46,005 Customer Solutions Engineer jobs in the United Kingdom
Customer Service / Technical Support Advisor
Staffordshire, West Midlands
Hunters4Staff
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Customer Service / Technical Support permanent Advisor Location: Office-based (hybrid available after training) Hours: 4 on, 4 off shift pattern (40 hours per week) Salary: £26,000 - £30,000 per annum
This is a permanent varied and fast-paced role covering all aspects of customer contact, including technical support, sales, billing, and general enquiries.
Key Responsibilities:
If you're interested in this exciting opportunity, we'd love to hear from you! Apply now to join our team and make a difference.
INDPERM
This is a permanent varied and fast-paced role covering all aspects of customer contact, including technical support, sales, billing, and general enquiries.
Key Responsibilities:
- Answer inbound customer calls and messages across all areas (technical, sales, billing, general enquiries)
- Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting)
- Log, manage, and resolve support tickets accurately
- Support new and existing customers with product information, account updates, and service changes
- Follow internal processes and escalate where needed
- Deliver great customer experiences with patience and clear communication
- Excellent computer and software skills - fast, confident, and accurate
- Strong English and Maths - capable of writing clearly and working through figures and logic-based problems
- Confident communicator with a calm, friendly manner - especially over the phone
- Basic knowledge of internet services, Wi-Fi, and home networking
- Quick learner, comfortable using multiple systems and multi-tasking
- Reliable and organised - able to follow a 4 on / 4 off pattern including weekends and evenings
- Full training provided
- Hybrid working available after successful completion of training as long as home internet supports equipment and systems required.
- Supportive, small-team environment
If you're interested in this exciting opportunity, we'd love to hear from you! Apply now to join our team and make a difference.
INDPERM
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0
Customer Service Specialist - Technical Support
SO14 0AA Southampton, South East
£25000 Annually
WhatJobs
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Our client, a leading provider of innovative technology solutions, is looking for a dedicated and customer-focused Customer Service Specialist to join their support team in **Southampton, Hampshire, UK**. This role offers a hybrid working model, balancing essential in-office collaboration with the flexibility of remote work. As a Customer Service Specialist, you will be the primary point of contact for customers seeking technical assistance and support for our client's products and services. Your responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, providing step-by-step guidance, and escalating complex problems to higher support tiers when necessary. You will be expected to maintain accurate records of customer interactions and resolutions in the CRM system, contribute to the knowledge base by documenting common issues and solutions, and proactively identify opportunities to enhance the customer experience.
The ideal candidate will possess exceptional communication and active listening skills, with the ability to explain technical concepts clearly and concisely to users of all technical abilities. Previous experience in a customer service or technical support role is essential, ideally within the technology sector. A good understanding of common IT issues, software troubleshooting, and network basics would be highly beneficial. You must be patient, empathetic, and driven by a desire to resolve customer issues efficiently and effectively. The ability to multitask, manage time effectively, and work well under pressure are key requirements. This is a great opportunity to join a supportive and growing team, utilize your problem-solving skills, and contribute to maintaining high levels of customer satisfaction for a reputable organisation. If you are passionate about technology and helping people, we encourage you to apply for this dynamic role.
The ideal candidate will possess exceptional communication and active listening skills, with the ability to explain technical concepts clearly and concisely to users of all technical abilities. Previous experience in a customer service or technical support role is essential, ideally within the technology sector. A good understanding of common IT issues, software troubleshooting, and network basics would be highly beneficial. You must be patient, empathetic, and driven by a desire to resolve customer issues efficiently and effectively. The ability to multitask, manage time effectively, and work well under pressure are key requirements. This is a great opportunity to join a supportive and growing team, utilize your problem-solving skills, and contribute to maintaining high levels of customer satisfaction for a reputable organisation. If you are passionate about technology and helping people, we encourage you to apply for this dynamic role.
