2,223 Customer Success Roles jobs in the United Kingdom
Customer Support
Posted 14 days ago
Job Viewed
Job Description
Customer Service / Technical Support
Full Time Permanent Monday to Friday
25,260
Hybrid / 3 days in office
Job Responsibilities:
- Handle customer queries via phone, email, and live chat.
- Place customer orders using mapping tools.
- Monitor internal systems relevant to the role.
- Assist other departments, such as sales and consultancy teams, with queries as needed.
- Recommend suitable products and services to our customers.
- Leverage internal expertise to coordinate the handling of complex enquiries, ensuring timely resolution to customer satisfaction.
Required Skills & Qualifications:
- Proficiency in Google Drive (Gmail, Docs, Sheets, Slides).
- CRM experience is preferred but not essential.
- Excellent written and verbal communication skills.
- A methodical and logical approach to problem-solving.
- Ability to work autonomously and as part of a team.
- High level of accuracy and attention to detail.
- Basic understanding of GIS is preferred but not essential.
- Strong customer service skills.
- Experience in 1st Line Support is advantageous.
Join Us!
If you have a passion for delivering exceptional customer service and are eager to learn and grow within a dynamic team, we want to hear from you!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Customer Support
Posted 10 days ago
Job Viewed
Job Description
Customer Service / Technical Support
Full Time Permanent Monday to Friday
£25,260
Hybrid / 3 days in office
Job Responsibilities:
- Handle customer queries via phone, email, and live chat.
- Place customer orders using mapping tools.
- Monitor internal systems relevant to the role.
- Assist other departments, such as sales and consultancy teams, with queries as needed.
- Recommend suitable prod.
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Customer Support Agent
Posted today
Job Viewed
Job Description
Customer Support Agent
Are you passionate about delivering frontline support to patients, carers, and professionals?
If so, we have the perfect opportunity for you to play a key role in supporting one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, the first point of contact for individuals and families seeking help, often in difficult moments.
Location: Work from home
Pay Rate:
- 13.19 per hour
Benefits to include: 25 days paid holiday (increasing with service to 28 days) plus bank holidays
Working Hours:
- Full-time 35 hours/week
- Monday to Friday (9am - 5pm)
- 5 days/week
Initial Training Period: 3 weeks training (remote - virtual)
Our client is one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, you will be the first point of contact for individuals and families seeking help, often in difficult moments.
This is a fantastic opportunity for individuals who are naturally empathetic, calm under pressure, and thrive in high-volume, fast-paced environments! You'll need to be resilient, self-motivated, and accountable, someone who brings both heart and focus to every conversation.
What You'll be Doing:
- Provide frontline support to patients, carers, and professionals via telephone, email, and live chat.
- Handle enquiries with empathy, professionalism, and efficiency - even during busy periods.
- Book appointments and coordinating care in line with clinical requirements.
- Maintain accurate and timely records in our systems (e.g., Salesforce).
- Recognise and appropriately escalate safeguarding concerns or service disruptions.
- Work collaboratively with colleagues and supporting team cover to ensure service continuity.
- Provide accurate and clear service information for patients and their family/carers where appropriate, and in a friendly, efficient and courteous way.
- When necessary, support the Clinical Partners Operations and Governance teams in the coordination of sensitive matters relating to patient safeguarding, accident, data incident, complaints and concerns processes as specified in the relevant Clinical Partners policies.
What We're Looking For:
Essential:
- Minimum 3 years' experience in a customer-facing or support role.
- Proven ability to remain composed and compassionate under pressure.
- Strong interpersonal and communication skills - both written and verbal.
- Experience using databases and managing confidential information responsibly.
- A personal sense of accountability and commitment to quality.
Desirable:
- Knowledge of mental health or healthcare environments.
- Experience with Salesforce or similar CRM systems.
- An understanding of safeguarding and sensitive issue handling.
What we can offer to you:
- 24,000 annual salary
- 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
- A day off for your birthday.
- Healthcare Cash Plan
- Benefits Platform
- Life Assurance
- Discount Vouchers
- Flexible working opportunities to suit your personal needs
- Opportunities to take part in charitable events
- Access to a Wellbeing portal and Employee Assistance Programme (EAP)
Our client is committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.
Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.
If you have the experience and desire to work for a well-respected organisation offering personal and professional support, as well as development, then you could be a perfect fit for the team.
