to help us achieve this together. These roles are highly valuable to our success, and we are incredibly excited to introduce this opportunity to the market.
The role
With a passion for customer solutions and naturally curious nature, the Customer Solutions Advisor will work closely with their team to provide support and an unwavering commitment to our clients. This is a branch based role supporting both sales and lettings through the following:
- Provide the initial greeting for any new and existing customers entering the branch.
- Up-sell/cross-sell our products to all customers engaging with @Druce (e.g. insurance, mortgage etc.).
- Manage office operations and provide administrative support to the sales and lettings teams
- Maintain office schedules and coordinate appointments and meetings
- Respond to enquiries via phone, email, and in-person, providing timely and accurate information to customers, clients, and colleagues
- Understand the requirements of inbound clients and qualify leads
- Ensure all incoming leads are created and updated in the CRM database
- Carry outbound calling from the Druce branch database to generate leads for MAs
- Manage and maintain office inventory, supplies, and equipment, ensuring the office is fully stocked and functional
- Coordinate with external vendors and contractors, such as cleaners, maintenance technicians, and IT support
- Manage incoming and outgoing mail, including sorting and distributing mail, packages, and deliveries
The person
@Druce we’re different – and that means we attract different people. Our people are highly accountable, take action and always demonstrate a customer first approach. We don’t sit back and wait for the change; we make it ourselves – that’s what sets us apart.
We are looking to enlist people who embody this through:
- Experience in a customer service or sales environment
- A bachelor’s degree with relevant qualifications preferred but not necessary
- Excellent communication skills and able to connect with clients, both in-person and over the phone
- Highly motivated to provide the best customer service and develop relationships over the long term
- Strong work ethic with a systematic approach to Sales
- Highly ambitious individuals who want to develop and succeed in the world of real-estate
What’s in it for you?
Aside from an opportunity to embed yourself in the exciting developments we’re working on @Druce, this is an exceptional opportunity to set yourself apart from the standard real estate journey.
However, we truly believe the success of what we’re doing is underpinned by our people, and with hard work comes reward. So, what’s in it for you?
- Above market basic salary
- Commission on leads and referrals
- Generous annual leave, increasing annually with tenure
As an equal opportunities employer, Druce is committed to the equal treatment of all current and perspective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identify, or marriage and civil partnership.
To apply, click the link to get started!
Customer Solutions Advisor
Posted today
Job Viewed
Job Description
@Druce is evolving, and we’re recruiting for the best in the market to be part of the journey. As we continue on our growth journey, we are recruiting for our Kensington branch!
As the only 200 year old “start up” in London, we get it – we’re not like the rest. That’s why we need people like you (committed to action and highly ambitious) to join us as we develop a market leading platform. By offering our clients full property service from new homes to management, we have strong objectives to position ourselves at the forefront of the London market.
We are only just starting to unlock the potential of what @Druce is capable of, and our Customer Solutions Advisor is going to help us achieve this together. These roles are highly valuable to our success, and we are incredibly excited to introduce this opportunity to the market.
The role
With a passion for customer solutions and naturally curious nature, the Customer Solutions Advisor will work closely with their team to provide support and an unwavering commitment to our clients. This is a branch based role supporting both sales and lettings through the following:
- Provide the initial greeting for any new and existing customers entering the branch.
- Up-sell/cross-sell our products to all customers engaging with @Druce (e.g. insurance, mortgage etc.).
- Manage office operations and provide administrative support to the sales and lettings teams
- Maintain office schedules and coordinate appointments and meetings
- Respond to enquiries via phone, email, and in-person, providing timely and accurate information to customers, clients, and colleagues
- Understand the requirements of inbound clients and qualify leads
- Ensure all incoming leads are created and updated in the CRM database
- Carry outbound calling from the Druce branch database to generate leads for MAs
- Manage and maintain office inventory, supplies, and equipment, ensuring the office is fully stocked and functional
- Coordinate with external vendors and contractors, such as cleaners, maintenance technicians, and IT support
- Manage incoming and outgoing mail, including sorting and distributing mail, packages, and deliveries
The person
@Druce we’re different – and that means we attract different people. Our people are highly accountable, take action and always demonstrate a customer first approach. We don’t sit back and wait for the change; we make it ourselves – that’s what sets us apart.
