44,846 Customer Support Advisor jobs in the United Kingdom

• Be the first point of contact for all customer inquiries via email, phone, and live chat.
• Respond to queries in a timely, professional, and helpful manner.
• Troubleshoot basic issues and escalate more complex problems when needed.
• Educate users on product features, best practices, and self-service tools.
• Gather and report on customer feedback to help improve our services.
• Identify common support themes and suggest process improvements.
• Collaborate closely with internal teams to enhance workflow and customer outcomes.
• Contribute to a positive, proactive customer experience and engagement strategy.

• A natural communicator with a friendly, patient, and solution-oriented approach.
• Strong written and verbal communication skills.
• Comfortable working across email, phone, and chat platforms.
• Ability to troubleshoot and think on your feet.
• Detail-oriented with excellent time management skills.
• Experience in a customer support or similar role is preferred.
• A team player who’s eager to learn and grow

• Day-to-day management, triage, and prioritisation of support requests.
• Deciding on and executing the escalation of issues to the broader team and other stakeholders.
• Act as company Ambassador effectively promoting Product and Services by ensuring a high level of support and customer satisfaction.
• Guide the customer and promote the use of self-help resources available through an on-line ‘Customer Zone’ i.e., quick start guides, reference material, FAQs.
• Supporting customers with hardware and (cloud based) analytics trouble shooting.
• Recording issues within a support ticket system structure (Salesforce/ Service Cloud), to effectively triage and manage hardware, software, and analytics issues using pre-defined customer responses.
• Managing RMAs including assessing, testing, repairing, replacing, and recording of issues and outcomes.
• Supporting Logistics Co-ordinator with shipping of equipment globally. 

Temporary contract 4-6 weeks to FTC 6 months
Location: Swindon (Hybrid Working)
Pay Rate: 12.21 per hour
Hours: Full-Time, 37 hours per week
Working Pattern:

• Initial 2-3 weeks full-time office-based training in Swindon
• Once trained: minimum 1 day per week in the office, remainder working from home

Brook Street are currently recruiting on behalf of a well-established government client for a Customer Support Advisor based in Swindon. This is an exciting opportunity to join a dynamic and supportive team making a real impact in public service delivery.

About the Role:

As a Customer Support Advisor, you'll be the first point of contact for customers, providing excellent service and helping resolve queries efficiently. Working mainly on the phone, but also across other communication channels, you'll ensure each customer interaction is professional, empathetic, and accurate.

This is a hybrid role offering flexibility and a supportive team environment. You'll be joining a growing workforce where your contribution plays a vital role in improving the customer experience.

Key Responsibilities:

• Handling incoming customer calls and resolving queries in line with policy and guidance
• Delivering outstanding customer service via phone and email
• Accurately entering and processing information within service level agreements
• Collaborating effectively with colleagues to meet team goals
• Identifying areas for service improvement
• Maintaining strict confidentiality and data security at all times
• Ensuring detailed and accurate record-keeping

Skills and Experience:

Essential:

• A passion for delivering excellent customer service
• Strong communication skills and the ability to build rapport
• Accurate data entry and attention to detail
• GCSE English and Maths (or equivalent), or ability to work at this level

Desirable:

• Previous experience in customer service, particularly telephone-based
• Ability to work under pressure and meet deadlines
• Experience in a shared services or customer-focused environment
• Knowledge of HR, Payroll, Finance, or Procurement
• Familiarity with internal systems such as Oracle

Please apply online

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Position: Customer Support Advisor at Hillcrest Estate Management

Location: 174 Whiteladies Road, Clifton, Bristol BS8 2XU

Working Hours: Mon-Thurs 9.00-17.30, Fri 9.00-16.00

Salary: 23,700 per annum

About Hillcrest Estate Management:

Hillcrest Estate Management, founded in 1985 by Arthur G.W. Jenner, is a respected entity in the Residential Block Management sector, with offices in Bristol. With over 40 years of industry experience, we stand as one of the most established firms in the field. Hillcrest's exclusive focus on Leasehold Management underscores our dedication to providing specialised expertise in this area.

Hillcrest is part of the Trinity Property Group, an Odevo Group Company.

Benefits:

We value and promote a positive work-life balance. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits:

• 24 days annual leave for work-life balance.
• Discounts on shopping and services through Perkbox.
• Employee Assistance Programme for confidential support.
• Hybrid and flexible work opportunities.
• Financial support for personal development.
• Opportunities for career growth.
• Recognition incentives.
• Cycle to Work scheme for a healthy lifestyle.
• Employee Referral Scheme for potential bonuses.

Job Description:

The Customer Support Advisor is responsible for the day to day running of the Hillcrest office and being the first point of contact for our clients. Key responsibilities and tasks include:

• Answering phone calls and handling client queries professionally
• Managing client keys, key logs, and processing payments for fobs and keys
• Maintaining accurate leaseholder records and updating databases (Propman)
• Assisting with office maintenance, including coordinating annual servicing and inspections
• Handling petty cash and ordering office supplies
• Scanning invoices, managing queries, and supporting the accounts team
• Supporting the maintenance team with administrative tasks
• Opening and distributing daily post

Qualifications and Skills:

Candidates for this position should have the following skills and qualifications:

• Experience in customer service or administrative roles
• Strong communication skills, both written and verbal
• Good IT skills, with knowledge of Microsoft Office (Word, Excel, Outlook)
• Excellent attention to detail and organisational skills
• Ability to manage multiple tasks efficiently

Application Process:

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

For further information, or to explore more opportunities, you can visit Hillcrest Estates Management on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at (phone number removed), quoting the reference number #LI-EJ1.

Are you an experienced Customer Support Advisor, who is looking to work in a fast paced, global, market leading company?

