45,819 Customer Specialist jobs in the United Kingdom

Customer Care Specialist - Complaints

Buckinghamshire, South East £32600 Annually Connect Recruitment

Posted today

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Job Description

temporary

You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation's vision and values.

PRINCIPAL ACCOUNTABILITIES:

• Address, investigate and resolve all complaints promptly, meeting regulatory deadlines.

• Own all customer issues through to resolution.

• Liaise professionally with Retailers and Manufacturer teams as appropriate.

• Respond to the Financial Ombudsman Service timely and appropriately.

• Update the Contract Management System and Complaints database accordingly and in a timely manner.

• Ensure Team Leader is aware of potential issues associated with work queues, delays and complaint trends.

• Provide complaint summary that advises the SMT of current status of complaints, detailing costs/losses to the business.

• Adhere to formal regulatory processes and policies.

• Work effectively with colleagues in support functions around the business to gain resolution to complaint.

• Monitor own performance to ensure adherence to targets, deadlines and procedures.

• Responsible for meeting individual performance targets and management of cases.

• Participate in department/business projects to generate innovative ideas that add

• Continually develop own knowledge and skills to ensure the correct information and fair outcomes are provided to Customers.

• Such other duties as management may from time to time reasonably require.

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:

• Resolving complaints through a final response letter (Essential)

• Proven track record of working with and handling complaints (Essential)

• Experience of Financial Ombudsman Service complaints (Preferred)

• Experience in the automotive or consumer finance industry (Preferred)

• Strong telephony expertise within a contact centre or similar environment (Preferred)

• Familiarity with relevant regulations and legislation (Preferred)

• Minimum of A levels or equivalent

IT SKILLS PROFILE:

  • · Excel and Word to Intermediate level
  • · Workflow management
  • · Workflow management
This advertiser has chosen not to accept applicants from your region.

Customer Care Specialist - Complaints

SL1 7JZ Berkshire, South East CONNECT RECRUITMENT CONSULTANTS LIMITED

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

temporary

You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation's vision and values.

PRI.


WHJS1_UKTJ

This advertiser has chosen not to accept applicants from your region.

Customer Care Specialist Sea Logistics

Bristol, South West Kuehne+Nagel

Posted 25 days ago

Job Viewed

Tap Again To Close

Job Description

**It's more than a job**



When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.



**u200e**



The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCCu2019s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided. All of these activities are to be executed via KN Customer Care system.



**How you create impact**


Ensure all requests carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements
Ensure service excellence by leveraging a high level of forwarding and market knowledge
Document, investigate and conduct root cause analysis on any deviations using KN systems (CoreLog, NPS)
Closely liaise with Sales owners to ensure the smooth on-boarding of new customers
Conduct claims management, from reporting through to closure
Ensure compliance with company, industry and legal standards is adhered to across the function
Participate in workshops and conference calls as required
Continuously analyse customer reports to identify areas for improvement system.



**What we would like you to bring**


Experience in either freight forwarding or transport planning with key focus on Sea Logistics
Ability to understand and execute new processes
Excellent knowledge of MS office features, especially excel
Strong affinity with required customer quality standards
Strong customer service orientation
Excellent organisational skills and strong interpersonal skills



**What's in it for you**



If you would like to become a valued member of our team, we will make sure that youu2019re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.



**Who we are**



Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.



As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.



We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
This advertiser has chosen not to accept applicants from your region.

Customer Care Specialist Sea Logistics

Bristol, South West Kuehne+Nagel

Posted 25 days ago

Job Viewed

Tap Again To Close

Job Description

**It's more than a job**



When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.



**u200e**



The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCCu2019s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided. All of these activities are to be executed via KN Customer Care system.



**How you create impact**


Ensure all requests carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements
Ensure service excellence by leveraging a high level of forwarding and market knowledge
Document, investigate and conduct root cause analysis on any deviations using KN systems (CoreLog, NPS)
Closely liaise with Sales owners to ensure the smooth on-boarding of new customers
Conduct claims management, from reporting through to closure
Ensure compliance with company, industry and legal standards is adhered to across the function
Participate in workshops and conference calls as required
Continuously analyse customer reports to identify areas for improvement system.



**What we would like you to bring**


Experience in either freight forwarding or transport planning with key focus on Sea Logistics
Ability to understand and execute new processes
Excellent knowledge of MS office features, especially excel
Strong affinity with required customer quality standards
Strong customer service orientation
Excellent organisational skills and strong interpersonal skills



**What's in it for you**



If you would like to become a valued member of our team, we will make sure that youu2019re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.



**Who we are**



Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.



As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.



We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
This advertiser has chosen not to accept applicants from your region.

Air Logistics Customer Care Specialist

Bristol, South West Kuehne+Nagel

Posted 25 days ago

Job Viewed

Tap Again To Close

Job Description

Become a part of our amazing team in Bristol!

**Your Role**

As a Customer Care Specialist, you will play a key role in delivering exceptional service by engaging directly with customers, solving problems proactively, and collaborating closely with sales and operational teams to ensure seamless execution. Your mission is to create a positive customer experience every time, while maintaining high standards through effective communication, documentation, and continuous improvement.

