732 Customer Support Advisor jobs in Cambridgeshire

What is the job?

The ideal candidate will be expected to support our Technical Support and Sales Teams in all administrative aspects, with a focus on the coordination of technical RMAs Europe wide.

This role is based in the Thorlabs UK office.

Working Hours: Monday to Friday 8.00 am – 4.30 pm (Hybrid working available)

Key Responsibilities include but are not limited to:

• Support of our European technical support and sales teams in administrative matters
• Communicating with the customer via phone and email in CRM
• Creating quotations for special products
• Data maintenance for special articles and configurations in the ERP system
• Processing and coordination of repair, replacement, Customer supplied material and loan orders
• Coordination of repair cost estimates and QM reports between customer and repair sites
• Coordination of replacement items with manufacturing sites
• Follow up on open RMAs and provide status updates to customers
• providing cross-support to CSR teams as required

Who we are?

Thorlabs is a global, industry leading optical technologies company. We are experts in the design and manufacture or a range of innovative photonics products. We use these products in manufacturing and research, from fibre optics to piezo motors. We are the gold standard with optics laboratories worldwide. There are now 22 facilities across the world in 9 countries. Here in Ely, we are responsible for the Motion Control and Optical Tables product line.

Where you will be working?

It’s a hybrid role, working in our new purpose-built facility in Witchford, Ely as well as your home. Our purpose-built facility is just 12 miles from Cambridge, within the beautiful mediaeval city of Ely. There are train and bus links to Ely from Kings Cross and Liverpool Street London, and our site is within distance of Ely train station and Ely Bus station.

Requirements

• Commercial education or previous experience within Customer Support Representative role. 
• Work experience in a technical field is preferred
• An ability to provide a high standard of customer service via phone and e-mail 
• A high level of level of accuracy and attention to detail when processing orders and RMAs
• Strong familiarity with Microsoft Dynamics AX or a similar ERP system
• Very good English (B2+) skills required, good skills in another European language preferred (German, Swedish, French) 
• An excellent standard of written and verbal communication skills
• Service-oriented mindset
• Problem-solving in a fast-paced, constantly changing environment
• A high attention to detail

What will you get?

At Thorlabs there are lots of opportunities for inhouse customised training and development that accelerates your career progression. We have free onsite parking, free refreshments, as well as an entertainment area in our large canteen for your enjoyment.

And the benefits are?

Competitive Salary to attract the best, plus an excellent benefits package including pension, health care, 25 days holiday plus public holidays.

Job Reference: THOR-VC-713

Interview dates: First stage early June via TEAMS Video / Second stage interviews onsite early July

This is a rolling campaign, so we will actively interview applicants. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

This role does not currently meet the UK Visas and Immigration criteria for obtaining a Skilled Worker Visa we are therefore unable to accept applications that require employer sponsorship in order to obtain a Skilled Worker Visa. 

We would encourage all internal applicants to inform their line managers of their interest in this position.

Benefits

-Contributed Pension Scheme -Group Life Cover -Private Health Care -Group Income Protection & more.

Please apply through the Apply for this job button or send a copy of your CV along with a covering letter and your salary expectations to: Human Resources at Thorlabs Ltd, 204 Lancaster Way Business Park, Ely, Cambs, CB6 3NX or e-mail

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must have a valid permission to enter or remain in the UK with no condition that prevents them from working in the UK. Documented evidence of such permission will be required from candidates as part of the recruitment process.

 The Role

The opportunity has arisen for an enthusiastic Technical Sales Support to join my clients Sales team. This is an excellent opportunity with great future prospects for an individual keen to become part of a growing sales department and with interest in the automation and control industry.

I am looking for a key member of the Sales and Marketing team who would be responsible for assisting estimators with the day-to-day production of quotations, tender information and other related aspects of the sales process.

The role is also responsible for incoming enquiries and will be expected to register the enquiry on our CRM systems, creating the estimate with help from other team members and issue the proposal to the customer in a professional manner providing excellent customer service throughout.