We’ve an exciting new opportunity for an experienced Customer Support Advisor to join our Global Customer Support Team in Oldham, Greater Manchester.

You’ll be responsible for providing excellent first line support to our UK-wide and European customers troubleshooting a broad range of technical matters. As a natural problem solver, you’ll be required to learn and advise on mechanical, electrical and software installations and issues.

As a Customer Support Advisor, you will have the following responsibilities:

• Providing excellent customer service and technical support to new and existing customers relating to our cash validation and print products and services.
li>Gaining knowledge of the entire mechanical, electronic and software product range.
• Investigation of technical faults, bugs, recurring issues and product fault trends escalating to the Customer Support Engineers where necessary.
• Working to tight deadlines, whilst managing multiple tasks simultaneously and ensuring quality is consistently high.
• Supporting an international customer base
• Taking accountability for systems infrastructure, that it is up to date and fit for purpose, and to ensure smooth processing of datasets, minimising backlog of jobs.
• Managing stakeholder expectations regarding product/shipment availability and quality.

Qualifications, Skills & Experience required to become our Customer Support Advisor :

• Significant hands-on commercial experience in a customer-facing role, ideally within a technical support environment.
• A relevant vocational course certification, or equivalent practical experience in a similar position.
• A proven analytical and creative approach to identifying and resolving technical issues and capable of explaining technical information clearly and concisely to diverse customers.
• Excellent verbal and written communication skills
• Highly organised with excellent attention to detail, capable of managing documentation and processes efficiently
• To work effectively to deadlines, manage multiple tasks simultaneously, and consistently deliver high-quality support.
• A proactive and adaptable team player committed to customer satisfaction.

Package & Perks you will receive as our Customer Support Advisor:

• A competitive salary
• Flexible working hours
• 32 days holiday, (including public Holidays) plus the opportunity to earn up to an extra 13 days holiday each year
Enhanced maternity/paternity/adoption leave & pay
• Enhanced Pension Contribution
• Healthcare Insurance (including dental)
• Wellbeing support
• Life Insurance
• Income Protection Insurance
• Educational Sponsorship
• Electric Car Scheme   
< i>Free secure parking
• Onsite electric car charging points
• Staff car workshop     
Free onsite modern gym
• Cycle to Work Scheme
• Informal dress code     
Paid breaks, with free hot premium drinks

We're innovative.

Trading for over 30 years here at Innovative Technology, where we have offices on five continents & employ around 400 people, with almost 200 based from our state-of-the-art R&D hub & global head office in Oldham, Manchester.

From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector. We also provide facial analysis technology for age estimation & control access for some of the world’s leading companies.

By being true to our values of Innovation, Collaboration, Respect and Drive we’ve driven significant growth and won numerous domestic & international awards. We offer outstanding career opportunities and great benefits whilst being true to our values. You’ll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links.

We are a disability-confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application.

What’s next?

If you are looking for an exciting opportunity, we want to hear from you. Tell us about yourself in our online application form!

Customer Support Advisor

24,000 - 30,000

Our client, a market leader manufacturer, based in Dewsbury, is looking for a professional and motivated individual to join their customer service team as a Customer Support Advisor. This is an essential position within the organisation focusing on maintaining strong customer relationships and ensuring their excellent rate of customer retention.

Why apply?

This is a fantastic opportunity to join a successful and fast-growing business. Our client offers thorough training and continuous opportunities to learn and develop within the business. On top of your basic salary, you will receive a monthly bonus, 25 days holiday & bank holidays, and free on-site parking. This is a fully office-based role located in Dewsbury, only apply if this is within a commutable distance for you.

What you'll be involved with as a Customer Support Advisor:

• Handling general enquiries that come in via phone and e-mail
• Processing orders, liaising with quality control and handling product returns
• Stock controlling
• Technical trouble shooting with end user
• Delivering an outstanding service to our customers
• Dealing with technical queries B2B and B2C
• Complaint management
• Actively participating in continuous improvement

Skills and Attributes of a Customer Support Advisor:

• Written and verbal communication, interpersonal skills.
• Proactive, positive attitude and eagerness to learn.
• Ability to prioritise, multi-task and take corrective action.
• A team player who will support other members of the team as the role naturally dictates.
• Hard working and loyal

Experience:

• Customer Service - the ability to handle customer queries and complaints, offering an exceptional service
• Experience of liaising with other departments e.g. finance, operations, field sales
• Working with a SOP/Customer Relationship Management Package and stock systems to effectively deal with technical queries is ideal but not essential
• Strong IT skills and any knowledge of Sage would be a bonus

Due to the number of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.

We are seeking a dedicated and empathetic Customer Support Advisor to join our fun and friendly team. As our new Customer Support Advisor, you will act as the front line of our company, providing assistance and guidance to our customers regarding products, services, inquiries, and issues they may encounter. Your primary objective will be to ensure customer satisfaction by delivering prompt, effici.

WHJS1_UKTJ

We are pleased to partner with a SaaS client in Oxford to recruit a permanent Customer Support Advisor to join the team. Paying up to £26,000 with 10% bonus. This is a hybrid role, in the office 2 days a week near Central Oxford.

Key Responsibilities :

• Build a rapport and strong relationship with customers by offering support and advice throughout the validation process.
• Validate information received.

WHJS1_UKTJ

Customer Support Advisor

Altrincham, Manchester

Hybrid Working – 4 days in the office, 1 day working from home after passing your 3 months probation

£25,400 + Benefits

Join a Fast Growing B Corp SaaS Business as a Customer Support Advisor

Looking for a role where you can make a real impact in a growing, purpose driven company?

What's on Offer:

• 25 days annual leave + 1 extra day for your birthday off.

WHJS1_UKTJ