552 Customer Success Specialist jobs in the United Kingdom

Customer Success Specialist

Cardiff, Wales Place.

Posted 9 days ago

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Job Description

You're at your best when building genuine relationships with customers.


You're not interested in hard sales, although you've found a way to upsell through identifying ways to add value to their business.


That's why you're in customer success, customer experience or customer satisfaction (whichever suits you best)


Because you enjoy making sure that customers are feel heard and understood.


They're a funded SaaS start up which means they're using that money to increase headcount to serve their customer base.


You'll be giving the autonomy to own customer accounts, nurture the relationships and hopefully increase revenue on each account - and be incentivised to do so.


Most importantly, you'll be joining a company that have unlimited opportunities for progression.


Don't just take my word for it, the software engineer we placed in November has been promoted to a lead within nine months (review available).


You'll also collaborate with software, product and sales, so communication skills are needed.


To be successful in this position, you'll need to spot fires BEFORE the smoke aka work proactively rather than reactively.


You'll work on site in their new, modern office based in Cardiff.


Salary up to £35k with OTE and shares.


Please apply below.

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German Speaking Customer Success Specialist

West Yorkshire, Yorkshire and the Humber £28000 Annually French Selection

Posted 5 days ago

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permanent

FRENCH SELECTION (FS)

German Speaking Customer Success Specialist
Location: Bradford or remote working
Hybrid working system but also open to remote
Salary: up to £28,000 per annum
Ref: 4276CG

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4276CG

The company : A fast growing manufacturing company with great accolades who are expanding globally

Main duties:  An exciting opportunity to be part of a growing business by responding to enquiries from customers and retailers on the German market providing outstanding service at all times

The role:
- Respond to enquiries via email and telephone
- Deal with both B2C and B2B inbound sales and order processing
- Handle and address customer concerns
- Liaise with couriers and keep customers updated on progress
- Maintain comprehensive knowledge of the product range
- General admin as needed

The candidate:
- Fluent in German (written and spoken) essential
- Previous experience in Customer Service beneficial
- IT literate (strong Excel knowledge)
- Excellent communication skills
- Proactive, confident and dynamic
- Open to remote following a successful onsite onboarding process (1 to 2 months)

The salary: up to £28,000 per annum

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.

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Customer Success Specialist (Dutch and English speaking)

Bristol, South West Laka

Posted 2 days ago

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Permanent
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Customer Success Specialist (Dutch and English speaking)

London, London Laka

Posted 15 days ago

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Permanent
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Customer Success Implementation Specialist

Gloucester, South West Avantis Education

Posted today

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Customer Success Implementation Specialist Full-time, Hybrid role (office based at least 3 days a week) Office base in Quedgeley, Gloucester What you’ll love about this role You will be joining a fast paced, multi award-winning, market leading Educational Technology Company based in Quedgeley, Gloucester. Avantis is a leading educational technology company focused on bringing immersive Virtual Reality (VR) learning experiences to classrooms around the world. Our mission is to empower educators with innovative tools that inspire students, enhance engagement and improve learning outcomes. What will you be doing The Customer Success Implementation Specialist will play a pivotal role in supporting and coordinating the delivery of onboarding and training activities for our customers. You will help oversee the quality and consistency of onboarding sessions, provide feedback and guidance to colleagues and support the Training Team Leader in implementing onboarding initiatives. This role is ideal for an experienced onboarding person equipped with supervisory skills while remaining hands-on in customer delivery. Key responsibilities will include Deliver high-quality bespoke onboarding and training sessions (online and onsite where required). Act as a mentor and first-line support for onboarding queries, offering coaching, guidance and feedback. Support the Training Team Leader in monitoring onboarding effectiveness and ensuring quality standards are met. Coordinate day-to-day onboarding schedules, ensuring coverage and timely delivery of sessions. Proactively communicate with customers to ensure training is completed and any issues are resolved promptly. Assist with developing training resources, documentation and best practice guides as needed. Monitor and track customer onboarding data, escalating risks to the Training Team Leader as needed. Build strong working relationships with internal teams to ensure a seamless customer journey Key Skills, Experience and Qualifications Experience delivering customer onboarding and training. Strong interpersonal and communication skills, with the ability to coach peers. Ability to work in a fast-paced, high-growth environment. Experience in customer service, education, training or a related field. Preferred experience with CRM and online training tools. Preferred experience of understanding the use of technology in classrooms. Be outgoing, confident and able to quickly build rapport with customers and colleagues. Supportive and approachable, with a natural ability to mentor others. Well-organised, with strong time management and prioritisation skills. Resilient, resourceful, and proactive with a can-do attitude Avantis Education provides a fun, exciting work culture that thrives on self-starters and individuals that can help shape and grow our future. We are a well-established Company that is continually growing and looking for strong team players who are not afraid of working independently to bring innovation into all that we do as a global education technology leader. To find out more about our product please go to If this role sounds like the right fit for you, we can't wait to hear from you.
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Customer Success Implementation Specialist