**Your Responsibilities**


Be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCCu2019s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf
Be responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided.
Overseeing the timely task execution within the team and reporting any issues to the Customer Care Manager.
Coach new colleagues and provide additional support and cover for the team Manager.
Be the first point of escalations for Customer and operational queries.
Closely liaise with Sales owners to ensure the smooth on-boarding of new customers.



**Your Skills and Experiences**


Experience in customer care, ideally in logistics environment
Strong customer service orientation and problem solving skills
Excellent organisational skills and strong interpersonal skills
Ability to work on own initiative and as part of a team
Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines
Ability to cope with change and embrace new technologies, demonstrate adaptability to change



**Good Reasons to Join**

If you would like to become a valued member of our team, we will make sure that youu2019re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
This advertiser has chosen not to accept applicants from your region.

Air Logistics Customer Care Specialist

Bristol, South West Kuehne+Nagel

Posted 25 days ago

Job Viewed

Tap Again To Close

Job Description

Become a part of our amazing team in Bristol!

**Your Role**

As a Customer Care Specialist, you will play a key role in delivering exceptional service by engaging directly with customers, solving problems proactively, and collaborating closely with sales and operational teams to ensure seamless execution. Your mission is to create a positive customer experience every time, while maintaining high standards through effective communication, documentation, and continuous improvement.

**Your Responsibilities**


Be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCCu2019s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf
Be responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided.
Overseeing the timely task execution within the team and reporting any issues to the Customer Care Manager.
Coach new colleagues and provide additional support and cover for the team Manager.
Be the first point of escalations for Customer and operational queries.
Closely liaise with Sales owners to ensure the smooth on-boarding of new customers.



**Your Skills and Experiences**


Experience in customer care, ideally in logistics environment
Strong customer service orientation and problem solving skills
Excellent organisational skills and strong interpersonal skills
Ability to work on own initiative and as part of a team
Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines
Ability to cope with change and embrace new technologies, demonstrate adaptability to change



**Good Reasons to Join**

If you would like to become a valued member of our team, we will make sure that youu2019re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
This advertiser has chosen not to accept applicants from your region.

Customer Care Specialist Sea Logistics

Bristol, South West Kuehne+Nagel

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCC's) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided. All of these activities are to be executed via KN Customer Care system.
**How you create impact**
+ Ensure all requests carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements
+ Ensure service excellence by leveraging a high level of forwarding and market knowledge
+ Document, investigate and conduct root cause analysis on any deviations using KN systems (CoreLog, NPS)
+ Closely liaise with Sales owners to ensure the smooth on-boarding of new customers
+ Conduct claims management, from reporting through to closure
+ Ensure compliance with company, industry and legal standards is adhered to across the function
+ Participate in workshops and conference calls as required
+ Continuously analyse customer reports to identify areas for improvement system.
**What we would like you to bring**
+ Experience in either freight forwarding or transport planning with key focus on Sea Logistics
+ Ability to understand and execute new processes
+ Excellent knowledge of MS office features, especially excel
+ Strong affinity with required customer quality standards
+ Strong customer service orientation
+ Excellent organisational skills and strong interpersonal skills
**What's in it for you**
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
This advertiser has chosen not to accept applicants from your region.
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Commercial Customer Specialist

Leicestershire, East Midlands £26000 Annually HSBC

Posted today

Job Viewed

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Job Description

permanent

Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive.

The Business Client Specialist (BCS) supports with all servicing activities for all Commercial customers in contact with BCS. They are responsible for delivering a professional service that helps our customers solve their queries, over the telephone and via digital channels. Through extensive training, skills will be in developed to ensure that our customers are receiving Good Outcomes. This will be delivered through actively listening, responding with pace, providing answers required, offering advice to support the customers journey and being proactive with additional support/ product information. By achieving this we will drive customer sentiment in HSBC which will in turn lead to increased opportunities to improve wallet share.

When & where you'll work

This role is full-time, contracted to 35 hours a week, 5 out of 6 days. Successful applicants must be able to commit to the role for a minimum of 12 months. Flexibility is required as you will be working shift patterns between the hours of 8am to 8pm Monday to Friday and 8am to 2pm on Saturday when our customers need us the most.

Working with the team in LEICESTER you will be part of a team that is able to collaborate, interact and support one another as you assist our business customers. Being in our office together in one place enables you to collectively create an inclusive, productive workplace.

We operate a hybrid working environment, which means that after your probation there could be the opportunity to work a minimum of 60% in the office with the other time working from home, so it's important you are able to do both. To be able to work from home you will need to have a suitable home office set up, which includes a desk and a chair in a location which is safe, secure and free from the interruptions of day to day life. We will provide you with the technology required to do your role.