We are looking to enlist people who embody this through:
- Experience in a customer service or sales environment
- A bachelor’s degree with relevant qualifications preferred but not necessary
- Excellent communication skills and able to connect with clients, both in-person and over the phone
- Highly motivated to provide the best customer service and develop relationships over the long term
- Strong work ethic with a systematic approach to Sales
- Highly ambitious individuals who want to develop and succeed in the world of real-estate
What’s in it for you?
Aside from an opportunity to embed yourself in the exciting developments we’re working on @Druce, this is an exceptional opportunity to set yourself apart from the standard real estate journey.
However, we truly believe the success of what we’re doing is underpinned by our people, and with hard work comes reward. So, what’s in it for you?
- Above market basic salary
- Commission on leads and referrals
- Generous annual leave, increasing annually with tenure
As an equal opportunities employer, Druce is committed to the equal treatment of all current and perspective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identify, or marriage and civil partnership.
To apply, click the link to get started!
Customer Solutions Consultant
Posted 11 days ago
Job Viewed
Job Description
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Summary**
**This position is responsible for promoting and initiating sales revenue for defined sales territories. He/She works directly with the Patch of Land Sales Team to explore solutions sales leads and identify solutions opportunities. This position develops a thorough understanding of customer processes and business objectives and capitalizes on the value that UPS can offer their business. He/She creates value for customers by leveraging UPS's expertise in the areas of engineering, technology, finance, and supply chain design. This position provides consultative sales support to the UPS sales organization to enhance and improve customers' businesses using value-added and configurable solutions.**
**We deliver almost anything anywhere it needs to go so we have a rock solid base for our ambitious growth plans. Your job will be to build on our industry-leading reputation to make them a reality.**
**Responsibilities:**
**Facilitates virtual meetings with customers and solution experts to address project implementation challenges and modifications and demonstrate solution functionality, solicit feedback, and address questions.**
**Maintains customer relationships to ensure solutions meet customers' needs and expectations.**
**Documents and reports account activity (e.g., virtual customer visits and phone calls, training, etc.) to ensure account team members are informed of customer activity.**
**Documents solutions in the project management tool (i.e., TEAMS) and logs customer calls and virtual meetings on the account management system to report account activity and ensure account team members are informed of customer activity.**
**Conducts formal and information training (i.e., technology solutions) to ensure the sales force remains current with UPS solutions and enhancements.**
**Prepares and presents reports (e.g., trends, technology initiatives, etc.) to provide relevant and current information to the district sales staff.**
**Registers customers for products and delivers product training to ensure customers have the education and information to effectively use UPS's products.**
**Benefits:**
**Competitive salary**
**Company car**
**A company pension, holiday pay, discounts at major retailers (e.g. Apple, cinemas) and attractions (e.g. Alton Towers, The London Eye) and many more**
**Industry-leading training**
**As much scope to progress as your potential can handle via our 'promotion from within policy.**
**Qualifications:**
**Bachelor's Degree or International equivalent in Business, Computer Science, Supply Chain, or a related field - Preferred**
**Experience using Microsoft Office Suite products or similar software - Preferred**
**Experience in Business-to-Business or Business-to-Consumer sales - Preferred- Problem-solving and time management skills**
**Impressive customer focus and comprehensive product knowledge**
**A natural way with people and instinct for knowing how to exceed expectations**
**A full, clean driving license (for at least two years)**
**You must be at least 21 due to our car insurance scheme**
**How we recruit**
**UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.**
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Solutions Advisor
Posted today
Job Viewed
Job Description
@Druce is evolving, and we’re recruiting for the best in the market to be part of the journey. As we continue on our growth journey, we are recruiting for our Kensington branch!
As the only 200 year old “start up” in London, we get it – we’re not like the rest. That’s why we need people like you (committed to action and highly ambitious) to join us as we develop a market leading platform. By offering our clients full property service from new homes to management, we have strong objectives to position ourselves at the forefront of the London market.
We are only just starting to unlock the potential of what @Druce is capable of, and our Customer Solutions Advisor is going to help us achieve this together. These roles are highly valuable to our success, and we are incredibly excited to introduce this opportunity to the market.
The role
With a passion for customer solutions and naturally curious nature, the Customer Solutions Advisor will work closely with their team to provide support and an unwavering commitment to our clients. This is a branch based role supporting both sales and lettings through the following:
- Provide the initial greeting for any new and existing customers entering the branch.