Gloucester, South West Avantis Education

Posted 10 days ago

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Job Description

Customer Success Implementation Specialist

Full-time, Hybrid role (office based at least 3 days a week)

Office base in Quedgeley, Gloucester


What you’ll love about this role

You will be joining a fast paced, multi award-winning, market leading Educational Technology Company based in Quedgeley, Gloucester.


Avantis is a leading educational technology company focused on bringing immersive Virtual Reality (VR) learning experiences to classrooms around the world. Our mission is to empower educators with innovative tools that inspire students, enhance engagement and improve learning outcomes.


What will you be doing

The Customer Success Implementation Specialist will play a pivotal role in supporting and coordinating the delivery of onboarding and training activities for our customers. You will help oversee the quality and consistency of onboarding sessions, provide feedback and guidance to colleagues and support the Training Team Leader in implementing onboarding initiatives. This role is ideal for an experienced onboarding person equipped with supervisory skills while remaining hands-on in customer delivery.


Key responsibilities will include

  • Deliver high-quality bespoke onboarding and training sessions (online and onsite where required).
  • Act as a mentor and first-line support for onboarding queries, offering coaching, guidance and feedback.
  • Support the Training Team Leader in monitoring onboarding effectiveness and ensuring quality standards are met.
  • Coordinate day-to-day onboarding schedules, ensuring coverage and timely delivery of sessions.
  • Proactively communicate with customers to ensure training is completed and any issues are resolved promptly.
  • Assist with developing training resources, documentation and best practice guides as needed.
  • Monitor and track customer onboarding data, escalating risks to the Training Team Leader as needed.
  • Build strong working relationships with internal teams to ensure a seamless customer journey


Key Skills, Experience and Qualifications

  • Experience delivering customer onboarding and training.
  • Strong interpersonal and communication skills, with the ability to coach peers.
  • Ability to work in a fast-paced, high-growth environment.
  • Experience in customer service, education, training or a related field.
  • Preferred experience with CRM and online training tools.
  • Preferred experience of understanding the use of technology in classrooms.
  • Be outgoing, confident and able to quickly build rapport with customers and colleagues.
  • Supportive and approachable, with a natural ability to mentor others.
  • Well-organised, with strong time management and prioritisation skills.
  • Resilient, resourceful, and proactive with a can-do attitude.


Avantis Education provides a fun, exciting work culture that thrives on self-starters and individuals that can help shape and grow our future. We are a well-established Company that is continually growing and looking for strong team players who are not afraid of working independently to bring innovation into all that we do as a global education technology leader.


To find out more about our product please go to


If this role sounds like the right fit for you, we can't wait to hear from you.

This advertiser has chosen not to accept applicants from your region.

Customer Relations Manager

Milton, Eastern £40000 Annually RCH Care Homes

Posted 5 days ago

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Job Description

permanent

RCH are looking for a Customer Relations Manager to work at Woodlands Care Centre, based in Central Cambridge

Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.

Main duties will be;

  • To plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
  • To be responsible for inputting accurate information on Care HQ (CRM system) and to manage the care seeker journey, such as visits to the home and follow-ups. Thus, ensuring the sales cycles is achieving the required conversion rates.
  • To deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
  • Managing the move in process in conjunction with the General Manager and ensuring the process is a smooth, seamless transition from choice to move in

About You:

  • Proven experience in a senior sales and marketing role within the care sector is essential
  • Strong understanding of the private care market
  • Exceptional leadership, communication, and relationship-building skills
  • Strategic thinker with a results-driven mindset
  • Willingness to travel across the specified regions

Why Join Us?