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1
Customer Service Representative - Technical Support
BS1 3NU Bristol, South West
£23000 Annually
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Our esteemed client is seeking an enthusiastic and customer-focused Customer Service Representative to join their busy team in Bristol, South West England, UK . This role is perfect for individuals who excel at problem-solving and are passionate about providing exceptional support to customers experiencing technical issues. You will be the first point of contact for customers via phone, email, and chat, diagnosing problems, offering effective solutions, and ensuring customer satisfaction.
Key responsibilities include actively listening to customer queries, accurately recording details of inquiries, and escalating complex issues to the appropriate departments when necessary. You will need to maintain a high level of product knowledge to provide accurate information and troubleshooting advice. The role also involves managing customer accounts, updating databases, and following communication procedures, guidelines, and policies. A commitment to continuous improvement and contributing to team goals is essential. The successful candidate will possess excellent communication and interpersonal skills, a patient and empathetic approach, and the ability to work efficiently in a fast-paced environment. Previous experience in a customer service or technical support role is highly desirable, as is familiarity with CRM software. Join us and be the friendly voice that helps our customers navigate their technical challenges.
Key responsibilities include actively listening to customer queries, accurately recording details of inquiries, and escalating complex issues to the appropriate departments when necessary. You will need to maintain a high level of product knowledge to provide accurate information and troubleshooting advice. The role also involves managing customer accounts, updating databases, and following communication procedures, guidelines, and policies. A commitment to continuous improvement and contributing to team goals is essential. The successful candidate will possess excellent communication and interpersonal skills, a patient and empathetic approach, and the ability to work efficiently in a fast-paced environment. Previous experience in a customer service or technical support role is highly desirable, as is familiarity with CRM software. Join us and be the friendly voice that helps our customers navigate their technical challenges.
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2
Customer Service Representative - Technical Support
AB10 1BB Aberdeen, Scotland
£22000 Annually
WhatJobs
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Our client is a leading technology provider seeking a friendly and technically adept Customer Service Representative to join their support team in **Aberdeen, Scotland, UK**. This role is crucial for providing exceptional customer support and resolving technical queries for a diverse range of clients. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for understanding and explaining technical concepts. You will be the first point of contact for customers experiencing issues with our client's products or services, offering timely and effective solutions.
Key Responsibilities:
Qualifications and Skills:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide technical assistance and troubleshoot issues related to the company's products and services.
- Guide customers through product features and functionalities.
- Escalate complex technical issues to the appropriate support teams.
- Document customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction by resolving issues effectively and efficiently.
- Identify and report common customer issues and trends to management.
- Stay updated on product knowledge and technical specifications.
- Contribute to the development of customer support documentation and FAQs.
- Ensure adherence to all company policies and procedures.
Qualifications and Skills:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven customer service experience, preferably in a technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience and a customer-centric approach.
- Ability to explain technical information clearly and concisely to non-technical users.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- A team player with a positive attitude.
- Familiarity with technology products and services is highly desirable.
This advertiser has chosen not to accept applicants from your region.
3
Remote Customer Service Specialist (Technical Support)
PL1 1AA Plymouth, South West
£25000 Annually
WhatJobs
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Job Description
Our client is seeking dedicated and empathetic Customer Service Specialists to provide exceptional remote technical support. This is a fully remote position, allowing you to assist customers from the comfort of your home office. You will be the first point of contact for customers experiencing technical issues, guiding them through troubleshooting steps and resolving their problems efficiently and professionally. A passion for helping others and a knack for technical problem-solving are key to success in this role.
Key Responsibilities:
Qualifications and Experience:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues for a range of products.
- Guide customers through step-by-step solutions in a clear and concise manner.
- Escalate complex technical issues to higher support tiers when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify trends in customer issues and provide feedback to product development teams.
- Meet and exceed key performance indicators (KPIs) for response times, resolution rates, and customer satisfaction.
- Proactively seek opportunities to improve the customer support experience.
Qualifications and Experience:
- Proven experience in a customer service or technical support role.
- Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
- Strong technical aptitude and the ability to quickly learn new software and hardware.
- Proficiency in troubleshooting common technical problems.
- Experience with CRM software and ticketing systems.
- Ability to remain calm and patient under pressure.
- Strong organizational and time-management skills.