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
To apply, submit your application today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Customer Support Agent
Posted today
Job Viewed
Job Description
Customer Support Agent
Are you passionate about delivering frontline support to patients, carers, and professionals?
If so, we have the perfect opportunity for you to play a key role in supporting one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, the first point of contact for individuals and families seeking help, often in difficult moments.
Location: Work from home
Pay Rate:
- 13.19 per hour
Benefits to include: 25 days paid holiday (increasing with service to 28 days) plus bank holidays
Working Hours:
- Full-time 35 hours/week
- Monday to Friday (9am - 5pm)
- 5 days/week
Initial Training Period: 3 weeks training (remote - virtual)
Our client is one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, you will be the first point of contact for individuals and families seeking help, often in difficult moments.
This is a fantastic opportunity for individuals who are naturally empathetic, calm under pressure, and thrive in high-volume, fast-paced environments! You'll need to be resilient, self-motivated, and accountable, someone who brings both heart and focus to every conversation.
What You'll be Doing:
- Provide frontline support to patients, carers, and professionals via telephone, email, and live chat.
- Handle enquiries with empathy, professionalism, and efficiency - even during busy periods.
- Book appointments and coordinating care in line with clinical requirements.
- Maintain accurate and timely records in our systems (e.g., Salesforce).
- Recognise and appropriately escalate safeguarding concerns or service disruptions.
- Work collaboratively with colleagues and supporting team cover to ensure service continuity.
- Provide accurate and clear service information for patients and their family/carers where appropriate, and in a friendly, efficient and courteous way.
- When necessary, support the Clinical Partners Operations and Governance teams in the coordination of sensitive matters relating to patient safeguarding, accident, data incident, complaints and concerns processes as specified in the relevant Clinical Partners policies.
What We're Looking For:
Essential:
- Minimum 3 years' experience in a customer-facing or support role.
- Proven ability to remain composed and compassionate under pressure.
- Strong interpersonal and communication skills - both written and verbal.
- Experience using databases and managing confidential information responsibly.
- A personal sense of accountability and commitment to quality.
Desirable:
- Knowledge of mental health or healthcare environments.
- Experience with Salesforce or similar CRM systems.
- An understanding of safeguarding and sensitive issue handling.
What we can offer to you:
- 24,000 annual salary
- 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
- A day off for your birthday.
- Healthcare Cash Plan
- Benefits Platform
- Life Assurance
- Discount Vouchers
- Flexible working opportunities to suit your personal needs
- Opportunities to take part in charitable events
- Access to a Wellbeing portal and Employee Assistance Programme (EAP)
Our client is committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.
Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.
If you have the experience and desire to work for a well-respected organisation offering personal and professional support, as well as development, then you could be a perfect fit for the team.
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
To apply, submit your application today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Customer Support Agent
Posted today
Job Viewed
Job Description
Customer Support Agent
Are you passionate about delivering frontline support to patients, carers, and professionals?
If so, we have the perfect opportunity for you to play a key role in supporting one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, the first point of contact for individuals and families seeking help, often in difficult moments.
Location: Work from home
Pay Rate:
- 13.19 per hour
Benefits to include: 25 days paid holiday (increasing with service to 28 days) plus bank holidays
Working Hours:
- Full-time 35 hours/week
- Monday to Friday (9am - 5pm)
- 5 days/week
Initial Training Period: 3 weeks training (remote - virtual)
Our client is one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, you will be the first point of contact for individuals and families seeking help, often in difficult moments.
This is a fantastic opportunity for individuals who are naturally empathetic, calm under pressure, and thrive in high-volume, fast-paced environments! You'll need to be resilient, self-motivated, and accountable, someone who brings both heart and focus to every conversation.
What You'll be Doing:
- Provide frontline support to patients, carers, and professionals via telephone, email, and live chat.
- Handle enquiries with empathy, professionalism, and efficiency - even during busy periods.
- Book appointments and coordinating care in line with clinical requirements.
- Maintain accurate and timely records in our systems (e.g., Salesforce).
- Recognise and appropriately escalate safeguarding concerns or service disruptions.
- Work collaboratively with colleagues and supporting team cover to ensure service continuity.
- Provide accurate and clear service information for patients and their family/carers where appropriate, and in a friendly, efficient and courteous way.