- Up-sell/cross-sell our products to all customers engaging with @Druce (e.g. insurance, mortgage etc.).
- Manage office operations and provide administrative support to the sales and lettings teams
- Maintain office schedules and coordinate appointments and meetings
- Respond to enquiries via phone, email, and in-person, providing timely and accurate information to customers, clients, and colleagues
- Understand the requirements of inbound clients and qualify leads
- Ensure all incoming leads are created and updated in the CRM database
- Carry outbound calling from the Druce branch database to generate leads for MAs
- Manage and maintain office inventory, supplies, and equipment, ensuring the office is fully stocked and functional
- Coordinate with external vendors and contractors, such as cleaners, maintenance technicians, and IT support
- Manage incoming and outgoing mail, including sorting and distributing mail, packages, and deliveries
The person
@Druce we’re different – and that means we attract different people. Our people are highly accountable, take action and always demonstrate a customer first approach. We don’t sit back and wait for the change; we make it ourselves – that’s what sets us apart.
We are looking to enlist people who embody this through:
- Experience in a customer service or sales environment
- A bachelor’s degree with relevant qualifications preferred but not necessary
- Excellent communication skills and able to connect with clients, both in-person and over the phone
- Highly motivated to provide the best customer service and develop relationships over the long term
- Strong work ethic with a systematic approach to Sales
- Highly ambitious individuals who want to develop and succeed in the world of real-estate
What’s in it for you?
Aside from an opportunity to embed yourself in the exciting developments we’re working on @Druce, this is an exceptional opportunity to set yourself apart from the standard real estate journey.
However, we truly believe the success of what we’re doing is underpinned by our people, and with hard work comes reward. So, what’s in it for you?
- Above market basic salary
- Commission on leads and referrals
- Generous annual leave, increasing annually with tenure
As an equal opportunities employer, Druce is committed to the equal treatment of all current and perspective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identify, or marriage and civil partnership.
To apply, click the link to get started!
Customer Solutions Advisor
Posted today
Job Viewed
Job Description
@Druce is evolving, and we’re recruiting for the best in the market to be part of the journey. As we continue on our growth journey, we are recruiting for our Kensington branch!
As the only 200 year old “start up” in London, we get it – we’re not like the rest. That’s why we need people like you (committed to action and highly ambitious) to join us as we develop a market leading platform. By offering our clients full property service from new homes to management, we have strong objectives to position ourselves at the forefront of the London market.
We are only just starting to unlock the potential of what @Druce is capable of, and our Customer Solutions Advisor is going to help us achieve this together. These roles are highly valuable to our success, and we are incredibly excited to introduce this opportunity to the market.
The role
With a passion for customer solutions and naturally curious nature, the Customer Solutions Advisor will work closely with their team to provide support and an unwavering commitment to our clients. This is a branch based role supporting both sales and lettings through the following:
- Provide the initial greeting for any new and existing customers entering the branch.
- Up-sell/cross-sell our products to all customers engaging with @Druce (e.g. insurance, mortgage etc.).
- Manage office operations and provide administrative support to the sales and lettings teams
- Maintain office schedules and coordinate appointments and meetings
- Respond to enquiries via phone, email, and in-person, providing timely and accurate information to customers, clients, and colleagues
- Understand the requirements of inbound clients and qualify leads
- Ensure all incoming leads are created and updated in the CRM database
- Carry outbound calling from the Druce branch database to generate leads for MAs
- Manage and maintain office inventory, supplies, and equipment, ensuring the office is fully stocked and functional
- Coordinate with external vendors and contractors, such as cleaners, maintenance technicians, and IT support
- Manage incoming and outgoing mail, including sorting and distributing mail, packages, and deliveries
The person
@Druce we’re different – and that means we attract different people. Our people are highly accountable, take action and always demonstrate a customer first approach. We don’t sit back and wait for the change; we make it ourselves – that’s what sets us apart.
We are looking to enlist people who embody this through:
- Experience in a customer service or sales environment
- A bachelor’s degree with relevant qualifications preferred but not necessary
- Excellent communication skills and able to connect with clients, both in-person and over the phone
- Highly motivated to provide the best customer service and develop relationships over the long term
- Strong work ethic with a systematic approach to Sales
- Highly ambitious individuals who want to develop and succeed in the world of real-estate
What’s in it for you?