- Self-motivated and able to work independently in a remote environment.
- A dedicated home office setup with a reliable internet connection.
- Previous experience in a remote customer service role is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service and Technical Support Specialist
BS1 6QS Bristol, South West
£25000 Annually
WhatJobs
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Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and technically adept Customer Service and Technical Support Specialist to join their dynamic team in **Bristol, South West England, UK**. This role is crucial for ensuring our clients receive exceptional support and a seamless experience with our products. You will be responsible for providing first-line technical assistance, resolving customer inquiries, and troubleshooting software issues across various communication channels. This role offers a remote working option, allowing for flexibility and work-life balance.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a customer-focused individual with a passion for technology to advance their career in a supportive and growing company. The position offers a competitive salary and the convenience of remote work.
Key Responsibilities:
- Provide high-quality customer support via phone, email, and chat for software-related issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Guide customers through troubleshooting steps and product functionalities.
- Escalate complex issues to higher-level support or development teams when necessary.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Develop and update knowledge base articles and FAQs to assist customers.
- Identify trends in customer issues and provide feedback to the product development team for improvement.
- Ensure customer satisfaction by delivering timely and professional support.
- Assist with onboarding new customers and providing product training sessions.
- Stay up-to-date with product updates and new features.
- Contribute to a positive team environment and share knowledge with colleagues.
Qualifications:
- Proven experience in customer service and technical support, preferably in a software environment.
- Strong technical aptitude and ability to troubleshoot software issues.
- Excellent communication, listening, and interpersonal skills.
- Proficiency with customer support software and ticketing systems.
- Familiarity with SaaS products and cloud-based technologies.
- Ability to explain technical concepts in a clear and understandable manner to non-technical users.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- A patient and empathetic approach to customer interactions.
- Experience working remotely is an advantage.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
This is an excellent opportunity for a customer-focused individual with a passion for technology to advance their career in a supportive and growing company. The position offers a competitive salary and the convenience of remote work.
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Service Representative - Technical Support
S1 1DA Sheffield, Yorkshire and the Humber
£25000 Annually
WhatJobs
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Job Description
Our client is seeking a dedicated and technically proficient Remote Customer Service Representative to join their award-winning support team. This fully remote position, supporting customers of a tech company with operations in Sheffield, South Yorkshire, UK , requires individuals who are passionate about providing exceptional customer experiences and resolving technical issues efficiently. You will be the first point of contact for customers, assisting them via phone, email, and chat with a wide range of technical queries and product-related concerns. Key responsibilities include troubleshooting software and hardware problems, guiding users through product setup and usage, documenting customer interactions accurately, and escalating complex issues when necessary. The ideal candidate will possess excellent communication and active listening skills, a patient and empathetic demeanor, and a strong aptitude for learning new technologies. Previous experience in technical support or a customer-facing role is highly desirable, but comprehensive training will be provided. You must be self-motivated, organized, and able to manage your time effectively while working remotely. A stable internet connection and a dedicated workspace are essential. If you are a problem-solver with a commitment to customer satisfaction and are looking for a rewarding career in remote technical support, this opportunity is perfect for you.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide technical assistance via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues for customers.
- Guide customers through product installation, configuration, and usage.
- Diagnose and identify solutions for common technical problems.
- Escalate complex issues to higher-level support or relevant departments.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Educate customers on product features and best practices.
- Gather customer feedback to identify areas for product or service improvement.
- Meet or exceed key performance indicators (KPIs) for customer satisfaction and resolution times.
- Collaborate with team members and supervisors to share knowledge and best practices.
- High school diploma or equivalent; further technical education or certification is a plus.
- Proven experience in customer service or technical support roles.
- Strong understanding of computer hardware, software, and basic networking concepts.
- Excellent communication, problem-solving, and troubleshooting skills.
- Ability to explain technical information clearly and concisely to non-technical users.
- Proficiency with CRM software and helpdesk ticketing systems.
- High level of empathy, patience, and a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote environment.
- Reliable internet connection and a quiet workspace.