The Technical Sales Support role will be:

• Expected to attend site visits to better understand project requirements and also attend sales events to develop commercial awareness & network with potential customers. This is also a fantastic opportunity to gain knowledge on the technical aspects of systems integration in the water industry.
li>Expected to keep the CRM system up to date which includes the administration of enquiries, chasing of clients through email and telephone calls li>Keen and willing to gain an understanding of the project life cycle and industry standard technologies / equipment in order to be confident in assisting to produce quotations with input from the sales and engineering teams
• Assisting with other general office tasks in the sales and marketing team where necessary

Qualifications / Experience / Knowledge required

• Relevant qualifications, ideally with IT & Mathematics experience to minimum A-level (ONC/OND/HNC/HND preferred)
• Excellent knowledge and competency with Microsoft Office tools, particularly Excel is essential.
• Familiarity with MS Project and/or Visio would be advantageous
• Good literacy skills are essential
• Excellent communication skills and previous customer facing experience is preferred
• The successful individual will be able to adapt quickly, be motivated to develop and manage their own portfolio of work and be confident in communicating at all levels
• Above all candidates must be enthusiastic and willing to learn about the process automation industry and technologies
• Although my client operate a relaxed dress code in the office, this role is sometimes customer facing and requires candidates to be smart and presentable when required

The company

My client understands their continued success is down to their dedicated team, they invest time and effort in each individual; training and assisting with their personal and professional development, helping them build on their weaknesses and encouraging their strengths.They been providing complex Control Systems for Process Control, Automation and Telemetry to customers worldwide for more than 35 years.

Core skills lie in PLC, SCADA, HMI, MIS, MES, RTU, LV Assemblies, Electrical installation, control system software engineering, data acquisition and bespoke software. Their expertise in panel building and electrical installation allow them to offer a partial or more complete package when required.

The Role: Help Desk and Customer Support Manager

Location: Peterborough

Salary: £45,000 pa + Benefits

I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk and Customer Support Manager .

This is a newly created role which presents an amazing opportunity to have a positive impact in a supportive and innovative group.

You .

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Role:  Customer Service Administrator

Location:  Royston

Hours: Monday to Friday, 40 hours a week

Salary: £14.42 - £14.90 an hour, weekly pay

Temporary to Permanent, Immediate Start

An excellent opportunity has now arisen for an experienced Customer Service Administrator to join a fast-paced busy manufacturing client based near Royston

Duties of a Customer Service Administrator:

• Handling incoming calls and forwarding where appropriate
• Managing inbound emails
• Processing customer’s orders on the Sage accounts system
• Preparation of all information required for production
• Logistics management including international freight
• Answering price enquiries and providing quotations as necessary
• Answering simple technical queries on products

What we would like from you:

• Proven experience within an office based customer service role
• Order processing experience is essential 
• Excellent communication skills; written and verbal
• Strong numerical skills
• Ability to use systems
• Quick learner
• Highly organised and attention to detail
• Ability to work in a fast pace environment
• MUST be a driver, due to location

If you are interested in this role, please apply below with your most recent CV.

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and supportive environment? Our growing client is seeking a Customer Service team member to join its vibrant team. This is a fantastic opportunity to get the right kind of training and support to build upon your skills so contribute to a company that brings joy to thousands and partners with brands that will sound familiar. Our client believes in supporting their teams and encourages a collaborative working environment, offering a real work-life balance so if you are looking for a business that cares about their people, then this could be right up your street!

If you are tired of working unsociable hours and would love to find that stability then you will love this as our client is looking for customer service team members that would like to work Monday to Friday, 9:00 AM - 5:00 PM (including a 30-minute lunch break) and there are absolutely no weekends! The cherry on the cake is that you get free parking in town so if you need to use your own transport, you will be able to park your car safely there.

As the Customer Service professional, you'll be the first point of contact for customers, ensuring their experience is seamless and positive. You'll be part of a fun, energetic team, dedicated to providing outstanding support and ensuring every interaction is handled with a "right first time" attitude.

As the Customer Service Executive, you will:

• Communicate with customers via email, live web chat, and inbound calls.
• Liaise directly with experience providers to confirm arrangements and communicate updates to customers promptly.
• Provide expert advice on the product range
• Prioritise and manage your workload efficiently in a busy office environment.
• Collaborate seamlessly with team members to achieve shared goals.

Our client is looking for a Customer Service Executive who has:

• An excellent, positive, and enthusiastic attitude towards customer service.
• A "right first time" mentality in all tasks.
• The ability to prioritise and multitask effectively in a fast-paced setting.
• The ability to be a strong team player and really thrives in a collaborative environment.

By applying for this Customer Support Executive position, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing.

We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies.

Exact Sourcing is an equal opportunities employer.