441 Customer Success Specialist jobs in the United Kingdom

Customer Success Specialist

Derbyshire, East Midlands £24000 - £28000 Annually Sim & Skills

Posted 1 day ago

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permanent

Customer Service Specialist – Join the Fastest-Growing Team in Healthcare Simulation!

Chesterfield, UK | Monday–Friday, 9am–5pm (37.5 Hours/Week) | £24,000–£8,000 + Bonus + Top-Tier Benefits | 25 Days Holiday + Extra Days Over Christmas

About the Customer Service Specialist Role:

Are you looking for a fresh start or your first big break into a meaningful career? At Sim & Skills, we help healthcare professionals succeed by providing cutting-edge simulation equipment. We’re growing fast, that means we need amazing people like you to grow with us.

We’re on the lookout for a Customer Service Specialist; someone who’s organised, helpful, a great communicator, and ready to learn. You don’t need loads of experience, we’ll train you up and support you all the way.

Key Responsibilities of the Customer Success Specialist::

  • Chatting with our customers via phone, email, and live chat
  • li>Helping people solve problems and answering questions about our products
  • Processing orders and keeping customers updated on delivery times
  • Creating purchase orders and talking to suppliers to make sure everything runs smoothly
  • Learning about our awesome products so you can help customers get the best out of them
  • Spotting opportunities and handing leads over to our sales team
  • Keeping things organised with accurate notes and reports
  • Occasionally helping in the warehouse (yes, that includes lifting a few boxes — don’t worry, we’ll show you how)

What We’re Looking For:

  • A f iendly, confident communicator
  • Someone with a sharp eye for detail
  • A self-starter who loves solving problems
  • A team player with a can-do attitude
  • Comfortable using a computer (we’ll train you on the rest)
  • < i>No need for years of experience — if you’re reliable, curious, and excited to learn, we want to hear from you.

What You’ll Get:

  • A salary of £24,000–£28,000 depending experience
  • 5% employer pension contribution
  • Full private healthcare, dental, optical & critical illness insurance
  • 24/7 GP access
  • 25 days holiday + bonus days at Christmas
  • A close-knit, ambitious team who’ll have your back
  • < i>Real development opportunities as we grow

At Sim & Skills, we believe in attitude over experience. If you’ve got the drive to succeed, we’ll give you everything you need to get there. Everyone is welcome here — we’re building a company where you can do the best work of your life.

APPLY NOW for immediate consideration.

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Customer Success Specialist

BS1 4AA Bristol, South West £30000 Annually WhatJobs

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full-time
Our client, a rapidly growing SaaS company, is seeking a proactive and customer-centric Customer Success Specialist to join their team. This role is a fully remote position, offering flexibility and the opportunity to work from anywhere within the UK. As a Customer Success Specialist, you will be instrumental in building strong, long-lasting relationships with our clients, ensuring they achieve maximum value from our innovative software solutions. Your core responsibilities will include onboarding new customers, providing ongoing support and guidance, conducting regular check-ins and business reviews, identifying opportunities for upselling and cross-selling, and advocating for customer needs within the organisation. You will be expected to develop a deep understanding of our product and its applications across various industries. Exceptional communication, problem-solving, and interpersonal skills are essential for this role. The ideal candidate will have a proven track record in customer success,
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Customer Success Specialist

Chesterfield, East Midlands Sim & Skills

Posted 2 days ago

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Job Description

permanent

Customer Service Specialist Join the Fastest-Growing Team in Healthcare Simulation!

Chesterfield, UK | MondayFriday, 9am5pm (37.5 Hours/Week) | £24,000£28,000 + 5% Annual Bonus + Top-Tier Benefits | 25 Days Holiday + Extra Days Over Christmas

About the Customer Service Specialist Role:

Are you looking for a fresh start or your first big break into a meaningful career? At Sim & Skills , we help health.


WHJS1_UKTJ

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Customer Success Specialist

London, London Laka

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Permanent
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Customer Success Specialist

Azeus Convene

Posted 18 days ago

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Permanent

As an Azeus Convene Customer Success Specialist, your will be the dedicated

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Remote Customer Success Specialist

RG1 1AA Reading, South East £27000 Annually WhatJobs

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full-time
Our client is seeking a proactive and customer-focused Remote Customer Success Specialist to join their vibrant team. This fully remote role is designed for individuals passionate about building strong client relationships and ensuring clients maximise the value from our services. You will be based remotely, serving clients across the UK, with connections to Reading, Berkshire, UK . Your primary focus will be on client retention, satisfaction, and driving adoption of our product suite.

Key responsibilities include onboarding new clients, providing ongoing training and support, and proactively identifying opportunities to enhance the client experience. You will act as a trusted advisor, understanding client needs and challenges, and offering tailored solutions. Regular communication via phone, email, and video calls will be essential. You'll monitor client health, address concerns promptly, and advocate for client needs internally. The ideal candidate will possess excellent communication and interpersonal skills, a positive attitude, and strong problem-solving abilities. Previous experience in customer success,
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Remote Customer Success Specialist