Aside from an opportunity to embed yourself in the exciting developments we’re working on @Druce, this is an exceptional opportunity to set yourself apart from the standard real estate journey.
However, we truly believe the success of what we’re doing is underpinned by our people, and with hard work comes reward. So, what’s in it for you?
- Above market basic salary
- Commission on leads and referrals
- Generous annual leave, increasing annually with tenure
As an equal opportunities employer, Druce is committed to the equal treatment of all current and perspective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identify, or marriage and civil partnership.
To apply, click the link to get started!
Customer Solutions Engineer
Posted 19 days ago
Job Viewed
Job Description
Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.
Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
Scope of RoleITRS are looking for an experienced Customer Solutions Engineer for the team. You will help accelerate our sales initiatives.
Reporting to our Global Head of Customer Engineering as part of the Customer Solutions and Success team, you will live and work in the world between Sales, Marketing, Product and Engineering to help our Sales Executives meet annual sales targets. You will provide technical presentations and product demonstrations to prospective clients, leading technical workshops to help define requirements and implementing our solutions as part of Proof of Concepts.
- Achieve detailed understanding of all our products and technologies.
- lead presentations, demonstrations and conversations with CXO-level and VP-level audiences within major enterprise accounts and prospects.
- Understand our client requirements, analyse and translate them into a practical solution.
- Assist the sales team throughout the entire sales cycle as a product and technology expert.
- Execute Proof of Concept to obtain client confidence and acceptance. Coordinate logistics across all partners.
- Provide professional responses to customer RFPs / RFIs.
- Position the technology against competitive offerings.
- Represent the products, company values and brand to customers and at field events such as conferences, seminars.
- Suggest creative alternatives to address or overcome technical challenges encountered in the sales case.
- Conduct Technical Account Management (TAM) activities for the key accounts.
- Travel regionally for client meetings, marketing events, proof of concepts.
Requirements
- 3+ years of working experience as a Customer Solutions, Pre-Sales or Sales Engineering role.
- 1+ years of working experience in Application Performance Management (APM) and AIOps.
- Experience using or administering an APM tool like ITRS Geneos, ITRS OP5 Monitor, AppDynamics, Dynatrace or Nagios.
- Knowledge and experiences in Capacity Management, Digital Experience Monitoring, ELK, Cloud or Microservices domains will be an advantage.
- Experience in application support in Financial Market will be an advantage.
- Linux and Windows Administration knowledge or experience to perform software installations and technical issue troubleshooting.
- Programming and scripting experience i.e. Shell script, Python, Java.
- Basic network knowledge.
- Basic database knowledge and query languages.
- Well-spoken and business fluency in English. Speaking Mandarin and other Asian languages will be a benefit.
Benefits
- Health Insurance and Dental Health Cover for you and your dependants
- Employee Assistance Programme
- Pension
- Flexible Hybrid Working
- Enhanced Parental Leave
- Travel Insurance
- Life Assurance
- Income Protection
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Senior Customer Solutions Engineer
Posted today
Job Viewed
Job Description
Senior Customer Solutions Engineer (UK, Remote)
Pivotal Partners are exclusively partnering with a Series B ($60M) Monitoring as a Code start-up. We’re looking for a Senior Customer Solutions Engineer to help developers ensure application performance and reliability—from pull request to production.
In this role, you’ll become an expert in modern monitoring and observability practices, guiding customers through technical evaluations, implementation, and ongoing success. You’ll work closely with engineering teams, collaborate with product and engineering internally, and help improve documentation and processes.
What you’ll do
- Partner with customers across pre- and post-sales to drive adoption and success
- Lead technical evaluations, demos, and implementations
- Share customer insights with Product and Engineering
- Contribute to documentation, processes, and support when needed
What we’re looking for
- Strong technical skills (JavaScript/Node.js preferred)
- Experience in Solutions Engineering, ideally in dev-tools or SaaS
- Ability to work independently in a remote-first environment
- Strong communication and collaboration skills
- Empathy, curiosity, and customer-focused mindset
Be The First To Know
About the latest Customer solutions Jobs in United Kingdom !
