1,631 Customer Success Specialist jobs in the United Kingdom

Radius is seeking a Customer Success Specialist. Must have experience with either IT or Datacentre sector.

The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery.

This role is required to deputise for Customer Success Managers when required, participating in customer service reviews and providing a level of competence on the services outlined in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/ improvements, and co-ordinating with other teams to source resolutions.

Specific duties include but are not limited to the following job functions.

• Manage a small portfolio of small customer accounts, primarily, but not in the finance vertical

• Provide cover for Customer Success Managers on key accounts during absence

• Collate operational data and produce monthly customer service reports

• Provide exceptional administrative support to the Customer Success Team

• Maintain accurate records of customer interactions

• Respond to customer inquiries promptly and professionally by phone, email or other communications channels

• Regularly audits work being done and customer service being provided to ensure all standards are met and that remedial work is completed effectively, correctly, and thoroughly

• Co-ordinate with various departments to resolve client issues quickly and professionally

• Participate in team meetings to and contribute ideas to improve overall customer satisfaction

• Monitors customer issues and client complaints to define patterns and work to lessen those recurring issues

• Attend customer and industry focused networking events both on-site and off-site

• Participate in, and positively contribute to, internal projects which require Customer Success Team input, as required

Radius is seeking a Customer Success Specialist. Must have experience with either IT or Datacentre sector.

The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery.

This role is required to deputise for Customer Success Managers when required, participating in customer service reviews and providing a level of competence on the services outlined in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/ improvements, and co-ordinating with other teams to source resolutions.

Specific duties include but are not limited to the following job functions.

• Manage a small portfolio of small customer accounts, primarily, but not in the finance vertical

• Provide cover for Customer Success Managers on key accounts during absence

• Collate operational data and produce monthly customer service reports

• Provide exceptional administrative support to the Customer Success Team

• Maintain accurate records of customer interactions

• Respond to customer inquiries promptly and professionally by phone, email or other communications channels

• Regularly audits work being done and customer service being provided to ensure all standards are met and that remedial work is completed effectively, correctly, and thoroughly

• Co-ordinate with various departments to resolve client issues quickly and professionally

• Participate in team meetings to and contribute ideas to improve overall customer satisfaction

• Monitors customer issues and client complaints to define patterns and work to lessen those recurring issues

• Attend customer and industry focused networking events both on-site and off-site

• Participate in, and positively contribute to, internal projects which require Customer Success Team input, as required

Customer Success Specialist

Location: Hybrid to Tunbridge Wells (2 days per week)

Our client is on an exciting journey to empower businesses through innovation. We’re looking for a proactive and people-focused Customer Success Specialist to join their growing team and help their SME customers succeed.

You’ll play a key role in driving adoption, managing renewals, and delivering measurable customer value through a combination of scalable programs and hands-on engagement. If you thrive on helping others succeed and enjoy turning customers into long-term advocates, we want to hear from you!

What You’ll Do

• Lead onboarding and implementation for new SME customers, ensuring smooth deployment.
• Deliver engaging customer training sessions and create self-service learning resources.
• Manage a portfolio of SME accounts with a focus on retention, renewals, and satisfaction.
• Identify upsell and cross-sell opportunities in collaboration with the Account Management team.
• Run scalable success programs (webinars, playbooks, success toolkits).
• Track key success metrics including adoption, renewals, NPS, and churn.
• Partner with Marketing to develop case studies, testimonials, and customer stories.
• Be the trusted point of contact for client inquiries and feedback.

What You’ll Bring

• Experience delivering customer training.
• Excellent relationship-building, communication, and negotiation skills.
• Strong organisation, planning, and time management abilities.
• Data-driven mindset with experience tracking key success metrics.
• Familiarity with CRM systems and MS Office.
• Passion for customer success and continuous improvement.

Radius is seeking a Customer Success Specialist. Must have experience with either IT or Datacentre sector.

The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery.

This role is required to deputise for Customer Success Managers when required, participating in customer service reviews and providing a level of competence on the services outlined in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/ improvements, and co-ordinating with other teams to source resolutions.

Specific duties include but are not limited to the following job functions.

• Manage a small portfolio of small customer accounts, primarily, but not in the finance vertical

• Provide cover for Customer Success Managers on key accounts during absence

• Collate operational data and produce monthly customer service reports

• Provide exceptional administrative support to the Customer Success Team

• Maintain accurate records of customer interactions

• Respond to customer inquiries promptly and professionally by phone, email or other communications channels

• Regularly audits work being done and customer service being provided to ensure all standards are met and that remedial work is completed effectively, correctly, and thoroughly

• Co-ordinate with various departments to resolve client issues quickly and professionally

• Participate in team meetings to and contribute ideas to improve overall customer satisfaction

• Monitors customer issues and client complaints to define patterns and work to lessen those recurring issues

• Attend customer and industry focused networking events both on-site and off-site

• Participate in, and positively contribute to, internal projects which require Customer Success Team input, as required

Radius is seeking a Customer Success Specialist. Must have experience with either IT or Datacentre sector.

The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery.