  • Work with a supportive and forward-thinking team
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Customer Relations Manager

Hampshire, South East £40000 - £50000 Annually Michael Page

Posted 5 days ago

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Job Description

permanent

We are seeking a proactive and customer-focused Customer Relation Manager for our well established client based in Southampton. In this role, you will be the key point of contact between the company and our clients, ensuring exceptional service delivery, managing customer queries and complaints, and driving customer satisfaction and loyalty. You will play a critical role in strengthening client relationships and improving service across the business.

Client Details

Our client is a well established business across the world. A global leader in the manufacturing and sale of finished watches, jewellery, and components, including innovative electronic systems. Founded in 1983, they revolutionised the industry with affordable, high-tech, and stylish watches that reflect the spirit of art, sport, and joy of life.

Description

The key responsibilities for the Customer Relations Manager role are:

* Oversight of Customer Care department.
* Champion ongoing development of the department.
* Workforce planning and development.
* Talent Management, including coaching and mentoring.
* Lead organisational culture change within department.
* Motivate the teams and create an environment of overall collaboration, communication within the departments
* To effectively manage Customer Care in boxes and work flow, remaining adaptable at all times in order to adhere to Service Level Agreements within the Customer Service Department
* To manage team performance, development and absence including recruitment, conducting 1:1's, personal development meetings, providing coaching and conducting formal meetings
* To inspire your team to put the customer at the heart of everything we do by demonstrating the highest level of customer service skills and motivate them deliver first contact resolution
* To ensure accurate data recording within the team
* To manage and follow-up customer complaint escalations and enquiries in a professional, timely and responsive manner
* Continuously develop your personal knowledge and understanding of products, services, company procedures/policies and our customer's expectations.

Profile

The successful candidate for the Customer Relations Manager is someone with the following:

Essential Skills and Experience
* Team manager experience within a high performing team, in either sales or customer service sector
* Stakeholder management
* Excellent time management skills and able to effectively prioritise workload
* Effective planning and organising skills with close attention to detail
* Exceptional written and verbal communication skills
* Ability to identify development needs within the team and effectively coach to build and maintain a high performing team
* Demonstrable customer service and complaint handling experience
* Strong IT skills, proficient in all MS Office programmes to an advanced level
* Strong motivator / people person / able to lead a team to success


Essential Qualifications
* 5 GCSE's including Maths and English (or equivalent)
Desirable Skills and Experience
* Experience with Voxtron or other call monitoring system
* Experience with Sales force CRM
* Retail and / or watch industry experience


Desirable Qualifications
* Relevant Management and Administration Qualification

Job Offer

The candidate for the Customer Relations Manager role will receive:

  • Competitive salary

  • Good annual leave package

  • Pension scheme

  • Professional development and training opportunities

  • On-site parking and/or easy access to public transport in Southampton

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Customer Relations Manager

Claines, West Midlands £50000 Annually Sanders Senior Living

Posted 5 days ago

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Job Description

permanent

Customer Relations Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Customer Relations Manager

Care Home: The Belmont

Hours per week: 40 hours per week

Salary: 50,000 per annum plus commission

About the role:

We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager.

The successful Customer Relations Manager will haveoverall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.

Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.

Benefits of working with Sanders Senior Living:

  • 28 days Paid Holiday
  • Pension Scheme
  • Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
  • Employee Assistance Scheme that is also available to immediate family members
  • Comprehensive induction and ongoing, paid training
  • Free DBS Check and uniform
  • Opportunities to progress your career within the company
  • Free, on-site parking
  • Employee of the Month awards

About you:

We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.

About Sanders Senior Living:

Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference.

Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

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Customer Relations Manager

Clapham Green, Eastern £40000 Annually RCH Care Homes

Posted 5 days ago

Job Viewed

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Job Description

permanent

RCH are looking for a Customer Relations Manager to work at Manton Heights Care Centre, based in Bedford.

Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.

Main duties will be;

  • To plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
  • To be responsible for inputting accurate information on Care HQ (CRM system) and to manage the care seeker journey, such as visits to the home and follow-ups. Thus, ensuring the sales cycles is achieving the required conversion rates.
  • To deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
  • Managing the move in process in conjunction with the General Manager and ensuring the process is a smooth, seamless transition from choice to move in

About You:

  • Proven experience in a senior sales and marketing role within the care sector is essential
  • Strong understanding of the private care market
  • Exceptional leadership, communication, and relationship-building skills
  • Strategic thinker with a results-driven mindset
  • Willingness to travel across the specified regions

Why Join Us?

  • Work with a supportive and forward-thinking team
This advertiser has chosen not to accept applicants from your region.
 

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