- When necessary, support the Clinical Partners Operations and Governance teams in the coordination of sensitive matters relating to patient safeguarding, accident, data incident, complaints and concerns processes as specified in the relevant Clinical Partners policies.
What We're Looking For:
Essential:
- Minimum 3 years' experience in a customer-facing or support role.
- Proven ability to remain composed and compassionate under pressure.
- Strong interpersonal and communication skills - both written and verbal.
- Experience using databases and managing confidential information responsibly.
- A personal sense of accountability and commitment to quality.
Desirable:
- Knowledge of mental health or healthcare environments.
- Experience with Salesforce or similar CRM systems.
- An understanding of safeguarding and sensitive issue handling.
What we can offer to you:
- 24,000 annual salary
- 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
- A day off for your birthday.
- Healthcare Cash Plan
- Benefits Platform
- Life Assurance
- Discount Vouchers
- Flexible working opportunities to suit your personal needs
- Opportunities to take part in charitable events
- Access to a Wellbeing portal and Employee Assistance Programme (EAP)
Our client is committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.
Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.
If you have the experience and desire to work for a well-respected organisation offering personal and professional support, as well as development, then you could be a perfect fit for the team.
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
To apply, submit your application today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Customer Support Agent
Posted today
Job Viewed
Job Description
Customer Support Agent
Are you passionate about delivering frontline support to patients, carers, and professionals?
If so, we have the perfect opportunity for you to play a key role in supporting one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, the first point of contact for individuals and families seeking help, often in difficult moments.
Location: Work from home
Pay Rate:
- 13.19 per hour
Benefits to include: 25 days paid holiday (increasing with service to 28 days) plus bank holidays
Working Hours:
- Full-time 35 hours/week
- Monday to Friday (9am - 5pm)
- 5 days/week
Initial Training Period: 3 weeks training (remote - virtual)
Our client is one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, you will be the first point of contact for individuals and families seeking help, often in difficult moments.
This is a fantastic opportunity for individuals who are naturally empathetic, calm under pressure, and thrive in high-volume, fast-paced environments! You'll need to be resilient, self-motivated, and accountable, someone who brings both heart and focus to every conversation.
What You'll be Doing:
- Provide frontline support to patients, carers, and professionals via telephone, email, and live chat.
- Handle enquiries with empathy, professionalism, and efficiency - even during busy periods.
- Book appointments and coordinating care in line with clinical requirements.
- Maintain accurate and timely records in our systems (e.g., Salesforce).
- Recognise and appropriately escalate safeguarding concerns or service disruptions.
- Work collaboratively with colleagues and supporting team cover to ensure service continuity.
- Provide accurate and clear service information for patients and their family/carers where appropriate, and in a friendly, efficient and courteous way.
- When necessary, support the Clinical Partners Operations and Governance teams in the coordination of sensitive matters relating to patient safeguarding, accident, data incident, complaints and concerns processes as specified in the relevant Clinical Partners policies.
What We're Looking For:
Essential:
- Minimum 3 years' experience in a customer-facing or support role.
- Proven ability to remain composed and compassionate under pressure.
- Strong interpersonal and communication skills - both written and verbal.
- Experience using databases and managing confidential information responsibly.
- A personal sense of accountability and commitment to quality.
Desirable:
- Knowledge of mental health or healthcare environments.
- Experience with Salesforce or similar CRM systems.
- An understanding of safeguarding and sensitive issue handling.
What we can offer to you:
- 24,000 annual salary
- 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
- A day off for your birthday.
- Healthcare Cash Plan
- Benefits Platform
- Life Assurance
- Discount Vouchers
- Flexible working opportunities to suit your personal needs
- Opportunities to take part in charitable events
- Access to a Wellbeing portal and Employee Assistance Programme (EAP)
Our client is committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.
Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.
If you have the experience and desire to work for a well-respected organisation offering personal and professional support, as well as development, then you could be a perfect fit for the team.
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
To apply, submit your application today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Customer Support Agent
Posted today
Job Viewed
Job Description
Customer Support Agent
Are you passionate about delivering frontline support to patients, carers, and professionals?
If so, we have the perfect opportunity for you to play a key role in supporting one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, the first point of contact for individuals and families seeking help, often in difficult moments.