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6
Senior Technical Support Engineer - Customer Service
PO1 3BT Portsmouth, South East
£40000 Annually
WhatJobs
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Our client, a leading provider of innovative software solutions, is looking for an experienced Senior Technical Support Engineer to join their fully remote customer service and helpdesk team. This role is crucial for delivering exceptional technical assistance and ensuring client satisfaction with our product suite.
The Senior Technical Support Engineer will be responsible for diagnosing and resolving complex technical issues reported by clients, providing expert-level support via phone, email, and remote access tools. You will act as a point of escalation for junior support staff, guiding them through challenging cases and contributing to their professional development. Key responsibilities include troubleshooting software applications, identifying root causes of system errors, and documenting solutions for knowledge base articles. The role also involves collaborating with development and product management teams to report bugs, suggest product enhancements, and improve overall user experience. Maintaining high customer satisfaction ratings and contributing to the continuous improvement of support processes are paramount.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience. A minimum of 5 years of experience in technical support, customer service, or a similar client-facing technical role is required. Strong proficiency in troubleshooting software applications, operating systems, and network connectivity is essential. Experience with CRM systems (e.g., Salesforce, Zendesk) and ticketing systems is a must. Excellent problem-solving, analytical, and communication skills are vital. The ability to work independently, manage time effectively, and thrive in a remote, fast-paced environment is crucial.
The Senior Technical Support Engineer will be responsible for diagnosing and resolving complex technical issues reported by clients, providing expert-level support via phone, email, and remote access tools. You will act as a point of escalation for junior support staff, guiding them through challenging cases and contributing to their professional development. Key responsibilities include troubleshooting software applications, identifying root causes of system errors, and documenting solutions for knowledge base articles. The role also involves collaborating with development and product management teams to report bugs, suggest product enhancements, and improve overall user experience. Maintaining high customer satisfaction ratings and contributing to the continuous improvement of support processes are paramount.
Key responsibilities include:
- Providing expert-level technical support for software products to a global client base.
- Diagnosing, troubleshooting, and resolving complex customer-reported issues via multiple channels (phone, email, chat, remote sessions).
- Acting as an escalation point for the Tier 1 and Tier 2 support teams, providing guidance and mentorship.
- Documenting technical solutions, troubleshooting steps, and product knowledge in a comprehensive knowledge base.
- Identifying recurring issues and collaborating with engineering teams to implement fixes and enhancements.
- Replicating customer environments and issues to accurately diagnose problems.
- Managing customer escalations and ensuring timely resolution and communication.
- Contributing to the development of support policies, procedures, and best practices.
- Creating and delivering internal training for support staff on product updates and troubleshooting techniques.
- Proactively identifying opportunities to improve the customer support experience.
- Maintaining high levels of customer satisfaction through efficient and empathetic service.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience. A minimum of 5 years of experience in technical support, customer service, or a similar client-facing technical role is required. Strong proficiency in troubleshooting software applications, operating systems, and network connectivity is essential. Experience with CRM systems (e.g., Salesforce, Zendesk) and ticketing systems is a must. Excellent problem-solving, analytical, and communication skills are vital. The ability to work independently, manage time effectively, and thrive in a remote, fast-paced environment is crucial.
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7
Senior Customer Service Manager - Technical Support
L1 8JQ Liverpool, North West
£50000 Annually
WhatJobs
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Liverpool, Merseyside, UK
We are looking for a highly motivated and experienced Senior Customer Service Manager specializing in Technical Support to lead our dedicated, fully remote customer service team. Our client is a growing technology company renowned for its innovative products and commitment to exceptional customer experience. In this role, you will be responsible for managing the daily operations of our technical support department, ensuring that our customers receive prompt, accurate, and effective assistance. Your primary focus will be on driving team performance, optimizing support processes, and enhancing customer satisfaction. The ideal candidate will have a proven background in managing technical support teams, a deep understanding of customer service principles, and strong analytical and problem-solving abilities. You will be adept at training and coaching team members, developing knowledge base articles, and implementing best practices to improve first-call resolution rates. This remote-first position requires excellent leadership, communication, and organizational skills, enabling you to effectively manage and motivate a geographically dispersed team. Your commitment to customer success will be central to your role.