Customer Solutions Consultant - Derby
Posted 26 days ago
Job Viewed
Job Description
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
+ **Your career at UPS:** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description** **Customer Solutions Consultant** **- Hybrid** Your role is to demonstrate value and present solutions to new and existing businesses through close alignment with the National territory account managers. As a UPS Senior Customer Solutions Consultant, you will have monthly and annual revenue targets to achieve as well as supporting the sales team of your aligned territory. To be successful in the role, you must have exceptional organisational and communication skills as you will present to different industry verticals. The territory primarily covers the Midlands and surrounding areas so willingness to travel is essential **WHAT YOU DO**
+ Be accountable for your territory and opportunity pipeline through proactive engagement with the account management team.
+ Create and maintain customer presentations with clear value propositions.
+ Develop and maintain sales opportunities captured in the CRM (Salesforce) by working closely with the account managers and the Solutions implementation team.
+ Analysing supply chains and business processes to identify customer challenges and position standard or customised solutions.
+ Collaboration with colleagues from other departments and countries to continuously expand your internal network.
+ You will take part in a wide range of training courses and receive the most important know-how for your job - not only at the beginning, but throughout your time with us.
+ You take over your own customers together with the sales department and you jointly develop new strategies for their further development.
+ You take over the project management for a variety of customer projects and are an important interface between customer, sales and specialist departments.
+ You ensure that sales targets and customer expectations are met and exceeded. **WHAT MAKES YOU STRONG**
+ Bachelor's degree or international equivalent in Business, Supply Chain, or a related field (Preferred).
+ Experience in Business-to-Business or Business-to-Consumer sales (Preferred).
+ Enjoyment of communication and teamwork.
+ Analytical and creative thinking.
+ Ideally knowledge of logistical workflows.
+ Experience using Microsoft Office Suite.
+ Minimum one year residency and right to work in the UK.
+ A full, clean driving license (for at least two years).
+ Willingness to travel. **WHAT WE OFFER**
+ Attractive starting salary
+ Company car
+ Excellent career opportunities driven by our promotion from within policy.
+ A company pension scheme, holiday pay, discounts at major retailers (e.g., Apple, cinemas) and attractions (e.g., Alton Towers, The London Eye) and many more benefits. Private healthcare (AXA) for employee. Additional family cover can be arranged at a cost.
+ Life Assurance of 3x Gross Basic Salary
+ Employee Assistance Programme **RESPONSIBILITIES** Facilitates meetings with customers and solution experts to address project implementation challenges and modifications and demonstrate solution functionality, solicit feedback, and address questions. Maintains customer relationships to ensure solutions meet customers' needs and expectations. Documents and reports account activity and project events on Salesforce (e.g., customer visits and phone calls, training, etc.) to ensure account team members are informed of customer activity. Conducts formal and information training (i.e., technology solutions) to ensure the sales force remains current with UPS solutions and enhancements. Prepares and presents reports (e.g., trends, technology initiatives, etc.) to provide relevant and current information to the district sales staff. Registers customers for products and delivers product training to ensure customers have the education and information to effectively use UPS's products. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
**Employee Type:**
Fixed Term (Fixed Term)
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Service & Technical Support Specialist - IT Solutions
Posted 5 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide first-line technical support and customer service via phone, email, and chat.
- Troubleshoot and resolve a wide range of hardware and software issues.
- Guide customers through product installations, configurations, and usage.
- Document customer interactions, technical issues, and resolutions accurately in the ticketing system.
- Escalate complex technical problems to higher-level support teams or relevant departments.
- Proactively identify potential customer issues and provide preventative solutions.
- Contribute to the development of knowledge base articles and FAQs.
- Stay up-to-date with product updates and technical advancements.
- Maintain a high level of customer satisfaction through professional and timely support.
- Collaborate with the sales and product development teams to provide customer feedback.
- Proven experience in a customer service or technical support role, preferably in the IT sector.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, active listening, and interpersonal skills.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Desk).
- Self-motivated with the ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
- Experience supporting SaaS products is advantageous.
Customer Support Specialist - Technical Solutions
Posted 12 days ago
Job Viewed
Job Description
Qualifications:
- Proven experience in a customer support or helpdesk role.
- Excellent verbal and written communication skills.
- Strong troubleshooting and problem-solving abilities.
- Familiarity with CRM software and ticketing systems.
- Ability to work effectively both independently and as part of a team.
- Basic understanding of IT systems and software applications.
- Willingness to work in a hybrid model, attending the Aberdeen office as required.