In this role you will:

Correspond with our Commercial Banking customers, supporting them with their everyday banking queries

  • Build strong relationships by listening to their needs and delivering solutions that helps to grow their business
  • Deliver our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions.
  • Takes end to end ownership to resolve customers queries at first point of contact
  • Identify FIV customers, record data accurately ensuring that we offer an appropriate service or solution to support our customers when they need us most.
  • Support the delivery of BCS specialist strategy
  • Actively support process improvements through raising ideas through the correct channels.
  • Ensure all applicable operational risk HSBC Standards and policies are adhered to and report any breaches in accordance with local procedures.
  • Confidently manage financial crime by identifying, assessing, accepting, monitoring, escalating and mitigating risk.
  • Ensure client satisfaction is achieved by consistently delivering excellent service.

Requirements:

  • The ability to build a relationship and rapport with excellent verbal communication skills. Whilst identifying new opportunities for growth within the business.
  • A team player that is happy to collaborate and deliver on common goals
  • Problem solving skills the ability to think on your feet and create solutions for our customers
  • Willingness to take ownership of all customer interactions
  • Self-led enthusiasm to grow, succeed and learn
  • Forward thinking, progressive mindset with the ability to adapt to change well.
  • Good written and verbal communication skills, enabling productive dialogue with internal and external customers.
  • Champion and drive successful customer satisfaction.
  • The ability to demonstrate role model behaviours and organisational values setting the standard for others
  • Effective time management skills

The intended start date for this role is 27th October 2025 located in LEICESTER. Our training lasts 8 weeks from this date which you will need to be available for. At the end of this you will be able to provide first class support to our customers.

This role does not qualify for visa sponsorship as it does not meet the UK Government salary nor skill threshold.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

This advertiser has chosen not to accept applicants from your region.

Commercial Customer Specialist

West Midlands, West Midlands £26000 Annually HSBC

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent

Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive.

The Business Client Specialist (BCS) supports with all servicing activities for all Commercial customers in contact with BCS. They are responsible for delivering a professional service that helps our customers solve their queries, over the telephone and via digital channels. Through extensive training, skills will be in developed to ensure that our customers are receiving Good Outcomes. This will be delivered through actively listening, responding with pace, providing answers required, offering advice to support the customers journey and being proactive with additional support/ product information. By achieving this we will drive customer sentiment in HSBC which will in turn lead to increased opportunities to improve wallet share.

When & where you'll work

This role is full-time, contracted to 35 hours a week, 5 out of 6 days. Successful applicants must be able to commit to the role for a minimum of 12 months. Flexibility is required as you will be working shift patterns between the hours of 8am to 8pm Monday to Friday and 8am to 2pm on Saturday when our customers need us the most.

Working with the team in BIRMINGHAM you will be part of a team that is able to collaborate, interact and support one another as you assist our business customers. Being in our office together in one place enables you to collectively create an inclusive, productive workplace.

We operate a hybrid working environment, which means that after your probation there could be the opportunity to work a minimum of 60% in the office with the other time working from home, so it's important you are able to do both. To be able to work from home you will need to have a suitable home office set up, which includes a desk and a chair in a location which is safe, secure and free from the interruptions of day to day life. We will provide you with the technology required to do your role.

In this role you will:

Correspond with our Commercial Banking customers, supporting them with their everyday banking queries

  • Build strong relationships by listening to their needs and delivering solutions that helps to grow their business
  • Deliver our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions.
  • Takes end to end ownership to resolve customers queries at first point of contact
  • Identify FIV customers, record data accurately ensuring that we offer an appropriate service or solution to support our customers when they need us most.
  • Support the delivery of BCS specialist strategy
  • Actively support process improvements through raising ideas through the correct channels.
  • Ensure all applicable operational risk HSBC Standards and policies are adhered to and report any breaches in accordance with local procedures.
  • Confidently manage financial crime by identifying, assessing, accepting, monitoring, escalating and mitigating risk.
  • Ensure client satisfaction is achieved by consistently delivering excellent service.

Requirements:

  • The ability to build a relationship and rapport with excellent verbal communication skills. Whilst identifying new opportunities for growth within the business.
  • A team player that is happy to collaborate and deliver on common goals
  • Problem solving skills the ability to think on your feet and create solutions for our customers
  • Willingness to take ownership of all customer interactions
  • Self-led enthusiasm to grow, succeed and learn
  • Forward thinking, progressive mindset with the ability to adapt to change well.
  • Good written and verbal communication skills, enabling productive dialogue with internal and external customers.
  • Champion and drive successful customer satisfaction.
  • The ability to demonstrate role model behaviours and organisational values setting the standard for others
  • Effective time management skills

The intended start date for this role is 27th October 2025 located in BIRMINGHAM. Our training lasts 8 weeks from this date which you will need to be available for. At the end of this you will be able to provide first class support to our customers.

This role does not qualify for visa sponsorship as it does not meet the UK Government salary nor skill threshold.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

This advertiser has chosen not to accept applicants from your region.

Commercial Customer Specialist

LE1 7BB Leicester, East Midlands HSBC

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

permanent

Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive.

The Business Client S.


WHJS1_UKTJ

This advertiser has chosen not to accept applicants from your region.
 

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