CV1 2EX Coventry, West Midlands £25000 Annually WhatJobs

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full-time
Our client is seeking a dedicated and empathetic Remote Customer Success Specialist to join their growing support team. This is a fully remote role, offering the flexibility to work from home anywhere in the UK. You will be the primary point of contact for customers, providing exceptional support and ensuring they achieve their desired outcomes while using our client's innovative products. Your responsibilities will include onboarding new customers, providing technical assistance, troubleshooting issues, and proactively engaging with clients to ensure their satisfaction and retention. You will develop a deep understanding of our client's product suite and become an expert in its features and benefits, enabling you to guide customers effectively. This role requires excellent communication skills, both written and verbal, as you will be interacting with customers via phone, email, and live chat. You must be adept at active listening, problem-solving, and de-escalating challenging situations with patience and professionalism. Building strong, long-term relationships with customers is a key aspect of this role, fostering loyalty and driving positive customer experiences. You will also be responsible for gathering customer feedback, identifying trends, and communicating insights to the product and development teams to contribute to product improvements. Strong organizational skills are needed to manage customer inquiries efficiently and maintain accurate records in the CRM system. The ideal candidate is a proactive problem-solver with a passion for helping others and a commitment to delivering outstanding customer service in a remote-first environment. You should be comfortable working independently, managing your own schedule, and collaborating with a distributed team.
Responsibilities:
  • Onboard new customers, guiding them through setup and initial usage.
  • Respond to customer inquiries and provide timely and effective support via various channels (phone, email, chat).
  • Troubleshoot technical issues and provide solutions or escalate complex problems.
  • Proactively engage with customers to ensure their success and satisfaction.
  • Build and maintain strong customer relationships, fostering loyalty and retention.
  • Educate customers on product features and best practices.
  • Gather and document customer feedback to inform product development.
  • Manage customer accounts and maintain accurate records in the CRM system.
  • Collaborate with internal teams to resolve customer issues effectively.
  • Contribute to the development of support resources and knowledge base articles.

Qualifications:
  • Proven experience (2+ years) in customer service, technical support, or customer success roles.
  • Excellent communication, interpersonal, and active listening skills.
  • Strong problem-solving and troubleshooting abilities.
  • Proficiency with CRM software (e.g., Salesforce, HubSpot) and helpdesk systems.
  • Ability to manage time effectively and work independently in a remote setting.
  • A patient and empathetic approach to customer interactions.
  • Tech-savvy with a strong aptitude for learning new software.
  • Experience in the SaaS or technology sector is a plus.
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
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Remote Customer Success Specialist

BD1 1AU Bradford, Yorkshire and the Humber £26000 Annually WhatJobs

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full-time
Our client is actively seeking a highly motivated and customer-centric Remote Customer Success Specialist to join their dynamic, fully remote team, serving clients from their operational hub in **Bradford, West Yorkshire, UK**. This role is crucial for building and maintaining strong relationships with our client's customer base, ensuring they derive maximum value from our products and services. The ideal candidate will be an excellent communicator, proactive in identifying customer needs, and adept at problem-solving to foster customer loyalty and retention.

As a Remote Customer Success Specialist, you will be the primary point of contact for assigned customers, guiding them through onboarding, providing ongoing support, and proactively identifying opportunities for growth and enhanced utilization. Your responsibilities will include understanding customer goals, offering best practice advice, troubleshooting issues, and advocating for customer needs within the organization. You will conduct regular check-ins and business reviews, ensuring customers are achieving their desired outcomes. Strong organizational skills and the ability to manage multiple customer accounts effectively in a remote environment are essential. This role requires a deep commitment to customer satisfaction and a passion for helping clients succeed.

Key responsibilities:
  • Onboard new customers, ensuring a smooth and positive initial experience.
  • Build and maintain strong, long-lasting relationships with customers through regular communication.
  • Proactively identify customer needs and opportunities for increased product adoption and value realization.
  • Provide ongoing support, guidance, and product expertise to customers.
  • Troubleshoot and resolve customer issues in a timely and effective manner.
  • Conduct regular customer health checks and business reviews.
  • Act as a liaison between customers and internal teams to ensure customer needs are met.
  • Gather customer feedback and insights to inform product development and service improvements.
  • Monitor customer usage and engagement metrics to identify at-risk accounts.

The successful candidate will have a Bachelor's degree in Business, Communications, Marketing, or a related field, with a minimum of 2-3 years of experience in customer success,
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Remote Customer Success Specialist

BS1 6QS Bristol, South West £28000 Annually WhatJobs

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full-time
Our client is seeking a proactive and customer-focused Remote Customer Success Specialist to join their innovative hospitality solutions company. In this fully remote role, you will be the primary point of contact for a portfolio of clients, ensuring they maximise the value of our client's services. Your responsibilities will include onboarding new clients, providing ongoing support, identifying opportunities for upselling and cross-selling, conducting regular check-ins and business reviews, and proactively addressing any potential issues to ensure client retention and satisfaction. You will work closely with sales, product, and support teams to deliver a seamless customer experience. The ideal candidate will possess exceptional communication and interpersonal skills, with a passion for building strong client relationships. Prior experience in customer success,
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Senior Customer Success Specialist

SO14 0DA Southampton, South East £32000 Annually WhatJobs

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full-time
We are looking for an experienced and empathetic Senior Customer Success Specialist to join our client's growing team, operating remotely but serving customers nationwide. In this crucial role, you will be the primary point of contact for our clients, ensuring they receive exceptional support and achieve maximum value from our products/services. Your responsibilities will encompass managing a portfolio of key accounts, proactively addressing customer inquiries, troubleshooting issues, and providing guidance on best practices. You will be expected to build strong, lasting relationships with customers, understanding their unique needs and challenges to offer tailored solutions. This role requires a proactive approach to identifying potential problems and opportunities for improvement within customer accounts. Key duties include conducting regular check-ins, onboarding new clients, processing service requests, and escalating complex issues to appropriate internal teams. The ideal candidate will possess outstanding communication and problem-solving skills, with a proven ability to handle challenging customer interactions with professionalism and efficiency. A background in customer service,
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