Key Responsibilities:
Qualifications:
We are looking for a highly motivated and experienced Senior Customer Service Manager specializing in Technical Support to lead our dedicated, fully remote customer service team. Our client is a growing technology company renowned for its innovative products and commitment to exceptional customer experience. In this role, you will be responsible for managing the daily operations of our technical support department, ensuring that our customers receive prompt, accurate, and effective assistance. Your primary focus will be on driving team performance, optimizing support processes, and enhancing customer satisfaction. The ideal candidate will have a proven background in managing technical support teams, a deep understanding of customer service principles, and strong analytical and problem-solving abilities. You will be adept at training and coaching team members, developing knowledge base articles, and implementing best practices to improve first-call resolution rates. This remote-first position requires excellent leadership, communication, and organizational skills, enabling you to effectively manage and motivate a geographically dispersed team. Your commitment to customer success will be central to your role.
Key Responsibilities:
- Lead, manage, and mentor a team of technical support representatives.
- Oversee daily operations of the customer service and technical support functions.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer feedback.
- Train and coach team members on product knowledge, troubleshooting techniques, and customer service skills.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Identify trends in customer issues and collaborate with product development teams to implement improvements.
- Manage customer escalations and ensure timely resolution of complex issues.
- Implement and optimize customer support tools and technologies.
- Contribute to the development of customer service policies and procedures.
- Analyze support data to identify areas for process improvement and efficiency gains.
- Foster a positive and collaborative team environment in a remote setting.
- Participate in hiring and onboarding new team members.
Qualifications:
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Minimum of 6 years of experience in customer service or technical support, with at least 3 years in a management or team lead role.
- Proven experience in managing technical support teams, preferably in the technology sector.
- Strong understanding of customer service principles and best practices.
- Excellent leadership, coaching, and team-building skills.
- Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to work independently and manage a team remotely.
- Familiarity with ITIL frameworks is a plus.
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8
Senior Customer Service Specialist - Technical Support
SW1A 0AA London, London
£32000 Annually
WhatJobs
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Join a dynamic and customer-centric organization as a Senior Customer Service Specialist focusing on Technical Support, working entirely remotely. This role is ideal for individuals with exceptional problem-solving skills and a passion for delivering outstanding customer experiences. You will be responsible for handling complex technical inquiries, troubleshooting software and hardware issues, guiding customers through solutions, and escalating unresolved problems. Your expertise will be crucial in maintaining high levels of customer satisfaction and contributing to the overall success of our support operations.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Troubleshoot and resolve complex technical issues related to our products/services.
- Guide customers through product functionalities, settings, and best practices.
- Diagnose and identify the root cause of technical problems.
- Escalate complex or unresolved issues to higher-level support teams or engineering.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Develop and maintain a deep understanding of our product suite and technical specifications.
- Create and update knowledge base articles, FAQs, and troubleshooting guides.
- Identify trends in customer issues and provide feedback to product development and QA teams.
- Train and mentor junior customer service representatives.
- Ensure timely and effective resolution of customer inquiries within service level agreements (SLAs).
- Contribute to improving customer support processes and efficiency.
- Gather customer feedback and identify opportunities for service improvement.
- Maintain a high level of professionalism and customer service excellence.
- Participate in ongoing training to stay updated on product features and technical updates.
- Proven experience in a technical support or customer service role, preferably in a senior capacity.
- Strong technical aptitude and ability to quickly learn new software and hardware.
- Excellent troubleshooting and problem-solving skills.
- Proficiency with CRM software and ticketing systems.
- Strong communication, listening, and interpersonal skills.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Patience, empathy, and a customer-focused attitude.
- Ability to manage multiple priorities and work effectively under pressure.
- Proficiency in using remote support tools.
- Experience with our specific product/service technology is a significant advantage.
- Ability to work independently and manage time effectively in a remote setting.
- A reliable internet connection and a dedicated home workspace.
This advertiser has chosen not to accept applicants from your region.
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