Location: Work from home
Pay Rate:
- 13.19 per hour
Benefits to include: 25 days paid holiday (increasing with service to 28 days) plus bank holidays
Working Hours:
- Full-time 35 hours/week
- Monday to Friday (9am - 5pm)
- 5 days/week
Initial Training Period: 3 weeks training (remote - virtual)
Our client is one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, you will be the first point of contact for individuals and families seeking help, often in difficult moments.
This is a fantastic opportunity for individuals who are naturally empathetic, calm under pressure, and thrive in high-volume, fast-paced environments! You'll need to be resilient, self-motivated, and accountable, someone who brings both heart and focus to every conversation.
What You'll be Doing:
- Provide frontline support to patients, carers, and professionals via telephone, email, and live chat.
- Handle enquiries with empathy, professionalism, and efficiency - even during busy periods.
- Book appointments and coordinating care in line with clinical requirements.
- Maintain accurate and timely records in our systems (e.g., Salesforce).
- Recognise and appropriately escalate safeguarding concerns or service disruptions.
- Work collaboratively with colleagues and supporting team cover to ensure service continuity.
- Provide accurate and clear service information for patients and their family/carers where appropriate, and in a friendly, efficient and courteous way.
- When necessary, support the Clinical Partners Operations and Governance teams in the coordination of sensitive matters relating to patient safeguarding, accident, data incident, complaints and concerns processes as specified in the relevant Clinical Partners policies.
What We're Looking For:
Essential:
- Minimum 3 years' experience in a customer-facing or support role.
- Proven ability to remain composed and compassionate under pressure.
- Strong interpersonal and communication skills - both written and verbal.
- Experience using databases and managing confidential information responsibly.
- A personal sense of accountability and commitment to quality.
Desirable:
- Knowledge of mental health or healthcare environments.
- Experience with Salesforce or similar CRM systems.
- An understanding of safeguarding and sensitive issue handling.
What we can offer to you:
- 24,000 annual salary
- 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
- A day off for your birthday.
- Healthcare Cash Plan
- Benefits Platform
- Life Assurance
- Discount Vouchers
- Flexible working opportunities to suit your personal needs
- Opportunities to take part in charitable events
- Access to a Wellbeing portal and Employee Assistance Programme (EAP)
Our client is committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.
Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.
If you have the experience and desire to work for a well-respected organisation offering personal and professional support, as well as development, then you could be a perfect fit for the team.
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
To apply, submit your application today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
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Customer Support Manager
Posted today
Job Viewed
Job Description
Location: Reading
Salary: £27,000
Are you confident in customer contact roles? Do you have experience in a customer service environment?
We are looking for an Outbound Customer Support Manger to join a dedicated customer support team that delivers exceptional service to both new and existing clients. This role is primarily outbound, contacting customers and network partners to resolve issues related to recalls, safety matters, and pre- or post-sale activities.
In return, we offer a salary of up to £27,000 , alongside a comprehensive benefits package.
The Role
- Act as a first point of contact for customers, providing clear and professional communication.
- Ensure accurate recording of all customer interactions and follow-ups.
- Handle outbound and inbound correspondence to support campaigns, recalls, or other requested activities.
- Collaborate with colleagues to identify opportunities for continuous improvement.
- Build and maintain up-to-date product and process knowledge to best support customers.
- Strong customer service experience, ideally in an outbound environment.
- Ability to remain calm and positive when handling challenging conversations.
- Excellent verbal and written communication skills.
- Good organisational skills, able to manage workload effectively.
- High attention to detail and strong empathy when dealing with customers.
- Confident using Microsoft Office and familiar with CRM systems.
- Automotive sector experience is desirable but not essential.
- Full-time, permanent role with sociable working hours (Monday to Friday, 8:00 – 18:00).
- Flexible hybrid working after probation.
- Competitive holiday allowance plus public holidays.
- Annual bonus opportunities based on performance.
- Free parking, subsidised restaurant, and complimentary refreshments.
- Team events, a supportive working culture, and long-term career prospects.
- Bonus scheme eligibility.
- 27 days’ annual leave + bank holidays.
- Pension scheme with employer contributions up to 6.5%.
- Life assurance cover (core 2x salary, up to 10x with flexible benefits).
- Family leave support and resources.
- Employee assistance programme (confidential, 24/7).
- Car salary sacrifice scheme (including EV options, after 12 months).