This role is required to deputise for Customer Success Managers when required, participating in customer service reviews and providing a level of competence on the services outlined in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/ improvements, and co-ordinating with other teams to source resolutions.

Specific duties include but are not limited to the following job functions.

• Manage a small portfolio of small customer accounts, primarily, but not in the finance vertical

• Provide cover for Customer Success Managers on key accounts during absence

• Collate operational data and produce monthly customer service reports

• Provide exceptional administrative support to the Customer Success Team

• Maintain accurate records of customer interactions

• Respond to customer inquiries promptly and professionally by phone, email or other communications channels

• Regularly audits work being done and customer service being provided to ensure all standards are met and that remedial work is completed effectively, correctly, and thoroughly

• Co-ordinate with various departments to resolve client issues quickly and professionally

• Participate in team meetings to and contribute ideas to improve overall customer satisfaction

• Monitors customer issues and client complaints to define patterns and work to lessen those recurring issues

• Attend customer and industry focused networking events both on-site and off-site

• Participate in, and positively contribute to, internal projects which require Customer Success Team input, as required

Customer Success Specialist

Location: Hybrid to Tunbridge Wells (2 days per week)

Our client is on an exciting journey to empower businesses through innovation. We’re looking for a proactive and people-focused Customer Success Specialist to join their growing team and help their SME customers succeed.

You’ll play a key role in driving adoption, managing renewals, and delivering measurable customer value through a combination of scalable programs and hands-on engagement. If you thrive on helping others succeed and enjoy turning customers into long-term advocates, we want to hear from you!

What You’ll Do

• Lead onboarding and implementation for new SME customers, ensuring smooth deployment.
• Deliver engaging customer training sessions and create self-service learning resources.
• Manage a portfolio of SME accounts with a focus on retention, renewals, and satisfaction.
• Identify upsell and cross-sell opportunities in collaboration with the Account Management team.
• Run scalable success programs (webinars, playbooks, success toolkits).
• Track key success metrics including adoption, renewals, NPS, and churn.
• Partner with Marketing to develop case studies, testimonials, and customer stories.
• Be the trusted point of contact for client inquiries and feedback.

What You’ll Bring

• Experience delivering customer training.
• Excellent relationship-building, communication, and negotiation skills.
• Strong organisation, planning, and time management abilities.
• Data-driven mindset with experience tracking key success metrics.
• Familiarity with CRM systems and MS Office.
• Passion for customer success and continuous improvement.

As an Azeus Convene Customer Success Specialist, your will be the dedicated Account Manager for your assigned customers, overseeing their entire journey as serving as the intial point for escalation. You will work closely with our dedicated Sales, Marketing, and Support teams to drive customer engagement, retention, and expansion. You will ensure customers are fully utilizing Convene both during post-sales implementation. Reporting to the Head of Customer Success in Europe, you will be responsible for the onboarding, growth, customer relationship management, and retention of your allocated accounts.

Additionally, you will proactively engage with existing customers to help them derive maximum value from Convene, while identifying opportunities for upselling based on data-driven insights. Your goal is to build strong, lasting relationships that drive customer satisfaction, loyalty, and long-term success.

Requirements

Role and Key Responsibilities

Customer Engagement & Retention

• Organize and host customer webinars to share best practices, showcase new features, and demonstrate real-world applications of Convene.
• Actively contribute to LinkedIn groups, fostering discussions and encouraging knowledge-sharing among customers.
• Analyse customer feedback from webinars, LinkedIn groups, and direct interactions to identify trends and improvement areas.
• Ensure customers receive continuous training and guidance to maximize their use of Convene, improving retention rates.
• Engage regularly with existing customers to successfully guide them through the implementation process from start to finish, putting the customer at the heart of everything you do to ensure success.

Strategic Upselling & ABM Approach

• Conduct regular customer usage analysis to assess how customers interact with Convene and identify opportunities for expansion.
• Work with Sales and Marketing to implement a “ few-to-few” Account-Based Marketing (ABM) approach, tailoring upsell recommendations based on the purchasing behaviour of similar customers.
• Provide customer success reviews to highlight underutilized features and suggest add-ons that align with business needs.

Operational & Reporting Responsibilities

• Engage with existing customers via email, phone, remotely and, if required, on site, providing responses to their requirements on a proactive and timely manner.
• Develop customer success reports, tracking engagement levels, feature adoption, and potential upsell opportunities.
• Produce blog content on new and existing Convene features, showcasing how customers can enhance their usage.
• Update and manage HubSpot CRM, ensuring accurate records of customer interactions and upselling potential.
• Attend conferences and exhibitions to engage with both prospective and existing customers.

Required Skills & Qualifications

• Strong communication and interpersonal skills, with the ability to build long-term customer relationships.
• Experience in customer success, account management, or sales within a SaaS or technology-driven environment.
• Ability to analyze customer usage data and translate insights into actionable retention and upsell strategies.
• Proficiency with CRM tools such as HubSpot and familiarity with ABM methodologies is a plus.
• Experience with webinar hosting, content creation, or community engagement is desirable.