441 Customer Success Specialist jobs in the United Kingdom
Customer Success Specialist
Posted 1 day ago
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Customer Service Specialist – Join the Fastest-Growing Team in Healthcare Simulation!
Chesterfield, UK | Monday–Friday, 9am–5pm (37.5 Hours/Week) | £24,000–£8,000 + Bonus + Top-Tier Benefits | 25 Days Holiday + Extra Days Over Christmas
About the Customer Service Specialist Role:
Are you looking for a fresh start or your first big break into a meaningful career? At Sim & Skills, we help healthcare professionals succeed by providing cutting-edge simulation equipment. We’re growing fast, that means we need amazing people like you to grow with us.
We’re on the lookout for a Customer Service Specialist; someone who’s organised, helpful, a great communicator, and ready to learn. You don’t need loads of experience, we’ll train you up and support you all the way.
Key Responsibilities of the Customer Success Specialist::
- Chatting with our customers via phone, email, and live chat li>Helping people solve problems and answering questions about our products
- Processing orders and keeping customers updated on delivery times
- Creating purchase orders and talking to suppliers to make sure everything runs smoothly
- Learning about our awesome products so you can help customers get the best out of them
- Spotting opportunities and handing leads over to our sales team
- Keeping things organised with accurate notes and reports
- Occasionally helping in the warehouse (yes, that includes lifting a few boxes — don’t worry, we’ll show you how)
What We’re Looking For:
- A f iendly, confident communicator
- Someone with a sharp eye for detail
- A self-starter who loves solving problems
- A team player with a can-do attitude
- Comfortable using a computer (we’ll train you on the rest) < i>No need for years of experience — if you’re reliable, curious, and excited to learn, we want to hear from you.
What You’ll Get:
- A salary of £24,000–£28,000 depending experience
- 5% employer pension contribution
- Full private healthcare, dental, optical & critical illness insurance
- 24/7 GP access
- 25 days holiday + bonus days at Christmas
- A close-knit, ambitious team who’ll have your back < i>Real development opportunities as we grow
At Sim & Skills, we believe in attitude over experience. If you’ve got the drive to succeed, we’ll give you everything you need to get there. Everyone is welcome here — we’re building a company where you can do the best work of your life.
APPLY NOW for immediate consideration.
Customer Success Specialist
Posted today
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Customer Success Specialist
Posted 2 days ago
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Customer Service Specialist Join the Fastest-Growing Team in Healthcare Simulation!
Chesterfield, UK | MondayFriday, 9am5pm (37.5 Hours/Week) | £24,000£28,000 + 5% Annual Bonus + Top-Tier Benefits | 25 Days Holiday + Extra Days Over Christmas
About the Customer Service Specialist Role:
Are you looking for a fresh start or your first big break into a meaningful career? At Sim & Skills , we help health.
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Customer Success Specialist
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Customer Success Specialist
Posted 18 days ago
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As an Azeus Convene Customer Success Specialist, your will be the dedicated
Remote Customer Success Specialist
Posted today
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Key responsibilities include onboarding new clients, providing ongoing training and support, and proactively identifying opportunities to enhance the client experience. You will act as a trusted advisor, understanding client needs and challenges, and offering tailored solutions. Regular communication via phone, email, and video calls will be essential. You'll monitor client health, address concerns promptly, and advocate for client needs internally. The ideal candidate will possess excellent communication and interpersonal skills, a positive attitude, and strong problem-solving abilities. Previous experience in customer success,
Remote Customer Success Specialist
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Responsibilities:
- Onboard new customers, guiding them through setup and initial usage.
- Respond to customer inquiries and provide timely and effective support via various channels (phone, email, chat).
- Troubleshoot technical issues and provide solutions or escalate complex problems.
- Proactively engage with customers to ensure their success and satisfaction.
- Build and maintain strong customer relationships, fostering loyalty and retention.
- Educate customers on product features and best practices.
- Gather and document customer feedback to inform product development.
- Manage customer accounts and maintain accurate records in the CRM system.
- Collaborate with internal teams to resolve customer issues effectively.
- Contribute to the development of support resources and knowledge base articles.
Qualifications:
- Proven experience (2+ years) in customer service, technical support, or customer success roles.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and troubleshooting abilities.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and helpdesk systems.
- Ability to manage time effectively and work independently in a remote setting.
- A patient and empathetic approach to customer interactions.
- Tech-savvy with a strong aptitude for learning new software.
- Experience in the SaaS or technology sector is a plus.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
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Remote Customer Success Specialist
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As a Remote Customer Success Specialist, you will be the primary point of contact for assigned customers, guiding them through onboarding, providing ongoing support, and proactively identifying opportunities for growth and enhanced utilization. Your responsibilities will include understanding customer goals, offering best practice advice, troubleshooting issues, and advocating for customer needs within the organization. You will conduct regular check-ins and business reviews, ensuring customers are achieving their desired outcomes. Strong organizational skills and the ability to manage multiple customer accounts effectively in a remote environment are essential. This role requires a deep commitment to customer satisfaction and a passion for helping clients succeed.
Key responsibilities:
- Onboard new customers, ensuring a smooth and positive initial experience.
- Build and maintain strong, long-lasting relationships with customers through regular communication.
- Proactively identify customer needs and opportunities for increased product adoption and value realization.
- Provide ongoing support, guidance, and product expertise to customers.
- Troubleshoot and resolve customer issues in a timely and effective manner.
- Conduct regular customer health checks and business reviews.
- Act as a liaison between customers and internal teams to ensure customer needs are met.
- Gather customer feedback and insights to inform product development and service improvements.
- Monitor customer usage and engagement metrics to identify at-risk accounts.
The successful candidate will have a Bachelor's degree in Business, Communications, Marketing, or a related field, with a minimum of 2-3 years of experience in customer success,
Remote Customer Success Specialist
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Senior Customer Success Specialist
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