- Discounts portal offering savings across retailers, supermarkets, holidays, and more.
Customer Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Sheffield | Full-time, Permanent | Monday–Friday, 9am–5pm
Competitive salary | Standard holidays
A unique opportunity to launch and grow your career in tech and regulatory support!
Verus Recruitment is delighted to support our client, a dynamic and growing tech business in Sheffield, in the search for a Customer Support Specialist. This is more than just a support role—it’s a chance to join a forward-thinking team, develop your skills, and play a part in both technical support and regulatory projects as the business evolves.
Why join?
- Career growth: Start in technical support, with the opportunity to expand your responsibilities and work alongside the regulatory team. You’ll be supported to learn, develop, and grow into a hybrid role that’s tailored to your strengths and ambitions.
- Supportive environment: Join a friendly, international-facing team where your ideas and contributions are valued.
- Work-life balance: Enjoy regular hours (Monday–Friday, no weekends) and a collaborative office culture, with flexibility for focused work when supporting regulatory projects.
- Full training: No prior tech or print experience required—just bring your enthusiasm, willingness to learn, and passion for helping others.
- Respond to customer support requests in a helpful and professional manner.
- Troubleshoot technical queries and resolve issues through to completion.
- Build trust with customers through clear, supportive communication.
- Provide remote setup and training sessions for new users.
- Accurately log and share key information using internal systems.
- Support regulatory projects alongside the technical support team, with opportunities to learn and develop new skills.
- Excellent communication skills (spoken and written).
- Experience in a customer service role.
- A real passion for delivering excellent customer service.
- Strong communication, organisational, and listening skills.
- Logical problem-solving ability and a proactive approach.
- A flexible, team-focused attitude with great attention to detail.
- Comfortable learning and adapting to new digital tools and processes.
- Any exposure to technology, software support, or print environments.
- French or German language skills.
If you’re looking for a role where you can make an impact, develop your skills, and be part of a growing company with real career progression, we’d love to hear from you.
Apply today or get in touch with Verus Recruitment for more information on (phone number removed).
Keywords: tech support, technical support, Customer support, customer service, call center, technology, support, Support technician, support specialist, translation, translator, webchat, email, call
Customer Support Executive
Posted 2 days ago
Job Viewed
Job Description
Customer Support Executive
Since its launch in 2014, Nurole has transformed the way organisations bring the best people onto their boards. By combining technology with human insight, we disrupt traditional search methods to deliver stronger and more diverse shortlists for every role.
About the Role
We are looking for a highly professional and personable Customer Support Executive to be the first point of contact for our members, candidates, and clients. You will play a vital role in ensuring that everyone who interacts with Nurole has an excellent experience. This role is perfect for someone with strong communication skills, attention to detail, and a service-oriented mindset.
Your Key Responsibilities:
- Be the first point of contact for all incoming enquiries via phone, email, and the platform, ensuring they are responded to promptly and professionally.
- Review all role postings on the platform to ensure accuracy, quality, and consistency before they go live.
- Support the processing and evaluation of membership requests and referrals.
- Handle technical membership issues, troubleshooting where possible and liaising with the product team to ensure quick resolution.
- Answer direct calls from the main switchboard, ensuring professional and friendly communication.
- Provide general support to internal teams when needed including some diary management and external scheduling, ensuring smooth day-to-day operations.
- Maintain clear and accurate records of enquiries and escalate issues where appropriate.
Skills and Experience Required:
- Exceptional written and verbal communication skills – confident and professional in dealing with a wide range of stakeholders.
- Strong attention to detail and commitment to quality control.
- Highly organised, with the ability to manage a busy workload and competing priorities.
- Friendly, approachable, and service-driven, with a genuine desire to help people.
- Tech-savvy, with the ability to quickly learn and adapt to new systems.
- Previous experience in customer service, front-of-house, or administrative support is desirable but not essential.
Personal Attributes:
- Conscientious and reliable.
- Calm under pressure and able to manage multiple tasks at once.
- Tenacious, with a positive, can-do attitude.
- Professional, personable, and a natural communicator.
In addition to a great environment, you will receive the following benefits: 25 days holiday; Office closed over Christmas, and bank holidays; Flexible hours and hybrid working; Private health insurance with mental health and dental coverage, and 24/7 access to a private GP; Regular learning and development opportunities.